Pg History And Programs

Translating Business Needs Into People Performance

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Table of Content

Overview

Differentiators

Workshops, Consulting Process & Surveys

Sources

Language Availability

Actual Consultant-Based Case Studies

2Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved.NextPrevious

Overview

Persona GLOBAL® was founded in 1980.

Presence in 71 countries, up to 36 languages, 1,350+ partners and associates worldwide

Assessment focused for measurable ROI

Persona GLOBAL® offices:

San Francisco (HQ) | Aarhus | Bucharest | Gerchsheim | Helsinki | Istanbul

Madrid | Paris | Lima | Riga | Sao Paulo | Singapore | Tallinn | Tampa

Tangier | Warsaw

Comprehensive range of customizable Performance and Business improvement methodologies and metrics.

3Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved.NextPrevious

You can find Persona GLOBAL Partners in...

4Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved.

ArgentinaBrazil

CanadaChile

ColombiaMexicoPeruUSA

Venezuela

Americas

AlgeriaIvory CoastCameroon

GabonMoroccoSenegal

South AfricaTunisia

Africa

IsraelKuwait

LebanonSaudi Arabia

UAE

Middle East

AustriaBelgium

Czech RepublicDenmarkEstoniaFinlandFrance

GermanyGreeceHollandHungary

ItalyLatvia

NorwayPoland

PortugalRomania

SerbiaSlovakia

SpainSwitzerland

UKUkraine

Europe

RussiaTurkey

Eurasia

ChinaIndia

IndonesiaJapanKorea

SingaporeTaiwan

Thailand

Asia

AustraliaNew Zealand

Oceania

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Where Persona GLOBAL Focuses...

• Publishes and distributes workshops, surveys and performance improvement processes.

• Trains and certifies trainers/consultants in performance improvement processes.

• Leverages and connects our global licensing network.• Provides access to experts in specific fields for

consulting assignments.• Manages benchmarking databases of best practices• Organizes international conferences, forums and

events, communication and broadcast channels within our social media network.

Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 5NextPrevious

“To be responsive to our partners and clients’ needs.”

“To provide world-class solutions for aligning business strategy and corporate culture.”

“To help our clients achieve superior performance and financial results.”

“To offer training programs that allow our clients’ employees to realize their full potential.”

“To be a good international corporate citizen.”

Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved.

Persona GLOBAL® Brand Promise

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• Research-based

• Processes are behavioral and skill-based

• All processes have benchmarking instrumentation to

provide developmental feedback

• Focus on measurable results

• Culturally adapted

• Pre-intervention surveys: Prescriptive/ Repeatable

• Post-intervention reinforcement tools

Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved.

Foundation of Persona GLOBAL’s Program

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Where Have Persona Tools Been Applied?

• Mergers and acquisitions

• Joint ventures

• Reorganization / reengineering

• Enterprise transformations

• New system application

• Quality improvement

• Benchmarking and alignment


Differentiators

Operational

Pragmatic

Measurable

ROI focused

Certified by ISPI


Beyond Awareness or Education

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24/7 Online Assessment Center

• Web-based system accessible 24/7

• Carries partners company’s name & logo - It’s your

site!

• Instant report generation - Just in time!

• Online Administration - Easy and puts you in control!

• Multiple language availability

• No maintenance; instant upgrades

• No compatibility problems with the Internet


Click on a methodologies and Tools to view it’s language availabilityLanguage Availability

Organizational Agility Survey™

Organizational Alignment Survey™

Customer Value Survey™

Execution Metric

Management Action Profile

Sales Competency Assessment™

Talent Management Process

Performance Leadership Profile

The Persuasive Communicator™

The Persuasive Salesperson

Mentoring & Coaching

Selling to Key Accounts

Team Building

Transition to Management

Leadership Equity Assessment™

Project Management 360°

Professional Manager

Leadership

Performance System Profile

Organizational Savvy

Selling Your Technological Solutions

One-to-One Selling

Emotional Capability Profile

M@GIC

Innovative Decision Making

Performance Leadership Profile

PRIDE

Managing First Class Service

Managing Performance

Partnering

Cooperation & Beyond

Customer Experience Management+™


Organizational Surveys & Coaching Tools

Persuasive Communication Series

Developing People & Performance Series

Management & Leadership Series

Strategic Approaches Series

PDF Version

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Organizational Agility Survey™


Arabic ChineseChinese (Simplified) Czech Danish Dutch English

English(British) Estonian

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Finnish Flemish French GermanSwiss-

German Greek Hebrew Hungarian Indonesian

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Italian Japanese Korean Latvian Lithuanian Norwegian Malay Polish Portuguese

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Romanian Russian Serbian Slovak Spanish

Spanish (Latin

American) Swedish Thai Turkish

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Organizational Alignment Survey™




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Spanish (Latin


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Spanish (Latin


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Execution Metrics™




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Spanish (Latin


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Management Action Profile™




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Spanish (Latin


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Sales Competency Assessment™




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Spanish (Latin


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Talent Management Process™




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Spanish (Latin


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Performance Leadership Profile™




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Spanish (Latin


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Leadership Equity Assessment™



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Spanish (Latin


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Project Management 360°



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Spanish (Latin




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Spanish (Latin


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Leadership



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Spanish (Latin


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Performance System Profile




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Spanish (Latin


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Spanish (Latin


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Spanish (Latin


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Mentoring and Coaching



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Spanish (Latin


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Spanish (Latin


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Team Building



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Spanish (Latin


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Transition to Management



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Spanish (Latin


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Selling Your Technological Solutions



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Spanish (Latin


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One-to-One Selling



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Spanish (Latin


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Emotional Capability Profile



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Spanish (Latin


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M@GIC



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Spanish (Latin


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Innovative Decision Making



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Spanish (Latin


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Performance Leadership profile



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Spanish (Latin


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PRIDE



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Spanish (Latin


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Managing First Class Service



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Spanish (Latin


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Managing Performance



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Spanish (Latin


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Partnering



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Focused in 6 Areas:

Workshops, Surveys, Coaching Tools, Consulting Methodologies







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Organizational Surveys• Customer Value Surveys™• Execution Metrics• Organizational Agility Survey™• Organizational Alignment Survey™Competency Surveys™• Management Action Profile™• Performance Leadership Profile• Sales Competency Assessment ™• Talent Management Process

Copyright © 2001, 2008, 2011. Persona GLOBAL, Inc. All Rights Reserved. 46

Methodologies and ToolsOrganizational Surveys & Coaching Tools

• Mentoring and Coaching• One-to-One Selling• The Persuasive Communicator™• The Persuasive Salesperson• Selling to Key Accounts• Selling Your Technological Solutions• Team Building• Transition to Management


• Emotional Capability Profile• Innovative Decision Making• M@GIC• Managing First Class Service• Managing Performance• Performance Leadership Profile• PRIDE


• Leadership• Leadership Equity Assessment™• Managing Performance • Organizational Savvy• Professional Manager• Project Management 360°


• Cooperation & Beyond• Customer Experience Management+™• Organizational Savvy• Partnering







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What we MEASURE


Behavioral Change

Customer Experience

Emotional Capability at Work

Leadership Competencies

Management Competencies

Organizational Alignment

Organizational Political Savvy

Sales Competencies

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• PRODUCTIVITY• TALENT RETENTION• PROFITABILITY• CUSTOMER LOYALTY

Focus on Improving BUSINESS RESULTS

Persona GLOBAL

SOLUTIONS...has the

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Personal & Professional

Development

Persona GLOBAL’s Solution For:


Sales Competency Assessment

Leadership

Management Action Profile™


Team Work & Unity

M@GIC


Partnering

PRIDE

Productivity & Employee

Development


Emotional Capability

Talent Management

Mentoring & Coaching

Profitability & Change

Management

Execution Metrics

Organizational Agility™

Productivity Retention, Employee

Satisfaction, Advocacy,

Profitability

Organizational Alignment Survey

Leadership Equity Assessment


Productivity





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1500+ GLOBAL End-User


Actual Consultant-Based Case Studies

A survey commissioned by Shell Oil indicated that Shell exploration and production costs were 22% behind the industry leader; the same benchmark gave Shell a poor grade for contractor relations.

1. A new contractor partnership

2. Applied Persona’s Cooperation & Beyond methodology to 150 Shell

contractors and supervisors

1. 18% cost reduction from construction of wells

2. Reduction of stuck pipe incidents saves Shell £2 million annually

3. 40 additional years of operating life on key offshore drilling platforms


Case Study #1

Course of Action

Results

Shell Oil, U.K.

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Hong Kong MTRC Rail ProjectThe Power of Client Leadership (Cooperation & Beyond)

TKE Client Budget

$4.6B

Revised “dialogue”

Budget

$3.6B

Revised partnering

Budget

$3.2B

Final outturn

cost

$2.1B

1999 2000 20021997

and Four Months

Early!


Case Study #2

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Alcatel, France

Alcatel, the French telecommunications multinational needed to strengthen its competitive position against others, such as Siemens and AT&T.

1. Sales training was completed by 2,000 employees throughout Europe

2. Applied Persona’s Persuasive Salesperson methodology focusing on

client relationship building

3. Expanded the training rollout to 3 Asian countries and 10 Latin American

countries

1. The market share in France improved significantly

2. Know-how sharing with Alcatel salespeople in other rapidly expanding

telecom markets, such as Asia and Latin America

Course of Action

Results


Case Study #3

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Mitsubishi Motors, Japan

Mitsubishi Motors, Japan was facing financial pressures due to increasingly competitive local retail automotive market

1. 800 newly hired sales representatives used Mitsubishi’s Standard sales training curricula

2. 800 newly hired salespersons participated in a Japanese edition of Persona’s Persuasive Communicator Workshop, with a special focus on empathy projection

1. Over two years the salespersons who complete CW program sold an average of 39 more cars per person annually than the group that participated in traditional training

2. Possibly affecting top and bottom line results

Course of Action

Results


Case Study #3

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Statoil Gas, Norway

Norwegian oil producer Statoil Gas was recently faced with serious leaks in one offshore drilling operation.

1. Using Organizational Alignment Survey over 100 employees were interviewed in order to understand how employees and suppliers collaborate

2. Based on the results Statoil implemented changes that assist the drilling teams reduce errors

1. Statoil achieved a remarkable 80 percent reduction in oil leaks resulting in significant reduction in overall costs.

2. Statoil also uncovered performance gaps between employees and suppliers which has led to improved procedures and a renewed partnership

Course of Action

Results


Case Study #4

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Sources (Most From the Literature of our Experts)


Related to Persuasive Communicator Series Other Persona GLOBAL Methodologies

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Ph: 011 415 331 3900 • Web: www.personaglobal.com

Email: [email protected]

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Pg History And Programs