Pm 2009 Training Greg Olynyk2

Mastering SAP Plant Maintenance2009

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What does S.A.P. stand for ?

• Super Amazing Program !• Trainer, user and developers• So much information available!• You can default almost anything!• So Customizable!• So many resources available!

It’s all about attitude!

SAP


ROI ?

• Training is often the last step in deployment• How do you avoid “Shelf-Ware” ?• Training tools ?• Tips for success • Return On Investment


What I’ll Cover

• Philosophies • KISS: Techniques and Tools to Keep it Simple• Resources: Blended Learning Approach• Methods to Monitor Success

KISS

Monitor

ResourcesPhilosophies


Philosophies

Philosophies

Seek First to Understand...

Positive Attitude

Show how easy it is !

Be a Tour Guide

Teach a man to fish

“Tell me, Show me, Let me do it”


Philosophy: Seek First to Understand

• Stephen Covey – Habit 5 • PM vs MM Silos – Requisitions; “see LT” “(LT)” “*LT”• WO column arrangements copy & paste into WO

WO Columns, capture text with Ctrl-Y WOW !

https://www.stephencovey.com/7habits/7habits-habit5.php


Avoid “Shelf-Ware”

• Involve Power Users to test and critique• Ownership• Works the way users need it to • Increases users acceptance

• Involve trainers in development or configuration• Catch bugs prior to go-live• User advocate


Attitudes

• Super Amazing Program ! • Trainer:

• Create the right attitude and keep it interesting and fun• Enthusiasm, passion and patience• Be a motivator

• Establish a team of Super Users (keeners) or coaches • Spread the same positive message• Help author and edit training documents

• User: • “What’s in it for me? “ “Begin with the end in mind”• “Show me! “ Examples are required• “Sell me! “ Some users need more convincing than others


“Teach a Man to Fish”

• Teach from online Resources (searchable)• Show how to get GUI Help• Show how to get Menu > Help

◦ Transaction, Glossary

• F1 in most fields/check boxes can help• F1 - - does a PID exist to set default ?

• OnLine Usergroups• http://www.youtube.com/watch?v=6GQeHnbT1k4

http://www.youtube.com/watch?v=6GQeHnbT1k4

http://www.amatecon.com/fish.html


Tour Guide Analogy

• “Hi, my name is Greg, I will be your SAP tour guide”• “Sometimes it may feel like a quick tour of Europe”• “Sometimes like the Amazon jungle”• “Don’t worry, you have a tour guide (me) and guide

book (manual), so let’s have some fun”• As a trainer, be flexible but keep on track


It’s Easy ! New Users - Wow them!

• New users may come into SAP with bias• Demonstrate the ease of getting at large amounts

of information with FL Structure (IH01) WOW! Super Amazing Program!

• You can create Notifications and Work Orders from here!

• “One stop shopping! “


Tell me, show me, let me do it

• Explain the “Why” you need to do a task (Business Process)

• Show the “easy” way of doing it• Let the user do it• 75% hands-on • Most people learn by doing• Repeat core concepts for retention• Some people remember best with pictures,

graphical view of business process• Knowledge of impending quiz can boost

participation and retention, encourages hands on as well


KISS

Avoid Jargon

Role based menus

Defaults where possible

Simplify Logon, screens &

reports

KISS

Business Process based training,

search variants , report variants

NetWeaver & GUI Xt


KISS: SAP Jargon “SAPanese”

Create the pm05 work order on pm2 and create a pm03 requisition

Create an emergency work order against paper machine #2 and create your contracting out service requisition

vs.

and use consistent language


KISS: Our Go-Live “Story”

◦ Situation – We went live with many screens that were two pages long or more, with tons of defaults not set, and only lengthy manuals to guide users.

◦ Actions – simplified search screens, defaulted screens, customized columns in WO Operations and reports. Business Process variants. Tip sheets, quizzes, online videos. Keep end users engaged.

◦ Results – Increased user acceptance and productivity, new users wondering what all the fuss was about


KISS: Configuration

• SSO (Single Sign On, pass-through authentication)• Desktop Shortcut to transaction via • Defaults (Work Order Extra Settings & PIDs)• Screen Configurations; hide fields, customize tabs• Business process based search variants , married

to;• Business process based report variants

http://help.sap.com/saphelp_nwmobile71/helpdata/en/43/848f4b18e22679e10000000a1553f7/content.htm

http://www.google.ca/url?sa=t&source=web&ct=res&cd=4&ved=0CBsQFjAD&url=http://download.microsoft.com/download/c/6/c/c6c42b9f-66f4-47b3-99be-8e5afa1ddc9a/SSO%20with%20MS%20and%20SAP.pdf&ei=oPPhSs3WNozWtAPs7LysAw&usg=AFQjCNEGbGwBVzG


KISS: Role Based Menus

• 1st Role = Read only, search only – promotions as competent• Easy access to transactions• Only relevant Menu choices, what the role allows• Menu items in order of Business Process• Supervisor can switch to Trades Menu easily; “Step in my shoes”


KISS: Business Process vs Transaction Based• Who is responsible for what action(s) ?• Where does it go for approvals ?• See follow-up • See Status of Notification or Work Order


Work Flow Overview by Catalyst Paper Corp.

Identify Opportunity

Enter Notification Prioritize

Notifications

Create Work Order

Schedule work

orders

Approve Work Order

Plan Work Order

Document Work

TECO WO

Assign W.O.

Su

perv

isor

Pla

nn

er

Planning Backlog

Postpone

Complete

Delete

Execute Work

I n p r o c e s s

O u t s t a n d i n g

Release W.O.

Asset Care Program


Customizations

• NWBC (Netweaver Business Client)◦ PDF by Cohesion.biz

http://www.sdn.sap.com/irj/sdn/nw-businessclient

http://www.cohesion.biz/kb/KB10002_Quick_Look_At_Netweaver_Business_Client.pdf

http://www.cohesion.biz/


Customizations

• GUI XT – custom screens◦ almost anything goes ◦ re-arrange fields as desired, fields as radio buttons !

http://www.guixt.com/home

http://www.synactive.com/docu_e/specials/tabs.html


KISS: Benefits and ROI

• User acceptance and “happiness” • Lower training time & cost• Increased productivity & data entry efficiency

• removing fields, condensing screens, speeds up users performance

• Consistent business process

• But... Give feedback to SAP, SAP may create new screens• Huge win for all users, huge advantages for all

• Now, how to deliver the training ?


Resources

Instructor Led Classroom or

OnLine Sessions

1 on 1 CoachingConference Room Seminars

Training Accelerators

OnLine HELP

SAP Community

Resources

Documents; Manuals, tip

sheets


Tip Sheets for Trades at Catalyst Paper Corp.


Backside;


Training Accelerators

• Adobe Captivate (Online Demo) (My demos)• MS Windows 7 type “Steps” in Start> Run• Jing (free) – Uses Camtasia to edit• SAP Tutor (part of SAP Solution Manager) (Guide)• RWD uPerform (online demo)• STT Trainer (demo follows)• Datango Podcast

http://www.com2learn.com/SAP-demo.358.0.html

http://cvgo.com/id6.html

https://websmp102.sap-ag.de/~sapidp/011000358700001572552002E

http://help.sap.com/saphelp_tutor14/helpdata/en/a9/e8f638e1d6f50ae10000000a11402f/frameset.htm

http://www.rwd.com/Home.aspx

http://www.stt-trainer.com/

http://datango.com/en/index.php

http://www.datango.com/en/contact/Podcast-autoreply.php


STT Trainer


STT Trainer


STT Trainer


STT Trainer


ROI with Learning Accelerators

• Training just in time, just enough• Cuts down on classroom time, travel expenses• Users can work at their own pace• Helps with retention• Easy help when stuck

• How can you see your ROI with training ?


MonitorTraining History

LMS

Compliance - Quizzes

Who is struggling out there ? Error

Tracking

OnLine Resource Usage ?

Who Needs What ?

Role Based

Attendance

System Performance

Issues ?

Monitor

What screens are being used?


Monitor: Required Training / Compliance

EXCELACCESS

OUTLOOK

LMS


LMS; Example Traccess


MS SharePoint Site

• Common Repository for Training Resources• Allows Co-Author management, security• Subscription – self or push• Documents organized By Role and Task

(Transaction)• By issue (Problem/Solution) (Lessons Learned)• Searchable - it’s all about “meta data”• Monitor Usage (are people reading your

documents ?)


Monitor: LMS (Learning Management System)• SCORM COMPLIANT

• “Sharable Content Object Reference Model”

• Role Based Required Training• Opens up Managers’ Awareness of Skill sets, time required• Engages management• Assists with focused training

• Quizzes that users can challenge• Quizzes following classroom instruction

• Stimulates better retention• Attendance tracking

• Course Registration; EXCEL, Outlook, WebEx; Ideas ?

http://www.scorm.com/


Monitoring Tools

• RWD “Help LaunchPad” analysis reports• KNOA.com Solution Brief• Are users using the new transaction?• Who is struggling and Where ?• What is causing system performance issues• Calculate and Demonstrate Training ROI

http://www.knoa.com/main/docs/sap/SAP_SolutionBrief.pdf


Puzzled ?

Philosophies

• Understand• Attitude• Wow! That’s

easy• Tour Guide• Fish

• Tell me, show me, let me

KISS• Avoid Jargon• Simplify• Variants• Role based menus• Defaults

• GUIXt• Business

ProcessBased Training

Resources• Instructor• Coaching• Seminars • Webinars• OnLine HELP• Documents• “Videos”

(Accelerators)• SAP Community

Monitor• Role Based Needs

(LMS)• Quizzes• Compliance• Registration

• Doc access• Subscriptions• Error Tracking• Servers• Training ROI


Opinions;

• SAP is Amazing!• People Require Training and Motivation• SAP is Customizable to quite an extent!• SAP has lots of help available!

• There are many resources, tools and people available to help!


Questions ?

How to contact me…

Greg [email protected]://cvgo.com/

mailto:[email protected]

http://cvgo.com/


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