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PERFORMANCE TRANSFORMATION
How to unearth a goldmine
Presentation for MTN GroupAlexander MatuschkaGroup Chief Performance Officer
WHO WE ARE
In market
‘top 10’
>230,000,000subscribers
7brands
14markets
Italy
Russia
Ukraine
Georgia
Armenia
Uzbekistan
Tajikistan
Kyrgyzstan
Kazakhstan
Bangladesh
Laos
Pakistan
Zimbabwe
Algeria
‘95 ‘00 ‘05 ‘10 ‘15
INDUSTRY EVOLUTION
2G
PayPal
EBay
Amazon
Netscape browser
‘95 ‘00 ‘05 ‘10 ‘15
INDUSTRY EVOLUTION
PayPal
EBay
Amazon
Netscape browserFacebook
YouTube
VKontakte
Apple iPhone
Android
2G3G
‘95 ‘00 ‘05 ‘10 ‘15
INDUSTRY EVOLUTION
PayPal
EBay
Amazon
Netscape browser
4G
YouTube
VKontakte
Apple iPhone
Android
Uber
800m Facebook Users
900m WhatsApp Users
Netflix expansionApple iPad
Snapchat
3G2G
MARKET CHALLENGES
DATA MONETIZATION
Minimaldevelopment
OTTS
Competitors
VOICE
Becomesfree
REGULATED
New competitors
not regulated
THE UGLY TRUTH
SHARE PRICE
five years
-57%
RUBLE DEPRECIATION AGAINST USD
three years
-50%
TOPLINE
five years
-34%
UZBEKISTAN
GOVERNMENT INVESTIGATION
NET DEBT ITALY
6x EBIDTA
14 OPCOS
INDEPENDENTOPERATIONS
FOREX EXPOSURE
1.25BN USD UNMITIGATED
1 PROGRAM
END TO END STRINGENT GOVERNANCE
1 PMOFOR THE ENTIRE ORGANIZATION
1 PM TOOL
P&L
DEGREE OF IMPLEMENTATION
DI0 IDEA
DI1 DESCRIPTION
DI3 FULL IMPLEMENTATION
DI4 CONSISTENT IMPACT
DI2 BUSINESS CASE
DI5 CLOSED
IMPLEMENTATION OF STRUCTURAL KPI’S
INTERNAL WORKFORCE
# HEAD COUNT# MICRO TEAMS# OF LAYERS
REAL ESTATE
# SITES# SQMDESK SHARING RATIO
EXTERNAL WORKFORCE
CONTRACT DURATIONDAILY RATES
INDIRECT COSTS
# TRAVEL# TRAINING# OFFICE SUPPLIES
SUBCONTRACTORS
# SUBCONTRACTORS% OF CLAIMS
INTERNALIZATION
FROM
CONSULTANCY LED TO
INTERNALLY LED
HEALTH CHECK
LAYERS
<9
MICROTEAMS
15%
OF ALL TALENT
LINE MANAGERS
10%
OF ALL TALENT
NEW GENERATION OPERATING MODELGLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
NEW GENERATION OPERATING MODEL
20%OF ALL HEADCOUNT
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
OVERPAID
UNDERPAID
NEW GENERATION OPERATING MODEL
1 NETWORK /
7 COUNTRIES
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBS
MANAGED SERVICES
COUNTRIES
ONE FOOTPRINT
NEW GENERATION OPERATING MODEL
SELF SERVICE VS CALL CENTERS
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
NEW GENERATION OPERATING MODEL
1 HUBFOR 7 COUNTRIES
GLOBAL SHARED SERVICES
CUSTOMER CARE
HUBSMANAGED SERVICES
REPLICATED
CONSOLIDATED
TALENT
REDUCING
54%
RE-HIRING NEW TALENT
8%
REAL ESTATE
60% OFFICES 40% SPACE
VISUALIZATION OF OUR CULTURE
DE-RISKING OUR BUSINESS
NETWORK INVENTORY
270 DAYS
TO 90 DAYS
DEVICES INVENTORY
TO 45 DAYS
150 DAYS
WORKING CAPITAL
82%IMPROVED BY
FOREX EXPOSURE
61%REDUCED BY
FINANCE AND STRATEGY
FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
PAKISTAN, ITALY…
FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
UZBEKISTAN
USD 795M
FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
USD
1.2BN
FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
TELENOR EXIT
FINANCE AND STRATEGY
SHAREHOLDER STRUCTURE
CONSOLIDATION
DIGITALASSET LIGHT
SETTLEMENT
REFINANCING
TOWER SALES
DIGITAL
IS THE NEW LEAN
NO HUMAN CONTACT
3 CLICKS
INDIVIDUALIZATION
BEING PUBLIC
HERO OF THE DAY
REVENUE UP 9%IN THREE MONTHS
TRANSFORMATION
REINVESTMENT
