PMPi Tech Data

8/10/2019 PMPi Tech Data

1/62

Sr. No. Question

1 HP zero tolerance for unauthorized changes policy states that:

2 GOC Shared Delivery standards require agents to make activity updates to an Incident case:

3 Incident Case Activity updates are to include:

4 Who has ultimate accountability for the Configuration Item?5 It is within the authority of an Agent to

6

During the Identify and Classify Problem procedure,

the Problem Owner determines that the Problem was incorrectly routed.

Which action will the Problem Owner take?

7Following Global Standard process. What is the target time to Resolve (TTR) a Problem record

with priority P1 or P2?

8 Which ITIL process is responsible for defining procedures to replace HW in IT infrastructure?

9 In which situations should be created a Problem ticket? Select all that apply

10 One of the main goals for the 4-eye check process is to:

11 What the best represent CI Relationships ?

12 A back out plan is defined as:

13Following Global Standard process, Problem records with Priority 1 need to have Root Cause

Identified within...?

14 Better planning, testing, coordination and implementation results is a responsibility of:

15 A change is failed if any of the following conditions are met:

16Which of the following statements most accurately describes an incident assigned a Priority of

Average/P3?

17 Which ITIL process is responsible for defining procedures to replace HW in IT infrastructure?

18 One key question to identify Major changes is :

19 As per the HP Zero Tolerance Policy, all changes must be APPROVED via:

20 The goal of _____________________ Management is Root Cause Analysis

21 What is the role of the Emergency Change Advisory Board (ECAB)?

22

Following Global Standard process. What is the target time to Resolve (TTR) a Problem record

with priority P3, P4 or P5?

23 Which of the following are the correct process activities for configuration management

24 What is a request to replace something within the IT infrastructure called?

25 Which of the following statements describe the Root Cause Description? (HPSM)

26The GOC Shared Delivery standard value for the Time to Resolve (TTR) a Critical/P1 Incident

Case is:


2/62

27Where do you document Problem Task activities throughout the time you are working on the

Task? (HPSM).

28

In an organization, the purchasing department has relocated internally

- not just the people, but also their IT resources.

A Service Desk employee has been commissioned to relocate this department's workstations.

In which ITIL process is this employee now playing a role?

29In the change management process, which role is ultimately responsible for the entire

process?

30During the Identify and Classify Problem procedure, the Problem Owner determines that the

Problem was incorrectly routed. Which action will the Problem Owner take?

31 What action makes the Root Cause Owner field active and available for data entry? (HPSM)

32 Incident Case Activity updates covering trouble shooting should include:


High/P2?

34Problems must be prioritized in the same way and for the same reasons as incidents but the

frequency and impact of related incidents must also be taken into account?

35 Which ITIL process aims to prevent incidents resulting from changes to the IT infrastructure?

36 The following type of changes require approval (select all possible options):

37Problem Owner must assign Problem ticket with priority P1 or P2 to Root Cause Owner (RCO)

within: ?

38 Where can you find the list of CIs that are affected by the Problem? (HPSM)

39Which of the following Closure Codes is NOT authorized as a GOC Standard for Shared

Delivery use?

40Which of the following statements best describes the relationship of CIs to Task Records?

(HPSM)41

Which of the following statements most accurately describes an incident assigned a Priority of

Critical/P1?

42What is the criterion used by Change Management in determining the category for a Request

for change?

43 What action must the Root Cause Owner take after documenting the best solution? (HPSM)

44When you create a Change to implement a Known Error solution, who takes responsibility for

the Change requested?

45

What field identifies how responsibility for the Problem is divided between the responsible

parties? (HPSM)?

46 What is the max. time for the Problem Owner to accept a priority P1 or P2 Problem ticket ?

47 A warm handshake is required when a Level 1 Agent transfers?

48

A Warm Handshake is required for all supported technologies when elevating which types of

cases

from L1 to L2?

49 Change Management and Problem Management work closely together to:


3/62

50 There is a specific RCA template for Problem records triggered by RtOP.

51 What is the ITIL V3 naming for "routine"?

52Which of the following Closure Codes is authorized as a GOC Standard for Shared Delivery

use?

53 Who is responsible to investigate Root Cause and to document a workaround?

54 All new Problem records are validated and approved by:

55 One key question used to indentify Major changes is:

56 How is a change that must be made quickly called?

57Under which of the following situations is an Incident Case to be elevated to the next level of

support?

58 What is considered as Ghost CI?

59To decide if a Problem Record is valid, the Problem Owner determines whether or not

(HPSM)

60Changing the Impact or Urgency value may cause a change in the (Select all correct

answers.) (HPSM)

61 Who decides the category of a change ?

62Information is regularly exchanged between Problem Management and Change Management.

What information is this?

63

Which of the following questions should be answered by the information in the Description

field?

(Select all that apply.) (HPSM)

64 When must a Post Implementation Review take place?

65 Agent entered activity updates to a case can be used to:

66 The objective of the Change Management process is most accurately described as?

67 Where the planning of changes is kept up to date?

68In Change Management, a number of activities take place between the acceptance of a requestfor change and the completion of the change. Which activity is performed after acceptance of a

Request for Change

69 Changes are divided into categories. What criteria define a category for a change?

70 The logging of known Error/Corrective Action in KEDB is done by:

71 Where does the Root Cause Owner document the best solution? (HPSM).

72 How do you initiate creation of a Known Error Record? (HPSM)


Low/P4?

74When should you reassign a Problem Record to a different Root Cause Owner workstation

according? (HPSM)

75Which ITIL process is responsible for handling an application for a new workstation according

to a standard working method?

76Which subject should be one of the standard items on the agenda of a meeting of the Change

Advisor Board (CAB)?

77 Where will you find the deadline for Task completion? (HPSM)

78When an Authorized User requests an issue to be worked during a time that is outside their

Company's contractual coverage window an agent should

79The result of proactive analysis done in Problem Mgmt should be a reduction in the number

of.


4/62

80 Appropriate uses of Pending Status includes waiting for

81 Priority in a Problem record is set based on impact and urgency

82 All Requests for Change (RFC) must be logged in a central database (workflow tool)

83 Duplicate cases are to be

84 When Problem Record should be formally closed?

85 Where is the planning of changes kept up to date?

86

As soon as the diagnosis is complete, and particularly where a workaround has been found,

a Known Error Record must be raised and placed in the Known Error Database. Is this

correct?

87Passive confirmation of a customer's satisfaction with the resolution of their case is requested

using

88What closure code should be used when a case is closed by the 3-strike rule

because the Caller failed to provide requested information

89

This is not a normal assessment question.

Your Action: Select the first answer below in order to record this and give you your points for

this question.

Note: This is just a recording of the fact that you did not find an appropriate "Configuration"

section that

matches any "Configuration Management" toolsets you work on - or - you do not use any such

tools.

90 Which criterion is NOT used to determine the priority of a case

91 Which condition is a requirement for use of the 3-Strike Rule?

92CMDB data queries are submitted in order to assist with the assessments of Change planning

and approval activities

93 Problem Management consists of two major methods

94 In which situations should a Problem ticket be created? Select all that apply

95

The following statements describe the actions expected of an agent upon resolving an Incident

case created from monitoring.

Which of these statements is FALSE

96

Proactive Problem Analysis could utilize data from various sources

(including: Incident data, Configuration Item data, Event data, historical data, etc.) to identify

potential issues.

97

A user reports a PC problem to the Service Desk. A Service Desk representative determines

that the PC is defective and indicates that according to the services catalogue, the PC will be

replaced within three hours. Which ITIL process is responsible for having this user's PC

replaced within three hours?

98 One of the key responsibilities of Change Implementers is to:

99 How many change tickets can be assigned to the task?

100Known Errors identified by Change Management are submitted to Problem Management to

provide knowledge to the Incident and Problem Management processes.


5/62

101 Which criterion in NOT used to determine the priority of a case?

102Which of the following are the primary goals of Problem Management?

Select all that apply

103 The Change Advisory Board (CAB) is better defined as:

104 Due to their nature Emergency Changes are always derived from105 Pending Status CANNOT be used to stop the SLA clock in situations where

106

The result of proactive analysis done in Problem Mgmt should be a reduction in the number of

Incidents and Problems.

Is this true or false

107Which of the following statement most accurately describes an incident assigned a Priority of

Average/P3?

108 A better planning, testing, coordination and implementation result is a responsibility of:

109

Which of the following statements DOES NOT apply when elevating a P2 case to a DTS/L3

Team

outside their normal working hours:110 Where are the known errors documented?

111For non-24x7 contracts, when requested by a Customer to work a case outside their coverage

window an agent should never:

112 Change Management and Configuration Management work closely together to:

113 Select the correct role descriptions:

114 Which of the following statements for handling a misrouted Incident case is False?

115 What is a standard Change?

116 When the Root Cause has identified who creates a related Known Error Record

117

Which role is accountable for implementation and direct execution of the configuration

management process on a day-to-day basis within a given account, in line with global

standards?

118Can you do Incident Management or Problem Management without Configuration

Management ?

119 One Goal of Change Management is


6/62

120

Which problem solving techniques can be used to help diagnose and resolve problems?

A:Chronological analysis

B:Pain Value Analysis

C:Kepner and Tregoe

D:Brainstorming

E:Ishikawa Diagrams

F:Pareto Analysis

121

During the Identify and Classify Problem procedure, the Problem Owner determines that the

Problem was incorrectly routed.

Which action will the Problem Owner take?

122

Which ITIL process is responsible for handling an application for a new workstation according

to a

standard working method?

123

In Change Management, a number of activities take place

between the acceptance of a request for change and the completion of the change.

Which activity is performed after acceptance of a Request for Change?

124

Which of the following are the primary goals of Problem Management?

Select all that apply

125From which data tool can information be extracted to gain an insight into the structure and

composition of the IT infrastructure with its components ?

126 When to set priority P1 for a new Problem record?

127

Consider the following:

1 Incident diagnostic scripts

2 A knowledge base of previously recorded incidents

3 A Configuration Management Database covering the infrastructure supported

4 A Forward Schedule of Changes

Which of the above should be available to the Service Desk?

128Which of the following are the correct process activities for configuration management?

129

In an organization, the purchasing department has relocated internally

- not just the people, but also their IT resources.A Service Desk employee has been commissioned to relocate this department's workstations.

In which ITIL process is this employee now playing a role?

130 Which statement best defines the term Configuration Item (CI)?

131 One key question used to identify Major changes is


7/62

132 What is configuration management about

133

Change Management and Configuration Management work closely together to:

Ensure all components are correctly identified in a Request for Change (RFC)

Comments are mandatory for this Answer

134

When trAnsferring an internally Misrouted case

-- such as a Wintel or Network case mistakenly sent to a Database Team

-- you must NEVER

135

Incident Case Activity updates covering agent communications should include:

Warm Handshakes with other agentsPhone calls to customers seeking resolution confirmation

Broadcast Messages to device stakeholders updating them on the status of service outage

136 What is CMDB?mark all correct Answers

137

As soon as the diagnosis is complete, and particularly where a workaround has been found,

a Known Error Record must be raised and placed in the Known Error Database.

138 Configuration Management plAns should be integrated with those of

139

In Configuration management we use several metrics .

Which are 2 main metrics we use in Configuration Management today?

mark all appropriate

140 What is CMS in ITIL / ITSM ?

141 What the best represent CI Relationships

142 Incident Case Activity updates are to include

143 All identified Major changes, without exception, must be tracked in

144Which of the following statements apply when elevating a P3 case to a DTS/L3 Team outside

their normal working hours?

145 Where does the Root Cause Owner document all potential solutions

146 Problems must be categorized in the same way as incidents?

147Which ITIL process is responsible for handling an application for a new w

standard working method?


8/62

148

When should you reassign a Problem Record to a different Root Cause Owner (RCO)

Assignment

Group? (HPSM

149 Which of the following are critical success factors for Problem

A Warm Handshake is required for all supported technologies when

elevating which types of cases from L1 to L2?

150

Notification Server store message in to

following NSE processing queues base on

the size and priority

151

CMDB data queries are submitted in order to assist

with the assessments of Change planning and

approval activities

152 Which ITIL process is responsible to approve the patching of production servers?

153 As per the HP Zero Tolerance Policy, all Changes must be approved

154 Which of the following statements best describes templates in HPSM

155 What is a Change?

156 How many tasks can be assigned to a change?

157All Requests for Change (RFC) must be logged in a central database (workflow tool like

HPSM,OVSD,etc)

158We usually distinguish 2 groups of people that work with data/information from

configuration management. Which of the follow are they ?

159 Change Management process can support Problem Management by

160 One of the Benefits of Change Management is


9/62

Answer

Emergency and urgent changes must be minimized and strictly adhered to the authorization

requirement

as the conditions of an Incident change

All of the above

Configuration Item ownerNone of the above

Reassign the Problem Record to the correct workgroup.

Less than or equal to 21 calendar days.

Change management

1.Severity 1 incident with RtOP engaged.

2.Re-occurring incident.

Define a clear understanding of the change supervisor role during planning and implementation ofchanges.

It provides insight regarding critical dependencies, backup and recovery points of CIs to enable an

organization to make informed decisions about the handling of incidents, problems, changes,

service requests and other operational activities

A procedure executed when a change does not succeed to restore the system to the same state it

was in prior to the change implementation.

5 days

Change Supervisor

The change was backed out

Some degradation of service performance or service functionality.

Change management.

Does the change have high brand visibility with multiple customers?

Advisory Board (CAB) or Emergency CAB (ECAB) meetings.

Problem

A sub-set of the Change Advisory Board who make decisions about high impact Emergency

Changes

Less or equal than 60 calendar days.

Management and planning ==> Identification of CIs ==>Maintain and control CMDB ==> Status

Accounting and Reporting ==> Verification and Audit

Request for change.

It provides a detailed description of the root cause.

2 hours


10/62

Current Update field.

Change Management.

Change Manager

Reassign the Problem Record to the correct workgroup.

Updating the Problems Status Work-in-Progress.

all of the of the above

Degraded Server, Service or Service functional.

True.

Change Management.

Normal, Standard ,Emergency

1 business day.

On the Assessment tab

Out of Scope.

A Task can be created only for a CI specified in the Problem Record.

Total loss of a Server, Service or Service functionality.

Priority.

Update the Knowledge document.

It passes to Change Management who oversees the implementation of the Change.

Split

1 business business day.

a P1 Service Call to a Level 2 Team.

P1 or P2 Service Calls

Identify root corrective actions from root causes.


11/62

TRUE

Standard

none of the above

Root Cause Owner

Problem Owner

Does the change have high brand visibility with multiple customers

An urgent change

All of the above

The CI that exists in ESL more than 20 days but is not assigned to any customer, thus is invisible to

customer reports.

All of the above

b) Priority

c) Resolution Target Date

The change manager

RFCs resulting from Known Errors

All of the above

After every Change

All of the of the above

Ensuring that all changes are recorded, managed, tested and implemented in a controlled manner

The FSC (Forward Schedule of Changes)

Determining the urgency of the change

Standard, Normal, Emergency. Nature of the change.

Root Cause Owner

In the Solution field

Select the Create Known Error option from the Detail Options menu

A question or request concerning a supported service

When a member of the RCO Assignment Group notifies you that the Problem has been incorrectly

assigned to the group

Request Fulfillment Process

Ongoing or concluded changes

In the Due Date field

All of the above

Incidents and Problems


12/62

A customer to provide information needed to resolve a case

TRUE

FALSE

linked to a master case

When any change has been completed (and successfully reviewed), and the resolution has been

applied.

The FSC (Forward Schedule of Changes)

Yes

an email

User Closure

Yes, this assessment did not have an appropriate "Configuration Management" section for me. Give

me my points.

Age of the application or server experiencing an Incident

All of the Above

TRUE

Reactive

Proactive

Re-occurring incident

Sevirty 1 incident with RtOP engaged

The Customer is contacted to confirm their satisfaction with the solution

TRUE

Change Management

Ensure the change is implemented exactly as documented in the plan without improvising

additional changes

1 change for each task

TRUE


13/62

Age of the application or server experiencing an Incident

: Prevent incidents and problems from reoccurring.

: Reduce the number of incidents and problems that occur by indentifying their root causes.

A group of individuals responsible for reviewing and formally approving or rejecting a Change and

Release and Deployment Plan

Business critical incidentsthe agent is waiting on work to be completed by another HP Delivery Team

TRUE

Some degradation of service performance or service functionality.

Change Supervisor

Wait until DTS Teams business hours start to Elevate the Case

in the KEDB

Politely decline the request and refer them to their Account Delivery Manager

Ensure all components are correctly identified in a Request for Change (RFC)

All answers are correct

Always involve the Shift Manager or ILC if a case is to be transferred for the 4th time.

Predefined and preapproved changes by the customer with low risk

Root Cause Owner

Configuration Manager

: No.if you want to do incicent or problem management you need to have basic information so that

you are able to deliver the service. hacving and maintaining these information is arranged via

Configuration management.

Reduces downtime via fast, efficient and successful implementation of changes


14/62

G: All of the above

Reassign the Problem Record


Determining the urgency of the change

Prevent incidents and problems from reoccurring. &

Reduce the number of incidents and problems that occur by indentifying their root causes

The Configuration Management Database (CMDB) - like ESL for example

Problems with real service interruption or directly impacting the customer

: All four

1&2

1&3

3&4

Management and planning ==> Maintain and control CMDB ==> Identification of CIs ==>

Verification and Audit ==> Status Accounting and Reporting

Change Management

Any supported component of the infrastructure or service that is in scope of config management

Does the change have high brand visibility with multiple customers?


15/62

Configuration Management manages information about services and its components

(infracstucture...etc), and thus makes these information is available for people that need it.

These information are stored in CMS (Config Management System). CMS can contain 1 or more

databases.

Well organized config management = meAns well organized information.

This enables efficiency, and trAnsparency and accurate information

To assist the Change Manager in evaluating emergency and normal changes

and to decide whether the change should be approved and implemented.

trAnsfer the case to a lower level team

all of the above

CMDB is database, where all CIs and their relationships are recorded.

for example: ESL, Redfish, Excel, MS Access,

YES

Change & Release Management

Number of CIs supported (how many CIs does the team support, how many CIs does account

support) ? &

Audit compliance - does CI has all minimum mandatory information

CMS is Configuration Management System. it can contain 1 or more databases - CMDBs. there are

stored all information about COnfig Items (services, infrastructure, and components, for example

server support, server information, ...)

It provides insight regarding critical dependencies, backup and recovery points of CIs to enable an

organization to make informed decisions about the handling of incidents, problems, changes,

service requests and other operational activitiesAll of the above

Global ITO SharePoint calendar

Wait until DTS Teams business hours start to Elevate the Case

As an Activity Update

NO



16/62

When a member of the RCO Assignment Group notifies you that the Problem has been

incorrectly assigned to the group

All of the above.

P1 or P2 Service Calls

Fast, Slow, Default, Large and Priority

TRUE

Change management

True.

All templates populate the same fields.

All templates populate the mandatory fields.

Global templates are available to all customers.

Global templates are only available when you have not specified the customer.

The addition, modification or removal of anything that can affect the IT environment

As much as you need

TRUE

Data Owners & Data Consumers

Documenting Root Causes

Reduces the number and impact of failed changes


17/62


18/62

The field is always active and available for entry

Emergency

Impact


19/62

Identify corrective actions from root causes


20/62


21/62

: Problem Analyst:

I review Incident history and the Incident report data at regular intervals proactively identifying Problems.

: Root Cause Owner:

I identify the Problems root cause, and document a workaround and solution to the Problem.

: Problem Owner:

I track Problem Records through the Problem Management process to ensure they move through the

process.: Customer Liaison:


22/62

Sr. No.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19


23/62

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34


24/62

35

36

37

38

39

40

41

42

43

44

45


25/62

46

47

48

49

50

51

52

53

54


26/62

55

56

57

58

59

60

61

62

63

64


27/62

65

66

6768

69

70

71

72

73

74

75

76

77

78

79

80

81


28/62

82

83

84

85

86

87

88

89

90

91

92

93

94

95

96

97

98

99


29/62

100

101

102

103

104

105

106

107

108

109

110

111

112


30/62

113

114

115

116


31/62

Question

You install a new secondary site server with the site code A25.

In anAfter installation you notice the following error in the

"SMS_SITE_COMPONENT_MANAGER" logs:

"Systems Management Server cannot delete the object "cn=SMS-MP-A25-

CNF:b2654487-kaha-4794-9345-a8c854fg2290" in Active Directory".

What do you have to do to solve this problem?If an estimated run time of a program is 30minutes and the advertisement count downtime is 15minutes,

will the program execute if the time left in the Maintenance mode is 35minutes ?

If an estimated run time of a program is set to unknown and the advertisement count downtime is

5minutes, will the program execute if the time left in the Maintenance mode is 6 minutes ?

In order to allow clients to boot from the network and receive operating systems, the Administrator must

configure a PXE service point. The PXE service point is a Configuration Manager site system that uses

. To deliver boot images to clients

NAP policies in Configuration Manager are not targeted to

What information is inventoried from class WMI/Win32_BIOS

What information is inventoried from class WMI/Win32_LogicalDisk

What information is inventoried from class WMI/Win32_DiskDrive

Select the file types that are generated during a site to site communication. [Select all that apply]

Which is the file we need to modify to update Previously Extended Active Directory Schema

Extension Information ?

Operating System Deployment Custom Error - 0x80040101 Indicates

You need to re-assign a secondary site named S01 to a new parent site named P01. What shouldyou do?

You install a new distribution point on a site named S01. You need to ensure that the new distribution

point on site S01 contains the same content as the distribution point on a site named S02. Which wizard

should you use?

You need to re-assign a secondary site named S01 to a new parent site named P01. What should you do?

An AD group has been created for a new package. You add the first workstation to the group and you

notice the SCCM collection does not update with the workstation name. What is the most likely reason?

[Select all that apply]

Which is the only SCCM supported role on a Workstation OS ?

What information is stored in PkgMgr.log ?

You attempt to use the Certificate Services console to issue a new health certificate template by right-

clicking Certificate Templates, clicking New, and then clicking Certificate Template to Issue, the system

health authentication template might not be available. What is the common issue ?

Right-clicking Certificate Templates, clicking New, and then clicking Certificate Template to Issue, the

system health authentication template might not be available. What is the common issue ?


32/62

Select the steps that is involved in updating Wimgapi.dll version on the remote PXE

service point after upgrading to Configuration Manager 2007 SP1

When i am running Pre-Boot Execution Environment (PXE) to start an x64-based client computer

my client computerincorrectly reports its architecture to the Windows Deployment Services server.

Which of these command do i need to run on the server to resolve this ?

If your customer ask you to exclude inboxes folder from SCCM daily backup, how are you going to

accomplish this ?

Which file is created for processing in colleval.box when a new collection is created ?

What is required before you configure a Configuration Manager 2007 site in native mode? [Select all that

apply]

When a task sequence step fails, does the task sequence continue with the next task sequence step?

SELECT a.AdvertisementID,a.AdvertisementName,a.PresentTime as 'Advert Start Date',b.Name as 'Package

Name',b.PackageID, count(b.PackageID) as 'Count of pending DP' FROM v_Advertisement a

INNER JOIN v_Package b ON a.PackageID = b.PackageID

INNER JOIN v_DistributionPoint c ON b.PackageID = c.PackageID

INNER JOIN v_PackageStatusDistPointsSumm d ON c.PackageID = d.PackageID

WHERE d.state=1

GROUP BY a.AdvertisementID,a.AdvertisementName,a.PresentTime,b.PackageID,b.Name

What is the out put of the above query ?

Which is the URL that can be used to verify the existence of the self-update tree ?

What could be the issue if a error code "80040302" is logged in SMSSha.log ?You have a System Center Configuration Manager 2007 environment running in mixed mode.

You configure the site server in the central site as a device management point.

You create a mandatory assignment for a software package for distribution to mobile devices.

You discover that software distribution to mobile devices on the LAN is failing.

You need to configure Configuration Manager 2007 to support software deployment to mobile devices.

Which two actions should you perform? (Choose two.)

Which is the stand alone tool you need to install for patching non Microsoft application ?

Which are the tasks required to prepare the Configuration Manager infrastructure for operating system

deployment ? [Select all that apply]

Operating System Deployment Custom Error MAKE_HRESULT(SEVERITY_ERROR,FACILITY_ITF,1) indicates

To determine if the RTM version of WSUS 3.0 is installed, setup checks

the VersionString and InstallType values in

Which of the below steps would you carry to enable a management point and distribution point to support

mobile devices in mixed mode ?



33/62

setup.exe /PREREQ /PRI /MP /SQL

These command-line options, used together, will do the following :

Your customer reports that Client Computers Do Not Sleep after Applying a Power Plan. What could be the

issue ?


Which of the below log files are created during installation of WSUS 3.0 ?

During a site to site communication the following folder and inbox locations are used for replication

processes by sending site

Which log provide information about Windows Sysprep and setup logs ? [Select all that apply]

You need to discover all the clients under a particular OU in active directory. Which of the below discovery

methods would you enable ?

Which of the following activities are done by AudbgTrace

What are the requirement for running sequenced applications created using the Microsoft Application

Virtualization Platform ?

Which of the below are the Enforcement client for the Network Access Protection platformsupplied in Windows XP SP3, Vista & Windows Server 2008 ?


You install the SCCM client on a workstation. After the installation which log files do you check to make

sure, that the client is installed correctly.


You are the SCCM administrator for a multinational firm. There is one central sccm server and 1 primary

and Himseveral secondary sccm servers pro region.

At one location, you have installed a new secondary site server which also hosts WDS and DHCP.You install also SCCM PXE on the server, but clients at the location are not able to boot up using PXE.

Please choose every answer from below, that could contribute to the solution



34/62

You are the SCCM administrator for a multinational firm. There is one central sccm server and 1 primary

and several secondary sccm servers pro region.

While you are checking for possible backlog under inboxes on the central site, you notice, that in the

"\inboxes\schedule.box\tosend" folder there are RPG files, which are older then 20 hours.

Because a backlog in the inboxes folders can cause serious problems, what steps do you have to take to

solve the issue?

You are the SCCM administrator for a multinational firm. There is one central SCCM server and 1 primary

and several secondary SCCM servers pro region. During the daily server status check you notice, that one of

the servers reports a PXE error. Checking the PXEControl.log on the site server you can see the error

message: "Error receiving replies". What is a possible solution for this issue ? This error message is

infromation message and can be ignored

You are the SCCM administrator for a multinational firm.There is one central SCCM server and 1 primary

and several secondary SCCM servers pro region.During the daily server status check you notice, that one of

the servers reports a PXE error. Checking the PXEControl.log on the site server you can see the error

message: "Error receiving replies". What is a possible solution for this issue ?

You are the SCCM administrator for a multinational firm, the system version is SCCM SP2 R2. There is one

central SCCM server and 1 primary and several secondary SCCM servers pro region. During the daily server

status check you notice in Site Status that one of the server reports the following State Migration Point

(SMP) error: "The State Migration Point has reached the maximum client threshold on all drives on

computer". What can be a possible solution for this problem?

You are the SCCM administrator for a multinational firm. There is one central SCCM server and 1 primary

and several secondary SCCM servers pro region. During the daily server status check you notice in Site

Status that one of the server reports the following MS_WSUS_CONTROL_MANAGER error: "Failures

reported during periodic health check by the WSUS Server".

What can be a possible solution for this problem?

If you encounter an error USMT_INIT_OPERATING_ENVIRONMENT_FAILED during your USMT migration

what could be the cause ?


What are the Requirements for a Reporting Point ? [Select all that apply]

You install a secondary site at a branch office with 40 systems, and you configure the local IP subnet as the

site boundary. The branch office site is connected to the primary site by a 256 Kbps WAN link. You need tominimize bandwidth utilization for all client agent policies from the branch office. What should you do?

Which of the below attributes are created when Site Information is Published to Active Directory ?



35/62

You have a System Center Configuration Manager 2007 environment. All your computers have Pre-boot

Execution Environment (PXE) boot enabled in their BIOS settings. You create and advertise a task sequence

for an operating system installation package to your computers.

However, the PXE boot option is not available on the computers when they receive the task sequence. You

need to install the operating system installation package by using PXE boot to start the installation. What

should you do?

You have a System Center Configuration Manager 2007 environment. You deploy a site server

named Lab1 to use for Pre-boot Execution Environment (PXE) installations on client computers in

your training room. Administrators from other departments report that they are being prompted for

PXE installations that should be available to only the client computers in your training room. You

need to ensure that only the client computers in your training room receive the PXE installations

from Lab1. What should you do?

Your company has two System Center Configuration Manager 2007 sites that are installed at a main officeand a branch office. You export the task sequence for an operating system deployment from the main

office. You import the task sequence into the Configuration Manager site at the branch office. The task

sequence deploys the operating system, but an application installation fails. You need to deploy all

applications in the task sequence. What should you do?

When users attempt to install a program by using the Run Advertise program, they receive a message that

the desired software is not available. You need to view the status to find out why software is not available.

What should you do?

Select the different types of objects that Object Replication Manager replicates in Configuration Manager

2007

Can i recover a SCCM site using Site Repair Wizard ?

You receive an incident ticket, that when a user tried to install an application via Run Advertised Programs

(RAP), he was not able to do so, because the RAP on his machine was empty. You suspect, that the SCCM

client might nor work correctly, because of a WMI problem. Which log do you have to check to see if there

is really a WMI problem on the machine? Please choose one from the below answers.

You receive an incident ticket, that a user was unable to install an application via "Run Advertised

Programs" (RAP) in Control Panel. It is clear from the ticket, that the program is available in RAP and the

user could start the installation. The machine name is also available in the ticket. Which local SCCM log filewould You check to find an error or exit code for the failed installation. Please choose one from the below

answers.

You receive an incident ticket, that when a user tries to install an application via Run Advertised Programs

(RAP), he is not able to do so, because the RAP on his machine is empty. You suspect, that the SCCM client

might not work correctly. The following error message is visible in the execmgr.log: "Failed to open to WMI

namespace"How would you repair the SCCM client. Please choose one from the below answers

When can I extend the Active Directory schema for SCCM?


36/62

You manually install the SCCM client on a workstation. During the installation which log file do you check to

make sure, that the client is installed correctly. Please choose one from the answers below

What information is published in Active Directory when we extend schema ?

Can you run client.msi to manually install the Configuration Manager client?What is USMT ?

What are the control panel applets available after installing SCCM Client on a 32 bit OS ? [Select all that

apply]

Can SCCM Services be restored using a different site code?

You need to install the Configuration Manager client software. Which executable should you configure the

logon script to run?

When Client Push installation is trigerred, which are the default Windows shares that are accessed to

trigger the installation ? [Select all that apply]

Which Configuration Manager Attribute Class provides information about CPU Type?

What is the name of SCCM Client Service running on a Windows XP Client ?

Erica calls the helpdesk to ask why an application she requested has not been installed yet. You verify that

Ericas machine has been added to the respective AD group in Active directory. What else could you do to

investigate the problem? [Select all that apply]

What is SMS_SiteSystemToSiteServerConnection group used in a SCCM Primary Server ? Group grants the

necessary permissions for Microsoft System Center Configuration Manager 2007 services running on

remote site systems (such as management points) to connect to the site server to access the configuration

Manager 2007 registry keys and directories on the site server.

What is Decommissioned Client Record ?

You have a System Center Configuration Manager 2007 environment. You have a Configuration

Manager package named Package1 that is used to install an application named App1. You plan

to deploy Microsoft Windows Vista. You need to deploy App1 during the Windows Vista operating

system deployment process. What should you use?

The Software Inventory client agent is disabled on the Configuration Manager site.

You need to create a collection that contains the computers that have an application named App1 installed.

You also need to ensure that the collection automatically updates its membership.What should you do?

You have released an application by name App1. This has failed on all the systems it was pushed to. While

opening the cas.log you find the below error.What could be the issue ? [Select all that apply]Download

completed for content package ID.version under context System Hash does not match expected

storedHash, actual calculatedHash

You have a System Center Configuration Manager 2007 environment runningin mixed mode. Some users

report that when they attempt to run an advertised program named App1, they lose connectivity. You

need to ensure that users are able to install App1. What should you do?


37/62

What needs to be enabled if you donot have SLP configured in your SCCM environment ?

Select the roles of SCCM. [Select all that apply]

You need to create a collection that contains computers that have not reported hardware inventory within

30 days. You also need to ensure that the collection automatically updates its membership. What should

you do?

Which are the Ports used by Remote Control ?(Select all that are applicable)

What is key advantage of Branch Caching Concept

What is required before you configure a Configuration Manager 2007 site in native mode? [Select all that

apply]

Which is the registry i need to modify if i need to change the location of my SCCM log files ?

What information is stored in PkgMgr.log?

The Hardware Inventory client agent and the Software Inventory client agent are enabled. You need to

query the battery information for mobile computers. Which file should you modify?

Select the dependencies for Wake up on Lan.(Select all that is applicable)

You want to create a new package for an application. In the Configuration Manager console, you right-clickthe Packages node. You do not see the option to create a new package. You need to be able to create

packages. What should you do?

Which of the below two log files can be used to help identify which policy configured on the Network olicy

Server was used for each connecting client, and which System Health Agent was responsible for the

compliant or non-compliant status

If you are asked to exclude Inboxes folder from backing up, which is the file that you would modify?

What is the Maximum number of clients supported when WSUS 3.0 SP2 runs on the software update point

computer and the software update point does not co-exist with another site system role

What is the maximum number of clients supported when WSUS 3.0 Service Pack 2 (SP2) runs on the

software update point. computer and the software update point co-exists with another site system role

Which of the below command would you execute to Terminates a user process based on the system

process ID (SPID) or unit of work (UOW).

How a SCCM Client identify its Management Point ? [Select all that apply]

If you are unable to open SCCM Console which is the log file that you would access to check the issue?


38/62

What is Heart beat discovery?

You are using SCCM Operating System Deployment (OSD) to deploy client machines in the customer

environment. You receive an incident ticket that during the installation of a PC the following error message

occurs: Task sequence error:" Prepare xp workstation images for EOM has failed with the error code

0x0000001, please contact system administrator". Please choose one from the answers below.

What is SMS_SiteSystemToSiteServerConnection group used in a SCCM Primary Server?

Which of these SCCM services will be running on a Secondary server ? [Select all that apply]

Can a secondary site be upgraded to primary site ?

What is the DWORD value to set if i need to have my SCCM Logging with SQL enabled ?

Which of the below log files are specific to Configuration Manager NAP? [Select all that apply]

What is the port used by Global Catalog server?

Which are the tasks required to prepare the Configuration Manager infrastructure for

operating system deployment ?


What information is inventoried from class WMI/Win32_BIOSTo determine if the RTM version of WSUS 3.0 is installed, setup checks

the VersionString and InstallType values in

Which is the file we need to modify to update Previously Extended Active Directory Schema Extension Information

SELECT a.AdvertisementID,a.AdvertisementName,a.PresentTime as 'Advert Start Date',

b.Name as 'Package Name',b.PackageID,

count(b.PackageID) as 'Count of pending DP'

FROM v_Advertisement a

INNER JOIN v_Package b ON a.PackageID = b.PackageID

INNER JOIN v_DistributionPoint c ON b.PackageID = c.PackageID

INNER JOIN v_PackageStatusDistPointsSumm d ON c.PackageID = d.PackageIDWHERE d.state=1

GROUP BY a.AdvertisementID,a.AdvertisementName,a.PresentTime,b.PackageID,b.Name

What is the out put of the above query


39/62

You install a new secondary site server with the site code A25.

In anAfter installation you notice the following error in the "SMS_SITE_COMPONENT_MANAGER" logs:

"Systems Management Server cannot delete the object "cn=SMS-MP-A25-

CNF:b2654487-kaha-4794-9345-a8c854fg2290" in Active Directory".

What do you have to do to solve this problem?

Select the steps that is involved in updating Wimgapi.dll version on the remote PXE

service point after upgrading to Configuration Manager 2007 SP1

You have a System Center Configuration Manager 2007 environment running in mixed mode.

You configure the site server in the central site as a device management point.

You create a mandatory assignment for a software package for distribution to mobile devices.

You discover that software distribution to mobile devices on the LAN is failing.

You need to configure Configuration Manager 2007 to support software deployment to mobile devices.

Which two actions should you perform? (Choose two.)

In order to allow clients to boot from the network and receive operating systems,

the Administrator must configure a PXE service point.

The PXE service point is a Configuration Manager site system that uses . To deliver boot images to

clients


40/62

Answer

Delete the "cn=SMS-MP-A25- CNF:b2654487-kaha-4794-9345-a8c854fg2290" entry in AD from

the System\System Management folder manually

No

Yes

Windows Deployment Services

All clients Assigned to the site

Name, Version, Manufacturer, ReleaseDate

DeviceID, Name, DriveType, VolumeName, FileSystem, Size, FreeSpace

DeviceID, Name, Caption, Manufacturer, Model, InterfaceType, Partitions, Size

.sta .ct1

.ct3 .rpt

.srq .TMP

.srs .lkp

ConfigMgr_ad_schema.ldf

Network access account is not set

Uninstall and reinstall S01. Specify P01 as the parent site during re-installation

Copy Packages Wizard

Uninstall and reinstall S01. Specify P01 as the parent site during re-installation

: Active Directory System Group discovery is not enabled

: Communication issue between Active Directory and SCCM server

Distribution Point

Provides information about drivers installed during operating system deployment

NAP CA is running the Standard edition of the operating system

NAP CA is running the Standard edition of the operating system


41/62

: Stop the service named Windows Deployment Services Server on the remote PXE service point site system

: Run the new version of the Wimpgapi.msi file

wdsutil /set-server /architecturediscovery:yes

Modify Default File backup tasks section to exclude this folder in smsbkup.ctl file

.adc

: A site server signing certificate installed on the site server

: An existing PKI

: Web certificates on certain site system roles

: Client authentication certificates on all Configuration Manager clients and on the management point

Yes - If task sequence is modified to continue on error

Will report packages that are advertised by not reached the distribution point

http://WSUSServerName/selfupdate/wuident.cab

Client Not Assigned

: Enable Background Intelligent Transfer Service (BITS) and Web Distributed Authoring and Versioning (WebDAV)

extensions on the distribution point.

: Enable anonymous connections on the distribution point

System Center Updates Publisher

: Configuring the Network Access Account

: Creating the required packages

: Configuring Windows Deployment Services [WDS] and the PXE service Point for PXE-based installation): Configuring State Migration Points

An invalid image file name extension has been specified

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup

: Select Allow clients to transfer content from this istribution point using BITS, HTTP, and HTTPS option

: Select Allow clients to connect anonymously

: Select Allow devices to use this management point


42/62

: Run the prerequisite checker on the machine the command is run on

: Install a new primary site

: Install a Management Point on the machine

: Install the site database on the machine

: A busy process, such as a virus scanner, is preventing the client computer from entering sleep

: An external USB device is connected to the computer

: The computer does not support sleep, or the option to enter sleep is not enabled in the computer BIOS: A generic video device driver is in use.

WSUSSetup.log, WSUSSetupMsi_timestamp.log, WSUSCa_timestamp.log, WSUSWyukonSetup_timestamp.log:

: \inboxes\replmgr.box\process

: \inboxes\replmgr.box

: \inboxes\schedule.box\

: \inboxes\schedule.box\outboxes

: Setupact.log

: Setupapi.log

: Setuperr.log

Active Directoy System Discovery

: Enables WinHTTP debug logging

: Enables Au Client Extended Retail logging

: A. Microsoft Application Virtualization infrastructure

: SCCM 2007 DP must be enabled to stream virtual application packages to clients

: Microsoft Application Virtualization Client must be installed on Desktop/laptops

: A new drive to be installed configured with drive letter Q:\ on all the computers targeted with virtualised

application

: An IPsec NAP EC for IPsec-protected communications

: An EAPHost NAP EC for 802.1X-authenticated connections: A VPN NAP EC for remote access VPN connections

: A DHCP NAP EC for DHCP-based IPv4 address configuration

: A TS Gateway NAP EC for TS Gateway connections

: ccmexec.log

: clientlocation.log

: execmgr.log

: locationservices.log

: Restart the WDS service

: In Windows Deployment Console on the DHCP tab check the checkbox "Do not listen on port 67": In Windows Deployment Console on the DHCP tab check the checkbox "Configure DHCP option 60 to 'PXE

Client'

: IP helper statements have to be configured in the router(s) at the location


43/62

No action required - Scheduler deletes routing requests older than 25 hours that do not have send requests still

pending

Re-install SCCM

Restart the WDS service on the site server

The SMP has reached the set client limit. You have to raise the maximum client limitation

In IIS the WSUS website is stopped, you have to start it

: A Windows Win32 API error occurred

: An error occurred when attempting to initialize the diagnostic mechanisms such as the log

: Failed to record diagnostic information

: IIS

: ASP

: Office Web Components

: Microsoft Internet Explorer 5.01 SP2 or later

Install a proxy management point role at the secondary site

: msSMSSiteCode

: msSMSSiteBoundaries

: msSMSMPName


44/62

Establish a PXE Service Point role within your site.

Modify the Boot Server Host Name scope option on the DHCP server.

Use the Configuration Manager console to copy the application package to the branch office Configuration

Manager site.

A. Connect to the client computers, and view the LocationServices.log file

: Configuration Items

: Update Sources

: Software Update Categories: EULAs (End User License Agreements)

: Device Setting Items

Yes

C:\Windows\System32\ccm\logs\execmgr.log

C:\Windows\System32\ccm\logs\execmgr.log

Re-create the WMI repository and re-install the SCCM client

Before, During, or After SCCM installation


45/62

C:\windows\system32\ccmsetup\ccmsetup.log

A. Site boundaries with site code

B. Server locator point server names

C. Management point server names

NoB. User State Migration Tool Package

A. Configuration Manager

C. Run Advertised Programs

D. Program Download Manager

No

CMSetup.exe

A. admin$

B. c$

C. print$

D. ipc$

System Resource

SMS Agent Host

A. Determine if the client has received the policy from the management point

B. Determine if the client has been populated in SCCM Collection after AD sync

C. Check SCCM Client logs on Erica's system

If you are runing any below role this group should be part of remote site

Clients which are deleted from a child site, the record is not automatically deleted from the parent site.

A task sequence

Create a query membership rule collection where Add/Remove Programs-Display Name is equal to App1

A. The package source is modified

B. A new distribution point is added to the package

C. The package source is downloaded from the new distribution point before a package update occurs

D. SCCM Client is corrupt

Configure the advertisement so that client agents download the package content from the distribution point and

run it locally


46/62

Active Directoy Schema Extension

A. State Migration Point

B. Out of band service point

D. System Health validator point

Create a query membership collection rule that uses the WBEM Query Language (WQL) commands DateDiff and

GetDate

A. 137

D. 138

E. 139

Reduces WAN utilization with one client acting as a local Distribution point

A. A site server signing certificate installed on the site server

B. An existing PKI

C. Web certificates on certain site system roles

D. Client authentication certificates on all Configuration Manager clients and on the management point

A. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Tracing

B. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SCCM\Tracing

C. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Setup

D. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Inbox Source

Provide infromation about all the packages that are created

SMS_DEF.mof

A. Network cards must support the standard magic packet format

B. Computers must be configured for wake-up packets on the network card and in the computer BIOS

E. If you are using Wake On LAN with subnet-directed broadcast, all routersbetween the site server and target

computers must allow IP directed broadcasts, and support IPv4

Request Package Class Create rights for your user account

B. IN.log

C. %windir%\Tracing\IASNAP.log

smsbkup.ctl

Upto 100000

Upto 25000

Kill

B. Server Locator Point

C. Active Directory

smsadminui.log


47/62

A. Used to read the hearbeat of a client

B. Used to detect the presence of a server

C. Used to generate discovery data for existing computers

D. Used to generate discovery data for new computers

Incorrect MAC address was imported into the SCCM database for this machine

A. Group grants the necessary permissions for Microsoft System Center Configuration Manager 2007 services

running on remote site systems (such as management points) to connect to the site server to access the

Configuration Manager 2007 registry keys and directories on the site server. if you are runing any below role this

group should be part of remote site.

A. SMS_EXECUTIVE

B. SMS_COMPONENT_MANAGER

No

1

A. SmsSHVQuarValidator.log

C. SDMAgent.log

F. SmsSHVADCacheClient.log

3268

Configuring the Network Access Account

Creating the required packages

Configuring Windows Deployment Services [WDS] and the PXE service Point for PXE-based installation)

Configuring State Migration Points

Configure new distribution point

Name, Version, Manufacturer, ReleaseDate

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup

ConfigMgr_ad_schema.ldf

Will report packages that are advertised by not reached the distribution point


48/62

Delete the "cn=SMS-MP-A25-

CNF:b2654487-kaha-4794-9345-a8c854fg2290" entry in AD from the

System\System Management folder manually

Stop the service named Windows Deployment Services Server on the remotePXE service point site system

Run the new version of the Wimpgapi.msi file

Enable Background Intelligent Transfer Service (BITS) and Web Distributed

Authoring and Versioning (WebDAV) extensions on the distribution point

Enable anonymous connections on the distribution point

Windows Deployment Services


49/62


50/62

An invalid image capture path has been specified


51/62


52/62


53/62


54/62

A. admin$

D. ipc$


55/62

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Tracing


56/62

Used to generate discovery data for existing computers


57/62


58/62


59/62

How does a Problem Owner find out about a new Problem Record? Select all that apply (HPSM)?

Which of the following are critical success factors for Problem Management?.

In an organization, the purchasing department has relocated internally?

Which of the following statements most accurately describes an incident assigned a Priority of

Low/P4?

Information is regularly exchanged between Problem Management and Change

Management. What information is this?

Better planning, testing, coordination and implementation results is a responsibility of:

When transferring an internally Misrouted case such as a Wintel or Network case mistakenly sent

to a Database Team you must NEVER

Better planning, testing, coordination and implementation results is a responsibility of:

Which condition is a requirement for use of the 3-Strike Rule?

Incident Case Activity updates covering agent communications should include:

Under which of the following situations is an Incident Case to be elevated to the next level of

support?

Which of the following actions are parts of closing the Known Error Record? Select all correct

answers.

(HPSM)

The following statements describe the actions expected of an agent upon resolving an Incident

case created from monitoring. Which of these statements is FALSE?

Which of the following activities do you perform during the monitoring period? Select all correct

activities.

Where do you document Problem Task activities throughout the time you are working on the

Task? (HPSM)


60/62

When you create a Change to implement a Known Error solution, who takes responsibility for the

Problem?

A user reports a PC problem to the Service Desk. A Service Desk representative determines that

the PC is defective and indicates that according to the services catalogue, the PC will be replaced

within three hours.

Which ITIL process is responsible for having this user's PC replaced within three hours?

For non-24x7 contracts, when requested by a Customer to work a case outside their coverage

window

an agent should never:

One key question used to identify Major changes is:

Which of the following statements best describes templates in HPSM


61/62

a) The Root Cause Owner sends a notification to the Problem Owner

b) The Problem appears in the PROBLEMS No Problem Owner view

c) Service Manager sends a notification to each of the members of the Problem Owner

d) Assignment Group The Problem Initiator contacts the Problem Owner

Options :- Improve service quality, Minimize impact caused by problems, Maintain user satisfaction with

the level of IT services that are provided, Track problem management metrics.

ANS :- All of the of the above.

Options :- Warm Handshakes with other agents

Phone calls to customers seeking resolution confirmation

Broadcast Messages to device stakeholders updating them on the status of service outage

ANS:- all of the above

Options :-

when the resolving agent lacks system or application access rights

when the contact information listed in ESL is incorrectwhen a Level 1 Agent is requested to do so in the Special Handling Instructions or by the Caller

a) Specify the Closure Code

b) Specify the Cause Code

c) Update the Known Error Records activity log

d) Meet with the Root Cause Owner for a closure assessment

a) The steps taken to recover the service are documented in the case.

b) A closure code is assigned.

c) The Customer is contacted to confirm their satisfaction with the solution

d) none of the above

a) Review the related Problem Record to see if any Incident Records have been related to itb) Monitor the progress of the implementation of the Change

c) Update the Known Error Records activity log

d) Review Incident Records to identify any new Incident Records for the issue that were not related to

the Problem Record

a) Current Update field

b) Root Cause field

c) Task Progress field

d) Workaround field


62/62

a) It remains with Problem Management who oversees implementation of the Change.

b) It passes to Change Management who oversees implementation of the Change

c) It is shared between Change Mgmt and Problem Mgmt.

d) Then Problem Mgmt continues action on the Problem while Change Mgmt implements the Change

A) Availability Management

B) Configuration Management

C) Incident Management

D) Change Management

A) Explain to the customer what the coverage window is for their service

B) Politely decline the request and refer them to their Account Delivery Manager

C) Document the situation in the case

D) Inform the Shifty Manager to work the issue with the Account Delivery Lead

1. Are the Configuration Items (CI) identified already?

2. Does the change affect third party vendors?

3. Are there any workarounds available in case of failure?

4. Does the change have high brand visibility with multiple customers?

All templates populate the same fields.

All templates populate the mandatory fields.

Global templates are available to all customers.

Global templates are only available when you have not specified the customer.

Documents

PMPi Tech Data