Cloud computing can deliver a wide variety of services to your business. In addition to software applications such as email, word processing, and calendaring, cloud-based services can replace network infrastructure (servers, routers, storage) and provide application development solutions. Cloud computing also eliminates the provisioning and management tools necessary to deploy and operate these services.

PLM and Cloud Computing

Business white paper

cloud technologies for PLM

Table of contentsPLM and Cloud Computing

Weighing the risks and rewards.................................3 What is Cloud Computing? .......................................3Cloud Services ........................................................4Cloud Infrastructure ..................................................4 Cloud Characteristics ...............................................5 PLM and the Cloud ..................................................6 PLM and Cloud Concerns .........................................7 How HP Can Help ...................................................9Conclusion ........................................................... 12

Weighing the risks and rewardsMany of us use cloud computing for personal and professional purposes every day. Social networking, media storage and sharing, and collaboration tools are hosted in the cloud on servers connected to the Internet.

Enterprise and business applications are also moving to the cloud, becoming a source of highly scalable, global-class services that can be easily accessed over the Internet on an as-needed basis. Cloud computing introduces fundamental dynamics that together enable new kinds of services, new kinds of connections, and new kinds of business value.

But how does cloud computing work as a solution in Product Lifecycle Management (PLM)? PLM application vendors have already announced or released cloud-based services. The promise of a highly scalable, pay-per-use PLM model and its affects on a companys bottom line is intriguing. And the need for collaboration and communication in PLM-related business processes and with partners appears to fit the cloud paradigm. But the question remains: Is PLM ready for the cloud, and is the cloud ready for PLM?

To answer this question, we first take a look at cloud computing concepts. We then address the role of PLM in the business and how it can fit within a cloud-computing model.

What is Cloud Computing?One way to examine cloud-computing applications is by comparing them to the traditional software model. Traditional software applications are installed and operated on your computers hard drive or your organizations servers. Cloud-based software and services exist on third-party host systems and are generally delivered and operated over the Internet with standard technologies such as a Web browser.

With the traditional model, you purchase software or services at a one-time, relatively high cost. You may also purchase new versions as vendors release upgrades of their products. With cloud computing, you normally pay for software and services on an as-you-go or transactional basis based on usage.

Maintenance and support of traditional software and services are your responsibility, whether you do it yourself, rely on in-house IT staff, or employ application management services. By contrast, cloud-based software and services are hosted, managed, and backed by third-party service providers. The applications are generally easy to set up and administer, requiring little or no IT expertise.

Finally, traditional software and services are closed systems limited to use by your organization. Cloud-based software and services offer standard applications that are available to other businesses and organizationseven globally. While cloud-based applications are accessible to others, your data, information, and files are protected. (Many cloud-based applications allow you to collaborate and share information with others, if you choose to do so.)

In addition to software applications, cloud-based services can replace infrastructure components (servers, routers, storage) and provide application development solutions. We discuss the different types of cloud services next.

Product Lifecycle Management (PLM)PLM is the management of product data over the entire life of a product. It can include the first creative ideas written on the back of a napkin, the multiple bill of materials (BOMs) used for design, and the manufacturing, shipment, retirement, and disposal of products. PLM services, supported by multiple layers of hardware and software, provide managed data to clients as required and on demand.

Key Points

PLM creates a continual need for speed and performance improvements, and cloud computing can bring an entirely new value to businesses.

With the critical nature of PLM processes to business, decisions related to PLM data and supporting infrastructure must be based on a clear understanding of business requirements, ROI, and the criticality of business processes and data.

Cloud computing for PLM has the potential to provide rewards and a competitive advantage.

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Cloud ServicesAs shown in Figure 1, the types of cloud services can include everything-as-a-service (EaaS), software-as-a-service (SaaS), platform-as-a-service (PaaS), and infrastructure-as-a-service (IaaS). The broad category, EaaS, describes the transformation of IT from a physical, well-established environment to incorporate a wide range of cloud servicesfrom computing power to business processes to personal interactionsdelivered as needed. A good analogy is electricity. Although we all use it, we usually do not know the source.

The cloud delivers application functionality through software-as-a-service (SaaS). Many businesses are already using SaaS for email, online collaboration, and communications capabilities such as chat and Web conferencing. Cloud-based enterprise and business applications include SalesForce for CRM (Customer Relationship Management) and Workday for ERP (Enterprise Resource Planning) functions including payroll, financial management, human capital management, and resource management services.

Platform-as-a-service (PaaS) is a rich environment in which developers can create, test, and run Web applications. It can reduce or eliminate the need to purchase, install, and maintain development environments. Google App Engine and Microsoft Azure are examples of PaaS environments.

Infrastructure-as-a-service (IaaS) is supplemental infrastructure capacity, such as data storage or processing power, all on-demand via the Internet. Businesses can tap into computing power when required and downsize as needed. An example of IaaS is the Amazon Elastic Compute Cloud.

Cloud InfrastructureAlthough most of us think of cloud computing in terms of hosted services available over the Internet, cloud services can be hosted by your business. In addition to hosting services on site or off site, cloud infrastructure can be dedicated for use by only your company, shared within a community, or available publicly.

The cloud is not so much a low-cost alternative delivery model for existing enterprise applications and services, as much as it is a new kind of technology and delivery model that is additivebringing new value to the enterprise, solving problems otherwise out of reach through traditional technologies and IT delivery models. Types of cloud infrastructure and deployments are shown in Figure 2 and include:Private cloud. The cloud infrastructure is operated

solely for an organization. It may be managed by the organization or a third party and may exist on premise or off premise, delivering IT-enabled services to internal users through Internet technologies.

Community cloud. The cloud infrastructure is shared by several organizations and supports a specific community that has shared workflows, such as design and supply chain. It may be managed by the organizations in the community or a third party and may exist on premise or off premise.

Public cloud. The cloud infrastructure is made available to the general public or a large industry group and is owned by an organization selling cloud services.

Hybrid cloud. The cloud infrastructure is a composition of two or more clouds (private, community, or public) and traditional IT delivery services that remain unique entities but are bound together by standardized or proprietary technology. An example is keeping data locally but off-loading related computations to a public-cloud resource.

Figure 1: Cloud service categories

Cloud Service Categories

Many different types of services exist in the cloud. To help define their purpose and function, the industry categorizes the services:

EaaS (everything-as-a-service). Cloud services can become the platform that transforms IT from a physical, well-established environment into servicesfrom computing power to business processes to personal interactionsdelivered wherever, whenever, and however they are needed.

SaaS (software-as-a-service). Hosted software applications in the cloud generally run from a Web browser. Most are easy to implement and add to existing business and IT operations.

PaaS (platform-as-a-service). Platform services include cloud-based application programming, development, and testing environments, which may also require integration with a businesss existing network infrastructure and IT processes.

IaaS (infrastructure-as-a-service). Infrastructure cloud solutions deliver additional resources such as virtual machines, compute power, and storage on an as needed basis.

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Table 1: Hybrid cloud and service delivery model

Figure 2: Cloud deployment models

Because the cloud is not suited to run all functionalities required by the business, it fits in a larger environment that integrates the best of multiple worlds. IT and business can leverage the cloud when needed, and is best described by the hybrid cloud environment.

In the hybrid cloud, IT services are provided by your own data center, outsourced, or hosted environments and the cloud. Table 1 illustrates this combination of traditional and cloud-based resources, located on and off premises.

The ultimate objective is for IT to provide the required services allowing your business to achieve outcomes at the lowest possible cost, by sourcing from the most appropriate provider. Outsourced or cloud services should be considered alongside simplifying and reducing the cost of IT infrastructure and application landscape.

Cloud CharacteristicsCloud computing represents an entirely new value to your business. It lets your organization access highly scalable and flexible services using Internet technologies and a usage-based business model. Public cloud applications also eliminate the need to install and run applications in your own data center. This alleviates the burden of software acquisition, maintenance, ownership, and support.

In contrast to traditional software, hardware, and development environments, characteristics of cloud computing include:On-demand self-service. You can unilaterally

provision computing capabilities, such as server time and network storage, as needed and automatically.

Ubiquitous network access. Capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms, including mobile phones, notebook PCs, and desktop PCs.

Resource pooling. Computing resources are pooled using a homogenous infrastructure to serve all consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to demand. Resources include storage, processing, memory, network bandwidth, and virtual machines.

Rapid elasticity. Capabilities can be rapidly and elastically provisioned, and in some cases automatically, to quickly scale up and scale down as needed.

Measured service. Cloud systems automatically control and optimize resource use by leveraging a metering capability appropriate for the type of service. Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and consumer of the service.

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Cloud Resources Traditional Shared Resources Traditional Dedicated Resources

Private business services

Custom Web-based PLM applications running in an onsite data center

Resources shared across workloads

Traditional PLM applications storing data on virtual servers

Resources dedicated to each workload

Traditional PLM applications storing data on dedicated servers

On premises

Business-owned data center

Public business services

SaaS PLM applications for BOM, change management, or collaboration

Service provider shares resources across workloads or multiple customers

Shared resources for hosted applications

Resources dedicated to each workload, such as managed or hosted multi-client data centers

Dedicated resources for hosted PLM applications

Off premises

Service providers data center

Enterprise owned or leased

Shared infrastructure for specific community

Sold to the public, mega-scale infrastructure

Composition of two or more clouds

Private Cloud

Community Cloud

Public Cloud

Hybrid Cloud

PLM and the CloudWith an understanding of cloud services, infrastructure, and characteristics, we can examine how cloud computing relates to PLM solutions. We start by reviewing the role of PLM in business today, and then discuss common concerns and the potential rewards of cloud-computing technologies for PLM.

The Role of PLM in BusinessThe promise of PLM for businesses is realized through lower product development costs, faster and more efficient access to data, and shorter time to market, resulting in increased competitiveness. There is the continual need for speed and performance improvements. Data must be readily available wherever and whenever it is needed. PLM systems must be scalable, resilient, and highly available.

PLM systems are typically organically grown, meaning that they often start small as pilot projects. These small systems support a limited number of engineers or clients, and in the beginning, have relatively modest hardware requirements. However, the systems grow over time. Data management and storage requirements grow. More value is placed on the data, and it becomes more valuable than the hardware and systems that store and manage it. PLM data must be protected not just from hardware failure but also from theft. Security is a fundamental requirement.

Companies use workflows to replace manual and slow business processes, thereby tightly integrating the PLM systems into the business, making it indispensable. The results are streamlined, more efficient, less redundant business processes, shorter time to market, increased competitiveness, and faster responses to customer demands for new products and features. The PLM data and the business processes become the foundation of the competitive industry.

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PerformanceFilecachingtoimproveperformance

Dynamicscalabilitytosupportproductlaunches,rapidproductproblemresolution,andotherdemandspikes

Businessapplicationmetrics

Synthetictransactionstoruninproductiontestscenariostoassistwithproblemidentification,resolution,andservice-levelagreement(SLA) compliance

IntegrationIntegrationwithrole/identitymanagementsystemsforrole-basedworkinstructions

Integrationwithchangecontrolandassetmanagementprocesses

Integrationwithenterpriseand/orsocialcollaborationplatforms

Tightintegrationwithtier1,tier2,andtier3supportcapabilitiesthatlinktothedifferentbusinesscommunitiesbothinsideandoutsidethecompany

SecuritySystemstosupportcoarse-,medium-,andfine-grainresolutionsecurityfunctions

WorkstationdownloadsfordifferentclassesofclientswithinPLMworkprocesses,forexample,designreviewsandmaterialprocurement

Dataarchivingviaproductstructureasopposedtotime-basedfilestructures

UsabilityEnd-userutilitiestoremovebrokenlinks,assessbaddata,orremovebaddata

Supportforutilitiestocomparebefore/aftermigrations,allocatemorespacetofilevolumes,andrerundatabasetransactions

In-processaswellasout-of-processcollaborationandothertypesofcollaborationtoaccommodatebusinessactivities

Enterprise PLM System Requirements Whether your business is running PLM applications in the cloud or in your data center, you need PLM systems that include the following key capabilities:

Businesses using PLM technologies can leverage cloud solutions to share and create designs and data, rollout collaboration tools, tap into extra compute power when peak workloads exceed capacity, or take advantage of the latest disaster recovery services. All of these services can be used without capital investment or long-term contracts.

PLM and Cloud ConcernsPLM tools and workflows are more complex than standard office applications. With the critical nature of PLM processes to business, migrating to a cloud solution requires careful consideration. Any decision related to PLM data and supporting infrastructure must be based on a clear understanding of business requirements, ROI, and the criticality of business processes and data.

Table 2 identifies common concerns for PLM in the cloud and possible solutions.

Potential Rewards of Public Clouds for PLM Despite the concerns, cloud computing for PLM has the potential to provide rewards and a competitive advantage. A number of SaaS PLM solutions exist today, offering CAD and other PLM components as cloud-based applications on the Web. A Web browser might be all you and your colleagues need to view, collaborate, and share design data, drawings, and product information with one another.

IaaS and PaaS cloud solutions can also benefit PLM processes. The computing power, storage needs, and supporting infrastructure required for PLM can change over time. Offloading infrastructure to a hosted service or tapping into extra computing power as needed can be more cost effective and faster than relying on in-house services. Hosted PaaS services can help IT staff become more productive by providing ready-made Web application development environments for PLM and other business processes.

Potential benefits of public cloud services for PLM include:Cost savings. Pay-per-use or subscriptions generally

cost less than purchasing software licenses. Public cloud solutions also require fewer IT staff and less hardware.

Self-service. Provisioning cloud applications is generally as easy as subscribing to the service, making them easy to deploy.

Ease of adoption. For companies wanting PLM technology without the staff or budget to support in-house solutions, cloud solutions can lower barriers to PLM technology adoption.

Enhanced collaboration. Cloud computing offers the potential to share drawings and view files with a browser and Internet connection, regardless of operating systems, installed applications, or other variables.

Anywhere, anytime access. Multi-location and even global businesses run the same applications, not different versions. You can access them from a single, Web-based location using a variety of devices including smartphones, PCs, netbooks, and mobile devices.

Less supporting infrastructure. Networking, databases, and supporting software may no longer be required because the infrastructure is handled in the cloud.

Professional datacenters. Service providers hosting cloud solutions supply redundancy, disaster recovery, security, and backup services, often at a higher level than in-house solutions.

More focus on the business. Dedicating fewer resources and less time to PLM technology solutions gives the business more time to focus on designing and developing products.

Flexible/elastic services. Cloud-computing lets you expand or contract computing resources as needed, paying only for what you use.

Potential Rewards of Private Clouds for PLMAn internal private cloud is owned by the company and operates behind the company firewall. The goal is to create dynamically available resources based on a highly virtualized, tightly integrated, converged infrastructure.

For PLM applications, an internal cloud offers your business more control over security and compliance policies. Table 3 compares characteristics of private and public clouds.

To support private clouds, PLM applications must be ready to run on operating systems that are scalable, and they must be tested and certified to operate on virtual machines. Data centers can be upgraded, consolidated, and implemented with technologies to provide a centralized service and a pay-per-use model to other business units within the corporate domain.

Even though private cloud services are highly leveraged and based on easy access per user, businesses must assess capacity requirements and performance characteristics. Issues of security and

privacy and the assurance that corporate intellectual capital will not be compromised also require careful guidance and evaluation. Depending on the internal structure and the intent of the private cloud, you may need to properly aggregate services and bill them to divisions or departments. You also need to define controls and governance, along with approval processes with workflow to initiate support policies.

Table 2: Addressing cloud concerns for PLM

Concern Description Potential Solution

Performance Many PLM system components, such as CAD and simulation tools, require robust resources. The network and Internet technologies used to access the cloud should meet or exceed traditional PLM application performance levels.

Cloud applications can use the computing power of a massive hosted infrastructure to perform application tasks simultaneously and more efficiently. Identify potential network bottlenecks caused by the amount of data moving into the cloud, and select applications that have the architecture and data transfer characteristics to work in a cloud environment.

Data protection and availability Your critical product data must be protected from unauthorized users and available when you need it. You cannot afford to take any risks that may make your PLM system go off-line or be unusable for a period of time.

Service providers should have the resources to supply redundancy and backup services for their data centers, along with the expertise and dedicated staff to manage them. Determine how an outage would affect the providers services and your business.

Governance and compliance The cloud service providers policies and processes must meet your regulatory obligations and quality standards.

Conduct security assessments to determine whether your application or data is ready for the cloud. The best service providers will determine which compliance regulations youre subject to and help you meet them.

Identity management and access control

Your own data authorization policies may be exceptionally strict. But your service providers policies may be beyond your control.

Service providers and standards organizations, such as the Computing Software Alliance, have developed best practices for cloud security, identity management, and access control.

Integration PLM applications need to interoperate with other business applications to accommodate workflows and business requirements.

Cloud services are designed to be open and flexible. Hosted applications should include customization capabilities so they can combine with other business services and applications.

Table 3: Comparing an internal private cloud and public clouds

Characteristic Private Cloud Public Cloud

Highly scalable Yes Yes

Fast service rollout Yes Yes

Security Behind company firewall Must rely on vendor security

Architecture Single tenant Multi-tenant

Capital expense Yes; company must buy hardware No; vendor owns hardware

Operating expense Infrastructure operating costs Pay-per-use billing

EaaS: The future of cloud computing

With everything-as-a-service (EaaS), a wide range of cloud servicesfrom business to entertainment to communitywill be personalized and context aware to create richer experiences. This is a fundamental transformation in a world where everything becomes digital, mobile, networked, virtual, and personal. HP is investing today to help lead this industry shift.

Through the cloud, we can foster the information economy, address issues like the information explosion, globalization, and environmental sustainability, and drive growth deep into the 21st century.

Shane Robison, Executive Vice President & Chief Strategy and Technology Officer, HP

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HP Point of View: Cloud Computing in Manufacturing

Large companies will not move everything to the cloud but rather use the cloud as an extension to their current IT environments, enabling a more efficient use of their data centers. Key areas of interest for the cloud in manufacturing are ecosystem backbones, cross-enterprisecollaboration,MES/ERPintegration,andhigh-performancecomputing.

Christian Verstraete, CTO, HP Manufacturing and Distributions Industries Worldwide

Cloud Computing in Manufacturing, June 2009

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How HP Can HelpUnlocking the benefits of the cloud while mitigating potential risks is a daunting challenge. As you consider the opportunities and issues presented by the cloud, you can look to HP for assistance. With our combination of deep expertise in PLM solutions and cloud-computing experience, HP is uniquely positioned to help you evaluate whether cloud solutions are right for your organization. We can also help identify the types of cloud services and infrastructure that fit your product development and PLM practices.

PLM Technology ExpertiseHP has years of experience working with PLM solutions and technology. We partner with a variety of PLM vendors and understand the needs of the product development process and lifecycle. No one is better equipped to help your company evaluate PLM technology and processes than HP.

HP can help you streamline product development, improve product lifecycle management systems and processes, and enable your virtual engineering teams to collaborate in real time. By offering a full range of product lifecycle management capabilitiesfrom consulting to business process improvements to managing complex IT engineering applicationswe can help cover your product development needs from end to end.

Not only will we help you develop a strong plan but well implement and modernize your applications, integrate your systems, and fine-tune your product development environment. With HPs proven solutions, program management expertise, skilled resources, and manufacturing experience, we can equip you to capture market opportunities and achieve measurable results.

Broad Cloud Computing ExperienceHP has been involved with the cloud even before it was formally defined throughout the industry. Weve developed deep shared services and service management expertise, and we understand the service-centric model at every phasestrategy, design, transition, and operations.

Rather than focus on pieces of cloud computing, we provide a comprehensive framework for you to work toward a cloud future that addresses people, process, and technology. And through HP Converged Infrastructure architecture and technologies, we enable tight integration and synergy among previously siloed servers, storage, networks, and management softwaremaking the cloud infrastructure real.

Cloud Management and Infrastructure ServicesWhether you are considering in-house service modernization, conventional outsourced services, or a cloud-based service model, our professionals can help. We can design a strategy that helps clarify your goals, determines the businesss needs, and identifies and implements the most effective service delivery model to meet your needs.

HP understands the entire cloud picturefrom the back-end infrastructure that enables cloud-based services, to the enabling technologies that allow technology organizations to build, manage, and deliver quality services.

HP Cloud AssureHP Cloud Assure is a SaaS offering from HP that helps your organization take advantage of the speed, flexibility, scalability, and cost effectiveness of cloud services. This solution leverages nine years of SaaS expertise and advanced service-level performance. It delivers four of the attributes analysts believe are key to reliable cloud computingsecurity, performance, availability, and cost control.

Our team of experts provides you with ongoing visibility into the availability of your cloud services. They help diagnose and report on potential performance and security issues before they can impact your business. Whether you utilize cloud services for infrastructure (IaaS), platforms (PaaS) or software (SaaS), this solution helps you validate and assess:Security by scanning networks, operating systems

and Web applications and performing automated penetration testing

Performance by testing for bandwidth, connectivity, scalability and the quality end-user experience

Availability by testing and monitoring web-based application business processes and identifying and analyzing performance issues and trends

Cost optimization by allowing you to right size your footprint by providing resource, code, and end-user performance metrics

HP Cloud Workshop We believe that most enterprises are likely to have a hybrid sourcing model in the long term and that the mix across internal, private, and public sourcing will evolve over time. That is why we start with a strategic workshop covering all of the different options.

Through the workshop, we help you gain clarity on cloud concepts, identify the cloud initiatives that can work for your business, discuss how a converged infrastructure can lay the foundation for the cloud, and subsequently draw actionable next steps.

The one-day workshop provides:Education on the cloud and multi-sourcing service

delivery strategies Explanations of the possibilities, risks and business

implications of the cloud Recommendations for using the cloud

HP Cloud Roadmap Service HP Cloud Roadmap Service helps you lay out your next steps, so that you can realize the benefits, scope, scale, and all critical success factors of the cloud:Identify opportunities where your business and IT

can benefit from the cloud Identify the most appropriate cloud delivery and

deployment models Recommend the ideal service strategy,

governance, and program model for incorporating cloud capabilities

Provide a practical, step-by-step roadmap for cloud adoption

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As a member of the Cloud Security Alliance (CSA) and part of HPs

ongoing cloud research, HP sponsored a research report to identify the most urgent

vulnerabilities that threaten to hinder cloud computing and expose private data to malicious hackers. A cross-section of industry

experts designed and executed the research. The report describes situational awareness of

the threats, the cloud security deadly sins, and high-level strategies to prevent them. For more

information, see: www.cloudsecurityalliance.org/pr20100301a.html

HP Cloud Design Service The most critical limitation to the business value potential of the cloud is poor infrastructure designone that does not reflect strategic intent. HP Cloud Design Service takes a structured, proven approach to designing and deploying scalable, cloud-based infrastructures that smoothly evolve from your virtualization, automation, and data center designs. In addition, by using HP Reference Model for Cloud, our design principles enable your cloud infrastructure to support a hybrid sourcing model that includes private and public cloud options.

HP Cloud Security SolutionsThe dynamic nature of cloud services creates new possibilities for a broad range of users. But at the same time, it can lead to potential security, compliance, and data protection issues. By being aware of the latest cloud security threats and ways to address them, you can implement a security strategy that covers assessment, monitoring, and management.

With HP Cloud Security Analysis Service, you can review the security of the infrastructure, platforms, and applications that make up your cloud environment. And you can address your security gaps and meet your business needs with flexibility, using HP Secure Advantage. The solution offers a unified, integrated portfolio designed to help you manage risk, protect critical infrastructure, and enable the continuity of operations within your cloud environment.

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ConclusionFor most businesses, the goals of PLM systems and processes include incurring lower product development costs, creating faster and more efficient access to data, and getting products to market in less time. Businesses using PLM technologies can leverage cloud solutions to share and create designs and data, rollout collaboration tools, tap into extra compute power when peak workloads exceed capacity, or take advantage of the latest disaster recovery services.

Although cloud computing can address opportunities and problems that traditional IT models cant, it is only effective for PLM if it helps meet your business goals. The potential benefits and cloud types should be carefully evaluated within the context of your PLM business processes, partners, IT resources, performance requirements, security needs, enterprise application interoperability, and infrastructure.

As your business considers the opportunities and issues presented by the cloud, you can look to HP for assistance. With our combination of deep expertise in PLM solutions and cloud-computing experience, HP is uniquely positioned to help you evaluate whether cloud solutions are right for your organization.

To learn more, visit HP CloudStart solution: www.hp.com/services/cloud

HP BladeSystem Matrix: www.hp.com/go/matrix

HP Cloud Service Automation for Matrix: www.hp.com/go/csa4matrix

HP general cloud page: www.hp.com/go/cloud

HP Cloud Services:www.hp.com/go/cloudconsulting

2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA3-1522ENW, Created September 2010