Pfeiffer Catalog 2011

Training Packages & assessmenTs • acTiviTies, games & exercises • Professional DeveloPmenT Books

EssEntial REsouRcEs foR tRaining & HR PRofEssionals

New Releases!

• The Leadership Challenge E-Learning Program Page 8Build leadership opportunities outside the classroom.

• The Accountability Experience Page 9A three-step training process that lays the groundwork for future success.

• Courageous Leadership Page 15Help leaders build their own courage and teach them strategies and techniques for building courage in their co-workers.

• The Employee Benefits Answer Book Page 28An indispensable guide for managers and business owners

www.pfeiffer.com

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http://www.pfeiffer.com

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Welcome to Pfeif fer2011TABLE of CONTENTS

See all these great brands at wiley.com

Wiley, Capstone, CliffsNotes, For Dummies, Howell Book House, J.K. Lasser, Jossey-Bass, Pfeiffer, Sybex, Visual, Webster’s New World, and Wrox are trademarks or registered trademarks of John Wiley & Sons, Inc. and/or its affiliates. Frommer’s is a registered trademark of Arthur Frommer, used

under exclusive license. Betty Crocker and Pillsbury are registered trademarks of General Mills. Fisher Investments Press is a trademark of Fisher Investments, Inc. Better Homes and Gardens is a registered trademark of Meredith Corporation.

SEE ALL THESE GREAT BRANDS AT WILEY.COM

SECTION ONE: Training Packages & Assessments

Leadership Development 5-9, 10-13Training & Development 8, 14Management Development 15Teams 16Teams / Emotional Intelligence 17Assessments 18-19

SECTION TWO: Activities, Games & Exercises

Featuring proven resources from:

Mel Silberman 21, 23The 2011 Pfeiffer Annuals 22Ukens 23

SECTION THREE: Professional Development Books

Featuring new resources from:

Peter Block 25Linda Ackerman Anderson, Dean Anderson 26Handbook of Improving Performance in the Workplace 27Geary A. Rummler, Alan Ramais 30

Index 31

Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven

ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. From novice to seasoned professional, Pfeiffer is the source you can trust to make yourself and your organization more successful.

Essential resources for training and HR professionals

George Bradt and Ed Bancroft

Companion to the Wiley publication Onboarding

The TOTALONBOARDING ProgramAN INTEGRATED APPROACH TO RECRUITING,HIRING, AND ACCELERATING TALENT

Making the Most of THE LEADERSHIP CHALLENGE

and the LEADERSHIP PRACTICES INVENTORY (LPI)

ACOACH’S GUIDETO DEVELOPING

EXEMPLARYLEADERS

J A M E S M . K OU Z ES | B A R R Y Z . PO S N E R

W I T H E L A I N E B I E C H

leadershipFacilitator’s Guide

A ProgrAm for Using CoUrAge to TrAnsform The WorkPlACe

Bill TreAsUrerAuthor of Courage Goes to Work

leadership


coUraGeoUs

Beyond change management

how to achieve Breakthrough results through conscious change leadership

dean anderson

linda ackerman anderson

Second edit ion

U.S. 800 274 4434 • Canada 800 567 4797 Order online www.pfeiffer.com/go/pfeiffercatalogsU.S. 800 274 4434 • Canada 800 567 4797 Order online www.pfeiffer.com/go/pfeiffercatalogs

http://www.pfeiffer.com/go/pfeiffercatalogs

mailto: [email protected]


http://www.pfeiffer.com/go/pfeiffercatalogs

2011L O O K I N G T O G R O W Y O U R

CONSULTING, TRAINING, OR COACHING BUSINESS?The Pfeiffer Partner Program is a free program that offers organization development consultants, facilitators, and coaches the opportunity to enhance every aspect of your successful practice in alliance with one of the lead-ing players in the world of training and development.

Incentives for Success:

n Exclusive discounts on Pfeiffer training materialsn A robust marketing support systemn Ongoing training for new product rolloutsn Your own dedicated training sales consultantn Early access to brand-new product and workshop rollouts

n Web-based customer leadsn Referral incentivesn Author coaching sessionsn A valuable business development fundn Access to author training sessions.

For more information on becoming a charter Pfeiffer Partner Program member, contact: Denise Sullivan [email protected]

Every organization is unique. Every client has distinct needs.

Now you can finally customize your training program to suit the organization.

PfeifferCustom is a new, easy-to-use online service from Pfeiffer that lets you combine proven Pfeiffer content—including The Leadership Challenge and The Five Dysfunctions of a Team—with your own, to custom-build blended training programs that . . .

n Do exactly what you need

n Include only what you need

n Cover it all in the time you have.

When you need something beyond an out-of-the-box solution. Choose it, build it, deliver it.

CUSTOMIZE YOUR TRAINING

at pfeiffercustom.com

[email protected]

http://www.pfeiffercustom.com

LEADERSHIP DEvELOPMENT

For CUSTOMIZABLE WORKSHOPS and evidence-based instruments, Ask Pfeiffer.

In this section you’ll find our new and best-selling workshops and assessments. These training packages all contain facilitator guides that give you everything you need to conduct powerful workshops and provide insightful assessments.

&Training Packages Assessments

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The Leadership Challenge e-Learning ProgramJames M. Kouzes, Barry Z. Posner

Are you looking for an opportunity to build leadership skills outside the classroom?

Do you need to develop more leaders within your organization, across multiple locations?

Looking for a new way to engage your learners in a proven leadership program?

Now for the first time, The Leadership Challenge is available in a state of the art E-learning program that will not only help develop your leaders but teach them how to apply those key leadership strategies to their teams.

Co-developed with award-winning e-learning developer Enspire Learning, the program provides:

» A 130-minute interactive and self-directed online course covering the modules of The Five Practices of Exemplary Leadership: Model the Way; Inspire a Shared Vision; Challenge the Process; Enable Others to Act; and Encourage the Heart

» Activities and information, as well as interactive handouts, stories, and multimedia resources

» A printable certificate of completion for the course, as well as a congratulatory video from Jim and Barry themselves!

With The Leadership Challenge e-Learning Program, participants can:

» Schedule coursework around personal and professional lives

» Learn at their own pace, moving along as they master each module

» Engage the program anywhere they can access a computer

» Accommodate their own learning style

You can use The Leadership Challenge e-Learning Program as a general introduc-tion to leadership, a companion course to the LPI, or a cost effective solution for a team or group.

There’s no more versatile, economical way to make “leadership everyone’s business” in your organization.

Explore The Leadership Challenge® e-Learning Program today!

JAMES M. KOUZES is the dean’s executive pro-fessor for leadership, Leavey School of Business at Santa Clara University. A popular seminar and conference speaker, he has been cited by the The Wall Street Journal as one of the 12 most requested “nonuniversity executive-education providers” to U.S. companies.

BARRY Z. POSNER is professor of leadership at the Leavey School of Business at Santa Clara University, where he served as Dean of the school for 12 years. He has served on several boards (both corporate and nonprofit) and on the faculty of numerous executive education programs. He has pub-lished over 80 articles and sits on the editorial boards of several journals.

A B O U T T H E A U T H O R S

Call our training specialists at 866-888-5159 (317-572-3516 from outside

the U.S.) or email [email protected]

Discover more at www.leadershipchallenge.com

/go/elearning

THE LEADERSHIP CHALLENGE E-LEARNING PROGRAMISBN 978-0-470-63156-0 USD $300.00/CAD $360.00Market restricted

Call now for your free 30-day risk-free review of any Facilitator’s GuideCall now for your free 30-day risk-free review of any Facilitator’s Guide

http://www.leadershipchallenge.com/WileyCDA/Section/id-405908.html


http://www.leadershipchallenge.com/go/elearning

http://www.leadershipchallenge.com/WileyCDA/Section/id-405908.html

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LEADERSHIP DEvELOPMENT LEADERSHIP DEvELOPMENT

The Leadership Challenge® Workshop Fourth Edition

James M. Kouzes, Barry Z. Posner

Start Leading Today—Develop Exemplary Leaders Throughout Your Organization

Immensely practical and hands-on, The Leadership Challenge® Workshop is designed to inspire, engage, and help participants develop the leadership skills needed to meet whatever leadership challenges lay ahead. The core curriculum is structured around seven components, including five independent modules that focus specifically on each of The Five Practices of Exemplary Leadership®. Each module describes the practice, reviews the Leadership Practices Inventory (LPI) items related to that prac-tice, and ends with techniques that ask participants to reflect on how to apply what they have learned to a current leadership challenge of their own. With a plan of action in hand for taking the key learnings from the workshop back to the workplace, partici-pants are prepared to implement these new leader-ship practices back on the job, beginning Day 1.

New to the Fourth Edition: » New resources to custom-design

the length of your program

» Enhanced integration of The Five Practices

» Powerful technology enhances accessibility and convenience

» New materials, fresh look, and improved designs.

Participant Packages

These sets are bundled to make it easy for you to get the tools your participants need to become effective, high-performing leaders.

FACILITATOR’S GUIDE PACKAGEIncludes detailed preparation instructions and checklists; a Five Practices/Ten Commitments poster and flash drive that contains sug-gested agendas, planning checklist, detailed scripts, electronic facili-tator’s guide, video case studies, pre-work files, slide deck, handouts, and a DVD with all video content. Sample copies of all participant material are also included in the package—Participant Workbook, An Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and TLC Card.ISBN 978-0-470-59217-5 USD $799.00/CAD $959.00/ £535.00/€690.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything in the Facilitator’s Guide Package plus the LPI Action Cards FG Package, TLC Values Cards FG Package, TLC Activities Book, and A Coach’s Guide to Developing LeadersISBN 978-0-470-88009-8 USD $899.00/CAD $1079.00/ £600.00/€780.00

PROGRAM LENGTH2 days (with 1-day and half-day day options)

2-DAY PARTICIPANT PACKAGE: SET OF 6 ITEMSIncludes Participant’s Workbook 4, TLC Practice Book, TLC Card, TLC Vision Book, TLC Card 4, TLC Practice BookISBN 978-0-470-89176-6USD $212.00/CAD $254.00/ £145.00/€189.00

INTRO PARTICIPANT’S PACKAGE: SET OF 5 ITEMS

Includes An Introduction to The Five Practices of Exemplary Leadership Participant Workbook,TLC Practice Book, TLC Vision Book, TLC Card 4, TLC Practice BookISBN 978-0-470-89206-0USD $150.00/CAD $180.00/ £100.00/€129.00

All package elements are also sold separarately. Go go pfeiffer.com or speak to a customer care representative for details.

FROM THE BEST-SELLING AUTHORS OF THE LEADERSHIP

CHALLENGE AND LEADERSHIP PRACTICES INVENTORY (LPI)

J A M E S M . K O U Z E S | B A R R Y Z . P O S N E R

Facilitator’s GuideF O U R T H E D I T I O N

T H E

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The most trusted source on becoming a better leader.

Set ISBN 978-0-470-59217-5

Package ISBN: 978-0-470-54354-2

Binder Part: 978KPART10339

James M. Kouzes and Barry Z. Posner are the

bestselling coauthors of The Leadership Challenge, A

Leader’s Legacy, Credibility, Encouraging the Heart,

and The Leadership Challenge Workbook, and over

a dozen other books and workbooks on leadership.

They also developed the highly acclaimed Leadership

Practices Inventory (LPI), a 360-degree assessment tool

based on The Five Practices. They are among the most

sought-after scholars and educators on the subjects of

leadership and leadership development.

INCLUDESFLASH DRIVE

WITH SLIDE DECK, VIDEOS, AND

ELECTRONIC FACILITATOR’S

GUIDE

Refreshed and Updated for the Next Generation LeaderOver the last twenty-five years, The Leadership Challenge established a reputation as a research-driven, evidence-based leadership

development model with a simple, yet profound, principle at its core: leadership is a measurable, learnable, and teachable set of behaviors.

IN THIS NEW EDITION OF The Leadership Challenge® Workshop, bestselling authors Jim Kouzes and Barry Posner advocate for broadening the reach of our leadership development efforts. In today’s challenging and complex workplace, leaders are desperately needed from the front lines to the executive suites. The secret of high-performing organizations is that everyone within them knows that leadership-at-all-levels is expected and rewarded, and that individuals everywhere are responsible for making extraordinary things happen.

This comprehensive Facilitator’s Guide provides everything needed to prepare for and deliver a high-impact leadership development program for leaders at all

levels. It includes an introduction to the model, detailed preparation instructions and checklists, and a customizable presentation script for conducting the standard 2-day workshop. In addition, this package also contains a Five Practices/Ten Commitments poster and flash drive that contains all the Facilitator’s Guide content, forms, and presentation slides, and a DVD with all video content. Sample copies of all participant material are also included in the package—Participant Workbook, An Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and The Leadership Challenge Card.

What’s New About This Edition?• Participant Workbook with contemporary, colorful design

• Ten new video cases

• Online pre-work

• Innovative participant take-away materials

• Flexible, customizable delivery options

LEADERSHIP DEVELOPMENT

“Jim and Barry’s Five Practices of Exemplary Leadership and The Leadership

Challenge® Workshop represent an evidence-based approach that will inspire any

leader to become far more effective and successful by creating a work environment

where there is trust, teamwork, and a shared vision. This workshop is a must for

the leader of any organization seeking to enhance employee engagement in their

quest to be the best.”

—JOHN E. SINDONI, SPHR, senior vice president, Human Resources, Meridian Health

“I recommend The Leadership Challenge® Workshop to anyone who is responsible

for developing leaders in their organization. The curriculum includes a deep

immersion into the Leadership Challenge model, tools, and exercises that enable

facilitators to successfully develop their future leaders.”

—MARK RONK, Head of Training and Development, Nestlé USA

“The Leadership Challenge® Workshop provides a clear picture of the art of

leadership. Whether your leaders are new out of the gate or later in the race, this

program is a must have for every step of their leadership journey.”

—STERLING GROSS, Executive and Leadership Development, Luxottica Retail

Are you ready to seize the opportunities that lead to extraordinary results?Are you ready to inspire others to dream, to encourage their active participation, and to stand beside them when the going gets tough?

Are you ready to lead?

MORE THAN EVER OUR FAMILIES, our organizations, our communities, our nations, our world is in need of leaders who are willing to take on difficult challenges. The Leadership Challenge® Workshop will prepare you to do just that—to take the initiative, to seize opportunities, to make a difference.

Backed by over 25 years of original research, The Leadership Challenge® Workshop is a unique andintense discovery process created by bestselling authors, Jim Kouzes and Barry Posner. The workshop demystifies the concept of leadership and approaches it as learnable set of behaviors. In other words, forget about job titles, forget about position or rank or work experience. Leadership is about what you do.

This revised Participant Workbook has been updated for today’s in-demand leader. Grounded in Kouzes and Posner’s evidence-based leadership model, the colorful, interactive pages help you to uncover the deeper meanings of:

As you make your way through this workbook, you will soon discover The Leadership Challenge® Workshop experience goes beyond the typical training session. It might even change your life.

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.


Participant Workbook


M O D E LT H E W A Y

I N S P I R EA SHARED VISION

CHALLENGETHE PROCESS

E N A B L EOTHERS TO ACT

ENCOURAGETHE HEART


The Five PracTices and Ten commiTmenTs oF exemPlary leadershiP

ISBN 978-0-470-55972-7

A Leadership Challenge Resource© 2010 by James M. Kouzes and Barry Z. Posner.

Published by Pfeiffer, An Imprint of Wiley. All Rights Reserved.

DIScover more at:

www.leadershipchallenge.com.

7. Foster collaboration by building trust and facilitating relationships.

8. strengthen others by increasing self-determination and developing competence.

5. search for opportunities by seizing the initiative and by looking outward for innovative ways to improve.

6. experiment and take risks by constantly generating small wins and learning from experience.

3. envision the future by imagining exciting and ennobling possibilities.

4. enlist others in a common vision by appealing to shared aspirations.

1. clarify values by finding your voice and affirming shared ideals.

2. set the example by aligning actions with shared values.

9. recognize contributions by showing appreciation for individual excellence.

10. celebrate the values and victories by creating a spirit of community.

4E N A B L EOTHERS TO ACT

3CHALLENGETHE PROCESS

2I N S P I R EA SHARED VISION

1M O D E LT H E W A Y

5ENCOURAGETHE HEART

Practice Makes Perfect...or at Least BetterIN THEIR BESTSELLING BOOK, The Leadership Challenge, authors Jim Kouzes and Barry Posner present a practical, accessible, and evidence-based leadership model with a simple, yet profound, principle at its core: leadership is a measurable and learnable set of behaviors. Embodied in the book’s foundation model, The Five Practices of Exemplary Leadership®, is the notion that leadership is not an event, but a process that requires on-going and deliberate practice. This new leadership development tool, The Leadership Challenge Practice Book, serves as a practical daily support resource for leaders looking to extend their Leadership Challenge journey.

Incorporating the 30 behaviors from the Leadership Practices Inventory (LPI), The Leadership Challenge Practice Book presents daily practice routines and activities to help leaders become more effective by increasing the fre-quency with which they exhibit The Five Practices of Exemplary Leadership®. It is intended to be used as a daily, ongoing practice guide. The book’s five sections follow a Monday through Friday format, with each day offering a different LPI behavior focus and supporting practice activities. Monthly and quarterly practice activities are offered at the end of each section along with a quick progress checklist called Make It a Daily Habit.

The Leadership Challenge Practice Book includes everything you need to reinforce a powerful learning experi-ence and enables you to put your leadership skills into action, advancing the projects and people that matter most to you and your work.


Practice Book

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encourag-ing the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.

Mark Morrow is a writer and editor specializing in the areas of workplace learning, organizational development, and human resources.



5opportunities by seizing the initiative and by looking outward for innovative ways to improve.

6take risks by constantly generating small wins and learning from experience.

finding your voice and affirming shared ideals.

2aligning actions with shared values.

9contributions by showing appreciation for individual excellence.

10values and victories by creating a spirit of community.


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Also available separately

Book

Vision Book


Dan Schwab has more than twenty years of experience as a trainer, facilitator, and coach and has consistently made leader-ship development his passion and focus. He is currently a Certified Master of The Leadership Challenge.

An Innovative Method for Enhancing Vision SkillsTHROUGHOUT 25 YEARS OF LEADERSHIP RESEARCH, bestselling Leadership Challenge authors Jim Kouzes and Barry Posner have consistently found that Inspire a Shared Vision is the practice that differentiates leaders from other credible people. They’ve also found that, for most leaders, it is the toughest practice. Vision is one of those words that evokes ridicule and awe, cynicism and mystery, confusion and inspiration. It’s one of the most misunderstood words in the leadership lexicon. In The Leadership Challenge, vision is defined as:

An IDEAL and UNIQUE IMAGE of the FUTURE for the COMMON GOOD

This hands-on workbook is designed to help you get more comfortable and stronger at Inspiring a Shared Vision. It will guide you through the process of developing a clearer picture of that ideal future, and then it will help you to communicate it more effectively to those who can help you implement it. In addition, the workbook contains sections that will enable you to make your team a more forward-thinking group and your organization a more visionary place. And because visions are co-created and shared, there is a section on how to build visionary skills in others. Following the step-by-step process outlined in the book you will be able to:

• Draft an effective vision statement• Craft a persuasive vision presentation• Test that presentation• Create different versions of that presentation to suit the audience/situation• Seek feedback from your audience and evaluate your vision effectiveness

Each section contains activities to help you focus on the skills needed to become more adept at looking ahead and creating the workplace and the world you would like to see.

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encouraging the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leader-ship Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.



The Five PracTices and Ten commiTmenTs oF exemPlary leadershiP

Are you ready to seize the opportunities that lead to extraordinary results?Are you ready to inspire others to dream, to encourage their active participation, and to stand beside them when the going gets tough?

Are you ready to lead?

MORE THAN EVER OUR FAMILIES, our organizations, our communities, our nations, our world is in need of leaders who are willing to take on difficult challenges. An Introduction to The Five Practices of Exemplary Leadership® will inspire you to do just that—to take the initiative, to seize opportunities, to make a difference.

Backed by over 25 years of original research, The Five Practices is an evidence-based leadership develop-ment model created by bestselling authors, Jim Kouzes and Barry Posner. With a simple, yet profound, principle at its core this program demystifies the concept of leadership and approaches it as a measurable, learnable set of behaviors

The colorful, interactive pages of this workbook introduce you to the Leadership Practices Inventory (LPI) self assessment and then take you on a tour of The Five Practices: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, Encourage the Heart.

As you make your way through this workbook, you will discover the immediate and practicalapplicability of this time-tested leadership program.

James M. Kouzes and Barry Z. Posner are the bestselling coauthors of The Leadership Challenge, A Leader’s Legacy, Credibility, Encourag-ing the Heart, and The Leadership Challenge Workbook, and over a dozen other books and workbooks on leadership. They also developed the highly-acclaimed Leadership Practices Inventory (LPI), a 360-degree assessment tool based on The Five Practices. They are among the most sought-after scholars and educators on the subjects of leadership and leadership development.



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M O D E LT H E W A Y

I N S P I R EA SHARED VISION

CHALLENGETHE PROCESS

E N A B L EOTHERS TO ACT

ENCOURAGETHE HEART

WorkshopISBN 978-0-470-54355-9 USD $129.00/CAD $155.00/ £90.00/€119.00

CardISBN 978-0-470-55971-0 USD $2.00/CAD $2.00/ £1.99/€2.90

PosterISBN 978-0-470-55972-7 USD $10.00/CAD $12.00/ £6.99/€8.90

Vision BookISBN 978-0-470-59203-8 USD $25.00/CAD $30.00/ £16.99/€21.90

Practice BookISBN 978-0-470-59197-0 USD $35.00/CAD $42.00/ £23.99/€30.90

An Intro to The Five Practices of Exemplary Leadership Participant WorkbookISBN 978-0-470-59198-7 USD $79.00/CAD $95.00/ £55.00/€71.90

Intro Participant’s Package: Package of 5 ProductsISBN 978-0-470-89206-0 USD $150.00/CAD $180.00/ £100.00/€129.00

2-Day Participant Package: Package of 6 ProductsISBN 978-0-470-89176-6 USD $212.00/CAD $254.00/ £145.00/€189.00

U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs U.S. 800 274 4434 • Canada 800 567 4797 • Order online www.pfeiffer.com/go/pfeiffercatalogs

http://www.pfeiffer.com/WileyCDA/PfeifferTitle/productCd-0470592176.html



7P9F1A


the

challenge continues[

]PARTICIPANT WORKBOOK

enable others to act

J A M E S M . K OU Z ES | B A R R Y Z . PO S N E RW I T H J A N E B O Z A R T H

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enable others to actenable others to actenable others to act

continuesPARTICIPANT WORKBOOK

The Challenge Continues James M. Kouzes, Barry Z. Posner

Built on the notion that leadership development is an ongo-ing process rather than an event, this refresher program aims to address two big challenges facing leadership development professionals today: helping leaders remain focused on implementing their new skills and behaviors over time, and sustaining their enthusiasm for practice and learning following the initial leadership development program experience. Any leader who has completed either The Leadership Challenge® Workshop or the Leadership Is Everyone’s Business Workshop, and the Leadership Practices Inventory (LPI) as part of his or her own leadership devel-opment journey will benefit from this follow-up program. In particular, each of the programs’ 90-minute modules is designed to speak to the questions and issues most often faced by leaders who have been working to implement The Five Practices of Exemplary Leadership® for at least the previous nine to twelve months.

FACILITATOR’S GUIDE PACKAGEThe Facilitator’s Package features step-by-step instructions, sug-gested agendas, sample copies of each participant workbook, and detailed scripts for conducting the modules in both traditional and virtual classroom settings, as well as a flash drive with slides and reproducible handouts.ISBN 978-0-470-46237-9 USD $299.00/CAD $359.00/ £200.00/€259.00

PROGRAM LENGTH5–90 minute sessions

J A M E S M . K OU Z ES | B A R R Y Z . PO S N E RJ A M E S M . K OU Z ES | B A R R Y Z . PO S N E R

W I T H J A N E B O Z A R T H


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encouragethe heart


Inspire a Shared Vision ISBN 978-0-470-40281-8 USD $29.00/CAD $35.00/ £19.99/€25.90

Model the Way ISBN 978-0-470-40282-5 USD $29.00/CAD $35.00/ £19.99/€25.90

Encourage the Heart ISBN 978-0-470-40283-2 USD $29.00/CAD $35.00/ £19.99/€25.90

Challenge the ProcessISBN 978-0-470-40285-6 USD $29.00/CAD $35.00/ £19.99/€25.90

Enable Others to Act ISBN 978-0-470-40284-9 USD $29.00/CAD $35.00/ £19.99/€25.90

Participant Workbooks Sold Separately

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FACILITATOR GUIDE PACKAGEThis Encouraging the Heart Workshop package includes everything you need to conduct a two-hour, half-day, or full-day workshop, including the Facilitator’s Guide, and sample copies of The Encouragement Index and The Encouraging the Heart Workbook.ISBN 978-0-470-59637-1 USD $89.00/CAD $107.00/ £60.00/€77.90

PROGRAM LENGTH2 days, full day, or half-day

The Encouraging the Heart WorkshopJames M. Kouzes, Barry Z. Posner

Expanding on the “Encouraging the Heart” seg-ment of their best-selling The Leadership Challenge, Jim Kouzes and Barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior. It is designed to be a personal development tool that will give leaders an idea of their strengths and opportuni-ties for improvement in the practice of Encouraging the Heart. A Facilitator’s Guide, sold separately, will cover administration and debriefing of the Index, as well as tips and techniques for incorporating the existing book and workbook into a short workshop based on the Index.

NEW

The Encouraging the Heart WorkbookISBN 978-0-470-87683-1 USD $19.95/CAD $23.95/ £13.99/€17.90

The Encouragement IndexISBN 978-0-470-50494-9 USD $10.00/CAD $12.00/ £6.99/€8.90

Sold Separately

FROM THE BESTSELLING AUTHORS OF THE LEADERSHIP CHALLENGE

AND LEADERSHIP PRACTICES INVENTORY (LPI)

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LEADERSHIP & DEvELOPMENT LEADERSHIP & DEvELOPMENT

Leadership Practices Inventory (LPI) OnlineJames M. Kouzes, Barry Z. Posner

Measure Up—Uncover the Strengths and Weaknesses of Your Leaders

Leadership is an ongoing process. To create bet-ter leaders, you have to encourage great learners. Exemplary leaders trust and value feedback, and what better way to uncover hidden strengths and weaknesses than through the Leadership Practices Inventory (LPI)—a best-selling 360-degree assessment tool. More than 3,000,000 participants have completed it. Use the paper or online format to create effective, high-performing leaders.

LPI ONLINEISBN 978-0-470-37907-3 USD $130.00/CAD $156.00/ £83.44/€99.77

VISIT www.lpionline.com FOR MORE INFORMATION AND A FREE TRIAL.

(LPI) ACTION CARDS FACILITATOR’S GUIDE PACKAGEThe Facilitator’s Guide Package includes step-by-step instructions on how to conduct nine exercises designed to reinforce the 30 LPI behaviors, and one sample deck of the cards.ISBN 978-0-470-46239-3 USD $50.00/CAD $60.00/ £33.99/€43.90

SOLD SEPARATELY (LPI) ACTION CARDSISBN 978-0-470-40448-5 USD $20.00/CAD $24.00/ £13.99/€17.90

THE LEADERSHIP CHALLENGE VALUES CARDS FACILITATOR’S GUIDE PACKAGEISBN 978-0-470-58007-3 USD $50.00/CAD $60.00/ £33.99/€43.90

CARDS: SOLD SEPARATELYISBN 978-0-470-55970-3 USD $20.00/CAD $24.00/ £13.99/€17.90

The Leadership Practices Inventory (LPI) Action Cards James M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness

An Excellent Way for Leaders to Learn How to Apply the LPI to Real-Life Business Situations

Created with the Certified Masters of The Leadership Challenge, this package is designed to reinforce the specific actions of the 30 LPI behaviors. Using the guide’s innovative and effective activities, trainers, human resource professionals, and consultants can facilitate learning opportunities for executives, managers, and aspiring leaders who are committed to improving their leadership competencies. Working in small groups, the participants each write down their own challenge and take turns suggesting how the problem can be solved using various LPI Actions.

The Leadership Challenge Values Cards Facilitator’s Guide PackageJames M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness

Stay Focused on Your Values

This is an excellent tool for conceptualizing values clari-fication, as put forth in The Leadership Challenge. This workshop can help any leader to clarify the personal and shared values that will guide them in all situations. The Values Cards are pre-printed with words such as creativ-ity, loyalty, and teamwork so that participants can identify and record the values that are most meaningful to them. After the workshop, the cards become a take-away that can be used as a tool for reflection and an aide to clarify values with their constituents. This package includes 1 sample deck of the Values Cards.

K O U Z E S

P O S N E RWITH JO BELL AND RENEE HARNESS

F A C I L I T A T O R ’ S G U I D E

T HT H EE

A C T I O N CA R D S

LEADERSHIPLEADERSHIPHIPPRACTICES PRACTICESESINVENTORYINVENTORRYY

A Leadership Challenge® Resource. Copyright © 2010 by James M. Kouzes and Barry Z. Posner

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VALUESCARDS


www.lpionline.com





www.lpionline.com

LEADERSHIP & DEvELOPMENT

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LEADERSHIP & DEvELOPMENT

The 85% SolutionHow Personal Accountability Guarantees Success—No Nonsense, No ExcusesVersera Performance Consulting, With Linda GalindoHardcover • 256 pages • ISBN 978-0-470-50016-3 USD $22.95/CAD $27.95/ £14.76/€17.52 How

PERSONAL ACCOUNTABILITYGUARANTEES SUCCESS

No Nonsense, No Excuses

L I N D A G A L I N D O with Versera Performance Consulting

HOW

ACCOUNTABLE

ARE YOU?com

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Find out aat 8t 85percentntsol

The Accountability ExperienceLinda Galindo

Accountability is a hot issue in business as organizations face the toughest recession in years. Yet the notion of accountability is confused with punishment, fault, blame, and guilt. Accountability expert Linda Galindo, states the only true accountability is “personal accountability” and the only way to achieve it is to take responsibility for the outcomes of your choices, behaviors and actions.

This training program outlines a three-step process to accountability: 1. Claiming ownership of a task (Responsibility)

2. Taking personal action to complete the task (Self Empowerment)

3. Answering for the Outcome (Accountability)

The three-step process is tied together using the clear agreement form that allows managers and employees to create clear agreements around key assignments and track progress more effectively.

FACILITATOR’S GUIDE PACKAGEIncludes case studies and role play exercises, scripts, PowerPoint® slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool.ISBN 978-0-470-60710-7 USD $225.00/CAD $270.00/ £150.00/€195.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything in the Facilitator’s Guide plus a copy of the book The 85% Solution.ISBN 978-0-470-61022-0 USD $240.00/CAD $288.00/ £160.00/€209.00

PROGRAM LENGTH1 day with scripts for shorter modules.

TheAccountability

Experience Linda GaLindo Linda GaLindo author of author of the 85% solutionthe 85% solution


TheAccountability

Experience LINDA GALINDO LINDA GALINDO AUTHOR OF AUTHOR OF THE 85% SOLUTIONTHE 85% SOLUTION

Self Assessement

LINDA GALINDO is president of Galindo Consulting (www.lindagalindo.com) and works with leaders who aim to improve their organizations, work and personal lives through greater personal accountability. She works with CEO-level clients conducting executive assessments and coaching, keynotes, seminars, and retreats. She has 15 years of experi-ence in cultural diversity, change management, accountability,

leadership development and cultural assessment.

A B O U T T H E A U T H O R

The Accountability Experience Participant WorkbookISBN 978-0-470-60461-8 USD $39.00/CAD $47.00/ £26.99/€34.90

The Accountability Experience Self AssessmentISBN 978-0-470-60462-5 USD $12.00/CAD $14.00/ £8.99/€11.90

The Accountability Experience PosterISBN 978-0-470-60478-6 USD $10.00/CAD $12.00/ £6.99/€8.90

The Accountability Experience CardISBN 978-0-470-60479-3 USD $1.00/CAD $1.50/ £0.99/€1.90

Sold Separately

NEW

Also Available




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COURAGEOUS LEADERSHIP FACILITATOR’S GUIDE PACKAGEThis Facilitator’s Guide provides you with all the materials you need to conduct the Courageous Leadership workshop, from understanding what courage is and isn’t, to a complete script for facilitating the workshop. This package also includes a copy of the Participant Workbook, Profile; and a flash drive with PowerPoint presentations for an executive briefing and the workshop; and a takeaway wallet card noting the key points of the workshop.ISBN 978-0-470-56796-8 USD $225.00/CAD $270.00/ £150.00/€195.00

COURAGEOUS LEADERSHIP PARTICIPANT WORKBOOKISBN 978-0-470-53713-8 USD $49.00/CAD $59.00/ £32.99/€42.90

COURAGEOUS LEADERSHIP PROFILE978-0-470-53711-4USD $12.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything inthe Facilitator’s Packageplus a copy of Courage Goes to WorkISBN: 978-0-470-56796-8USD $225.00/CAD $270.00/ £150.00/€180.00

COURAGEOUS LEADERSHIP CARDISBN 978-0-470-90265-3 USD $2.00/CAD $2.00/ £1.99/€2.90

PROGRAM LENGTHhalf-day or 1-day workshops

Courageous LeadershipA Program for Using Courage to Transform the Workplace Bill Treasurer

Courage is the first virtue of leadership success. Leaders require courage to make bold decisions even when there are dissent-ers, to say what needs to be said no matter the consequences, and to place their trust in those they manage. The Courageous Leadership workshop introduces a new organizational development practice called courage-building, guiding participants to:

» Learn about the three different types of courage and when (and how) to use each

» Gain insight into your own “courage history” so you can use your past to strengthen your future

» Understand the impact fear has on personal and organizational performance

» Learn about two distinct ways of leading, and approaches for inspiring more courageous behavior among the people with whom you work

» Develop an action plan for extending the value of the workshop

» Step up to challenges more readily, embrace change more fully, and speak up more assertively

Discover more at www.pfeiffer.com/go/courage

leadershipFacilitator’s Guide

A ProgrAm for Using CoUrAge to TrAnsform The WorkPlACe

Bill TreAsUrerAuthor of Courage Goes to Work

leadership


coUraGeoUs

LEADE

LEADERSHIPBILL TREASURER

with Laura Shiver

COURAGEOUS

A PROGRAM FOR USING COURAGE to TRANSFORM THE WORKPLACE

BILL TREASURER is founder and Chief Encouragement Officer of Giant Leap Consulting, a company that endeav-ors to build courage in people and organizations. High- profile clients include The Home Depot, SPANX, and NASA. Bill is also a member of the Pfeiffer Partner Program, and he wrote an article for the Spring 2009 issue of Leader to Leader.


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KEVIN EIKENBERRY (http://www.kevineikenberry.com) is the Chief Potential Officer of The Kevin Eikenberry Group, a learning consulting company that provides a wide range of services, including training delivery and design, facilita-tion, performance coaching, organizational consulting, and speaking services. He has worked with Fortune 500 com-panies, smaller firms, universities, and more.


FACILITATOR’S GUIDE PACKAGEIncludes all 12 participant workbooksISBN 978-0-470-50557-1 USD $299.00/CAD $359.00/ £200.00/€289.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything in the Facilitator’s Package plus a copy of Remarkable LeadershipISBN 978-0-470-50558-8 USD $319.00/CAD $383.00/ £215.00/€309.00

PROGRAM LENGTHTwelve 1- to 1.5-hour sessions

Remarkable Leadership A Learning Series

Kevin Eikenberry

Remarkable Leadership: A Learning Series was created to be practical learning experiences for leaders at all levels in an organization and designed to be delivered in small pieces, helping organizations both target spe-cific skills and deliver needed skills in a relatively short time period. With the starting framework that leaders become remarkable through learning, Eikenberry sets out to challenge the participant to be more intentional about what, when, and how they learn.

The key to the learning series is the flexibility. There are 12 learning units and the facilitator guides, allowing you to pick and choose which topics you want to cover.

Building Relationships ISBN 978-0-470-50182-5 USD $15.00/CAD $18.00/ £10.99/€14.90

Championing Change ISBN 978-0-470-50183-2 USD $15.00/CAD $18.00/ £10.99/€14.90

Valuing Collaboration and Teamwork ISBN 978-0-470-50184-9 USD $15.00/CAD $18.00/ £10.99/€14.90

Communicate Powerfully ISBN 978-0-470-50185-6 USD $15.00/CAD $18.00/ £10.99/€14.90

Developing OthersISBN 978-0-470-50186-3 USD $15.00/CAD $18.00/ £10.99/€14.90

Focusing on Customers ISBN 978-0-470-50187-0 USD $15.00/CAD $18.00/ £10.99/€14.90

Managing Projects and Processes SuccessfullyISBN 978-0-470-50188-7 USD $15.00/CAD $18.00/ £10.99/€14.90

Remarkable Leadership ISBN 978-0-470-50189-4 USD $119.00/CAD $143.00/ £80.00/€115.00

Taking Responsibility and Accountability ISBN 978-0-470-50190-0 USD $15.00/CAD $18.00/ £10.99/€14.90

Setting Goals and Supporting Goal SettingISBN 978-0-470-50191-7 USD $15.00/CAD $18.00/ £10.99/€14.90

Solving Problems and Making Decisions ISBN 978-0-470-50192-4 USD $15.00/CAD $18.00/ £10.99/€14.90

Thinking and Acting Innovatively ISBN 978-0-470-50193-1 USD $15.00/CAD $18.00/ £10.99/€14.90

Influencing with Impact ISBN 978-0-470-50206-8 USD $15.00/CAD $18.00/ £10.99/€14.90

FACILITATOR’S GU IDE

REMARKABLELEADERSHIP

12 programs for Creating Remarkable Leaders

Kevin Eikenberryauthor of Remarkable Leadership


Sold Separately

Also Available:

From Bud to Boss Secrets to a Successful Transition to Remarkable LeadershipKevin Eikenberry, Guy Harris Hardcover • 320 pages • ISBN 978-0-470-89155-1 USD $24.95/CAD /£16.99/€21.90 C ove r C o m p o s i t i o n 2




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FACILITATOR’S GUIDE PACKAGEThis comprehensive package includes several case studies, interactive lecturettes, and group exercises. The package also includes an Incumbent Leader’s Self-Assessment, an Emerging Leader’s Self-Assessment, a sam-ple Participant Workbook, a com-plete set of PowerPoint® slides, and a flash drive containing an electronic copy of the workshop materials.ISBN 978-0-470-52826-6 USD $199.00/CAD $239.00/ £135.00/€175.00

DELUXE FACILITATOR’S PACKAGEThe Deluxe version includes every-thing in the Facilitator’s Guide plus a copy of Leadership Divided: What Emerging Leaders Need and What You Might Be Missing ISBN 978-0-470-52953-9 USD $205.00/CAD $246.00/ £140.00/€182.00

PROGRAM LENGTHhalf-day, one-day, or two-day sessions

Bridging the Leadership DivideBuilding High-Performance Leadership Relationships Across Generations

Ron A. Carucci, Josh Epperson, Lela Tepavac

Today, generational differences are impacting the workplace to an unprecedented degree. The ability to build bridges between leaders of generational differences has never been more essential.

This workshop will invite leaders of multiple generations to practi-cal conversations that help remove the inherent barriers to produc-tive relationships between incumbent and emerging leaders. While there is much information available on generational demographics, the focus of this program is on the relational aspects of generational dynamics.

Based on research within organizations, Carucci and colleagues have identified six patterns that distinguish distressed relationships from powerful relation-ships between incumbent leaders and emerging leaders. The patterns are indicated as: rank, meaningful conversation, inclusion and engagement, dreaming, generosity, and gratitude. The workshop will explain and assess these patterns as well as explore how these patterns promote or hinder cross-generational relationships. The workshop includes case studies, role plays, journaling exercises, and action planning tools.

This accompanying participant workbook will include case studies, self- reflection exercises, and strategies for a follow-up development plan.

building

high-performance

leadership

relationships

across

generations

emerging leaders

self-assessment

bridging theleadership divide

ron a. carucci

josh epperson

lela tepavac

Assessments

building

high-performance

leadership

relationships

across

generations

incumbent leaders


ron a. carucci

josh epperson

lela tepavac

self-assessment

Assessments

Participant WorkbookISBN 978-0-470-52311-7 USD $49.00/CAD $59.00/ £32.99/€42.90

Self-Assessment: Incumbent LeadersISBN 978-0-470-64871-1 USD $12.00/CAD $14.00/ £8.99/€11.90

Generations Self-Assessment Emerging LeadersISBN 978-0-470-64872-8 USD $12.00/CAD $14.00/ £8.99/€11.90

Sold Separately

self-assessmentTK

building

high-performance

leadership

relationships

across

generations

participant workbook


ron a. caruccijosh epperson

lela tepavac

RON A. CARUCCI (Seattle, WA) is a founding partner with Passages Consulting, LLC, http://www.passagesconsult-ing.com) where he works with CEOs and senior executives in pursuit of large organizational change and executive leadership capability. He has built dymnamic global leader-ship development systesm for some of the worl’s largest companies and has also served as an adjunct at the Center for Creative Leadership.

JOSH EPPERSON (Seattle, WA) works with both commu-nity-based NGOs and multi-national corporations in a vari-ety of industries. He is the co-author of Future in-Formation (2008). He is on faculty at Argosy University.

A B O U T T H E A U T H O R S





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FACILITATOR’S GUIDE PACKAGE

The Facilitator’s Guide Package includes scripts for work-shop delivery. The package also includes the two sample Participant Workbooks (one- and two-day versions) for use in the workshop; a flash drive; and a Paradox Wheel Poster for captur-ing results during the workshop. The Flash drive includes copies of the agendas, PowerPoint® slides, and the Paradox Wheel Handouts to be used during the workshops.ISBN 978-0-470-47186-9 USD $249.00/CAD $299.00/ £170.00/€219.00

PROGRAM LENGTH1–2 days

Leading Through TransitionsKerry Bunker, Michael Wakefield

From the Center for Creative Leadership—#1 Ranked Brand in Leadership Education by BusinessWeek

Change and transition are no longer periodic events. Today, they are the ongoing and natural state of most organizations. And while many leaders have become skilled at effecting and responding to structural side of change (creating a vision, reorganizing, or restructuring), it’s rare that they fully grasp or focus on the human side of change: grieving, letting go, building hope, and learning. This workshop helps leaders understand the need to balance the dynamic tension between seemingly paradoxical leadership attributes such as being tough while simultaneously expressing appropriate empathy, catalyzing change while facilitating emotional transition, and having a sense of urgency while being realistically patient. It provides sound research, solid frameworks, and practical resources to help par-ticipants assess both individual and organizational patterns of leadership behavior in the face of change, which in turn allows leaders to evaluate what’s working, what’s not working, and what’s missing.


leading through transitionsKerry A. Bunker & Michael Wakefi eld

1-day workshop


THE CENTER FOR CREATIVE LEADERSHIPRanked in the Top 5 Worldwide for Executive Education by BusinessWeek

leading through Kerry A. Bunker & Michael Wakefi eld

REATIREATIVE LEADERE LEADERanked in the Top 5 Worldwide for Executive Education by Bususinessess

leading through

REATIREATIanked in the Top 5 Worldwide for Executive Education by


leading through transitionsKerry A. Bunker & Michael Wakefi eld

2-day workshop


THE CENTER FOR CREATIVE LEADERSHIPRanked in the Top 5 Worldwide for Executive Education by BusinessWeek

leading through Kerry A. Bunker & Michael Wakefi eld


THE CENTER FOR CREATIRanked in the Top 5 Worldwide for Executive Education by anked in the Top 5 Worldwide for Executive Education by


leading through transitionsKerry A. Bunker & Michael Wakefield


THE CENTER FOR CREATIVE LEADERSHIPRanked in the Top 5 Worldwide for Executive Education by TT BusinessWeek

FACILITATOR’S GUIDE PACKAGEISBN 978-0-470-56335-9 USD $79.00/CAD $95.00/ £55.00/€71.90

LEADING ACROSS DIFFERENCES–CASEBOOKISBN 978-0-470-46716-9USD $49.00/CAD $59.00/ £32.99/€42.90

PROGRAM LENGTH19 exercises ranging from 20 minutes to 90 minutes each

Leading Across Differences Kelly Hannum, Belinda B. McFeeters, Lize Booysen

Dynamics in our global society are increasingly spill-ing over into the workplace. The need for practical, rel-evant, and usable information about how to lead in our increasing flat world is in high demand. This timely training tool provides examples of and perspectives on concepts and situations important to leading across dif-ferences. With 14 rich cases gleaned from interviews of over a hundred people in over twenty organizations on five conti-nents, the authors offer new ways of thinking about leadership chal-lenges. Each case that includes a case summary, case text, facilita-tion questions, expert perspectives on the case, and suggestions for further action, participants will experience a variety of situations and will be exposed to multiple sets of commentaries to help them make sense of the issues and possibilities associated with leading across differences. The authors guide facilitators through a process of not providing participants with the “right” answer for all possible situa-tions, but rather a framework and process for better understanding their context and taking appropriate action.

Participant Workbook, 1-DayISBN 978-0-470-45021-5 USD $49.00/CAD $59.00/ £32.99/€42.90

Participant Workbook, 2-DayISBN 978-0-470-56227-7USD $99.00/CAD $119.00/ £70.00/€89.90

Authentic Leadership Paradox Wheel Handout-Package of 20 ISBN 978-0-470-56228-4 USD $25.00/CAD $30.00/ £16.99/€21.90

Authentic Leadership Paradox PosterISBN 978-0-470-45022-2USD $10.00/CAD $12.00/ £6.99/€8.90

Sold Separately




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TRAINING & DEvELOPMENT MANAGEMENT DEvELOPMENT


PROGRAM LENGTH21 workshops, all half day or less

Appreciative Inquiry for Collaborative Solutions21 Strength-Based Workshops

Robyn Stratton-Berkessel

Capture Employee Strengths to Drive Energy and Productivity

“What you learn in a single book can change everything. Appreciative Inquiry for Collaborative Solutions is Robyn Stratton-Berkessel at her very best—help-ing all of us open ourselves to our best selves, envision possibilities, and get in touch with our own and other’s strengths. A brilliantly applied book—with over 21 workshops ready for prime time delivery—helping leaders tap the revolution-ary power of appreciative inquiry or ‘AI’ for creating value for customers, sup-pliers, team members, shareholders, and families. Are you ready to walk on the strengths-based side of organization development and leadership? This inspiring volume will propel you upward step by step—it takes AI from concept to reality in an eloquent, empowering, and utterly engaging way.” —David Cooperrider, Fairmount Minerals Professor at Case Western Reserve University’s Weatherhead School of Management

The Appreciative Inquiry Toolkit is a practical resource guide for facilitators who want to introduce positive, strength-based perspectives to their trainings. The toolkit provides an overview of the Appreciative Inquiry method, how to incorporate it into existing work, how to design new trainings; and provides a variety of ready-to-deliver training sessions on topics such as leadership, diver-sity, technology, creativity, change, innovation, learning, collaboration, coach-ing, and team-building.

FACILITATOR’S GUIDE PACKAGEThe package includes agendas, a copy of the book Onboarding, a flash drive with PowerPoint slides and worksheets for five meetings and 11 workshops ranging in time from two hours to two days, so you are completely prepared to present the program to team-mates.ISBN 978-0-470-55228-5 USD $495.00/CAD $594.00/ £330.00/€430.00

ALSO AVAILABLE THE NEW LEADER’S 100-DAY ACTION PLAN

Second EditionGeorge B. Bradt, Jayme A. Check, Jorge E. PedrazaISBN 978-0-470-40703-5 USD $25.95/CAD $30.95/ £17.99/€23.90

The Total Onboarding Program An Integrated Approach to Recruiting, Hiring, and Accelerating Talent

George Bradt, Ed Bancroft

Your Complete Resource for Recruiting, Hiring, and Accelerating Talent Across the Organization

The Total Onboarding Program shows training HR professionals a detailed approach for getting their new employees up to speed in half the regular time, and how to enable and inspire new employees to deliver better results faster on the job. Onboarding ensures that new hires are able to be highly produc-tive starting on day one and ready to hit the ground running. The core con-cepts of providing onboarding assistance are: • Accommodation • Assimilation • Acceleration.

Program Objectives » Helps employers bring new and recently promoted employees up to

speed and productive in half the usual time

» Reduces hiring or promoting risk and increases retention rates

» Reveals proven tools, techniques and “tricks of the trade” that enable managers to monitor, measure, and keep their new employees’ success on track

» Identifies most prevalent landmines that derail new hires and ways to avoid those landmines

» Provides an onboarding framework that can be consistently deployed in any organization.


George Bradt and Ed Bancroft

Companion to the Wiley publication Onboarding

The TOTALONBOARDING ProgramAN INTEGRATED APPROACH TO RECRUITING,HIRING, AND ACCELERATING TALENT






TRAINING & DEvELOPMENT

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MANAGEMENT DEvELOPMENT

FACILITATOR’S GUIDE PACKAGEThe Facilitator’s Guide Package includes an interactive Participant’s Workbook, back-ground information, a thorough introduction to the model, a detailed script for training delivery, a PowerPoint® slide deck, short instructional videos for facilitator eduction or for workshop inclu-sion, and a Flash drive.ISBN 978-0-470-46240-9 USD $199.00/CAD $239.00/ £135.00/€175.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything in the Facilitator’s Guide, plus a copy of Tulgan’s It’s Okay to Be the Boss book.ISBN 978-0-470-62084-7 USD $219.00/CAD $263.00/ £150.00/€195.00

PROGRAM LENGTH1 day

It’s Okay to Be the Boss Bruce Tulgan

Fight the Under-management Epidemic

In today’s high-pressure workplace managing people has become increasingly important in maintaining competitive advantage. Current research reveals that employees don’t quit organizations, they quit their immediate supervisor. And when an employee walks out the door, they take all of their talent, knowledge, and experience with them. So how are managers “managing” today? Most managers take a hands-off approach. They empower employees by leaving them alone to succeed or fail on their own accord. Besides, managers don’t have the time to manage when faced with all of their other responsibilities.

Stepping UpA Road Map for New Supervisors

Miki Lane, Marilynne Malkin, Wendy Shanken, Dennis Cavendish

Give first-time supervisors an accurate, real-life picture of what it means to be a supervisor, the expectations for the position, the skills and knowledge required, and what it takes to succeed in the role. This practical, hands-on supervisor-readiness workshop is packed with solid, practical advice to orient a new or aspiring supervisor to the role and lays the groundwork for future success. Stepping Up: » Explains the role of supervisor

» Defines the challenges for the first-time supervisor and describes common pitfalls

» Includes performance equation assessments

» Contains information on supervisory competencies

» Includes a handy self-assessment and a personalized road map.

For HR departments, trainers, and consultants, Stepping Up is an easy-to-facilitate workshop. The facilitator’s guide comes complete with workshop instructions, a variety of ready-to-use icebreakers, interactive activities, closers, readymade PowerPoint slides, and supporting materials. The interactive par-ticipant’s workbook includes job aids and checklists, worksheets, case studies, and a useful self-assessment questionnaire that pinpoints areas for growth.

IT’S OKAY TOBE THE BOSS

BRUCETULGAN

THE MANAGEMENT WORKSHOPPARTICIPANT WORK

AUTHOR OF MANAGING GENERATION X & NOT EVERYONE GETS A TROPHY

IT’S OKAY TO MANAGE YOUR BOSSTHE STEP-BY-STEP PROGRAM FOR MAKING THE BEST OF YOUR MOST IMPORTANT RELATIONSHIPAT WORK

BRUCE TULGANBESTSELLING AUTHOR OF IT’S OKAY TO BE THE BOSS & MANAGING GENERATION X

THE STEP-BY-STEP PROGRAM FOR MAKING THE BEST OF YOUR MOST IMPORTANT RELATIONSHIP

BRUCE TULGAN

Refuseto be

Undermanaged!

Participant’s WorkbookISBN 978-0-470-40534-5 USD $49.00/CAD $59.00/ £32.99/€42.90

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Not Everyone Gets A Trophy: How to Manage Generation YISBN 978-0-470-25626-8 USD $24.95/CAD $29.95/ £16.99/€21.90

It’s Okay to Manage Your Boss: The Step-by-Step Program for Making the Best of Your Most Important Relationship at WorkISBN 978-0-470-60530-1 USD $23.95/CAD $28.95/ £15.99/€20.90

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PARTICIPANT WORKBOOKISBN 978-0-7879-8715-2 USD $39.00/CAD $46.99/ £26.99/€34.90






16 P9F1A

TEAMS TEAMS/EMOTIONAL INTELLIGENCE

Team AdvantageThe Complete Coaching Guide for Team Transformation

D. J. Mitsch

A complete framework for driving extraordinary, sustainable team performance

“We wanted our sales region to go from fifth rank in the nation to fourth rank within a year. Through Team Advantage, we moved from fifth to first in one trimester or company reporting period. This was an amazing accomplishment. We even surprised ourselves!”—George Esgro, regional vice president, International Pharmaceutical Company

The Team Advantage is a proven team coaching program designed to trans-form teams and their leaders through a development process—one that goes beyond the typical two-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to the organization’s success and includes partnership with a coach who conveys coaching skills to the team leader as they focus together on guiding the team to new awareness, new agreements, and extraordinary performance.

Learn more at www.teamadvantageguide.com

The Five Dysfunctions of a Team WorkshopPatrick M. Lencioni

Tackle Team Dysfunction— A Workshop Based on the New York Times Best-Selling Book!

Finding ways to strengthen teams in an organization can lead to astounding improvement in morale, productivity, and results. Based on Patrick Lencioni’s extraordinarily successful leadership fable The Five Dysfunctions of a Team, this workshop package will enable you to help teams maximize their productivity and get results. You’ll learn to run the same team-building lessons that Patrick Lencioni himself has delivered to hundreds of teams in a wide range of organizations. • Trust • Conflict • Commitment • Accountability • Results

These five fundamentals of a highly functioning team will enable teams to identify areas for improvement and make significant progress. The Five Dysfunctions of a Team Workshop will help any team take steps toward greater cohesiveness and effectiveness!

FACILITATOR’S GUIDE PACKAGEThe Facilitator’s Guide includes everything you need to run a high-impact workshop for teams, including a script and slides on CD-ROM, a PW, Team assess-ment with instructions on how to score and interpret the results, a poster, and the book.ISBN 978-0-7879-8619-3 USD $219.00/CAD $262.99/ £150.00/€195.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything in the Facilitator’s Guide Package plus the DVD presentation.ISBN 978-0-7879-9441-9 USD $710.00/CAD $851.99/ £475.00/€610.00

PROGRAM LENGTH2 days (with half- and 1-day options)

COACH’S FACILITATION GUIDE PACKAGEThis complete training package includes sample copies of the leader’s guide for the team leader and a participant’s guide for the team members.ISBN 978-0-470-47185-2 USD $220.00/CAD $264.00/ £150.00/€215.00

SOLD SEPARATELY TEAM MEMBER GUIDEISBN 978-0-470-46334-5 USD $39.00/CAD $47.00/ £26.99/€38.90

TEAM LEADER’S FIELD GUIDEISBN 978-0-470-46336-9 USD $49.00/CAD $59.00/ £32.99/€47.90

PROGRAM LENGTH16 weeks, including 1- or 2-day kick-off meeting


Team Assessment: PrintISBN 978-0-7879-8618-6 USD $18.00/CAD $21.99/ £12.99/€16.90

Team Assessment: OnlineISBN 978-0-7879-9724-3USD $34.50/CAD $40.99/£22.18/€ 26.34

Video PresentationISBN 978-0-9763090-0-0 USD $495.00/CAD $593.99/ £330.00/€480.00

The Five Dysfunctions of a Team: A Leadership FableISBN 978-0-7879-6075-9 USD $24.95/CAD $26.99/ £16.50/€21.90

The Three Signs of a Miserable Job DVD PresentationISBN 978-0-9763090-2-4 USD $495.00/CAD $593.99/ £330.00/€480.00

An Essential Tools Resource Essential resources for training and HR professionals

DJ Mitsch is a Master Certified Coach and former president of the International Coach’s Federation

(ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in

Cary, North Carolina.

Barry Mitsch is co-founder and Vice President of The Pyramid Resource Group. He has been

involved in training and development activities for more than 20 years. His background includes work

in both technical and nontechnical training and he has designed and delivered classroom, self-instruc-

tional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for

Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North

Carolina State University.

A guide for leading extraordinary, sustainable team transformationTHE TEAM ADVANTAGE IS A PROVEN team coaching program designed to transform you and your team through a development process—one that goes beyond the typical 2-day team-building event. The program is presented as an or-ganizational “game” oriented around a stretch goal that is meaningful to you and your organization’s success. Using this guide, you will partner with a coach who conveys to you the needed coaching skills. Together you can focus on guiding your team to new awareness, new agreements and extraordinary performance. The process includes four phases of team development that are implemented over the course of 16 weeks:

• Pre-game preparation: You will learn coaching skills and help interview each team member to set the stage for the program

• Kick-off workshop: Your team creates their own game plan oriented around an extraordinary goal

• Weekly coaching sessions: Your team members will provide progress updates and learn to support their teammates

• Review of team accomplishments and its transformation: The team takes time to assimilate learning and celebrate their wins and their new level of communication

In addition to focusing on attainment of the stretch goal, the program provides a forum for real conversations, truth tell-ing, and surfacing conflict as a natural and integral part of team dynamics. In addition, it leaves you and your team with a replicable process for continuing to grow together as you accomplish you and your team’s potential.

Praise for The Team Advantage“The Team Advantage is for any leader with a team and a goal. It’s a proven process, with challenges and rewards, that will drive your team past typical corporate objectives to new levels of engagement and commitment. You can transform your team—and your organization—with The Team Advantage.”—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level

TRAINING AND DEVELOPMENT

Discover more at www.pfeiffer.com

Cover design and author photos by Brian Johnson

to astounding improvement in morale, productivity, and results. Based on Patrick

rank in the nation to fourth rank within a year. Through



Coach’s Facilitation Guide binder SKU#: 978KPART02372Coach’s Facilitation Guide text SKU # 978KPART02389Package ISBN: 978-0-470-46333-8Set ISBN: 978-0-470-47185-2



A complete framework for driving extraordinary, sustainable team transformationTEAM ADVANTAGE IS A PROVEN team coaching program designed to transform teams and their leaders through a development process—one

that goes beyond the typical 2-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal

that is meaningful to the organization’s success. It includes partnership with a coach who conveys coaching skills to the team leader as they fo-

cus together on guiding the team to new awareness, new agreements, and extraordinary performance. The process includes four phases of team

development that are implemented over the course of 16 weeks:• Pre-game preparation: Coaching the team leader and interviewing each team member to set the stage for the program• Kick-off workshop: The team creates their own game plan oriented around an extraordinary goal• Weekly coaching sessions: Team members provide progress updates and learn to support teammates • Review of team accomplishments and its transformation: The team takes time to assimilate learning and celebrate

their wins and their new level of communication

This complete training package also includes a leader’s guide for the team leader and a participant’s guide for the team members. Praise for Team Advantage“Team Advantage is for any leader with a team and a goal. It’s a proven process, with challenges and rewards, that will drive your team past

typical corporate objectives to new levels of engagement and commitment. You can transform your team—and your organization—with

Team Advantage.”—Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level“The outcomes of conducting a 16-game pilot project accelerated goal attainment and produced significant results, leaving a sustainable impact

on team leaders and the team members by improving their collaboration, team focus and performance. Team Advantage brings action learning

and management by objectives into alignment so that teams are truly transformed.” —Anne Whitaker, senior vice president, International Pharmaceutical Company

ABOUT THE AUTHORSDarleen “DJ” Mitsch is a Master Certified Coach and former president of the International Coach’s Federation (ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in Cary, North Carolina.

Barry Mitsch is co-founder and vice president of The Pyramid Resource Group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontech-nical training and he has designed and delivered classroom, self-instructional, and distance learning programs.

An Essential Tools Resource


Sold Separately

An Essential Tools Resource Essential resources for training and HR professionals

DJ Mitsch is a Master Certified Coach and former president of the International Coach’s Federation

(ICF). She is the founder of The Pyramid Resource Group, a corporate coaching company based in

Cary, North Carolina.

Barry Mitsch is co-founder and Vice President of The Pyramid Resource Group. He has been

involved in training and development activities for more than 20 years. His background includes work

in both technical and nontechnical training and he has designed and delivered classroom, self-instruc-

tional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for

Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North

Carolina State University.

A guide for leading extraordinary, sustainable team transformation

THE TEAM ADVANTAGE is a dynamic program that can transform your team through a proven develop-ment process—one that goes beyond the typical 2-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to you and your organization’s suc-cess. Together the coach and team leader will focus on guiding you and your team members to new aware-ness, new agreements and extraordinary performance. The process includes four phases of team develop-ment that are implemented over the course of 16 weeks:

• Pre-game preparation: Each member of your team is interviewed to set the stage for the program

• Kick-off workshop: Your team creates their own game plan oriented around an extraordinary goal

• Weekly coaching sessions: You and your other team members provide progress updates while supporting each other

• Review of team accomplishments and transformation: Your team takes time to assimilate learning and celebrate your wins and your new level of communication

In addition to focusing on attainment of the stretch goal, the program leaves your team with a replicable process for continuing to grow together as you and your teammates accomplish their potential.









TEAMS

17P9F1A

TEAMS/EMOTIONAL INTELLIGENCE

Team Emotional and Social Intelligence (TESI® Short) Marcia Hughes, James Bradford Terrell

Leaders in the field of EI, Hughes and Terrell bring to you the assessment package designed for enabling your team members and their leaders to systematically evaluate their team perfor-mance and understand the seven critical behaviors that are essential for building high-performance teams.

Unique in approach, this pioneering package is the first of its kind to focus on the twin concepts of team performance with emotional and social intelligence. It offers one of the foremost assessments not requiring certification, therefore becoming accessible to every internal training professional, external consul-tant, coach, facilitator, or team leader.

FACILITATOR’S GUIDE PACKAGEThe Facilitator’s Guide pack-age contains a flash drive of PowerPoint® slides, agendas, scripts, sample invitation letters, a sample participant workbook, and EISA: Self assessment.ISBN 978-0-470-46241-6 USD $249.00/CAD $274.00/ £170.00/€219.00

DELUXE FACILITATOR’S GUIDE PACKAGEIncludes everything in the Facilitator’s Guide Package, plus a copy of The EQ EdgeISBN 978-0-470-49944-3 USD $269.00/CAD $296.00/ £180.00/€232.00

PROGRAM LENGTH1 day with 1 to half-day day option

Emotional Intelligence Skills Assessment (EISA)Steven J. Stein, Derek Mann, Peter Papadogiannis, Wendy Gordon

“. . . an awesome resource!”—Jim Kouzes, The Leadership Challenge

Emotional Intelligence Skills Assessment (EISA) is a complete package for conducting a dynamic workshop and assessment designed to introduce EI into any organization—no matter how large or small.

Developed in partnership with Multi-Health Systems Inc. (the same company that brought you the EQ-i®,) EISA provides the materials and strategies facilitators need to measure and increase intra- and interpersonal awareness throughout an orga-nization. Built on a proven, scientifically verified framework, the instrument is easy to administer and score, and requires no professional certification.

Visit www.pfeiffer.com/go/eisa for more information.

FACILITATOR’S GUIDE PACKAGEThis packages includes detailed instructions, scripts, PowerPoint® slides, and sample copies of the participant workbook, poster, TESI short assessment, and book. ISBN 978-0-470-25909-2 USD $149.00/CAD $179.00/ £100.00/€129.00

PROGRAM LENGTH1 day with half-day option

Steven J. Stein, Derek Mann, Peter Papadogiannis, Wendy Gordon

EISAEMOTIONAL INTELL IGENCE

ski l ls assessment

>>

[ Fa c i l i t a t o r ’s Gu i d e ]

Assessments Essential resources for training and HR professionals





Steven J. SteinDerek Mann

Peter PapadogiannisWendy Gordon


ski l ls assessment

>>

[ Par t i c ipant Workbook ]

Assessments

The EQ Edge

Steven J. SteinDerek Mann

Peter Papadogiannis


ski l ls assessment

>>

[ Se l f ]

Assessments


EISA: Print–Self Number of Items 50ISBN 978-0-470-24865-2 USD $20.00/CAD $22.00/ £13.99/€17.90

Online–360ISBN 978-0-470-24864-5 USD $190.00/CAD $228.00/ £65.00/€89.90

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Call for a free

test-trial of the EISA

360!


Team Emotional and Social Intelligence (TESI® Short)ISBN 978-0-7879-8842-5 USD $15.00/CAD $18.00/ £10.99/€14.90Number of Items 21


The Emotionally Intelligent Team bookISBN 978-0-7879-8834-0USD $27.95/CAD $30.99/ £18.99/€24.90

Sold Separately






18 P9F1A

TRAINING & DEvELOPMENT ASSESSMENTS

FACILITATOR’S GUIDE PACKAGEThis Facilitator’s Guide provides everything needed to create a high-impact half- or full-day work-shop for managers. Beginning with an introduction to the model and instructions for administering and debriefing the 360-degree or self assessment, the dynamic material guides trainers, facilita-tors, and coaches through The Three Signs of a Miserable Job.ISBN 978-0-470-53728-2 USD $249.00/CAD $299.00/ £170.00/€219.00

DELUXE FACILITATOR’S GUIDE PACKAGEThis includes everything above plus a copy of the The Three Signs DVDISBN 978-0-470-92706-9 USD $749.00/CAD $899.00/ £500.00/€650.00

Managing for Employee EngagementA Workshop Based on The Three Signs of a Miserable Job Patrick M. Lencioni

Best-selling author and business guru Patrick Lencioni’s management development program will improve employ-ee engagement, job satisfaction, and performance.

According to Patrick Lencioni, three underlying factors will make a job miserable, and they can apply to virtually all jobs regardless of the nature of the work being done. The three signs are at first glance obvious and seemingly easy to resolve. And yet they remain largely unaddressed in most organizations.

This management development program is designed to help managers more effectively engage, motivate, and retain employees by eliminating the three causes of job misery.

Coming Spring 2011—Preorder yours today!

FACILITATOR’S GUIDEThis Facilitators Guide includes everything you need to conduct one-day and half-day workshops, including agendas, objectives, and scripts; tips, best practices, and exercises; a Participant Workbook and a Great Workplace Leadership Assessment; a poster and a takeaway card; and a flash drive with PowerPoint presentations to accompany the workshops

ISBN 978-0-470-59835-1 USD $225.00/CAD $270.00/ £150.00/€195.00

PARTICIPANT WORKBOOKISBN 978-0-470-59832-0 USD $49.00/CAD $59.00/ £32.99/€42.90

The Great WorkplaceBuilding Trust and Inspiring PerformanceMichael Burchell, Jennifer Robin

What separates a Great Company from a merely good one? More than offering great pay and quirky perks, a great work-place is one where employees trust the people they work for, take pride in what they do, and are inspired to achieve superior performance.

Based on a workshop framework used for many years at the Great Place to Work® Institute—creators of the Fortune 100 Best Companies to Work For list—The Great Workplace: Building Trust and Inspiring Performance Workshop provides managers a set of powerful, effective exercises that will help them understand the conceptual and practical considerations of creating a high-trust work environment. In the Workshop, participants will:

» Examine the essential elements of a Great Place to Work®, especially the crucial role of trust.

» Build an understanding of the key role that managers play in building a great workplace.

» Identify opportunities and generate ideas for making change within the scope of their responsibility.

» Gain practical tools for improving the quality of their work environment.

Based on a workshop framework used for many years at the Great Place to Work®


HOW TO BUILD IT, HOW TO KEEP IT, AND

WHY IT MATTERS

THE

GREAT WORKPLACE

Creator of

FORTUNE’S

100 BEST

PLACES TO

WORK©

MICHAEL BURCHELLand JENNIFER ROBIN

BUILDING TRUST AND INSPIRING PERFORMANCE

FACILITATOR’S Guide


MANAGING FOREMPLOYEE ENGAGEMENTA WORKSHOP BASED ON The Three Signs of a Miserable Job

PATRICK LENCIONI Author of The Five Dysfunctions of a Team

Self AssessmentISBN 978-0-470-59833-7 USD $12.00/CAD $14.00/ £8.99/€11.90


CardISBN 978-0-470-90289-9 USD $1.00/CAD $1.00/ £0.99/€1.90

Sold Separately

Participant WorkbookISBN 978-0-470-52073-4 USD $49.00/CAD $59.00/ £32.99/€42.90

Inventory—SelfISBN 978-0-470-52074-1 USD $20.00/CAD $24.00/ £13.99/€17.90


Sold Separately






TRAINING & DEvELOPMENT

19P9F1A

ASSESSMENTS

Global Executive Leadership Inventory (GELI)

Manfred F. R. Kets de Vries

The Inventory consists of 100 action- and behavior-based ques-tions that are designed to mea-sure the participants’ competency within 12 areas. The Facilitator’s Guide provides instructions for administering an effective self-

assessment as well as for obtaining 360-degree feedback from colleagues. Once the assessment is completed and scored, the Facilitator’s Guide explains how to discuss the feedback within executive teams or during coaching sessions.

Learn more at gelionline.com

ISBN 978-0-7879-6984-4USD $129.00/CAD $154.99/ £90.00/€119.00

Applied Strategic Planning

Consultant’s Toolkit

Second Edition

Timothy N. Nolan, Leonard D. Goodstein, Jeanette Goodstein

Your Road Map for Producing a Successful Strategic Plan—Plus All the Tools to Carry It Out.

Based on the proven Applied Strategic Planning model, this tool-kit will help you plan and deliver an effective strategy plan for organizations of all types and sizes. A powerful aid to consultants, facilitators, and change agents engaged in implementing strate-gic planning with organizational- and executive-planning teams, this revised edition of the best-selling toolkit incorporates the most recent theory and research into strategic planning, as well as advances in the ASP model since the first edition was published.ISBN 978-0-7879-8851-7 USD $500.00/CAD $599.99/ £335.00/€440.00

Career Anchors

Facilitator’s Guide Package

Third Edition

Edgar H. Schein

Developed by Edgar Schein at MIT’s Sloan School of Management, the Career Anchors Self-Assessment and accompanying materials has become the industry standard since it

was originally created more than forty years ago.This research backed program enables participants to discover their “career anchor,” a combination of perceived areas of competence, motives, and values related to occupational work choices.

This revised and enlarged Career Anchors Facilitator’s Guide con-tains everything you need to administer the Career Anchors Self-Assessment and then coach participants through their individual discovery process and future career planning.

Learn more at: careeranchorsonline.comISBN 978-0-7879-8387-1 USD $60.00/CAD $71.99/ £42.50/€55.90

Exercising Influence

A Discussion Guide for Team Leaders and Group Facilitators, Package

B. Kim Barnes

Influence is a skill set that everyone needs; yet few people have a good understanding of what it means and how to develop them-selves as influencers. A Discussion Guide for Team Leaders and Group Facilitators will help you guide participants through

the complex process of understanding and beginning to develop effective influencing skills. Once they complete the program, they will be ready to begin building the relationships they need to get positive results in and outside the sphere of work.ISBN 978-0-7879-8464-9 USD $55.00/CAD $65.99/ £36.99/€47.90

Diversity Awareness Profile (DAP)

Facilitator’s Guide

Second Edition

Karen M. Stinson

The Diversity Awareness Profile (DAP) is designed to increase employee awareness of this important issue so that they are able to identify, evaluate, and modify their own behavior. Based on solid, up-to-date

research, the DAP addresses discrimination issues across the minority groups. This fully revised second edition of the classic, best-selling assessment instrument will help training participants understand how their actions—whether obvious or subtle—affect a person of a different culture, gender, or ethnic background.ISBN 978-0-7879-9554-6 USD $50.00/CAD $59.99/ £33.99/€43.90

Facilitation Skills Inventory Administrator’s Guide Package

Ingrid Bens

In this training package, Ingrid Bens (author of the best-selling book Facilitating with Ease!) includes all the necessary compo-nents for conducting her highly acclaimed Facilitation Skills Inventory (FSI). This tested assessment provides invaluable feedback on

a participant’s core knowledge, tactical awareness, and observed behaviors.

The Facilitation Skills Inventory Package includes an Administrator’s Guide, Observer Guide, and Participant Guide. The package also includes samples of the Self and Observer versions of FSI. ISBN 978-0-470-40868-1 USD $125.00/CAD $150.00/ £85.00/€112.00




www.careeranchorsonline.com

www.gelionline.com



GAMES & ACTIvITES

For activities that energize and engage. Ask Pfeiffer.

Here are essential collections of tools for trainers, from the leading scholars and practitioners of interactive learning and active training, including Elaine Biech, Mel Silberman, and “Thiagi” Thiagarajan.

&Activities, Games Exercises

21P9F1A

GAMES & ACTIvITES

Developing Emotional and Social Intelligence

Marcia Hughes, Amy Miller

Emotional Intelligence (EI) has been proven to be key to lead-ership success. In this book, EI expert Marcia Hughes pro-vides a broad array of activities for developing EI in both the coaching and team environ-ment. All of these activities have stood the test of time and will

help trainers at all levels engage the learner in active, expe-riential learning. Additionally, there are introductions to each activity that provide tips and techniques that will ensure suc-cess every time. The activities are organized with separate sections for individual coaching and team development.

Paperback • 272 pagesISBN 978-0-470-54702-1 USD $49.00/CAD $60.00/ £32.99/€42.90

90 World-Class Activities by 90 World-Class Trainers

Elaine Biech, Editor

Dozens of new and classic games designed to provide a creative and fun way to engage teams and groups in a collaborative learning activ-ity. You’ll learn how to introduce, facilitate, and debrief each game—and how to adapt a game for

a particular setting or audience.Paperback • 420 pages • ISBN 978-0-7879-8198-3 USD $45.00/CAD $53.99/ £30.99/€39.90

The Leadership Challenge

Activities Book

James M. Kouzes, Barry Z. Posner, Elaine Biech

This resource provides practical information and tools for demonstrating and teaching The Five Practices of Exemplary Leadership® to audi-ences either new to or already familiar with the

model. Filled with over 100 experiential learning activities and games—each keyed to a specific practice—this book is an excellent addition to any existing leadership development program.Paperback • 700 pages • ISBN 978-0-470-47713-7 USD $50.00/CAD $60.00/ £33.99/€43.90

Thiagi’s 100 Favorite Games

Sivasailam Thiagarajan

This first-of-its-kind collection of activi-ties represents game play at its very best. Thiagi offers the “how-to” and the

“lowdown” on his all-time favorite games. With this resource, you’ll never be stuck for a fun, innovative, and effective activity.

Use this must-have resource to:

• Illustrate concepts

• Aid learning transfer

• Improve team work

• Build critical skills in any training event

• Energize meetings

• Use as icebreakers, or openers and closers to a formal training session.

Paperback • 400 pages • ISBN 978-0-7879-8199-0 USD $45.00/CAD $53.99/ £30.99/€39.90

BESTSELLER

Active Training

A Handbook of Techniques, Designs, Case Examples, and Tips

Third Edition

Mel Silberman, Carol Auerbach

Here is everything you need to design and deliver the learner-centered approach to training. Including a wealth

of examples, tips, and techniques, this book reflects the latest trends in workforce training—i.e., assessment, evaluation, and active training for e-learning and online applications.Hardcover • 380 pages • ISBN 978-0-7879-7623-1 USD $50.00/CAD $59.99/ £33.99/€43.90

Training from the Back of the Room!

65 Ways to Step Aside and Let Them Learn

Sharon L. Bowman

These 32 training strategies are guar-anteed to deliver outstanding training results in any topic and for any group or situation. This comprehensive book

is centered around the principles that learners learn best, and remember more of what they learn, when they have the free-dom to choose and make decisions; when they have the oppor-tunity to experiment; and when they collaborate and learn from their peers.Paperback • 320 pages • ISBN 978-0-7879-9662-8 USD $42.00/CAD $50.00/ £28.99/€37.90

BESTSELLER

Order online www.pfeiffer.com/go/pfeiffercatalogsOrder online www.pfeiffer.com/go/pfeiffercatalogs







22 P9F1A

GAMES & ACTIvITES GAMES & ACTIvITES

Become a Standing Order Customer today and lock in your 15% discount!*

As a Standing Order Customer, you’ll:

Simply call us today and let us know that you’d like to become a Standing Order Customer. Pay noth-ing now—your bill will come with your Annuals shipment. If you’re not fully satisfied, send your order back and owe nothing. It’s never been a better time to become a Standing Order Customer!

*Available only in the U.S. and Canada. Catalog discount does not apply.

The 2011 Pfeiffer AnnualConsulting

Elaine Biech

The Leader in Resources for Training & HR Professionals for the Past Four Decades.

The 2011 Pfeiffer Annual: Consulting is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an internal or external organizational consultant. The Annual addresses the broad range of topics that are of most interest to professionals in the field. The materials provide highly accessible means of interacting with a diverse variety of systems and processes—from collaborative work systems and executive coaching to strategic planning and organiza-tional development.

This year’s Annual presents a ‘organizational dynamics’ theme. The contributions to the Annual focus on organiza-tional dynamics and include information on team building, leadership, communication, and problem solving. The vol-ume includes a variety of tools. For example, Experiential Learning Activities (ELAs) are the mainstay of the Annual and cover a broad range of consulting topics. The activities are presented as complete and ready-to-use designs for working with groups: facilitator instructions and all necessary hand-outs and participant materials are included.

Hardcover w/Website • 320 pages ISBN 978-0-470-59237-3 USD $95.00/CAD $114.00/ £65.00/€83.90

The 2011 Pfeiffer AnnualTraining

Elaine Biech

Organizations that thrive in today’s competitive market-place are those that make a firm commitment to training and development. And suc-cessful trainers stay at the top of their profession by access-ing the most recent and important information, tools, and resources in the field.

The 2011 Pfeiffer Annual: Training offers a hands-on guide to the latest thinking and recent approaches to training and development. This year’s Annual presents a ‘organizational dynamics’ theme. The contributors address the many fac-tors that affect how well the people and process react when brought together and how they function as a singular entity to accomplish a task.

The Annual is divided into four sections: Experiential Learning Activities (ELAs); Editor’s Choice; Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. The fourth section, Editor’s Choice, includes cutting-edge material to help trainers stay on top of the key trends in the field.

Hardcover w/Website • 320 pagesISBN 978-0-470-59238-0 USD $95.00/CAD $114.00/ £65.00/€83.90


The Pfeiffer Annual

Elaine Biech, editor

Experiential Learning Activities

Instruments

Articles

THE 2011 PFEIFFER ANNUAL SET: TRAINING AND CONSULTINGISBN 978-1-118-01741-8 USD $161.50/CAD $182.00/ £105.00/€121.60

SAVE 15% WHEN YOU PURCHASE THE SET!

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The PfeifferAnnual



Instruments

Articles




GAMES & ACTIvITES

23P9F1A

GAMES & ACTIvITES

Jolts! Activities to Wake Up and Engage Your ParticipantsSivasailam Thiagarajan

In Jolts!, master trainer Thiagarajan introduces a brand-new package of powerful training activities specially designed to get participants to sit up, lis-ten, and learn. These inter-active experiential games

and activities give participants a powerful wake-up call, startling them into re-examining their assumptions and habitual practices, and encouraging self-reflection, problem solving, and fresh perspectives.


101 Ways to Make Training Active

Second Edition

Mel Silberman

Would you like training to be relevant, engaging and, above all, effective? With the revised second edition of 101 Ways to Make Training Active it can! Author Mel Silberman—the father of active training and a member of Training Magazine’s Hall of Fame—highlights the active

training methodology and provides updates to the 101 ready-to-use exercises and includes 101 completely new cases!FREE CD-ROM includes all of the 16 original “Top Ten Trainers Tips and Techniques” lists for easy reproduction and distribution

Paperback w/CD-ROM • 336 pages • ISBN 978-0-7879-7612-5 USD $60.00/CAD $71.99/ £42.50/€55.90

NEW

What Would You Do?

A Game of Ethical and Moral Dilemma

Lorraine L. Ukens

What Would You Do? offers an excellent way to explore contemporary issues of morals, ethics, cooperation, and trust. The leader’s guide provides background and the experimental research that led to the game; complete instructions for running the game;

and an expanded debrief section that helps the facilitator guide the team to explore and identify the game’s key points. The participant’s guide contains a summary of 10 different scenarios and scoring sheets for each of the (up to 10) rounds of game play.Leader’s GuidePaperback • 64 pagesISBN 978-0-7879-8537-0 USD $30.00/CAD $35.99/ £20.99/€26.90

Participant WorkbookPaperback • 32 pagesISBN 978-0-7879-8538-7 USD $15.00/CAD $17.99/ £10.99/€14.90

The Participant Workbook contains the eight decision-making scenarios that make up the What Would You Do? game, and includes scoring and response charts, a score sheet, and discussion and learning application pages.

The Ten-Minute Trainer

150 Ways to Teach it Quick and Make it Stick!

Sharon L. Bowman

Make training more effective and memora-ble with these “back-pocket” training activi-ties that require minimum preparation, and are topic-related and fun! You’ll get 150

proven exercises and activities that range from one to ten minutes to complete.Paperback • 300 pages • ISBN 978-0-7879-7442-8 USD $42.00/CAD $49.99/ £28.99/€37.90

101 Ways to Improve Customer Service

Training, Tools, Tips, and Techniques

Lorraine L. Ukens

Learn how to train employees and build an infrastructure to support and reward exceptional customer service. This book presents different applications that provide a foundation for exceptional cus-tomer service: Awareness, Communication,

Planning, Service Excellence, Solving Problems, and Teamwork. It includes hands-on activities, reflective discussions, process models, strategies, questionnaires, checklists, self-assessments, and more.Paperback w/CD-ROM • 400 pages • ISBN 978-0-7879-8200-3 USD $55.00/CAD $65.99/ £36.99/€47.90


Sivasailam “Thiagi” Thiagarajanand TRACY TAGLIATI

Activities to

WAKE UP and

ENGAGEYour Participants

Jolts!Jolts!n

Coming Spring 2011:

preorder yours today!

Unforgettable Experiential Activities

An Active Training Resource

Mel Silberman

Based on Silberman’s Active Training program, Unforgettable Experiential Activities contains 75 original activities developed and tested during his 40 year career as a training expert. All these dynamic activities have stood the test of time and will help any trainer engage

their learners in active, experiential learning.Paperback • 320 pages • ISBN 978-0-470-53714-5 USD $49.00/CAD $59.00/£32.99/€42.90








PROFESSIONAL DEvELOPMENT

For essential tools and knowledge for your professional development. Ask Pfeiffer.

In this section you’ll find our leading-edge and best-selling titles from expert authors in Training and HR Development, including Peter Block, Geary Rummler, Elaine Biech, and Ruth Clark. For more than 35 years, Pfeiffer has been providing proven and practical guidelines on the topics that matter most to Workplace Learning and Performance Improvement professionals and students, such as e-Learning, human resource management, organization development, consulting, and more.

Professional Development

Books


25P9F1A

Social Media for Trainers

Techniques for Enhancing and Extending Learning

Jane Bozarth

“Trainers who want to succeed in the new social learning world should read this book. Jane has made social media easy, practi-cal, and simple to use.”—Ray Jimenez, PhD, Chief Learning Architect, VignettesLearning.com

New social media technologies and strategies provide quick, easy solutions to many of the challenges faced by workplace training practitioners. Social media vehicles such as Twitter and Facebook, for example, can help trainers build learning com-munities, facilitate quick assignments, offer updates or follow-up tips, and otherwise extend the reach of the formal training event. Social Media for Trainers is the first how-to guide on the incorporation of social networking techniques into a trainer’s repertoire. It covers the most popular Web 2.0 tools for instruc-tor-created content (blogs), community-created content (wikis), micro-blogging (Twitter), and community sharing and interac-tion (Facebook), all with detailed instruction on conducting several training/training-related activities.Paperback • 192 pages • ISBN 978-0-470-63106-5 USD $40.00/CAD $48.00/ £26.99/€34.90

A Coach’s Guide to Developing Exemplary Leaders

Making the Most of The Leadership Challenge and the Leadership Practices Inventory

James M. Kouzes, Barry Z. Posner, Elaine Biech

Kouzes’ and Posner’s best-selling The Leadership Challenge has been the most trusted source for becom-

ing a better leader for millions of executives. This new guide from Kouzes and Posner, written in conjunction with coaching expert Elaine Biech, provides practical information and tools for integrating The Practices of Exemplary Leadership into a coach-ing practice or program. Filled with best practices and success stories as well as worksheets and checklists, this comprehen-sive resource enables coaches to quickly and easily adapt their coaching regimen to include The Leadership Challenge and the Leadership Practices Inventory.Paperback • 384 pages • ISBN 978-0-470-37711-6 USD $45.00/CAD $54.00/ £30.99/€39.90

The Six Disciplines of Breakthrough Learning

How to Turn Training and Development into Business Results

Second Edition

Calhoun W. Wick, Roy V. H. Pollock, Andy Jefferson

“‘Wick, Pollock, and Jefferson have a well-proven formula for moving learning from an academic

exercise to business results. Their 6Ds offer all leaders specific and concrete things that they can do to turn learning into results.”—Dave Ulrich, professor, Ross School of Business, University of Michigan, and partner, The RBL Group

This thoroughly revised, updated, and expanded edition of The Six Disciplines of Breakthrough Learning reveals how training, OD, and HR professionals can enhance their contributions to the success of their orga-nizations. The book is filled with practical, proven-to-work guidelines and examples that show clearly how to design, deliver, and document compre-hensive learning experiences that improve leadership and management, sales, customer service, marketing, and other business functions.Hardcover • 384 pages • ISBN 978-0-470-52652-1 USD $45.00/CAD $54.00/ £30.99/€39.90

Making the Most of THE LEADERSHIP CHALLENGE

and the LEADERSHIP PRACTICES INVENTORY (LPI)

ACOACH’S GUIDETO DEVELOPING

EXEMPLARYLEADERS


W I T H E L A I N E B I E C H


How to Turn Training and Development into Business Results

Calhoun Wick, Roy Pollock, and Andrew Jefferson

2nd

EditionThe

of Breakthrough Learning

SIXDISCIPLINES

Flawless ConsultingA Guide to Getting Your Expertise Used

Third Edition

Peter Block

Flawless Consulting is consid-ered the “consultant’s bible” and a landmark best seller that explains how to deal effectively with clients, peers, and others. This third edition addresses busi-

ness and new challenges since the second edition was writ-ten and also explores what’s on the minds of “next genera-tion” consultants. The book includes suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions.

Hardcover • 400 pages • ISBN 978-0-470-62074-8 USD $55.00/CAD $66.00/ £36.99/€47.90

NEW

PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen account-ability, and the reconciliation of community. He is a partner in Designed Learning, a training company that offers workshops designed by Peter to build the skills outlined in his books. He has received national awards for outstanding contributions in the field of training and development, including the American Society for Training and Development Award for Distinguished Contributions; the Association for Quality and Participation President’s Award; and Training Magazine HRD Hall of Fame.

JAMES M. KOUZES and BARRY Z. POSNER are among the most sought-after scholars and educators on the subjects of leadership and leadership development.

ELAINE BIECH is president and managing principal of ebb associates inc, a strategic implementation, lead-ership development, and experiential learning consulting firm. Her Website can be found at www.ebbweb.com.

Peter Block

A Guide to GettinG your expertise used

third edition

F l a w l e s sConsulting






26 P9F1A

PROFESSIONAL DEvELOPMENT PROFESSIONAL DEvELOPMENT

EDITED BY Ryan Watkins and Doug Leigh

IMPROVING

I NT H E WOR K PLACE

PER FORMANCE

HANDBOOK of

Instructional Design and Training Delivery | Selecting and Implementing Performance Interventions | Measurement and Evaluation

Volume 2: Selecting and Implementing Performance Interventions

Pfeiffer Essential Guides to Training Basics

Delivering Training Workshops

Janis Fisher Chan

An important resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to prepare for and deliver training workshops that will meet objectives and engage participants. Comprehensive in scope, this step-by-step manual walks trainers through all phases of the workshop process, including best practices for scheduling, notifying participants, introducing the program, setting up the space, practicing the presentation, engaging the participants, establishing rapport, pre-paring materials, taking risks, facilitating discussions, creating action plans, following up on what is learned, and much more.Paperback • 272 pages • ISBN 978-0-470-40467-6 USD $45.00/CAD $54.00/ £30.99/€39.90

Training Fundamentals

Janis Fisher Chan

An essential resource on the topic, this book provides research-based practical information, strategies, techniques, guidelines, step-by-step procedures, tips, and tools that trainers can put to use immediately. Filled with strategies, perspectives, and ideas from a wide range of experienced training professionals, this comprehensive overview of training basics includes informa-tion on the purpose of training, the way it’s delivered, what a trainer does, adult learning theory, training assessment, learner-focused training, cost-effective training, and instructional design.Paperback • 264 pages • ISBN 978-0-470-40468-3 USD $45.00/CAD $54.00/ £30.99/€39.90

Designing and Developing Training Programs

Janis Fisher Chan

A comprehensive resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to design training workshops that will meet objectives and engage partici-pants. This useful guide contains best practices for designing and developing training programs, including information on planning a project, assessing the audience, covering needs, cre-ating performance-based objectives, when and if to use off-the-shelf programs, developing enabling objectives, pacing, creating activities, test-running your program, and much more.Paperback • 304 pages • ISBN 978-0-470-40469-0 USD $45.00/CAD $54.00/ £30.99/€39.90


De sign i ng a n D De v e l opi ng

t r a i n i ng progr a ms

P f e i f f e re ss e n t i a l G u i d e s to

t ra i n i n G B a s i c s

Janis Fisher Chan




Janis Fisher Chan

Del i v er i ngt r a i n i ng

wor k shops




Janis Fisher Chan

t r a i n i ng F u n da m e n ta l s

EDITED BY Kenneth H. Silber and Wellesley R. Foshay

IMPROVING


PER FORMANCE

HANDBOOK of


Volume 1: Instructional Design and Training Delivery

Order the Set &

Save over 25%ISBN 978-0-470-52651-4

USD $100.00/CAD $120.00/ £70.00/€89.90

No other discounts apply.

EDITED BY James L. Moseley and Joan C. Dessinger

IMPROVING


PER FORMANCE

HANDBOOK of


Volume 3: Measurement and Evaluation

HHANDB

Order the Set &

Save over 10%ISBN 978-0-470-52543-2 USD $400.00/CAD $480.00/

£215.00/€279.00No other discounts apply.

NEWNEW

Handbook of Improving Performance in the Workplace

Instructional Design and Training DeliveryVolume One

Kenneth H. Silber, Wellesley R. Foshay, Editors

Volume One presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction-delivering training. It offers a comprehensive review of topics, including Performance Analysis and Needs Assessment; Establishing Performance Objectives and Performance Measurements; Designing Instruction for Results; Developing Instruction for Results; and much more.Hardcover • 800 pages • ISBN 978-0-470-19068-5 USD $150.00/CAD $180.00/ £100.00/€129.00

The Handbook of Selecting and Implementing Performance InterventionsVolume Two

Ryan Watkins, Doug Leigh, Editors

Volume Two presents multi-disciplinary knowledge, standard principles, and evidence-based best practices for designing instruction-delivering training. Featuring real-case examples from all over the world, it offers a comprehensive review of topics such as Interventions at the Worker Level; Interventions at the Work Team Level; Interventions at the Workplace and Organizational Level; Implementation Interventions; Project Management; Measuring the Success of Implementation; and Managing Implementation.Hardcover • 944 pages • ISBN 978-0-470-19069-2 USD $150.00/CAD $180.00/ £100.00/€129.00

Measurement and EvaluationVolume Three

James L. Moseley, Joan C. Dessinger, Editors

This cross-disciplinary, international handbook brings together best-in-field research and practice to provide an up-to-date summary of the leading ideas in performance measurement, theory, and practice. This invaluable reference provides a comprehensive review of all information presently available about Measuring and Evaluating Learning and Performance, Designing Evaluation and Qualitative Performance Measurements. Hardcover • 448 pages • ISBN 978-0-470-19067-8 USD $150.00/CAD $180.00/ £100.00/€129.00





27P9F1A

Beyond Change ManagementHow to Achieve Breakthrough Results Through Conscious Change Leadership

Second Edition

Dean Anderson, Linda Ackerman Anderson

By providing a clear, intelligent framework of think-ing, and map for transformation, the authors provide change leaders and facilitators crucial support for action. Beyond Change Management includes new and ready-to-use worksheets, questionnaires, guidelines, and assessment instruments.


The Change Leader’s RoadmapHow to Navigate Your Organization’s Transformation

Second Edition

Linda Ackerman Anderson, Dean Anderson

“Having applied this methodology for two years to manage change inside Microsoft, it has been instrumental in our ability to land change effectively, engage employees, and deliver results quickly.”—Pete Fox, general manager, Corporate Accounts, Microsoft U

Paperback • 400 pages ISBN 978-0-470-64806-3 USD $55.00/CAD $66.00/ £36.99/€47.90

Special savings when you order the

two-book set!

Advancing Executive Coaching

Setting the Course for Successful Leadership Coaching

Gina Hernez-Broome, Lisa A. Boyce

For those who coach leaders, explore the most critical issues impacting the future of leadership coaching as an organizational development initiative. The 16 contributed chapters are grouped into three sections with the final chapter providing a review of the major themes in the volume with a discussion

integrating the global discussions and future directions for leadership coaching.Hardcover • 544 pages • ISBN 978-0-470-55332-9 USD $80.00/CAD $96.00/ £55.00/€71.90

Best Practices in Talent Management

How the World’s Leading Corporations Manage, Develop, and Retain Top Talent

Marshall Goldsmith, Louis Carter, The Best Practice Institute

Featuring more than 15 case studies and dozens of competency models, tools, instruments, and training material from the world’s best global talent manage-

ment systems and campaigns that show how they successfully imple-mented and maintained talent management programs. Each case study includes tools, templates, competency models, guidelines, and training materials.Hardcover • 336 pages • ISBN 978-0-470-49961-0 USD $90.00/CAD $108.00/ £60.00/€77.90

BEST PRACTICES

TALENTMANAGEMENT

HOW THE WORLD’S LEADING

CORPORATIONS MANAGE,

DEVELOP, AND RETAIN TOP TALENT

E D I T E D B Y

MARSHALL GOLDSMITH AND LOUIS C ARTER

A PUB LICATION OF THE B EST PRACTICE INSTITUTE


in

Closing the Execution Gap

How Great Leaders and Their Companies Get Results

Richard Lepsinger

Why do some companies consistently deliver supe-rior results? This book outlines five baseline factors critical for effective execution and five factors that differentiate companies that are most effective at executing plans and initiatives. It also explores the seven specific things leaders at all levels can do

to close the execution gap in their company or team and help people get things done day-to-day. This is an essential guide for consistently executing effective plans and initiatives.Hardcover • 256 pages • ISBN 978-0-470-53130-3 USD $45.00/CAD $54.00/ £30.99/€39.90

ClosingThe

exeCuTiongap RiChaRd

lepsingeRhow gReaT leadeRs and TheiR

Companies geT ResulTs

Tools of Engagement

Presenting and Training in a World of Social Media

Tom Bunzel

“The main takeaway in this thorough and accessible book is the idea that today’s business and educational environ-ments require a mash-up mentality. It takes a constantly changing blend of tools, techniques, and strategies to

achieve direct, immediate, and effective communication.” —Robert L. Lindstrom, author, The BusinessWeek Guide to Multimedia Presentations

Paperback w/Website • 280 pages • ISBN 978-0-470-57394-5 USD $45.00/CAD $54.00/ £30.99/€39.90

+ .........

P R E S E N T I N G A N D T R A I N I N G I N A W O R L D O F S O C I A L M E D I A

TOM BUNZEL

TOOLSENGAGEMENTOF


The Change Leader’s Roadmap and Beyond Change ManagementTwo-Book Set

This is the most complete change methodology we have found anywhere.”—Pete Fox, general manager, Corporate Accounts, Microsoft US

Paperback w/Website 650 pages • ISBN 978-0-470-88013-5 USD $80.00/CAD $96.00/ £55.00/€71.90

how to navigate your organization’s transformation

Linda ackerman anderson

dean anderson

Change Leader’s roadmap

Second edit ion

the

Beyond change management

how to achieve Breakthrough results through conscious change leadership

dean anderson

linda ackerman anderson

Second edit ion









28 P9F1A


Demystifying Technical Training

Partnership, Strategy, and Execution

Wendy L. Combs, Bettina M. Davis

The Demystifying Technical Training book looks at the strategic and business aspects of technical training applicable to any corporate setting and organizational size. Proven guide-lines help readers identify and plan hard-skills training solutions.Hardcover • 352 pages • ISBN 978-0-470-42083-6 USD $50.00/CAD $60.00/ £33.99/€43.90

The Employee Benefits Answer BookAn Indispensable Guide for Managers and Business Owners

Rebecca Mazin

This go-to resource contains the most reliable information need-ed to answer questions about employee benefits that arise in day-to-day business.

Clear, concise, and comprehen-sive, this essential resource will

help managers create coherent policies based on a clearer understanding of all employee benefits. Organized by topi-cal area, this book includes practical information needed for responding to issues that arise in day-to-day business. Topics discussed include the benefits package; PTO; enroll-ment and changes; medical, dental, and vision plan basics; FSAs; COBRA; and much more.

Paperback • 272 pages • ISBN 978-0-470-52515-9 USD $35.00/CAD $42.00/ £23.99/€30.90

Fortify Your Sales Force

Leading and Training Exceptional Teams

Renie McClay

“This is an excellent no-nonsense resource for the novice or seasoned sales leader, salesperson, or sales training professional. Jam-packed with valu-able information from a variety of industry experts, this book is a must have for anyone responsible for enhancing the performance of their sales orga-nization.”—Mary A. Elliott Bassett, world-wide director, sales and customer training, Eastman Kodak Company


t ech nical t r aining

PartnershiP, strategy and execution

Dem yst if y ing

W e n dy l . Co m b s and b e t t i n a m . dav i s

essential resources for training and hr professionals

EmployEE BEnEfits

An Indispensable Guide for Managers and Business Owners

R e B e c c A M A z I n

AnswErBook


R e n i e M c C l a y

FORTIFY Sales Force

YOUR


“With its emphasis on measurement and implementation, this book covers areas that are too often neglected and makes a useful and practical contribution.”—PROFESSOR NEIL RACKHAM, author, SPIN Selling

E D I T O R

L E A D I N G

A N D T R A I N I N G

E X C E P T I O N A L

T E A M S

Going Global

Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace

Kyle Lundby, Editor; with Jeffrey Jolton

Co-published with SIOP

“The time has long past when we, in organizational psychology, can confine our research and practice to North American settings. This book is timely and will provide an important resource

for those who are interested in the global application of our tools and principles.”—Gary P. Latham, Secretary of State, professor of organizational behaviour, Rotman School of Management, University of Toronto, Ontario, Canada

Going Global outlines best practices and is filled with down-to-earth advice from those who have worked in the field. The book not only provides insightful analysis of such broad topics, such as what it means to be global and HR’s strategic role in global organizations, it examines the undercurrent of culture and its pervasive influence on organizations and the people that com-prise them. Going Global also contains valuable information on global employee attraction, selection, and retention strategies, as well as current thinking about intercultural competence train-ing, work-family balance, and the expatriate experience. Hardcover • 464 pages • ISBN 978-0-470-52533-3 USD $80.00/CAD $96.00/ £55.00/€71.90

Professional PracticeS E R I E S

T h E

Kyle Lundby Editor

With Jeffrey Jolton

A Publication of the Society for Industrial and Organizational Psychology

Going GlobalPractical Applications and Recommendations for HR and OD Professionals in the Global Workplace

Graphics for Learning

Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials

Second Edition

Ruth C. Clark, Chopeta Lyons

Are you getting the most learning value from visuals? Thoroughly revised and updated, second edition

of the bestselling book summarizes guidelines for best use of graphics for instructional materials, including multimedia, texts, classroom aids, and slides used for briefings. These guidelines are based on updated scientific research and contain illustrative examples including examples for readers without a background in psychology. The authors help trainers tie graphics into their lesson topics and include facts, concepts, processes, procedures, and principles. The book discusses technical and environmental issues (such as bandwidth or screen size) that will influence how instructional professionals can apply the guidelines.Paperback • 420 pages • ISBN 978-0-470-54744-1 USD $65.00/CAD $78.00/ £45.00/€57.90


GRAPHICS

RUTH COLVIN CLARK CHOPETA LYONS

CLARK

LYONS

LearningforProven Guidelines for Planning,

Designing, and Evaluating Visuals in Training Materials

SECOND EDITIONSECOND








29P9F1A

Handbook of Workplace Assessment

Evidence-Based Practices for Selecting and Developing Organizational Talent

John C. Scott, Douglas H. Reynolds

“This is a book you will find yourself reaching for time after time as we all navigate through the demands of attracting, developing, and retaining talent.”—Jennifer R. Burnett, sr. vp., Global Staffing and Learning Talent Assessment for Selection and Development, Bank of America


Learning in 3D

Adding a New Dimension to Enterprise Learning and Collaboration

Second Edition

Karl M. Kapp, Tony O’Driscoll

“As the world makes its way through a period of significant change, Learning in 3D couldn’t come at a better time. Today, organizations and individuals are being challenged to make the most of learning collaboratively. This book

stimulates our thinking on how to maximize the impact of technology, while providing a practical blueprint—with ‘revolutionary’ examples—of how to bring a new dimension to learning.”—John Malitoris, regional managing director, Duke Corporate Education



T H E


John C. ScottDouglas H. ReynoldsEDITORS

Handbook ofWorkplaceAssessmentEvidence-Based Practices for Selecting and Developing Organizational Talent

Karl M. Kapp / Tony O’Driscoll

Learning inEssential resources for training and HR professionals

Adding a New Dimension to Enterprise Learning and Collaboration

How the Immersive Internet will shape the future of learning and work within the Enterprise

/

Meaningful Workplaces

Reframing How and Where We Work

Neal E. Chalofsky

Based on a multiyear study, this book reveals the three major elements that com-bine to create a workplace environment where people want to work. The elements are: It’s not about the perks, it’s about the culture; The organization supports the whole person and the whole person is engaged in the organization; and The

organization is truly a community. The author shows how to build a strong and responsive HR function and provides guidelines for building an employee-engaged, high-performance, community-based culture. Hardcover • 208 pages • ISBN 978-0-470-40300-6 USD $45.00/CAD $54.00/ £30.99/€39.90

Strategic Employee SurveysEvidence-based Guidelines for Driving Organizational Success

Jack W. Wiley

Strategic Employee Surveys guides organizations in the most effective survey feedback and action planning processes.

“. . . does not get bogged down in statistical analyses, yet it features a

healthy mix of the theoretical and the practical that works for the novice and the experienced survey program man-ager alike.”— Thomas E. Mitchell, Vice President, Northern Trust Company


Neal e. Chalofsky

How and WhereWe Work

Reframing

workplacesMeaningful S T R AT E G I C

E M P L OY E ES U RV E Y S

E V I D E N C E - B A S E D G U I D E L I N E S f o r

D R I V I N G O R G A N I Z AT I O N A L S U C C E S S

J A C K W. W I L E Y

Organizational Intelligence

A Guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting

Kenneth H. Silber, Lynn Kearny

Co-published with ISPI, this book provides professionals with a clear, simple model for understanding the business of the orga-nizations in which they work, analyzing organizational performance problems, and explaining their ideas in business language.

It includes a wealth of tools that help to identify the gaps in organi-zation performance and communicate those gaps and their solutions to management in language that management understands.Hardcover • 320 pages • ISBN 978-0-470-47231-6 USD $55.00/CAD $66.00/ £36.99/€47.90

Strategy-Driven Talent Management

A Leadership Imperative

Rob Silzer, Ben E. Dowell

Recruit and Retain Exceptional Leaders!

Professionals are searching for an inte-grated approach to building and sustaining leadership talent. This volume in the SIOP Professional Practice series provides an up-to-date perspective on current talent management practices in business organi-zations. Bringing together a collection of thought leaders and managers from noted

organizations, this book presents state-of-the-art ideas, best prac-tices, and guidance on how to recruit, select, assimilate, develop, compensate, and retain exceptional leaders.Hardcover • 928 pages • ISBN 978-0-7879-8847-0 USD $75.00/CAD $90.00/ £50.00/€65.90


T H E

Rob SilzerBen E. DowellEDITORS

A Leadership Imperative


Strategy-Driven Talent Management








30 P9F1A

PROFESSIONAL DEvELOPMENT INDEX

Rediscovering Value

Leading the 3-D Enterprise to Sustainable Success

Geary A. Rummler, Alan Ramais

This insightful book pro-vides a management-focused view of what process guru Geary Rummler has learned about organizations since

his landmark Improving Performance. With this book, you get practical guidelines for managers that want to capi-talize on the entwined capabilities of process, technology, and people. This must-have resource lays out the suc-cess factors for effective process design, improvement, and management.


White Space Revisited

Creating Value Through Process

Geary A. Rummler, Alan Ramias, Richard A. Rummler

Geary Rummler offers the follow-up vol-ume to his best-selling guide for process and performance professionals. This book includes the essential methods, models, tools, and guidelines for creating business processes that align people, process, and

technology. It features a road map for creating a Process Managed Organization and includes a management-friendly framework for developing a value-focused Business Process Architecture that executives can use to drive strategy.


Creating Value

Through Process

White Space Revisited

G E A R Y A . R U M M L E R C O A U T H O R O F T H E B E S T- S E L L I N G B O O K

Improving Performance: How to Manage the White Space on the Organization Chart

A L A N J . R A M I A S

R I C H A R D A . R U M M L E R

Virtual Team Success

A Practical Guide for Working and Leading from a Distance

Richard Lepsinger, Darleen DeRosa

To help organizations and leaders enhance virtual team performance, the book includes information on: Key chal-lenges, factors for success, characteris-tics of effective virtual teams, a model for success, effective practices, enhancing performance of low performing teams.


Designing mLearning

Tapping into the Mobile Revolution for Organizational Performance

Clark N. Quinn

Based upon previous mobile writing and think-ing, this invaluable resource captures the resulting integrated approach and provides guid-ance for mobile learning regardless of device.

Designing mLearning debunks the myths, defines the opportunity, presents examples, provides guiding principles, structures the design process, presents implementation considerations, and places mobile learning in the overall strategic picture. It is intended to be the definitive work on mobile learning design.Hardcover • 256 pages • ISBN 978-0-470-60448-9 USD $55.00/CAD $66.00/ £36.99/€47.90

Appreciative Inquiry

Change at the Speed of Imagination

Second Edition

Jane Magruder Watkins, Bernard J. Mohr

Explore how the Appreciative Inquiry pro-cess helps OD and HR professionals tap into inspiring “high point” accounts of per-sonal or collective capacity. This updated new edition puts the focus on how AI really works and adds guidelines on how

to apply AI in a variety of organizational situations and for a variety of initiatives such as coaching, leadership development, strategic planning, and teambuilding. It contains tools and other resources to help with immediate use in the workplace and new and updated case studies that show how it really works.Paperback • 368 pages • ISBN 978-0-470-52797-9 USD $55.00/CAD $66.00/ £36.99/€47.90

Technology-Enhanced Assessment of Talent

Nancy T. Tippins

This new volume provides research-based guidelines to help practitioners make better decisions on using technology to assess talent at all levels of the organization and for a full range of applications, from entry-level selec-tion to senior-level succession and talent man-agement. The book reviews of the various

ways technology can enhance the administrative ease, credibility, validity, and cost effectiveness of assessments used by organiza-tions in selection and other candidate evaluation processes. It also addresses measurement issues, examines case studies of current practice, and outlines agendas for future research and practice.Hardcover • 500 pages • ISBN 978-0-470-59158-1 USD $80.00/CAD $96.00/£55.00/€64.00

VIRTUAL TEAM SUCCESS

DARLEEN DEROSA RICHARD LEPSINGER

A PRACTICAL GUIDE FOR WORKING

AND LEADING FROM A DISTANCE

Mobile is a powerful new tool for support-

ing organizational performance, including

a wide-variety of learning opportunities

including innovation, collaboration, research,

and design. Mobile generates new products,

services, and helps solve problems. Whether

providing needed tools, augmenting learning,

or connecting individuals, mobile devices are

empowering individuals and organizations.

Designing mLearning is a hands-on resource

that presents step-by-step guidance for

designing, delivering, and deploying mobile

solutions, covering both the background model

and pragmatic considerations for successfully

navigating mobile projects. The book takes

an integrated approach to mobile learning

regardless of the device used. Written by Dr.

Clark Quinn, a noted leader in the mLearning

revolution, Designing mLearning debunks com-

monly held myths about mLearning, defines

the myriad opportunities for mobile, contains

real-world, illustrative examples, includes

implementation concerns, and places mobile

learning in an overall strategic plan.

Designing mLearning is written for instruc-

tional designers, developers, media experts,

managers, and anyone with responsibility for

supporting performance in organizations.

While the focus is on the design of solutions,

the book addresses the critical organizational

issues to assist the larger agenda of mobilizing

the organization.

The information outlined in this groundbreak-

ing guide can be applied across the mobile

device spectrum and provides a systematic

and integrated suite of conceptual frameworks

to guide designers to pragmatic and effective

solutions.

THE AUTHOR

CLARK QUINN, Ph.D., leads learn-

ing system design through Quinnovation,

providing strategic solutions to Fortune 500,

education, government, and not-for-profit

organizations. An in-demand consultant and

speaker, he has previously held management

and academic positions. He is the author of

Engaging Learning, Designing e-Learning

Simulation Games.

Ph

oto

by

Jay

Cro

ss

mLearningDesigning

PRAISE FOR

Clark N. Quinn

Qu

inn

mLearningLearningDesigning

mLearning

De

sign

ing

TAPPING INTO THE

MOBILE REVOLUTION FOR

ORGANIZATIONAL PERFORMANCE

Essential resources for training and HR professionalsAn Essential Knowledge Resource

“Quinn takes you by the hand and leads you carefully and comprehensively through the m-learning maze of devices, models, examples, and designs, at the same time demonstrat-ing that mobile learning is more than being about learning, but is also about performance.”

—JANE HART, founder & CEO, Centre for Learning and Performance Technologies

“Stop thinking mLearning is miniaturized eLearning. Just as digital video has enabled entirely new forms of entertainment and communication, mLearning enables power-ful new (and old) performance solutions at very low costs. Clark omits the deafening hyperbole and delivers today’s best source of clear, complete, and useful mLearning guidance for us all.”

—MICHAEL ALLEN, CEO, Allen Interactions

“The future is mobile. It will rock you more than the web did. And Clark Quinn has written the missing manual.”

—JAY CROSS, CEO, Internet Time, and author, Informal Learning

“Those of us in learning and development know we spend a disproportionate amount of time on formal training, missing opportunities to support workers where real learn-ing occurs: in work, every day. With a wealth of examples, Clark Quinn provides a clear, useful guidebook for using 21st-century tools to support our performers as they enact their work and apply new learning.”

—JANE BOZARTH, Ed.D., author, Social Media for Trainers and Better Than Bullet Points

“Yes, this is a handy book about mobile learning and support. But it’s also a thoughtful nudge towards rethinking what we mean when we say we are educators.”

—ALLISON ROSSETT, San Diego State University

“Clark Quinn sets the pace for a swift race toward mobile everything. His thought- leadership and focus on solutions that work make him the one to watch, to read, and to learn from now!”

—MARCIA CONNER, advisor in business culture and collaboration, co-author of The New Social Learning: A Guide to Transforming Organization Through Social Media

Register at www.pfeiffer.com/email for more information on our publications,authors, and to receive special offers.

TRAIN ING AND DEVELOPMENT

www.pfeiffer.comJoin Us atPfeiffer.com

mLearningDesigning

(Continued on back flap)

(Continued from front flap)

Jacket design by Jeff Puda

INQUIRYA P P R E C I AT I V E

CHANGE AT THE SPEED OF IMAGINATION

JANE MAGRUDER WATKINS BERNARD MOHR RALPH KELLY

S E C O N D E D I T I O N


T H E

Nancy TippinsSeymour AdlerEDITORS


Technology-EnhancedAssessment of Talent

NEW









31P9F1A

INDEX

101 Ways to Improve Customer Service, 23

101 Ways to Make Training Active, Second Edition, 23

2011 Pfeiffer Annuals, 22

90 World-Class Activities by 90 World-Class Trainers, 21

Accountability Experience, The, 9

Active Training, Third Edition, 21

Advancing Executive Coaching, 27

Applied Strategic Planning, Second Edition, 19

Appreciative Inquiry, Second Edition, 30

Best Practices in Talent Management, 27

Beyond Change Management, Second Edition, 27

Bridging the Leadership Divide, 12

Career Anchors, Third Edition, 19

Challenge Continues, The, 7

Change Leader’s Roadmap, The, Second Edition, 27

Closing the Execution Gap, 27

Coach’s Guide to Developing Exemplary Leaders, A, 25

Courageous Leadership, 10

Demystifying Technical Training, 28

Designing mLearning, 30

Developing Emotional and Social Intelligence, 21

Diversity Awareness Profile (DAP), Second Edition, 19

Emotional Intelligence Skills Assessment (EISA), 17

Emotionally Intelligent Team, The, 17

Employee Benefits Answer Book, The, 28

Encouraging the Heart Workshop, The, 7

Exercising Influence, 19

Facilitation Skill Inventory Administrator’s Guide Package, 19

Five Dysfunctions of a Team Workshop, The, 16

Five Dysfunctions of a Team, The, 16

Flawless Consulting, Third Edition, 25

Fortify Your Sales Force, 28

From Bud to Boss, 11

Global Executive Leadership Inventory (GELI), 19

Going Global, 28

Graphics for Learning, Second Edition, 28

Great Workplace, The, 18

Handbook of Improving Performance in the Workplace: Instructional Design and Training Delivery, Volume One, 26

Handbook of Improving Performance in the Workplace: Measurement and Evaluation, Volume Three, 26

Handbook of Improving Performance in the Workplace: The Handbook of Selecting and Implementing Performance Interventions, Volume Two, 26

Handbook of Workplace Assessment, 29

How Personal Accountability Guarantees Success, 9

It’s Okay to Be the Boss, 15

It’s Okay to Manage Your Boss, 15

Jolts! Activities to Wake Up and Engage Your Participants, 23

Leadership Challenge e-Learning Program, The, 5

Leadership Challenge Values Cards Facilitator’s Guide Package, 8

Leadership Challenge Workshop, The, 6

Leadership Challenge, The, 21

Leadership Practices Inventory (LP) Action Cards, 8

Leadership Practices Inventory (LPI) Online, 8

Leading Across Differences, 13

Leading through Transitions, 13

Learning in 3D, Second Edition, 29

Managing for Employee Engagement, 18

Meaningful Workplaces, 29

Not Everyone Gets a Trophy, 15

Organizational Intelligence, 29

Pfeiffer Essential Guides to Training Basics: Delivering Training Workshops, 26

Pfeiffer Essential Guides to Training Basics: Designing and Developing Training Programs, 26

Pfeiffer Essential Guides to Training Basics: Training Fundamentals, 26

Rediscovering Value, 30

Remarkable Leadership, 11

Six Disciplines of Breakthrough Learning, The, Second Edition, 25

Social Media for Trainers, 25

Stepping Up, 15

Strategic Employee Surveys, 29

Strategy-Driven Talent Management, 29

Team Advantage, 16

Team Emotional and Social Intelligence (TESI Short), 17

Technology-Enhanced Assessment of Talent,

The Ten-Minute Trainer, 23

Thiagi’s 100 Favorite Games, 21

Three Signs of a Miserable Job DVD Presentation, 16

Tools of Engagement, 27

Total Onboarding Program, The, 14

Training from the Back of the Room!, 21

Unforgettable Experiential Activities, 23

Virtual Team Success, 30

What Would You Do?, 23

White Space Revisited, 30



HOW TO BUILD IT, HOW TO KEEP IT, AND

WHY IT MATTERS

THE

GREAT WORKPLACE

Creator of

FORTUNE’S

100 BEST

PLACES TO

WORK©

MICHAEL BURCHELLand JENNIFER ROBIN

BUILDING TRUST AND INSPIRING PERFORMANCE

FACILITATOR’S Guide


MANAGING FOREMPLOYEE ENGAGEMENTA WORKSHOP BASED ON The Three Signs of a Miserable Job

PATRICK LENCIONI Author of The Five Dysfunctions of a Team


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