Pertemuan >

1

Pertemuan <<01>><<Pengantar mengenai EUIS >>

Matakuliah : <<M0164>>/<<End User Information Syste>>

Tahun : <<2005>>

Versi : <<1/1i>>

2

Learning Outcomes

Pada akhir pertemuan ini, diharapkan mahasiswa

akan mampu :

• Mahasiswa dapat menerangkan Konsep dasar EUIS, posisinya dalam SI perusahaan dan peluang karir

3

Outline Materi

• Definisi EUIS, hubungan dengan SI lainnya

• Lingkungan di era digital :

• Knowledge Worker

• Peran Organisasi

• Perubahan Organisasi

• Dampak pada perubahan kerja

• group support

Back Next End

1-4 Copyright Prentice Hall, 2002

End-User Information Systems:Implementing Individual and

Work Group Technologies

Textbook by:Elizabeth A. Regan, Ph.D,Bridget N. O’Connor, Ph.D.

Supported by student resource Web Site:

www.prenhall.com/regan

Back Next End


End-User Information Systems:Organizational and

Technical Foundations

I

Back Next End


Introduction to End-User Information Systems

Back Next End


Learning ObjectivesLearning Objectives• Define end user information systems (EUIS) and

explain how it relates to other areas of information systems.

• Explain how EUIS fits into an overall enterprise information systems architecture.

• Identify the benefits of end-user information systems.• Understand how end-user information systems relate

to changing roles and expectations in the workplace.• Explain how business processes addressed by end-

user information systems differ from those handled by large data centers and transmission processing systems.

More…

Back Next End


Learning ObjectivesLearning Objectives• Describe the changing requirements

(characteristics) of work in the Information Age. • Describe the impact of end-user information

systems on workplace environments.• Understand the relationship between workplace

performance and technology.• Explain the concept of Help Desk and assistance

centers.• Identify career opportunities in the area of end-

user information systems.

2

Back Next End


IntroductionIntroduction

• Information Age–Knowledge

–Core Competencies

• Information Systems–End-User Information Systems

(EUIS)

–Knowledge Work Systems

Back Next End


End-User Information SystemsEnd-User Information Systems

1. Productivity tools for knowledge workers2. Work group computing3. End-user development4. End-user training5. End-user support – Help Desk, information

center6. Knowledge management/performance support7. Human factors and ergonomics8. Business process and job (re)design9. Change management10. Project management

Back Next End


EUIS ToolsEUIS Tools• Text handling/document management• Data handling tools• Multimedia/Graphic and Design• Communication tools• Group systems/Collaborative

technologies• Time management• Knowledge management/performance

support

Back Next End


Enterprise Information SystemsEnterprise Information Systems

1. Transaction processing systems (TPS)

2. Management Information Systems (MIS)

3. Decision Support Systems (DSS)

4. Executive Information Systems (EIS)

5. End-user information systems (EUIS), or Knowledge work systems (KWS)

Back Next End


Typical IS Organization StructureTypical IS Organization Structure

• Computer center operations

• Networks

• IS planning and architectures

• Data repositories

• Technical support

• Enterprise applications• Transactions processing

systems (TPS)• Management reporting

systems• End-user information

systems• Internet, Intranet,

Extranet

Enterprise Operations & Networks IS Applications Development

Back Next End


Converging Information TechnologiesConverging Information Technologies

2000Integrated Information

Systems

1990

1980

1970

1960

1950

Word Processing

Data M

anagement

Image P

rocessing Gra

phic

sC

omm

unic

atio

nsD

ata

Proc

essin

g

Back Next End


Knowledge WorkersKnowledge Workers

• Executive and managerial personnel

• Professional and technical knowledge workers

• Sales and marketing personnel

• Administrative support, including clerical

Who are Knowledge Workers?

Changes in Labor Force Composition

Back Next End


Role of OrganizationsRole of Organizations• Coordinate efforts

• Contribute to enterprise’s goals

• Brings together resources

• Creation of synergy

Structure depends upon…– Nature of tasks

– Knowledge & skills of the staff

– Technology & resources available

Back Next End


Production/Clerical

Changing Organizational StructureChanging Organizational Structure

ProfessionalTechnical

Supervisory

Management

Historical Organizational Hierarchy

is changing to…

Back Next End


Professional/Technicaland Sales Staff

Knowledge Workers

Changing Organizational StructureChanging Organizational Structure

Information Age Organizational Hierarchy

ClericalStaff

Supervisory Staff

Management

Back Next End


Typical Functional DivisionsTypical Functional Divisions

PersonnelOperations

ComputerInformation

Systems

AdministrativeServices

FinancialOperations

Marketing

ProductionOperations

LegalServices

ResearchAnd

Development

ExecutiveManagement

Back Next End


Knowledge Work EnvironmentKnowledge Work Environment

1. Variability2. Work styles 3. Departmentalization4. Dispersed5. Specializations6. Nonproductive activities7. Soft information8. Deadline pressures9. Project versus production environments

Characteristics:

Back Next End


Impact of EUIS on WorkImpact of EUIS on Work

• EUIS and Business Value

• EUIS and Human Factors

• EUIS and Job/Work Process Design

• EUIS and Organizational Change

Back Next End


EUIS Project Management StepsEUIS Project Management Steps

• Defining project scope• Plan the project• Assess the requirements• Design: Detailed description of solution• Select or develop the solution• Convert and implement the solution• Evaluate the results• Institutionalize the results

Back Next End


Staffing and Managing EUISStaffing and Managing EUIS

• Who is responsible for EUIS• IS Organizations• Information Technology Architecture• Help Desks and Information Centers• Role of Chief Information Officer

(CIO)• Career Opportunities in EUIS

Back Next End


SummarySummary• Application• Business process (re)design• Business system• Chief information officer (CIO)• Digital age• Digital divide• End users• End-user computing (EUC)• End-user information systems

(EUIS)• Executive information systems

(EIS)• Help Desk

• Information Age• Information technology

infrastructure• Information processing• Knowledge workers• Knowledge worksystems

(KWS)• Management information

systems (MIS)• Primary functions• Support functions• Transaction processing

systems (TPS)• Work flow analysis

Key Terms:

Back Next End


Next:

Life in Networked Organizations

26

<< PENUTUP>>

Selanjutnya Pert. 02

DASAR DASAR EUIS

Documents

Pertemuan >