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Playing Well Together in the Sandbox: Collaborating to Build A Responsive Crisis System
in Arizona
PRESENTERS
Suzanne Rabideau, MA, LPC, MBACEO, Crisis Response Network, Inc. and Crisis Response Network of Southern Arizona, Inc.
Kate Lawson, MPACriminal Justice Manager, Community Partnership of Arizona (CPSA)
Larry Villano Senior Vice President, Terros
Joseph MucenskiVice President, Board of Directors, CIT International, Advocate and CRNSA Governance Council
Sergeant Jim Kirk, CTR, CTSSBehavioral Sciences Unit, CIT Coordinator Tucson Police Department and CRNSA Governance Council
Officer Nick MargiottaCIT Coordinator, Phoenix Police Department
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IN THIS PRESENTATION…
Overview of Arizona
Elements of an Effective Crisis System• Crisis Service Continuum• Collaboration with System Partners• Crisis Response Culture
Hearing from System Partners Regarding
Effective Crisis Response to Law Enforcement
Thoughts About the Future
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ARIZONA
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ARIZONA DEMOGRAPHICS
Serving All Individuals Maricopa County 4 million people
Pinal County 400,000 people
Pima County 1 million people
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AN EFFECTIVE SYSTEM
Comprehensive Crisis Services
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AN EFFECTIVE CRISIS SYSTEM
• Continuum of Crisis Services
• Collaboration with System Partners
• Culture of Responsiveness
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CRISIS SERVICES CONTINUUM
• 24-hour Crisis Lines
• Community Mobile Team Response
• Crisis Transportation
• Response to Emergency Rooms
• Response to Special Populations
• Walk-In Crisis Services
• Crisis Stabilization
• Peer Support Line
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COLLABORATION BETWEEN THE CRISIS LINE AND MOBILE TEAMS – HOW IT WORKS IN MARICOPA COUNTY
Video
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URGENT PSYCHIATRIC CENTERHOW IT HELPS INDIVIDUALS, FAMILIES AND SYSTEM PARTNERSVideo
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CRISIS RESPONSE CULTURE
• Responsiveness to System Partner Needs
• Exchange of Information
• Research to Drive Practice
• Data Driven Decisions
• Peers and Family Involvement
• Accountable Care with Larger Healthcare and Social Systems
• Responsiveness to Payers
• Decision Support Tools
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COLLABORATION WITHSYSYTEM PARTNERS
• Community-based Service Providers
• Healthcare Providers
• Hospital Emergency Rooms
• Child-serving Agencies
• Schools
• Law Enforcement
• Courts
• Social Services
• Fire Departments12
LESSONS LEARNED FROM COLLABORATION
• We have learned the best responses to law enforcement are…“Yes”
“No Problem”
“We can do that”
“How High”
“How Fast”
“Yes”
“Yes”
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HOW WE MAKE THE COLLABORATION WORK
It takes Organization and Network wide initiative
Teach the CEO “Cop Culture”
Skill Development for Front Line staff
“Cop 101”training
“Scared Straight” approach
Accountability
CIT Partnership and training of Crisis Providers
Data Driven Information
Routine Meetings with Law Enforcement
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INTENTIONAL SYSTEM DESIGN FOR LAW ENFORCMENT
From the initial design, Community Partnership of Arizona developed the Pima County system with law enforcement in mind…..
Sally Port
Ease of access
Responsive Culture
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LAW ENFORCEMENT PERSPECTIVE ON AN EFFECTIVE CRISIS SYSTEMCritical Elements Service & Accessibility – Based on
“Customer Service” as defined by the needs of
the Police Officers
No Wrong Door Philosophy – Continuum of
options including access to mobile teams and
facility based services
Expedient – Quick Turn Around at the Crisis Response
Center and with Mobile Teams
Reduction of “Out of service” time – Police Officers spend less time on
crisis related calls Early inventions – Key to healthy communities, reducing suicide, reducing use jail,
ER, and crime
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LAW ENFORCEMENT PERSPECTIVE ON AN EFFECTIVE CRISIS SYSTEM
• CIT Training for Crisis Providers • “Cop Culture 101” Training • 911 initiative in Tucson • Improved communication and customer services has led to improved access and utilization by law enforcement
Countless reductions in incarceration Linkages to critical long-term treatment
opportunities Criminal justice cost savings
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WHAT DO YOU WANT TO ACCOMPLISH IN YOUR COMMUNITY
Who will champion the relationship between system partners?
Who can represent all first responders?
Who is the Advocate, Spokesperson, and “Superhero” for crisis
response?
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Video
CRISIS RESPONSE CENTER COMMUNITY IMPACT
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Questions?
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• Suzanne Rabideau– [email protected]
• Kate Lawson– [email protected]
• Larry Villano– [email protected]
• Joseph P. Mucenski– [email protected]
• Sergeant Jim Kirk– [email protected]
• Officer Nick Margiotta– [email protected]
CONTACTS
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THANK YOU!
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www.cpsaarizona.org
www.crisisnetwork.org
www.terros.org
