PHS Sustainability Report 2015/16 Meeting customer hygiene ... · PHS Sustainability Report 2015/16 Meeting customer hygiene needs with a sustainable focus. CEO Introduction People

PHS Sustainability Report 2015/16

Meeting customer hygiene needswith a sustainable focus

CEO Introduction

People

Health & Wellbeing

Supply Chain

Community

WasteEnergy & Water

Carbon

Contents

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0911

13 17

07

KPI summary

04 05

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As you’ll see from this report, the past year at PHS has been an exciting one of challengeand change. Our focus has been to reduce the complexity in our business for ourselvesand our customers. To achieve this we are changing many of our ways of working and haveinvested in new technology so that we can better manage our business and its widerenvironmental impact. Our efforts to improve our operational efficiency have enabled usto reduce our organisational carbon footprint by an impressive 6% versus last year.

Our customers remain at the heart of these changes. Our focus is on helping them torespond to the wider challenges that we all face, from ensuring their legal compliance toproviding healthier workplaces. One key challenge is the better management of waste andI am pleased to say that we are leading the industry in finding better, more sustainablealternatives to landfill for difficult waste streams.

I hope you find this report an interesting and useful insight into our efforts to championmore sustainable products and services.

Justin TydemanCEO

CEO IntroductionEvery day, customers at over 280,000 locations trust us to deliver servicesthat help them manage the environmental impact of their building andcreate safer and happier places to work. It’s why we exist.


Last year, our service teamundertook over 5 million service visits

5million

We estimate that ourwater saving productshelp our customers tosave 2.6 million cubicmeters of water annually1

2.6million

We have reduced ourorganisational carbonfootprint by 6% versus 2014/151

6% reduction

Last year we improved theaverage mpg of our fleet by

9%Each year we collecton average 140,000tonnes of waste from our customers

140,000 WASTE

TONNES

Last year we reducedour vehicle accidentfrequency by 10%

10% reduction

Every PHS supplier mustabide by our stringentEthical Code of Practice

EthicalDuring our partnership, we haveraised over £113,000 for our chosencharity Together for Short Lives

£113,000

Last year we reducedelectricity use at ourhead office by

6%

PHS Group KPIs 2015/16

over1Customer water saving estimate madeutilising FY14-15 contract pool numbers andexternally verified savings, assuming everyproduct replaces less efficient comparator.

1Manually adjusted to exclude impactof organisational divestment.


Since 1963 PHS has delivered reliable and responsible services through ourteam of over 3,000 people.

One of our aims this year has been to engagepeople in all areas of the business in ourambition to be ’brilliant’ at what we do. Aspart of this, we launched a major programmeto engage our people in developing newsystems and ways of working. With 3 ongoingworkstreams and 43 events across 18 locations,this programme sought to leverage thepractical experience of our people to ensurethat customers remain at the heart of ourbusiness and continue to drive our operationday in, day out.

Our common understanding of how wework at PHS is called ‘Our Approach’:

We connect to our customersf We know the right thing for our

customers and listen to their feedback

We take responsibilityf We know when something needs to be

resolved and are proud to take ownershipto make things happen fast

We respect each otherf We work together to overcome obstacles

We know what value for money isf We challenge how things are done so

that we get the best result

People

Meeting customer hygiene needs with a sustainable focus

Engaging our people

2016/17 focus: Next year we will invest £6M in new systems and tools to better connect to our customers.

KEY FACT

3000Last year, over 3000 of our people attended ouremployee engagementworkshops

2

OUR PRIORITIES

DOING THE DETAIL

OUR APPROACH

f WIN MORE CUSTOMERSf TRANSFORM IDEAS INTO ACTIONf REDUCE COMPLEXITY

f COMBINING IMPROVED TEAMWORK AND BETTER USE OF TECHNOLOGYf SIMPLIFYING OUR SALES PROCESS FOR OUR CUSTOMERSf RESOLVING OUR CUSTOMERS’ ISSUES FIRST TIME

f WE CONNECT TO OUR CUSTOMERSf WE TAKE RESPONSIBILITYf WE RESPECT EACH OTHERf WE KNOW WHAT VALUE IS1 3

START


A new approach to growing our business


As a hygiene services provider, part of what we have always done for ourcustomers is ensure their legal compliance when dealing with sanitarywaste. It’s what the business was set up to do over 50 years ago.

Though legislation has changed over theyears and attitudes to dealing with wastehave shifted, our ambition remains to helpcustomers find better, more sustainableand cost-effective ways of managing theirwaste. Our expertise in waste now expandsbeyond the washroom to incorporaterecycling equipment, healthcare waste andmaterials recycling. We still pride ourselveson bringing the same practical, customerfocused approach to every type of materialand every customer request.

Today, the PHS Group is one of the UK’slargest collectors of sanitary and nappywaste and we are dedicated to finding abetter solution for managing this difficultwaste stream. We are at the forefront ofthis industry challenge and are confidentthat our solution, which is currently on trial,will in time eliminate the need to dispose ofthis waste via landfill.

WasteDeveloping innovative solutions to industry challenges

Each year we collecton average 140,000tonnes of waste from our customers

140,000

KEY FACT

WASTE

TONNES

2016/17 focus: We will launch our innovative process enabling us to offer an environmentally effective alternative to landfill for sanitary waste.


PARTS REUSED41,000 TONNES

PLASTICS RECYCLED

50BATTERIESRECYCLED

35,000TONNES

METAL RECYCLED

55

LITRESWATERSURE FLUID

RECOVERED FROM ‘EMPTY’ BOTTLES

9,600PRODUCTS

RECONDITIONED

2,300


Maximising the product lifecycle


Part of our role as a trusted services provider is to alert our customers toways in which they can better manage their own environmental impacts.

On most sites, washrooms are a surprisinglyhigh user of water and energy. Our range ofwater and energy saving equipment for thewashroom provides a significant opportunityfor customers to make savings, with thebenefit of low up-front costs and a quickpayback. In fact, we estimate that ourwashrooms water controls have helped ourcustomers to save the equivalent of 1,000olympic swimming pools of water.

This year we have successfully launched ourAeraMax and Airstream Pure range, both ofwhich are carefully designed to help ourcustomers improve hygiene and air quality ontheir sites. These products support our overallaim, which is always to deliver innovativeproducts that enable our customers to makepractical and cost-effective improvements.It’s just one of the ways in which we candemonstrate genuine environmentalimpact throughout the value chain.

Energy & WaterProviding water & energy saving solutions toour customers

We estimate that ourwater saving productshelp our customers tosave 2.6 million cubicmeters of water annually1

2.6million

KEY FACT

1Customer water saving estimate madeutilising FY14-15 contract pool numbers andexternally verified savings, assuming everyproduct replaces less efficient comparator.

2016/17 focus: We are investing over £1 million in improving the energy and water efficiency of our Swindon laundry.


OVER 1 YEAR, OUR PRODUCTS ACHIEVE AVERAGE SAVINGS OF:

LOW ENERGY HANDRYER (AIRFORCE)

PER DRYER

FLOWSAVER

LITRES PER URINAL SYSTEM

194,220FLUSHWISER

LITRES PER TOILET

13,050 770 KWH


Delivering washroom water and energy savings for our customers

“Customer energy saving estimate made utilisingexternally verified savings, assuming every

product replaces average warm air hand dryer.”

“Customer water saving estimate made utilisingexternally verified savings, assuming replacing

uncontrolled cistern.”

“Customer water saving estimatemade utilising externally verifiedsavings, assuming replacing 9 ltr

non-domestic toilet.”


The operational challenge of servicing customers at over 280,000 locationsmeans that the PHS Group is, by necessity, a mobile organisation.

We run a fleet of over 2,500 vehicles andlast year our operational fleet travelled over43,680,000 miles. Vehicle emissions aretherefore one of our most significantenvironmental impacts. Managing thisimpact is of great concern to us and onethat is shared by many of our customers.Whilst fuel management has always been apriority for us, 2015/16 has seen the rolloutof a number of projects that have helped usto significantly reduce the operationalimpact of our vehicle fleet.

Key projects in 2015/16 included theongoing rollout of our routing efficiencysoftware, the completion of our behaviouraltelematics installations, the purchase ofover 1,000 new high-efficiency vehicles andthe ongoing promotion of better driverskills through our ‘Drive Well’ programme.Together, these initiatives have helped usachieve a 9% improvement in our averagempg and, alongside organisational changes,have played a key role in enabling us toreduce our overall carbon footprint by anestimated 6%.

CarbonDelivering carbon efficient services for our customers

We have reduced ourorganisational carbonfootprint by 6% versus 2014/151

KEY FACT

2016/17 focus: Our work to reduce the carbon impact of our operation will continue with the roll-out of route optimisation technology to all our fleet.

6% reduction1Manually adjusted to exclude impactof organisational divestment.



Focus on fleet improvements 2015/16


Many of the services provided by the PHS Group are focused on health &wellbeing in public and office spaces.

From the provision of pleasant washroomsand the effective management of healthcarewaste risks to ensuring the safety of electricalequipment and promoting green spaces,our services help our customers to run safe,healthy and attractive premises. Naturally,we take our responsibilities in these areasvery seriously and ensuring the safety ofour products and services is our highestpriority. Protecting people, both within ourown operation and on our customers’premises, is one way in which we know wecan add value to our wider stakeholders.

In 2015/16 we undertook a wholesale reviewof our approach to managing our quality,environmental and safety responsibilities.We have introduced a new EmployeeAssistance Programme to provide confidentialsupport and advice to our people and haverecruited a new Quality, Environment andSafety team (QuEST). This new team hasbegun the process of transforming the waywe manage our performance by reviewingprocesses, enhancing reporting and ensuringthat employees at all levels understand thehuman and operational impact of these areas.

Health & WellbeingPromoting health & wellbeing for all stakeholders

Last year we reducedour vehicle accidentfrequency by 10%

10% reduction

KEY FACT

2016/17 focus: Our enhanced reporting processes will support our efforts to better protect employees and reduce Lost Time Injuries.


RISK AWARENESS PROMOTE ACTIONSTEP

1 BUILD ROBUST HAZARD IDENTIFICATION AND AWARENESS PROGRAMMES

EMPOWER OUR PEOPLE TO MANAGE RISKS

LEARN AND IMPROVE SUPPORT OUR PEOPLESTEP

3 PROVIDE EMPLOYEES WITH THE RIGHT TOOLS AND COMPETENCIES TO MANAGE THEIR WELLBEING

STEP

4 UTILISE REPORTING AND INVESTIGATION PROCEDURES TO DRIVE ACTION


Transforming our approach to Health & Safety


The PHS Group has a core pool of over 400 approved suppliers and we areproud of our role in supporting other UK businesses.

From vehicles to product parts, materialsand professional services, we rely on oursuppliers to provide the expert support andvalue for money we need to keep ourcustomers happy. However, as supply chainsbecome increasingly complex and in manyinstances global, we recognise the inherentrisks and responsibilities that this brings. Aprimary focus for us in 2015/16 has been tobetter document and audit our supplychains to ensure that all suppliers operatein line with our Ethical Code of Practice andare free from modern slavery.

This ethical approach incorporates bothnew suppliers, who must complete adetailed pre-qualification process to ensurethat they are aware of PHS values andpolicies, and existing suppliers who areregularly assessed and audited based onrisk. Where issues are identified, we activelywork with our suppliers to resolve theseand PHS will never knowingly use supplierswhose values do not reflect our own.

Supply ChainSafeguarding the wider supply chain

Every PHS supplier mustabide by our stringentEthical Code of Practice

Ethical

KEY FACT

2016/17 focus: We will continue to work with our partners to build efficient and ethical supply chains.


In-house Supply chain

'Right to Work' checks on all new starters

Awareness training for employees

All employees meet National Living Wage

requirements

No cash payments or casual labour

Employee Handbook and Code of Conduct

Robust processes for recruitment agencies

Pre-qualification checks at supplier selection

Anti bribery and corruption policy in place

Supplier Ethical Code of Practice

Risk assessment of all existing suppliers

Due diligence checks based on risk

Work with suppliers where issues identified

Sanctions and termination for serious breaches

Whistleblowing procedure in place


Combatting Modern Slavery


Supporting our employees to build closer links with the wider communityhas always been important to the PHS Group.

We have run our own charitable Foundationsince 2012 and this year we have undertakenan extensive review of our approach toensure that we continue to reflect theconcerns of our people. We have sought toencourage greater engagement from ourteams and support people in all locationsand job-roles, including our remote andmobile workforce, to get involved. Westrongly believe that an employee-ledprogramme is the best way to deliver realvalue for our business, our customers andour wider stakeholders.

Our partnership with the charity Togetherfor Short Lives is one example of how weengage with the wider community. In thelast 3 years, this partnership has seen PHSand its employees raise over £113,000 forthis very deserving cause. For many of ourpeople, the chance to support this charityand see first hand the services they provideto local children with life-limiting conditionshas been a highly rewarding and meaningfulexperience.

FoundationBuilding links with the wider community

We have raised over £113,000for our partner charityTogether for Short Lives

£113,000

KEY FACT

2016/17 focus: Our people are at the heart of our community engagement programmeand their priorities continue to drive our approach.



WE HAVE RAISED OVER

FOR OUR PARTNER CHARITY TOGETHER FOR SHORT LIVES

£113,000

Building links with the wider community

Documents

PHS Sustainability Report 2015/16 Meeting customer hygiene ... · PHS Sustainability Report 2015/16 Meeting customer hygiene needs with a sustainable focus. CEO Introduction People