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PHILIPPINES
Customer Guide – Import Processing
Updated : 05 August 2020
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ContentTopic Page
Steps for Smooth Processing during the NCOV-19 pandemic
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Arrival Notice, Final Destination & Nature Code 4
Invoice for BL Charges & DND 5
Payment 6-8
Delivery Order 9-10
Container Empty Return 11
Container Deposit Refund Process 12
Contacts , Helpful Links 13
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Basic Steps for Import Processing during NCOV-19
Back to content pageTerminal Code: PHMNL – Manila North Harbor (MIP) PHMNS – Manila South harbor (ATI)
1. Check if you have access to eCASY app. We highly recommend to read the How-to-Guide to avoid
encountering delay and ticket rejection.
2. Ensure the OBL (if not telexed) is surrendered to CMA CGM designated dropbox located at One Ecom ground
floor. Follow the steps posted in the dropbox.
3. Secure copies of the invoices from consignee named on the BL.
4. Settle all charges including the container deposit (CD) slip separately. The bank details are shown in the
invoice itself. Same bank acct for the CD
5. Create a ticket in eCASY app for payment validation and DO issuance. The eCASY up displays the status of the
ticket, thus no need to send a separate email.
6. Cut off time is 4:00 PM. All tickets transmitted after cut off are attended to on the next working day.
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Arrival Notice
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(NOA) Notice Of Arrival (with complete details or tagging time, registry number) will be send to consignee’s registered email 2-1 day prior to estimated arrival (ETA) of the carrying vessel at port of discharge.
For arrangement to receive notification of arrival notice via CMA CGM web portal, please visit below linkfor registration; customer support will assist you after registration is completed.
https://www.cma-cgm.com/ebusiness/registration/information
Final Destination & Nature Code
The BL NATURE CODE is set by default as “23” for all import shipments. Customers are required to send written request for BL NATURE CODE “24” and FINAL DESTINATION with acknowledgment receipt from our Documentation team 3 days before ETA thru email: [email protected] (CMA/ANL/CNC) and [email protected] (APL).
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Invoice for BL Charges & DND
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A. Single Currency for Invoice & Payment
In compliance with our single currency invoicing & payment transaction, please advise your preferred currency payment to [email protected] ; to avoid penalty fee of invoice cancellation (Php 500.00) & delays of your DO releasing.
B. Invoice Copy
Freight & local charges invoices (PDF copy) are sent directly to the consignee or notify party in the BL through email and published to consignee or notify party registered account. Should there be changes on the email recipient, a letter , duly signed by authorized personnel & under the consignee’s letterhead, indicating the new email addresses must be provided to [email protected].
For credit customers with special requirement, copy of original invoice are couriered or delivered to the intended delivery address as arranged
Demurrage computation is available upon request to [email protected] . All units (except SOC) are subject to demurrage, detention (combined/merged) per tariff.
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Payment
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Ensure that invoice copy and validated deposit slips/proof of payment are uploaded in eCASY as 1 file. Late payment fee will be applied for non-payment of freight/local charges 10 calendar days after arrival date of the vessel at port of destination.
A. Submission of BIR2303
In relation to the BIR Revenue Memorandum Circular No. 64-2015 where the Bureau reiterates that the following information should appear on the Official Receipts, Invoices and other Commercial Documents, CMA CGM requires one time submission of a copy of Shipper/Consignee's BIR 2303 and certificate of registration issued by SEC or DTI during payment of BL charges.
1.Name of Purchaser, Customer, Client2.Address3.Taxpayer Identification Number (TIN)4.Business Style (if any)
The Bureau of Internal Revenue has released Revenue Memorandum Circular No. 55-2019 defining “Business Style”. Click the link to view the memo.
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Payment
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B. Bank Details
The bank details are shown in the invoice itself. Same bank account should be used for the Container Deposit & DND payments.
CMA CGM & ANL BrandsAccount Name: CMA CGM Philippines Inc. Bank Name: Banco De Oro (BDO) Swift Code: BNORPHMM PHP Currency Account Number: 00628-02345-91 USD Currency Account Number: 10628-02320-84
APL & CNC BrandAccount Name: APL CO PTE LTDBank Name: Bank of Philippine Islands Bank Name: Citibank, N.A. Swift Code: BOPIPHMM Swift Code: CITIPHMXPHP Currency Acct Number: 4993-0195-72 PHP A/C: 0-60216200-1USD Currency Acct Number: 4994-0055-24 USD A/C: 5-60216200-3
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Payment
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C. Guide for the Reference Number for the BDO Bank Deposit Slips
Mandatory reference number of BDO is 18 characters. After the last number of the BL , place XXXXX to complete the characters
Format : Code + Master BL Number + XXXXX ( requirement is 18 characters )Example:
CD + JP6298820 + XXXXXXX (payment for container deposit)
Deposit Reference is CDJP6298820XXXXXXX
Type of Payment Code Format SampleDeposit Reference
(18 characters)
1. Payment for Freight & Local charges FR FR + JP6298820 + XXXXXXX FRJP6298820XXXXXXX
2. Payment for Demurrage & Detention Charges DD DD + JP6298820 + XXXXXXX DDJP6298820XXXXXXX
3. Payment for Container Deposit CD CD + JP6298820 + XXXXXXX CDJP6298820XXXXXXX
(Note: Above is an example only please ensure to input correct BL# based on your MASTER BL)
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Delivery Order
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Ensure complete set of Documents is uploaded in eCASY and uploaded as 1 file
Import Standard Requirements1. Duly endorsed (CGL) Container Guarantee Letter (CMA CGM format) 2. Photocopy of the company ID of the authorized signatory of CGL 3. Consignee’s authorization letter to broker4. Photocopy of the valid ID of the processor/broker5. AISL insurance payment / GoFast
Delivery Order against ORIGINAL MASTER B/L: • Original Master B/L (with complete endorsement i.e. Consignee, forwarder and bank) • If OBL is “TO ORDER” of a Bank/Shipper (Bank/Shipper must endorse/stamp)
Delivery Order against SEA WAY MASTER B/L: • Seaway bill must NOT be “TO ORDER”
Delivery Order against Paperless BL:• BL should be surrendered thru the CMA CGM web portal
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Delivery Order
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1. Credit customers with past due are required to clear their outstanding invoices or secure endorsement from finance before proceeding to DO issuance.
2. Customer with the privilege of container deposit waiver; ensure to get endorsement from cashier.
WEB Container Release Order (CRO) – applicable only for Manila
For smooth release; brokers need to ensure that respective Go Fast account are funded for the e-payment of equipment insurance and corresponding admin fees as per tariff of AISL. To get in touch, please email [email protected] or call 632 439 9750.
Revalidation Request
For customers who have done advance processing ( before container is discharged from the carrying vessel ) , DO is updated with actual LFD (Last Freetime Date) once discharge date/time is provided by the terminal. Should there be issues, feel free to email [email protected] .
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Container Empty Return
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Please send an e-mail for the request of Empty Return to the following e-mail addresses
[email protected]@cma-cgm.com
Send to only 1 email for the pre-advise request; email of pre-advise sent to two email addresses might not be entertained & acknowledged. We encourage to use “Import Empty Pre-advise” as subject in the email for easy reference.
Kindly double check and remove all DG stickers/placards before empty returnDelivered containers without Pre-advise is subject to shut out fee FAO customerIf you do not receive acknowledgment within two (2) hours, please contact our Terminal team at 479-5000 local 5015, 5121, 5137 & 5130.
Cargo stripped inside the port requires empty container to be pulled out from the port and returned to designated depot advised by the PREADVISE team.
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Container Deposit Refund Process
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1. Send an email with complete set of required documents only to [email protected] 2. All submitted documents shall be subject for review and verification 3. All attachments MUST be sent as an image/photo; otherwise processing cannot proceed4. Mandatory email subject: “Refund Request” Carrier (CMA, ANL, APL or CNC), B/L and Receipt number
Example: Refund Request CMA – BLxxxxxxx – PR#xxxxxx
5. Maximum Refund Request - 1 email maximum of 5 Letter Request (1 BL per request letter). We urge you to submit refund request as soon as documents are complete. 6. Surrender the original documents that were submitted and acknowledged via email to the designated drop box daily from 9:00 AM to 5:00 PM. Kindly ensure to attach the email confirmation email or the acknowledgement that refund request is ok to process
Please note that refund request will not be processed if original docs are not surrendered
For complete details, where to follow up and how to pick up available checks, click the link : Refund Process
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Contacts & Helpful Links
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1. Customer Care Team: CS Contact Info
2. E-business: Account Registration
3. Vessel Registry List
4. Container Deposit: Rates
5. Late Payment: Rate Matrix
6. eCASY app
7. eCasy How-to-Guide
8. CMA CGM Updated Container Guarantee Format (added 12082020)
9. How to create ID in eCASY , send the following to [email protected]
• Name of the company• Name of the processor• Email address of the processor ( email that will receive the DO ) • Desired Username & Password
THANK YOU
