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Personalisation in Norfolk …An updateWendy Hardicker / Steve McCormack
1 July 2009
Large Rural County
720,000 population
Generally healthy population An old and rapidly ageing population Rurality and poor transport links a
challenge But also …
In Control Pilot for Social Care
Now over 2,000 people receiving direct payments
By 2010 aspiring to having 4,000 175 Individual / personal care budgets
– underpinning Staying in Control approach
Norfolk is ambitious …
‘In Control’ – social care pilot From September 2008 ‘health pilot’ – “Staying
in Control” Pilot for Integrated Care Organisations (ICOs) Pilot for Personal Health Plans Leader in the use of Assistive Technology –
Telehealth & TelecareAnd now …… DoH provisional pilot for Personal Health
Budgets
So what have we achieved
Partnership approach Patient / carer involvement Dedicated project management / Plan Steering Group Implementation Team
Partnership Approach
In NORFOLK we have Built on social care experience Involved Independent Living Norfolk &
Age Concern IPSOS MORI survey Re: Personalisation Getting Personal – Getting Real (NSP)
Potential Health Budgets: User Views
SCENARIO
Jo currently has a personal budget to access respite breaks, day service and home care. When Jo planned support she was using a day service funded by NHS, which had to be left out. Since found one that is funded through Social Care!
However ………..
Cont …
Her comments were … Finding out what’s available & important Use of support organisations to ‘broker’ her
requirements, etc. I needed a list of services and costs details
are essential. Could she buy transport from a health
budget? Need joined up documentation!!
Project Delivery
Preparation phase Phase I – ‘preparing for a personal
budget in Norfolk’ Phase II – ‘Implementing a personal
health budget pilot in Norfolk
Preparation - Timelines
OUTCOME – Achieve a suitable framework Engage Stakeholders – achieved Modelling with case studies – achieved Communications plan – achieved Establish user involvement – achieved Meet with focus groups – end of July Finalise plan for next phase – 3rd August
Phase I
Implementation Plan Explore how health and social care systems
need to be aligned / changed to ‘receive one budget’.
Explore different options for individuals – e.g. notional budgets / third parties, etc.
Develop personal health planning process and system ………….
Identify individuals for whom “individual (health) budgets” would improve their lives
Plan for next stage
Phase II
Target PHB offered to individuals – 10 by March 2010
Report by ILB on learning elements from project
Identify and report on workforce issue arising
Produce recommendations for health and social care systems changes
Produce “Roll Out”
Target Outcomes
Integrated framework from which individuals could be offered a personal budget across both health and social care …….
… that ‘buy-in’ is evident across range of Stakeholders
An understanding of the requirements an individual needs in terms of advocacy or navigation support to use a personal budget.
Target Outcomes cont…
(continued) An understanding of skills set needed of an
advocacy and navigation role. An understanding of the limitations of
personal health budgets.
Questions