Deloitte Digital

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This is Deloitte Digital Overview Presentation

Fall 2014

Deloitte Digital

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This is Deloitte Digital.

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Bring us your challenges, we’ll reimagine your future.

Deloitte Digital is creating a new model for a new age—we’re an agency and a consultancy. We

combine leading digital and creative capabilities with the deep industry knowledge and

experience Deloitte is known for. That means clients can bring us their biggest challenges,

knowing we have what it takes to bring a new business vision to life.

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We’re transforming today’s digital journey. We power the way our clients engage with their audience at every point of their journeys—in a way that no other agency or consultancy can.

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Global presence.

Studio

Hub and studio

AmericasSeattle

Denver

Washington DC

Toronto

AustraliaPerth

Adelaide

Melbourne

Sydney

EuropeLondon

Belfast

Amsterdam

AfricaJohannesburg

Stellenbosch

AsiaTokyo

Mumbai

16Studios

2 ,500+Global headcount

800+US headcount

900+US India headcount

Deloitte

202 ,000+Global headcount

89,000+Americas

71 ,000+EMEA

41 ,000+APAC

150+Countries

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Growth and scale.

Global Revenue (in m

illions)

Projected

US US India Global 2015 HeadcountGlobal

2016 HeadcountGlobal

20%Revenuegrowth

2014 Headcount

250

2500 3000 3500 4000

500

750

2014

2015

2016

Global Headcount

800+ 900+ 2 ,500+ 3 , 100+ 3 ,700+

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Where we came from. Built upon the strengths and resources of our larger firm, Deloitte Digital was born out of years of investment in emerging technologies, creative, commerce, web, mobile, and customer solutions.

C-SUITE ADVISORY AND CORP. STRATEGY MOBILE CREATIVE AND DEVELOPMENT

WEB / MOBILE STRATEGY AND DEVELOPMENT SOCIAL AND DIGITAL CREATIVE

CLOUD-BASED CRM SOLUTIONS

STRATEGY AND BUSINESS INNOVATION

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Our people. Deloitte Digital is its people: We take the team thing seriously, pulling diverse minds together in our distinctive spirit of innovation. We value the sharing of ideas, insights, best practices, and emerging trends—both within and across disciplines.

Whether on-site with clients or in one of our studios across the globe, our people deliver the kind of insightful problem solving that gets ahead of emerging trends.

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Meet our clients.

We work with some of the world’s

biggest brands and seek

meaningful, long-term

relationships with our clients in

order to create truly

transformative results. A

collaborative spirits is key to our

culture and success.

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Awards and industry recognition.

Best Social Campaign for Intel HTML5 Hub ADDY Award, 2014

Top 10 Support Website for McAfee Association of Support Professionals, 2014

Clarity Partner of the Year CA, 2013

Best Mobile App for Ecommerce/retail for REI Digiday Mobi Awards, 2013

Finalist: Best Mobile Creative for Target Digiday Mobi Awards, 2013

Mobile Retailer of the Year for Target Mobile Commerce Daily, 2012 & 2013

Excellence Awards Oracle, 2011-2013

Global Applications Partner of the Year Oracle, 2012

#1 Service Cloud Partner Salesforce.com, 2013

#1 Global Certifications Salesforce.com, 2013

Top Service Partner: Strategic Industries SAP, 2013

Partner Impact Award: Business Analytics SAP, 2013

People’s Voice Award Winner – Shopping for Target Webby Awards, 2013

People’s Voice Award Winner – Handheld Devices for Target Webby Awards, 2012

Shopping – Official Honoree for TOMS Webby Award, 2014

Finalist: Games-related for Museum of Mario for IGN Webby Award, 2014

Top 25 (#24) of largest US Digital Agencies Ad Age, 2013

Top 3 (#3) of Top US Mobile Marketing Agencies Ad Age, 2013

Top 50 (#38) of the largest Global Agencies Ad Age, 2013

Top 100 (#80) of all Us Agencies across all disciplines Ad Age, 2013

Best Place to Work #6 Ad Age, 2013

Silver Award: Website & Portfolio ADDY Award, 2013

Gold Award: Driven By video W3 Award, 2013

Gold Award: DeloitteDigital.com W3 Award, 2013

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Industry recognition.

Global leader in Digital Strategy Consulting based on capabilities Kennedy Ranking, 2013

Source: Kennedy Consulting Research & Advisory; Digital Strategy Consulting; Kennedy Consulting Research & Advisory estimate © 2013 Kennedy Information,

LLC. Reproduced under license

Deloitte has been placed as a Global leader in CRM Service Providers based on completeness of vision and

ability to execute* Gartner, 2013

Source: Gartner, Magic Quadrant for CRM Service Providers, Worldwide, Patrick

J. Sullivan, Ed Thompson, 18 September, 2013

Deloitte has been placed as a Global leader in Oracle Applications Implementation Services based on

completeness of vision and ability to execute* Gartner, 2013

Source: Gartner, Magic Quadrant for Oracle Applications Implementation

Services Worldwide, Alex Soejarto, Susanne Matson, 16 September 2013

A challenger in Global Digital Marketing Agencies based on completeness of vision and ability to execute* Gartner, 2013

Source: Gartner, Magic Quadrant for Global Digital Marketing Agencies, 2013,

Richard Fouts, Adam Sarner, Andrew Frank, Martin Kihn, 5 December, 2013

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should

not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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CTO Deloitte Consulting

Bill Briggs

Our leadership. The Deloitte Digital leadership team spans geographies, industries, and capabilities all committed to making an explosive impact on the marketplace.

Deloitte Digital Global

Mike Brinker

Oracle Customer Lead

Carmine Cutone

Digital Enterprise, Deloitte Consulting

Nidal Haddad

Digital Agency Lead

Mark Singer

Value and Digital Strategy Lead

Angel Hollis Vaccaro

Mobile and Responsive Web Lead

Shehryar Khan

Ecommerce and Portals Lead

Scott Mager

Deloitte Digital US Lead

Andy Main

Enterprise Digital Engagement Lead

Tom McAleer

Salesforce Lead

John Peto

Customer Engagement Solutions Lead

Tina Phillips

Digital Marketing and Content Lead

Barbara Venneman

Design Lead

Nelson Kunkel

Digital Strategy Lead

David Shrank

Federal Lead

Tim Young

Alicia Hatch

Social Lead

Karl Rupilius

SAP Customer Lead

Cloud ERP and Integration Lead

Martin Stansberry

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What we do.

Offerings

Customer Engagement

Solutions

Digital MarketingDigital Strategy Digital AgencyEnterprise Digital Engagement

Mobile and Responsive Web

Design Cloud ERPand Integration

eCommerce and Portals

Salesforce.com

SAP Customer

Oracle Customer

Digital Marketing and Content

Value and Digital Strategy

Capabilities

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Our offerings.

Digital Strategy.

Helps clients define a bold vision for their entire digital journey. It is the gateway that leads to all the rest of our offerings.

Digital Marketing.

Turns strategy into measurable results by offering full-spectrum services, from platform implementations to campaign management.

Customer Engagement Solutions.

Helps clients understand and engage with their customers by putting in place the technology and practices needed to drive loyalty.

Digital Enterprise Engagement.

Taps into the combined potential of technology and user-centered design to improve the value of business systems—whether legacy or brand new.

Digital Agency.

Provides clients with an ongoing relationship for innovating, executing, and managing every piece of

their digital strategy.

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Digital Strategy.

We help clients define a bold vision for their entire digital journey. It is the gateway that leads to all the rest of our offerings.

Our vision: We help clients reimagine how profits are made, how relationships are created and

managed, how work gets done, and how they’ll

differentiate themselves in the future of their

industry.

Our value: Our creative, technology, and business expertise allows us to balance industry dynamics,

global nuance, organization, and delivery model

constraints with our clients’ existing technology

footprint.

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Digital Marketing.

We turn strategy into measurable results by offering full-spectrum services, from platform implementations to campaign management.

Our vision: We are defining the future of digital marketing. Using our vast digital capabilities to

strengthen brands, we drive growth and optimize

marketing spend for our clients—wherever and

however they need it.

Our value: We offer end-to-end services on strategic, transformational digital journeys. This

broad perspective allows us to amplify our clients’

reach, relationships, and revenue, delivering faster

results and a measurable impact that is felt across

the organization.

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Customer Engagement Solutions.

We help clients understand and engage with their customers by putting in place the technology and practices needed to drive loyalty.

Our vision: We transform journeys and drive business value with solutions that help our clients

understand and engage with customers in ways

they want to be engaged.

Our value: We offer unparalleled industry insight, proven technology capabilities, and the unmatched

depth of our firm’s professional services. This

allows us to strategize, design, and implement

customer solutions for our clients better than any of

our competition.

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Digital Enterprise Engagement.

We help clients tap into the combined potential of technology and user-centered design to improve the value of business systems—whether legacy or brand new.

Our vision: We help enable employees, partners, and suppliers to collaborate better, work more

efficiently, and ultimately make better business

decisions through powerful, user-driven enterprise

tools.

Our value: With our strengths in technology, design, and industry, we reimagine enterprise user

interfaces and engagement models to drive

adoption, productivity, and stakeholder sentiment.

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Digital Agency.

We provide clients with an ongoing relationship for innovating, executing, and managing every piece of their digital strategy.

Our vision: We are a next-generation digital agency, providing clients with full-spectrum digital

services in an ongoing relationship, so they find

markets, reach customers, improve relevance,

resonate, and deliver measurable results.

Our value: From the most complex implementation to strategy and channel execution, our depth and

range of expertise empowers our clients to

continually improve customer engagement and

loyalty, through coordination between digital and

offline strategies.

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Our capabilities.

Design. Creating something that resonates in

today’s world requires equal parts elegance and functionality. We aim to

deliver pixel-perfect solutions that leave users saying wow.

Digital Marketing and Content. We take the adage “content is king” to heart.

From tactical social campaigns to engaging

community management, we’ll help you connect with customers and grow your brand.

Ecommerce and Portals. More people are buying things online than

ever before, which makes for a intensely

competitive marketplace. We’ll help you navigate this complex journey and find a

solution that’s just right for your business.

Mobile and Responsive Web. We’ve long known what everyone is

quickly finding out: Mobile is the future.

We’ll show you how to use this channel to get users excited about your business.

Oracle Customer. With our vast industry-specific knowledge,

we can tailor-fit the perfect Oracle solution

for virtually any business.

Salesforce. We’ll show you how this cloud-based

software can simplify your sales

process and maximize your investment.

SAP Customer. Through our strategic alliance with SAP, we

help clients improve processes, develop

effective strategies, and empower their employees. The result: a streamlined

business model that churns out major results.

Value and Digital Strategy. Understanding the digital space and

preparing for what’s next is at our core.

We’ll help you devise a sound and effective strategy that’s built to last.

Cloud ERP and Integration. We provide solutions and services that

support leading cloud application

vendors. Our people continually identify, invest and grow our capabilities to

address the latest needs of this emerging market.

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Design. Creating something that resonates in today’s world requires equal parts elegance and functionality. We aim to deliver pixel-perfect solutions that leave users saying wow—and accomplishing their goals with ease.

Interface and interaction design

Visual design

Brand building

User experience

Personas and user journeys

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Digital Marketing and Content.

Engagement platforms

Content optimization and analytics

Customer relationship building

Digital asset and content management

We take the adage “content is king” to heart. From tactical social campaigns to engaging community management, we’ll help you connect with customers and grow your brand.

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Ecommerce and Portals. More people are buying things online than ever before, which makes for an intensely competitive marketplace. We’ll help you navigate this complex journey and find a solution that’s just right for your business.

Requirement analysis

Technology selection

Platform implementation

Marketing and optimization

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Mobile and Responsive Web. We’ve long known what everyone is quickly finding out: Mobile is the future. We’ll show you ways to use this channel to get users excited about your business.

Responsive web and HTML 5

Consumer, enterprise, and public sector mobile and web

iOS and Android development

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Oracle Customer. With our vast industry-specific knowledge, we can tailor-fit the right Oracle solution for virtually any business.

Business requirements gathering

Functional design and documentation

Functional and integration testing

Deployment planning and post-production

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Salesforce. We’ll show you ways this cloud-based software can simplify your sales process and maximize your investment.

Business requirements gathering

Functional design and documentation

Functional and integration testing

Deployment planning and post-production

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SAP Customer. Through our strategic alliance with SAP, we help clients improve processes, develop effective strategies, and empower their employees. The result: a streamlined business model that can churn out major results.

Business requirements gathering

Functional design and documentation

Functional and integration testing

Deployment planning and post-production

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Value and Digital Strategy. Understanding the digital space and preparing for what’s next is at our core. We’ll help you devise a sound and effective strategy that’s built to last.

Predictive modeling

Insights to actions

Business case

Value map and road mapping

Customer transformation program design

Process models

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Cloud ERP and Integration. We provide solutions and services that support leading cloud application vendors. Our people continually identify, invest and grow our capabilities to address the latest needs of this emerging market.

NetSuite

Workday Financials

Mulesoft

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Industries.

With our vast industry-specific knowledge, we can tailor-fit solutions for virtually any business.

Banking and Securities. From loyalty programs to emerging payment technologies, mobile is playing

an increased role in managing finances. We understand the implications this shift has on today’s businesses.

Insurance. Epic shifts abound in the insurance industry. Our unrivaled multi-disciplinary

approach helps companies stay in-the-know and ahead of the curve.

Life Sciences. Today, emerging technology and science stands as one of the greatest

opportunities in digital. Our wide array of capabilities help life sciences companies around the world tackle the challenges.

Media and Entertainment. Build a game-changing app for accessing digital content? Check. Help a major TV

network grow its footprint? Check. We know media and entertainment. Period.

Retail. Finding a way to engage—and stay in touch with—customers is a major

business issue these days. We know ways to get these users clicking, talking, and buying.

State and Local Government. Government leaders today face a daunting number of risks and potential

threats. Our experienced team will help you imagine and create a path to success.

Technology. Simply put, technology is at the heart of what we do and core to how we help

clients. Our innovative solutions have helped tech companies re-imagine the way they operate.

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