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Selecting workers with the right skills Visual search Decision making Interpersonal skills Motivation
Employment Laws
Require hiring choices to be justified Proven not to be
Arbitrary Discriminatory
Hence, wealth of selection methods
Selection Testing
Based on a signal detection idea HIT: hiring a person good at the job MISS: not hiring someone who would have been
good at the job FALSE ALARM: hiring someone who does a
poor job CORRECT REJECTION: not hiring someone
who would have done a poor job
Signal Detection Idea
Job
Per
form
ance
Test Score Test score cutoff
Acceptable Job Performance
HITMISS
FACR
HireDon’t Hire
Expensive!
Tests of Cognitive Ability
Verbal ability Perceptual speed Memory Spatial or mechanical ability Reasoning or analytical ability Ability to pay attention
Perceptual Speed Test
Match the house in the top left with its identical match. Put up your hand when you have found the match.
Used for inspection jobs (airport screeners, xray techs etc.)
Object Displacement Test
Observe the following objects for 15s
Used for determining ability to find objects, follow maps, remember landmarks
Object Displacement Test
Which object is missing?
Used for determining ability to find objects, follow maps, remember landmarks
Personality Testing
Usually looking for Neuroticism Extroversion Openness Agreeableness conscientiousness
Eysenck Personality Test
Sample questions for “extroversion” ARE YOU INCLINED TO BE SLOW AND DELIBERATE IN YOUR
ACTIONS? Y?N DO YOU OFTEN BUY THINGS ON IMPULSE? Y?N DO YOU OFTEN CHANGE YOUR INTERESTS? Y?N ARE YOU RATHER CAUTIOUS IN NOVEL SITUATIONS? Y?N
Catell 16PF Test
I am carefree. Very inaccurate 1 2 3 4 5 Very Accurate I don’t mind eating alone. Very inaccurate 1 2 3 4 5 Very Accurate I take things personally Very inaccurate 1 2 3 4 5 Very Accurate
Work Sample Tests
Ask candidate to do a work type problem Or watch other workers and critique their
work Usefulness depends on relevance of the
problem Fairly strong predictive validity
Example: Case Interviewing
You are called in by Pizza Hut to help them develop a strategy for entering the home delivery market in which Domino's has the dominant position. As lead consultant on this project, what would you do?"
Suggested Solutions
Identify the appropriate framework or interpretation of the problem.
Identify the key issues and state them to show you understand the problem.
Dig deeper into the key issues, ask questions, clarification, listen carefully.
Structured Interviews
Ask all candidates the same questions “Critical behaviour” interview
Built on eliciting past behaviour Tell me about a time when you had to
facilitate the operation of a team. How did you get involved? What did you do? How did it turn out?"
Example of a STAR AnswerDescribe a time when a team member came to you for help. What was the situation? How did you respond?
Situation: I was a member of a UROP group within MIT's Media Lab where we were working on a virtual reality project. The team was comprised of one professor, three graduate students, and two undergraduates (including myself).
Task: The undergraduates were primarily responsible for a specific part of the program coding. I noticed that an undergraduate team member was having trouble with their coding and it looked like he wasn't going to be able to meet the deadline for the next day.
Action: I noticed that he was getting frustrated but I didn't want to upset him by asking if he needed help. I casually went by and began some small talk. Eventually he asked me a few questions about the project and as we talked further he felt more comfortable to ask more and more questions. I spent the rest of the afternoon coaching him through the project.
Result: He was able to submit his portion of the project on time. The professor was extremely happy with the results and he consulted with us on future coding segments of the project.