PHILIPPINE DRUG ENFORCEMENT AGENCYpdea.gov.ph/images/AHRS/2019/PDEA_CITIZENS_CHARTER...1.1 Encode application to the Pool of Applicants. 1.2 Qualified and unqualified applicants are

PHILIPPINE DRUG ENFORCEMENT AGENCY

CITIZEN’S CHARTER 2019 (1st Edition)

2

I. Mandate The Philippine Drug Enforcement Agency (PDEA) is responsible for efficient and effective law enforcement of all the provisions on any dangerous drug and/or controlled precursor and essential chemical.

II. Vision By 2020, we are a highly credible and competent Agency leading the citizenry for a drug-free country.

III. Mission As the lead Agency in the enforcement of the anti-drug law, PDEA:

✓ Suppresses the supply of dangerous drugs; ✓ Implements Dangerous Drugs Board policies; ✓ Controls and regulates the legitimate use of dangerous drug and

controlled precursor and essential chemical; ✓ Supervises the anti-drug activities of the drug law enforcement

agencies; and ✓ Coordinates the participation of all stakeholders in the anti-drug

campaign.

IV. Service Pledge With its full effort and capacity, PDEA is dedicated to abide by the provisions in Section 84 of RA 9165. We commit to:

➢ Implement or cause the efficient and effective implementation of the national

drug control strategy formulated by the Dangerous Drugs Board (DDB); ➢ Undertake enforcement of the provisions relative to the unlawful acts and

penalties involving any dangerous drug and/or controlled precursor and essential chemical;

➢ Initiate and undertake a national campaign for drug prevention and control programs using the three-pronged approach in the war against illegal drugs – supply reduction, demand reduction and harm reduction;

➢ Initiate and undertake the formation of a nationwide organization which shall coordinate and supervise all activities against drug abuse in every province, city, municipality and barangay;

➢ Establish and maintain close coordination, cooperation and linkages with international drug control and administration agencies and organizations;

➢ Maintain an efficient special enforcement unit to conduct investigations, file charges, and transmit evidence to the proper court;

➢ Provide assistance to all government and private hospitals, clinics, doctors, dentists, pharmacists, and other medical practitioners in the issuances of licenses in relation to the distribution and use of controlled precursors and essential chemicals; and

➢ Attend to all applicants and/or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break.

3

V. List of Services

National Offices External Services Page Number Administrative and Human Resource Service

• Recruitment and Selection of Applicants (Administrative and Technical Positions) 7

Compliance Service

• Issuance of Dangerous Drugs License – S2 License for Medical Practitioner 10

• Issuance of Local Order Permit (LOP) 13

• Issuance of Permit for Medical Mission 13

• Conduct of Verification of Arrival of a Dangerous Drug and/or Their Preparations 16

• Issuance of Accreditation for Transporter/Hauler/Carrier of Bulk Controlled Substances 18

• Issuance of Controlled Precursors and Essential Chemicals (P-License) 22

• Issuance of Dangerous Drugs License (S-License for Non-Practitioner) 28

• Issuance of Import Permit (IP), Special Permit (SP), and Export Permit (EP) 34

Intelligence and Investigation Service

• Provision of Intelligence Data 37 International Cooperation and Foreign Affairs Service

• Conduct of Liaison to Counterparts 38 Laboratory Service

• Retrieval of Pieces of Evidence (OLEAs) 40

• Request for Clandestine Laboratory Certification 40

• Destruction of Dangerous Drugs/CPECs 42

• Destruction of Expired Medicines 43

• Preparation of Training Modules or Program of Instruction for Drug Forensic Chemist Basic/Advanced Training Course, New Psychoactive Substances (NPS)/Drug Identification 44

• Retrieval of Pieces of Evidence (PDEA Chemist) 45

• Turn-over of Pieces of Evidence (PDEA Chemist) 46

• Turn-over of Pieces of Evidence (PNP, NBI, and BOC) 47

• Turn-over of Pieces of Evidence (Regional Trial Court) 48

• Conduct of Drug Test to Arrested Personalities 49

• Conduct of Laboratory Examination (Releasing of Chemistry Reports – Qualitative Analysis of Samples) 50

4

Page Number

• Development and/or Validation of New Methods of Analysis for Drugs and CPECs 51

• Request for Impurity Profiling of Methamphetamine Hydrochloride 52

• Request for Quantitative Examination of Dangerous Drugs or CPECs 53

• Research in New Emerging Drug of Abused/New Psychoactive Substances (NPS) 54

• Research Pertaining to Drugs or Chemicals Used as Alternative Materials for the Production of Illegal Drugs 55

Legal and Prosecution Service

• Request for Drug Case Status (Ensuring of Airtight Monitoring of Cases) – External 56

• Request for Lecture on Salient Provisions of RA 9165 (Comprehensive Dangerous Drugs Act of 2002) 58

• Request for Record Verification on Drug Offenders 59

• Request for Statistics on Drug Cases 60

• Request for Legal Opinion 61 Logistics Management Service

• Competitive Public Bidding 62 PDEA Academy

• Recruitment and Training of Drug Enforcement Officers (DEOs) 65 Plans and Operations Service – National Operation Center (POS-NOC)

• Issuance of Certificate of Coordination (COC) - External 68 Preventive Education and Community Involvement Service

• Provision of Advocacy Campaign Activities/Lectures 69 Public Information Office

• Request for Media Interview (Campaign Through Penta-Media) 70

• Request for Statistical Data, Media Queries (Campaign Through Penta-Media) 71

Special Enforcement Service

• Conduct of High Impact Operation (HIO) 72

5

National Offices Internal Services Page Number Financial Management Service

• Release of Employee’s First Salary 77 Internal Affairs Service

• Issuance of Clearance (for MBAI, GSIS, Provident Funds, COOP) 79 Laboratory Service

• Mandatory Drug Test to PDEA Employees 80 Legal and Prosecution Service

• Request for Drug Case Status (Ensuring of Airtight Monitoring of Cases) – Internal 81

• Request for Conduct of Moot Court 83

• Request for Legal Assistance 84 Logistics Management Service

• Provisions of Consumable and Non-Consumable Items and Semi-Expendable Items to National Services and Regional Offices a. Simple Transactions (for Small Value Procurement (SVP)

and Common/Regular Items) 85 b. Complex Transactions (for Semi-Technical/Customized/

Specialized Items) 88 c. Highly Technical Transactions (for Highly Technical Items/

Items for Importation) 90

Office of the Deputy Director General for Administration

• Facilitation of Approval of Communication 92

Office of the Deputy Director General for Operations

• Facilitation of Approval of Communication 93

Office of the Director General

• Facilitation of Approval of Communication 94 Plans and Operations Service

• Issuance of Certificate of Coordination (COC) – Internal 95

• Authority to Transport Dangerous Drugs and Controlled Precursor and Essential Chemicals, Instruments/Paraphernalia and/or Laboratory Equipment 96

Public Information Office

• Preparation and Dissemination of Press Releases (Campaign Through Penta-Media) 98

6

NATIONAL OFFICES

EXTERNAL SERVICES

Note: An Office which needs information, data, comments, and/or inputs from other Office/s to complete a transaction, a maximum of seven (7) days is allotted for processing.

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1. Recruitment and Selection of Applicants (Administrative and Technical

Positions)

Applications for administrative and technical positions are processed by the

Administrative and Human Resource Service (AHRS). Recruitment and

Selection Process starts ten (10) days after vacant plantilla position are

published at the CSC and PDEA websites.

Office or Division

Administrative and Human Resource Service – Recruitment, Selection and Placement Section (RSPB)

Classification Highly Technical

Type of Transaction

G2C – Government to Client

Who May Avail

All interested qualified applicants

Checklist of Requirements Where to Secure

Letter of Intent Personal Data Sheet (PDS) with Work Experience Sheet Authenticated Copy of Eligibility Transcript of Records (TOR) Diploma Clearances issued by Government Agencies Two (2) consecutive ratings of most recent rating periods (if applicable)

Requesting Party CSC and PDEA Websites

PRC / CSC / IBP

School School

NBI / City Hall

Previous Agency/Office of the applicant

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application a. Walk-in

b. E-mail c. Mail

1a) Walk-in applications are received through the message center; walk-in applicants are encouraged to have at least a receiving copy of their application as the message center will stamp date of receipt to the receiving copy;

1b) E-mail

applications are received through PDEA Recruitment’s designated e-

None

10 minutes

Message Center / HRMO

8

mail address and are acted upon by the HRMO assigned to reply receipt acknowledgement

1c) Applications received through mail are acted upon by the message center; all applications received through mail are replied by letter posted through mail (LBC acknowledgement receipt); if the applicant also provided an active e-mail address, an e-mail letter reply will be sent. 1.1 Encode application to the Pool of Applicants. 1.2 Qualified and unqualified applicants are informed through reply letter via mail and e-mail. 1.3 Request the conduct of Complete Background Investigation (CBI) for qualified applicants after pre-screening and assessment 1.4 Inquire availability of RSPB members

None

None

None

None

5 minutes

15 minutes

1 hour

1 hour

HRMO

HRMO / Message Center

HRMO; Intelligence and

Investigation Service - Counter-

Intelligence and Security

Division (CISD)

Recruitment Secretariat

9

2. Receive notice of interview 3. Attend interview as scheduled. 4. Receive result of interview 5. Complete all documentary requirements for submission prior to the

for scheduling of panel interview 2. Upon availability of the Board, all qualified applicants are notified through call/text message for the scheduled panel interview 3. Conduct panel interview 3.1 After applicants have undergone CBI with “cleared” status, the HRMO schedule the deliberation of results for the selection of qualified applicants; prepare the minutes of the meeting for the approval of the Director General 4. Prepare letters to notify all applicants of the results of the deliberation sent through sent thru mail and e-mail 5. Prepare necessary documents for recruitment, Agency Orders, and Board Resolutions for the approval and

None

None

None

None

None

2 days

1 day

1 day

1 day

3 days


Recruitment, Selection, and

Placement Board (RSPB);


Recruitment Secretariat;

Director General


Recruitment,

Selection, and Placement

Board (RSPB) Recruitment Secretariat

10

date of appointment 6. Report for work.

signature of the Director General 6. Once all documentary requirements have been complied by the applicant, he/she will be asked to report by the Recruitment Secretariat for his/her first day of reporting; Applicant will be endorsed by the HRMO to his/her Service/Office assignment

None

1 day

Recruitment Secretariat;

Service / Regional Office

TOTAL No fees will be

collected

9 days, 2 hours and 30

minutes (processing time includes those

performed by the RSPB only)

2. Issuance of Dangerous Drugs License – S2 License for Medical

Practitioner

S2 License is issued to a PRC-registered physician, dentist, veterinarian who prescribe (a) Dangerous Drugs Preparations (DDP) or (b) Drug Preparations containing Table 1 controlled chemical except drug preparation/s containing PPA at doses of 25 mg or below [OTC drugs, per BFAD AO 163 s. 2000].

Office or Division

Compliance Service

Classification Simple

Type of Transaction


Who May Avail

PRC-registered physician, dentist, veterinarian who prescribe (a) Dangerous Drugs Preparations (DDP) or (b) Drug Preparations containing Table 1 controlled chemical except drug preparation/s containing PPA at doses of 25 mg or below [OTC drugs, per BFAD AO 163 s. 2000].


1. Duly Accomplished S2 License Application Form (FM-CSVlrd- O1) 2. Original and photocopy of valid PRC ID CARD

PDEA website (http://pdea.gov.ph) or at Compliance Service Office / PDEA Regional Offices

PRC

http://pdea.gov.ph/

11

3. For government employed practitioners to submit, certificate of employment and original copy of notarized affidavit attesting use of S2 license that will be granted shall be for government practice only. 4. One-time submission of tax identification number/ BIR TIN verification slip / E-tin / Latest Income Tax Return (ITR) 5. Valid drug test result FOR RENEWAL APPLICANT - PRC official receipt (or) and/or claim slip in lieu of PRC ID card

BIR

DOH-DDB IDTOMIS-generated report

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit completely filled- out and signed application form (FM-CSVlrd-01). Submit photocopy of requirements. Present original for validation. (New applicant to apply in person at PDEA Office. Only applications with complete submission of requirements shall be received and processed). 2. Pay S2-license fee.

1. Receive and check application form and requirements. Encode information to database. Capture photo of applicant and attach in file. Print/issue assessment slip for payment of license (2copies) Return original copies of documents presented for validation purposes. 2. Issue Official Receipt (O.R.).

None

₱500/yr

8 minutes

Duty DDRO

DDB Cashier

12

(A government practitioner is exempted from payment of license fee but not from registration of license). (S2 license validity conforms with PRC ID card validity). 3. Submit duly noted assessment and present Official Receipt. 4. Receive S-2 License Certificate.

3. Encode O.R. # in database. Print S2 License Certificate. Verify printed S2 License Certificate. 4. Release S2- License Certificate. Log issuance/release. (Due to centralized database, issuance of S2 License Certificates for applications filed at PDEA Regional Offices shall be claimed at respective regional office within 60 calendar days from date of receipt of application and payment at said regional office.)

₱1,500 / 3yrs

None

None

7 minutes

Duty DDRO

Duty DDRO Supervisor

Duty DDRO

TOTAL * pursuant to DDB

Regulation

15 minutes

13

3. Issuance of Local Order Permit (LOP) Local Order Permit (LOP) is issued to current PDEA-registered entity who

purchase/acquire/surrender to the Agency specified (a) DD/DDPs with the

exemption of specified drugs per Board Regulation No. 1, s. 2014 (b) Table 1

controlled chemicals used in the manufacture of drugs.

Office or Division

Compliance Service


Type of Transaction


Who May Avail

Current PDEA-registered entity who will purchase/acquire/surrender to PDEA specified DD or controlled chemicals used in the manufacture of drugs


FM-CSVlrd-09 S-License PRC ID PTR of Authorized Pharmacist

Downloaded from PDEA website Compliance Service

PRC Local Government Unit (LGU)

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit completely filled-out and signed LOP application (FM-CSVlrd-09). 2. Claim and receive approved LOP.

1. Receive and check form for appropriateness and content. Process/encode information in database. 2. Print approved permit. To be checked by Supervisor prior to release to client.

None

None

15 minutes Duty DDRO

Duty Supervisor

TOTAL No fees to be

collected.

15 minutes

4. Issuance of Permit for Medical Mission

Any client, private group of individuals, or company who plan to undertake

medical mission need to secure permit from the Agency. This is done so for

reason that this kind of endeavor distributes, dispenses and gives away

medicines, which contain drugs, whose regulation is under the mandate of the

Compliance Service.

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Office or Division Compliance Service


Type of Transaction

G2C – Government to Client G2B – Government to Business

Who May Avail Any client, private group of individuals, or company who plan to undertake medical mission need to secure permit from the Agency. This is done so for reason that this kind of endeavor distributes, dispenses and gives away medicines, which contain drugs, whose regulation is under the mandate of the Compliance Service.


1. A letter from the head of the mission indicating: duration of mission and inclusive dates, itemized list of controlled drugs needed, partner host hospital who shall have custody of the drug and physicians with S2 license who shall take part in the activity. 2. Deed of Acceptance from host hospital (mission site) possessing a valid S3 license. 3. Medical mission endorsement from respective Local Government Unit 4. If the controlled drug is sourced from other countries the following are to be submitted, in addition to the above: a. Add the following information on requirement 1 - names and specialties of the foreign mission team members - flight or voyage details - the controlled drugs’ to be hand-

carried or mailed with respective expiration dates

b. Department of Health Permit for subject mission c. Export Authorization granted by the competent authority where the medical mission or medicine originated.

Requesting Party

Host Hospital

Local Government Unit

DOH

CLIENT STEPS AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter and requirements.

1. Check letter and requirements for content

None

30 minutes

Duty DDRO

15

2. Claim approved permit. 3. Furnish copy to foreign partner/benefactor and partner host hospital (mission site) 3.1 Partner host hospital/s with S3 license (mission site) to submit Local Order Permit to facilitate custody of the controlled drug. (Refer to issuance of LOP for details) The following activities to follow suit: - Transfer of DD stock from supplier to partner hospital. - Safekeeping of the controlled drug at partner hospital - Dispensing through Special Rx Form for Dangerous Drug with S2 license of

and completeness.

2. Log and issue/release medical mission approval. Furnish a copy to respective PDEA Regional Office. 3. Process and release approved LOP. Monitoring by respective PDEA Regional Office

None

None

10 minutes

Records Officer

Duty DDRO

16

prescribing physician - Recording - Post -mission reporting to PDEA immediately after culmination of the activity by the partner host hospital/s and signed by respective pharmacist with the concurrence of head of mission.

TOTAL No fees to be

collected.

40 minutes

5. Conduct of Verification of Arrival of a Dangerous Drug and/or Their

Preparations

Current PDEA-registered importer whose shipment of specified Dangerous Drug, and/or their preparation or a Table 1 controlled chemical used in the manufacture of a pharmaceutical product covered with an approved Import Permit arrives at the Philippine Port of entry and subsequently released by Bureau of Customs and the specified shipment is already at the entity’s warehouse/storage area. CS authorized personnel conducts inspection and verification of the shipment.


Classification Complex

Type of Transaction


Who May Avail Current PDEA- registered Importer whose shipment of specified Dangerous Drug, and/or their preparation or a Table 1 controlled chemical used in the manufacture of a pharmaceutical product covered with an approved Import Permit arrives at the Philippine Port and subsequently released by Bureau of Customs and the specified shipment is already at the entity’s warehouse/storage area.


1. First Notice of Arrival of (a) Dangerous Drug and/or their preparation, (b) drug preparation containing Table 1 controlled chemical, (c) Table 1 controlled chemical used in the manufacture


http://pdea.gov.ph/

17

of drugs with proof of arrival at port of entry. ((FM-CSVcid-02)

2. Second Notice of Arrival of above with proof of arrival at company’s warehouse (FM-CSVcid-02)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1. Submit duly filled out 1st Notice Form (FM-CSVcid-02) with attached proof of arrival at port of entry through email within five (5) working days upon arrival of the shipment. Current PDEA-registered importer of (a) Controlled Precursors and Essential Chemicals (CPECs) and their mixtures and (b) drug preparations containing Table 1 controlled chemical. 2. Submit duly filled-out 2nd Notice Form (FM-CSVcid-02) with attached proof of arrival at company warehouse through email within five (5) working days upon arrival of the shipment. Email Address:

1. Print and check documents for completeness and content. 1.1 Receive document and record in designated log book. 2. Check documents for completeness and content. Retrieve 1st Notice Form and attach to file.

None

None

10 minutes

10 minutes

Duty DDRO

Duty DDRO

18

pdeacs.impex@ yahoo.com 3. Request verification inspection schedule. 4. Accompany inspector on scheduled date. Sign in the verification report to signify concurrence and acknowledgment. Submit affidavit, if quantity is inconsistent with the approved quantity.

3. Schedule and assign inspector. 4. Verify arrival of imported goods. Check/Inventory shipment based from the notice submitted and corresponding approved Import Permit. Inform client of discrepancies, if any. 4.1. Accomplish verification report for subsequent submission to D, CS.

None

None

None

5 minutes

3 days

Deputy Director

Duty DDRO

TOTAL No fees to be

collected.

3 days and 25 minutes

6. Issuance of Accreditation for Transporter/Hauler/Carrier of Bulk Controlled

Substances

Bulk quantity delivery refers to quantities: a. equal to or more than 500 kilograms or liters of controlled chemical; and b. equal to or more than one (1) kilogram of dangerous drug or its preparation.



Type of Transaction

G2B – Government to Business

Who May Avail Transporter/Hauler/Carrier of Bulk Controlled Substance which is not an integral unit of the following: A. A PDEA-licensed company/ entity to transact or deal in or

manufacture a controlled substance B. A customs brokerage firm registered with the Bureau of

Customs and/or Philippine Export Zone Authority (PEZA) C. Postal service, private or commercial courier service

19


1. Duly accomplished application form (FM-CSVlrd-20)

2. Original & photocopies of valid mayor’s permit & official receipt

3. Original & photocopy of valid NBI clearance of owner or manager

4. List of inventory of trucks indicating the make /form, LTO

registration, and plate numbers that will be used to transport controlled substances, proof of ownership, photograph/s 5. Contract of agreement for the

transporting services and names of driver/s and corresponding LTO driver’s license. Agreement of contracting parties shall include among others the provision of security measures that will be undertaken to prevent diversion, loss, theft, pilferage and other analogous circumstances during transport of controlled substances. 6. Industrial Technology

Development Institute (ITDI)/ Department of science and Technology (DOST) calibration certificate/test report 7. Duly notarized sworn statement of

undertaking (FM-CSVlrd-21) 8. For corporation/partnership, as

appropriate a. One-time submission of original & photocopy of Securities & Exchange Commission (SEC) certificate of registration and articles of incorporation or certificate of partnership b. Original & photocopy of valid SEC General Information Sheet (GIS)-corporation For Single Proprietorship/ Cooperative, As Appropriate a. Original & Photocopy of valid Department of Trade and Industry- Certificate Registration of Business Name (CRBN)


LGU

NBI

LTO

ITDI/ DOST

SEC

DTI

http://pdea.gov.ph/

20

b. Original & photocopy of valid Cooperative Development Authority registration certificate 9. One-time submission of original

& photocopy of company Tax Identification Number (TIN) / BIR TIN verification slip / e-TIN/ latest ITR 10. One-time submission of duly authenticated organizational structure with names, position and pictures of officers 11. One-time submission of duly authenticated company profile 12. One-time submission of duly authenticated location / vicinity map & picture of company façade (office and/or garage) with signage 13. One-time submission of original & photocopy of proof of ownership of property (office and/or garage) or contract of lease, as applicable Note: One-time submission of above

cited document is not applicable for renewal applicants unless there are material changes / variation.

CDA

BIR

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit completely filled-out and signed application form (FM-CSVIrd-20). Arrange all requirements consecutively (refer to the sequence / order as reflected in the application form) and neatly in a legal-sized, color-coded folder: Accreditation Application – Blue Folder

1. Receive and check application with requirements. Interview. 1.1 Encode information in database. Print/issue assessment slip. (To return original copies of documents presented for validation purposes)

None

None

30 minutes

Duty DDRO

21

(Only applications with complete submission of requirements shall be received and processed).

2. Signify preferred date of inspection. 3. Accompany inspector on scheduled inspection date. Sign the PSI report to signify concurrence of findings and acknowledgment. 4. Report to PDEA three (3) days after inspection.

5. Pay accreditation fee. 6. Submit duly noted assessment and present Official Receipt. Receive claim

2. Schedule date of inspection. Assign inspector. Print/issue Inspection Order. Provide copy to client. 3. Conduct Physical Security Inspection (PSI) and orientation on scheduled date. 4. Retrieve application folder with noted report from CS Records Officer. Check if approved or otherwise. Require submission of lacking requirement, if any. Print/issue assessment slip (2 copies).

5. Issue Official Receipt.

6. Encode O.R. Number in database. Re-orient authorized signatory on regulatory

None

None

None

₱500

None

5 minutes

1 hour

(exclusive of travel time)

15 minutes

10 minutes

Deputy Director

Duty DDRO

Duty DDRO

Dangerous

Drugs Board Cashier

Duty DDRO

22

slip/temporary accreditation. 7. Claim license on specified date. Submit claim slip/temporary accreditation.

control, if necessary. print/issue claim slip/temporary accreditation. Batch print licenses. 7. Receive and check claim slip/temporary accreditation. Require submission of lacking requirement, if any. Issue Accreditation Certificate. Log issuance and release.

None

None

15 days

10 minutes

Administrative Assistant

Record Officer


Regulation


minutes

7. Issuance of Controlled Precursors and Essential Chemicals (P-License)

P-License refers to controlled precursors and essential chemicals and mixtures

and authorized activities for holders.



Type of Transaction

G2C – Government to Client G2B – Government to Business G2G – Government to Government

Who May Avail Entities engaged in retail/ end-use/ distribute/ manufacture/ import/ export/conduct research, handlers of controlled chemicals


1. Duly Accomplished P- License Application Form (FM-CSVlrd-03)

2. Original & Photocopies of valid Mayor’s Permit & Official Receipt (private entities only)

3. a. One-time submission of original & photocopy of

company Tax Identification Number (TIN)/ BIR TIN


LGU

BIR

http://pdea.gov.ph/

23

verification slip / E-TIN/ latest ITR b. One-time submission of original & photocopy of TIN/ BIR TIN verification slip / E-TIN/ latest ITR of head of establishment. For foreign national, passport/ Alien Certificate of Registration I- Card (ACR I-Card) / Alien Employment Permit (AEP) c. One-time submission of original and photocopy of TIN/BIR TIN verification slip / E-TIN/latest ITR of authorized pharmacist 4. For Corporations/Partnership as

appropriate a. One-time submission of

original & photocopy of Securities & Exchange Commission (SEC)

Certificate of Registration and Articles of Incorporation or Certificate of Partnership b. Original & photocopy of valid

SEC General Information Sheet (GIS) –For Corporation For Single Proprietorship/ Cooperative as appropriate a. Original & photocopy of valid

Department of Trade and Industry Certificate of Registration of Business Name (CRBN) b. Original & photocopy of valid

Cooperative Development Authority Registration Certificate

5. For Ecozone Applicant Only - Depending on validity, one-time submission of original & photocopy of valid Economic / Freeport Zone Certificate of Registration & Tax Exemption

6. a. One-time submission of original & photocopy of valid NBI Clearance of Head of the entity b. Original & photocopy of valid NBI Clearance of

SEC

DTI

CDA

PEZA

NBI

24

Authorized Signatory 7. One-time submission of original

Letter of Authorization issued by Head of Company in favor of the signatory who will handle transactions on controlled chemicals (FM-CSVlrd-O7)

8. Original copy of duly notarized & signed Joint Affidavit of Undertaking of Head and Authorized Signatory (FM-CSVlrd-O8)

9. One –time submission of duly authenticated company profile

10. One-time submission of duly authenticated Organizational Structure with names, position and pictures of Officers

11.One-time submission of duly authenticated location / vicinity map & picture of company façade (office and/ or Warehouse) with signage

12. One-time submission of duly authenticated floor plan / lay-out highlighting the storage area & picture of controlled chemical storage area (with double lock)

13.One-time submission of original & photocopy of Proof of Ownership of Property (office and/ or warehouse) or Contract of Lease, as applicable

14. For Importers & Exporters-Original & photocopy of valid Bureau of Customs’ Certificate of Accreditation or Registration

15.For Importers, Exporters & Manufacturers- Projected Importation / Exportation / Manufacture for the forthcoming year

16. For Importers, Exporters & Manufacturers- One-time submission of Certified latest Safety Data Sheet (MSDS) of chemical products

17. For Importers, Exporters, & Manufacturers- One - time submission of picture/s of

BOC

25

CPECs/ CPECs Mixtures with proper labelling

Note: One-time submission of

above cited document is not applicable for renewal applicants unless there are material changes / variation.


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1. Submit completely filled-out and signed application form (FM-CSVlrd-03). Arrange all requirements consecutively (refer to the sequence / order as reflected in the application form) and neatly in a legal-sized, color-coded folder: P License Application – RED Multiple License Applications – Yellow (Only applications with complete submission of requirements shall be received and processed). 2. Signify preferred date of inspection.

1. Receive and check application with requirements. Interview registrant. Encode information in database. Print/issue assessment slip. Return original copies of documents presented for validation purposes. 2. Schedule date of inspection. Assign inspector. Print/issue Inspection Order.

None

None

30 minutes

5 minutes

Duty DDRO

Deputy Director

26

3.Accompany inspector on scheduled inspection date. Sign in the PSI report to signify concurrence of findings and acknowledgement. 4. Report to PDEA 3 days after inspection date. 5. Pay license fee.

3. Conduct Physical Security Inspection (PSI) and orientation on scheduled date. Provide client with copy of PSI Report. Submit report to D, CS through C, CID within 3 days from date of inspection for notation and approval. 4. Retrieve application folder with noted report from CS Records Officer. Check if approved or otherwise. Require submission of lacking requirement, if any. Print/issue assessment slip. 5. Issue Official Receipt.

None

None P1 - ₱500 P2 - ₱2,500 P3-₱3,000 P4 - ₱5,000 P5C - ₱5,000

1 hour (exclusive of travel time)

3 days

15 minutes

10 minutes

DDRO/RCO

Duty DDRO

DDB Cashier

27

6. Submit duly noted assessment and present Official Receipt.

7. Claim license on

specified date of release. Submit claim slip. (Due to centralized database, issuance of P-License Certificates for applications filed at PDEA Regional Offices shall be claimed at respective Regional Office within 90 calendar days from date of receipt of application and

6. Encode O.R. # in database. Re-orient authorized signatory on regulatory control, if necessary. Print / issue License Certificate, if submitted complete requirements. Batch print license certificates (application with lacking requirements).

7. Receive and check claim slip. Require submission of lacking requirements, if any. Retrieve subject application folder. Issue P-License Certificate. Log issuance / release. File application folder.

P5E – ₱5,000 P5I – ₱5,000 P6 - ₱500

None

None

None

15 minutes

15 days

10 minutes

Duty DDRO

Duty DDRO

Administrative

Assistant

Records Officer

28

payment at said Regional Office.)

(Ensure transmittal of P-License Certificate to respective PDEA Regional Offices within 30 working days from date of receipt of regional applications with complete requirements.)

TOTAL *pursuant to DDB

Regulation


minutes

8. Issuance of Dangerous Drugs License (S-License for Non-Practitioner)



Type of Transaction


Who May Avail Entities engaged in retail/ distribute/ manufacture/ import/ export/ conduct research of dangerous drugs


1. Original Duly Accomplished S-License Application Form (FM-CSVlrd-02)

2. Original & photocopies of valid Mayor’s Permit & Official Receipt (private entities only)

3. a. One - time submission of original & photocopy of company Tax Identification Number (TIN) / BIR TIN verification slip / E- TIN/ Latest ITR

b. One-time submission of original & photocopy of TIN/ BIR TIN verification slip / e-TIN/ latest ITR of head of establishment. For foreign national, passport / Alien

PDEA website (http://pdea.gov.ph) or at Compliance Service Office / PDEA Regional Offices LGU

BIR

http://pdea.gov.ph/

29

Certificate of Registration I-Card (ACR I-Card) / Alien Employment Permit (AEP)

c. One-time submission of original and photocopy of TIN / BIR TIN verification slip / e-TIN/ latest ITR of authorized pharmacist

4. For Corporations /Partnership as appropriate

a. One-time submission of original & photocopy of Securities & Exchange Commission (SEC) Certificate of Registration and Articles of Incorporation

or Certificate of Partnership b. Original & photocopy of

valid SEC General Information Sheet (GIS) –for corporation

For Single Proprietorship/ Cooperative as appropriate a. Original & photocopy of

valid Department of Trade and Industry Certificate of Registration of Business Name (CRBN)

b. Original & photocopy of valid Cooperative Development Authority registration certificate

5. Original & photocopy of valid Department of Health (DOH) or Food & Drug Administration (FDA) License to Operate Certificate and Official Receipt, as appropriate

6 a. One-time submission of original & photocopy of valid NBI clearance of head of the drug establishment b. Original & photocopy of valid NBI clearance of authorized pharmacist

7. One-time submission of original Letter of Authorization issued by head of establishment in favor of the pharmacist who will handle

SEC

DTI

CDA

DOH/FDA

NBI

NBI

30

transactions on dangerous drugs (FM-CSVlrd-05)

8. Original & photocopy of valid PRC ID card of authorized pharmacist

9. Original & photocopy of valid PTR of authorized pharmacist (private entities only). Certificate of Employment for government employed pharmacist.

10. Original copy of duly notarized & signed joint affidavit of undertaking of head and authorized pharmacist (FM-CSVlrd-06)

11. One –time submission of duly authenticated company profile

12. One-time submission of duly authenticated organizational structure with names, position and pictures of officers

13. One-time submission of duly authenticated location / vicinity map & picture of company façade (office and/or warehouse) with signage

14. One-time submission of duly authenticated floor plan / lay-out, highlighting the storage area & picture of controlled drug storage area (with double lock)

15. One-time submission of original & photocopy of proof of ownership of property (office and/or warehouse) or contract of lease, as applicable

16. For importers & exporters-original & photocopy of valid Bureau of Customs’ Certificate of Accreditation or Registration

17. For Importers, Exporters & Manufacturers- projected importation / exportation /

PRC

LGU

BOC

31

manufacture for the forthcoming year

18. For Importers, Exporters & Manufacturers valid FDA Certificate of Product Registration (CPR) of dangerous drug preparation/s

19. For Importers, Exporters & Manufacturers- one-time submission of picture of controlled finished dangerous drugs preparations, a copy of each product’s insert/literature and box label.

Note: One-time submission of above cited document is not applicable for renewal applicants unless there are material changes / variation.

FDA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit completely filled-out and signed application form (FM-CSVlrd-02). Arrange all requirements consecutively (refer to the sequence / order as reflected in the application form) and neatly in a legal-sized, color-coded folder: S License Application – Green Multiple License Applications – Yellow (Only applications with

1. Receive and check application with requirements. Interview registrant. Encode information in database. Print/issue assessment slip. Return original copies of documents presented for validation purposes.

None

30 minutes

Duty DDRO

32

complete submission of requirements shall be received and processed). 2. Signify preferred date of inspection. 3. Accompany inspector on scheduled inspection date. Sign in the PSI report to signify concurrence of findings and acknowledgement.

4. Report to PDEA 3 days after inspection date.

2. Schedule date of inspection. Assign inspector. Print/issue Inspection Order. Provide copy to client. 3. Conduct Physical Security Inspection (PSI) and orientation on scheduled date. Provide client with copy of PSI Report. Submit report to D, CS through C, CID within 3 days from date of inspection for notation and approval. 4. Retrieve application folder with noted PSI report from CS Records Officer. Check if approved or otherwise. Require

None

None

None

5 minutes

1 hours (exclusive of travel time)

15 minutes

Deputy Director

DDRO/RCO

Duty DDRO

33

5. Pay License fee. (A government institution is exempted from payment of license fee but not from registration of license).

6. Submit duly noted assessment and present Official Receipt.

submission of lacking requirement, if any. Print/issue assessment slip. (2 copies) 5. Issue Official Receipt.

6. Encode O.R. No. in database. Re-orient authorized pharmacist on regulatory control, if necessary. Print / issue claim slip (2 copies) - if with lacking requirements. Print / issue License Certificate, if submitted complete requirements. Batch print license certificates.

S1 - ₱500 S3 - ₱1,000 S4 -₱3,000 S5C - ₱5,000 S5D - ₱5,000 S5E – ₱5,000 S5I – ₱5,000 S6 - ₱500

None

10 minutes

15 minutes

15 days

DDB Cashier

Duty DDRO

Duty DDRO


34

7. Claim license on specified date. Submit claim slip. (Due to centralized database, issuance of P-License Certificates for applications filed at PDEA Regional Offices shall be claimed at respective regional office within 90 calendar days from date of receipt of application and payment at said regional office.)

7. Receive and check claim slip. Require submission of lacking requirements, if any. Retrieve subject application folder. Issue S-License Certificate. Log issuance /release. File application folder. (Ensure transmittal of S-License Certificate to respective PDEA Regional Offices within 30 working days from date of receipt of regional applications with complete requirements.)

None

10 minutes Records Officer


Regulation


minutes

9. Issuance of Import Permit (IP), Special Permit (SP), and Export Permit (EP)

Import Permit (IP) is issued to current PDEA-registered importer of Dangerous

Drugs (DD) and/or their preparations. Such is applied for every specific

importation of the controlled substance.

Special Permit (SP) is issued to current PDEA-registered importer of (a)

Controlled Precursors and Essential Chemicals (CPECs) and their mixtures

and (b) drug preparations containing Table 1 controlled chemical. Such is

applied for every specific importation of the controlled substance.

35

Office or Division

Compliance Service


Type of Transaction


Who May Avail

A current PDEA-registered importer/ exporter of a) dangerous drugs (DD) and/or their preparations; b) controlled precursors and essential chemicals (CPECs) and their mixtures; and c) drug preparations containing Table 1 controlled chemical.


1. Lodged appropriate permit application and requirements through the Phil. National Single Window Import Permit (FM-CSVIrd-14) Special Permit (FM-CSVIrd-15) Export Permit (FM-CSVIrd-16) To submit the following through email Email Address: pdeacs.impex@ yahoo.com For importer/ exporter DD - Invoice/ Proforma Invoice / Purchase order - Certificate of Product

Registration (CPR)/ If no CPR- application of CPR to FDA

- Import Permit issued by the Government (Competent Authority) of importing country (exporter of DD)

For importer/ exporter CPECs - Invoice/ Proforma Invoice / Purchase order - MSDS/SDS - End-User Declaration (EUD)- Importing country (exporter of CPECs)

Downloaded from PNSW website (nsw.gov.ph)

Supplier

FDA

Importer

Supplier

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Register at the Philippine National Single Window (PNSW) to

1. Retrieve PNSW application and check/verify documents for

None

30 minutes

Duty DDRO

http://www.nsw.gov.ph/

36

lodge appropriate application online. In cases when PNSW is not accessible, submit application and corresponding requirements (hard copy) to PDEA-Compliance Service. Applications shall be made at least fifteen (15) days before transaction is to take place. 2. View status of application at PNSW site and receives email for the payment of regulatory fee. 3. Present PNSW generated application. Pay regulatory fee. 4. Present Official Receipt.

completeness and content. Process 1 Authorize 1 (D,CS) Authorize 2 (DG,PDEA) 2. Update regulatory fee. Generate and send email for the payment of regulatory fee. 3. Issue Official Receipt. Encode O.R. # in the PNSW. 4. Indicate / Note O.R. # and date to the

None Regulatory

Fee ₱500 - (≤1,000 kg/l)

₱1,000 -(>1,000 kg/l to <5,000 kg/l)

₱1,500 – (≥5,000 kg/l)

None

15 days

5 minutes

Duty DDRO

DDB Cashier

Duty DDRO

37

5. Claim approved permit and sign in the release portion.

approved permit. 5. Release approved permit.

None

10 minutes

Duty DDRO


Regulation


10. Provision of Intelligence Data

Requests for intelligence data pertaining and/or related to illegal drugs, drug

personalities, and activities are coursed through to the Intelligence and

Investigation Service (IIS).

Office or Division


Classification G2G – Government to Government

Type of Transaction

Complex

Who May Avail

Other Law Enforcement Agencies


Letter of Request Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit memo or letter of request.

1. Receive and record memo or request letter. 1.1 Forward to concerned Division for appropriate action and complete staff work. 1.2 Review and initial of Deputy Director. 1.3 Approval and signature of

None

None

None

None

3 minutes

5 days

10 minutes

15 minutes

Administrative Aide

Concerned Division

Deputy Director

Service Director

38

2. Receive requested data.

the Service Director. 1.4 Approval of the Director General. 1.5 Encode to outgoing logbook 2. Release of document.

None

None

None

15 minutes

1 minute

1 minute

Director General

Administrative Aide

Administrative

Aide

TOTAL No fees to be

collected.


11. Conduct of Liaison to Counterparts

The International Cooperation and Foreign Affairs Service (ICFAS) is

responsible in the establishment of communication and mutual relationship with

foreign counterparts of the Agency. It primarily leads in the coordination of all

international activities concerning enforcement of laws on dangerous drugs

and controlled precursors and essential chemicals.

Office or Division

International Cooperation and Foreign Affairs Service


Type of Transaction

G2G – Government to Government

Who May Avail

DFA, Foreign Counterparts



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter of request

1. Receive letter of request. 1.1 Prepare communication to Services concerned. 1.2 Sign communication

None

None

None

1 day

2 hours

5 minutes

Administrative Aide

Concerned Division

Service Director

39

2. Receive feedback on the status of request.

to other Service for the ff: 1.3 Feedback on attendees for meeting/ engagement with counterparts. 1.4 Request for nomination of attendees and deliberation of LFSB. 1.5 Prepare official response through Complete Staff Work (CSW). 1.6 Sign CSW for the Command Group’s approval. 1.7 Approve and sign official response of the DG and travel documents. 2. Dispatch of the official communication thru email and courier.

None

None

None

None

None

None

4 days

3 hours

5 minutes

1 day

2 hours and 40 minutes

LFSB Secretariat

Concerned

Division

Service Director

Director General

Concerned Division

TOTAL No fees to be

collected.


minutes

40

12. Retrieval of Pieces of Evidence (OLEAs)

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

Other Law Enforcement Agencies (OLEAs)


Letter of Request CS Permit or License Affidavit of Undertaking Application Form

Requesting Party Compliance Service - PDEA

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit documentary requirements. 2. Check the items and sign on the corresponding forms.

1. Record and retrieve items no longer needed in court which have been approved by DG, PDEA and/or Committee on Usefulness for training/research purposes. 2. Complete the documentation.

None

None

30 mins

2 hours

Evidence Custodian

Evidence Custodian


collected.

2 hours and 30 mins

13. Request for Clandestine Laboratory Certification

The Laboratory Service issues Certification whether a seized clandestine

laboratory falls into the classification set by DDB based on the chemistry report

and inventory of drug and non-drug evidences. LS Chemists’ presence is vital

during all operations for their assessment and affirmation.

Office or Division

Laboratory Service


Type of Transaction

G2B – Government to Business G2G – Government to Government

41

Who May Avail

PDEA Operating Units


Letter of Request for Certification Chemistry Report Inventory of Drug and Non-drug Evidence Photographs of Alleged Clandestine Laboratory Recommendation of Chemist On-site Through After Activity Report

Requesting Party Laboratory Service-PDEA

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Request Letter for Certification. 2. Receive Certification

1. Receive Request Letter of Certification. 1.1 Attached requirements must be checked: a) copy of Chemistry Report (if not examined by LS). b) copy of inventory of seized items c) photos of the said operation (place upon seizure) 1.2 Evaluation of said Clandestine Laboratory Seizure with recommendation of assessing Chemist. 1.3 Obtain signature of D, LS on Certification. 2. Release issued

None

None

None

None

None

5 minutes

10 minutes

1 day

1 hour

30 minutes

Examination Division

Personnel


Personnel


Personnel

Service Director

42

on scheduled date of release.

Clandestine Laboratory Certification.


Personnel


collected.

1 day, 1 hour and 45 minutes

14. Destruction of Dangerous Drugs/CPECs

As mandated by RA 9165, the Agency has the sole responsibility of destructing

dangerous drugs (DD) and controlled precursors and essential chemicals

(CPECs).

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

Regional Trial Court, OLEAs


Court Order Written Order from DG

Regional Trial Court

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Court Order for proper disposition of evidence 2. Receive letter invitation re schedule of

1. Receive Court Order 1.1 Review pieces of evidence for proper disposition 1.2 Propose a destruction activity for the approval of the Director General 2. Send letter invitation to witness the destruction activity

None

None

None

None

5 mins

1 day

7 days

3 days

Receiving Officer

Evidence Custodian

Chief, DED Evidence Custodian

Admin Officer

43

destruction activity 3. Witness the destruction of dangerous drugs/CPECs on the date of the activity. 4. Sign the certificate of destruction.

3. Facilitate the destruction of dangerous drugs/CPECs. 4. Facilitate signing of certificate of destruction

None

None

2 days

1 day

Evidence Custodian

Evidence Custodian


collected.

14 days and 5 mins

15. Destruction of Expired Medicines

As mandated by RA 9165, the Agency has the sole responsibility of

destructing expired medicines. Pharmaceutical companies submit request to

PDEA for their medicines which are beyond and over the dates of

consumption.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

Pharmaceutical/Industrial companies and hospitals


Letter of Request CS License or Permit

Requesting Party Compliance Service-PDEA

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter

1. Check documents for completeness and content. 1.1 Receive document and record in designated logbook.

None

10 mins

Evidence Custodian

44

2. Request schedule and availability of PDEA witness. 3. Receive feedback on the request 4. Witness the destruction of DD/CPECs on the date of activity.

2. Schedule and assign Evidence Custodian 3.Give feedback on the available schedule of witness 4. Witness destruction and sign documents

None

None

None

10 minutes

5 minutes

4 hours

Evidence Custodian

Evidence Custodian

Evidence Custodian


collected.


16. Preparation of Training Modules or Program of Instruction for Drug Forensic Chemist Basic/Advanced Training Course, New Psychoactive Substances (NPS)/Drug Identification Due to the continuing increase and fast phase development in the production

and distribution of dangerous drugs, the Laboratory Service makes parallel

actions by upgrading the training modules or programs of instruction to keep

abreast with the trend.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail PDEA Academy, other concerned Offices



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

45

1. Submit request letter (with training details like Objectives and Target Participants, etc). 2. Receive POI on scheduled date.

1. Receive request letter 1.1 Prepare POI or training Module 1.2 Submit prepared POI for the approval of DG, PDEA 2. Release POI or Training Module.

None

None

None

None

5 minutes

3 days

3 days

5 minutes

Research Chemist

C, SRD and D, LS

D, LS

Research Chemist


collected.


17. Retrieval of Pieces of Evidence (PDEA Chemist)

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA Chemist/LS Personnel


Subpoena/Court Order Regional Trial Court

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present subpoena or court Order to Evidence Custodian. 2. Check the evidence and sign the corresponding forms.

1. Record and retrieve evidence. 2. Complete the documentation.

None

None

1 hour

8 hours

Evidence Custodian

Evidence Custodian

46


collected.

9 hours (same day process)

18. Turn-over of Pieces of Evidence (PDEA Chemist)

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA Chemist


Chemistry Report

Laboratory Service-PDEA

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit documents and evidence to Evidence Custodian. 2. Witness the weighing of pieces of evidence for turn-over. 3. Sign the corresponding forms.

1. Check the markings of the specimen and completeness of documents. 2. Weigh the pieces of evidence being turned over and record in the Chemist turn-over logbook the actual gross weight. 3. Complete the documentation.

None

None

None

1 hour

8 hours

1 hour

Evidence Custodian

Evidence Custodian

Evidence Custodian


collected.


47

19. Turn-over of Pieces of Evidence (PNP, NBI, BOC)

PDEA as mandated by the Provisions in RA 9165 has jurisdiction over drug

evidences seized during anti-illegal drug operations such interdictions,

dismantling of dens, buy-busts, and others.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PNP, NBI, BOC


Court Order Chemistry Report (if available) Transmittal Letter


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit documents and evidence to Evidence Custodian. 2. Witness the weighing of pieces of evidence for turn-over. 3. Sign the corresponding forms.

1. Check the markings of the specimen and completeness of documents. 2. Weigh the pieces of evidence being turned over and record in the transmittal letter the actual gross weight. 3. Complete the documentation.

None

None

None

1 hour

8 hours

1 hour

Evidence Custodian

Evidence Custodian

Evidence Custodian


collected.


48

20. Turn-over of Pieces of Evidence (Regional Trial Court)

Office or Division

Laboratory Service


Type of Transaction


Who May Avail



Court Order Chemistry Report (if available) Transmittal Letter


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Request for schedule thru letter or phone call. 2. Present documents and pieces of evidence. 3. Witness the weighing of pieces of evidence for turn-over. 4. Sign the corresponding forms. 5. Witness the sealing of the evidence in another container.

1. Confirmation of the availability of the evidence custodian on the requested date. 2. Check the markings of the specimen and completeness of documents. 3. Weigh the pieces of evidence being turned over and record in the transmittal letter the actual gross weight. 4. Complete the documentation seal the evidence in another container. 5. Sign the seal of the container.

None

None

None

None

None

1 hour

1 hour

8 hours

1 hour

30 mins

Evidence Custodian

Evidence Custodian

Evidence Custodian

Evidence Custodian

Evidence Custodian

49


collected.


(same day process)

21. Conduct of Drug Test to Arrested Personalities

Any person apprehended or arrested for violating the Provisions of RA 9165

shall be subjected to the screening laboratory within 24-hours, if the

apprehending or arresting officer has reasonable ground to believe that the

person apprehended or arrested, on account of physical signs or symptoms or

other visible or outward manifestation, is under the influence of dangerous

drugs.

Law enforcement agencies such as PNP, AFP, BJMP, BOC, BuCor and other

law enforcement agencies (OLEAs) seek the assistance of the PDEA, being

the premier forensic laboratory, in the conduct of drug test to arrested

personalities during operations. The subject personalities are brought to the

Laboratory Service for urine collection and the results of which are the

essential in the filing of case to the suspects.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail PDEA, BJMP, BOC, BuCor, AFP, PNP, OLEAs



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter of request. 1.1 Apprehended person/s fill-out documents. 2. Apprehended person/s donate at least sixty (60) mL of urine specimen.

1. Receive letter of request. 2. Witness the urine collection.

None

None

30 minutes

5 hours

Duty Chemist

Duty Chemist

50

3. Apprehended person/s signs documents. 4. Client comes back on the scheduled release date.

3. Complete documents. 3.1Process request- conduct analysis 4. Release of report.

None

None

None

1 hour

5 hours

30 minutes

Duty Chemist

Duty Chemist


collected.


22. Conduct of Laboratory Examination (Releasing of Chemistry Reports –

Qualitative Analysis of Samples)

Law enforcement agencies such as PNP, AFP, BJMP, BOC, BuCor and other

law enforcement agencies (OLEAs) seek the assistance of the PDEA, being

the premier forensic laboratory, in the conduct of laboratory examination on

seized substances.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA, BJMP, BOC, BuCor, AFP, PNP, OLEAs


Letter of Request Properly marked specimen Chain of Custody Form

Requesting Party Requesting Party

Laboratory Service-PDEA

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

(based on the

simplest amount of

item- e.g. test buy)

PERSON RESPONSIBLE

1. Submit letter of request and specimen.

1. Receive letter of request and specimen. Scrutinize specimen markings and description if they match on

None

30 minutes

Duty Chemist

51

2. Submit Chain of Custody Form 3. Receive result on scheduled date of release.

the letter of request. 2. Conduct qualitative examination. 3. Release of report.

None

None

23 hours

30 minutes

Chemist

Chemist on Duty


collected.

24 hours (same day

process)

23. Development and/or Validation of New Methods of Analysis for Drugs and

CPECs

With the proliferation of dangerous drugs and highly technical production of the

chemical composition of DD and CPECs, profiling of drugs is also upgraded.

In its effort to elevate the process of analysis of dangerous drugs and CPECs,

the Laboratory Service continues to develop innovations of new methods in

which examinations are made more efficient and effective.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

LS – Examination Division



CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter (and samples, if applicable).

1. Receive request letter (and samples, if applicable) 1.1. Complete documentation 1.2 Conduct method development/ validation

None

None

None

5 minutes

10 minutes

10 days

Research Chemist

Research Chemist

Research

Chemist and C, SRD

52

2. Come back on the scheduled release date.

1.3. Document developed/validated method 2. Release method of analysis

None

None

3 days

1 day

Research

Chemist, C, SRD and D, LS

C, SRD


collected.


24. Request for Impurity Profiling of Methamphetamine Hydrochloride

Being the premier forensic laboratory, LS’ expertise on impurity profiling of

methamphetamine hydrochloride, most commonly known as “shabu”, is sought

by law enforcement agencies like NBI, PNP, and OLEAs.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA, NBI, PNP, other government agencies


Letter of Request Copy of Chemistry Report (Qualitative)

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit

request letter, other documents and samples

1. Receive request letter, other documents and samples. 1.1 Check and weigh samples 1.2 Complete the documentation 1.3 Perform impurity chromatographic profile analysis

None

None

None

None

5 minutes

10 minutes

10 minutes

15 days

Research Chemist

Research Chemist

Research Chemist

Research Chemist

53

2. Come back on the scheduled release date.

1.4 Perform purity test 1.5 Perform chiral analysis 1.6 Analyze data 1.4 Prepare reports 2. Release reports.

None

None

None

None

None

15 days

15 days

3 days

1 day

5 minutes

Research Chemist

Research Chemist

Research Chemist

Research


C, SRD


collected.


25. Request for Quantitative Examination of Dangerous Drugs or CPECs

Law enforcement agencies such as PNP, AFP, BJMP, BOC, and BuCor seek

the assistance of PDEA, being the premier forensic laboratory, in the conduct

of laboratory examination on seized substances. Quantitative examination form

as part and parcel of the investigation in any drug case.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA, NBI, PNP, other government agencies


Letter of Request Copy of Chemistry Report (Qualitative)

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter, other documents and samples

1. Receive request letter, other documents and samples. 1.1 Check and

weigh samples

None

None

5 minutes

10 minutes

Research Chemist

Research Chemist

54

2. Come back at the scheduled release date.

1.2 Complete the documentation

1.3 Prepare

samples for laboratory analysis

1.4 Prepare

calibration curve

1.5 Run samples

in the instrument

1.6 Analyze data

1.7 Prepare Purity Test Report

2. Release report.

None

None

None

None

None

None

None

10 minutes

2 days

13 days

12 days

1 day

1 day

5 minutes

Research Chemist

Research Chemist

Research Chemist

Research Chemist

Research Chemist

Research


Research Chemist


collected


26. Research in New Emerging Drug of Abused/New Psychoactive Substances

(NPS)

New psychoactive substances (NPS) are a range of drugs that have been

designed to mimic established illicit drugs, such as cannabis, cocaine, ecstasy

and LSD.

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA, DDB, Other Government Agencies



55

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter (and samples, if applicable). 2. Receive report on scheduled release date.

1. Receive request letter (and samples, if applicable). 1.1 Complete the

documentation 1.2 Conduct

research (and laboratory analysis, if applicable).

1.3 Prepare report 2. Release report.

None

None

None

None

None

5 minutes

10 minutes

28 days

1 day

5 minutes

Research Chemist

Research Chemist

Research Chemist

Research Chemist, C,

SRD and D, LS

Research Chemist/ C,

SRD


collected


27. Research Pertaining to Drugs or Chemicals Used as Alternative Materials

for the Production of Illegal Drugs

Office or Division

Laboratory Service


Type of Transaction


Who May Avail

PDEA, DDB, Other Government Agencies



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request letter (and samples, if applicable).

1. Receive request letter (and samples, if applicable)

None

5 minutes

Research Chemist

56

2. Receive report on scheduled release date.

1.1 Complete the documentation

1.2 Conduct research (and laboratory analysis, if applicable)

1.3 Prepare report 2. Release report

None

None

None

None

10 minutes

28 days

1 day

5 minutes

Research Chemist

Research Chemist

Research Chemist, C,

SRD and D, LS

Research Chemist/ C,

SRD


collected


28. Request for Drug Case Status (Ensuring of Airtight Monitoring of Cases)

- (External)

Status of drug cases are being monitored through Case Monitors assigned in

different Regional Trial Courts (RTCs) nationwide. Monitoring functions

endeavors to provide relevant information to concerned stakeholders.

Office or Division



Type of Transaction

G2C - Government to Client G2B - Government to Business G2G - Government to Government

Who May Avail

PDEA National Services and Regional Offices, NGOs, LGUs, other government agencies, private sectors, foreign counterparts, and other stakeholders



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter or request through facsimile,

1. Receive the letter or request from D, PDEA

None

3 minutes

Administrative Staff/Aide

57

email, or personal service 2. Receive reply-letter or reply-slip

1.1 Encode to logbook and attach routing slip 1.2 Assess and evaluate request 1.3 Forward to appropriate Division 1.4 Act on the request and verify case status and other pertinent data 1.5 Prepare reply-letter or reply-slip 1.6 Forward to DG, PDEA 1.7 Approval and signature of the reply-letter or reply-slip by the Director General 1.8 Receive the signed/approved letter-reply 1.9 Encode to outgoing logbook 2. Release to client

None

None

None

None

None

None

None

None

None

None

3 minutes

5 hours

5 minutes

1 day

5 minutes

5 minutes

1 day

3 minutes

3 minutes

3 minutes

Secretary of Service Director

Service Director

Secretary of

Service Director

Chief, PCMD/

NCR and Regional Encoders

Chief PCMD/NCR and Regional

Encoders

Director General


Administrative

Staff/Aide



collected


minutes

58

29. Request for Lecture on Salient Provisions of RA 9165 (Comprehensive

Dangerous Drugs Act of 2002)

Conducting of lectures on Salient provisions of RA 9165 and other related rules

and regulations is one of the integral functions of the Legal and Prosecution

Service (LPS). PDEA, other government and no-government agencies,

educational institutions, and private sectors are sending invites to LPS to

provide subject matter experts (SMEs) for the conduct of the said lecture. This

is to ensure that provisions on anti-drug law are effectively carried out by other

concerned government agencies, educational institutions and private sectors.

Office or Division



Type of Transaction


Who May Avail

Schools, NGOs, LGUs, other government agencies, private sectors, foreign counterparts, and other stakeholders


Letter of Request

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter or request through facsimile, email, or personnel service (with training details like objectives and target participants) 2. Receive feedback on the request.

1. Receive the letter or request. 1.1 Forward to Service Director for assessment. 1.2 Designate subject matter expert (SME). 2. Coordinate with the requesting party as to the details of the lecture.

None

None

None

None

3 minutes

2 minutes

1 day

7 hours and 55

minutes

Administrative Aide/Staff

Service Director/Deputy

Director

Administrative Aide/Staff/LPS

Lawyers


collected.

2 days (processing of the

request) *conduct of lecture is

subject to the availability of the

lawyers

59

30. Request for Record Verification on Drug Offenders

Concerned government agencies may seek the assistance of Legal and

Prosecution Service (LPS) to verify whether there are cases filed against

certain individuals.

Office or Division



Type of Transaction


Who May Avail

PDEA National Services and Regional Offices, and other government agencies


Memorandum or Letter-Request for Verification with Attachments

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter or request through facsimile, email, or personal service. 2. Receive requested data.

1. Receive the request. 1.1 Forward to concerned Division for appropriate action. 1.2 Facilitate the verification. 1.3 Prepare appropriate reply-memorandum. 1.4 Approve and sign the reply. 1.5 Encode to outgoing logbook. 2. Release to client.

None

None

None

None

None

None

None

3 minutes

2 minutes

1 day



5 minutes

Administrative Aide

NCR and Regional Encoder

Service Director

Administrative

Aide

Administrative Aide

60


collected.

2 days and 4 hours

31. Request for Statistics on Drug Cases

Legal and Prosecution Service (LPS) collates data on drug cases through

court orders, decisions and court inventory received from Regional Courts

(RTCs) nationwide.

Office or Division



Type of Transaction


Who May Avail

Students, NGOs, LGUs, other government agencies, private sectors, foreign counterparts, other stakeholders


Letter of Request

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter or request through facsimile, email, or personnel service.

1. Receive the request. 1.1 Forward to concerned Division for appropriate action. 1.2 Facilitate the verification / gathering of data. 1.3 Prepare appropriate reply and the requested data. 1.4 Approve and sign the reply. 1.5 Encode to outgoing logbook.

None

None

None

None

None

3 minutes

2 minutes

1 day



Administrative Aide

NCR and Regional Encoder /

Statistician

Service Director

Administrative

Aide

61


2. Release to client.

None 5 minutes

Administrative Aide


collected.

2 days and 4 hours

32. Request for Legal Opinion

Legal and Prosecution Service (LPS) renders legal opinion and comments on

legal issues or other concerns of the National Head Office and Regional Offices

of PDEA and of other entities/persons.

Office or Division



Type of Transaction

G2C – Government to Client G2B – Government to Business G2G – Government and Government

Who May Avail

Students, NGOs, LGUs, other government agencies, private sectors, foreign counterparts, and other stakeholders



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter or request through facsimile, email, or personal service.

1. Receive the request. 1.1 Endorse request to Service Director for assessment. 1.2 Assess letter-request. 1.3 Endorse to concerned Division for appropriate Division.

None

None

None

None

3 minutes

2 minutes


5 minutes


Administrative

Aide/Staff

Service Director

62


1.4 Assess and prepare legal opinion / comments. 1.5 Review, approve, and sign the reply. 1.6 Encode to outgoing logbook. 2. Release to client.

None

None

None

None

3 days and 4 hours

2 days and 3

hours

5 minutes

Concerned Division

Service Director



collected.

7 days

33. Competitive Public Bidding

Public bidding is a method of procurement of large volume or quantity of

supplies, equipment, and/or devices that are needed by the Agency in

performance of its duties and responsibilities. Interested parties undergo

screening process and eligible bidders are determined by a technical working

group (TWG).

Office or Division

Logistics Management Service


Type of Transaction


Who May Avail Interested commercial and industrial entity


Bidding Documents shall include:

• Approved Budget for the Contract (ABC)

• Instruction to Bidders

• Terms of Reference

• Eligible Requirements

• Plans and Technical Specifications

• Form of Bid, Price Form and list of Goods or Bill of Quantities

• Delivery Time or Completion Schedule

• Form and Amount of Bid Security

Provided by the Inviting Party

63

• Form and Amount of Performance Security and Warranty

• Form of Contract and General and Special Conditions of Contract

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquire on the availability of Bid Documents. 2. Payment of appropriate fees as required based on BDS. 3. Present OR. 4. Attend Pre– bid Conference, as scheduled. 5. Submit Bid/Attend Opening of

Preliminary Course of Action - Preparation of BID Documents Sheet (BDS). - Conduct pre-procurement conference. - Advertise and post Invitation to Bid (ITB). 1. Sale of BDS, as applicable. 2. Issuance of Official Receipt (OR). 3. Release of BDS to interested bidder/supplier. 4. Conduct Pre - Bid Conference 4.1 Prepare Supplemental Bid Bulletin, if necessary. 5. Receive and open Bids.

None

None

None

None *as provided in RA 9184

*as provided in RA 9184

None

None

None

7 days

3 hours

7 days

5 minutes

10 minutes

3 minutes

4 hours

3 days

1 day

BAC TWG

BAC Members/

BAC TWG/ BAC Secretariat BAC Secretariat

BAC Secretariat

FMS Cashier

BAC Secretariat

BAC Members

BAC TWG BAC Secretariat BAC Secretariat

BAC Members

BAC TWG BAC Secretariat

64

Bids, as scheduled. 6. Receive Notice of Post Disqualification, for losing bidder. 7.Acknowledge NOA 8. Post-Performance Security Bond. 9. Acknowledge Contract 10. Acknowledge Notice to Proceed (NTP)

5.1 Evaluate Bids / Post qualification of documents. 5.2 Present evaluation result to BAC. 5.3 Declare Lowest Calculated Responsive Bid 6. Prepare Notice of Post Disqualification to losing bidders, if any. 6.1 Prepare and Sign BAC Resolution for Notice of Award (NOA). 6.2 Approve BAC Resolution for NOA. 7. Prepare and issue NOA. 7.1 Post NOA 8. Prepare and issue Contract. 9. Prepare and issue NTP 10. Post NTP and Contract

None

None

None

None

None

None

None

None

*as

provided in RA 9184

None

None

60 days

30 minutes

30 minutes

1 day

14 days

3 days

5 days

1 day

10 days

7 days

1 day

BAC TWG BAC Secretariat

BAC TWG

BAC TWG

BAC TWG

BAC Members BAC Secretariat

Head of Procuring Entity

(HOPE) BAC Secretariat BAC Secretariat BAC Secretariat

BAC Secretariat

BAC Secretariat

65

11. Deliver the supply.

11. Inspect and accept supply.

None *as specified in the contract

Supply Management

Division

TOTAL *as provided

in RA 9184


minutes

34. Recruitment and Training of Drug Enforcement Officers (DEOs)

PDEA Academy personnel are responsible in the recruitment, selection, and

placement of drug enforcement officers (DEOs), also known as the agents.

Applicants are screened based on the minimum qualification standards set by

the Civil Service Commission, agility examination, neurological examination

and interview. Successful applicants undergo six-month rigorous training at the

PDEA Academy in Silang, Cavite.

Office or Division

PDEA Academy


Type of Transaction


Who May Avail

All interested qualified applicants


Letter of Intent Personal Data Sheet (PDS) Certificate of Eligibility Transcript of Records (TOR) Diploma Clearances issued by government Agencies

Requesting Party Downloaded from CSC and PDEA Websites

PRC / CSC School School

NBI / City Hall

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Check CSC and PDEA websites for vacant positions. 2. Submit application with attached pertinent documents - Email - Courier - Walk-in

1. Prepare the budget and Letter of Instruction 2. Accept applications. 2.1 Initial assessments of minimum qualification standards. (If

None

None

None

3 days

60 days

PDEA Academy

PDEA Academy

PDEA

Academy

66

3. Take QNPE.

4. Undergo medical and dental examination.

applicant is qualified, proceed to the next step. If, not, inform the application of the status). 3. Notify applicants - who met the MQS of the QNPE schedule and venue - are not qualified 3.1. Administer qualifying exam and neuro-psychiatric exam 3.2 Check QNPE 3.3 Forward QNPE results to PDEA Academy 3.4. Notify applicants of the results of QNPE

(Note: Conduct of Comprehensive

Background Investigation (CBI) for

passers)

4. Conduct of Medical and Dental Examination. 4.1 Discuss results of MDE with the Medical Board. 4.2 Conduct of Medical Board Evaluation and Re-evaluation.

None

None

None

None

None

None

None

None

2 days

3 days

10 days

1 day

2 days

5 days

1 day

2 days

PDEA Academy

Service Provider

Service Provider

Service Provider

PDEA Academy

Medical Board /

Service Provider

PDEA Academy

PDEA Academy

67

5. Undergo physical fitness tests. 6. Undergo panel interview. 7. Receive status of application.

5. If passed, applicant take the Physical Fitness Tests (PFT). 5.1 Medical Officer determines if applicant is fit to undergo PFT. 6. Conduct panel interview. 6.1 Deliberate the final results of selection. 7. Notify successful applicants for training. 7.1 Review the program of Instruction 7.2 Plan and coordinate training: - invite subject matter experts - prepare training schedule - request budget 7.3 Conduct inventory and prepare training requirements - training kit - individual training supplies - training equipment - training facilities

None

None

None

None

None

None

None

None

1 day

2 days

1 day

1 day

1 day

3 days

5 days

5 days

PDEA

Academy

Medical Board /

Service Provider

Recruitment and Selection Board (RSPB)

PDEA

Academy / RSPB

PDEA

Academy

PDEA Academy

PDEA Academy

PDEA Academy

68

8. Undergo DEOBC Training

7.4 Receive Agency Order for the final List of Qualified Applicants to undergo 6-month Basic Training 8. Conduct Drug Enforcement Officers Basic Course (DEOBC)

None

None

1 day

184 days

PDEA

Academy

PDEA Academy


collected.

293 days

35. Issuance of Certificate of Coordination (COC) - External

Certificate of Coordination is a document issued by PDEA to anti-drug units

prior the conduct of a planned anti-drug operation in compliance to Section 86

para (a) of the Implementing Rules and Regulation of Republic Act 9165 or the

"Comprehensive Dangerous Drugs Act of 2002". The COC serves as a

mechanism of the Agency in monitoring the anti-drug operations of all anti-drug

units.

Office or Division

Plans and Operations Service – National Operations Center (POS-NOC)


Type of Transaction


Who May Avail

Other Law Enforcement Anti-Drug Units (PNP, NBI, BOC, etc)


Coordination Form Pre-operation Report

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit requirements.

1. Receive documents and verification. 1.2 Encode operation in the database / Preparation of COC

None

None

5 minutes

National Operation

Center

National Operation

Center

69

2. Receive COC.

1.3 Approve

COC 2. Release of COC

None

None

8 minutes

2 minutes

Authorized Signatory

National

Operation Center


collected.

15 minutes

36. Provision of Advocacy Campaign Activities/Lectures

As an integral function of the Preventive Education and Community

Involvement Service (PECIS), it conducts campaign activities to schools,

NGOs, LGUs, other government agencies, private sectors and other

stakeholders. Coordination with is done to facilitate such undertaking.

Campaign activities may be in the form of lectures, seminars, conferences, film

showing, public service, or museum tour.

Office or Division

Preventive Education and Community Involvement Service


Type of Transaction


Who May Avail

Schools, NGOs, LGUs, other government agencies, private sectors, other stakeholders



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit request.

1. Receive request. 1.1 Forward to Chief Administrative Officer. 1.2 Review and asses the request. 1.3. Approve and sign by Service Director.

None

None

None

None

10 minutes

1 hour

1 hour

2 hours

Administrative Aide

Chief

Administrative Officer

Division Chief

Service Director

70

2. Feedback on the status of request.

1.4 Prepare travel order of designated speaker/s. 1.5 Endorse travel order to DG/DDGA for approval. 1.6 Approve travel order. 1.7 Issue approved travel order to designated speaker. 2. Provide feedback on the status of the request.

None

None

None

None

None

10 minutes

15 minutes

15 minutes

2 days

10 minutes

Administrative Officer

Service Director

Director General

Administrative

Officer

TOTAL No fees to be

collected.

2 days and 5 hours

37. Request for Media Interview (Campaign Through Penta-Media)

The easiest and most effective way to make the general public aware of the

Agency’s campaigns, programs and undertakings is through media interview.

Grant of interview to news networks helps in the propagation of the information,

clarification of issues, talks, and news about the Agency.

Office or Division



Type of Transaction


Who May Avail

News and Public Affairs Networks, newsmen, reporters and other news media platforms



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter of request.

1. Receive letter of request through text

None

5 minutes

Message Center

Personnel

71

2. Receive status of request.

message, phone or email. 1.1 Endorse the request to ODG. 1.2 Issue memo to concerned Services/Offices for essential data as reference during the interview. 1.3 Collate data or information from concerned Services/Offices. 1.4 Submit collated reference for the perusal of the COS. 2. Notify the requesting party of the status of request.

None

None

None

None

None

10 minutes

5 minutes

1 hour

15 minutes

5 minutes

Chief, PIO

Information Officer

Information

Officer

Message Center

Personnel

Information Officer


collected.

1 hour and 40 minutes

38. Request for Statistical Data, Media Queries (Campaign Through Penta-

Media)

Statistical data are part and parcel of any undertaking of the Agency. Data speak of the accomplishments and hardwork of the people painstakingly exert effort in performing its duties and responsibilities. Whenever there are requests for such data, PIO handles the job.

Office or Division



Type of Transaction


Who May Avail

News and Public Affairs Networks, newsmen, reporters and other news media platforms, OLEAs


72


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter of request for statistical data. 2. Receive the requested data.

1. Receive letter of request through text message, phone or email. 1.1 Send the data (if readily available) through email, fax, messenger. 1.2 Prepare memo for concerned Services/Offices (if data is not available). 1.3 Endorse the request to ODG for the DG’s decision matrix. 2. Send the data in a way convenient for the requesting party.

None

None

None

None

None

5 minutes

5 minutes

5 minutes

1 hour

30 minutes

Message Center

Personnel

Information Officer

Information Officer

Chief, PIO

Information

Officer


collected.

1 hour 45 minutes

39. Conduct of High Impact Operation (HIO)

High Impact Operations refer to anti-drug operations which include controlled-

delivery operations, dismantling of drug dens and tiangges, interdiction

operations, dismantling of clandestine laboratories and chemical warehouses,

and seizure of high volumes of dangerous drugs (DD), controlled precursors

and essential chemicals (CPECs).

Office or Division



73

Type of Transaction


Who May Avail

All


None Not Applicable

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Report information to the Office. 2. Receive confirmation of the reported information.

1. Log the informant’s information. 1.1 Conduct interview to gather information and prepare Summary of Information (SOI). 1.2 Review SOI and prepare report. 1.3 Review the report, confer with Chief Intelligence and recommend approval or disapproval of the report. 2. If disapproved, inform the informant (report will be forwarded to Intelligence Division for filing). If approved, the report will be forwarded to the Deputy Director. 2.1 Read the report and

None

None

None

None

None

None

5 minutes



1 hour

15 minutes

1 hour

Duty Desk Officer

Intelligence Division

Chief, Intelligence

Division

Service Director

Intelligence Division / Service Director

Deputy Director

74

forward the same to Chief, POD. 2.2 Read the report and endorse to SET. 2.3 Convene and conduct briefing to members and prepare pre-ops and the move shoot communication equipment. 2.4 Request for Certificate of Coordination (COC) at NOC. 2.5 Verification of report. 2.6 Prepare After Operation Report. 2.7 Submit report to Service Director and prepare report for the Director General. 2.8 Convene with the operating team and prepare the pre-ops and the move, shoot, communication equipment if the report is positive. If the report is

None

None

None

None

None

None

None

1 hour

3 hours

2 hours

(Note: This Office is an operating unit, hence, the processing time for verification and negation operation are beyond the

control of the operating units.)

1 hour

2 hours

3 hours

Chief, POD

Designated

SET

Designated SET / Duty

Desk Officer

Designated

SET

Designated SET

Designated SET / POD Personnel

Service Director /

Designated SET

75

3. Receive update on the status of reported information.

negative, informant will be informed and the report will be forwarded to Intelligence Division for filing. 2.9 Conduct negation operation if the report is positive. 2.10 Prepare after operation report and necessary documents and file appropriate case. 3. Inform the informant on the action taken.

None

None

None

(Note: This Office is an operating unit, hence, the processing time for verification and negation operation are beyond the

control of the operating units.)

36 hours (straight)

15 minutes

Service

Director / Designated

SET

Designated SET

Designated SET

TOTAL No fees to be

collected.

12 days, 1 hour and 35

minutes

76

NATIONAL OFFICES

INTERNAL SERVICES

77

1. Release of Employee’s First Salary

The processing of the first salary of newly appointed employees commenced upon completion of all pertinent documents and release of the Civil Service Commission (CSC) Attestation. Usually, the minimum required period of time for it to be processed is three (3) months. Once first salary is released, employee receives his salary regularly.

Office or Division

Financial Management Service


Type of Transaction

G2G - Government to Government

Who May Avail

Newly appointed PDEA employee


Certified true copy of CSC Attested Appointment Certified Copy of Agency Order on Appointment Certified True copy of Oath of Office Certificate of Assumption

Statement of Assets, Liabilities and Networth (SALN) Approved Daily Time Record (BIR Forms 1902 and 2305)

CSC

AHRS

AHRS

AHRS Downloaded from CSC website

BIR

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit all required documents.

1. AHRS furnish the requirements to FMS. 1.1 Compute salary due to employee. 1.2 Furnish copy of the payroll to Budget Division (BD). 1.3 Prepare Obligation Request and Status (ORS). 1.4 Prepare and sign the Disbursement

None

None

None

None

None

10 minutes

1 hour

5 minutes

30 minutes

30 minutes

RSPB Personnel

Fiscal and Accounting

Division

Budget Division


Division

78

2. Receive check for the first salary.

Voucher (DV), and forward the DV and its supporting documents to the ODG for approval. 1.5 Approve the DV. 1.6 Prepare the check, Advice of Checks Issued and Cancelled (ACIC), List of Due and Demandable Accounts Payable-Auto Debit Account (LDDAP-ADA) and Financial Data Entry System (FINDES). 1.7 Forward the check, ACIC, LDDAP-ADA and FINDES and its supporting documents to the Director (D), FMS and DG, PDEA for signature. 1.8 Forward the signed ACIC, LDDAP-ADA and FINDES to the Land Bank of the Philippines (LBP). 2. Notify the employee/payee and release the check.

None

None

None

None

None

30 minutes

30 minutes

2 hours

2 hours

5 minutes

Director General


Division


Division


Division Liaison Officer

Disbursing Officer

79


collected.


2. Issuance of Clearance (for MBAI, GSIS, Provident, and COOP)

PDEA personnel who wish to apply for monetary loan from either, MBAI,

GSIS, Provident, or COOP secures clearance from the Internal Affairs

Service. Clearance is one of the requirements for the processing of loan.

Office or Division

Internal Affairs Service


Type of Transaction


Who May Avail All PDEA Personnel


Clearance Request Form Administrative and Human Resource Service

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-out Clearance Request Form.

1. Log request in the logbook. 1.1 Verify records (if requesting party has pending case no clearance will be issued). 1.2 Encode details of the request in the database. 1.3 Print clearance / certification. 1.4 Forward to D. IAS for signature. 1.5 Log in the logbook.

None

None

None

None

None

None

1 minute

3 minutes

1 minute

1 minute

1 minute

1 minute


Administrative

Assistant



Service Director


80

2. Receive clearance.

2. Release clearance to the requesting party.

None

1 minute Administrative Assistant


collected.

9 minutes

3. Mandatory Drug Test to PDEA Employees

Mandatory drug test to all PDEA personnel – regardless of employment status

- is ordered by the Director General (DG).

Office or Division

Laboratory Service


Type of Transaction


Who May Avail All PDEA personnel


Employee ID Client Information Sheet

Administrative and Human Resource Service

Laboratory Service

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter of request or as directed by the Top Management. 2. Present proof of identification. 3. Fill-out documents.

4. Donate at least sixty (60) mL of urine specimen.

1. Receive letter of request. 2. Verify the identity of the personnel. 3. Check and verify filled-out Consent and Custody Form 4. Witness the urine collection. 4.1 Complete documents.

None

None

None

None

None

5 minutes

15 minutes

15 minutes

5 hours

1 hour

LS Personnel

Duty Chemist

Duty Chemist

Designated Authorized Specimen

Collector (ASC) Duty Chemist

81

4.2 Process drug testing. 4.3 Release of report to the Top Management.

None

None

15 hours

30 minutes

Duty Chemist

D, LS with Chief, ED


collected.

22 hours and 5 minutes (same day process)

4. Request for Drug Case Status (Ensuring of Airtight Monitoring of Cases)

- (Internal)

Status of drug cases are being monitored through Case Monitors assigned in

different Regional Trial Courts (RTCs) nationwide. Monitoring functions

endeavors to provide relevant information to concerned stakeholders.

Office or Division

Legal and Prosecution Service - PCMD


Type of Transaction


Who May Avail

PDEA National Services and Regional Offices, OLEAs, and foreign counterparts



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive the letter or request. 1.1 Encode to logbook and attach routing slip. 1.2 Assess and evaluate request.

None

None

None

3 minutes

3 minutes

1 hour


Secretary of SD

Service Director

82

2. Receive reply-letter or reply-slip.

1.3 Forward to appropriate Division. 1.4 Act on the request and verify case status and other pertinent data.

1.5 Prepare reply-letter or reply-slip 1.5. Forward to DG, PDEA for approval 1.6 Approve and sign the reply-letter or reply-slip by the Director General. 1.7 Receive the signed/approved letter-reply 1.7 Encode to outgoing logbook. 2. Release to client.

None

None

None

None

None

None

None

None

5 minutes

2 hours

1 hour

30 minutes

15 minutes

15 minutes

15 minutes

Secretary of SD

Concerned

Division

Concerned Division

Chief, PCMD/NCR and Regional

Encoders

Director General

Administrative

Aide/Staff


Administrative

Aide/Staff

TOTAL No fees to be

collected.


83

5. Request for Conduct of Moot Court

PDEA Academy and other Services may seek the assistance of the legal and

Prosecution Service (LPS) to conduct moot court and to train among others,

the agents and chemists, as prosecution witnesses.

Office or Division



Type of Transaction

G2G – Government and Government

Who May Avail

PDEA National Services and Regional Offices



CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit letter or request through facsimile, email, or personal service (with training objectives and target participants).

1. Receive the request. 1.1 Forward to Service Director for assessment and designation of subject matter experts (SMEs). 1.2 Coordinate with the requesting party as to the details of the lecture.

None

None

None

3 minutes

2 minutes

2 days


Service Director/Deputy

Director

Administrative Aide/Staff/Lawyers

84

1.3 Conduct the requested lecture.

None 7 hours and 55 minutes


collected.

3 days *Conduct of Moot

court subject to availability of

Lawyers

6. Request for Legal Assistance

PDEA operating units and other Services may seek the assistance of the

Legal and Prosecution Service (LPS) in the filing of pleadings and motions

before the court in relation to drug cases. LPS lawyers also attend hearings

and appear before the office of the prosecutor and other quasi-judicial

tribunals.

Office or Division



Type of Transaction

G2G – Government and Government

Who May Avail




CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive the request. 1.1 Endorse to Service Director for assessment. 1.2 Assess letter-request. 1.3 Endorse to concerned Division for appropriate Division.

None

None

None

None

3 minutes

2 minutes

2 days and 4 hours

5 minutes


Service Director

85


1.4 Assess and prepare legal opinion / comments. 1.5 Review, approve and sign the reply. 1.6 Encode to outgoing logbook. 2. Release to client.

None

None

None

None

10 days and 3 hours

7 days and 40

minutes

10 minutes

Lawyers/Concerned Division

Service Director



collected.

20 days

7. Provisions of Consumable and Non-consumable Items and Semi-

Expendable Items to National Services and Regional Offices

Requests for needed consumable items (such as office supplies, IT supplies,

laboratory supplies, military supplies, etc.), semi-expendable items (such as

printers, furniture, books, etc.) and non-consumable items (such as heavy duty

equipment, mobility, communication equipment, etc.) are submitted to the

Logistics Management Service (LMS) for appropriate action.

a. Simple Transactions (for Small Value Procurement (SVP) and

Common / Regular Items)

Office or Division



Type of Transaction


Who May Avail PDEA National Services and Regional Offices


Supply Requisition Form


CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

86

1. Services and Regional Offices submit request with required attachments.

1. Receive and log request. 1.1 Evaluate request for stock availability. (If available, release the requested consumable/ semi-expendables. If not, endorse to Procurement Division). 1.2 Post to PHILGEPS. 1.3 Canvassing of buyers. 1.4 Prepare required documents including price quotation, abstract of canvass, purchase order, and complete staff work for DG’s approval and signature. 1.5 Once CSW is approved, forward to FMS for Availability of Funds and Signature on PO/WO. 1.6 Once PO/WO is signed by Chief Accountant; PO/WO will be forwarded to the winning

None

None

None

None

None

None

None

5 minutes

30 minutes

15 minutes

7 days

30 minutes

30 minutes

15 minutes


Supply

Management Division

Procurement Division

Procurement

Division




87

supplier for conforme. 1.7 Forwards the approved procurement documents to Supply Management Division (SMD). 1.8 Prepare transmittal of documents Notice of inspection and/ functional testing; IC Resolution (if any) and Inspection and Acceptance Report (IAR). 1.9 Transmit signed and approved procurement documents and IAR to FMS. 1.10 Prepare documents (Issuance Directive (ID), if applicable; RIS with or without ICS or PAR for issuance.

None

None

None

None

15 minutes

30 minutes

30 minutes

30 minutes


Supply Management

Division

Supply Management

Division

Supply Management

Division


collected.

7 days, 3 hours and 50 minutes

88

b. Complex Transactions (for Semi-Technical / Customized /Specialized Items)

Office or Division



Type of Transaction






CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive and log request. 1.1 Evaluate request for stock availability. (If available, release the requested consumable/ semi-expendables. If not, endorse to Procurement Division). 1.2 Post to PHILGEPS. 1.3 Canvassing of buyers. 1.4 Prepare required documents including price quotation, abstract of canvass, purchase order, and complete staff work for DG’s approval and signature.

None

None

None

None

None

5 minutes

30 minutes

15 minutes

30 days

30 minutes


Supply

Management Division


Procurement

Division


89

1.5 Once CSW is approved, forward to FMS for Availability of Funds and Signature on PO/WO. 1.6 Once PO/WO is signed by Chief Accountant; PO/WO will be forwarded to the winning supplier for conforme. 1.7 Forwards the approved procurement documents to Supply Management Division (SMD). 1.8 Prepare transmittal of documents Notice of inspection and/ functional testing; IC Resolution (if any) and Inspection and Acceptance Report (IAR). 1.9 Transmit signed and approved procurement documents and IAR to FMS. 1.10 Prepare documents (Issuance Directive (ID), if applicable; RIS

None

None

None

None

None

None

30 minutes

15 minutes

15 minutes

30 minutes

30 minutes

30 minutes




Supply Management

Division

Supply Management

Division

Supply Management

Division

90

with or without ICS or PAR for issuance.


collected.


minutes

c. Highly Technical Transactions (for Highly Technical Items / Items for

Importation)

Office or Division


Classification Highly - Technical

Type of Transaction






CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive and log request. 1.1 Evaluate request for stock availability. (If available, release the requested consumable/ semi-expendables. If not, endorse to Procurement Division). 1.2 Post to PHILGEPS. 1.3 Canvassing of buyers. 1.4 Prepare required documents including price quotation,

None

None

None

None

None

5 minutes

30 minutes

15 minutes

120 days

30 minutes


Supply

Management Division


Procurement

Division


91

abstract of canvass, purchase order, and complete staff work for DG’s approval and signature. 1.5 Once CSW is approved, forward to FMS for Availability of Funds and Signature on PO/WO. 1.6 Once PO/WO is signed by Chief Accountant; PO/WO will be forwarded to the winning supplier for conforme. 1.7 Forwards the approved procurement documents to Supply Management Division (SMD). 1.8 Prepare transmittal of documents Notice of inspection and/ functional testing; IC Resolution (if any) and Inspection and Acceptance Report (IAR). 1.9 Transmit signed and approved procurement

None

None

None

None

None

30 minutes

15 minutes

15 minutes

30 minutes

30 minutes




Supply Management

Division

Supply Management

Division

92

documents and IAR to FMS. 1.10 Prepare documents (Issuance Directive (ID), if applicable; RIS with or without ICS or PAR for issuance.

None

30 minutes

Supply

Management Division


collected.


minutes

8. Facilitation of Approval of Communication (ODDGA)

All forms of communication which seek the approval and signature of the Deputy Director General for Administration (DDGA) of the Agency are forwarded to the Office of the Deputy Director General for Administration (ODDGA) through complete staff work (CSW).

Office or Division



Type of Transaction


Who May Avail



Complete Staff Work (CSW) Originating Service or Regional Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit communication

1. Receive the communication. 1.1 Assess the completeness of the document. 1.2 Encode in the logbook/computer

1.3 Approve (or disapprove) and sign on the decision matrix.

None

None

None

None

5 minutes

5 minutes

5 minutes

15 minutes

Message Center Officer

Administrative

Aide

Administrative Aide

Deputy Director

General for Administration

93

1.4 Encode to logbook / computer for outgoing documents. 1.5 Dispatch documents to concerned Service.

None

None

5 minutes

15 minutes

Administrative

Aide

Administrative Aide


collected.

50 minutes

9. Facilitation of Approval of Communication (ODDGO)

All forms of communication which seek the approval and signature of the Deputy Director General for Operations (DDGO) of the Agency are forwarded to the Office of the Deputy Director General for Operations (ODDGO) through complete staff work (CSW).

Office or Division



Type of Transaction


Who May Avail




CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive the communication. 1.1 Assess the completeness of the document. 1.2 Encode in the logbook/computer

1.3 Approve (or disapprove) and

None

None

None

None

5 minutes

5 minutes

5 minutes

15 minutes


Administrative

Aide

Administrative Aide

Deputy Director

General for Operations

94

sign on the decision matrix. 1.4 Encode to logbook / computer for outgoing documents. 1.5 Dispatch documents to concerned Service.

None

None

5 minutes

15 minutes

Administrative

Aide

Administrative Aide


collected.

50 minutes

10. Facilitation of Approval of Communication (ODG)

All forms of communication which seek the approval and signature of the Director General (DG) of the Agency are forwarded to the Office of the Director General (ODG) through complete staff work (CSW).

Office or Division



Type of Transaction


Who May Avail




CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive the communication. 1.1 Assess the completeness of the document. 1.2 Encode in the logbook/computer 1.3 Approve (or disapprove) and

None

None

None

None

5 minutes

5 minutes

5 minutes

15 minutes


Administrative

Aide

Administrative Aide

Director General

95

sign on the decision matrix. 1.5 Encode to logbook / computer for outgoing documents. 1.5 Dispatch documents to concerned Service.

None

None

15 minutes

5 minutes

Administrative

Aide



collected.

50 minutes

11. Issuance of Certificate of Coordination (COC) - Internal

Certificate of Coordination is a document issued by PDEA to anti-drug units

prior the conduct of a planned anti-drug operation in compliance to Section 86

para (a) of the Implementing Rules and Regulation of Republic Act 9165 or the

"Comprehensive Dangerous Drugs Act of 2002". The COC serves as a

mechanism of the Agency in monitoring the anti-drug operations of all anti-drug

units.

Office or Division



Type of Transaction


Who May Avail



Authority to Operate Pre-Operation Report Request Au

Requesting Party

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive documents and verification. 1.2 Encode operation in the database / Preparation of COC

None

None

5 minutes

National Operation

Center

National Operation

Center

96

2. Receive COC.

1.4 Approve COC 2. Release of COC

None

None

8 minutes

2 minutes


National

Operation Center


collected.

15 minutes

12. Authority to Transport Dangerous Drugs and Controlled Precursor and

Essential Chemicals, Instruments/Paraphernalia and/or Laboratory Equipment

Authority to Transport Dangerous Drugs and Controlled Precursors and

Essential Chemicals (DDs and CPECs), Instruments/Paraphernalia and/or

Laboratory Equipment is a document issued by PDEA to anti-drug units prior

the transfer of DDs and CPECs, instruments/paraphernalia and/or laboratory

equipment for the purpose of presentation in court, destruction and other

lawful/authorized activities which require the transfer/transport of the items,

under the custody of PDEA, from one place to another. However, this does not

cover the transport of DDs and CPECs, instruments/paraphernalia and/or

laboratory equipment by other law enforcement agencies during turn over to

PDEA of the aforesaid items.

Office or Division



Type of Transaction


Who May Avail



Memorandum Request for Authority to Transport Dangerous Drugs and Controlled Precursors and Essential Chemicals (DDs and CPECs), Instruments / Paraphernalia and/or Laboratory Equipment with supporting documents.

Requesting Party

CLIENT STEPS


PROCESSING TIME

PERSON RESPONSIBLE


1. Receive documents and verification. 1.1 Prepare Authority to

None

None

5 minutes

15 minutes

National Operation

Center

97

2. Receive Authority to Transport Dangerous Drugs and Controlled Precursors and Essential Chemicals (DDs and CPECs), Instruments/Paraphernalia and/or Laboratory Equipment

Transport Dangerous Drugs and Controlled Precursors and Essential Chemicals (DD and CPECs), Instruments / Paraphernalia and/or Laboratory Equipment and CSW requesting for the approval of the Director General. 1.2 Approve Authority to Transport Dangerous Drugs and Controlled Precursors and Essential Chemicals (DD and CPECs), Instruments / Paraphernalia and/or Laboratory Equipment 2. Release Authority to Transport Dangerous Drugs and Controlled Precursors and Essential Chemicals (DDs and CPECs), Instruments/Paraphernalia and/or Laboratory Equipment

None

None

10 minutes

5 minutes

National Operation

Center


National Operation

Center


collected

25 minutes

98

13. Preparation and Dissemination of Press Releases (Campaign Through Penta-Media) Press releases are prepared by the Public Information Office (PIO) and are

posted to the official social media platform page of the Agency. Various

activities of the National Services and Regional Offices are forwarded to PIO

which then do the write-ups for posting.

Office or Division



Type of Transaction

G2G– Government to Government

Who May Avail

All Services and Regional Offices


Letter of Request Requesting National Service or Regional Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit information or report.

1. Receive and take note of information. 1.1 Verify and review information. 1.2 Prepare / Write proposed press release and draft press release. 1.3 Edit / Proofread the press release. 1.4 Forward press release for approval. 1.5 Approve and sign press of release. 1.6 Send press release thru email of partners in penta-media (print, television,

None

None

None

None

None

None

None

5 minutes

5 minutes

2 hours

5 minutes

30 minutes

5 minutes

Message Center

Personnel

Information Officer

Information Officer

Information Officer

Chief, PIO

Chief of Staff, DG

Information Officer

99

radio, online and social media) and post in PDEA Official FB page, Twitter and Instagram.


collected.


100

VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback? Answer the Client Survey Form and submit to the Desk Officer of the respective National Service or Regional Office where transaction was made.

How feedback is processed? Feedback are collated, encoded and form part of the ISO compliance report. Feedback requiring answers are discussed and resolved within the Service. If it warrants further investigation, it will be forwarded to Internal Affairs Service (IAS) and/or Intelligence and Investigation Service (IIS).

How to file complaints? Client may file complaint verbally or through telephone call, letter, SMS, and electronic mail.

How complaints are processed? Received client’s concerns must be acted on immediately. However, if it needs action, complaint shall be forwarded to the Service Director. If it warrants further investigation, it will be forwarded to Internal Affairs Service (IAS) and/or Intelligence and Investigation Service (IIS). Client will be updated on the status and resolution of the complaint.

Contact Information For inquiries, follow-ups, comments, suggestions and other concerns, clients may contact the following contact numbers:

PDEA Hotlines – (02)8-920-0735 (02)8-920-0736

PDEA Trunklines – (02)8-927-9702 (02)8-928-6358 (02)8-928-5292

Clients may also visit PDEA website and its social media platforms to report their concerns:

• www.pdea.gov.ph • PDEA Top Stories

• PDEA@PdeaTopStories

• pdeatopstories Presidential Complaints Center – 8888 CSC Contact Center ng Bayan – 0908-8816565 Anti-Red Tape Authority – (02)8-478-5093

http://www.pdea.gov.ph/

101

VII. List of Offices

Office Address Contact Information


NIA Northside Road, National Government Center, Brgy. Pinyahan, Quezon City

(02)8-920-9916 [email protected]







Administrative and Human Resource Service



Financial Management Service






Internal Affairs Service



PDEA Academy NIA Northside Road, National Government Center, Brgy. Pinyahan, Quezon City


Plans and Operations Service



International and Foreign Affairs Service







NIA Northside Road, National Government


102

Center, Brgy. Pinyahan, Quezon City



(02)8-920-0735 local 121, 149

[email protected]

Preventive Education and Community Involvement Service



Compliance Service NIA Northside Road, National Government Center, Brgy. Pinyahan, Quezon City


Laboratory Service NIA Northside Road, National Government Center, Brgy. Pinyahan, Quezon City





National Capital Region

PDEA Annex Bldg. NIA Northside Road, National Government Center, Brgy. Pinyahan, Quezon City


[email protected]

Regional Office I Camp Diego Silang, Carlatan, San Fernando City, La Union

072-607-0477 0908-485-1364 0917-540-7320

[email protected] pdearo1messagecenter@gma

il.com Regional Office II Camp Adduru,

Tuguegarao City, Cagayan (078)304-6693 (078)304-0189

[email protected] [email protected]

Regional Office III Diosdado Macapagal Regional Government Center, Brgy. Maimpis, San Fernando, Pampanga

(045)649-1009 (045)649-1008


Regional Office IV-A Camp Vicente Lim, Calamba City, Laguna

(049)834-1304 0922-479-8007


Regional Office MIMAROPA

Unit 14 Filipiniana Complex, Calapan City, Oriental Mindoro

043-288-7110 [email protected]

[email protected]

Regional Office V Camp Gen. Simeon Ola, Legazpi City

(052)742-0950 (052)480-7712

[email protected]

[email protected]

mailto:[email protected]

103

Regional Office VI Camp Martin Delgado, Iloilo City

(033)337-1600 0920-912-1575

[email protected] Regional Office VII Doña Modesta Gaisano St.

Sudlon, Lahug, Cebu City

(032) 255-5260 (032) 414-4501

0932-1985988 [email protected]

[email protected] Regional Office VIII Government Center,

Candahug, Palo, Leyte

(053) 530-1010 0921-630-2394

[email protected]

Regional Office IX Upper Calarian, Zamboanga City

(062) 983-0112 (062) 955-5416


Regional Office X 2F Don Gregorio Pelaez Sports Complex, Don Velez, Cagayan de Oro City

(088) 857-2279 0939-916-7911



Regional Office XI Camp Captain Domingo E. Leonor, San Pedro Street, Davao City

(082) 222-3045 0939-543-3405

[email protected]

Regional Office XII Bulaong Road, Camp Fermin G. Lira, Jr., General Santos City

(083) 554-0022 (083) 301-5466

[email protected]

Regional Office XIII Camp Rafael Rodriguez, Libertad, Butuan City

(085) 815-1661 0950-531-8986


Regional Office BARMM

GIVFRELL Building I, Gov. Gutierrez Avenue, Cotabato City

(064) 557-2641 0923-722-0323


Regional Office CAR Camp Bado Dangwa, La Trinidad, Benguet

(074) 422-5566 0918-389-5508
