ATTACHMENT 1

Part 9 - Performance scorecardService delivery statement measures

The following scorecard summarises our quantifiable measures and qualitative achievements against our Service Delivery Statement performance indicators.

Child Protection

Rate of substantiated harm per 1000 children (0–17 years of age)

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

1

2

3

4

5

6

7

8

6.5 6.66

5.3 5 5.1

Rate of substantiated harm per 1,000 children (0-17 years of age)

Summary The rate of substantiated harm in 2016–17 remains low, at 5.1 per 1,000 children. This is a lower result compared 2012–13 (the year before Queensland’s reforms), which recorded a rate of 6.6 per 1,000 children.

Analysis The rate of substantiated harm has decreased since Queensland’s reform program, Supporting Families Changing Futures, began implementation in 2014–15. This may indicate that reform initiatives, like Queensland’s new Family and Child Connect and Intensive Family Support services, are supporting families earlier to safely care for their children.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

6.5 6.6 6.0 5.3 5.0 5.1

Note: Further information on data regarding substantiations is available on the department’s Our Performance website – https://www.communities.qld.gov.au/childsafety/about-us/our-performance/investigation-assessment-phase/substantiations

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Rate of children subject to protective orders per 1000 children (0–17 years of age)

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

5

10

15

20

8.3 8.4 8.2 8.3 8.5 8.5

Rate of children subject to protective orders per 1,000 children (0-17 years of age)

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

5

10

15

20

5.6 5.6 5.4 5.2 5.4 5.4

Rate of Non-Indigenous children subject to protective orders per 1,000 children (0-17 years of age)

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

10

20

30

40

5040.4 41.9 42.7 44.6 45.4 45.8

Rate of Aboriginal and Torres Strait Islander children subject to protective orders per 1,000 children (0-17

years of age)

Summary The rate of children subject to protective orders has remained stable in recent years, with the latest result for all children showing a rate of 8.5 per 1,000 children at 30 June 2017. The rate for non-Indigenous children is lower at 5.4 per 1,000 children, while the rate of Aboriginal and Torres Strait Islander children is higher at 45.8 per 1,000 children

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at 30 June 2017. In comparison with previous years, the rate for non-Indigenous children has remained stable, while the rate for Aboriginal and Torres Strait Islander children has increased.

Analysis The department gives preference to working with families without the use of protective orders, where this will not jeopardise the child’s safety and wellbeing. When needed, protective orders provide the department with the authority to work with families to ensure safety and reduce the risk of future harm.

Queensland’s reform program, Supporting Families Changing Futures, is implementing a range of initiatives to support families earlier and work better with families in contact with the child protection system. This includes implementation of a new framework for practice since March 2015 that embeds a strengths-based safety-orientated approach to child protection practice in Queensland.

The department is also implementing the Our Way strategy, released in May 2017, to establish new ways of supporting Aboriginal and Torres Strait Islander children and families, and to drive down their over-representation in the child protection system.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

All children 8.3 8.4 8.2 8.3 8.5 8.5

Non-Indigenous children

5.6 5.6 5.4 5.2 5.4 5.4

Aboriginal and Torres Strait Islander children

40.4 41.9 42.7 44.6 45.4 45.8

Note: Further information on data regarding protective orders is available on the department’s Our Performance website – https://www.communities.qld.gov.au/childsafety/about-us/our-performance/summary-statistics/protective-orders

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Rate of children entering out-of-home care per 1000 children (0–17 years of age)

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

0.5

1

1.5

2

2.5

3

2.52.3

2 1.92.2 2.1

Rate of children entering out-of-home care per 1,000 children (0-17 years of age)

Summary The rate of children entering out-of-home care at 30 June 2017 was 2.1 per 1,000 children. This is a lower result compared to 2012–13 (the year before Queensland’s reforms), which recorded a rate of 2.3 per 1,000 children.

Analysis Queensland’s reform program, Supporting Families Changing Futures, is progressing a range of initiatives to refocus child protection practice on engaging with families earlier and, where appropriate, keeping children safely at home. Queensland’s new Family and Child Connect and Intensive Family Support services are also diverting thousands of families away from the child protection system, by supporting them earlier before their problems escalate.

However, the number of children and families presenting to the department with more challenging complex and/or extreme needs is increasing. Out-of-home care is utilised when it is assessed that the removal of a child from their family is required to ensure the child's safety. Out-of-home care provides a safe, supportive and therapeutic environment for a child, while working towards either family reunification or an alternative permanency option.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

2.5 2.3 2.0 1.9 2.2 2.1

Note: This SDS measure was introduced in 2014-15.Further information on data regarding out-of-home care is available on the department’s Our Performance website – https://www.communities.qld.gov.au/childsafety/about-us/our-performance/ongoing-intervention-phase/living-away-home

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Percentage of Aboriginal and Torres Strait Islander children placed with kin, other Indigenous carers or Indigenous residential care services

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170%

10%20%30%40%50%60%70%80%90%

100%

53.7% 55.5% 55.1% 55.9% 56.5% 56.7%

Percentage of Aboriginal and Torres Strait Islander children placed with kin, other Indigenous carers or

Indigenous residential care services

Summary The percentage of Aboriginal and Torres Strait Islander children placed with kin, other Indigenous carers or Indigenous residential care services is slightly improving, with the latest result of 56.7% at 30 June 2017. This improvement has occurred despite more Aboriginal and Torres Strait Islander children coming into care.

Analysis Keeping Aboriginal and Torres Strait Islander children safe and connected to their kin and culture is a priority for the Queensland Government. When placing an Aboriginal and Torres Strait Islander child or young person in out-of-home care, the department is required to consider a culturally appropriate placement in accordance with the legislated Child Placement Principle (under Section 83 of the Child Protection Act 1999).

The proportion of Aboriginal or Torres Strait Islander children in out-of-home care placed with kin, other Indigenous carers or Indigenous residential care services is expected to improve from 2017–18 as Queensland’s reform program, Supporting Families Changing Futures, and the Our Way strategy and Changing Tracks action plan are implemented.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

53.7% 55.5% 55.1% 55.9% 56.5% 56.7%

Note: Further information on data regarding Aboriginal and Torres Strait Islander children is available on the department’s Our Performance website – https://www.communities.qld.gov.au/childsafety/about-us/our-performance/representation-aboriginal-torres-strait-islander-children

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Proportion of children on a care and protection order exiting care after 12 months or more who had one or two placements

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170%

10%20%30%40%50%60%70%80%90%

100%

38.2% 37.7%43.5% 40.0% 37.2% 37.5%

Proportion of children on a care and protection order exiting care after 12 months or more who had one or

two placements

Summary In 2016-17, 37.5% of children on a care and protection order exiting care after 12 months or more had one or two placements. This was a stable result compared to last year, and compared to 2012-13 (the year before Queensland’s reforms).

Analysis While it is generally preferred that children experience as few placements as possible, this needs to be balanced against other placement quality indicators such as placements in compliance with the Aboriginal and Torres Strait Islander Child Placement Principle, local placements, and placements with siblings.

Multiple placements may also occur for other positive reasons, such as an initial emergency placement being followed by a longer-term placement or a child transitioning to placement with kin.

Achieving permanency and stability for children is a key focus in Queensland, as embedded in recent legislative reforms. These reforms will introduce a new permanency framework in legislation to promote timely decision-making, stability and positive developmental outcomes for children and young people.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

38.2% 37.7% 43.5% 40.0% 37.2% 37.5%

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Out-of-home expenditure per placement night

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-17$0

$20$40$60$80

$100$120$140$160$180

$147 $146 $145 $148 $150$158

Out-of-home expenditure per placement night

Summary The 2016–17 out-of-home expenditure of $158 per placement night is higher than previous years.

Analysis The expenditure increase is primarily due to indexation for CPI and sector wage increases and additional investment associated with the implementation of Queensland’s reform program, Supporting Families Changing Futures.

An increase in placement nights, primarily driven by more children in out-of-home care and more children staying in care longer, has also occurred. However, the rate of this increase has been lower than the rate of increase of total expenditure, resulting in an overall increase in the average expenditure per placement night.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

$147 $146 $145 $148 $150 $158

Note: This is a new SDS measure introduced in 2016-17. Actual results reflect dollars as at the year reported.

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Disability Services

Number of Queenslanders with disability accessing department delivered and/or funded specialist disability support services

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

5,000

10,000

15,000

20,000

25,000

30,00025,477

27,583 27,350 27,741 28,515

25,280

Number of Queenslanders with disability accessing de-partment delivered and/or funded specialist disability

support services

Summary The number of service users has declined as Queensland departmental clients with disability transfer into the National Disability Insurance Scheme.

Analysis The number of service users in 2016-17, as expected, has declined from the 2015-16 actual as Queensland has now completed the first full financial year of client transition to the NDIS.

All service users who received a service in the 2016-17 financial year are counted, even if they transitioned to the NDIS during that financial year. This is consistent with the methodology used in the Report on Government Services, Disability Services.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

25,477 27,583 27,350 27,741 28,515 25,280

Note: This was a new SDS measure introduced in 2016-17

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Rate per 1000 population users of community care services

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

2

4

6

8

10

12

9.6 9.4 9.3 9.2 9.1 8.77.7 8.1 8.3 8

8.89.4

6 5.7 5.6 5.4 5.3 5.1

Rate per 1000 population users of community care services

All usersAboriginal &Torres Strait Islander users aged 49 years & underPeople born in non-English speaking countries aged 64 yrs & under

Summary The number of all Community Care service users has proportionally declined as Queensland departmental clients with disability transfer into the National Disability Insurance Scheme.

However, the proportion of Indigenous people and people born in non-English speaking countries has increased.

Analysis The measure is broken into three population specific cohorts using ‘rate per 1000’ of the relevant population as the unit of measure to take into account population changes from year to year.

The rate per 1000 population is determined by a number of factors, such as:

the number of community care service users who transition to the NDIS;

the number of new community care services users who enter the community care system;

the potential population eligible to receive services as determined by the RoGS (Report on Government Services) Steering Committee.

The department has a number of initiatives that seek to improve the number of Indigenous people and people born in non-English speaking countries, with disability, accessing Community Care services.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

All users 9.6 9.4 9.3 9.2 9.1 8.7

Aboriginal &Torres Strait Islander users aged 49 years & under

7.7 8.1 8.3 8.0 8.8 9.4

People born in 6.0 5.7 5.6 5.4 5.3 5.1

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non-English speaking countries aged 64 yrs & underNote: This is a new SDS measure introduced in 2016-17.

10

Total estimated expenditure per service user receiving department’s administered specialist disability services

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-17$0

$10,000

$20,000

$30,000

$40,000

$50,000

$38,991 $40,461 $42,394 $44,259

$47,352

$46,500

45000

47000

Total estimated expenditure per service user receiving department's administered specialist disability services

Summary The cost per service user to deliver services in 2016-17 has increased compared to previous years is as Queensland departmental clients with disability transfer into the National Disability Insurance Scheme.

Analysis The cost per service users in 2015-16, as expected, has increased from the 2014-15 actual as Queensland has now completed the first full financial year of client transition to the NDIS.

The higher cost per service user is attributed to an uneven decease in service user numbers compared to expenditure. Due to the department’s funding policies to support the market to operate through a gradual transition to the NDIS, the department continues to incur fixed costs until operations cease.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Target/Est Est Actual

$38,991 $40,461 $42,394 $44,259 $47,352 $45,000 to $47,000

$46,500

Note: This measure was introduced as a SDS measure in 2014-15.

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Community Services

Non-government organisations are satisfied with their engagement with the department

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170%

10%20%30%40%50%60%70%80%90%

100%78% 82%

93% 90%

Non-government organisations are satisfied with their engagement with the department

Summary Non-government organisations rated their satisfaction with their engagement with DCCSDS highly, with the final result of 90%.

Analysis The result indicates DCCSDS is effectively engaging with non-government organisations through its contract management, advisory mechanisms, and sharing of information related to client service delivery provision.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Not measured

Not measured

78% 82% 93% 90%

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Effective engagement of stakeholders in the development of policies, programs and legislation

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170%

10%20%30%40%50%60%70%80%90%

100%88%

Effective engagement of stakeholders in the development of policies, programs and legislation

Summary Stakeholders are those regional and Ministerial advisory forum and committee members who provide advice to the department regarding the development of policies, programs and legislation.

Analysis The results of 88% is an indication of DCCSDS engaging effectively with non-government organisations, local, state and federal government agencies and other partners in the development of DCCSDS policies, programs and legislation.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Not measured

Not measured

Not measured

Note measured

Not measured

88%

Note: This is a new SDS measure introduced in 2016-17.

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Number of people attending events funded by Multicultural Affairs Queensland

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170

100,000200,000300,000400,000500,000600,000700,000800,000900,000

1,000,000 898,174

Number of people attending events funded by Multicultual Affairs Queensland

Summary Total attendance numbers were compiled from reported and expected attendance for events funded under the Celebrating Multicultural Queensland grants program administered by Multicultural Affairs Queensland (MAQ).

In 2016-17, two funded events were cancelled due to unforeseen circumstances. As at 9 March 2018, one funded organisation is yet to submit an event acquittal report for the funded event. Including the expected attendance for the event, the recorded total attendance for funded events is 898,174.

Analysis Attendance at events serves as a proxy measure to indicate the acceptance and promotion of cultural diversity in Queensland.

While total recorded attendance fell slightly short of the targeted attendance of 1 million people, successful engagement of almost 900,000 people in funded events held across Queensland demonstrated strong recognition and appreciation of Queensland’s multicultural identity.

The main reason for unmet attendance target was bad weather conditions. A number of organisations reported that their events were badly impacted by rainy weather. Some events were postponed due to severe weather and attendance levels were impacted by post cyclone community recovery.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

Not available

Not available

Not available

Not available

Not available 898,174

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Senior and Carer Cards issued and received within 20 working days of application

Quantitative results

2011-12 2012-13 2013-14 2014-15 2015-16 2016-170%

10%20%30%40%50%60%70%80%90%

100% 97%

Senior and Carer Cards issued and received within 20 work-ing days of application

Summary The final result for new Senior and Carer Cards issued and received within 20 working days of application in 2016-17 is 97%.

Over 60,000 new Seniors and Carer Cards were issued in the period 1 July 16 – 30 June 2017.

Analysis Monitoring the percentage of cards issued within timeframes ensures a high standard of service is provided to the community and that services are delivered efficiently, ensuring value for money is maintained for service delivery.

Data 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17

97%

Note:  Not a SDS measure prior to 2016-17.

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