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Coaching, & Counseling
Guidelines On Providing Feedback
Build Feedback Into Job. Feedback Be provided
within 48 hrs
Provide Feedback On Actual Events and Results
Describe, Don’t Judge
Relate Feedback to Specific Items Of Behavior
Performance Rating and Feedback
Coaching, & Counseling
Performance Rating and Feedback
Ask Questions Rather Than Make Statements
Select Key Issues & Restrict Yourself To Them
Focus on Aspects Of Performance The Individual
Can Improve
Provide feedback on things that individual did well
in addition to areas for improvement.
Feedback, Coaching, & Counseling
1. Coaching is a Personal On-the-Job
Approach to helping people develop
their skills & levels of capability – in
need improvement Area (s)
2. Every Time A Manager Delegates A
New Task, A Coaching Opportunity Is
Created To Help Individual Learn New
Skills Or Techniques
Performance Rating and Feedback
Feedback, Coaching, & Counseling
The Coaching Process Consists of:
1. Making People Aware Of How Well They Are Performing
2. Controlled Delegation Ensures That Individuals
Understand
3. Whatever Situations Arise There is a Learning
Opportunity
4. Encouraging People To Look At Higher-level Problems &
How They Would Tackle Them
Performance Rating and Feedback
Coaching Skills
Feedback, Coaching, & Counseling
Coach Understands That His Role Is To Help
People To Learn
Individuals Are Motivated To Learn They Should
Be Aware That Their Present Level Of SKAs
Need To Be Improved If They Are To Perform
Their Work To Their Own & To Others
Satisfaction
Performance Rating and Feedback
Coaching Skills
Feedback, Coaching, & Counseling
Performance Rating and Feedback
Individuals Are Given Guidance on What They Should
Be Learning & Feedback On How They Are Doing
Coach Listens To Individuals To Understand What They
Want
Coach Adopts A Constructive Approach Building On
Strengths
Counseling Skills – a Skilled Process
Feedback, Coaching, & Counseling
Problem Recognition That Problem Exists
Asking Open Ended Questioning To Identify Issue
Ability To Listen Actively So As To Obtain The Full
Story
Sensitivity To Individual Beliefs & Values
Performance Rating and Feedback
ot
Counseling Skills – a Skilled Process
Feedback, Coaching, & Counseling
Performance Rating and Feedback
Reflecting To Restate Problem From Individuals Point of
View
Empathy For Feelings & Anxieties of Individual
Impartiality - To Refrain From Prescribing Solutions; and
Belief That Individuals Have Resources To Solve Their
Problems
T h a n k s fo r H a v i n g M e ! Questions, if Any?
Dr. M. Iqbal, Master Trainer and Career Mentor
