Personal Healthcare Management Service

Dear Friend, In medical school, I learned a lot about conducting physical exams, diagnosing conditions, writing prescriptions, billing, writing progress notes, and reading research. At OnPulse, I have learned so much more. I have learned about the healthcare community and what it takes for people like you and me to receive truly excellent care. It’s simple—we need dynamic access to our healthcare information and the ability to connect with our trusted healthcare providers. This is our purpose at OnPulse. We’re here to help you conveniently connect with your families, doctors, therapists, dentists, support groups, schools, and caregivers to better navigate you and/or your loved one’s healthcare journeys with grace, ease, dignity, and discretion. As a patient, provider, and responsible family member, I have personally experienced how collaboration and convenient access to relevant information can transform someone’s healthcare experience. It is my pleasure and privilege to offer these benefits to you with an OnPulse Membership. Whether you’re using OnPulse as an individual or partner, our team, technology and support services are here for you; please let us know how we can help. We are always eager to learn, so if you have time to drop us a note, please do. We never grow tired of hearing your stories, feedback, or challenges. To your health and well-being,

CORENTHIAN "COREY" BOOKER, MD OnPulse Founder & CEO

© 2015 OnPulse, Inc. | All rights reserved

OnPulse Healthcare Management Services™

The team you need on your side.

112 S. DUKE ST, DURHAM, NC 27701

onpulse.com

OnPulse Personal Healthcare Management Services™

The ongoing support you expect from a partner you can trust.

OnPulse Membership has no boundaries or network restrictions. We work for you.

Is an ongoing partnership with a Personal Healthcare Advocate right for you?

As a healthcare consumer, you may have given serious thought to questions like:

•  How can I spend less time trying to figure out what is going on with my healthcare?

•  Where should I turn if I am uncertain or unsure how to manage my healthcare alone?

•  Am I getting the right care? •  Are there better options for

my health situation? •  How do I best apply my health

insurance benefits? •  How do I ensure my family will

be okay if something unexpected happened?

If you have health insurance benefits, OnPulse Membership could provide the answers you are seeking. You will receive ongoing attention from a dedicated healthcare advocate who not only understands you and your healthcare needs, but will also give your health and well-being the attention it deserves.

Your healthcare advocate will:

•  Partner with you to build a customized healthcare team for any health stage.

•  Focus on your needs and goals to help keep your health and well-being on track.

•  Create an assessment of your health and benefits to help meet your healthcare needs at a reasonable cost.

•  Provide resources to address more complex healthcare planning issues such as treatment plans, benefits coverage, clinical trials, and trusted services.

•  Connect with you regularly through personal contact in our care management platform, including phone and/or video conferencing, and in-depth performance reviews.

Keep in mind that this is a partnership with you at the center. Although we manage and coordinate your healthcare, you will be involved and well-informed of each critical healthcare decision.

1 Connect with us® > onpulse.com/membership > 1-855-219-7740

What sets us apart? Seeing the full picture

Ongoing personal attention Your healthcare advocate is committed to serving your healthcare needs. You and your advocate will build a solid partnership as you collaborate to discuss your goals and create a plan to help you meet them. Plus, our low client-to-advocate ratio means there is more consulting time available for you.


OnPulse keeps your medical and financial factors in context of your life, but most importantly: we address barriers to care. This can significantly reduce healthcare cost and refine your healthcare experience, ultimately allowing you to live a fuller life.

Here are some of the key attributes of OnPulse membership that help reduce barriers to care:

Barriers to care are personal obstacles to optimizing one’s health. They prevent a person from living their life and excelling in their work. The most common barriers are:

!  Time

!  Confusion

!  Healthcare Costs

!  Communication

!  Knowledge

!  Caregiving

!  Care Coordination

!  Personal Finances

An easy way to connect You can meet with your dedicated healthcare advocate over the phone or through OnPulse’s secure platform—from anywhere in the United States through video-conferencing.

Expertise customized for your needs Your membership is designed to provide tailor-made advice from a healthcare professional. This ensures your healthcare needs will be addressed by an experienced expert who knows and understands you.

Payers see the financial side of care (i.e. cost of healthcare claims); providers see medical information (i.e. conditions, labs and medications). But you need healthcare that sees every aspect of your care. Most importantly, you need healthcare that starts with understanding you and your barriers to care.

Double the value of your healthcare dollar

Personal Healthcare Management Fees

Membership levels1 Annual fee2 (% of Premium)

Be Well 10%

1.  All membership levels match your health benefits coverage (i.e. If your premiums include your spouse and dependents so will your OnPulse membership).

2. OnPulse membership annual fees are based on member’s annual total health insurance premium coverage.

Stay Healthy 15%

Complete Care 20%

Caregiver Advantage 25%


100%

30% Unnecessary

Services Frustration

Support

100%

Services

Frustration

Support

Health Benefits w/out OnPulse Health Benefits with OnPulse

While you may have great healthcare benefits, you still pay for unnecessary services, experience frustration, and have very little to no support. OnPulse membership delivers immeasurable value and refines your healthcare experience.

OnPulse membership’s core aims are to maintain health and well-being (Be Well and Stay Healthy), as well as addressing complex care that requires multi-disciplinary care coordination (Complete Care and Caregiver Advantage).

A strategy created just for you

We recognize that when it comes to managing your healthcare, one strategy does not fit all. The approach we take with you depends on where you are in your healthcare journey.

Family’s healthcare.

How can I ensure that my family is getting quality care at a low cost?

I want my decisions to be the best for my family.

We will… •  Help you prioritize your goals and know

your options. •  Recommend appropriate types of

services. •  Establish a comprehensive list of services

that fit your situation. •  Consider your financial and medical

information and personal preferences.

•  Apply OnPulse’s approach to construct a strategy that mitigates avoidable services such as duplicate tests, emergency room visits, and unnecessary office visits.

Chronic condition(s).

Caregiving for loved one(s).

Connect with us® > onpulse.com/membership > 1-855-219-7740 4

How can I make sure my care is optimized?

I want to make sure I am prepared in case of an emergency.

We will… •  Keep your life goals and responsibilities at

the forefront of your care. •  Seamlessly coordinate your care and see

to it that your providers are on the same page.

•  Maximize your benefits to keep your out-of-pocket expenses low.

•  Help you stay informed and reach primary and secondary health prevention goals.

•  Keep your designated caregiver in the loop by having access to your providers and health information.

•  Maintain an up-to-date and organized universal health record.

How can I make sure that my loved one is well cared for?

I want to be included in the care decisions.

We will… •  Stay in tune with your changing personal

responsibilities while continuing to advance the care of your loved one.

•  Keep your loved one’s providers all on the same page and ensure seamless coordination of care.

•  Annually review a health maintenance plan that includes primary and secondary prevention.

•  Help you stay informed in the care of your loved one.

•  Keep you in the loop by having access to the providers and health information.

•  Clearly communicate options and their impact on your loved one’s care and your ability to care for them.

Living with special needs.

Athletic lifestyle.

Starting a family.

Connect with us® > onpulse.com/membership > 1-855-219-7740 5

Getting back to work.

How can I balance the dynamic needs of my family?

•  Identify and connect you to clinical, financial, and community resources that can address your most pressing concerns.

•  Keep your loved one’s providers and support network all on the same page and ensure seamless coordination of care.

We will…

How can you help me live a healthy lifestyle?

•  Annually review health goals and primary prevention recommendations.

•  Help you quickly address the occasional health concerns.

•  Identify and connect to healthy lifestyle resources and providers in your community and coordinate your engagement.

We will…

How can you help me prepare and maintain a healthy family?

•  Partner with you to understand your family’s dynamics, preferences, and goals.

•  Organize and maintain an up-to-date health record.

•  Identify and connect you to trusted local providers and community resources.

We will…

How can you help me return to a productive role in my job?

•  Identify your goals and barriers to care. •  Identify and connect you to trusted local

providers and community resources to address your health needs.

•  Seamlessly coordinate your care and keep your providers on the same page while keeping your care options clear and tangible.

We will…

I want to get back to work, but my health is getting in the way.

•  Help you establish a set of milestones to getting you back to work.

•  Monitor your progress and advise you on steps you can take to progress.

•  Clearly communicate your wishes to your providers to ensure they understand your goal of getting back to work.

I want to start a family, but I have an infertility problem.

•  Help you find fertility services that can meet your needs.

•  Keep you informed of your options and their financial impact.

I want to get back to my active lifestyle.

•  Help you interview provider services that can help you get back to being active.

•  Keep you informed of any new findings that can enhance your performance.

•  Provide motivation and champion your goals.

I want to know I am doing the right thing.

•  Conduct research and provide well-established findings that are helpful for your specific situation and circumstances.

•  Support you every step of the way and be your sounding board.

Here’s how it works

Before developing your action plan, your healthcare advocate will become familiar with more than just your healthcare information: we want to understand your concerns, your visions for health and well-being, your barriers to care, and many other factors critical to creating your plan.

Your healthcare advocate will consider this information and review your health records and claims in order to create an appropriate action plan and suitable services plan that take into account your risk tolerance and goals. Once your plan is established, your advocate will review it regularly and make adjustments as your healthcare situation changes.

You will partner with your healthcare advocate to design a customized action plan based on OnPulse’s barriers-to-care methodology.


3 Execute and review action plan • Establish a health team. • Conduct action plan reviews. • Adjust your action plan, as needed. • Provide customized quarterly performance reports.

Continuous engagement

• Conduct a thorough review of your current healthcare situation.

• Determine your goals, time horizon, and risk tolerance.

• Arrive at a mutually agreed-upon approach that becomes your baseline.

1 Evaluate your situation and develop your action plan

2 Implement the action plan • Decide upon appropriate services.

• Look for alternatives and second opinions.

• Evaluate health insurance benefits to help reduce financial burden.

4 Review quarterly • Revisit your healthcare needs and goals.

• Review your health and well-being based on your objectives and goals.

• Validate your overall needs and goals.

OnPulse’s barriers-to-care approach

Access a team of specialists

You and your personal healthcare advocate can get professional, in-depth input on a range of topics that include:

•  Health and well-being Discover how to help ensure that your (and your family’s) healthcare needs and goals are met and your health benefits are appropriate for you and your family.

•  Healthcare financial strategies Understand the value financial strategies can add to your overall healthcare experience and the importance of selecting the right benefits plan to meet your and your family’s healthcare financial needs (i.e. HSA, Flex-Spending, HRA etc.).

•  Barriers to care Stay in touch with your healthcare advocate on any situational or circumstantial changes and learn about ways to reduce barriers to your health and well-being.

•  Caring for others Learn how to communicate and prepare for conversations with providers on behalf of a loved one to ensure clear lines of communication.

•  Community resources Get easy access to relevant resources available to you and your family in times of need.

•  Long-term care Know your options and incorporate your goals, wants, and needs into your action plan with your healthcare advocate.


Your personal healthcare advocate will be your primary source of guidance, but some situations may call for help from our team of specialists.

What others say about OnPulse services


“There is no value that can be placed on the service of OnPulse. When my insurance was getting in our way, they helped us get it straight, saving me thousands of dollars.” - Client with cancer

“No one should go through cancer without a team like OnPulse on their side. I don’t know how people do it.”

- Client with cancer

“Thank you for getting everyone on the same page. This is just what my brother needed.” - Caregiver for a sibling with Chronic Orthopedic pain.

“OnPulse is our partner and advocate.” - Client with healthy family

“My doctors tell me what to do—OnPulse helps me figure out how to do it.”

- Client with chronic disease

Ready for the next steps?

Call 1-855-219-7740 on business days from 8:30 a.m. to 6 p.m., Eastern time, to talk with a specialist about OnPulse Personal Healthcare Management Services™. The specialist will help you determine whether an ongoing healthcare advocate relationship is right for you and will introduce you to your personal healthcare advocate if you’re ready to get started.

You can expect honest answers with no pressure. It’s the way we do business at OnPulse.

Unparalleled personal attention from your dedicated healthcare advocate—together with our unbeatable low cost—can add immeasurable value to your health and well-being.

OnPulse Healthcare Management Services™

112 S. DUKE ST., DURHAM, NC 27701

Connect with us® > onpulse.com/membership > 1-855-219-7740

Dealing with healthcare involves risk and uncertainty. Many factors may cause declines in your overall health and well-being. There is no guarantee that a particular advice or action plan will meet your objectives or provide a given outcome. Our goal and promise is to partner with you and exercise our extensive healthcare expertise to get you close to your wants, needs, and goals around healthcare.

We cannot cure illnesses or deliver medical treatment, but our promise is to work hard for you to ensure you have the information you need to make an informed decision while saving you unnecessary costs and undue frustrations.

© 2015 OnPulse, Inc. | All rights reserved

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Personal Healthcare Management Service