Plumbing Service Roundtable June 27, 2019 l Loews Chicago O’Hare

Plumbing Service Roundtable

Thursday, June 27, 2018 l Loew’s Chicago O’Hare 10:00 AM Introductions — Where and What Markets your Company Serves. Scott Wallenstein, Neptune Plumbing

10:30 AM Recruitment and Training of Service Plumbers Plumbing service is a dirty job and it can be difficult to find manpower willing and able to work for you. This session will discuss how to find capable employees to supplement those recruited through the JATC. Tom Axtell, Lexington Plumbing

11:00 AM Key Performance Metrics This session will discuss ways to measure your company’s performance using common industry methods like utilization rate and financials. Roundtables will benchmark and discuss ways to measure and improve. Michael Wallenstein, Neptune Plumbing

11:30 AM Sales and Marketing In order to generate new business, sales and marketing strategies are required. This includes lead generation, advertising and website development. This session will discuss those methods as well as how to manage sales personnel. John Geiling, JPG Plumbing

12:00 PM Lunch

1:00 PM Employee Retention & Compensation Strategies Finding good manpower is difficult, but it seems like keeping good manpower is harder. This session will discuss tips in motivating and retaining your best employees and what motivates them to stay. Ed Gormley, Gormley Plumbing & Heating

1:30 PM Using Technology to Support Service Delivery Technology is evolving and new solutions are available that can help drive business or improve your offerings. Tools like connected devices, low cost scanners, alternative delivery methods will be shared. Sean McGuire, MCAA

2:00 PM Service Software Options A successful service operation runs on the back of the right service software. This roundtable will discuss the positives and negatives of many of the options available and how contractors are using them more effectively. Rick Moreno, Astro Mechanical

3:00 PM Dispatching, Scheduling and Expediting Manpower Reducing the amount of time on the road not only improves your profits, but it keeps your manpower happier. This session will discuss different ideas on getting people where they need to be in a timely manner and avoiding wasted downtime.

3:30 PM Getting Started in Plumbing Service The final session of the day will be a discussion of actions to take to begin a

plumbing service operation and what pitfalls to avoid in the process.

Optional Dinner & Networking Event – Sponsored by Zurn & Bradford White Wednesday, June 26 (Night Before the Meeting)

If you are arriving the night before, Zurn and Bradford White are hosting an optional dinner and networking event. Please RSVP by selecting the optional box on the registration form. Transportation to the event will depart from the hotel at 6:30 PM.

2019 PCA Plumbing Service Roundtable Loews Chicago O’Hare Airport

Chicago, IL June 27, 2019

Attendee Information (Please use one form per primary attendee from each company)

Name Badge Name

Company Name Title or Job Function *

Street Address

City State Zip

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Registration Fee Price

Attendee Registration $295

Hotel Registration

Room Type Rate King 2 Beds

Standard Room $ 209.00

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Rooms at the Group Rate Are Limited And Subject To Availability Reservations are made on a first come, first serve, space available basis. Every effort will be made to confirm bedding type, although, bedding guarantees are not confirmed. Hotel room rates are for Single and Double occupancy. Hotel room rates are subject to applicable local and state taxes; currently 14%. Taxes are subject to change without notice. Check in time is 4:00 PM and check out time is 12:00 PM. Cancellations within 72 hours of arrival will result in forfeiture of deposit.

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MCAA Cancellation & Refund Policy

If it becomes necessary to cancel your participation in the conference, please send written notification to MCAA as soon as possible. Please note the following refund information:

Substitutions are always accepted.

You will receive a full registration refund if you cancel by June 5, 2019.