People Alignment

Blending HR, brain based coaching and emotional intelligence smarts

to get you back to being more empowered and productive

Today’s Agenda

QuestionsNLEQ Coaching Streamlined HR

The Business Case for Emotional IntelligenceApplying the EQ Model

What are the most pressing issues for your clients?

How do your listeners currently manage those issues?

OF THOSE ISSUES, WHICH OF THESE AREAS GET IMPACTED?

Source - www.6seconds.org

EFFECTIVENESS RELATIONSHIPS WELLBEING QUALITY OF LIFE

Emotional intelligence is about

• being smarter with feelings

• creating long term thriving and value for yourself and for other parts of your life

We help you learn the skills to tap into your internal wisdom to make optimal decisions, and to fly solo.

The measurable, learnable skills of EQ make a significant impact on indivuals and businesses

performance.

EQ is essential to differentiating ongoing success and wellbeing in an increasingly complex and competitive

world.

Source - www.6seconds.org

The learnable EQ Model

Source - www.6seconds.org

Life success factorsEffectiveness – generate resultsRelationships – build and maintain networksHealth – maintain optimal energy & functioningQuality of Life – maintain balance & satisfaction

EQ CompetenciesEML, RP, ACT, NE, EIM, EO, IE, PNG

But wait, there’s more. It also measures, and with the right coaching, helps you improve these. EQ and life success travel together.

Business Case for Emotional Intelligence

Executives/business owners with an above average rating

of EQ rating are 43 X more likely to be high performers

in their role

EQ has twice the power of IQ to predict performance. EQ is also a better predictor than employee skill, knowledge or expertise of

overall success in life

89% of managers identify EQ as an “essential” skill to help overcome their business’ top

challenges

EQ is a critical success factor…

Source - www.6seconds.org / Lawrence Erlbaum Associates 2016 / Workplace Issues Report 2016

Executives who were recruited based on their EQ

competencies generated 10% more productivity

Global business studies prove that it also makes (a lot of) cents!

Sales people who went through a 6 month EQ training

program brought in $2.5 million more in sales

An 8.9% increase in management team EQ was

accompanied by double-digit profit growth

EQ program across global sales team resulted in 63% reduction in turnover and correlated positively with

plant performance

Improved Productivity

Increased Sales

Increased Profitability

Improved Retention

Source - www.6seconds.org

US Airforce savings of $190M

Source: Real Customer Care with EQ - Jonathan Lowe – Sales and Service Optimiser

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EQ is critical for cultivating a climate of customer loyaltyThis is what customers say really want

• We have to learn how to use our super tool• But up close, no two brains are alike• So one size for learning new stuff does not fit all• We tend to assume everyone’s thinking will align

with our thinking - impossible• Because our brains hold over 100 billion neurons

(maps) grown from different beliefs, ideas, experiences, understandings

• Thousands of opportunities for us to perceive things differently and have conflict

• EQ help conflict be constructive and get results

But wait, there’ more to this again

Emotions play a significant

role in building our brain

structures.

It’s impossible to deconstruct old wiring, but easy to create new wiring –with focus.

EQ and knowing how

the brain works

supports optimal

decisions, life choices, and

therefore overall

wellbeing.

It’s all connected, and we can do something about building better

wiring to serve us and others better.

How we help people with all of this

• Blend of the best science with grit, school of hard knocks life learning and no BS (would you like steak knives with that)?

• Trusted Sounding Board• Tailored Programs (no one size fits all)

=Empowered & Productive for you!

Source - Paul Stillman, Director Organisational Vitality Six Seconds

It starts with the Survey for Emotional Intelligence

Framework for action Simple, yet statistically rigorous Global

Survey of Emotional Intelligence (SEI)

Lifting your EQ will add value to you as an individual, within a team, organisation,

family, friends.

Pre NLEQ Coaching Post NLEQ Coaching

Emotional Intelligence in Action

✓ Label emotions accurately✓ Clear the space – to free up mind✓ Stretch and check yourself – expand your emotional vocabulary ✓ Tune in (notice physical sensations) ✓ Family or friend dinner sharing/connecting

People who don’t Navigate Emotions well:

× Unpredictable × Volatile× Cold & disconnected × Poor Communication × Inappropriate strategies to manage emotions – sarcastic, withdrawal× Miss opportunity for learning× Defensive with feedback

✓ Six Second pause ✓ Get off autopilot✓ Think, feel, act differently✓ Walk away ✓ Breathe ✓ Mindful Practice

People who don’t have Empathy:

× Rigid, inflexible and hard-hearted× Look for “quick fixes, quick wins, quick $” and ignore feelings× Exhausted and overwhelmed (no empathy to self) × Focus on spreadsheets & systems – ignore the people side× Blaming mentality× Don’t consider the impact their actions have on others × Often don’t get buy in on projects × Isolate themselves

• Be curious

• Ask for input – help people feel heard

• Connect with someone each day

• Greet people with a smile, look them in the eyes

• Give thanks

• Slow down, connect

• Give thought to your ‘why’

• EQ is about being smarter with feelings - learnable

• Generates long term value – puts $s on your bottom line

• It’s an essential resource – improves staff & customer relationships

• Helping schools, military, corporate, elite athletes, construction, hospitals

• We have a choice in most things we do

“As you think – so shall you be”

Dr Wayne Dyer

Who: Anyone interested in practicing emotional intelligenceWhat: Free workshopWhen: November 9th, 2018, from 11:15-12:30 PMWhere: Bulimba Library – 219 Oxford Street, Bulimba

• The meaning of growth for success (let’s define success …)

• How EQ supports personal and professional growth

• What does it mean to grow as a society and world, and how could we do so?

• We’re also supporting Universal Children’s Day

Help get your people back to being more empowered and productive.

Contact Karen Muggleton

0417 601 922 | karen@peoplealignment.com.auwww.peoplealignment.com.au