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Philip JerichowerRADcare, Director of Training

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What is RADcare?

• RADcare is the brand name of RAD’s services to our Partners and end-users

• It includes– Pre-sales Support– Technical Support– Project Management– Training

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RADcare Pre-sales consulting

• Review and assistance with design and pre-sales tests• Proof of Concept• Tenders• Only via channel partners

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RADcare Technical Support

• Priority handling and escalation procedures• On-site spares• Replacement parts/products• Access to eSupport system• Software downloads

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Follow the sun service model

• RADcare administration and 24/7 call center

• We support you when you need it….

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RADcare Training

• Regional pre-sales and technical seminars• Training-on-demand – both Face-2-Face and via the web• WBT – Web-based training• RAD University• eLAB – on-line self-directed training• RAD certification

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RADcare Project Management

• Single point of contact• Project coordination• Periodic meetings• Action item follow-up• Regular progress reports• Test procedure definition• Project specific documentation

RADRADPartnerPartner

CustomerCustomer

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RADcare – peace of mind

• Pre-sales Support

• Technical Support

• Project Management

• Training

RADcare services are your key to satisfaction!

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Thank You For Your Attention

www.rad.com