Pharmaceutical Needs Assessments – Patients/Public ... · PNA patients/public questionnaire – easy read data. From the responses received the main reasons why people return is

PNA patients/public questionnaire – easy read data

Pharmaceutical Needs Assessments – Patients/Public Questionnaire – Leicester City, Leicestershire, Rutland ‘Seldom Heard Groups / Easy Read’ - July 2014

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Contents

1. Introduction

p. 3

2. Patients and the public ‘easy read’ survey results for Leicestershire, Leicester City & Rutland

pp. 4-26

3. Conclusion p. 26

Appendix A – Distribution list

p. 27

Appendix B - Easy read questionnaire

pp. 28 - 42

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Pharmaceutical Needs Assessment questionnaire – results for patients and the public in Leicester City, Leicestershire & Rutland. Easy Read Results 1. Introduction

Each of the Health and Wellbeing Boards in Leicester, Leicestershire and Rutland is working to produce local ‘Pharmaceutical Needs Assessments’ (PNAs), which will help ensure everyone living in their areas has the right access to pharmacy services. The last PNAs were produced in 2010 and by law, all local authority Health and Wellbeing Boards in England must publish a new PNA by 1st April 2015. The PNA will:

• look at what pharmaceutical services are currently available and assess the need for pharmaceutical services in the future;

• inform the planning and commissioning of pharmacy services by identifying which services should be commissioned for local people, within available resources, and where these services should be;

• be used to decide whether applications to provide new services by pharmacists and dispensing doctors will be approved, for example opening a new pharmacy. The organisation that will make these decisions is NHS England.

Separate PNAs will be produced for each of Leicester, Leicestershire and Rutland and these will need to be signed-off by their Health and Wellbeing Boards by the end of March 2015.

Questionnaire

As they develop their PNAs, the three local authorities are working together to gather local information about community pharmacy and to share approaches to organising and publishing that information. This has included a questionnaire distributed to stakeholders, patients and the public, to understand how people use their local pharmacies, what their needs are, and how they could be improved, and a questionnaire distributed to local professionals.

The questionnaires were distributed widely, both electronically and in paper form, and a full list of organisations and groups contacted can be found at Appendix A. In addition an easy read version of the patients/public questionnaire was distributed to community and ‘seldom heard’ groups. This report summarises the results of the easy read questionnaire responses. Thirty four responses were received – the low number reflects the relatively short period the questionnaire was available.

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The questionnaire is given at Appendix B.

2. Patients and the public PNA survey results for Leicestershire,

Leicester City and Rutland (easy read) Summary of the main points from the research The results from those who answered the easy read questionnaire show the

following:

• People are broadly happy with the service they get from their pharmacist • They like to use a familiar, easy to access pharmacist • More people than from those who answered the general questionnaire

experienced difficulty getting access to a pharmacist • Communication with people from ‘seldom heard’ groups needs to be improved

e.g. with deaf people, people who need an interpreter • People who completed the easy read questionnaire rely on their pharmacist for

advice The full results are as follows:

Answer Choices Percent Responses

Leicestershire County 38.24%

13

Leicester City 61.76%

21

4


Answer Choices Percent Responses Rutland 0.00%

0

The majority of responses received came from Leicester City and Leicestershire. During the public consultation this will be addressed to ensure that a wider representation of ‘seldom heard groups’ from across LLR have the opportunity to express their opinions about their local pharmaceutical services.


Less than 3 times a year

26.47%

9

Between 3 and 6 times every year

8.82%

3

Between 7and 12 times every year

8.82%

3

1 time every month 50.00%

17

1 time every week 5.88% 2

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Most people who responded to this questionnaire visited a chemist/pharmacy at least once every month.


Yes 75.76%

25

No 24.24%

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From the total responses received this question shows that people prefer to use the same chemist/pharmacy. This may be an indication of a conveniently based chemist within their vicinity or that they prefer to use a chemist/pharmacy which is familiar to them. However the dataset is too small to confirm this. The question that follows provides qualitative responses as to why people would return. Q4. If you do use the same chemist most of the time, please tell us why. Think about the people who work there, the time it opens and closes, if it’s close to where you live, and so on.

- 26 people answered this question - 8 people skipped this question

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Reasons stated below (qualitative responses)

• Close by (Chemist Name) is very good with giving my medication • Medication is delivered on time. It makes me better • I use my chemist as it is the one that is used where I live. I rarely personally

go into a chemist unless I need anything other than my usual medication • (Chemist Name) • Because it’s in my Doctor's surgery. Close to where I live. • Use to it know. Not far away. Friendly. They ring when to collect or they

deliver • Because it’s convenient and close to where I live • (Chemist name) is close to me and the opening times are good. The staff are

very friendly and helpful and most times things are in when we have a prescription.

• It's easy • I go there because it is near and they are nice. • I use (chemist name), here in (town name) because it’s both friendly and only

a 15 minute walk away. I use them to get my prescriptions and I sometimes get shower gel there.

• I use the same chemist because it’s in the same building as my Doctors Surgery so it is easy to get to and has everything I need.

• Because it’s close to my house and me and my family know all the pharmacists there (chemist name)

• I go to a different chemist each time. I choose whichever is close by when I need it.

• It is more familiar for me and I know its opening hours and it’s next door to the Doctors surgery.

• Chemist is near to home. Chemist staff there are very friendly and helpful and opening times are good. Opens early and closes late at night. Also delivers our medication at home, regularly. Our chemist open at 7am and closes at 11.pm (7-11chemist)

• Pharmacists who work there and other staff are very helpful and recognise the needs. They explain things to us as a family also in a language suitable .Also available by phone. Home delivery service is punctual and reliable. Community setting. Close to home

• Not far home • Near doctor • Every month in two month same chemistry • 10 mins walk to chemist good service • Like the chemist • This doctor I know my given medicines • They understand me we had them for many years. I tell them what I can use

tablets e.g. they say not empty tummy or after food can use tablets • The chemist is next to the medical centre and close to where I live

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From the responses received the main reasons why people return is the location of the chemist as there is a preference to have the chemist close to where they live or next to their GP surgery for convenience. The responses also show that people are returning to a pharmacy/chemist as it is familiar to them. One reason is that the staff are providing advice which is easily understood for example in connection to how they take medicines and further explaining important information in a language which is suitable. There is also a preference for the home delivery service of medication which a pharmacy/chemist sometimes provides. The feedback also indicates that people choose a chemist because of friendly, helpful staff.

In order to show the responses received on the graph above in full, the options have been amended however, the meaning is the same. The responses within the table below show how the question and options were presented and a full copy of the questionnaire can also be found in Appendix B.

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The responses to this question show that people are using the chemist for its core function, for the collection of prescribed drugs and to buy over the counter medicines. The responses also show that there are different reasons that a chemist is accessed but as the size of the responses is small and not a full representation no definite trends can be determined. However, it is clear from the responses provided that people do use the chemist for a variety of different reasons as the below qualitative responses in Question 6 show. Q6 Is there anything else you go to the chemist for?



• No • Some I get my boyfriend to go for me • If you can't get an appointment to see the doctor, it depends what the issue is • Tablets, prescription creams, allergies • No • Feminine sanitary ware, pump soap, toothpaste, deodorant

Answer Choices Percent Response To get advice about health

29.03%

9

To buy things like shampoo and toothpaste

38.71%

12

To collect tablets and creams the doctor has told you to have

87.10%

27

For help with a long-term condition (this is when people are poorly with the same thing for a long time, like Asthma and Diabetes)

29.03%

9

If you can’t get an appointment to see your doctor 32.26%

10

To ask about other services that you can use

3.23%

1

To get help with your health, like stopping smoking

6.45%

2

To buy medicines like pain tablets and medicines for coughs and colds

67.74%

21

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• No • Make up and nail varnishes • Hay fever medications • No • I sometimes get both shower gel and deodorant • To get injections or to get photos done for my passport. • N/a • No • To buy other personal items etc • Offers at the chemist for £1 toiletries/household items • None • No • 6 month see GP blood test • Yes, head lice for daughter • No

Q7 Are there any extra things that you think chemists could do to make them better



• No • Sometime chemists got me wrong medicines • Sometimes have to wait a long time to collect your medicines at the chemist • No • For me to make sure that the automatic doors always work when you press

the button for access for people with wheelchairs or shopping trolleys. • No • Longer opening hours • No • Not at the moment • I think they could do better because they could take the pressure off Doctors

especially if they are busy. • More medicines such as stomach pains *To be able to get tests done, e.g.

Blood tests, diabetes test, cholesterol test, measure height • To be able to get tests done such as: Blood test Diabetes test Cholesterol test

Measure height • Improve communication for deaf people especially when asked for address

details. • Have a private room perhaps, where we can go for reflexology or massage

(pd) once a week or when needed • Happy with services provided • Prove commution with chemists (Improve communication with chemists?)

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• No • Yes need interpreter • No

From the 19 responses received in relation to this question, 8 people have stated that they could not think of anything that could improve their chemist. However, within these responses people have noted that improvements could be made with regard to opening hours. Improved communication is a strong theme, with a request for better communication with deaf people and the provision of an interpreter, and to improve communication in general. There are also requests for a number of services including various diagnostic tests, showing the extent to which people from seldom heard groups may rely on their pharmacist. One person asked for improved disabled access. These responses show that there are a number of areas where seldom heard groups may have different or additional needs to those expressed by the general public. The public consultation will provide further opportunity for seldom heard groups to comment.

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Answer Choices Percent Responses Yes 40.63%

13

No 59.38%

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From responses received (32) 40.63% stated that they had problems accessing a chemist within the last year. The following questions below show why they had problems accessing the service. It is worth noting that a much larger proportion of people from seldom heard groups as captured by this questionnaire had problems accessing a pharmacist than is shown in responses from the general public to the main questionnaire.

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Answer Choices Percent Responses Monday to Friday

46.15%

6

Saturday

7.69%

1

Sunday

38.46%

5

Bank Holiday 7.69%

1

From the responses received people tried to access their chemist on a Monday to Friday or a Sunday.


In the morning between breakfast time and lunchtime

38.46%

5

In the afternoon between lunchtime and teatime

46.15%

6

In the evening after teatime and before midnight 7.69% 1

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During the night between midnight and breakfast time

7.69%

1

The results show that people were having difficulties possibly due to trying to access a chemist/pharmacy outside the core opening hours. Looking at the results provided in the previous question people were trying to access the chemist either on a Monday to Friday during a possible closed lunch time or they were trying to access the chemist/pharmacy on a Sunday when their local chemist/pharmacy may have been closed. Q11 What did you need from the chemist when it was closed?



• To talk to the doctor • I needed my tablets • Prescription • Eye drops • No • Painkillers for a headache • Painkiller: Stomach pains • Collect my repeat prescriptions • Household items • Also Bank Holliday and In the afternoon • Need tablet • Only lunch time

Q12 What did you do when you found out the chemist was closed? - 13 people answered this question - 21 people skipped this question


• Sometime go to the hospital went the chemist saw closed if I got to go • Rang 101 (sic) to tell them I needed my asthma tablets. The on call doctor

brought them to me • Waited • Came back later • It closes at 5:30pm • Went back home and then went back the next day which was a Monday.

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• I came back later that day but it was still closed. Then I came back the next day and it was open.

• Had to wait for the next day • Go home Went back another day • Go to other chemist and town city • leave next day • It was also closed Bank Holiday • Walk up to chemist from my house and found out it was closed I was annoyed

when I walk home so I have to went to another Chemist within 5 miles The responses show that people who found their chemist/pharmacy closed either waited until the next day and returned to the same chemist possibly because it was easily located to their home/GP surgery or familiar to them. Those people who did not wait found a substitute chemist or had their medication delivered.


Walk 65.63%

21

Go on the bus 12.50%

4

Go in a car or taxi 18.75%

6

15


Answer Choices Percent Responses Go on a bike 0.00%

0

Another way 0.00%

0

Other (please state) 3.13%

1


• Walk or company bus • Walk and go on the bus • Walk or go in a car or taxi • And a car or taxi • Also by car and/or taxi • and go in car or taxi • and go on the bus • and go on the bus • and on bus

These additional comments show that most of the people who answered this questionnaire access their chemist in more than one way, the most common choices being on foot or by public transport. Q14 How long does it normally take you to get to the chemist? For example, 10 minutes or half an hour.



• 10 minutes • 15 minutes • Around 20 minutes • 10 minutes • 20 minutes • 30 minutes • 10 minutes • Five minutes • 5 minutes • half an hour • 30 minutes • 10 - 15 minutes if using a car • 10 minutes

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• 5 minutes • 15 minutes walking • 15 minutes • It takes me about half an hour • About a 10 minute drive • 30 minute drive • 15 mins to walk 5 mins in a car • Less than 10 mins, I don't go to the chemist, but my parents go • 10 - 15 minutes’ walk • About 25 min walk about 10 min car (own) • 5 mins walk • 1 hour • 30 min walk to chemistry • 10 mins walk • 5 minutes • 10 mins • 5 mins • Only round the corner • 10 minutes’ walk

From the responses it appears that most people were able to access their pharmacist relatively quickly. The majority of people walk (65.63% from 32 responses) to their preferred chemist/pharmacy and most people can access their chemist within 10-15 minutes, although a few had a longer journey and some needed to use a car. Q15 Is there anything good about your chemist that you would like to tell us about? Please tell us in this box.



• Very good • I can buy all my shampoo and toothbrush cheaply £1/£1.50 • They make sure my medication is delivered before I run out completely • Staff happy to help • If I not got any tablets there got me my tablets ready for me • Good that the chemist is in the doctors and has long opening hours and is

open till late • They correct mistakes and they are quick when they do. They help. • Good Service • No • No • It sells everything • They give me good advice about tablets • They are friendly

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• I like my chemist because they deliver my medicines to my house when I need it.

• Nice and good people. Very friendly. • Nice people and very friendly. • good service • Sometime Dr's given medication, like capsules etc, which we can't take for

religious reasons and health reasons, our chemist will be quite helpful in changing the medication that it suitable to take

• Quick efficient service - Good accessible service - information given in accessible format - measure blood pressure if necessary - meets language needs → staff - massage & clipping service - use same language -Punctual home delivery service

• Good clean • No problems • Good help make me better • I live in my town for nearly 6 yrs and my chemist got improving alot but

disagree with timetable. Need to be open all day long • Good service

People like and enjoy the friendly service that they receive when they visit. People also liked the services a chemist/pharmacy provides, from delivering their medication to their home, to the advice that is given, for example when providing alternatives due to religious beliefs. Q16 Is there anything you think that could be made better about your chemist? Please tell us in this box.



• No • Waiting times to collect medicines • No • No • No • open longer • Quite good • Not at the moment • They could run 'Health Checks' for when Doctors are busy so that I can talk

about my health. • If it was bigger • If it was bigger • Communication needs to improve • N/a • Improve communication. But good Service • No problems

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• need interpreter there easy • The shop ass ask me for address for proof where I live every times

The responses received are a limited representation but seem to indicate that improved communication could be a factor which would improve their experience.


Diabetes 37.50%

6

Chronic heart disease 0.00%

0

Asthma 43.75%

7

Chronic obstructive pulmonary disease (Some people just say COPD) - breathing difficulties

0.00%

0

High blood pressure

43.75%

7

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Answer Choices Percent Responses Mental illness 50.00%

8

Half of the 16 people who answered this question ticked the box for mental illness. There were also high percentages for high blood pressure, asthma and diabetes. Q18 Is there anything else you would like to tell us about your chemist? Please tell us in this box.



• There are very good to get my tablets ready for me • Be good if the chemist could open on a Sunday (101m-2pm) like the shops do • No • No • Not at the moment • My chemist is open seven days a week • No • No • N/A and 17 N/A • Don't know- no

Q19 What is your postcode or where do you live? (for example: LE17 1AA or Blaby)

- 34 people answered this survey Answer Choices Percent Responses

LE2 (Oadby, Knighton, Highfields, Aylestone, Glen Parva)

26.5% 9

LE3 (Braunstone, Glenfield, New Parks, Groby Road (A50), Leicester Forest East, Westcotes)

5.9% 2

LE4 (Birstall, Belgrave, Beaumont Leys, Thurmaston)

11.8% 4

LE5 (Hamilton, Thurnby Lodge, Evington)

14.7% 5

LE8 (Blaby, Great Glen, Fleckney, Kibworth, Peatling Magna, Countesthorpe, Whetstone)

8.8% 3

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http://en.wikipedia.org/wiki/Oadby

http://en.wikipedia.org/wiki/Knighton,_Leicestershire

http://en.wikipedia.org/wiki/Highfields,_Leicestershire

http://en.wikipedia.org/wiki/Aylestone

http://en.wikipedia.org/wiki/Glen_Parva

http://en.wikipedia.org/wiki/Braunstone_Town

http://en.wikipedia.org/wiki/Glenfield,_Leicestershire

http://en.wikipedia.org/wiki/New_Parks

http://en.wikipedia.org/wiki/A50_road

http://en.wikipedia.org/wiki/A50_road

http://en.wikipedia.org/wiki/Leicester_Forest_East

http://en.wikipedia.org/wiki/Westcotes

http://en.wikipedia.org/wiki/Birstall,_Leicestershire

http://en.wikipedia.org/wiki/Belgrave,_Leicestershire

http://en.wikipedia.org/wiki/Beaumont_Leys

http://en.wikipedia.org/wiki/Thurmaston

http://en.wikipedia.org/wiki/Hamilton,_Leicestershire

http://en.wikipedia.org/wiki/Thurnby_Lodge

http://en.wikipedia.org/wiki/Evington

http://en.wikipedia.org/wiki/Blaby

http://en.wikipedia.org/wiki/Great_Glen,_Leicestershire

http://en.wikipedia.org/wiki/Fleckney

http://en.wikipedia.org/wiki/Kibworth

http://en.wikipedia.org/wiki/Peatling_Magna

http://en.wikipedia.org/wiki/Peatling_Magna

http://en.wikipedia.org/wiki/Countesthorpe

http://en.wikipedia.org/wiki/Whetstone,_Leicestershire


Answer Choices Percent Responses LE11 (Loughborough, Charnwood)

3.4% 1

LE18 (Wigston)

2.9% 2

Prefer not to say 23.5% 8 Q20 What is your date of birth?

- 34 people responded to this question Answer Choices Percent Responses

Under 16 0 0

16-24 2.9% 1

25-34

14.7% 5

35-59 44.1% 15

60-74 5.9% 2

75+ 2.9% 1

Prefer not to say

29.4% 10

Most of the people who answered this questionnaire were in the 25 – 59 age groups, with a relatively small number of older people or young people, although nearly one third did not say.

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http://en.wikipedia.org/wiki/Loughborough

http://en.wikipedia.org/wiki/Charnwood_(borough)



Yes 86.67%

26

No

10.00%

3

I do not want to say 3.33%

1

22


Most of the people who answered this question considered themselves to have a disability, reflecting the demographic of many seldom heard groups, who may have physical or learning disabilities.


A woman 63.64%

21

A man 30.30%

10

Transgender 0.00%

0

I was born a man and now I am a woman. 3.03%

1

I was born a woman and now I am a man. 0.00%

0

Do not want to say 3.03%

1

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Bisexual 3.33%

1

Heterosexual / Straight 73.33%

22

Gay Male 0.00%

0

Lesbian / Gay Female 6.67%

2

Unknown/unsure 0.00%

0


5

24



White 50.00%

17

Mixed dual heritage 0.00%

0

Asian or Asian British 41.18%

14

Black or Black British 5.88%

2

Chinese 0.00%

0

Gypsy/Romany/Irish traveller 0.00%

0

Other ethnic background 0.00%

0

Not Stated 0.00%

0

Do not want to say 2.94%

1

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Answer Choices Percent Responses Baha’i 0.00%

0

Buddhist 0.00%

0

Christian (Including Church of England, Catholic and all other Christian denominations)

41.18%

14

Hindu 8.82%

3

Jain 0.00%

0

Jewish 0.00%

0

Muslim 17.65%

6

Sikh

5.88%

2

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Answer Choices Percent Responses None 14.71%

5


1

Any other religion or belief, please write 8.82%

3


• Jehovah Witness • Pagan

3. Conclusion Overall, the responses to this ‘easy read’ version of the questionnaire show there is a reasonable level of satisfaction with pharmaceutical services within the region of Leicester City and Leicestershire. However, as the amount of people who responded to this questionnaire is small this does not show a full representation of services across the entire region. This is especially apparent within Rutland as no results were received from those who access the services within Rutland. The results indicate that people are accessing pharmacy services frequently; from the 34 people who answered this survey 50% access the services at least once a month. It also shows that many people prefer to use the same chemist/pharmacy (75.76% from 33 responses). This survey also shows that even though the service is being accessed primarily for the collection of prescription medication and buying over the counter medicines, people are also using the chemist/pharmacy for advice. 29.03% from 33 responses received get advice on health and 29.03% also get advice for help with long term conditions. However, it is noteworthy that some did have difficulties in accessing the service when they needed to, and that the proportion of people who had this problem was larger in the group who answered this ‘easy read’ survey than in those who answered the main questionnaire. A very important point made by some of those who answered this questionnaire was that they would like better communication eg if they were deaf or needed an interpreter. Although a relatively small sample was gathered through the ‘easy read’ questionnaire, it provides some important pointers to the areas where people from ‘seldom heard groups’ may have more difficulty accessing pharmaceutical services than other sections of the population.

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Appendix A The PNA questionnaires were distributed to the following organisations listed below, in order to seek opinions on pharmaceutical services for professionals and patients.

Organisation 1 Health and Wellbeing Boards 2 Health Overview Scrutiny Committees 3 Local Professionals Network Chair for Pharmacy 4 NHS England 5 Clinical Commissioning Groups 6 Local Pharmaceutical Committee 7 Directors of Public Health 8 Multiple Pharmacy Groups (Boots, Lloyds, Co-op) 9 Independent Community Pharmacies 10 Healthwatch (Leicester City, Leicestershire and Rutland) 11 Housing and Planning Authorities 12 Parish Councils 13 Patient Participation Groups 14 GP Practices 15 Dispensing GPs 16 Ethnic Minority and other Minority Groups (e.g vulnerable groups) 17 Macmillan 18 Safeguarding Adults & Children’s Board 19 Private Providers 20 Care Homes 21 Area Prescribing Committee 22 Patients and the public 23 Sexual Health Clinics 24 Dentists 25 Specialist Supported Housing 27 Substance Misuse Service Providers 29 Staff of CCGs, NHS organisations 30 111 31 Library Services 33 Adult Social Care 34 Police 36 Age UK 37 Media 39 Neighbouring Local Authorities 40 Local MPs & Councillors 43 Out of Hours Services 44 Schools, Colleges & Universities 45 Mental Health Trust 46 Acute Provider Trust 47 East Midlands Ambulance Service 49 Prisons 50 Domiciliary Care Providers

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Thinking about the chemist you go to

Thank you for taking the time to answer these questions about the chemist you go to. We are thinking about chemists and how to make them as good as we can for people who use them. Your answers will help us make important decisions about chemist services. Please don’t think about the hospital chemist when you answer these questions. Please do think about chemist shops and services near where you live or in your doctor’s surgery. Some people will need someone to support them to go through this information so that they understand it.

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Question 1 Where do you live?

Please tick one box.

Leicestershire County Leicester City Rutland

Question 2 How often do you go to the chemist? Please tick one box. Less than 3 times every year Between 3 and 6 times every year Between 7 and 12 times every year 1 time every month 1 time every week

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Question 3 Do you use the same chemist most of the time? Please tick one box. Yes If you answer Yes, please go to question 4 No If you answer no, please go to Question 5

Question 4 If you do use the same chemist most of the time, please tell us why. Think about the people who work there, the time it opens and closes, if it’s close to where you live, and so on.

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Question 5 What do you go to the chemist for? You can tick more than one box. To get advice about health To buy things like shampoo and toothpaste To collect tablets and creams the doctor has told you to have For help with a long-term condition (this is when people are poorly with the same thing for a long time, like Asthma and Diabetes) If you can’t get an appointment to see your doctor To ask about other services that you can use To get help with your health, like stopping smoking To buy medicines like pain

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tablets and medicines for coughs and colds

Question 6 Is there anything else you go to the chemist for? Question 7 Are there any extra things that you think chemists could do to make them better?

33


Question 8 Have you tried to use a chemist in the past year but it was closed when you got there? Please tick one box. Yes If you answer Yes, please go to question 9 No If you answer no, please go to question 13.

Question 9 What day was it when you went to the chemist and it was closed? Please tick one box Monday to Friday Saturday

34


Sunday Bank Holiday

Question 10 What time was it when you went to the chemist and it was closed? Please tick one box. In the morning between breakfast time and lunchtime In the afternoon between lunchtime and teatime In the evening after teatime and before midnight During the night between midnight and breakfast time

35


Question 11 What did you need from the chemist when it was closed? Question 12 What did you do when you found out the chemist was closed?

Question 13 How do you normally get to the chemist? Please tick one box. Walk

36


Go on the bus Go in a car or taxi Go on a bike Another way Please tell us how you get to the chemist in this box.

Question 14 How long does it normally take you to get to the chemist? For example, 10 minutes or half an hour. Question 15 Is there anything good about your chemist that you would like to tell us about? Please tell us in this box.

37


Question 16 Is there anything you think that could be made better about your chemist? Please tell us in this box.

Question 17 Have you got any of these illnesses? You don’t have to tell us if you don’t want to.

38


You can tick more than one box. Diabetes Chronic heart disease Asthma Chronic Obstructive Pulmonary Disease (some people just say COPD) – breathing difficulties High blood pressure Mental illness

Question 18 If there is anything else you would like to tell us about your chemist? Please tell us in this box.

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Question 19 What is your postcode or where do you live? (for example: LE17 1AA or Blaby) ________________________ I do not want to say

Question 20 What is your date of birth? ________________________ I do not want to say

Question 21 Do you have a disability? Please tick one box. Yes No I do not want to say

Question 22 What is your gender? A woman A man Transgender I was born a man and now I am a woman. I was born a woman and now I am a man. I do not want to say

40


Question 23 Which of the following options best describes how you think of yourself? This could be about who you would choose as your partner. This could be a man or a woman or both. Bisexual Heterosexual / Straight Gay Male Lesbian / Gay Female Unknown/unsure I do not want to say

Question 24 What culture do you come from? A. White B. Mixed dual heritage C. Asian or Asian British D. Black or Black British E. Chinese F. Gypsy/Romany/Irish traveller G. Other ethnic background, please write _______________________________ H. Not Stated I do not want to say

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Question 25 What is your religious identity or belief? Baha’i Buddhist Christian (Including Church of England, Catholic and all other Christian denominations) Hindu Jain Jewish Muslim Sikh None I do not want to say Any other religion or belief, please write _______________________________

Thank you for telling us what you think about chemists that you use near where you live.

When you have filled this questionnaire in, please post it to: FREEPOST NAT 18685 Public Health Leicestershire County Council County Hall Glenfield Leicester

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LE3 8TB We need to have all questionnaires back by Friday 18 July.

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Documents

Pharmaceutical Needs Assessments – Patients/Public ... · PNA patients/public questionnaire – easy read data. From the responses received the main reasons why people return is