PERFORMANCE WORK STATEMENT FOR Government... · 2020-02-12 · The Contractor shall provide all necessary materials, facilities, personnel, and supervision to deliver technical and

REMIS O&S PWS 1

PERFORMANCE WORK STATEMENT

FOR

REAL ESTATE MANAGEMENT INFORMATION SYSTEM

OPERATIONS AND SUPPORT SERVICES

REMIS O&S PWS 2

1 SCOPE & BACKGROUND .............................................................................................. 4

2 APPLICABLE DOCUMENTS ........................................................................................... 4

3 REQUIREMENTS ........................................................................................................... 5

3.1 General Requirements .................................................................................................... 5

3.2 Task & Team Management ............................................................................................. 8

3.3 Functional Stakeholder Support ...................................................................................... 9

3.4 Business Process Support..............................................................................................10

3.5 REMIS System Support Requirements ...........................................................................11

3.6 Data Management ..........................................................................................................20

3.7 Information Assurance, Cybersecurity, and Compliance .................................................23

3.8 Reporting ........................................................................................................................28

3.9 Documentation Services .................................................................................................32

3.10 Meetings .........................................................................................................................35

3.11 Real Property Asset Registration, Reporting and Disposal Services ...............................37

3.12 IT Portfolio Management Support Service ......................................................................38

3.13 Migration Support and Documentation ...........................................................................39

3.14 Training Support .............................................................................................................40

3.15 User Help Desk Support .................................................................................................42

3.16 Security Requirements ...................................................................................................46

3.17 Contractor Manpower Reporting Application ..................................................................48

4 PERFORMANCE ...........................................................................................................48

4.1 Period of Performance ....................................................................................................48

4.2 Primary Place of Performance ........................................................................................48

4.3 Project Kick-Off ..............................................................................................................49

4.4 Schedule of Key System Requirements and Events .......................................................49

4.5 Phase-In Requirements ..................................................................................................50

4.6 Phase-Out Requirements ...............................................................................................50

4.7 Communication Support .................................................................................................50

5 DELIVERABLES ............................................................................................................51

6 INVOICING & INVOICES ...............................................................................................54

7 QUALITY ASSURANCE SURVEILLANCE PLAN ...........................................................55

7.1 Metrics............................................................................................................................55

7.2 Monitoring ......................................................................................................................55

7.3 Government Roles and Responsibilities. ........................................................................57

7.4 Contract Surveillance .....................................................................................................58

REMIS O&S PWS 3

REMIS O&S PWS 4

1 SCOPE & BACKGROUND This Performance Work Statement (PWS) sets forth the effort required by the contractor to perform systems engineering, technical, and management support services to the US Army Corps of Engineers, Real Estate Community of Practice. This support includes the associated project management, human engineering, design and development, technical, logistic and life cycle support for the Real Estate Management Information System (REMIS).

The US Army Corps of Engineers (USACE) owns, leases, and manages a large inventory of real property, and performs other real estate activities. USACE not only executes its own mission, but also provides real estate services for other government agencies. USACE has been delegated the authority to administer of the Real Estate for military and civil facilities and other real property held under USACE Real Estate (RE) agreements and grants. The Real Estate Management Information System (REMIS) is the automated information system (AIS) used by USACE to support the administration of military and civil facilities and other real property held under RE agreements and grants. To support the requirements of REMIS, the RE Community of Practice (RE-CoP) has the responsibility to support and enable the Real Estate business processes to perform effectively and efficiently with automation tools and knowledge resources that meet and exceed industry standards. The RE-CoP requires operations, maintenance, cyber compliance, and business support to address system life-cycle and business process management to ensure that all necessary system and cyber security plans and documentation are prepared and maintained. 2 APPLICABLE DOCUMENTS

1. FY 18-22 USACE Campaign Plan (USC), June 2017. 2. President’s Management Agenda (PMA), Modernizing Government for the 21st Century. 3. Clinger-Cohen Act of 1996, Public Law 104-106, 10 Feb 1996. 4. EC 25-1-320, Information Management - Enterprise IT Business Solutions Policy

(http://140.194.76.129/publications/eng-circulars/ec25-1-320/entire.pdf) 5. ER 25-1-2, Information Management - Life Cycle Management of Information Systems

(LCMIS) (http://140.194.76.129/publications/eng-regs/er25-1-2/entire.pdf) 6. A Guide to Project Management Body of Knowledge (PMBOK Guide) – Sixth Edition 7. John S. McCain National Defense Authorization Act for Fiscal Year 2019 8. OPORD 2012-28, USACE IT Target Architecture for 2017. 9. The Chief Financial Officer’s (CFO) Act of 1990. 10. The Federal Real Property Council's "Guidance for Real Property Inventory Reporting." 11. Executive Order 13327, "Federal Real Property Asset Management." 12. AR 405-45, “Real Property Inventory Management”, 1 Nov 2004 13. OPORD 2011-16, Annex P, Appendix 8, USACE Asset Management 14. DoD Instruction 8520.02, Public Key Infrastructure (PKI) and Public Key (PK) Enabling,

24 May 2011 15. DoD Instruction 8520.03, Identity Authentication for Information Systems, 13 May 2011. 16. USACE 2012, Aligning the USACE for Success in the 21st Century, Oct 2003. 17. Revision of OMB Circular No. A-130, “Managing Information as a Strategic Resource” 18. Federal Information Security Modernization Act of 2014 19. DoDI 8510.01, Risk Management Framework (RMF) for DoD Information Technology

http://140.194.76.129/publications/eng-circulars/ec25-1-320/entire.pdf

http://140.194.76.129/publications/eng-regs/er25-1-2/entire.pdf

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3 REQUIREMENTS The purpose of this PWS is to provide a framework for the acquisition of Real Estate technical and consultative services for REMIS, herein referred to “System” or “automated information system,” in executing and managing the system Information Technology (IT) priorities as well as services meeting its Software Development Lifecycle (SDLC), Configuration Management Process (CMP) and Risk Management Framework (RMF) requirements. 3.1 General Requirements 3.1.1 Contract Management The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. 3.1.2 Contract Administration The Contractor shall provide all necessary materials, facilities, personnel, and supervision to deliver technical and consultative services in response to system operations, maintenance, support, and compliance requirements. The Contractor shall establish processes and assign appropriate resources to effectively administer the contract. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contract administration. 3.1.3 Non-Personal Services The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer’s Representative (COR).

3.1.4 Hours of Operation Work performed at a Federal facility shall be in accordance with local USACE district core operating hours from 0600 to 1800 (Eastern Standard Time), Monday through Friday, except U.S. Federal Holidays. The Contractor shall provide system maintenance support during core hours. The Contractor shall provide non-standard core hours support.

3.1.5 Non-Standard Operations Upon determination by the Government that an emergency exists, or quick response is necessary to meet mission requirements, the Contractor shall be notified of the need for priority response by the most appropriate method including, but not limited to, telephone or “in person" (if possible). Notification shall be followed up with an e-mail. The Contractor shall maintain an on-call service capable of responding to system failures within a one-hour period after normal business hours and on weekends. The Contractor shall be available to work extended hours on an ad hoc basis, with COR approval, to perform system maintenance to address system outages or to implement emergency bug fixes.

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3.1.6 Recognized Holidays The Contractor is not required to perform services on the holidays listed below unless there is an extenuating circumstance:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day 3.1.7 Travel The Contractor may incur costs for travel to conduct or participate in workshops and meetings. All travel must be pre-approved by the COR prior to booking. Costs incurred shall be borne by the Contractor and conducted in accordance with the Joint Travel Regulations (JTR). When available, the Contractor personnel shall avail themselves of lodging at per diem rates established by the GSA. When not available, the Contractor shall express such in writing prior to booking. The Contractor shall submit copies of all receipts and other expense justification, in accordance with JTR, in writing along with invoices for reimbursement to the COR. Travel is not-to-exceed $35,000.00 for all Contractor staff members for the period of performance (per annum) under this contract.

3.1.8 Other Direct Costs The Contractor may incur additional Other Direct Costs (ODC) obtaining applications and subscription service or a government designated software solution, Licensing and Training, printing, and training session supplies, while providing the services described herein. However, these costs must be approved in advance by the COR. Software media, licenses, and material remain property of the Government. Other Direct Costs are not-to-exceed $20,000.00 for all Contractor staff members for the period of performance (per annum) under this contract.

3.1.9 Quality Control The Contractor shall develop, maintain, and execute an approved Quality Control Plan (QCP) to ensure services are satisfactorily performed under this contract. The QCP plan shall define the processes to monitor Contractor performance and ensure compliance with the requirements of this contract and applicable regulations. The Contractor’s QCP shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor shall electronically submit a comprehensive, written QCP to the COR within 30 calendar days of contract award. The QCP shall be reviewed by the Government before acceptance. After review of the QCP, the COR will provide the Contractor with written acceptance or rejection of the QCP along with any proposed changes.

Deliverables

A001 Quality Control Plan

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Performance Standards

STD: Complete, accurate

AQL: 100%

STD: Timely

AQL: No later than 30 calendar days after contract award date

Frequency: Once

3.1.10 Quality Assurance The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP is the method by which the Government will measure Contractor performance in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Contractor shall review and update the QASP with the COR within 30 calendar days of contract award to propose changes based off current system requirements and Contractor capabilities.

3.1.11 Government Furnished Equipment The Government shall provide facilities for the conduct of meetings and other forums. The Government shall provide access to all Government documents, people and facilities relative to the success and completion of deliverables specified herein. The Government shall provide any Government Furnished Property (GFP), such as laptop computers and virtual web based conference accounts deemed necessary to meet the requirements defined herein. The Contractor shall perform Hand Receipt Holder (HRH) duties, to include sub-hand receipt to contract employees to track and safeguard GFP in their possession. The GFP will be tracked and recorded to include nomenclature, quantity, acquisition value, model number, serial number, and year of manufacture.

Deliverables

A030 Government Furnished Equipment Inventory Report



AQL: 100%

STD: DI-MGMT-80269 (Status of Government Furnished Equipment (GFE) Report)

AQL: No later than 10th business day of each month

Frequency: Monthly

3.1.12 Support Tools The Government has many online tools to enable users to efficiently request service and support. The Contractor shall use the online tools to request Government Furnished Equipment, software, e-mail accounts, web conference accounts, user accounts, system accounts, and

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other support for services that are not inherently governmental tasks. The Government will approve support services and provide necessary funding, as needed. 3.1.13 Data Rights The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source code of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership belonging exclusively to the Government. These documents and materials may not be used, sold, or published by the Contractor without written permission from the COR. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. All documents and materials must reside on a Government repository. This right does not abrogate any other Government rights. The Government has unlimited rights in accordance with FAR Clause 52.227.14.

3.1.14 Copyright The system source code, technical data, and documentation are property of the Government. Any information provided under this contract pertaining to the enterprise suite is restricted to Government use only and not available for redistribution. The Contractor agrees to release and assign all copyrights to the Government for any new materials or modifications to existing materials that are produced by the Contractor during the term and in the scope of this contract.

3.2 Task & Team Management The contractor shall perform management and oversight of this task to ensure that all work is performed in accordance with the requirements herein and within the specified period of performance. The contractor shall designate a contractor lead POC for all task-related communication. The lead POC shall, in turn, designate a contractor technical POC for each primary task herein. Contractor activities performed under the requirements herein shall be reported in Monthly Status Reports (MSRs) submitted by the lead POC to the Government POCs. The MSRs shall include the reporting period, the tasks performed, and status (% completion) of the tasks identified. The MSRs shall follow the template as described in Appendix A: Monthly Status Report Template. The contractor shall also submit monthly invoices separately identifying labor, other direct costs (ODC), and travel costs associated with the services provided in support of this PWS. The contractor lead POC shall meet with the IT PgM, IT PM, FPM, COR and others as identified by the COR upon commencement of the period of performance to plan the project start-up requirements. The contractor shall submit to the IT PgM, IT PM, FPM, and COR, for review, a proposed project work plan detailing the steps required to accomplish the tasks defined herein within the specified period of performance. Deliverables

A002 Monthly Status Report



AQL: 100%

STD: Timely

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Frequency: Monthly

A003 Project Work Plan



AQL: 100%

STD: Timely

AQL: Initial: no later than 14th calendar day after award date; subsequent: no later than 10th business day of each month

Frequency: Monthly

3.3 Functional Stakeholder Support The contractor shall provide subject matter expertise to the RE COP, to include but not limited to the following:

1. Support efforts to verify that REMIS remains current with policies and procedures established by the OSD, HQDA and the Director of Real Estate (DRE) via the CCB.

2. Support in providing guidance and input to system change requests, AIS modification requirements, and implementation of policy decisions to the Real Estate Configuration Control Board (CCB) and Working Groups.

3. Support in establishing guidance in the areas of process development using knowledge of the Real Estate system data, user application interfaces (UAIs), internal and external reporting requirements, system business processes, and related systems (CEFMS, P2, GSA).

4. Support in the development and implementation of operational procedures for supporting business information requirements management, including support of RESNC’s quality assurance of information management work products, evaluating alignment of proposed technical specifications to business information requirements, quality assurance of information management training materials, and coordination of user communities/groups.

5. Support in the development and implementation of best practices in IT systems requirements management and configuration including review of current guidance applicable to RE IT Requirements and Configuration Management, summarizing known guidance and detail shortcomings in current system requirements documentation, and plan both the requirements validation process and new requirements introduction process in the form of physical and virtual requirements working groups.

Deliverables


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AQL: 100%

STD: Timely


Frequency: Monthly

A004 Functional Stakeholder Support Artifacts



AQL: 100%

STD: Timely

AQL: No later than Close of Business (CoB) of established date

Frequency: As Requested by Government or Required by Task

3.4 Business Process Support The contractor shall support the identification, implementation, and socialization of documentation for business information requirements management within the RE CoP Programs Office, including the Real Estate Systems National Center (RESNC). The tasks focus on establishment and implementation of sound business practices and documentation quality control. Standard operating procedures are developed by the contractor for internal use to support the real estate business process. Deliverables




AQL: 100%

STD: Timely


Frequency: Monthly

3.4.1 Business Information Requirements The contractor shall draft document plans, standards, and best practices for business information requirements management; maintain existing and create newly developed business information management requirements documentation; support the analysis of new activities/initiatives to determine the impact on business processes and systems; assist in the implementation and socialization of standardized requirements management and documentation practices. Deliverables

A025 Requirements Artifacts

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AQL: 100%

STD: Timely



3.5 REMIS System Support Requirements The Contractor shall prepare, review, analyze, update, and deliver all technical documents and compliance artifacts required under federal, DoD, and USACE mandates regarding automated system lifecycle management and maintenance of information technology and information processing systems. The Contractor shall also provide comprehensive engineering, operating systems, and software maintenance services relative to the USACE system.

3.5.1 Operations, Maintenance and Support The Contractor shall provide services focused on maintaining the system as operational and cyber compliant by ensuring that user problems and questions are addressed and resolved in a timely manner and troubleshooting/resolving defects in the system. The Contractor shall also ensure the performance of all ancillary tasks, within the Contractor’s level of access, associated with modifications and fixes made to the system as the result of user and system problem resolutions.

3.5.2 System Operations The Contractor shall perform all tasks to ensure the continuity of operations of all system environments and servers, to include, but not limited to development, testing, training, staging, and production. Continuity shall include the efficient functioning and interoperability of all system modules/components, hardware, operating system, user interfaces, external and internal links and reports. Deliverables




AQL: 100%

STD: Timely


Frequency: Monthly

3.5.3 System Administration The Contractor shall provide operations and maintenance services for operating system, data, and software installed in all information system environments and servers with which afforded required access. The contractor shall resolve issues associated with server installation and ensure the server(s) mirror the production environment. The Contractor shall not implement any changes to these servers unless coordinated with, and approved by, the RE COP (in

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consultation with the COR, if required) prior to implementation. The Contractor shall administer all facets of the information system not otherwise supported by the CIO/G6 service Contractor. The tasks that the Contractor shall perform for all information system environments and servers include the following:

1. System Administration in maintaining operation of installed Oracle products or its alternative;

2. System Administration in the operation of the database environment to closely mirror the Production environment, allowing for planned modifications;

3. System Administration with database administration functions; 4. System Administrator with refresh of the Development, Training, and Test Servers with

production data once a quarter. 5. System Administration for the Operating System updates, patching, maintenance and

configuring not otherwise supported by the CIO/G6 service Contractor. 6. System troubleshooting in coordination with other Contractor teams for switch, router,

firewall, and other enterprise devices. Deliverables



STD: Timely

AQL: 100%

STD: Complete, accurate (breakdown incidents logged, number of incidents resolved, number of incidents open, number of days an incident has been open, actions taken to resolve incident.)


Frequency: Monthly

3.5.4 System Requirements Documentation Support Requests for changes are an expectation with any AIS. In order to ensure that user expectations are achieved, requirement collection, document, and validation activities are required. Such activities should be accomplished using International Organization of Standardization (ISO) and other widely accepted standards. The contractor shall provide support required to assist the USACE National Program Managers (NPMs) at Headquarters (HQ) in gathering business requirements, documentation and validation. The contractor shall work with the Real Estate Systems National Center (RESNC) in the facilitation, data gathering, documentation, and configuration management of functional and business requirements to satisfy the mission needs of the Real Estate program. The contractor shall elicit and document business and functional requirements provided by USACE RE (HQ and RESNC) as well as Districts, Divisions, and other stakeholders. Requirements may result from changes in policies and procedures, real property audits, performance metrics, system integrations, reporting requirements, etc. The contractor shall

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assist RE organizations with the tracking of all system business and functional requirements, and release planning through the use of the Helix ALM (formerly) Seapine Application Lifecycle Management platform or a government provided software solution. Deliverables





AQL: 100%

STD: Timely



3.5.5 Requirements Prioritization The contractor shall assist the RE IT PgM in prioritizing customer requirements and other CIO/G6 workload activities. The contractor shall assist CIO/G6 with any requirement and design issues by following up with the appropriate user groups to clarify requirements. The contractor shall assist the RE IT PgM with the scheduling of requirements for the releases planned throughout the year. Deliverables




AQL: 100%

STD: Timely



3.5.6 Troubleshooting/Bug Fixes The Contractor shall identify, analyze, and resolve any defects found in the system. Resolution of defects shall be contingent upon CCB approval via the monthly CCB meeting or an electronic e-vote. Incidents reported through the help desk or identified by the Contractor that severely impairs the system (i.e., system failure/inaccessibility) are to be escalated to the PgM and PM immediately for review/resolution and may require emergency software releases outside of regular, scheduled releases. Deliverables

A005 Release Package

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STD: Complete, accurate (includes required files and instructions for installing the software)

STD: Timely

AQL: 100%

AQL: No later than 15th calendar day prior to production deployment

Frequency: As requested by Government or required by Task

3.5.7 Software Source Code The Contractor shall develop and maintain all system source control and deployable software on government-provided servers. All software products shall be delivered with the associated source code files and documentation. The Contractor shall adhere to the development schedule and participate in technical reviews. Source code must be stored in Government’s source code repository. System software source code shall be stored on Subversion or other government approved repository. Deliverables

A006 Documented Source Code



AQL: 100%

Frequency: Continuous

3.5.8 Database Engineering The Contractor shall implement to the maximum extent, propose database engineering solutions to improve the efficiency and performance of database systems including data integrity and any database changes (contingent upon CCB approval) to maintain effective operations of the system. Deliverables

A007 Database Design Artifacts

A008 Database Analysis and Maintenance Plan

A009 Database Modification Scripts


STD: Complete, accurate STD: Timely

AQL: 100%



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3.5.9 Software Demonstration and Technical Reviews The Contractor shall conduct design reviews to examine the suitability of the software product for its intended use and identify discrepancies from specifications and standards. The design reviews shall be conducted in concert with scheduled releases and will include software walkthroughs, In Progress Reviews (IPR), documentation reviews and hands-on demonstrations. Frequency of this task will be dependent upon the LOE of the changes to be implemented and will be derived in coordination with the PgM or PM. Deliverables



STD: Complete, accurate STD: Timely; periodically reviewed

AQL: 100%


STD: Regulatory and Statutory Compliance (Federal or DoD)

AQL: Minimum includes, not limited to:

1. Technical design documentation and source control in include comments of major features or testing documents

2. Installation instructions 3. Software and hardware configuration requirements 4. Data migration documents


3.5.10 Software Deployment System software releases shall be coordinated with CIO/G6 / Leidos (or other Contractor or Government) staff for deployment to production. Coordination with the Government POCs, System Integration Testing (SIT) and User Acceptance Testing (UAT) Coordinators is required to develop the deployment schedule. The Contractor is responsible for all releases and their successful deployment in all non-Production environments. The Contractor will provide the necessary release artifacts to CIO/G6 for deployment to the Production environment.

The Contractor shall ensure that all software changes are executed in accordance with the Real Estate Configuration Management Plan (CMP) and Configuration Control Process (CCP), predicated on review and approval by the Configuration Control Board (CCB).

Deliverables



STD: Timely


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STD: Complete, accurate with minimum requirements:

1. Software. 2. Purpose/Objective of release (i.e. new functionality described, removed functionality

described, etc.). 3. Prerequisites for release (if any). 4. Build Identifier (helps keep track of changes that occurred in release of the product and

the version being released). 5. Release Notes 6. Installation Instructions 7. Build Process (process of building the code). 8. Issues (features not fully implemented and released with known errors and possible

workarounds if available).

AQL: 100%

Frequency: As requested by Government or required by task

3.5.11 Software Testing The Contractor shall perform Unit Testing (UT) prior to releasing for System Integration Testing (SIT). The Contractor shall implement fixes as a result of SIT and User Acceptance Testing (UAT). 3.5.11.1 Unit Testing (UT) The UT is a method by which individual units of source code, sets of one or more computer program modules together with associated control data, usage procedures, and operating procedures, are tested to determine whether they are fit for use. The Contractor shall perform UT to validate and verify the implementation of the updates to the system. The Contractor shall provide the PgM and PM with a detailed software testing report for each module that has been updated in the system. The Contractor shall correct any defects found prior to submission for SIT testing. The Contractor shall report any defects that cannot be resolved prior to submission for SIT testing. The Contractor shall manage the tracking of Unit Test management plans, test cases, and test results through a Government designated software solution. Deliverables

A011 Software Module Test Plan

A012 Software Module Test Results



AQL: 100%



3.5.11.2 System Integration Testing (SIT) The SIT process exercises a software system's coexistence with others. The Contractor shall

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conduct SIT for the Real Estate Management Information System at the discretion of the Government. The REMIS O&M team will resolve any defects found during SIT testing. Defects shall include, but not limited to, bugs, performance issues, database errors, and user interface issues. Note: Testing is a cyclical process and this phase of the software lifecycle may include multiple iterations. Deliverables

A013 System Integration Test Plan

A014 System Integration Test Result



AQL: 100%



3.5.11.3 User Acceptance Testing (UAT) The contractor shall perform User Acceptance Testing (UAT) in support of RESNC to validate the approved system changes per requirements. All UAT sessions may be conducted virtually or at a government-approved location. The contractor shall support RESNC with User Acceptance Testing for REMIS. The contractor shall work with RESNC and CIO/G6 in support of these activities to ensure that all requirements are fully tested and accepted by USACE RE. The contractor shall execute the following activities for UAT:

1. Identify appropriate UAT schedule milestones during the system release planning 2. Review requirements included in planned system release 3. Participate in system release walk-throughs 4. Development of Test Cases and documenting in Helix ALM/Seapine or a government

designated software solution. 5. Validate Test Cases 6. Coordination/Scheduling of users for UAT testing 7. Recording of defects and documenting in Helix ALM/Seapine or a government

designated software solution 8. Provide periodic status updates during execution of UAT 9. Record additional enhancements suggested during UAT 10. Review release notes and document any necessary changes 11. Support analysis and/or resolution of defects 12. Prepare Lessons-Learned Analysis 13. Support post-deployment testing 14. Coordinate with RESNC to conduct integration tests to identify any possible interface

compatibility issues, and provide corrective or resolution recommendations.

Deliverables


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AQL: 100%

STD: Timely


Frequency: Monthly

A035 UAT Schedule

A036 UAT Status Report

A037 UAT Summary



AQL: 100%

STD: Timely



3.5.11.4 Post-Deployment Verification and Validation The Contractor shall conduct testing of the system once deployed to the production environment to verify and validate that the system has been deployed and configured correctly; that the system functions as designed with implemented changes; and that external interfaces continue to operate. Testing of this nature does not require execution of the test plan but enough testing should be conducted to ensure the system operates properly. The Contractor shall report and resolve any defects found during post-deployment testing. Note: Testing is a cyclical process and this phase of the software lifecycle may include multiple iterations. Deliverables

A015 After-action Report



AQL: 100%


Frequency: No later than third calendar day after production deployment

3.5.12 Interoperability with External Systems 3.5.12.1 Technical Services The Contractor shall provide technical services for the testing, evaluation, deployment, and maintenance of the interoperability with other software systems. The Contractor shall propose change request(s) necessary for the system to comply with any new requirements or fixes; and

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propose updates to the system and technical documentation. The Contractor shall ensure interoperability with systems that include, but are not limited to:

1. Corps of Engineers Financial Management System (CEFMS) 2. Enterprise Data Warehouse (EDW) 3. Department of the Army (DA) Headquarters Installation Information System (HQIIS) 4. Userid-Password Administration and Security System (UPASS) 5. Userid-Password Administration for System Administrator accounts

Deliverables


A016 System Architecture Artifacts



AQL: 100%

STD: Timely

AQL: No later than two business days after action


3.5.13 User Access to Real Estate and Supporting AIS Components The contractor shall provide User Access Management support to RESNC, HQ, and CIO/G6 including, but not limited to, the following:

1. Corps and Non-Corps user access support in the areas of VPN and U-PASS for REMIS for all users.

2. User Access Management support for all U-PASS additions, modifications and deletions for all users, to include: ticket submissions to U-PASS and User follow-up implementation and training for new users.

3. Problem determination and resolution for user problems obtaining access to any Real Estate AIS and its supporting AIS components.

4. Backup support to the REMIS overall System Administrator, providing ability to add multiple district access for REMIS users.

5. Participation in the Analysis, Review, Approval, Testing and Deployment of User Access Management Requirements for REMIS.

Deliverables




AQL: 100%

STD: Timely


Frequency: Monthly

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A042 User Activity Log



AQL: 100%

STD: Timely


Frequency: Monthly

3.6 Data Management 3.6.1 Data Quality/Data Anomaly Modifications Data quality management entails the establishment and deployment of roles, responsibilities, policies, and procedures concerning the acquisition, maintenance, dissemination, and disposition of data. The contractor shall provide the necessary expertise to evaluate, monitor, and remediate the integrity and accuracy of data within the USACE REMIS and provide recommendations and support for a RE Data Quality Management plan. The contractor shall coordinate with RESNC to ensure the ongoing validity and remediation of all data within REMIS. The contractor shall provide recommendations for a framework for ongoing RE data management. The contractor shall support data quality strategy development and data quality remediation tasks to ensure reports are capturing accurate data for real estate activities and reports are accurately reflecting the real estate business processes and requirements. Contractor shall help improve and monitor the data quality in REMIS and ensure that data is managed consistently throughout. This support will include tasking associated with REMIS, other RE Systems, Headquarters Installation Information System (HQIIS), and CEFMS. Support to the RE program is intended to drive up overall accuracy of both historical and new records. The Contractor shall identify, analyze, and resolve any data quality issues/anomalies of the system. Where applicable, the contractor shall implement new data validation rules to prevent anomalous data from being introduced to the system. The Contractor shall support all data management and data exchange initiatives. Resolution of data issues shall be contingent upon CCB approval. Data quality incidents reported through the helpdesk or identified by the Contractor that severely impairs the system (i.e., system failure/ inaccessibility) are to be escalated to the PgM and PM immediately for review/resolution and may require emergency software releases outside of regular, scheduled releases. All programmatic data changes must be recommended for approval by the CCB prior to implementation.

Deliverables




AQL: 100%

STD: Timely


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Frequency: Monthly




AQL: 100%

STD: Timely


Frequency: Monthly

A039 Data Quality Management Plan



AQL: 100%

STD: Timely

AQL: No later than 30 calendar days after contract award date; periodically updated as requested by Government or required by task

Frequency: Once

3.6.2 DQM - Stewardship Each stakeholder organization is accountable for the data recorded in each of REMIS. USACE HQ and RESNC will identify a data management POC for each USACE Real Estate district, division, and any other stakeholder organization for which data is housed within each REMIS. The POC will be responsible for coordinating all data management and data quality tasks between their represented stakeholder organization, USACE Real Estate Headquarters, and Real Estate stakeholders, and the Real Estate Systems National Center (RESNC). The contractor shall meet with the USACE RE, RESNC, and the data management POCs bi-monthly to evaluate the status of REMIS use and data within their stakeholder organization. The meetings will be conducted virtually. The contractor shall review REMIS data for each stakeholder organization and prepare proposals to RESNC, Real Estate HQ, and each stakeholder for proper recordation, evaluation, and maintenance of the data within REMIS. Deliverables

A040 Data Review Report



AQL: 100%

STD: Timely

AQL: No later than 10th business day of each reportable month

Frequency: Bi-Monthly

REMIS O&S PWS 22

3.6.3 DQM - Continuous Improvement Data quality evaluation shall be performed continuously to determine if data is accurate and properly recorded in the system of record. The contractor shall assist USACE Headquarters (HQ) and RESNC with DQM support activities of data analysis, requirements, documentation, and configuration management. The contractor shall analyze and validate any data quality issues with USACE HQ and RESNC. The contractor shall assist in determining the source and remedy for all data quality issues. The contractor shall develop guidance and information material for use by data management POCs to develop data improvement plans and quality assurance reviews. The contractor shall assist in the collection of curative data plans for implementation across all stakeholders. If the remedy for any data quality issue requires a change to REMIS, the contractor shall document the system change requirements in Helix ALM a government designated software solution to be reviewed and approved for implementation by the Configuration Control Board (CCB). The contractor shall review RE business requirements and processes to ensure any data issues are resolved appropriately within the limits of the USACE RE business processes. Deliverables


A041 Data Quality Report



AQL: 100%

STD: Timely


Frequency: Monthly

3.6.4 DQM - Reporting The contractor shall generate ad-hoc reports to be provided to the districts in support of the data quality initiative. The contractor shall perform data queries and analysis and generate reports. These deliverables will be ad hoc in nature, when not available through standard reporting modules or the EDW. It is anticipated two (2) ad hoc reports shall be generated monthly. The IT PgM or PM shall provide the contractor lead POC with the requirements of the report at least five (5) working days before the report is due. The contractor lead POC shall designate the appropriate technical resource to generate the report. Once generated, the report shall be forwarded to the FPM, IT PgM and IT PM. Deliverables

A021 Ad-hoc Reports



AQL: 100%

STD: Timely


REMIS O&S PWS 23

Frequency: Monthly

3.6.4.1 Software Changes The Contractor shall provide services focused on enhancing data quality and validity by ensuring all RPIM, , FRPP, Army Audit Readiness and other special initiatives are addressed and resolved in a timely and effective manner pending CCB approval. The Contractor shall follow the industry-standard, best practices release processes and provide configuration management documentation and verification of software, including reports, and changes that are the resulting from CCB-approved changes. The Contractor shall ensure that all development activities and tasks follow standard SDLC methodologies.

The Contractor shall develop and implement approved system changes; database stored procedures, triggers queries and scripts or other technical tools as required to fully implement the approved requirements. Tasking that may require system changes include, but not limited to:

1. Compliance 2. Data Quality, 3. Changes to Business Processes or Requirements, 4. System Bugs, 5. Changes of IT infrastructure, and 6. USACE HQ and Upward Reporting

The Contractor shall provide other support Contractors with all changes to the production environment for coordination of changes that may affect the EDW environment.

Deliverables

A018 Technical Impact Analysis



AQL: 100%



3.7 Information Assurance, Cybersecurity, and Compliance The Contractor shall coordinate cybersecurity management with the USACE Information Systems Security Manager (ISSM) and Information Systems Security Officer (ISSO). In addition, Contractor shall:

Register in the Army Training and Certification Tracking System (ATCTS) (https://atc.us.army.mil) and enter training and certification completions as outlined in the reference above. Also enter the DoD Cyberspace Workforce Framework (DCWF) work role.

Complete required IA training, on the job training, certification and continuing education for category/level per the references above.

REMIS O&S PWS 24

Contractor personnel shall, as a condition of employment, hold and maintain the appropriate baseline certification upon contract award.

Deliverables

A019 Information Assurance and Cyber Security Artifacts



AQL: 100%

STD: Timely; periodically reviewed



3.7.1 Security and Information Assurance Maintenance The Contractor shall adhere to all security and Information Assurance policies in accordance with applicable Application Security and Development Security Technical Implementation Guides (STIGs) found at http://iase.disa.mil/stigs/app-security/Pages/index.aspx. The Contractor shall implement security certifications including the Army Certificate of Networthiness (CoN) and/or Risk Management Framework (RMF), as appropriate, and DoD mission partner certifications. The Contractor is required to ensure the appropriate security certifications are maintained.

The Contractor shall verify/validate applications and systems including: network security, network impact, compatibility with the infrastructure, infrastructure requirements, spectrum support, security policy compliance, and privacy compliance.

The Contractor shall utilize automated security tools, such as Fortify or Understand, to ensure the software addresses mandatory security issues and functional requirements.

Deliverables





AQL: 90%




3.7.2 Application Security Controls Within the level of system access afforded the Contractor, the Contractor shall ensure the appropriate security controls are maintained IAW the appropriate security certifications. The Contractor shall verify/validate applications and systems including: network security, network impact, compatibility with the infrastructure, infrastructure requirements, spectrum support,

http://iase.disa.mil/stigs/app-security/Pages/index.aspx

REMIS O&S PWS 25

security policy compliance, and privacy compliance. The Contractor shall utilize automated security tools, such as Fortify or Understand, to ensure the software addresses mandatory security issues/functional requirements. The Contractor shall develop, maintain, and/or provide input into all STIGs as applicable to the application and its auxiliary components. The STIGs include but are not limited to: Application Security & Development STIG, Oracle Database STIG, Application Server STIG, Apache STIG, and Oracle WebLogic STIG.

Deliverables





AQL: 90%




3.7.3 Real Estate Application Lifecycle Compliance The Contractor shall manage and control the integrity and traceability of the architecture requirements, including system and architectural configuration of the information system throughout the software lifecycle. In addition, the Contractor shall provide assistance related to the collection, assessment, analysis, and documentation of all system requirements, as well as technical design review of such documented requirements.

Deliverables




AQL: 100%




3.7.4 Real Estate AIS Compliance Maintenance The Contractor shall generate and maintain all products and artifacts necessary for securing and maintaining all necessary system funding approvals and compliance with all applicable system guidance and mandates. The Contractor shall lead and support all activities required for the information system to attain or maintain an Authority to Operates (ATO). This includes, but is not limited to, the Risk Management Framework IAW reference 3.12, Certificate of Net-worthiness (CoN), Federal Information Security Management Act of 2002 (FISMA), Real Property Inventory Requirements (RPIR), Life- Cycle Management of Information Systems (LCMIS), and any additional applicable Cyber Security compliance mandates. Tasks to include,

REMIS O&S PWS 26

but not limited to: 1. Maintain the annual Business Process Reengineering Assessment (BPR-A). 2. Maintain the annual Business Case to US Army Corps of Engineers, Corporate

Information (CECI) & Army, unless replaced by a redevelopment or modernization of the applicable Real Estate System.

3. Maintain annual FISMA reviews. 4. Maintain the annual CECI Compliance Reviews. 5. Perform ongoing compliance reviews and updates to MOA's related to REMIS. 6. Support miscellaneous meetings and data calls regarding Real Estate System

compliance status. 7. Perform ongoing impact analysis of changing requirements upon all architecture

documentation. 8. Perform ongoing impact analysis of changing requirements upon all documentation

required by CECI & Army. 9. Perform ongoing upkeep to Risk Management Plan (RMP) and Risk Register.

Deliverables


A020 Compliance Artifacts



AQL: 100%




3.7.5 Public Key Indicator (PKI) Enforcement The purpose of a PKI is to facilitate the secure electronic transfer of information for a range of network activities. It is required for activities where simple passwords are an inadequate authentication method and more rigorous proof is required to confirm the identity of the parties involved in the communication and to validate the information being transferred. The Contractor shall engineer, enable and maintain the system to use DoD-approved PKIs for authentication in accordance with DoDI 8520.03.

Deliverables




AQL: 100%



REMIS O&S PWS 27

Frequency: Monthly

3.7.6 Section 508 Requirements (Disability Accessibility) Section 508 requires Federal departments and agencies that develop, procure, maintain, or use electronic and information technology to ensure that Federal employees and members of the public with disabilities have access to and use of information and data, comparable to that of the employees and members of the public without disabilities–unless it is an undue burden to do so. OMB A-11 DoDM 8400.01-M, Subject: Procedures for Ensuring the Accessibility of Electronic and Information Technology (E&IT) Procured by DoD Organizations, June 3, 2011. Deliverables




AQL: 100%




3.7.7 Privacy Act The Contractor shall comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:

1. The systems of records; and 2. The design, development, or operation work that the Contractor is to perform

In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a system of records on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a system of records on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a system of records on individuals to accomplish an agency function, the Contractor and any employee of the Contractor is considered to be an employee of the agency.

Operation of a system of records, as used in this clause, means performance of any of the activities associated with maintaining the system of records, including the collection, use, and dissemination of records.

Record, as used in this clause, means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and that contains the person’s name, or the identifying number, symbol, or other identifying particular assigned to the individual, such as a fingerprint or voiceprint or a photograph.

REMIS O&S PWS 28

System of records on individuals, as used in this clause means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

Deliverables

A010 Results of Continuous System Monitoring



AQL: 100%




3.8 Reporting 3.8.1 DoD Real Property Inventory Requirements (RPIR) The Contractor shall provide comprehensive technical services to ensure compliance to the DoD Business Enterprise Architecture (BEA) Real Property Inventory Requirements (RPIR). In coordination with the functional impact analysis team, the Contractor shall perform a technical impact analysis of each new published Real Property Inventory Model (RPIM). For any impacts found requiring system updates, the Contractor shall provide a Technical Impact Analysis Document describing the impact on the system and a proposed implementation schedule. Impact of these changes on the Department of the Army (DA) Headquarters Installation Information System (HQIIS) shall also be analyzed for technical impact. Deliverables




AQL: 100%



3.8.2 Federal Real Property Profile (FRPP) The Contractor shall provide comprehensive technical services to ensure compliance to the DoD Federal Real Property Profile (FRPP) reporting requirements. In coordination with the functional impact analysis team, the Contractor shall perform a technical impact analysis of newly published FRPP reporting requirements. For any impacts found requiring system updates, the Contractor shall provide a Technical Impact Analysis Document describing the impact on the system and a proposed implementation schedule. Deliverables


REMIS O&S PWS 29



AQL: 100%



3.8.3 General Services Administration (GSA) The Contractor shall provide comprehensive technical services to ensure compliance to the General Services Administration (GSA) reporting requirements. In coordination with the functional impact analysis team, the Contractor shall perform a technical impact analysis of newly published GSA reporting requirements. For any impacts found requiring system updates, the Contractor shall provide a Technical Impact Analysis Document describing the impact on the system and a proposed implementation schedule. Impact of these changes on the Department of the Army (DA) Headquarters Installation Information System (HQIIS) shall also be analyzed for technical impact.

Deliverables




AQL: 100%



3.8.4 Army Audit Readiness (AAR) The Contractor shall provide comprehensive technical services to ensure compliance to the Army Audit Readiness (AAR) reporting requirements. In coordination with the functional impact analysis team, the Contractor shall perform a technical impact analysis of newly published AAR reporting requirements. For any impacts found requiring system updates, the Contractor shall provide a Technical Impact Analysis Document describing the impact on the system and a proposed implementation schedule. Impact of these changes on the Department of the Army (DA) Headquarters Installation Information System (HQIIS) shall also be analyzed for technical impact.

Deliverables




REMIS O&S PWS 30

AQL: 100%



3.8.5 Ad Hoc Reporting The Contractor shall perform data queries and analysis and generate reports. These deliverables will be ad hoc in nature, when not available through standard reporting modules or the EDW. Customers may request reports through the help desk. The Contractor shall contract the requestor for information about the report. The Contractor lead POC shall designate the appropriate technical resource to generate the report. Once generated, the report shall be forwarded to the customer and the Enterprise Service Desk ticket will be closed. Contractor shall extract Enterprise Service Desk ticket system data to report monthly reports generated. Reports that require less than two (2) labor hours shall be delivered to customer within 24 hours. Reports that require between two (2) labor hours, but less than five (5) labor hours shall be delivered to customer within 72 hours. Reports that require more than five (5) labor hours require prior approval by Government. Deliverables

A021 Ad-hoc Reports



AQL: 100% AQL: No later than Close of Business (CoB) of established date


3.8.6 Enterprise Data Warehouse (EDW) The Contractor shall provide technical services for the population of data within the EDW for RE reports. The Contractor shall coordinate with the EDW Development and Functional teams, as needed, to provide input to the location of data elements within system for EDW reports. The EDW Team is responsible for developing the EDW Reports; however, the O&M Contractor shall assist by providing input in order to execute customer requirements. Changes made to the data structure of shall be communicated via technical documentation described herein. Deliverables





REMIS O&S PWS 31

AQL: 100%



3.8.7 Standard Reports The Contractor shall maintain existing reports within the system. Deliverables

A022 Application Standard Reports



AQL: 100%



3.8.8 System Status Notification and Issue Tracking Contractor shall monitor system operational status for hardware, software and infrastructure and notify PgM, PM, and COR of issues impacting operations. The Contractor shall track system outages and provide written e-mail status updates at least twice daily, or when new information is found regarding the system outage, degradation, or when system is returned to full operational status. Contractor shall coordinate with other contract vendors to obtain recent and relevant information on systems status.

Deliverables

A023 System Outage Notification and Tracking



AQL: 100%

Frequency: Twice daily when operations are affected

3.8.9 Measurement and Metrics Support The contractor shall support USACE in their effort to establish consistent measurement procedures across the full spectrum of RE activities to include, but not limited to Real Estate Performance Metrics (REPM) via the EDW, and operational performance metrics reportable to OMB. Upon establishment of these procedures the contractor will work with USACE leadership to help develop viable performance metrics to help highlight areas for improvement and excellence within the organization. Deliverables


REMIS O&S PWS 32



AQL: 100%

STD: Timely



3.9 Documentation Services The Contractor shall perform documentation services for interoperability to other enterprise and local systems to include change requests and applicable technical documentation necessary for the system to comply with new requirements/fixes. 3.9.1 System Documentation Input and Reviews The Contractor shall maintain technical system documentation to reflect issue resolutions. Such documentation shall include the source code, data design/architecture, deployment/release plans, and data migration plans. The Contractor shall produce and deliver electronic copies of all documentation to the Government POCs. The Contractor shall deliver the aforementioned documentation to a dedicated USACE Real Estate Document Repository resident on a government owned SharePoint site as designated by the CIO/G6 PM. Delivery date of documentation shall be coordinated with the PgM or PM based upon the level of effort (LOE) of the changes to be implemented. The Contractor shall incorporate full documentation of all changes and/or modifications to the source code into existing technical documentation. Contractor shall address any design issues by following up with the functional team for clarification. The Contractor shall assist in developing technical design documents for the system. The Contractor shall manage the system maintenance and tracking of all design specifications, through the use of the Helix ALM platform or a Government designated software solution. Deliverables


3.9.2 Business Enterprise Architecture Compliance Documentation The Contractor shall develop and maintain all required BEA compliance and system certification artifacts in a current, up-to-date, and ready to submit state in conjunction with the current Real Property Inventory Model (RPIM) and periodic planned system software releases. BEA compliance and certification artifacts include the Data Dictionary, XML Schema, and Release Plan. The objective of this task is to ensure documentation is available to meet current, DoD-defined Business Enterprise Architecture (BEA) compliance and certification requirements and certification artifacts are kept up-to-date. Submission of the deliverables shall be performed upon request and/or when required by BEA; not necessarily with a specific software release. Deliverables




REMIS O&S PWS 33



AQL: 90%




3.9.3 Enterprise and Data Architecture Service The Contractor shall create, analyze, and maintain all mandated documentation and models required to comply with all federal, DoD, DA, or USACE enterprise and data architecture requirements, including, but not limited to, Federal Enterprise Architecture (FEA), DoD Architecture Framework (DoDAF), Business Enterprise Architecture (BEA), Real Property Inventory Requirements (RPIR), and Standard Financial Information Structure (SFIS), Business Capability Acquisition Cycle (BCAC), and the Business Capability Lifecycle (BCL) model. Guidance and information material shall be created for use by funding and execution oversight personnel such as National Program Managers, the Office of the Assistant Chief of Staff for Installation Management (OACSIM), the Office of Business Transformation (OBT), or the Office of the Secretary of Defense (OSD).

Deliverables






AQL: 90%




3.9.4 System Segment Architecture Documentation The Contractor shall maintain REMIS segment architecture documentation in compliance with all Federal, DoD, Army, and USACE requirements. The Contractor shall provide consulting services to evaluate any changes to architecture requirements and to evaluate the impact of such changes on REMIS architecture documentation.

Deliverables




REMIS O&S PWS 34



AQL: 90%




3.9.5 Documentation Support The contractor shall update and maintain documentation for REMIS. Documentation updates will typically align with modifications to the associated REMIS. Release of this documentation will be scheduled as a result of coordination with the IT PgM or PM. Representative System Documentation includes, but is not limited to:

1. Configuration Management Plan (CMP) 2. Change Control Process (CCP) 3. Software Requirements Specification (SRS; generated from Helix ALM/Seapine or a

government provided software solution) 4. User Manual 5. Standard Operating Procedures 6. System Manual 7. User Workbook 8. Training manual 9. eLearning Modules 10. Webinar Presentations 11. Release Notes 12. Online Video Presentations

Deliverables




AQL: 100%

STD: Timely


Frequency: Monthly

A031 System Documentation



AQL: 100%

STD: Timely


REMIS O&S PWS 35


3.9.6 Governance and Compliance Support The contractor shall draft and assist with the ongoing review of existing organizational and management team plans, policies, charters and applicable inter-organization Memorandums of Agreement (MOA) for consistency and accuracy; revise charters, if necessary, to align with current documentation and procedural standards, assignments and tasking; and draft new charters, as necessary, for all new operating elements and teams of the Real Estate Programs Office. In addition, the contractor shall document proposals for organizational and/or process improvement for information requirements management. Deliverables




AQL: 100%

STD: Timely



3.10 Meetings 3.10.1 Meeting Participation The Contractor shall participate in regularly scheduled meetings in support of the system. This includes functional and technical meetings with members of HQ, RESNC, Communities of Practice, EDW, and CIO/G6 Program/Project Managers. Meetings to be supported by the contractor shall include, but not limited to, the following:

1. Integrated Project Team (IPT) Meetings 2. Requirements Prioritization Meetings 3. System Status Meeting 4. Requirements Workshops 5. Real Property Workshop or Meetings

Deliverables

A026 Meeting Minutes and Action Items



AQL: 100%

STD: Timely

AQL: No later than 2 business days after meeting/action


REMIS O&S PWS 36

3.10.2 User Group/Real Property Sub-Cop Participation The Contractor shall participate remotely in the monthly Users Group meetings and monthly Real Property Sub-Cop meetings.

Deliverables




AQL: 100%

STD: Timely



3.10.3 Enterprise Data Warehouse (EDW) The Contractor shall support and participate remotely in meetings, status calls, and data calls relative to EDW development and data population relative to the system.

Deliverables




AQL: 100%

STD: Timely



3.10.4 Real Estate Architecture Meetings The Contractor shall participate in virtual meetings at the discretion of REMIS Functional or Technical PM. Participation shall address to include, but not limited to, remediation, standardization, quality assurance, data mapping and modeling, and system architecture activities. Deliverables




AQL: 100%

STD: Timely



REMIS O&S PWS 37

3.10.5 Planning/Prioritization Meeting The Contractor shall participate, at the discretion of the REMIS Functional or Technical PM, in Planning/Prioritization Meeting. Participation shall address topics to include, but not limited to, user change requests, system fixes, enhancement, and required mandates.

Deliverables




AQL: 100%

STD: Timely



3.11 Real Property Asset Registration, Reporting and Disposal Services 3.11.1 Asset Registration The Contractor shall provide technical services for registering (manually or automation) Real Property Assets with the Department of the Army’s (DA) Headquarters Installation Information System (HQIIS) and DoD Real Property Unique Identifier (RPUID) Registry. The Contractor shall collect and submit for registration and assignment of RPUID, real property assets that are created and maintained in the system. The Contractor shall follow the processes prescribed by USACE and DA in formatting and submitting assets for registration; the process prescribed by USACE may evolve due to changing mission requirements. Assigned RPUIDs, and any other applicable data received from HQIIS, shall be applied to those assets registered. The Contractor shall provide a resolution of issues and data anomalies regarding system asset registration and RPUID assignments. The Contractor shall also provide technical assistance in support of Installation and Site registration activities. Deliverables

A024 Asset Registration and Disposal Status Report



AQL: 98%

STD: Timely



3.11.2 Asset Disposal The Contractor shall provide technical services for disposal of Real Property Assets with the Department of the Army’s (DA) Headquarters Installation Information System (HQIIS) and DoD Real Property Unique Identifier (RPUID) Registry. The Contractor shall identify and submit for disposal the real property assets that are created and maintained in the system. The Contractor

REMIS O&S PWS 38

shall follow the processes prescribed by USACE and DA in formatting and submitting assets for disposal.

Deliverables




AQL: 98%

STD: Timely



3.12 IT Portfolio Management Support Service The Contractor shall perform the necessary analysis and document preparation necessary to respond to data calls and submit documentation and responses to the Office of Management and Budget (OMB), the US Army Office of the Assistance Chief of Staff for Installation Management (OACSIM), and the Office of the Secretary of Defense (OSD) for review by the applicable Functional Business Governance Board (FGBG), Domain Governance Board (DGB), and/or Investment Review Board (IRB). For the purpose of estimation, it is estimated that services for this task will be required monthly and quarterly. Deliverables

A021 Ad-hoc Report



AQL: 100%

STD: Timely


Frequency: Monthly; As requested by Government or required by Task

3.12.1 Army Operational Execution Plan (OEP) The Contractor shall support data calls and submissions to and from the Department of the Army for preparation and updates to the Army IT Investment Operational Execution Plan (OEP).

Deliverables

A021 Ad-hoc Report



AQL: 100%

STD: Timely


REMIS O&S PWS 39


3.12.2 Office of Management and Budget (OMB) Information Technology (IT) Dashboard Support and Update The Contractor shall support the monthly and annual Major IT Business Case preparation and OMB IT Dashboard submission update. Deliverables


A017 OMB Metric Report



AQL: 100%

STD: Timely

AQL: No later than fifth calendar day of each month

Frequency: Monthly; As requested by Government or required by Task

3.12.3 USACE Military Programs IT Investment Portfolio The contactor shall support data calls and submissions to and from USACE Corporate Information (CECI) for preparation and updates to the REMIS portion of the USACE Military Programs IT Investment portfolio.

Deliverables

A021 Ad-hoc Report



AQL: 100%

STD: Timely



3.13 Migration Support and Documentation The Contractor shall provide documentation to support Government direction for transition, and migration. The information system may reach a point where some architectural or technology changes are migrated or combined and will require supporting technical documentation. The PgM or PM shall provide the Contractor lead POC with the requirements of the supporting documentation at least sixty (60) working days before the report is due.

Deliverables


REMIS O&S PWS 40



AQL: 100%

STD: Timely

AQL: No later than 60 calendar days from Government request


3.14 Training Support Real Estate system users require periodic refresher, new feature, and new user training. The Contractor shall support training for REMIS, Chief Architect (CA), and Data Quality Management (DQM), as requested by the RE COP. Training will be in the form of: on-site classroom training, virtual training and eLearning modules. The Contractor shall assist the RE COP with the development of all classroom, online, and computer-based (CBT) training materials for REMIS. Deliverables




AQL: 100%

STD: Timely


Frequency: Monthly

A032 Training Schedule



AQL: 100%

STD: Timely



3.14.1 Training Materials The Contractor shall assist the RE COP with the development of all training materials in an electronic format. The Government shall provide all necessary permanent electronic storage, and the Contractor shall perform all necessary updates. For the purpose of estimation, the Contractor shall be required to perform a full proofread of the training materials on each revision of the application’s release and update the materials in advance of each training session. Training materials include, but are not limited to: training manuals, user guides, and user workbooks. In addition to training materials for REMIS, the Contractor shall develop DQM training content to support the RE user community in its data quality USACE RE campaign goals as identified and

REMIS O&S PWS 41

provided by RESNC. The training content shall provide DQM educational and training materials for end users. Training content will be developed in coordination with RESNC. The Contractor shall provide training sessions and materials in coordination with RESNC and other RE training efforts. The training sessions will cover data anomaly issues (identifying and correcting data anomalies) and EDW DQM reports. Deliverables

A033 Training Artifacts



AQL: 100%

STD: Timely



3.14.2 On-Site Classroom Training The contractor shall conduct system operations training sessions for district and/or service users based on the production version of the RE system at the time of instruction. The contractor shall develop a schedule, in coordination with government POCs, for training sessions to be offered for REMIS. The contractor shall coordinate the agenda for the training sessions with the government POCs for the RE system. The contractor shall coordinate a standard survey to be completed by all training attendees at the conclusion of the training session. Survey results must be provided to USACE HQ and RESNC no later than 5 business days after each training session. Government personnel will contribute towards and/or participate in on-site classroom training, as available or necessary. On-Site classroom training must be coordinated with RESNC with approval by the RE IT PgM. For the purpose of estimation, the contractor shall anticipate the following requirements for classroom training:

1. REMIS/DQM/EDW Classroom Training: Six (6) three (3)-day classroom training sessions based on the current production versions of REMIS and RE EDW. Training location sites include, but not limited to, Vicksburg, MS, Huntsville, AL, Mobile, AL, or district offices. Additionally, the contractor shall estimate student participation of, and necessary training materials.

Deliverables

A034 Training Survey Results



AQL: 100%

STD: Timely



REMIS O&S PWS 42

3.14.3 Virtual Training The contractor shall conduct virtual Training for REMIS. The virtual training sessions will be conducted using USACE web meeting services. The virtual training sessions shall closely mirror the materials of the on-site classroom training sessions. For the purpose of estimation, the contractor shall anticipate the following requirements for virtual training:

1. REMIS Virtual Training: six (6) virtual training sessions to be conducted using telephonic and internet meeting capabilities. The virtual training shall be based on REMIS classroom training topics.

3.14.4 eLearning Modules Continuous RE system training is necessary to further promote the capabilities of REMIS to the Divisions and Districts. By leveraging eLearning technology in the development of training materials, changes can be made and deployed efficiently and will be immediately available to the user community. The contractor shall develop eLearning content to support the user community for REMIS. The learning content shall provide educational and training tools for end users to perform their business activities. The eLearning modules will cover general RE system functionality: data entry, business workflows, and reporting. As changes are deployed to the production systems, learning material will be updated appropriately.

3.14.5 Chief Architect (CA) Training The realty specialists who utilize the REMIS may in some instances require a Commercial-off-the-Shelf (COTS) software package for the design and configuration of facilities and space to meet the space utilization requirements of their customers as USACE acquires facilities. The contractor shall develop and deliver training to the Realty Specialists on the use of Chief Architect. The contractor shall coordinate a standard survey to be completed by all training attendees at the conclusion of the training session. Survey results must be provided to USACE HQ and RESNC no later than 5 business days after each training session. Deliverables

A034 Training Survey Results



AQL: 100%

STD: Timely



3.15 User Help Desk Support The Contractor shall provide direct System Help Desk Support using a USACE - approved Help Desk software solution to log, analyze, escalate, and resolve any issues found in the operation of the system. Any/all modifications made to the application as the result of resolving a helpdesk request shall be performed in accordance with configuration management and change control processes. The Contractor shall address user problems related to: system navigation; system definitions/clarifications; userID/password issues; system administration accounts, user system

REMIS O&S PWS 43

familiarization; system capability modifications and fixes (contingent upon change control process and Configuration Control Board (CCB) approval), user interface, database and reports; and data modifications and categorizations. The Helpdesk will receive policy clarification service requests; however, policy requests will be forwarded to functional managers and the change control board for prioritization. Incidents reported through the helpdesk or identified by the Contractor that severely impairs the system (i.e., system failure/inaccessibility) are to be escalated to the Functional Manager (FM) and PM immediately for review/resolution and may require emergency software releases outside of regular, scheduled releases. A response matrix shall be adhered to detailing when the Contractor is allowed and/or required to take immediate emergency action without requesting prior approval or authority to do so to be delivered in the first Project Work Plan. 3.15.1.1 Communication between User and User Help Desk The Contractor shall provide direct User Problem Resolution – users shall have the option to contact the Help Desk via direct email and direct telephone. Once a ticket has been logged, the ticket number shall always appear in the subject and body of any email communications from the Help Desk to the User. The Contractor shall include in the body of all email communications the following: (1) an appropriate, professional greeting; (2) substance of the help desk feedback, suggested remedies, courses of action, etc., (3) an invitation to contact the Help Desk if the User has additional questions (e.g., “If you need assistance with this request, please contact the REAIS Help Desk at (XXX) XXX-XXXX, or wording of that nature); (4) an appropriate, professional closing to the email (e.g., Thank you, REAIS Help Desk Team, or wording of that nature); and (5) an active link to a Help Desk satisfaction survey. The Contractor shall provide a web-based dashboard that will be accessible by system users to review the status of Help Desk assistance requests, open, pending, and closed tickets. 3.15.1.2 Priority Levels and Response Times The Contractor shall provide User Help Desk support Monday through Saturday, not including Sundays and recognized holidays (see 3.1.6 above), in accordance with the following schedule: Twenty-four (24) hour user help desk support beginning at 0600 hours Eastern Time (ET) on Monday (or the day following a recognized holiday) and ending at 1800 hours Eastern Time (ET) on Friday (or the day preceding a recognized holiday); and, ten (10) hours of user help desk support beginning at 0800 Eastern Time (ET) on Saturday and ending at 1800 hours Eastern Time (ET) on Saturday. A priority scheme will be applied to all tickets received by the System Help Desk and routed to technicians according to the following criteria:

Priority Impact Definition Response Time During Business

Hours Resolution Time

Emergency Significant/Large

Critical failure. Major problems affecting multiple customers and

30 minutes

Immediately addressed and followed through until resolved. This priority level supersedes all

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or geographic locations.

See System Outage SOP for further instruction.

other service tasks, assignments, and projects (i.e.: all available resources will be utilized until resolved).

High Significant/Large

Systems down. Customer is unable to operate or perform tasks normally and no alternate procedure is available.

Affects a small number of people significantly

1 hour 8 hours

Medium Moderate/Limited

Customer reports key functions are not operable; however, there are alternate procedures available. Issue is time sensitive and may be mission critical.

Affects multiple people, but work can still be performed

2 hours 12 hours

Low Minor/Localized General request. Customer is able to perform their normal

4 hours 24 hours

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3.15.1.3 Help Desk General Metrics The contractor shall maintain a 100 % Total Closure Rate to ensure ongoing customer satisfaction. Deliverables

A045 Monthly Help Desk Report


STD: Total Closure Rate

AQL: 100%

STD: Timely

AQL: No later than fifth business day of each month

Frequency: Monthly

3.15.1.4 Help Desk Satisfaction Survey The Contractor shall develop a Help Desk satisfaction program through the use of a user satisfaction survey. The Contractor shall develop this survey using industry best practices; the survey shall be web-based and anonymous; and an activelink to the survey shall be provided in every email communication. Responses to each survey shall be logged and analyzed to assess areas for Help Desk improvement. Survey response shall be provided to the Government representatives.

Deliverables

A046 Monthly Help Desk Survey Results

work while waiting on the reported issue to be resolved by the helpdesk.

Affects a small number of people, but work can still be performed

Other Minor/Localized

Affects one person, but work can still be performed.

8 hours 24 hours

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AQL: 100%

STD: Timely

AQL: No later than tenth business day of each month

Frequency: Monthly

3.16 Security Requirements 3.16.1 AT Level I Training All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete Anti Terrorism (AT) Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://atlevel1.dtic.mil/at/; or it can be provided by the RA ATO in presentation form which will be documented via memorandum. 3.16.2 Access and General Protection/Security Policy and Procedures All Contractor and all associated sub-Contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks or background investigation and to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in Contractor security matters or processes. 3.16.3 For Contractors Requiring a Common Access Card (CAC) The contractor and all sub-contractors employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. 3.16.4 Suspicious Activity Reporting Training (e.g. iWatch, CorpsWatch, or See Something, Say Something) The contractor and all associated sub-contractors shall receive a brief/training (provided or approved by USACE) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law

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enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training. 3.16.5 Contractor Employees Who Require Access to Government Information Systems All Contractor employees with access to a Government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter in accordance with personnel security standards listed in AR 25-2 (Information Assurance), an appropriate background investigation will be conducted prior to accessing the Government information systems. 3.16.6 For Information assurance (IA)/information technology (IT) training All Contractor employees and associated sub-Contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment. 3.16.7 Information Assurance (IA) / Information Technology (IT) Certification All contractor employees supporting IA/IT functions shall be appropriately certified upon contract IAW DoD 8570.01-M, DFARS 252.239-7001 and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award. 3.16.8 Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas All contract employees, including sub-Contractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. 3.16.9 Pre-e-screen candidates using E-Verify Program The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This Form will be provided to the Contracting Officer and shall become part of the official contract file. 3.16.10 Personal Identity Verification of Contractor Personnel The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201. 3.16.11 The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

1. When no longer needed for contract performance.

http://www.uscis.gov/e-verify)

http://www.uscis.gov/e-verify)

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2. Upon completion of the Contractor employee's employment. 3. Upon contract completion or termination.

3.16.12 The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements. 3.16.13 The Contractor shall insert the substance of this clause, including this paragraph (d), in all subcontracts when the sub-Contractor's employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer. 3.16.14 Threat Awareness Reporting Program All new Contractor employees will complete annual Threat Awareness and Reporting Program (TARP) Training provided by a Counterintelligence Agent, IAW AR 381-12. The Contractor shall submit certificates of completion for each affected Contractor and sub-Contractor employee(s) or a memorandum for the record, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. Authorized web-based TARP training for CAC card holders is available at the following website: https://www.us.army.mil/suite/page/655474 3.17 Contractor Manpower Reporting Application The Contractor shall report ALL Contractor labor hours (including sub-Contractor labor hours) required for performance of services provided under this contract for USACE via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil 4 PERFORMANCE 4.1 Period of Performance The period of performance shall be for 18 months. It will consist of a 12 month base period with a 6 month option to extend services.

Table 1 – Period of Performance

Period of Performance

Base Period 01 April 2020 to 31 March 2021 FAR 52.217-8 Option to Extend Services 01 April 2021 to 30 September 2021

4.2 Primary Place of Performance The primary place of performance is the Contractor’s facility. Contractor facility must be available for Government inspection within 24 hours’ notice.

http://www.ecmra.mil/

http://www.ecmra.mil/

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4.3 Project Kick-Off The Contractor lead POC and up to one technical lead shall meet with the PgM, PM and COR and others as identified by the COR within two weeks of the award date, or as soon thereafter as notified by the COR, for a project kick-off meeting. The purpose of the kick-off meeting shall be to discuss and plan the project start-up requirements. The Contractor shall submit to the COR for review, within one (1) month of award, a proposed project work plan detailing the steps required to accomplish the tasks defined herein within the specified period of performance. The project work plan is to be updated quarterly and submitted to the PgM, PM and COR. Performance Standards

STD: Complete, accurate AQL: 100%

Deliverables



STD: Timely AQL: No later than 10th business day of each month

Frequency: Monthly



STD: Timely AQL: No later than Close of Business (CoB) of established date


4.4 Schedule of Key System Requirements and Events Contractor shall elicit information to create a combined schedule of key REMIS yearly activities to illustrate a timeline to include at a minimum known significant meetings, systems maintenance events, capital planning cycles, planed application rollouts, Risk Management Framework (RMF) due dates and planned hardware lifecycle replacements. Deliverables

A027 Schedule of Key System Activities and Events.



AQL: 100%

STD: Timely

AQL: No later than 10th business day of each quarter

Frequency: Quarterly

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4.5 Phase-In Requirements The Contractor shall submit a Phase-In Plan to the COR no later than ten calendar days after award of the contract, if applicable. The COR will coordinate with the Contractor the implementation of the proposed Phase-In actions and delineate expectations. During the Phase-In period, the Contractor shall begin to assume full responsibility for all areas of operation in accordance with the terms and conditions of the contract. The Contractor shall schedule Phase-In operations to minimize interference where any service or maintenance work is being performed. The Contractor shall take all actions necessary for an efficient transition of the contracted operations. Deliverables


A028 Phase-in Plan



AQL: 100%

STD: Timely

AQL: No later than 10 calendar days after contract award date

Frequency: Once

4.6 Phase-Out Requirements Ninety calendar days prior to the completion of this Contract, the Contractor shall provide a Phase-Out plan for transition to a new Contractor, if applicable. The Phase-Out transition period is to be determined at time of exercising a follow-on award and will allow for orderly turnover of equipment, and records, and will help to ensure continuity of service. The Contractor shall not defer any requirements for the purpose of avoiding responsibility, or of transferring such responsibility to a successor Contractor. Deliverables


A029 Phase-out Plan



AQL: 100%

STD: Timely

AQL: No later than 90 calendar days prior to end of Period of Performance

Frequency: Once

4.7 Communication Support The Contractor shall create and implement Communication Management Plan to mitigate organizational impacts and create an environment that is conducive to adoption of new or changed system functionality and business processes. The CMP includes developing and

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implementing communications strategies, plans, and themes/messages to facilitate the organizational transition, system activities, as well as providing training specific to organizational change in relation to the system and business process change. The CMP requires coordination with the Government and supporting contractors.

Deliverables

A043 Communication Management Plan

A044 Communication Artifacts



AQL: 100%

STD: Timely


Frequency: As Requested by Government or Required by Task 5 DELIVERABLES All deliverables are to be submitted to the Government POCs.

Identifier Name Description

A001 Quality Control Plan Project plan detailing processes to monitor Contractor performance and ensuring compliance with the requirements of this contract and applicable regulations

A002 Monthly Status Report Roll-up of all activities in a monthly reporting period. Template provided in Appendix A.

A003 Project Work Plan Project plan detailing scheduling and progression of deliverables

A004 Functional Stakeholder Support Artifacts

Documents of plans, policies, procedures, and guidance produced as a result of this task

A005 Release Package Project plan, and package deliverable, that outlines required files and instructions for installing the release on the host environment

A006 Documented Source Code System source code and documentation

A007 Database Design Artifacts Collection of documents outlining system database architecture, data elements, and data dictionary

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A008 Database Analysis and Maintenance Plan

Project plan outlining tasks required to improve database performance, Continuity of Operations, and Integrity

A009 Database Modification Scripts Collection of executables required to modify system database

A010 Results of Continuous System Monitoring

Report containing results of compliance monitoring

A011 Software Module Test Plan Project plan that leverages industry-standard best practices from ISO/IEC/IEEE 29119-3.

A012 Software Module Test Results Test report that leverages industry-standard best practices from ISO/IEC/IEEE 29119-3

A013 System Integration Test Plan Project plan that leverages industry-standard best practices from ISO/IEC/IEEE 29119-3

A014 System Integration Test Result Test report that leverages industry-standard best practices from ISO/IEC/IEEE 29119-3

A015 After-action Report Artifact summarizing activities from a meeting or event

A016 System Architecture Artifacts Business enterprise architecture compliance and certification artifacts

A017 OMB Metric Report Artifact containing metrics required to report to OMB

A018 Technical Impact Analysis Project plan that includes, at a minimum, analysis, schedule, and execution of system or database changes, user interface changes, data changes necessary to comply with all regulatory and statutory reporting requirements


Artifacts which support the information systems information assurance and cybersecurity posture

A020 Compliance Artifacts Artifacts which support executive, regulatory, and statutory compliance

A021 Ad-hoc Reports Any report generated at a request from a

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stakeholder

A022 Application Standard Reports Data report specified by requirements

A023 System Outage Notification and Tracking

Electronic communication distributed to stakeholders


Report detailing the issues and data anomalies identified during asset registration, RPUID assignments, and asset disposals in RFMIS and HQIIS

A025 Requirements Artifacts Documents of plans, standards, best practices, and impact analysis produced as a result of this task


Minutes of the meetings including status of various initiatives and action items

A027 Schedule of Key System Activities and Events

Illustrated timeline of key activities of events and activities

A028 Phase-in Plan Project plan outlining all activities and schedules to transition services between Contractors

A029 Phase-out Plan Project plan outlining all activities and schedules to transition services between Contractors

A030 Government Furnished Equipment Inventory Report

Document capturing Government equipment furnished to the contract

A031 System Documentation System documentation produced as a result of this task

A032 Training Schedule Schedule of all planned training for RE system stakeholders; should include stakeholder, location of training, dates of training, number of attendees, training topics, delivery method

A033 Training Artifacts Collection of training documents, scripts, modules, software, videos, or any media supporting the training activities

A034 Training Survey Results Training survey forms completed by attendees at the conclusion of the training session

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A035 UAT Schedule Schedule of all planned UAT sessions; should include AIS, stakeholder representatives, dates of UAT

A036 UAT Status Report Daily report of UAT status to include list of defects identified, summary of defects (e.g number of tests conducted, # passed, # failed, # remaining to be tested)

A037 UAT Summary Summary of UAT results; should include AIS, stakeholder representatives, dates of UAT, defects identified/resolved, lessons learned, suggested enhancements


Program plan to develop, measure, and maintain data quality by setting actions and tracking assessment results over time.

A040 Data Review Report Evaluation of RE AIS use and data within their stakeholder organization

A041 Data Quality Report Summary report of data quality and remediation activities (quantitative anomaly status)

A042 User Activity Log Log of users added or deleted

A043 Communication Management Plan

Project plan defining the collection, screening, formatting, and distribution of system or business process information

A044 Communication Artifacts Collection of stakeholders status updates, deliverables, e-mails, and design and document reviews

A045 Monthly Help Desk Report Help desk incident summary defined by category.

A046 Monthly Help Desk Survey Results

Compiled responses from the Help Desk survey

6 INVOICING & INVOICES The Government shall pay the Contractor as full compensation for all work required, performed and accepted under this contract, inclusive of all costs and expenses, the firm-fixed price stated in this contract. The Contractor shall provide invoices in accordance with FAR 32.905(b). Electronic invoice submissions must be created in black and white and in Adobe’s Portable Document Format (PDF) and comply with the requirements specified within this contract.

The Contractor shall furnish electronic copy of invoices to: [email protected]

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AND [email protected]. If not submitted to these email addresses, the invoice will be rejected. Final invoices shall be clearly marked “FINAL” and submitted within 45 days after period of performance end date specified in contract. The Contractor shall provide a monthly invoice. Invoices shall be in accordance with FAR 32.905(b). Electronic invoice submissions must be created in black and white and in Adobe's Portable Document Format (PDF) and comply with the requirements specified within this contract. If there has been any travel, the invoice shall include the location as to where the travel occurred, the reason and the government person who approved it. At a minimum, invoices shall contain the Name and address of the Contractor, Contract Number, Delivery Order Number (if applicable). (Note: Differences between the remittance address on the invoice and the data on record in the System for Award Management [SAM] can potentially cause delays in payment. Please verify that the data agrees exactly before invoice submission.) * If not submitted to the email addresses shown above/below, the invoice will be rejected.*

7 QUALITY ASSURANCE SURVEILLANCE PLAN The QASP provides an overarching strategy and methodology to evaluate Contractor performance and outlines the methods and procedures the Government intends to use to evaluate Contractor compliance with priority requirements outlined in the PWS.

The Contractor is responsible for management and quality control actions to meet the terms of the contract.

The Contractor shall develop a comprehensive program of inspections and monitoring actions.

7.1 Metrics The COR will be responsible with assembling all Contractor performance data.

The Contractor shall provide performance data, commentary regarding monthly analysis, Root Cause Analysis and/or Performance Improvement Plans, not later than the 10th of each month for previous month’s performance evaluation (when received from Government).

The Government may use the Contract data to validate monthly invoices. The Government may audit the Contractor’s submittal for accuracy, completeness, consistency and compliance. The initial rating period will begin 30 days after contract award. Performance improvement initiatives will be identified every 90 days and tracked to completion. New and existing metric and service level modifications will be identified and jointly approved.

7.2 Monitoring The QASP shall incorporate 100% inspection of performance reports. The Government may supplement performance report reviews with random, detailed audits of raw data from the Contractor reporting system to ensure that reported performance is consistent with the raw data. All Contractor reporting systems will be validated and verified at least semi-annually to ensure alignment of system to task order requirements.

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7.2.1 Acceptable Performance The Government defines acceptable performance as meeting the performance threshold in accordance with the criteria defined in this PWS. The Government may document its surveillance assessment of Contractor performance on a monthly basis.

7.2.2 Unacceptable Performance When the performance for any service does not meet the threshold requirements, the Contractor’s performance is unsatisfactory. The COR will notify the Contractor of unacceptable performance in writing by completing a Performance Assessment Report. The Government will meet with the Contractor to discuss discrepancies, trends, and intended corrective measures. The following surveillance methods will be employed to verify and validate performance information:

7.2.2.1 Performance Objectives The Government shall inspect all work tasks required by the contract provided in the monthly utilization report to ensure Contractor compliance. If inspection of the monthly utilization report indicates unacceptable performance, the COR will notify the contract manager or QCI of the deficiencies for correction. The Contractor shall be given adequate time after notification to correct the unacceptable performance.

7.2.2.2 Performance Demonstration and Observation The Government may employ a system that provides for direct observation of performance, operation, and data collection, analysis and reporting.

7.2.2.3 Performance Auditing/Analysis This method will be executed by examining and assessing the application of tools and approved techniques in order to determine if the reports delivered are consistent and accurate. Performance auditing will be executed using multiple statistical sampling methodologies (Random).

7.2.2.4 Independent measurements using Government Information Systems This method employs the use of independent tools to replicate the approved measurement process and procedures. Input from other internal and external interfaces.

7.2.3 Customer Satisfaction Survey All service requests and incidents will generate customer satisfaction surveys at the completion of service. Periodic, random surveys will be conducted to solicit stakeholder feedback.

7.2.4 User Complaints Any member of the Real Estate Community of Practice or CIO/G6 may receive complaints from Government personnel and pass them to the Contractor’s Project Manager or quality control inspector (QCI) for correction. Complaints may be initiated by any user who observes/experiences unacceptable service, either incomplete or not completely performed, for any of the performance objectives listed in this PWS.

The Contractor shall lead the development, with the Government, of a process to resolve user complaints, including techniques to measure the outcomes for quality improvement.

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7.2.4.1 Performance Reporting Validation Monthly activity to ensure that the reports are complete, no mathematical errors exist, and information is consistent with other data sources.

7.2.4.2 Random Auditing The Government may use metrics to audit statistically significant sampling of data associated with the performance report.

7.2.4.3 100% Inspection Review strategy that will review all data elements associated with the associated performance report.

7.3 Government Roles and Responsibilities. The following personnel shall oversee and coordinate surveillance activities.

7.3.1 Contracting Officer (KO): (To be Determined at Contract Award) The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the Contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance. The KO my transfer, in writing, performance monitoring to the COR.

Assigned KO:

Email:

7.3.2 Contracting Officer’s Representative (COR): (To be Determined at Contract Award) The COR is responsible for administration of the contract and shall assure proper Government surveillance of the Contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The Contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

COR:

Email:

7.3.3 Other Key Government Personnel: (To be Determined at Contract Award) Name: Title: Email: Name: Title: Email: Name: Title: Email:

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Name: Title: Email: 7.3.4 Contractor Representatives: (To be Determined at Contract Award) The following employees of the Contractor serve as the Contractor’s Program Manager and Task Manager for this contract.

Program Manager:

Email:

Project Manager:

Email:

Task Manager:

Email:

7.4 Contract Surveillance The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

7.4.1 Surveillance Surveillance measures the performance objectives and standards throughout each task. Inspection of each element will be documented in the COR file. Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist. 7.4.2 Ratings

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Performance meets contractual requirements and exceeds

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Outstanding many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

Very Good Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

Satisfactory Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

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Appendix A: Monthly Status Report Template

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