PLATFORMYOU CAN DEPEND ONadrepo.singlehop.com/DESIGN/video2.pdf3 US-based Facilities in Chicago, Illinois & phoenix, Arizona N+2 Military-Class redundant Systems, ranked Tier-3 pCI,

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THE PLATFORM YOU CAN DEPEND ON

Mark D. GierkeStrategic Channel Manager

[email protected]

1-866-349-0604

Ted TavridesChannel Sales Director

[email protected]

1-866-349-0604

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About SingleHop

215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604

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WHO We Are

Founded in 2006 by industry veterans

Headquartered in Chicago, Illinois

Over 100 employees across all locations

Completed $27.5M investment round lead by Battery Ventures in early 2012

Three time Inc. 500|5000 Award Winner award winner, including #25 Fastest Growing Company in US

#1 Fastest Growing IaaS provider

Over 10,000 servers in production

3 U.S. Data Centers (eMeA & Asia coming online early 2013)

Wide range of technical certifications at all levels of staff

100% public network uptime for last 2 years running

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SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing.


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THOUSANDS OF OrGANIzATIONS DepeND ON SINGLeHOp eVeryDAy!

USATODAY

We provide automated IT infrastructure to over 4,000 businesses around the world. Our customers represent every major vertical. They range from SMB to Fortune 500 to government agencies and educational institutions.


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AWArDS AND reCOGNITION

Most popular Dedicated Server provider by Serchen reviews • August 2008, September 2008, August 2011,

September 2011, October 2011, December 2011,

January 2012, February 2012, March 2012, April 2012,

July 2012, August 2012, October 2012, November 2012

and December 2012

Best Dedicated Hosting provider via WHTop reviews

Most reliable Hosting provider by Netcraft

editor’s Choice Award - FindMyHost.com

editor’s Choice Award - Web Host Magazine & Buyer’s Guide

CNet Certified provider

BBB Online reliability program

Top 10 Managed Hosting provider

3 Time Inc. 500|5000 List Award Winner

#1 Fastest Growing Infrastructure provider in US - Inc. Magazine


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CerTIFICATIONS

3 SAS 70 Type 1 & 2 Facilities

3 SSAe 16 Facilities

3 US/eU Safe Harbor Self Certified

3 BBB Membership Active

3 Microsoft Certified partner Gold

3 pCI Compliant

3 cpanel NOC partner

3 parallels Certified partner

3 VMware Service partnership

Company Certifications

3 Cisco Certified

Network Associate

3 Cisco Certified

Network professional

3 cpanel Technical Certification

3 cpanel Sales Certification

3 Microsoft Certified

Solutions expert

3 parallels Certified

Automation professional

3 parallels plesk panel

3 VMware Sales professional

3 VMware Technical

Sales professional

3 VMware Certified professional

Staff Certifications


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products & Services


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DATA CeNTer HIGHLIGHTS

3 US-based Facilities in Chicago, Illinois & phoenix, Arizona

N+2 Military-Class redundant Systems, ranked Tier-3

pCI, SSAe-16 & FISMA Certs

each computer room has its dual back-up generators, diverse fiber entrances, and redundant network with redundant providers.

Wide range of security features,including: on-site security, electronic rFID-based access controls, biometric, security cameras, key cards

Staffed 24/7 by SingleHop Staff &engineers (Never Outsourced)

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Chicago-2 Facility Specifications

• 2,600kw of critical load battery

powered

• 240 watt per square foot

• 42” raised floors

• 8x40 Ton Cooling Units

• 16x Back-up Generators

• 16x UpS Systems

• 100% Cisco powered Network

• 7,000+ Servers in production


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Infrastructure (IaaS): Dedicated (physical servers), Virtual Cloud

Dynamic VMnode (KVM)

VMware enterprise private Cloud

VMware Virtual Data Center coming soon

platforms (paaS): OS & DB Choices (Linux, Windows & SQL)

SaaS: Auto Deploy pre-built Hosted

Applications (Microsoft, e-commerce, content management systems, CrM…)

Managed Services: (Administration, OS updates, DDoS, anti-virus, spam filtering, event notification, pro-active monitoring)

High Availability: Load-Balancing, Back-up and BC/DrSolutions

Security: (pCI, SOX, HIpAA, GLBand other compliant solutions)

prODUCTS & SerVICeS

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prODUCTS & SerVICeS

Infrastructure

Software & Apps

Managed Services

Data Centers

Chicago-1 (Chi-1)

Downtown Chicago

Capacity : 2,000+ servers

Chicago-2 (Chi-2)

elk Grove Village, IL


phoenix-1 (phx-1)

phoenix, Az


Backups & Storage

Security(c Network Services

x System Administration

Wide range of Windows

and Linux supported

Dedicated Servers

Cloud Servers

Dynamic Servers/VM Nodes

enterprise private Cloud

Virtual Data Centers

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Microsoft: SQL, exchange, Sharepoint, Lync,

Dynamics, Quickbooks, CrM, erp, SCM

Open Source Hosted

Cloud Apps Catalog

europe/eMeA

Coming Soon

, Monitoring

y Software


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SINGLeHOp pLATFOrM ADVANTAGeS

Industry-leading private & white-label opportunities:

• Completely white-labeled or co-branded

• Give customers control over their own

infrastructure

• easy to integrate with existing systems via

SingleHop ApI

High degree of flexibility:• Custom dedicated servers

• Custom private clouds

• Custom public cloud servers

Competitive pricing

eU Safeharbor

High degree of dependability:• Auto-deployment platform reduces errors &

reduces delivery time

• Self-execution portal enables remote control

from a wide range of devices

• Industry leading deployment times: 42 minute

dedicated servers, 15 minute cloud servers

• 100 % availability SLA with track record to prove

it (2011 & 2012)

• enhanced security & compliance options

• No upfront fees & no equipment to buy

• No setup or installation fees

• 24x7 technical support included (no outsourced

call centers!)

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Quality of Service, SLAs & Support


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STANDArD & eNHANCeD SLA’S

3 Quality Assurance & Dependability

power Uptime 100% 100%

Network Uptime 100% 100%

y Technical excellenceStandard

SLAenhanced

SLA

Server Deployment 3 hours 1 hour

VM Deployment 30 min 30 min

Hardware replacement 90 min 30 min

Migrations quoted quoted

U Service Quality

First response 60 min 10 min

Ticket Update Frequency 2 hours 30 min

escalation to Senior Staff 90 min 0 min

Billing response Times 3 hours 1 hour

Billing Issue resolution 3 hours 1 hour

Sales response Time 3 hours 1 hour

How It Works

We Guarantee Clear Time Frames, Upfront For example: The Bill of Rights Guarantees that it will replace broken hardware in 90 minutes or less.

If We Miss, you Can request Compensation For example: If the SingleHop Network goes down for 30 minutes, you can receive a 5% credit on each impacted device.

It’s Completely Transparent,

We provide The Details

For example: Request a report from us anytime that shows your uptime statistics and hold us to it.

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repOrT CArD


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24/7 SUppOrT INCLUDeD

How We Build Our Support Team

you & your Team your Dedicated Account Team your extended Support Team

g UUUUU UUUUU • Account Manager

• Support Technician

• Billing Specialist

• Business Development

• Account Coordinator

• Network Operations

• System Engineers

• Automation Engineers

• Data Center Operations

• Infrastructure Engineers


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reAL-TIMe SUppOrT TICKeTING SySTeM

• Communicate with SingleHop staff in real time

• Integrated into LeAp platform

• Secure and authenticated access and communication

• Automated ticket routing

• Guaranteed response time and update SLAs

• Familiar e-mail Style Interface


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Thank you!

Mark D. Gierke

Strategic Channel Managero. 312-447-2580 x 410c. [email protected]

Ted Tavrides

Channel Sales Directoro. 312-447-2580 x 407c. [email protected]

Channel.SingleHop.com1-866-349-0604

SingleHop, LLC

215 W. Ohio St., 5th Floor, Chicago, IL 60654

Documents

PLATFORMYOU CAN DEPEND ONadrepo.singlehop.com/DESIGN/video2.pdf3 US-based Facilities in Chicago, Illinois & phoenix, Arizona N+2 Military-Class redundant Systems, ranked Tier-3 pCI,