PLANNING & BUDGETING PACK 2013-14 to 2015-16

Page 1

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BUDGET PACK CONTENTS PAGE

Page

Section 1 – Corporate and Service Plans Corporate and Service Plans Introduction Pg 7-8 Report on Corporate Plan Pg 9 Corporate Plan Pg 11-17 Service Plans: Chief Executive’s Unit – Chief Executive Pg 21-24 Chief Executive’s Unit – Improvement and Strategic HR Pg 25-52 Chief Executive’s Unit – Strategic Finance Pg 53-74 Community Services – Directorate Pg 77-81 Community Services – Adult Care Pg 83-122 Community Services – Children and Families Pg 123-152 Community Services – Community and Culture Pg 153-184 Community Services – Education Pg 185-218 Customer Services – Directorate Pg 221-225 Customer Services – Facility Services Pg 227-270 Customer Services – Governance and Law Pg 271-288 Customer Services – Customer and Support Services Pg 289-334 Development and Infrastructure Services – Directorate Pg 337-350 Development and Infrastructure Services – Economic Development Pg 351-372 Development and Infrastructure Services – Planning and Regulatory

Services Pg 373-398

Development and Infrastructure Services – Roads and Amenity Services

Pg 399-415

Section 2 – Revenue Budget Revenue Budget Introduction Pg 419-420 Revenue Budget Overview Pg 421-440 Report on Non-Pay Inflation Pg 441-448 Report on Cost and Demand Pressures Pg 449-457 Report on Fees and Charges Pg 459-505 Report on Financial Risks Analysis Pg 507-522 Report on Reserves and Balances Pg 523-544

Section 3 – Capital Budget Capital Plan Introduction Pg 547-548 Capital Plan Strategy and Summary Pg 549-552 Capital Funding Available Pg 553-554

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Page

Proposed Capital Plan Pg 556-585 Corporate Asset Management Strategy Pg 587-599 Corporate Asset Management Plan Pg 601-609 Service Asset Management Plans: Community Services Asset Management Plan Pg 611-619 Customer Services Asset Management Plan Pg 621-628 Development and Infrastructure Asset Management Plan Pg 629-641

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SECTION 1

CORPORATE AND SERVICE PLANS

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Page 6

ARGYLL AND BUTE COUNCIL COUNCILSTRATEGIC FINANCE 14 FEBRUARY 2013

INTRODUCTORY REPORT AND RECOMMENDATIONS FOR BUDGET PAPERS ON CORPORATE AND SERVICE PLANS AND BUDGET CONSULTATION

1.

INTRODUCTION

1.1 This report introduces the elements of the budget pack relating to the corporate plan, service plans and budget consultation. This paper sets out the content and purpose of these papers.

1.2 Corporate Plan – Sets out the Council’s vision and values and the corporate objectives, corporate outcomes and actions/commitments to support these.

1.3 Service Plans – There is a separate service plan for each service. The service plans give an overview of each service, show how service and corporate outcomes relate to each other and set out the success measures, targets/timescales, and risks for each service outcome. The service plans also summarise budget against each service outcome and give a summary of the key budgetary issues for each service. The page overleaf explains in more detail each of the pages of the service plan.

2. RECOMMENDATIONS

2.1 To approve the corporate plan subject to any adjustments arising from consideration of the revenue and capital budgets.

2.2 To approve the service plans subject to any adjustments arising from consideration of the revenue and capital budgets.

IMPLICATIONS • Policy – Outlines the proposed corporate objectives and outcomes and also

service outcomes. • Financial – Outlines the proposed revenue budget by service 2013-14 to 2015-16

including cost increases and budget savings. • Personnel – Individual savings options have personnel implications • Equal Opportunities – Services have been required to consider equal

opportunities in relation to any savings proposals. • Legal – None • Risk – Service Plans outline the risk associated with each service outcome. • Customer Service – Services have prepared a customer service improvement

plan as part of the service planning process. For further information please contact Bruce West, Head of Strategic Finance 01546-604220 Bruce West Head of Strategic Finance 15 January 2013

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Service Plan Contents A complete Service Plan pack has the following pages, however, where there are no budgetary cost pressures, demand pressure or savings for a service, the relevant page has been removed. Page Explanation Service Overview This provides an overview of the service and sets the

context within which each service operates, details of key characteristics and significant risks.

Outcomes Each service selects the corporate outcomes which best describe their work, and translates these into relevant service outcomes.

Full Service Summary This details the service outcomes and success measures and links these to the budget for the service. The budget quoted is the net budget before savings.

Inform, Consult and Engage This details the extent of community involvement in relation to each service outcome.

Customer Service Development

Achieving a high standard of customer service is a priority for the Council. Each service will have a customer service health check which will identify scope for improvement in customer service. The service plan will set out how a service is aiming to improve its customer service.

Financial Summary The financial summary is split into three sections: • An analysis by cost type for the service including a

reconciliation of the changes since the previous years budget.

• A summary of the savings for the department. • A summary of the number of posts and how this will

change if all savings are accepted. Base Adjustments This page summarises the adjustments to the previous

year budget (base). This includes the increase in Year 2 Service Review savings, where full year savings were not realised in 2011-12. In addition, there are other adjustments in respect of payroll increments, payroll inflation, increases in superann and movements in the employee numbers.

Non-Payroll Inflation This summarises the costs of non-pay inflation that has been included within the budget along with the relevant inflation percentage. Only unavoidable/inescapable non-pay inflation has been included.

Cost Pressures This details the cost pressures facing a service. Demand Pressures This details the demand pressures facing a service. Savings Options This details the savings options identified as part of the

development of the 2013-14. There is a summary of all options followed by detail on each saving option.

Page 8

ARGYLL AND BUTE COUNCIL COUNCILCHIEF EXECUTIVE 14 FEBRUARY 2013

CORPORATE PLAN

1.

INTRODUCTION

1.1 The Corporate Plan sets out the Council’s vision and values and the corporate objectives, corporate outcomes and actions/commitments to support these.

1.2 The current Corporate Plan covers the period to 31 March 2013 and a draft of a proposed revised Corporate Plan is included in the budget pack.

2. DETAIL

2.1 The Corporate Plan approved as part of the budget in February 2012 was a one year Corporate Plan for 2012-13 only. Following the Council elections in May consideration has been given to the content of the future corporate plan and the Council’s ambition for Argyll and Bute. Officers have worked with senior members of the Administration to bring forward a revised Corporate Plan for consideration. The Corporate Plan sets out what the Council wants to achieve going forward.

2.2 It is proposed to retain the four corporate objectives as they capture at a high level the areas of importance to the future success of Argyll and Bute. The corporate outcomes set down in the corporate plan and the actions/commitments necessary to achieve these have been developed after taking into account the current corporate plan, election commitments of the Administration and key priorities identified by the Administration along with the action required to address these.

2.3 The Corporate Plan now covers the period 2013-2017. Each year a review of the Corporate Plan will be carried out to ensure it remains relevant to the challenges facing the Council and to take account of progress on delivering against the programme of actions/commitments and the overall improvement agenda.

2.4 Members are asked to consider and approve the revised corporate plan. Sally Loudon Chief Executive 15 January 2013

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Page 10

AR

GYL

L A

ND

BU

TE C

OU

NC

ILC

OM

HA

IRLE

EA

RR

A-G

HÀ

IDH

EAL

AG

US

BH

ÒID

Our

vis

ion

–R

ealis

ing

our p

oten

tial t

oget

her

Cor

pora

te P

lan

2013

-17

Plan

naC

orpo

rra

2013

-17

Nìs

inn

le c

hèile

gach

nìa

tha

narc

omas

Our

Cou

ncil

is fo

rwar

d lo

okin

g an

d am

bitio

us, c

ontin

uous

ly im

prov

ing

our r

elat

ions

hip

with

our

pa

rtner

s, c

usto

mer

s an

d em

ploy

ees

to e

nsur

e th

at w

e de

liver

the

right

ser

vice

s, b

y th

e be

st p

eopl

e, in

th

ebe

stw

ayIn

this

time

ofef

ficie

ncy

savi

ngs

we

are

cont

inui

ngto

trans

form

the

Cou

ncil

This

the

best

way

. In

this

tim

e of

effi

cien

cy s

avin

gs w

e ar

e co

ntin

uing

to tr

ansf

orm

the

Cou

ncil.

Thi

s do

cum

ent o

utlin

es o

ur c

orpo

rate

obj

ectiv

es a

nd o

utco

mes

dur

ing

this

tim

e.

Our

val

ues,

sho

wn

belo

w, a

re in

form

ed b

y ou

r par

tner

s, c

usto

mer

s an

d em

ploy

ees.

Our

val

ues

un

derp

in w

hat w

e do

and

how

we

do it

. W

e re

spec

t and

val

ue

ever

yone

We

are

open

, hon

est,

fair

and

incl

usiv

eW

e ta

ke p

ride

in

deliv

erin

g be

st v

alue

se

rvic

es

We

invo

lve

and

liste

n to

our

cus

tom

ers

and

com

mun

ities

p

Hel

ensb

urgh

and

Lo

mon

d re

side

nt:

“As

a yo

ung

pers

on,

I’mno

twor

ried

abou

t

Mid

-Arg

yll,

Kin

tyre

and

Is

land

s re

side

nt:

“For

war

d To

geth

er

even

tsw

ere

ago

od

Oba

n, L

orn

and

the

Isle

s re

side

nt:

“Ove

r the

yea

rs, c

o-or

dina

tion

betw

een

But

e an

d C

owal

resi

dent

: “I h

ave

enjo

yed

the

plan

ning

e

ents

Iatte

nded

IIm

not

wor

ried

abou

t go

ing

out –

safe

ty is

no

t an

issu

e.”

even

ts w

ere

a go

od

oppo

rtuni

ty to

sha

re

view

s an

d vo

ice

conc

erns

.”

ordi

natio

n be

twee

n de

partm

ents

has

im

prov

ed.”

even

ts I

atte

nded

. I

am p

leas

ed to

see

th

at th

e re

sults

refle

ct

wha

t I s

aid.

”

Page 11

The

Cou

ncil

is c

omm

itted

to p

rom

otin

g eq

ualit

y

Our

key

prin

cipl

es a

re th

at:

•no

-one

is d

isad

vant

aged

bec

ause

of t

heir

age,

dis

abili

ty, g

ende

r rea

ssig

nmen

t, m

arria

ge a

nd c

ivil

partn

ersh

ip, p

regn

ancy

and

mat

erni

ty, r

ace,

relig

ion

or b

elie

f, se

x an

d se

xual

orie

ntat

ion

•th

e di

ffere

nces

bet

wee

n pe

ople

are

val

ued

and

good

rela

tions

bet

wee

n gr

oups

are

pro

mot

ed

•pe

ople

are

trea

ted

fairl

y an

d w

ith e

qual

resp

ect

•in

form

ed a

sses

smen

ts a

re m

ade

on th

e im

pact

of p

olic

ies

and

serv

ices

•pe

ople

are

invo

lved

in th

e de

cisi

ons

that

affe

ct th

em a

nd e

ncou

rage

d to

par

ticip

ate

in p

ublic

life

.p

pg

pp

p

We

carr

you

tequ

ality

impa

ctas

sess

men

tsfo

rpol

icy

and

serv

ice

deve

lopm

entt

om

ake

sure

no-o

neis

We

carr

y ou

t equ

ality

impa

ct a

sses

smen

ts fo

r pol

icy

and

serv

ice

deve

lopm

ent t

o m

ake

sure

no-

one

is

adve

rsel

y im

pact

ed.

Page 12

Cor

pora

te o

bjec

tive

1 –

Wor

king

toge

ther

to re

alis

e th

e po

tent

ial o

f our

peo

ple

Why

is th

is im

port

ant?

W

e ne

ed o

ur p

eopl

e to

hav

e th

e rig

ht s

kills

and

atti

tude

s to

sei

ze o

ppor

tuni

ties.

We

need

to e

nsur

e th

at o

ur e

cono

my

is

dive

rse,

dyn

amic

and

hig

hly

adap

tabl

e w

ith th

e ab

ility

to a

ttrac

t peo

ple

of a

ll ag

es to

live

and

wor

k he

re.

Wh

Thi

hiill

Wha

t cor

pora

te o

utco

mes

are

w

e ai

min

g to

ach

ieve

?

•Our

chi

ldre

n ar

e nu

rture

d so

thtt

hhi

thi

To a

chie

ve th

is c

orpo

rate

out

com

e w

e w

ill:

•Mee

t the

com

mitm

ents

in th

e C

hild

ren

and

Youn

g P

eopl

es A

ct fo

r nur

sery

educ

atio

n fo

r eve

ry th

ree-

and

four

yea

r-ol

d, a

nd lo

oked

-afte

r tw

o-ye

ar-o

lds.

Dl

hild

df

ilii

id

tt

dti

dth

at th

ey c

an a

chie

ve th

eir

pote

ntia

l.

•Our

you

ng p

eopl

e ha

ve th

e

skills

,atti

tude

san

dac

hiev

emen

ts

•Dev

elop

chi

ldre

n an

d fa

milie

s se

rvic

es in

ord

er to

sup

port

good

par

entin

g an

d

help

fam

ilies

thro

ugh

diffi

cult

situ

atio

ns.

•Mai

ntai

n cl

ass

size

s in

sch

ools

.

Ei

fhi

hli

hid

li

skills

, atti

tude

s an

d ac

hiev

emen

ts

to s

ucce

ed th

roug

hout

thei

r liv

es.

•We

have

a s

kille

d an

d

com

petit

ive

wor

kfor

ce.

•Ens

ure

ongo

ing

supp

ort f

or h

igh

qual

ity te

achi

ng a

nd le

arni

ng.

•Pro

mot

e sk

ills

for w

ork,

mak

ing

sure

that

eve

ry y

oung

per

son

has

the

oppo

rtuni

ty to

und

erta

ke fu

rther

edu

catio

n or

trai

ning

whe

n th

ey le

ave

scho

ol.

•Our

peo

ple

are

supp

orte

d to

live

mor

e ac

tive,

hea

lthie

r and

inde

pend

ent l

ives

.

•We

wor

kw

ithou

rpar

tner

sto

•Ens

ure

ther

e is

a w

ide

rang

e of

sub

ject

cho

ices

in s

econ

dary

sch

ool,

enco

urag

ing

scho

ols

to s

hare

exp

ertis

e an

d se

ek p

artn

ersh

ips.

•Inc

reas

e su

ppor

t for

leis

ure

and

spor

ts p

rovi

sion

by

enco

urag

ing

soci

al

•We

wor

k w

ith o

ur p

artn

ers

to

tack

le d

iscr

imin

atio

n.

•Vul

nera

ble

adul

ts c

hild

ren

and

fam

ilies

are

prot

ecte

d an

d

ente

rpris

e an

d co

mm

unity

-ow

ned

initi

ativ

es.

•Dev

elop

mor

e on

-line

lear

ning

join

tly w

ith A

rgyl

l Col

lege

, Cly

deba

nk C

olle

ge

and

the

Uni

vers

ity o

f the

Hig

hlan

ds a

nd th

e Is

land

s.

supp

orte

d w

ithin

thei

r

com

mun

ities

.

•App

oint

car

ers’

cha

mpi

ons

to e

nsur

e ca

rers

rece

ive

bette

r sup

port.

•Con

tinue

to d

evel

op th

e pr

ovis

ion

of h

igh

qual

ity s

ocia

l wor

k se

rvic

es.

Page 13

Cor

pora

te o

bjec

tive

2 –

Wor

king

toge

ther

to re

alis

e th

e po

tent

ial o

f our

com

mun

ities

Why

is th

is im

port

ant?

Ther

e ar

e lo

ng d

ista

nces

bet

wee

n th

e pl

aces

whe

re w

e liv

e, w

ork

and

visi

t and

som

e of

our

com

mun

ities

are

ver

y sm

all.

W

e ne

ed to

find

inno

vativ

e w

ays

of d

eliv

erin

g se

rvic

es to

mak

e su

re o

ur c

omm

uniti

es a

re s

trong

, res

ilien

t to

chan

ge, f

air

and

incl

usiv

e.

Wha

t cor

pora

te

outc

omes

are

we

aim

ing

to a

chie

ve?

To a

chie

ve th

is c

orpo

rate

out

com

e w

e w

ill:

•Pro

vide

ass

ista

nce

that

allo

ws

first

tim

e bu

yers

acc

ess

to m

ortg

ages

.•I

ncre

ase

the

num

ber o

f affo

rdab

le h

ouse

s w

ithin

Arg

yll a

nd B

ute.

•S

uppo

rt ke

y ev

ents

and

fest

ival

s th

at d

raw

peo

ple

to A

rgyl

l and

But

e.

•The

pla

ces

whe

re

we

live,

wor

k an

d vi

sit

are

wel

l pla

nned

, sa

fera

ndsu

cces

sful

•Rec

ogni

sing

the

impo

rtanc

e of

rura

l sch

ools

to o

ur c

omm

uniti

es, w

e w

ill en

sure

that

they

are

su

ppor

ted

to d

evel

op a

nd im

prov

e th

e qu

ality

of e

duca

tion

they

pro

vide

.•D

evel

op in

nova

tive

way

s of

del

iver

ing

the

educ

atio

n se

rvic

e.•E

nsur

e w

e pr

ovid

e a

stim

ulat

ing

lear

ning

env

ironm

ent f

or o

ur c

hild

ren

thro

ugh

the

prov

isio

n of

go

odqu

ality

scho

olbu

ildin

gssa

fer a

nd s

ucce

ssfu

l.•W

e cr

eate

op

portu

nitie

s fo

r our

pa

rtner

s an

d ii

fll

good

qua

lity

scho

ol b

uild

ings

. •G

ive

mor

e po

wer

to c

omm

uniti

es to

enc

oura

ge a

ppro

pria

te d

evel

opm

ent a

nd fi

nd w

ays

of

assi

stin

g in

com

mun

ity la

nd p

urch

ase,

buy

-out

s an

d th

e cr

eatio

n an

d st

reng

then

ing

of c

omm

unity

tru

sts

and

ente

rpris

es.

•Ens

ure

a ne

twor

k of

com

mun

ity s

uppo

rt so

that

at a

tim

e of

em

erge

ncy

ther

e is

com

mun

icat

ions

co

mm

uniti

es to

fully

en

gage

in th

e w

ay

our s

ervi

ces

are

deliv

ered

.

and

info

rmat

ion

getti

ng to

thos

e w

ho n

eed

it.•E

nsur

e th

ird s

ecto

r org

anis

atio

ns w

ho d

eliv

er s

ervi

ces

for o

r com

plem

enta

ry to

cou

ncil

serv

ices

ar

e fu

nded

by

3 ye

ar g

rant

s w

here

this

is a

ppro

pria

te.

•Pro

vide

opp

ortu

nitie

s fo

r loc

al c

omm

uniti

es to

buy

unu

sed

publ

ic a

sset

s fo

r com

mun

ity u

se.

•Alw

ays

cons

ultw

ithse

rvic

eus

ers

befo

rech

ange

sar

em

ade

and

guar

ante

eth

atth

epe

ople

’s•T

he im

pact

of

alco

hol a

nd d

rug

mis

use

on o

ur

com

mun

ities

, and

on

•Alw

ays

cons

ult w

ith s

ervi

ce u

sers

bef

ore

chan

ges

are

mad

e an

d gu

aran

tee

that

the

peop

les

view

s ar

e he

ard.

•Util

ise

“co-

prod

uctio

n” a

s a

mea

ns o

f red

esig

ning

cou

ncil

serv

ices

in p

artn

ersh

ip w

ith s

ervi

ce

user

s gi

ving

com

mun

ities

that

wis

h m

ore

cont

rol o

ver t

he d

eliv

ery

of s

ervi

ces

enco

urag

ing

loca

l re

spon

sibi

lity

and

deci

sion

mak

ing.

,th

e m

enta

l hea

lth o

f in

divi

dual

s, is

re

duce

d.

•Sup

port

the

third

Sec

tor t

o en

sure

it h

as th

e po

tent

ial t

o pr

ovid

e se

rvic

es fo

r tho

se w

ho n

eed

them

mos

t, in

par

tner

ship

with

the

coun

cil o

r on

its b

ehal

f.•W

ork

with

Par

tner

s an

d co

mm

uniti

es to

redu

ce th

e im

pact

of A

lcoh

ol a

nd d

rugs

mis

use

on o

ur

com

mun

ities

and

indi

vidu

als.

Page 14

Cor

pora

te o

bjec

tive

3 –

Wor

king

toge

ther

to re

alis

e th

e po

tent

ial o

f our

are

a

Why

is th

is im

port

ant?

Arg

yll a

nd B

ute

is a

n ar

ea o

f gre

at n

atur

al b

eaut

y an

d di

vers

ity.

We

have

hug

e na

tura

l pot

entia

l for

ene

rgy

gene

ratio

n,

food

and

drin

k, le

isur

e an

d to

uris

m.

We

need

to d

evel

op th

e ar

ea fu

rther

, whi

lst p

rote

ctin

g an

d en

hanc

ing

wha

t mak

es

it at

tract

ive.

Wha

t cor

pora

te

outc

omes

are

we

aim

ing

to a

chie

ve?

To a

chie

ve th

is c

orpo

rate

out

com

e w

e w

ill:

•Sup

port

tour

ism

as

a ke

y in

dust

ry, w

orki

ng w

ith a

nd b

eing

gui

ded

by th

e lo

cal

tour

ism

par

tner

ship

.•P

rom

ote

Arg

yll a

nd B

ute

as a

gre

at p

lace

to li

ve a

nd w

ork,

see

king

to a

ttrac

t •W

e cr

eate

the

right

co

nditi

ons

whe

re e

xist

ing

and

new

bus

ines

ses

can

succ

eed

busi

ness

es a

nd e

ntre

pren

eurs

to re

loca

te.

•Cam

paig

n on

a lo

cal a

nd n

atio

nal l

evel

for h

igh

spee

d br

oadb

and.

•Cam

paig

n fo

r im

prov

ed m

obile

pho

ne c

over

age.

•Enc

oura

ge fu

rther

dev

elop

men

t of r

esea

rch

and

exce

llenc

e (in

sci

ence

and

te

chno

logy

/indu

stry

)and

seek

the

esta

blis

hmen

tofo

ther

such

faci

litie

sin

clud

ing

the

succ

eed.

•Arg

yll a

nd B

ute

has

mor

e ne

w b

usin

esse

s op

erat

ing

in th

e ar

ea, c

reat

ing

mor

e j

b

tech

nolo

gy/in

dust

ry) a

nd s

eek

the

esta

blis

hmen

t of o

ther

suc

h fa

cilit

ies

incl

udin

g th

e S

cotti

sh A

ssoc

iatio

n fo

r Mar

ine

Sci

ence

(SA

Ms)

.•W

ork

to a

ttrac

t Eur

opea

n an

d ot

her r

esou

rces

to s

uppo

rt de

velo

pmen

t and

gro

wth

of

the

rene

wab

le e

nerg

y in

dust

ry.

•Sup

port

loca

l em

ploy

ers

to d

o bu

sine

ss w

ith th

e C

ounc

il th

ereb

y m

aint

aini

ng lo

cal

jobs

.•O

ur tr

ansp

ort

infra

stru

ctur

e m

eets

the

econ

omic

and

soc

ial n

eeds

jobs

and

enc

oura

ging

loca

l ent

erpr

ise.

•Dev

elop

and

impl

emen

t a lo

ng te

rm in

tegr

ated

tran

spor

t pol

icy.

•Dev

elop

and

del

iver

a c

ompr

ehen

sive

pla

n fo

r upg

radi

ng a

nd m

aint

aini

ng th

e ro

ad

syst

em th

at ta

rget

s in

vest

men

t in

infra

stru

ctur

e.•E

ngag

eco

mm

uniti

esan

dlo

calt

rans

port

oper

ator

sto

deve

lop

aco

stef

fect

ive

publ

icof

our

com

mun

ities

.•W

e co

ntrib

ute

to a

su

stai

nabl

e en

viro

nmen

t.•W

e m

ake

the

best

use

of

•Eng

age

com

mun

ities

and

loca

l tra

nspo

rt op

erat

ors

to d

evel

op a

cos

t effe

ctiv

e pu

blic

tra

nspo

rt pr

ovis

ion.

•Inv

estig

ate

tunn

els

or fi

xed

links

at k

ey s

trate

gic

poin

ts.

•See

k to

bui

ld o

n th

e su

cces

s of

exi

stin

g sm

all s

cale

air

serv

ices

.•C

onsi

der t

he o

ptio

ns fo

r del

iver

y of

Cou

ncil

run

ferry

ser

vice

s in

line

with

the

our b

uilt

and

natu

ral

envi

ronm

ent.

outc

ome

of th

e S

cotti

sh fe

rrie

s re

view

.•D

evel

op, i

n as

soci

atio

n w

ith H

isto

ric S

cotla

nd a

nd o

ther

nat

iona

l age

ncie

s, a

st

rate

gic

plan

for p

rom

otin

g ou

r her

itage

.

Page 15

Cor

pora

te o

bjec

tive

4 –

Wor

king

toge

ther

to re

alis

e th

e po

tent

ial o

f our

org

anis

atio

n

Why

is th

is im

port

ant?

We

wan

t to

deliv

er th

e be

st s

ervi

ces

for o

ur c

usto

mer

s.

To d

o th

is w

e ne

ed to

hav

e po

licie

s, p

roto

cols

and

pro

cess

es

that

focu

s on

our

cus

tom

ers’

nee

ds.

Our

em

ploy

ees

need

to h

ave

the

right

ski

lls a

nd to

ols

to d

o th

eir j

obs.

We

need

to

mak

e th

e m

ost o

f our

reso

urce

s by

wor

king

with

our

par

tner

s to

del

iver

ser

vice

s in

a d

iffer

ent w

ay.

Wha

t cor

pora

te

outc

omes

are

we

aim

ing

to a

chie

ve?

To a

chie

ve th

is c

orpo

rate

out

com

e w

e w

ill:

•Del

iver

the

Cou

ncil

Tax

freez

e en

ablin

g ho

useh

olds

to k

eep

mor

e of

the

mon

ey th

ey

•Our

ser

vice

s ar

e

cont

inua

lly im

prov

ing.

earn

.

•Wor

k in

clo

se p

artn

ersh

ip w

ith th

e N

HS

to d

eliv

er im

prov

ed a

nd m

ore

inte

grat

ed c

are

•Our

em

ploy

ees

have

the

skills

and

atti

tude

s to

pp

pg

for o

lder

peo

ple.

• Im

prov

em

anag

emen

tofa

ndra

tiona

lise

the

Cou

ncils

asse

ts.

deliv

er e

ffici

ent a

nd

effe

ctiv

e se

rvic

es.

Impr

ove

man

agem

ent o

f and

ratio

nalis

e th

e C

ounc

ils a

sset

s.

•Dev

elop

and

pro

mot

e th

e us

e of

vid

eo c

onfe

renc

ing

faci

litie

s.

•Com

mit

toin

trodu

cing

the

livin

gw

age

fort

helo

wes

t-pai

dco

unci

lwor

kers

•We

prov

ide

good

cust

omer

ser

vice

.

•Com

mit

to in

trodu

cing

the

livin

g w

age

for t

he lo

wes

t-pai

d co

unci

l wor

kers

.

•Im

prov

e ac

cess

to c

ounc

il m

eetin

gs u

sing

dig

ital m

edia

.

Page 16

How

we

plan

and

mon

itor w

hat w

e do

Plan

ning

and

Per

form

ance

Man

agem

ent F

ram

ewor

k (P

PMF)

gg

()

We

have

a P

lann

ing

and

Per

form

ance

Man

agem

ent F

ram

ewor

k th

at e

nsur

es p

erfo

rman

ce is

inte

gral

to

the

wor

k of

the

Cou

ncil.

The

PP

MF

deta

ils th

e st

ruct

ure

and

proc

ess

for p

erfo

rman

ce m

anag

emen

t p

pg

at a

ll le

vels

. A

ll pl

ans

spec

ify th

e ou

tcom

es to

be

achi

eved

, suc

cess

mea

sure

s an

d ris

ks to

be

redu

ced.

Sco

reca

rds

at C

ounc

il an

d D

epar

tmen

tal l

evel

are

revi

ewed

at C

ounc

il m

eetin

gs a

nd a

re a

vaila

ble

on

the

Cou

ncil’s

web

site

, http

://w

ww.

argy

ll-bu

te.g

ov.u

k/pe

rform

ance

The

Cou

ncil’s

key

doc

umen

ts (A

nnua

l Rep

ort,

Aud

ited

Acc

ount

s, C

orpo

rate

Pla

n, R

even

ue B

udge

t an

d th

e S

ingl

e O

utco

me

Agr

eem

ent)

are

also

ava

ilabl

e on

the

Cou

ncil’s

web

site

, http

://w

ww.

argy

ll-bu

te.g

ov.u

k/co

unci

l-and

-gov

ernm

ent/p

lans

-pol

icie

s-an

d-ke

y-do

cum

ents

For f

urth

er in

form

atio

n pl

ease

cal

l 015

46 6

0443

6.

Page 17

 

Page 18

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VIC

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Page 19

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SER

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59

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djus

tmen

tIn

crea

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ploy

ers

Nat

iona

l Ins

uran

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ontri

butio

ns a

nd S

uper

annu

atio

n C

ontri

butio

ns a

s a

resu

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incr

ease

due

to in

crem

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and

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Page 24

SER

VIC

E PL

AN

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MEN

T A

ND

HR

Page 25

Page 26

2013

-14

SER

VIC

E PL

AN

- IM

PRO

VEM

ENT

AN

D H

RSE

RVI

CE

OVE

RVI

EWSe

rvic

e Pu

rpos

e:

The

serv

ice

purp

ose

is to

dev

elop

and

mai

ntai

n co

rpor

ate

supp

ort s

ervi

ces

to th

e C

ounc

il to

ena

ble

the

effe

ctiv

e, e

ffici

ent a

nd c

ompl

iant

m

anag

emen

t of p

erfo

rman

ce, H

R a

nd p

ayro

ll, h

ealth

and

saf

ety.

The

ser

vice

als

o su

ppor

ts th

e C

ounc

il's o

rgan

isat

iona

l dev

elop

men

t, w

orkf

orce

dev

elop

men

t and

impr

ovem

ent,

and

prot

ects

and

enh

ance

s th

e C

ounc

il's re

puta

tion

thro

ugh

corp

orat

e co

mm

unic

atio

ns. T

he

serv

ice

lead

s on

cor

pora

te a

nd c

omm

unity

pla

nnin

g, w

orki

ng c

lose

ly w

ith p

artn

ers

and

elec

ted

mem

bers

and

pla

nnin

g fo

r civ

il co

ntin

genc

ies.

It d

oes

this

thro

ugh

prov

idin

g pr

ofes

sion

al g

uida

nce,

adv

ice

and

supp

ort.

Des

crip

tion

of a

reas

cov

ered

: Th

e se

rvic

e in

corp

orat

es th

e fo

llow

ing

func

tions

: com

mun

icat

ions

, hea

lth a

nd s

afet

y, c

ivil

cont

inge

ncie

s, h

uman

reso

urce

s, p

ayro

ll,

impr

ovem

ent a

nd o

rgan

isat

iona

l dev

elop

men

t, th

e la

tter i

nclu

ding

bus

ines

s de

velo

pmen

t, pl

anni

ng a

nd p

erfo

rman

ce, p

olic

y, re

sear

ch,

equa

litie

s, b

est v

alue

and

wor

kfor

ce d

evel

opm

ent.

Res

ourc

es a

vaila

ble

to th

e se

rvic

e:

The

serv

ice

has

92.9

9 FT

Es.

The

ser

vice

is re

spon

sibl

e fo

r the

man

agem

ent o

f a n

umbe

r of c

orpo

rate

IT s

yste

ms

incl

udin

g P

YR

AM

ID,

Res

ourc

eLin

k an

d E

TC. T

here

are

trai

ning

mat

eria

ls a

nd e

quip

men

t res

ourc

es o

wne

d by

the

serv

ice.

The

re a

re n

o ot

her f

ixed

ass

ets

othe

r tha

n IT

equ

ipm

ent a

nd a

sha

re o

f offi

ce a

ccom

mod

atio

n.

Sign

ifica

nt s

tren

gths

: Th

e re

cent

ly re

view

ed P

PM

F is

ena

blin

g th

e or

gani

satio

n to

def

ine

and

mea

sure

its

perfo

rman

ce a

nd c

ontri

butio

n to

the

Com

mun

ity

Pla

nnin

g P

artn

ersh

ip's

SO

A a

nd n

atio

nal p

riorit

ies

mor

e cl

early

. W

e ar

e co

nsis

tent

ly b

elow

the

natio

nal a

vera

ge o

f rep

orta

ble

inci

dent

s as

set

out

in th

e R

IDD

OR

regu

latio

ns.

Follo

win

g th

e I&

HR

Ser

vice

Rev

iew

, the

impl

emen

tatio

n of

new

team

stru

ctur

es in

201

2/13

has

re

sulte

d in

new

way

s of

wor

king

; the

rest

ruct

urin

g of

HR

has

impr

oved

ser

vice

s to

dep

artm

ents

, with

revi

sed

polic

ies

and

proc

edur

es

impr

ovin

g pe

rform

ance

. W

e co

ntin

ue to

mak

e si

gnifi

cant

impr

ovem

ents

to m

anag

ing

atte

ndan

ce, t

o pr

oduc

e im

prov

ed m

anag

emen

t in

form

atio

n in

Res

ourc

eLin

k an

d to

em

bed

a pe

rform

ance

cul

ture

acr

oss

the

orga

nisa

tion.

Si

gnifi

cant

cha

lleng

es:

Del

iver

ing

the

serv

ice

with

redu

ced

reso

urce

s in

a ti

me

of h

eigh

tene

d ne

ed w

ill b

e ch

alle

ngin

g. W

e w

ill c

ontin

ue to

impr

ove

info

rmat

ion

and

proc

esse

s fo

r man

ager

s an

d w

ill c

ontin

ue to

stre

amlin

e ou

r sys

tem

s to

do

so. W

e w

ill c

ontin

ue to

revi

ew, u

pdat

e an

d im

plem

ent

corp

orat

e po

licie

s an

d pr

oced

ures

and

to e

nsur

e th

at th

ese

are

com

mun

icat

ed a

nd e

mbe

dded

thro

ugho

ut th

e C

ounc

il an

d su

ppor

t im

prov

emen

t. W

orkf

orce

dev

elop

men

t in

all a

reas

will

con

tinue

to b

e cr

itica

l to

enab

ling

the

coun

cil t

o m

anag

e im

prov

emen

t thr

ough

a

time

of o

ngoi

ng c

hang

e.

Page 27

Equa

litie

s:

The

serv

ice

prov

ides

gui

danc

e an

d su

ppor

t for

oth

er s

ervi

ces

with

in th

e co

unci

l in

rela

tion

to th

e co

mpl

etio

n of

equ

aliti

es im

pact

as

sess

men

ts a

nd e

nsur

es th

at th

e C

ounc

il is

com

plia

nt w

ith e

qual

ities

legi

slat

ion.

IHR

sta

ff at

tend

the

Sco

ttish

Cou

ncils

Equ

aliti

es

Net

wor

k to

ens

ure

that

our

cou

ncil

lear

ns fr

om p

eers

, col

lect

ivel

y in

vest

igat

e pa

rtner

ship

opp

ortu

nitie

s an

d im

prov

emen

ts th

at c

ould

be

mad

e na

tiona

lly. W

e co

ntin

ue to

sha

re in

form

atio

n an

d ex

plor

e lo

cal o

ppor

tuni

ties

thro

ugh

the

Com

mun

ity P

lann

ing

Par

tner

ship

. Th

e re

view

of t

he E

qual

ities

and

Div

ersi

ty S

chem

e, c

arrie

d ou

t in

2012

-13,

will

resu

lt in

the

conf

irmat

ion

of n

ew e

qual

ities

out

com

es a

ligne

d to

th

e co

unci

l's s

trate

gic

obje

ctiv

es b

y 30

Apr

il 20

13.

Cus

tom

er S

ervi

ce:

The

serv

ice

has

a ke

y pa

rt to

pla

y in

cus

tom

er e

ngag

emen

t and

con

sulta

tion

thro

ugh

its d

evel

opm

ent a

nd m

anag

emen

t of a

n ef

fect

ive

com

mun

ity p

lann

ing

proc

ess.

The

Lea

rnin

g an

d D

evel

opm

ent a

nd p

erfo

rman

ce a

ppra

isal

act

iviti

es a

re c

entra

l to

ensu

ring

empl

oyee

s ar

e tra

ined

and

ski

lled

in d

eliv

erin

g pr

ofes

sion

al s

ervi

ces

to c

usto

mer

s an

d th

e m

anag

emen

t of v

ocat

iona

l qua

lific

atio

ns in

soc

ial w

ork

and

cust

omer

ser

vice

s ar

e pa

rticu

larly

vita

l her

e. T

he m

anag

emen

t of t

he P

yram

id a

nd P

PM

F sy

stem

s he

lps

Ser

vice

s m

onito

r the

ir st

anda

rds

of s

ervi

ce d

eliv

ery

to c

usto

mer

s an

d to

take

act

ion

whe

re th

ere

are

dips

in p

erfo

rman

ce. T

he p

roje

ct te

ams

with

in th

e bu

sine

ss

deve

lopm

ent a

rm o

f IH

R a

lso

help

Ser

vice

s co

ntin

ually

impr

ove

stan

dard

s of

del

iver

y an

d cu

stom

er c

are

thro

ugh

such

pro

ject

s as

C

usto

mer

Man

agem

ent,

Win

ter R

esili

ence

and

Wor

kfor

ce D

eplo

ymen

t.

Page 28

2013

-14

SER

VIC

E PL

AN

- IM

PRO

VEM

ENT

AN

D H

RO

UTC

OM

ESC

ode

Cor

pora

te O

utco

me

Cod

eSe

rvic

e O

utco

me

CO

1O

ur c

hild

ren

are

nurtu

red

so th

at th

ey c

an a

chie

ve th

eir p

oten

tial.

CO

2O

ur y

oung

peo

ple

have

the

skill

s, a

ttitu

des

and

achi

evem

ents

to

succ

eed

thro

ugho

ut th

eir l

ives

.C

O3

We

have

a s

kille

d an

d co

mpe

titiv

e w

orkf

orce

.C

O4

Our

peo

ple

are

supp

orte

d to

live

mor

e ac

tive,

hea

lthie

r and

inde

pend

ent

lives

.C

O5

We

wor

k w

ith o

ur p

artn

ers

to ta

ckle

dis

crim

inat

ion.

IHR

01O

ur e

mpl

oyee

s ar

e eq

uipp

ed w

ith th

e kn

owle

dge,

ski

lls a

nd b

ehav

iour

s to

reco

gnis

e an

d ta

ckle

dis

crim

inat

ion.

C

O6

Vul

nera

ble

adul

ts, c

hild

ren

and

fam

ilies

are

pro

tect

ed a

nd s

uppo

rted

with

in th

eir

com

mun

ities

.IH

R04

Com

mun

ities

and

em

ploy

ees

are

prep

ared

to d

eal w

ith m

ajor

inci

dent

s.

IHR

05Th

e C

ounc

il pr

ovid

es a

hea

lthy

and

safe

env

ironm

ent f

or e

mpl

oyee

s an

d se

rvic

e us

ers.

CO

8W

e cr

eate

opp

ortu

nitie

s fo

r our

par

tner

s an

d co

mm

uniti

es to

fully

en

gage

in th

e w

ay o

ur s

ervi

ces

are

deliv

ered

. IH

R02

Com

mun

ity p

lann

ing

is e

ffect

ive

and

deliv

ers

on s

hare

d ou

tcom

es.

CO

9Th

e im

pact

of a

lcoh

ol a

nd d

rug

mis

use

on o

ur c

omm

uniti

es, a

nd o

n th

e m

enta

l hea

lth o

f ind

ivid

uals

, is

redu

ced.

CO

10W

e cr

eate

the

right

con

ditio

ns w

here

exi

stin

g an

d ne

w b

usin

esse

s ca

n su

ccee

d.C

O11

Arg

yll a

nd B

ute

has

mor

e ne

w b

usin

esse

s op

erat

ing

in th

e ar

ea,

crea

ting

mor

e jo

bs.

CO

12O

ur tr

ansp

ort i

nfra

stru

ctur

e m

eets

the

econ

omic

and

soc

ial n

eeds

of

our c

omm

uniti

es.

CO

13W

e co

ntrib

ute

to a

sus

tain

able

env

ironm

ent.

CO

14W

e m

ake

the

best

use

of o

ur b

uilt

and

natu

ral e

nviro

nmen

t.IH

R03

Our

ser

vice

s ar

e co

ntin

ually

impr

ovin

g.IH

R08

The

HR

ser

vice

pro

vide

s ef

ficie

nt tr

ansa

ctio

ns a

nd p

rofe

ssio

nal a

dvic

e to

sup

port

serv

ice

deliv

ery

and

orga

nisa

tiona

l cha

nge

IHR

09W

e pr

omot

e a

sust

aina

ble

futu

re fo

r the

Gae

lic la

ngua

ge

CO

16O

ur e

mpl

oyee

s ha

ve th

e sk

ills

and

attit

udes

to d

eliv

er e

ffici

ent a

nd

effe

ctiv

e se

rvic

es.

IHR

06O

ur e

mpl

oyee

s ha

ve th

e sk

ills

and

attit

udes

to d

eliv

er e

ffici

ent a

nd

effe

ctiv

e se

rvic

es.

CO

17W

e pr

ovid

e go

od c

usto

mer

ser

vice

sIH

R07

We

prov

ide

good

cus

tom

er s

ervi

ces.

CO

15O

ur s

ervi

ces

are

cont

inua

lly im

prov

ing

The

plac

es w

here

we

live,

wor

k an

d vi

sit a

re w

ell p

lann

ed, s

afer

and

su

cces

sful

.C

O7

Page 29

2013

-14

SER

VIC

E PL

AN

- IM

PRO

VEM

ENT

AN

D H

RFU

LL S

ERVI

CE

SUM

MA

RY

2013

/14

2014

/15

2015

/16

IHR

01O

ur e

mpl

oyee

s ar

e eq

uipp

ed w

ith

the

know

ledg

e, s

kills

and

be

havi

ours

to re

cogn

ise

and

tack

le d

iscr

imin

atio

n.

Equ

aliti

es p

olic

y is

revi

ewed

and

sc

hem

e of

dut

ies

is im

plem

ente

dA

pril

2013

sch

eme

of d

utie

s ap

prov

edA

ll co

unci

ls to

hav

e sc

hem

e of

dut

ies

appr

oved

Apr

il 20

13

4344

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unity

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lan

and

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1,29

5

Page 30

2013

/14

2014

/15

2015

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Cod

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1,39

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Page 32

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