Performance Ecosystem

Clark Quinn

•Challenges•6 Steps (for each):•Definition• Sample Model• Value Proposition•Org Issues•Rethink

Path

Formal LearningMethods

Informal LearningMethods

High

Novice Expert

Value

Practitioner

Low

Course

Information Need

People

Information Resource

Breakdown

Problem-solving

Data

Models

People

Repair

Information Update

Create

Edit/Annotate

Reflection

Step 0: eLearning

• Content on a screen with a quiz• Virtual ClassroomExample:• Pretty much all the

eLearning out there!

Step 0: Definition

• Tech–Hosting–Web Conf• Benefits–Broader reach–Lower downtime–Single Investment•Costs–Low quality–Maintenance/Updating

Step 0: Value Proposition

Step 1: Improved ID

Results from a Meta-analysis of studies comparing F2F and eLearning

Barbara MeansCenter for Technology & Learning

SRI International

Taken as a whole, the findings suggest that the observed

advantage of online learningis a product of

redesigning the learning experience, not of the medium per se.

• Business-aligned• Cognitively Enhanced–Model-based–Skills-based

• Emotionally Engaged–Motivation

• Meaningful Practice– ILS

Example:• AFI - Scenarios• Your examples?

Step 1: Definition

Clear Goals

Appropriate Challenge

Contextualized

Anchored

Relevant

Exploratory

Active Manipulation

Appropriate Feedback

Attention-getting

Clear or Emergent Goals

Balanced Challenge

Thematic Coherence

Relevance: action to domain

Relevance: problem to learner

Choices of Action

Direct Manipulation

Coupling

Novel information/events

Education Engagement

• Tech– LMS– Templates

• Benefits– Learning that works

• Costs– Enhancing capabilities–Overused– Addresses novices, mostly

• Q’s?

Step 1: Value Proposition

Step 2: Performance Focus

• References• Job Aids• Updates• Decision Tools• Etc.Example:• Software

Developer - Multiple Portals• Your examples?

Step 2: Definition

• Tech–Portals

• Benefits:–Better performance–Supports more than just novices

• Costs:–Redundant Development–Use

• Multiple sites• Poor access

•Q’s?

Step 2: Value Proposition

Step 3: eCommunity

• Communities of Practice

• Knowledge Management

Example:• DAU - CoP• Your examples?• learntrends.ning.com

Step 3: Definition

• Tech:– Blogs–Wikis– Discussion Boards– Profiles– IM/Microblogging

• Benefits:– Supports top performers as well– Captures hidden knowledge– Virtual Apprenticeships

• Costs:– Needs support– Hard to catalyze

• Q’s?

Step 3: Value Proposition

Step 4: Broader Distribution

• Multimedia–Podcasts–Vidcasts

• Mobile–WML–SMS

Example:• Engineering Group

- WP Podcasts• Your examples?

Step 4: Definition

100

80

60

40

20

0

Normal Learning

Curve

Normal Forgetting Curve

Spaced Learning

Curve

Spaced Forgetting Curve

Reactivation Curve

Adapted from Thalheimer, W. (2006). Spacing Learning Events Over Time: What the Research Says. Work-Learning Research, Inc.

Practice

Test

• Tech–Devices–Media Tools

• Benefits–Convenience–Context-sensitivity

• Costs–Redundancy–Conversions

• Q’s?• mlearnopedia

Step 4: Value Proposition

Step 5: Greater Integration

Step 5: Definition

•Curricula articulation•Meta-data & packaging•Content models•Data mining•Content governance

Example:•Medical Manufacturer•Your examples?

Repurposing

Advanced Content

Style Sheets

Desktop Brake

Mobile StartXML

Expanded

Procedure: Brake

Expanded

Insert key in ignition, switch to furthest

extension until engine catches, release

Using left foot, press left-most pedal (a) fully

Procedure: StartShort Start Car EndShort

End Expanded

Depress BrakeShort EndShort

End Expanded

End Procedure

End Procedure

Graphic File Video File

Graphic File Video File

Mobile <Procedure>

Short

Graphic

End Mobile

Desktop <Procedure>

Short

Expanded

Video

End Desktop

Start Car

Depress Brake

Using left foot, press left-most

pedal (a) fully

Content Models

• Tech:–CMS–XML/DITA–Data mining

• Benefits:–Efficiency–De-siloization

• Costs:–Organizational coordination

•Q’s?

Step 5: Value Proposition

Step 6: Performance Ecosystems

Step 6: Definition

•Dynamic Portals•Mass Customization•PersonalizationExample•IBM-Custom portals•Your examples?

Step 6: Populating the Learnscape

• Tech–Competency Models–Content Models–Role Models–Learning Skills

• Benefits:–Unified approach–Optimized Performance

• Costs–Linking systems as well as organization

• Q’s?

Step 6: Value Proposition

Step 7: Intelligent Systems

Step 7: Definition

•Personalized:•Learner•Context•Task

Example:•?•Your examples?

• Shall we co-create it?

Step 7: Too Early!

CM/KM/LM/SMSystems

Social

Formal Performance Support

Mobile

Learning Architecture

Performance Support

Formal

Social Learning

Integrated Architecture

Mobile

Access

Designed

ContextualizedContent Model

Governance

Job Aids

Portals

Interactives

F2F

Delivery

SynchAsynch

Deeper ID

EmotionalCognitive

Identify

ChatJournal

Discuss

Collab

Information Architecture

Information Design

EPSS

Systems

KM

LMS

CMSSemantics

Lifecycle

Profile

Wikis

Forums

Microblog

IMBlog

ConceptsCulture

Expertise

Meta-learning

Skills

Awareness

Levels

Development

Leadership

Processes & Policies

Supportive Environment

Thanks!

Clark Quinnclark@quinnovation.com+1-925-200-0881site: quinnovation.comblog: learnlets.comtwitter: @quinnovatorgamebook: engaginglearning.commobilebooks: designingmlearning.com