16
Sold Anything Lately? W hat does sales have to do with project management? Plenty. All Project Managers need the ability to sell. Some people think selling is a dirty word, but we have to sell every day. We sell our ideas. We sell our plans and the final deliverable. We sell ourselves (not liter- ally, of course). To sell is to convince someone else to accept what we have to offer. There doesn’t need to be an exchange of money for a sale to occur. There needs to be accep- tance. All managers need to sell, but as Project Managers, we have an even bigger need. Why? Because we have no authority. We have to rely on influencing others and selling is one way to influence. Let’s examine the stages of the selling process. 1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations – The requirements elicitation process is your first opportunity to begin to crawl inside your customers’ heads, to see the world from their point of view. Elicit the customer’s requirements in the customer’s language. Then work with the customer to analyze and priori- tize the requirements. This begins the process of managing the customer’s ex- pectations. Next, explicitly define the de- liverable you will be asking your customer to accept. Define what will be included and not included. Then have the cus- tomer define his or her acceptance crite- (Continued on page 8) MAXIMIZING PROJECT SUCCESS BY: PAULA K. MARTIN, CEO, MARTIN TRAINING ASSOCIATES Copyright 2003, Paula K. Martin, All Rights Reserved INSIDE THIS ISSUE: PRESIDENT’S MESSAGE 2 NEW PM CERTI- FICATIONS 3 PMI NJ SYMPO- SIUM 6 MEMBERSHIP SURVEY RESULTS 12 PMI SPEAKERS BUREAU 13 PMI—ISSIG 14 SUMMER 2003 PMI NJ NEWS PMI PRACTICE STANDARD FOR SCHEDULING Development of PMI's Practice Standard for Scheduling is officially underway. The new standard, a comprehensive set of guidelines, processes and templates recognized as in- dustry-wide best practices, is part of the PMI Project Management Standards Pro- gram. The scheduling standard team, led by Douglas Clark, CEO of Métier, Ltd., is actively looking for PMI members interested in pio- neering standardization for accurate and ef- fective project scheduling. Individuals inter- ested in participating in the Practice Standard for Scheduling as part of this team are en- couraged to contact Kristin Wright at (610) 356-4600 ext. 1143 or Kris- [email protected]. Please note that volunteers for the PMI Prac- tice Standard for Scheduling will receive Pro- fessional Development Units for their partici- pation. Core Team Members will receive 20 PDU's and all other Team Members will re- ceive 15 PDU's. NJ Chapter members attend a real south meeting! Page 8 POINT OF INTEREST

PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

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Page 1: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

Sold Anything Lately?

W hat does sales have to do with project management? Plenty. All Project Managers need the ability to sell. Some people think selling

is a dirty word, but we have to sell every day. We sell our ideas. We sell our plans and the final deliverable. We sell ourselves (not liter-ally, of course). To sell is to convince someone else to accept what we have to offer. There doesn’t need to be an exchange of money for a sale to occur. There needs to be accep-tance.

All managers need to sell, but as Project Managers, we have an even bigger need. Why? Because we have no authority. We have to rely on influencing others and selling is one way to influence. Let’s examine the stages of the selling process.

1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders.

2. Manage Expectations – The requirements elicitation process is your first opportunity to begin to crawl inside your customers’ heads, to see the world from their point of view. Elicit the customer’s requirements in the customer’s language. Then work with the customer to analyze and priori-tize the requirements. This begins the process of managing the customer’s ex-pectations. Next, explicitly define the de-liverable you will be asking your customer to accept. Define what will be included and not included. Then have the cus-tomer define his or her acceptance crite-

(Continued on page 8)

M A X I M I Z I N G P R O J E C T S U C C E S S B Y : P A U L A K . M A R T I N , C E O ,

M A R T I N T R A I N I N G A S S O C I A T E S

Copyright 2003, Paula K. Martin, All Rights Reserved

I N S I D E T H I S I S S U E :

P R E S I D E N T ’ S M E S S A G E

2

N E W P M C E R T I -F I C A T I O N S

3

P M I N J S Y M P O -S I U M

6

M E M B E R S H I P S U R V E Y R E S U L T S

1 2

P M I S P E A K E R S B U R E A U

1 3

P M I — I S S I G 1 4

S U M M E R 2 0 0 3

P M I N J N E W S

P M I P R A C T I C E S T A N D A R D F O R S C H E D U L I N G

Development of PMI's Practice Standard for Scheduling is officially underway. The new standard, a comprehensive set of guidelines, processes and templates recognized as in-dustry-wide best practices, is part of the PMI Project Management Standards Pro-gram. The scheduling standard team, led by Douglas Clark, CEO of Métier, Ltd., is actively looking for PMI members interested in pio-neering standardization for accurate and ef-fective project scheduling. Individuals inter-ested in participating in the Practice Standard

for Scheduling as part of this team are en-couraged to contact Kristin Wright at (610) 3 56 - 46 00 ex t . 11 4 3 o r K r i s [email protected].

Please note that volunteers for the PMI Prac-tice Standard for Scheduling will receive Pro-fessional Development Units for their partici-pation. Core Team Members will receive 20 PDU's and all other Team Members will re-ceive 15 PDU's.

• NJ Chapter members attend a real south meeting! Page 8

POINT OF INTEREST

Page 2: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

“Off The Critical Path?” was the cover head-line of the May, 26, 2003 issue of ENR (Engineering News-Record), the leading weekly magazine for the construction indus-try. The cover story, “Critics Can’t Find the Logic in Many of Today’s CPM Schedules”, featured the opinions of four scheduling experts, all officers or members of the new PMI College of Scheduling. They report widespread abuses in the use of project scheduling software resulting in “…badly flawed or deliberately deceptive sched-ules…”

Following are common scheduling abuses mentioned in the article:

• Attractive, presentation-quality bar charts are often emphasized over sound critical path logic networks

• The widespread availability of soft-ware has, too often, put scheduling into the hands of inexperienced prac-titioners; also, training and the re-sources dedicated to scheduling are often inadequate

• There is an excessive use of lead and lags which makes it difficult to ana-lyze critical activities and identify the impact of changes

• Assigned constraints are often im-posed and they can override the CPM calculation and make the completion date a fiction

• The use of multiple calendars can cause confusion in the amount of activity float and make it difficult to determine the critical path

• Us ing re -tained logic to a u t o m a t i c a l l y update out-if of-sequence activi-ties can result in an inaccurate schedule update

Although the article was focused on the construction industry and Primavera’s scheduling software, most of the above abuses can be found in all industries re-gardless of the software used.

How can we avoid these common abuses and present the true time plan for our pro-ject? Here are some suggestions:

• Thoroughly perform the high-level planning and logical sequencing be-fore adding much schedule complex-ity, e.g. assigned constraints, leads/lags, multiple calendars, etc.

• Avoid, or at least minimize, the use of assigned constraints. If used, review their justification regularly and under-stand their effect on the overall schedule

• Make sure that the people responsi-ble for preparing and updating the schedule have the proper training, experience and support

Best wishes to the College of Scheduling as it strives to improve the use of available tools and promote excellence in scheduling.

P R E S I D E N T ’ S M E S S A G E B Y E D M I L L E R , P M P

PMI NJ News Email address: [email protected]

Prefer article in MS Word or plain ASCII text. Graphic files are to be in either JPG or GIF format. Call if you have questions.

Dave Case Damaca, Inc. P.O. Box 271 Sparta, NJ 07871 973-729-5147

$400—Full Page

$200—Half Page

$100—Qtr Page

$60—–1/8 Page

$40—Business Card

10% off if (4) ads

prepaid

Advertising Rates

PMI NJ is not responsible for the content or quality of any

advertisement included in this newsletter. Also, this is not

an endorsement of any product, service or establishment

included in the newsletter.

Go from Project Manager to PMP® with CONFIDENCE

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Page 2 S U M M E R 2 0 0 3

Page 3: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

The Chapter congratulates the following 253 PMI NJ Chapter members who achieved PMP certification or recertification

between Nov. 2002 and June 2003.

P M I C E R T I F I C A T I O N S N O V 2 0 0 2 — J U N 2 0 0 3

Ms. Donna M. Abbondanza, PMP Mr. Alan D. Abrams, PMP Ms. Barbara A. Albright, PMP Mr. William J. Alford, PMP Mr. Lee Allen, PMP Ms. Seema Anandan, PMP Mr. Edmund R. Barbier, PMP Mr. Wayne R. Baruch, PMP Mr. Thomas Vincent Bauer, PMP Mr. John Benzaia,PMP Mr. Gary Beumee, PMP Miss Rekha Bhardwaj, PMP Mr. Nilanjan Bhattacharya, PMP Ms. Bonnie Sue Bjorlo, PMP Mr. Thomas Peter Boccellari, PMP Mr. Michael Bogle, PMP Mr. Bruce T. Bord, PMP Ms. Jami Lynne Borman, PMP Mr. John E. Bowe, PMP Ms. Marie A. Brady, PMP Mr. Henry J. Brown, Jr., PMP Ms. Tracy W. Brundage, PMP Mr. William J. Bucko, PMP Mr. Robert Burke, PMP Ms. Marcella A. Burt, PMP

Ms. Eileen F. Campbell, PMP Mr. James D. Carlson, PMP Ms. Deborah A. Carter, PMP Mr. Joseph Castagliola, PMP Mr. Udipi A. Charya, PMP Mr. Raveendra K. Chockalingam, PMP Ms. Katherine S. Christian, PMP Mr. Robert J. Chromy, Jr., PMP Mr. Frank Vincent Cielo, PMP Ms. Kathleen P. Ciociola, PMP Mr. Raymond A. Conklin, PMP Ms. Alyssa B. Connolly, PMP Ms. Denise Conroy, PMP Ms. Mary F. Cronan, PMP Ms. Sandra K. Dargis, PMP Ms. Sandra K. Dargis, PMP Ms. Helene Davis, PMP Ms. Judith DeGennaro, PMP Ms. Heather J. DeGeorge, PMP Ms. Patricia DeStefano, PMP Mr. Jeffrey L. Dickenson, PMP Mr. Robert Daniel DiDio, PMP Ms. Jean L. Domico, PMP Ms. Virginia M. Donelson, PMP Dr. Patrick J. Dooley, PMP

Mr. Michael Dowd, PMP Ms. Carol Drew, PMP Mr. Jay C. Duckwitz, PMP Mr. Thomas J. Dunlap, PMP Mr. Paul Epstein, PMP Mr. Paul Epstein, PMP Ms. Cindy U. Etoh, PMP Ms. Katherine Federoff, PMP Mr. Lloyd M. Fernandes, PMP Ms. Phyllis E. Fisherman, PMP Mr. Gary David Fournier, PMP Ms. Donna L. Frankowski, PMP Mr. Dwayne Harold Freeman, PMP Ms. Lisa M. French, PMP Mr. Andrew V. Frick, PMP Ms. Nora J. Garramone, PMP Ms. Christine E. Garrett, Ph.D., PMP Mr. Vincent J. Giacomini, PMP Mr. Gautam Gogineni, PMP Mr. Mark Goldberg, PMP Mr. Clifford George Graham, PMP Mr. Robert G. Graham, PMP Mr. Andre J. Gravel, PMP Ms. Yvonne Grayson, PMP

(Continued on page 9)

Page 3 S U M M E R 2 0 0 3

Page 4: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I N J M E M B E R S H I P T R E N D S 9 / 0 0 — 5 / 0 3

As of 6/30/03: Members: 2,828 PMPs: 1068 (38%)

PMI NJ Chapter Member

0

500

1000

1500

2000

2500

3000

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

'9/00 '12/00 '3/01 '6/01 '9/01 '12/01 '3/02 '6/02 '9/02 '12/02 '3/03 '6/03

# M

embe

rs

PM

P %

Membership File Date

Members PMP# PMP%

Page 4 S U M M E R 2 0 0 3

Page 5: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I L E A D E R S H I P T A M P A , F L M E E T I N G

This past Spring, the PMI Leadership meeting was held in Tampa, FL. Here are some pictures from that event. More about

the meeting in the next newsletter.

PMI NJ Chapter attendees: Don Poland, VP Membership; Mary Devon O’Brien, past chapter President; Ed Miller, chapter President

Don Poland, Ed Saladis, NY Chapter member, Ed Miller

A roundtable of activity

Page 5 S U M M E R 2 0 0 3

Page 6: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I N J M A Y 2 0 0 3 S Y M P O S I U M : “ P M S U R V I V A L S K I L L S ”

Another year has witnessed our 17th annual symposium. There were some great reviews expressed by the attendees and partici-pants. Attendees were engaged with insightful presentations (speakers and posters). The opportunity to visit with vendors pro-vided additional tools for survival in different aspects of Project Management. The networking was fantastic. I met some new members and renewed some old friendships. Everyone was talking about the job market and what it will take to change the current trends. (By the way, additional job opportunities are posted on our web site (www.pminj.org/nj_copp.htm) almost weekly; NJ Chapter members can also have their resume posted.) For actual poster presentations and more pictures of the event, check out the Program/Meeting Notes website (www.pminj.org/nj_mtg.htm) and chose the May 5th symposium.

Some statistics (Thanks to all for your participation!!!):

• 421 Registered attendees

• 17 Vendors

• 16 Posters

• 18 Poster presenters

• 2 Keynote speakers

• 1 Lunch speaker

• 21 Speakers in 3 sessions of 5 tracks

• 70 Volunteers were on the Symposium Team The feedback from the attendees has been reviewed. There will be some changes next year to improve the event. We are making plans for next year’s event. There are some key positions available – contact Barbara Borgmann ([email protected]) with your interest

B Y J O H N B U F E , J R . , P M P

Page 6 S U M M E R 2 0 0 3

Clockwise from top left: Pictures taken by Dennis Kirk, Dennis

Kirk, Monica Conover-Tehmoilic, Monica Conover-Tehmoilic

Page 7: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I N J M A Y 2 0 0 3 S Y M P O S I U M : “ P M S U R V I V A L S K I L L S ” ( C O N ’ T )

Page 7 S U M M E R 2 0 0 3

Clockwise from top left: Pictures taken by Monica Conover-Tehmoilic, Monica Conover-Tehmoilic,

Monica Conover-Tehmoilic, (unknown), Anthony Dolgos, Monica Conover-Tehmoilic

Page 8: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

ria – those critical factors that will determine his or her satisfaction with the deliverable. By knowing the ac-ceptance criteria ahead of time, you have a clear sales target. But don’t agree to acceptance criteria you can’t meet. To delight a customer, you must exceed the acceptance criteria. To satisfy the customer and ensure acceptance (the sale), you must meet the criteria.

3. Assess Risk – Assess the risks of not being able to satisfy the customer. Develop countermeasures. Don’t for-get to assess the human and political risks as well as the technical risks.

4. Involvement – Involve customers and stakeholders in the planning and exe-cution processes. If both groups are on your team, you’ll develop buy-in, understanding and commitment all the way through the project. If a group isn’t represented on the team, assign someone on the team to act as a liaison to that group. The liaison is the communications conduit to the stakeholder, collecting input, commu-nicating progress and issues, gather-ing feedback and paving the way for the final sale.

5. Communicate – Communicate, com-municate, communicate – in the cus-tomer’s language. Drop the technical jargon. Talk in “customer speak.” Create a communication plan. Ask for feedback regularly so you can make mid-course corrections if necessary.

6. Presentation – Present whatever it is you’re selling. Make sure it speaks to the customer’s needs and wants (meets or exceeds the acceptance criteria). Explain how the solution will benefit the customer. Stay away from selling the technical benefits. Ask for acceptance. If you don’t get it, elicit the customer’s concerns and deter-mine your next course of action.

7. Evaluation – Ask the customer and

other stakeholders to evaluate the entire sales process. What did you do well? What could you have done bet-ter? Use this evaluation during your lessons learned.

Selling is all about stepping into the mind of the customer and helping him or her address specific problems and concerns. It is about learning the customer’s lan-guage and always speaking to the cus-tomer in clear, understandable terms.

I recently tried to buy a new TV. I wanted a large screen HDTV, I thought, and went into the store to try and buy one. Rear projection, front projection, LCD, DCP, plasma screen. I was so overwhelmed with the salesman’s technical jargon that I walked out after an hour, with nothing more than a headache. I still don’t own a new TV as no one has been able to sell to me in language I understand.

In the end, you’re most likely to make the sale when there is customer involvement in the process from the beginning. The customer then understands the con-straints, the issues and the problems and can help to decide what to do about them. He has journeyed down the road with you to the point of acceptance and because of that journey together, it’s much more likely that you will make the sale, now that the customer is on the team doing the selling.

******************************

Paula Martin is the CEO of Martin Training Associates, a management training and consulting firm. For more information, visit the Martin Training website: www.martintraining.net or our new Execu-tive website: www.mtaexec.com. Phone: 866-922-3122 or 513-563-3512.

(Continued from page 1)

M A X I M I Z I N G P R O J E C T S U C C E S S ( C O N ’ T )

…(Y)ou’re most

likely to make

the sale when

there is

customer

involvement in

the process from

the beginning.

The PMI NJ Chapter has had

meetings in North, Central and

South Jersey. The thing no one

thought about was actually hav-

ing a meeting really really South,

but two members did. Mary

Devon O'Brien, former Chapter

President and Dave Case, NJ

Chapter Newsletter Editor, sur-

prised each other by attending

the PMI Florida Space Coast

(Melbourne-Cape Kennedy area)

meeting in early May.

L O N G D I S T A N C E M E E T I N G

Page 8 S U M M E R 2 0 0 3

Page 9: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I C E R T I F I C A T I O N S N O V 2 0 0 2 — J U N 2 0 0 3 ( C O N ’ T )

Mr. Robert A. Halliburton, PMP Mr. Wayne A. Hampton, PMP Mr. Kurt A. Harnack, PMP Mr. Patrick T. Healy, PMP Mr. Venkata Krishnarao Hemadri, PMP Mr. Charles Henry, PMP Ms. Joyce Spratley Henry, PMP Mr. Raymond J. Hermida, PMP Mr. Charles W. Hess, PMP Mr. Thomas Hoffelder, PMP Ms. Kay E. Hoge, PMP Mr. Michael J. Hostetler, PMP Mr. Rodrigo H. Huertas, PMP Mr. John Benzaia, III, PMP Ms. Sara E. Janosko, PMP Ms. Barbara Jean Johnson, PMP Ms. Lori A. Johnson, PMP Mr. Laurence H. Kahn, PMP Mr. Alan Kamis, PMP Mr. Steve Katz, PMP Mr. Scott G. Kelly, PMP Mr. Joel Kenderdine, PMP Mr. Edward J. Kerrigan, PMP Mr. Arup S. Khan, PMP

Ms. Bonnie L. Kikkert, PMP Ms. Brenda K. Koch, PMP Mr. Derek John Konrad, PMP Ms. Kathy Koval, PMP Mr. Edgar A. Kroeze, PMP Mr. Rajeev Kumar, PMP Mr. Somnath Kundu, PMP Ms. Purnima V. Kunjathoor, PMP Mr. Neil Jonathan Kuschke, PMP Ms. Judith A. Layton, PMP Mr. Thomas Joseph Leonard, Sr., PMP Mr. Michael Levitian, PMP Mr. Leonard T. Lewis, PMP Mr. Arthur Leyenberger, PMP Mr. Wen-Jeng Li, PMP Ms. Jodi Lia-Ricciardi, PMP Mr. Joseph John Lubniewski, PMP Mr. Wilson Lukang, PMP

Mr. Wilson Lukang, PMP Ms. Colleen M. Lyons, PMP Mr. Michael G. MacMullin, PMP Mr. Om Maduri, PMP Mr. Edgardo Manalastas, PMP Ms. Cecile Marie, PMP Mr. Larry Marks, PMP Mr. William Matasker, PMP

Mr. Thomas L. Mauro, Jr., PMP Mr. Kurt Mitchell Maute, PMP Ms. Stephanie A. Mayo, PMP Ms. Michele Helen McCabe, PMP Mr. John M. McMeekan, PMP Mr. Chetan C. Mehta, PMP Ms. Linda Annette Meininger, PMP Mr. Ernesto Dela Merced, PMP Mr. Michael Mercurio, PMP Mr. Prasanna V. Miapuram, PMP Ms. Stephanie A. Miller, PMP Mr. Anthony Arthur Minichini, PMP Ms. Anne D. Moon, PMP Mr. Anthony Gerald Morgia, PMP Mr. Todd K. Moyer, PMP Mr. Sherif Michael Naaman, PMP Ms. Kettlie Nestor-Hyppolite, PMP Ms. Tiffani M. Nieusma, PMP Ms. Anne C. Nunn, PMP Mr. Mark A. O'Leary, PMP Mr. Carmine Orciuolo, PMP Dr. Vincent Orrico, PMP Ms. Michele Pabuwal, PMP Mr. Anthony Joseph Pagliaroli, Jr., PMP Mr. Bhagirath P. Pajvani, PMP

(Continued from page 3)

(Continued on page 11)

Page 9 S U M M E R 2 0 0 3

Page 10: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

Page 10 S U M M E R 2 0 0 3

Page 11: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

Ms. Maryalice Dudak Pane, PMP Ms. Sheryl L. Parr, PMP Ms. Alisa M. Pasciuto, PMP Mr. Dipanjan Paul, PMP Mr. Mohammad A. Peer, PMP Mr. Robert John Persak, PMP Ms. Janyn E. Pettyjohn, PMP Mr. J. Thomas Peyton, PMP Ms. Els Heykants, Ph.D., PMP Mr. Joseph M. Plocinski, PMP Mr. Carmine B. Polizzo, PMP Mr. Angelo P. Pompeo, PMP Mr. Daniel P. Prestegaard, PMP Mr. Badrinath Puranic, PMP Mr. Dilip V. Purohit, PMP Ms. JoAnne Kelly Rasmussen, PMP Mr. Robert L. Redden, PMP Mr. Robert M. Rohwetter, PMP Mr. Frank A. Roser, Jr, PMP Mr. Charles E. Rowley, PMP Mr. Richard Sabedra, PMP Ms. Teresa A. Salierno, PMP Ms. Ulle M. Saluri, PMP Mr. Lip I. Saw, PMP Mr. James T. Scanlan, PMP Mr. David R. Schmidt, PMP Ms. Patricia A. Schultz, PMP

Mr. Andrew C. Schwartz, PMP Mr. Arvind P. Shah, PMP Mr. Bhupendra Jivanlal Shah, PMP Mr. Bhupendra Jivanlal Shah, PMP Mr. Bryan R. Shelby, PMP Ms. Nancy Shipley, PMP Mr. Frank M. Signorelli, PMP Mr. Peter K. Sirimis, PMP Ms. Lyn A. Sittig, PMP Ms. Raji Sivaraman, PMP Mr. Matthew E. Slavin, PMP Mr. Roger S. So, PMP Ms. Allison M. Sorrentino, PMP Ms. Alicia Spillman, PMP Ms. Carolyn Stahl, PMP Ms. Carolyn Stahl, PMP Ms. Frances A. Stazzone, PMP Mr. Darren G. Steckler, PMP Ms. Andrea L. Swykowski, PMP Mr. Michael D. Szumski, PMP Mr. Noshir Tata, PMP Ms. Deborah A. Tencza, PMP Ms. Donna N. Trickle, PMP Mr. Mark D. Twombly, PMP Mr. Haris Babu Vakkayil, PMP Ms. Christine Van Leir, PMP Mr. Pappen Varghese,

PMP Ms. Robin M. Vaughn, PMP Ms. Marcia L. Waldman, PMP Mr. Edward Vincent Walker, PMP Mr. Michael T. Walsh, PMP Mr. Thomas S. Watt, PMP Mr. Kevin R. Wegryn, PMP Mr. Alan Weinberg, PMP Ms. Sharon Weitz, PMP Ms. Alexandra N. White, PMP Ms. Martha Wien, PMP Ms. Debra J. Wilber, PMP Ms. Amelia M. Willson, PMP Mr. Arthur Wojnarowski, PMP Ms. Kim J. Wright, PMP Mr. John P. Wurch, PMP Mr. Thomas J. Wyka, PMP Mr. Paul L. York, PMP Ms. Patricia deGraffenri Youngquist, PMP Mr. Meraj Hassan Zia, PMP

(Continued from page 9)

P M I C E R T I F I C A T I O N S N O V 2 0 0 2 — J U N 2 0 0 3 ( C O N ’ T )

Page 11 S U M M E R 2 0 0 3

Project and Program Management Courses leading toward the

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William Paterson University Master’s Certificate In Project/Program Management

Plus:

Preparation for the

CAPM® and PMP® Certification Exams

Learn In-class and On-Line

Register Now Classes Start September 2003

Call Valerie at 973.720.3804 or go to

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10% Discount to PMI/NJ Chapter members for enrollment in either certificate program.

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Page 12: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

What started out as a simple, easy to compile survey, turned into mass of paper and email, which took some time to sort through. I want to personally thank each member for taking the time to complete the 2003 Survey and giving me lots to look at. We had close to a 23% response rate, returning nearly 600 surveys. Here are Part I of the results. The second half will be in the next newsletter.

1) Would you prefer the NJ PMI Chapter Monthly Programs to be closer to your Home or to Work? Home: 45% Work: 19% Doesn’t Matter: 36%

2) Do you regularly attend the NJ PMI Chapter Monthly Programs? Yes: 33% No: 67%

3) Top three reasons for attending: (1 = most important, followed by 2 and 3)

4) Top three reasons for NOT attending: (1 = least important, followed by 2 and 3)

5) Have you attended the annual NJ PMI Symposium in the past 3 years? Yes: 34% No: 66%

6) Top three reasons for attending: (1 = most important, followed by 2 and 3)

7) Top three reasons for NOT attending: (1 = least important, followed by 2 and 3)

Rank:

Reason:

1

2

3

Total

Overall Rank

Interesting Topic 80 60 23 163 1 PDUs 49 25 40 114 2 Networking 38 27 48 113 3 Convenient Location 32 35 31 98 4 Topic Of Value 15 23 20 58 5 Price is Right 5 11 18 34 6

Rank:

Reason:

1

2

3

Total

Overall Rank

Too Far Away 111 45 90 246 1 Topic not of Value 50 72 31 153 2 Not Interesting Topic 49 55 48 152 3 Too Expensive 29 25 13 67 4 No Interest 26 12 20 58 5

Rank:

Reason:

1

2

3

Total

Overall Rank

Interesting Topic 69 47 46 162 1 PDUs 84 30 28 142 2 Networking 24 36 45 105 3 TopicOfValue 20 39 20 79 4 Convenient Location 19 26 34 79 5 Price is Right 2 15 8 25 6

Rank:

Reason:

1

2

3

Total

Overall Rank

Too Expensive 72 46 23 141 1 Too Far Away 55 46 34 135 2 Topic not of Value 26 26 31 83 3 Not Interesting Topic 22 21 21 64 4 No Interest 20 17 10 47 5 Don't Need PDUs 13 11 18 42 6

M E M B E R S H I P S U R V E Y R E S U L T S B Y D O N P O L A N D , P M P , V P M E M B E R S H I P

Continued on page 15

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Page 13: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I S P E A K E R S B U R E A U

In an effort to improve the representation of Pharmaceutical Project Managers in the PMI Speakers bureau, we are soliciting our membership for those people wishing to share their experiences or provide their views on specific topics in the Pharmaceutical Industry.

We will be more than happy to assist you in being listed on the PMI Speaker’s bureau.

What is the PMI Speaker’s Bureau?

• The speakers' clearinghouse program is a service that supports Components' training efforts through speakers who are willing to share their knowledge and expertise with the broader project management community.

• The speakers' clearinghouse program identifies a pool of quality presenters who are willing to talk with PMI® members about strategies for effectively managing projects.

• Speakers may be global PMPs or project managers and/or non-PMI members with speaking experience.

• Speakers must be willing to speak at Component events on a pro bono basis, with the exception of reasonable travel-related expenses.

We are continuing to maintain our own database of Pharmaceutical Speakers who have opportunities for regular requests we receive for expertise in particular areas of project management within the pharmaceutical industry. We have ongoing discussions with com-panies and training vendors alike. If you have a topic or experience of interest and would like the opportunity to share this knowledge, we would like to hear from you.

For more information, see the Pharmaceutical SIG web site: http://www.pharmasig.org/ or the PMI Web Site: http://www.pmi.org/ under menu selections Global Membership and Solutions, then Components Speakers Clearing House

For more information, please contact:

• Steve Kuprel, 267-974-3408 (Pharmaceutical SIG) E-mail: [email protected]

or

• Maria Arzoumanian 610-356-4600, ext. 1144 (PMI Speakers Bureau) E-mail: [email protected]

If you go through Maria, please let her know you saw this in the PMI NJ Newsletter.

.”..is a

service..through

speakers who are

willing to share

their knowledge

and expertise

with the broader

project

management

community.”

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Page 14: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

P M I - I S S I G A F F I L A T I O N B Y J O H N T S E

Do you have issues in your informa-tion systems project that you would like to learn how to manage better? Are you interested in networking and knowledge-sharing with other informa-tion systems project managers?

The PMI-NJ Executive Committee is currently considering a proposal to establish an affiliate relationship with the PMI Information Systems Specific Interest Group (ISSIG). The vision of the ISSIG is to be “the preferred, global, collaborative, pro-fessional project management or-ganization for all aspects of project management that are required for information systems, regardless of

industry.” ISSIG is the largest SIG within PMI with nearly 15,000 mem-bers. There are nearly 500 ISSIG members in our chapter alone!

Once this local affiliation has been approved, we will begin to introduce programs in our chapter that ad-dress the particular needs and chal-lenges that project managers en-counter on information systems pro-jects, such as: RAD, object-oriented programming, software testing, and computer systems validation. Pro-grams that we are considering in-clude: guest speakers, vendor pres-entations, roundtable discussions, and networking meetings.

For more information about this af-

filiation, to volunteer to help out with our programs or to recommend po-tential programs and topics, please contact John Tse:

[email protected]

or Richard Paulhamus:

[email protected].

For more information about ISSIG – such as membership, free webinars, mentoring, newsletters and more – visit their website at:

www.pmi-issig.org

Look for more details about this af-filiation in the coming months in the PMI-NJ newsletter and website.

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M E M B E R S H I P S U R V E Y R E S U L T S P A R T I ( C O N ’ T )

8) Rank your top five sites in order of preference for NJ PMI Chapter events: (1 = most preferred, followed by 2, 3, 4 and 5)

Rank: Location:

1

2

3

4

5

Total

Overall Rank

Bridgewater 127 96 67 40 16 346 1

Somerset 75 137 76 33 23 344 2

Edison 62 65 129 47 18 321 3

Parsippany 101 36 55 51 39 282 4

Freehold 60 29 22 24 11 146 5

Wayne 19 51 21 22 24 137 6

Newark 13 26 26 18 43 126 7

Trenton 32 28 17 23 20 120 8

Paramus 32 8 16 17 24 97 9

Saddle Brook 5 26 19 21 20 91 10

East Rutherford 8 11 24 24 22 89 11

Secaucus 5 10 20 17 31 83 12

Cherry Hill 22 9 15 9 17 72 13

Hoboken 7 5 4 11 20 47 14

Continued from page 12

More in the

next issue.

Page 15 S U M M E R 2 0 0 3

Page 16: PMI NJ NEWS1. Define Customers and Stakeholders –You can’t make a sale unless you know who you have to sell to. Make sure you’ve identified all the stakeholders. 2. Manage Expectations

Dave Case PMI/NJ News c/o Damaca P.O. Box 271 Sparta, NJ 07871-0271

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