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Outbound Cable TelesalesOutbound Cable Telesales

Nobody Does Nobody Does

It Better It Better

Than Phone Net!Than Phone Net!

www.phonenetinc.comwww.phonenetinc.com

San Diego, CASan Diego, CA

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Phone Net’s MissionPhone Net’s Mission

Our mission is to provide the highest Our mission is to provide the highest quality service to our customers and quality service to our customers and

exceed their expectations in personnel, exceed their expectations in personnel, training and management. We take pride training and management. We take pride in the solutions we present to all of our in the solutions we present to all of our

customers nationwide.customers nationwide.

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ExperienceExperiencePhone Net Inc. was founded in 1998 and has Phone Net Inc. was founded in 1998 and has provided companies with outbound, inbound and provided companies with outbound, inbound and customer service call solutions. These customer service call solutions. These organizations selected Phone Net as a partner in organizations selected Phone Net as a partner in building total customer relationship management building total customer relationship management programs that strengthen their market share and programs that strengthen their market share and increase their profitability in highly competitive increase their profitability in highly competitive fields.fields.

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CLIENTSCLIENTS

TIME WARNER CABLE:TIME WARNER CABLE: TIME WARNER CABLE – NEW MOVERS:TIME WARNER CABLE – NEW MOVERS:

LOS ANGELES, CA*LOS ANGELES, CA* SAN DIEGO, CASAN DIEGO, CASAN DIEGO, CASAN DIEGO, CA SAN ANTONIO, TXSAN ANTONIO, TXSAN ANTONIO, TXSAN ANTONIO, TX AUSTIN/WACO, TXAUSTIN/WACO, TXSOUTHWEST, TXSOUTHWEST, TX DALLAS, TXDALLAS, TXAUSTIN, TXAUSTIN, TX SOUTHWEST, TXSOUTHWEST, TXDALLAS, TXDALLAS, TX LOS ANGELES, CA*LOS ANGELES, CA*MIDWEST REGIONMIDWEST REGIONCOLUMBIA, SCCOLUMBIA, SC COX COMMUNICATIONS:COX COMMUNICATIONS:

RALEIGH, NCRALEIGH, NC HAMPTON ROADS, VAHAMPTON ROADS, VAWILMINGTON, NCWILMINGTON, NC BATON ROUGE, LABATON ROUGE, LAGREENSBORO, NCGREENSBORO, NC SAN DIEGO, CASAN DIEGO, CACHARLOTTE, NCCHARLOTTE, NCSOUTHWEST, OHSOUTHWEST, OH SUDDENLINK: SUDDENLINK:

MID SOUTH TEXAS REGIONMID SOUTH TEXAS REGIONTEXAS OKLAHOMA REGIONTEXAS OKLAHOMA REGION

* ALL 3 LOCATIONS* ALL 3 LOCATIONS

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Premium PartnersPremium Partners

Phone NetPhone Net works with the following works with the following Premium Partners through our Premium Partners through our relationship with Time Warner Cable.relationship with Time Warner Cable.

HBOHBO CinemaxCinemax Starz! EncoreStarz! Encore ShowtimeShowtime

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Here’s what our clients are telling us...Here’s what our clients are telling us...

““We can always count on Phone Net to get the results we need! We can always count on Phone Net to get the results we need! When we need results, accuracy, and enthusiasm with a list, we When we need results, accuracy, and enthusiasm with a list, we call Phone Net!”call Phone Net!”Time Warner Cable, Midwest RegionTime Warner Cable, Midwest Region

““Great performance; we are sending more markets and leads your Great performance; we are sending more markets and leads your way.”way.”Customer ConnectionsCustomer Connections

““Your team makes doing business with Phone Net very easy Your team makes doing business with Phone Net very easy through both great customer service and ever-improving results.”through both great customer service and ever-improving results.”Time Warner Cable, Texas RegionTime Warner Cable, Texas Region

““Top notch company providing great results.”Top notch company providing great results.”Time Warner Cable, Texas RegionTime Warner Cable, Texas Region

““Between Phone Net and the other vendors there is NO Between Phone Net and the other vendors there is NO COMPARISON; they are hands down the best.”COMPARISON; they are hands down the best.” Time Warner Cable, Midwest RegionTime Warner Cable, Midwest Region

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Specialized Industry FocusSpecialized Industry Focus Digital Phone ServiceDigital Phone Service

Bundled ServicesBundled ServicesHigh Speed Internet / DataHigh Speed Internet / Data

Non-subscribersNon-subscribersNew MoversNew Movers

Analog & Digital CableAnalog & Digital CableUpgradesUpgrades

All Tiered CustomersAll Tiered CustomersConsumer ProductsConsumer Products

Price Lock GuaranteesPrice Lock Guarantees

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ServicesServices Outbound Outbound Customer Acquisition Multilingual CampaignsCustomer Acquisition Multilingual Campaigns Lead List Profiling Customer ActivationLead List Profiling Customer Activation Lead Generation Customer Retention Lead Generation Customer Retention Compliance with All National Compliance with All National DNC Laws DNC Laws

________________________________________________________________________________________ InboundInbound

Customer Acquisition Customer Acquisition Data Collection Data Collection Up Selling and Cross Selling Up Selling and Cross Selling Dedicated StaffDedicated StaffCustomer AnalysisCustomer Analysis

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Specialized Client ServicesSpecialized Client Services

Customer Specific Reporting:Customer Specific Reporting: Phone Net offers real-time Phone Net offers real-time reporting and format according to client specifications.reporting and format according to client specifications.

Verification Of Orders:Verification Of Orders: Phone Net utilizes in-house digital Phone Net utilizes in-house digital recording verification processes for increased quality recording verification processes for increased quality assurance.assurance.

Computerized Order Processing:Computerized Order Processing: Phone Net’s systems allow Phone Net’s systems allow us to provide automated order processing for increased us to provide automated order processing for increased efficiency, accurate reporting, and response files.efficiency, accurate reporting, and response files.

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Our FacilityOur Facility 20,000 Sq. Ft. of space20,000 Sq. Ft. of space

286 seats of predictive dialing286 seats of predictive dialing

Up to 400 TSR’s on the phoneUp to 400 TSR’s on the phone

Upscale location and environmentUpscale location and environment

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OperationsOperations Sophisticated Technology:Sophisticated Technology: Phone Net has a state of the art Phone Net has a state of the art

predictive dialer with ACD technology for both outbound predictive dialer with ACD technology for both outbound dialing and inbound calls.dialing and inbound calls.

Information Technology Support:Information Technology Support: Phone Net provides in- Phone Net provides in-house service and support for internal systems, assuring house service and support for internal systems, assuring quick resolution of technical issues.quick resolution of technical issues.

Remote Monitoring:Remote Monitoring: Clients are able to remotely monitor Clients are able to remotely monitor our call center to verify quality control.our call center to verify quality control.

Cost-effective Service:Cost-effective Service: Phone Net’s competitive pricing Phone Net’s competitive pricing schedule can be customized according to the levels and schedule can be customized according to the levels and types of service provided. We offer a standard hourly rate, types of service provided. We offer a standard hourly rate, pay-per-item, or a hybrid compensation schedule.pay-per-item, or a hybrid compensation schedule.

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Web Based Order Entry SolutionsWeb Based Order Entry Solutions Corporate Connectivity to Billing Systems Corporate Connectivity to Billing Systems Utilizing ICOMS and CSG ApplicationsUtilizing ICOMS and CSG Applications Validating Customer Information Through OMSEValidating Customer Information Through OMSE End to End Order Tracking to Ensure InstallationsEnd to End Order Tracking to Ensure Installations

Phone Net’s dedicated Order Entry staff has extensive Phone Net’s dedicated Order Entry staff has extensive backgrounds and experience in processing orders. This backgrounds and experience in processing orders. This experience ensures the proper handling of each individual experience ensures the proper handling of each individual order as it is entered into our client’s billing system. order as it is entered into our client’s billing system.

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Key PersonnelKey Personnel

William J. Nassir – Founder and CEO of Phone Net, Inc. Bill has both a BS William J. Nassir – Founder and CEO of Phone Net, Inc. Bill has both a BS degree and an MBA degree in Business from USC. He has served on the degree and an MBA degree in Business from USC. He has served on the Board of Directors of the BBB for 12 years. Bill believes that call center Board of Directors of the BBB for 12 years. Bill believes that call center solutions begin with knowledge, commitment, and a relationship built with solutions begin with knowledge, commitment, and a relationship built with trust.trust.

“ “ We are more than industry leaders. We are moreWe are more than industry leaders. We are more than call center specialists. Our business expertise ensures than call center specialists. Our business expertise ensures

we become partners in the success of your business.” we become partners in the success of your business.”

Jim Rochford - Vice President of Operations. Jim attended the University of Jim Rochford - Vice President of Operations. Jim attended the University of Lincoln where he studied Business Administration. Jim has been with Phone Lincoln where he studied Business Administration. Jim has been with Phone Net for 15 years and manages the IT and order entry departments. Jim has Net for 15 years and manages the IT and order entry departments. Jim has extensive experience with database and network management.extensive experience with database and network management.

Mike Taylor - Vice President-Quality. Mike has been with Phone Net for 7 Mike Taylor - Vice President-Quality. Mike has been with Phone Net for 7 years. He oversees our Quality Assurance team and handles all of our years. He oversees our Quality Assurance team and handles all of our regulatory and compliance requirements. A primary focus area of our firm regulatory and compliance requirements. A primary focus area of our firm is to provide our clients the highest quality sales and verification activity at is to provide our clients the highest quality sales and verification activity at all times. Mike Taylor with his dedicated team ensures that our work all times. Mike Taylor with his dedicated team ensures that our work exceeds industry standards. exceeds industry standards.

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Key PersonnelKey Personnel

Bill Kyle - VP of Marketing. Bill has been with Phone Net, Inc. for three Bill Kyle - VP of Marketing. Bill has been with Phone Net, Inc. for three years and has a strong background in strategic planning, marketing and years and has a strong background in strategic planning, marketing and business development. Prior business experience includes direct mail and business development. Prior business experience includes direct mail and fulfillment, in addition to inbound and outbound call center work. Industries fulfillment, in addition to inbound and outbound call center work. Industries have included travel/hospitality, financial services, healthcare, telecomm, have included travel/hospitality, financial services, healthcare, telecomm, cable – all Fortune 500 type companies. Bill has both a BA and an MBA cable – all Fortune 500 type companies. Bill has both a BA and an MBA from Rutgers University.from Rutgers University.

Wendy Lance - General Manager. Wendy has been in the business since Wendy Lance - General Manager. Wendy has been in the business since 2001. She has managed inbound as well as outbound opportunities for 2001. She has managed inbound as well as outbound opportunities for several Fortune 500 companies ranging from 12 to 260 seats. Wendy several Fortune 500 companies ranging from 12 to 260 seats. Wendy excels in building strong cohesive teams who work together to meet and excels in building strong cohesive teams who work together to meet and exceed the expectations of clients as well as their customers.exceed the expectations of clients as well as their customers.

Ellen Bolden – Controller. Ellen oversees all accounting functions. She is a Ellen Bolden – Controller. Ellen oversees all accounting functions. She is a graduate of San Diego State University, has a current CPA license and has graduate of San Diego State University, has a current CPA license and has been with Phone Net for 11 years. Ellen has over 15 years of public been with Phone Net for 11 years. Ellen has over 15 years of public accounting experience and 10 years of telemarketing experience.accounting experience and 10 years of telemarketing experience.

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For more information on Phone Net and how we For more information on Phone Net and how we can help you increase your customer base and can help you increase your customer base and annual revenue, please contact:annual revenue, please contact:

Bill KyleBill KyleMarketingMarketingPhone Net Inc.Phone Net Inc.8902 Activity Road 8902 Activity Road San Diego, CA 92126San Diego, CA 92126

800-675-0777 Ext. 1400800-675-0777 Ext. 1400 800-566-6037 direct line800-566-6037 direct line