TOP 10 Qualities your service user looks for in their homecarers:

1. Kindness 2. Honesty 3. Caring Nature 4. Friendly 5. Patience

6. Respect 7. Polite 8. Reliable 9. Helpful 10. Empathy

HAZELHEAD HOMECARE LTD

HAZELHEAD HOMECARE LTD Summer edition

WELCOME

To the Summer edition of Hazelhead Headlines staff newsletter for 2017. We hope you enjoy this issue. Why not get involved? We are always open to any ideas for the newsletter; articles, jokes or news. Any

ideas or contributions will be greatly appreciated- If you have any suggestions then speak to Lisa or Hollie at the Carluke office, Christine at the Ayr office and Joanna at the Cumbernauld

office.

Our philosophy is to treat service users as individuals respecting their right to freedom of choice privacy and confidentially. To offer ser-

vice user centered holistic support, involving service users and their family in the planning implementation and evaluation of that support.

Group supervision sessions

The dates of your group supervisions will occur as

shown below. Please note the purpose of your group

supervisions are to discuss services feedback and help

in your development of work place practice in health

& social care. Group supervisions are held six

monthly and are paid sessions and attendance is com-

pulsory. Please contact your group supervision organ-

iser if you would like an item added to the agenda for

discussion at any of your meetings.

COMPANY OBJECTIVES

To ensure staff meet SSSC registration requirements from October 2017

To continue to invest in services to retain quality grades awarded by the Care

Inspectorate

To continue to invest in staff development , to promote learning and improve

service quality

Organiser: Sarah Thompson

Blantyre & Hamilton: Held in June & December

Organiser: Jennifer McLaren

East Kilbride: Held in April & October

Organiser: Pauline Robinson

Larkhall & Stonehouse: Held in February &

August

Organiser: Pauline Robinson

Strathaven & Lesmahagow: Held in April &

October

North Lanarkshire

Organiser: Liz Reid

Falkirk, Cumbernauld & Kilsyth: Held in

February & Kilsyth: Held in February & August

Organiser: Hazel Baird

Airdrie: Held in June & December

Organiser: Hazel Baird

West Lothian: Held in February & September

Ayrshire

Organiser: Eleanor Orr

South Ayr: Held in May & November

Organiser: Claire Ritchie

East Ayr: Held in February & August

SERVICE USERS FEEDBACK

Below is a sample of the results of feedback from the Service Users “Tell us what you think”

The service user form “Tell us what you think” is the companies way of making sure our service users have a chance

to rate the service we are providing.

Below is a sample of Questionnaires that have been returned about the services we deliver between January 2017-

March 2017 within the North Lanarkshire area.

MEETINGS IN YOUR AREA

South Lanarkshire

Organiser: Pauline Robinson

Forth & Lanark: Held in June & December

Organiser: Pauline Robinson

Carluke & Law: Held in January & July

Organiser: Sarah Thompson

Rutherglen & Cambuslang: Held in May &

November

HEART OF GOLD!

The heart of gold award is published in each edition.

This is a list of staff who have had a special mention

from a service user or their family. The carer who

wins the heat of gold proves their standard of work

and their compassion, which hasn’t went unnoticed.

All nominees received by the company are put into

a draw and chosen fairly. The winners receive a gift

voucher from the company in recognition for the posi-

tive contribution they have had to a service

user, and/or family members. The nominees for the

next Heart of Gold award will be announced in the

next edition of Hazelhead-Headline.

SUMMER IS HERE

Recipe Book

Summer time, when all the flowers bloom & and skies are blue. Why not recreate the “Flower Pot Cupcakes” that are just perfect for Summer

time, this here are the ingredients that you need:

For the Cupcake

100gButter (unsalted) at room tempera-ture

2 Egg(s) (free range) beaten

25g Cocoa powder

9 Ice cream cup cones

100g Unrefined golden caster sugar

(we use Billington's)

75g Self-raising white flour (we use Allinson)

¼tsp Baking powder

For the Buttercream

50gButter (unsalted)

150gIcing sugar (we use Silver Spoon)

2tbspCocoa powder

For the Flower decorations

250gSugar paste icing green

250gSugar paste icing pink

Icing sugar a little (we use Silver Spoon)

Visit the website at bakingmad.com for cook instructions and many more delicious recipes.

Summer Time

The sun is out & so are we

Everyone is happy & full of glee

Gardens getting fixed

Cocktails in the mix

This is Scotland so we need to panic sun-

bathe

Because we all know the sun comes in a

wave

Tops off for twenty, relax now that’s plenty

Cool the Irnbru

Pour a little coca cola too

Scottish summers are very fast

Before you know it the rains in mass

Nevertheless we all love summer

But when the sun leaves it a real big bummer

Who is new?

Hi, my name is Christine. I would like to introduce myself as the

new office assistant at the Ayr

office.

Bruice Bonus Scheme

Why not introduce your friends to work for Hazelhead Homecare Ltd and earn £100.00.

To apply for this payment contact Lisa at the Carluke office for a

referral and full details about claiming the bonus.

ANNOUNCEMENTS

Well done to

Elissa Crawford on her 10

year service with Hazelhead,

who received a beautiful

bouquet of flowers. Well

done for all your hard work

Staff training and development

SVQ/HNC in Health & Social care

Each year the company look to assist staff to

develop and expand, why not gain a qualifi-cation in Health & Social care. The SVQ

award is the recognised qualification to meet

your for registration with the SSSC. The company are happy to help and assist in

subsidising places each year where resources

are available. The company encourage all staff to obtain their qualification in Health

& Social care. The register opens this year in

October 2017.

ILA Scotland is a helpful contribution to-wards gaining a SVQ/HNC. ILA can offer

you up to £200 towards a chosen course/

qualification. It is a Scottish Government Scheme for anyone over 18 & living in

Scotland. ILA is effectively changing name

and will be recognised as ITA from October

2017.For more information visit the website:

www.myworldofwork.co.uk

The Scottish Social Services Council (SSSC)

The SSSC role is to raise standards of practice,

strengthen and support social service workers and

increase the protection of people who use services.

All staff working in Health & Social care services will be required to be registered with the SSSC from

October 2017.

This includes developing a confident and competent

social service workforce. For more information

regarding the SSSC, visit www.sssc.uk.com. This website is very good to use as training tool with lots

of free information on Dementia.

Well done to Jean Monaghan a

carer in the Eastkillbride area on

her 10 year service with Hazelhead

who received a beautiful bouquet

of flowers. Well done, for all your

hard work and dedication. Congratulations to Mary

Cooper who was also

given a bouquet of flowers

for her 10 years of ser-

vice. Well done, for all

your hard work and dedi-

cation.

CARE AWARDS 2017

The Scottish Care at Home Awards is such a significant date, as they repre-sent a worthy cause for celebrating those who work so hard to provide care for those in need. The homecare industry represents those dedicated to giv-ing to others and providing outstanding services to enable those to live as

independently as possible.

Everyone attending the awards were enjoying the party atmosphere & celebrating alongside all the care companies and individuals who won awards. The last award of the evening categorised as “Significant Achievement” award. This award has no finalists; the award goes to one individual to celebrate their dedication, achievements & hard work. The award is almost unknown & classified as a surprise & the award could be given to any one individual across the home-care board.

As the announcer was describing the winner and detailing the winners home loca-tion, university degree, it was becoming more and more apparent that the award was going to no other than Gina Fordyce, Hazelhead’s Operations Director.

It is safe to say we are all so proud of Gina & couldn’t think of a better person for

the award to belong too. So a massive congratulations to Gina!!!

Hi, my name is Claire. I would like to introduce

myself as the new East

Ayr Coordinator .