Piso Serbisyo

7/28/2019 Piso Serbisyo

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T'AEK I'AfrT, INC.Your trusted applianrc and molorcycle deulerTelefax No. (03 8) 5 0 1 -6868, 5 0 1 -9 8 58, 4 1 2-5 5 09

SERVICE MEMOTO

FROMDATERE

ALL HONDA 35 & MINI 35 BRANCHESC/O Branch Managers & Store SupervisorsSERVICE DEPARTMENTJUNE 13, 2013PISO SERBISYOU PROMO

NO. 7

Du Ek Sam, lnc. Management is pleased to announce that starting June L5, 20L3, we will startimplementing the Piso Serbis You Promo to all Honda 35 & Mini 35 Branches (please see attached list ofBranches that are qualified to join the Promo). Piso Serbis You is a program of Honda that aims toaddress our customers' call for high quality services at a lower cost and regain and invite morecustomers to make our after-sales business profitable and potential buyers to our products. With thisprogram, a customer can avail our TUNE UP & CHANGE OIL package (labor only) for as low as Php 25.00.For the 25 check points of tune up, customer has to pay only Php1.00 per check point that is why it iscalled "PISO SERBISYOU". Below are the mechanics/conditions to availthe promo:

1. Only Honda 35 Shops are qualified to join this promo (pls see attached list).2. lN or OUT of Warranty units and units purchased from Non-Honda Accredited Stores are entitledto this promo as long as it's a HONDA motorcycle and is brought for service in a Honda 35 shops.3. Customer must purchase at least one (1) bottle of any variant of Honda genuine oil otherwise,

he/she cannot availthe promo.4. Customer can avail a Php 5.00 discount on top of our existing oil discount for one (1) of anyvariant of Honda genuine oil. Note: Each motorcycle is entitled to one (1) oil discount pertransaction.5. Regular labor rates shall apply for each checkpoint if the customer does not avail the entirepackage.6. Additional labor charge will be charged to the customer if he/she wishes to avail additionalservices not included from the 25 checkpoints.Example: A customer availed the 25 checkpoints tune-up, purchased a Honda genuine oil andhe/she requested to have his/her speedometer cable replaced. The total amount to be chargedto the customer is, Php 25.00+cost of oil+cost of speedometer cable+labor charge ofspeedometer cable replacement.7. Mechanics must perform the 25 check points properly (pls see attached the list of 25 checkpoints).8. Branch must submit to Head Office the reports listed betow "not later than every Sthfollowing month c/o Ms. Helen Bautista (DO NOT SEND DIRECTLY TO HONDA as ourthe one time submission to Honda together with the other requirements):

day'' of theHO will do


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PISO SERBISYOU -SERVICE SUMMARY SHEETDEALER SERVICE MONTHLY REPORT (fill up only the marked items)

To run the promo smoothly and effectively, here are some important things to consider:t. lmplementing this promo is expected to double or even triple the number of customers comingin our shops, so Branch Managers are instructed to designate somebody to do thedocumentation and entertain our customers especially to those Branches without ServiceAdvisor. Below are suggested systems to accommodate our customers well:a) Appointment System - this is to prevent overflowing of customers in our shops and toavoid making them bored while waiting for their turn.b) lssuance of priority number to queuing customers to make sure that the one who comesfirst will be served first.

To achieve the goal of this program of making our after-sales business profitable, mechanics areexpected to up sell or recommend replacement of maintenance parts and other necessaryrepairs during the performance of the 25 check points. Attached is a copy of theRecommendation Form which will be accomplished in 2 copies, l- for the customer and the other1 for file.Service Advisor, Mechanics or the designated employee must explain well to the customer thefindings on his/her motorcycle noted during the check up and the recommendation made.Managers should see to it that your mechanics have complete set of tools to perform its assignedtasks properly.As condition/requirement no. 8b requires the Branch to classifu Sales of Parts and Oil into three(3) categories such as Service Related, Walk - ln & Whole Sale; Parts custodians are instructed toput marks on the Sl for easy classification.For reporting purposes, Branch shall report the PISO Serbisyou transaction at Php 100.00 pertransaction but in two (2) columns. Php 25.00 would be under the Piso Serbisyou and Php75.00under Free of Charge {FOC) to easily determine the mechanics' share. (pls. see attached newformat of labor lncome summary). Mechanics will also get share from the Honda subsidy butonly upon the receipt of payment from Honda. Head Office will be responsible to prepare thedistribution and advice.

Should you need more clarification, please contact the undersigned or Ms. Helen Bautista.

a)b)

2.

3.4.

Noted: fl nMs. LUcd L. ENAD, cPAVP- Finance & Allied Business

O*,WfuDR. WILSON U. DUPresident & CEO


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Du Ek Sam , lnc.Branches Qualified to join the Piso Serbisyou Promo

L Jakosalem2 Mandaue3 Talisay4 Cons-honda5 Bantayan6 Jagna7 Ubay8 Tubigon9 J. A. Clarin10 Camiguin1,1 Bukidnon 2t2 Cogon,ormoc13 Palompon HondaL4 Dumaguete1-5 Sibulan outlet16 Bayawant7 San CarlosL8 LarenaL9 Bais2Q Kabankalan21, Cadiz

Bacolod hondaLa CarlotaHinigaranEscalantelloilo-QuezonJaroPassiEstancia 2GuimarasAntique Honda (3's)Kalibo 3'sRoxas City 1Puerto PrincesaBrookes PointBifranLipaSilangOdiongan(Romblon)Roxas MindoroSan Jose Mindoro

2223242526272829303132333435363738394A4t


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25 Check PointsL. Inspect /Replace Engine Oil2. lnspect/Adjust Valve Clearance3. Clean Air Cleaner Element4. lnspect/Clean Spark Plug5. lnspect/Clean Carburetor5. lnspect/Adjust ldle Speed7. Inspect Front Brake Shoe/Pad8. lnspect Rear Brake Shoe /Pad9. lnspect/Adjust/Lubricate Drive ChainL0. lnspect Throttle Operation1L. lnspect Clutch Operation12. lnspect Steering Operation13. Wheel Spokes/Bearing I nspectiont4. lnspect Rear Wheel Rubber Damper/Bushing15. lnspect Tire Condition & Tire Pressure16. lnspect Battery VoltageL7 . lnspect Headlight/Taillight/Brake LightL8. Inspect Winker Lights & HornL9. lnspect/Tighten Engine Supports, Front & Rear Axle20. lnspect Front & Rear Suspension2L. lnspect Fuel Line22. lnspect Choke Operation23. lnspect/Clean Crankcase Breather24. Brake Fluid/Brake Cam lnspection25. lnspect/ Adjust Mirror, Side Stand and Main Stand

q/


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HONDA PHtLtPP|NESJNC.,", ro,r u,,'.L.?l;J[Tji;:;i'J!;ii i,"ili;SilTpli ro,r u,,.,.0

PISO SERBISYOU - SERVICE SUMMARY SHEETDEALER BRANCH

REMINDERS:a. Chronological in orderb. For multi-branch submission, please use a separate Service Summary Form per branch

NO. DATESERVICEDSALES |NVOICE /OFFICIAL RECEIPTNO. CUSTOMER NAME CONTACT NO. MODEL

TYPE OF OIL (Ptease Check)MONO

GRADE(0.81)MONO

SRADE (1LlMULTI-GRADE(0.81)

MULTI.GRADE(11)

MB OIL(Scooter)

page ol

\


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.fr6 towror Dr.m.ATTENTION to FIELD SERVICE ENGINEER:

The PMS result is high/low due to:

The GR result is high/low due toi

Improvement Programs

4. ACTIVIW REOUESTTO HPI rReet11. OTHER INCOME

5. COMPETITORS INFORMATION / ACTIVITY

MANAGER'S NAME & SIGNATURE:REPARED BY:


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Date Prcpared:Month / Year:

The PMS result is high/low due tor

GR result is hiqh/low due to:

Used Scrap Items (Used Oil / Scrap Metals / etc.

1-800- 10-466327 4 (PLDT) |

MANAGER'S NAME & SIGNATURE:REPARED BY:


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ENGINE NO.-PISO SERBISYCU.STOMER NAME DATEMODEL _DEALER'S CONTACT NO.

NO. CHECK POINTS PARTS CONCERNED

/ Replace Engine Oilngine Oilacking Cock O-ringiD Stick

2 lnspect / Adjust Valve ClearanceAdjusting ScrewAdjusting NutC"p T"pp"t O"i"S /Gasket

Clean Air Cleaner Element qir Cleaner Element4 lnspect / Clean Spark Plug Spark Pluq

lnspect / Clean Carburetor \leedle Jet SetSasket Float Chamber

6 nspect / Adjust ldle Speed icrew Set7 nspect Front Brake Shoe/Pad :ront BEke Shoe/Pad8 nspect Rear Brake Shoe/Pad lear Brake Shoe/Pad

o nspecUAdjusVLubricate Drive Chainlhain & Sprocket ChainAdiuster Comp

10 nspect Thrcttle Operation Throttle Cable't1 nspect Clutch Operation llutch Cable

llutch Friction Disc

12 lnspect Sleering OperationSteel Balliace Conelall Race

13 A/heel Spokes/Bearing lnspectionlearingSpokesRim

'14 lnspect Rear Wheel Rubber Damper/Bushing Rear Wheel RubberDamDer/Bushino15 lnspect Tire Condition & Tire Pressure Tire / Tube16 lnspect Battery Voltage Battery

17 lnspect HeadlighVTaillighVBrake Liqhtleadlight BulbTail Light Bulb3rake Light Bulb

'18 lnspect Winker Lights and Horn Mnker Bulblorn Comp19 Inspect/ Tighten Engine Supporls, Frcnt and RearAxle \,lut Flange20 nspect Front & Rear Suspension

:ork Oilieal Set

21 nspect Fuel Line:uel Hose:uel Filter

22 nspect Choke Operation lhoke Cable23 nspect / Clean Crankcase Brealher lreather Hose / Tube24 lrake Fluid / Brake Cam lnspection lrake Fluid

lrake Cable

25 nspect Miror, Side Stand and Main Standvlircrvlain Stand Springiide Stand Spring

)THER RECCOMENDATIONS:

Customer Name & Signature

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Piso Serbisyo