Personal and Professional Development in the Ophthalmic Dignity in Care Campaign for Nutrition and Hydration 2012

Ophthalmology Departments

Dignity in Nutrition and Hydration

Campaign

DIGNITY IN CARE CAMPAIGN

Ophthalmology Dignity Champion Tracy Culkin

Role of the Ophthalmology Dignity

Champion:

Tracy Culkin

To stand up and challenge disrespectful behaviour rather than just tolerate it...

To act as a good role model by treating other people with respect, particularly those who are less able to stand up for themselves...

To speak up about dignity to improve the way that services are organised and delivered...

And to Influence and inform colleagues on best practice skills and new developments that will aid patient safety...

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What is meant by the Dignity in Care Campaign?

The Dignity in Care Campaign was launched in November 2006, and aims to stimulate a national debate around dignity in care and create a care system where there is zero tolerance of abuse and disrespect of adults. It is led by Government in partnership with many organisations that provide and commission care and protect the interests of those using care services and their carers.

High quality care services that respect people’s dignity should:

1. Have a zero tolerance of all forms of abuse

2. Support people with the same respect you would want for yourself or a member of your family

3. Treat each person as an individual by offering a personalised service

4. Enable people to maintain the maximum possible level of independence, choice and control

5. Listen and support people to express their needs and wants

6. Respect people’s right to privacy

7. Ensure people feel able to complain without fear of retribution

8. Engage with family members and carers as care partners

9. Assist people to maintain confidence and a positive self esteem

10. Act to alleviate people’s loneliness and isolation

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Dear Nursing StaffAs the “Dignity Champion” for our department, I

am proposing to promote a...

Dignity and Nutrition Action Plan

Having enough to eat and drink is one of the most basic human

needs. And yet we know from the Department of Health's Dignity in Care

Campaign, that recent media articles, research reports and official

complaints, that some vulnerable people are still not having THIS

fundamental need met.

To address these issues, during the dignity action day on the 1st of

February 2012, I am proposing to highlight the nutritional needs of

vulnerable patients on the department’s notice boards and encourage

staff to participate in nutrition and hydration study sessions on 23/1/12-

25/1/12 & 27/1/12. I will also be encouraging some of our patients to

complete a survey from 31/1/12 to 3/2/12 and will be happy to feedback

findings.

Please note I would really appreciate your support during this time

many thanks Staff Nurse Tracy Culkin

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Developing Nutrition and Hydration in Our Ophthalmology Department

The purpose of this study is to find out what our patient’s/relatives opinions are, on the departments nutrition and hydration facilities. In order to improve our nutrition and hydration facilities to the general public and reduce patients anxieties during busy waiting list times.

How the study will be performed

As part of the Dignity Campaign on 31/1/12 until 3/2/12, 20 Random Patients/Relatives in each of the following areas:

Eye Clinic Ward 55 AMD Unit

Will be given a questioner (as shown below)

The Patients/Relatives will then be asked to complete the questioner and return it back to a member of staff /or put it into a questioner feedback

tray.

The findings from this study will be shown in the next section and highlighted in the next ophthalmology staff meeting...

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The Ophthalmology Department

is supporting the TRUSTS

DIGNITY ACTION DAYVia Promoting Nutrition

and Hydration...On 23rd January until the 8th February 2012

I Tracy Culkin known as the Ophthalmology Dignity Champion am proposing to:

Encourage our HCSWs in practice to participate in Nutrition, Hydration and Mouth Care Study Sessions on 23/1/12- 25/1/12 & 27/1/12 in the ophthalmology seminar room...

Highlight the nutritional needs of vulnerable patients on the department’s notice boards until the 8th February ...

Encourage Patients and their Relatives to complete a survey on their thoughts and feelings on developing Nutrition and Hydration in our Department...

Ask at the desk for a survey form6


Patients and Relatives if you would like to tell

us about your views

on Nutrition and Hydration...

Please ask at the desk for a survey Form on

Developing Nutrition and Hydration in Our Department

Thank you Tracy

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Developing Nutrition and Hydration in Our Ophthalmology Department

Patient / Relatives

1. Do you think the Ophthalmology department meets the nutritional needs of all our patients?

YES / NO

2. If YES how do we do this?...........................................................................................................................................................................................................................................................................................................

3. If NO why do you think this? ...................................................................................................................................................................................................................................................................................................................

4. How do you think we can improve our practice ?..................................................................................................................................................................................................................................................................................................................

Thank you for your time please hand form back to the reception desk Tracy...

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Eye Clinic Questioner Results

Question Number YES No

Q1 3 17

Q2 3 Water Machine

Q3 Can’t see any drinking or food

facilities

17

Q4(3) -Yes - happy with water facilities

(2) - No – would like to see a water machine in clinic

(15) - No - would like to see drinks and snack machines in clinic area

Eye Clinic Questioner Results

Q1Q2

Q3Q4

0

2

4

6

8

10

12

14

16

18

YES

NO

YESNO

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Ward Area Questioner Results

Question Number

YES No

Q1 14 6

Q2 14Tea/Coffee

Toast offered after operation

Q3 Can’t see any alternative drinking or

food facilities

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Q4 (14) -Yes – Happy with tea/coffee/ toast being offered after operation

(2) - No - Would like to see a water machine available on the ward and alternative snacks instead of toast

being offered.

(4) - No - Would like something more substantial offered to them after having a general anaesthetic.

Ward 55 Questioner Results

Q1Q2

Q3Q4

0

2

4

6

8

10

12

14

YES

NO

YESNO

10


AMD Unit Questioner Results

Question Number

YES No

Q1 16 4

Q2 16 Tea/Coffee

Biscuits offered after Injection and water machine visible

Q3 Can’t see any alternative drinking or

food facilities

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Q4 (14) -Yes – Happy with tea/coffee/ biscuits being offered after injection.

(2) - Yes – Because water machine is visible and staff encourage you to use coffee shop facilities

(4) - No - Would like something more substantial offered to diabetic patients if you are in the department for most of the day... “Every Month”

“Coffee shop becomes expensive”

AMD Unit Questioner Results

Q 1Q 2

Q 3Q 4

0

2

4

6

8

10

12

14

16

Yes

No

YesNo

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Documents

Personal and Professional Development in the Ophthalmic Dignity in Care Campaign for Nutrition and Hydration 2012