Electricity Value Network

Digital Solutions for Power & UtilitiesGE Digital

Industry In Transition

The electricity industry is undergoing a transformation. This 100+ year old linear model of electricity is being challenged, tested, connected and recreated as the rules of electrification are shifting with wide-reaching impact. Complex interrelationships across the entire energy ecosystem call on power leaders to understand the impacts of these changes. Distributed generation, renewables, smart grids, storage and prosumers are accelerating the rate of change. By embracing digitalization, companies can apply unprecedented insights, new capabilities and innovative business models to capture enormous opportunities.

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400 Million electric cars

2040Source: BNEF global EV salesforecast by geography, 2015–2040, Bloomberg New Energy Finance, 02/25/16, GE Estimate

5 Billion internet users

2020 Source: The Future ofthe Internet — 7 Big Predictions of 2020, Dospeedtest.com

3 Trillion IP devices

2030Source: Cisco (50 Billion by 2020) and Morgan Stanley (75 Billion by 2020), GE Estimate

50% reduction in CO2

2050Source: EuropeanCommission — Climate Action

Digital Transformation of Electricity Through 2025

Source: World Economic Forum White Paper Digital Transformation of Industries: Electricity Industry, January 2016

Generation Market Operational Trading

Transmission Distribution

Asset Performance Management

Grid Optimization & Aggregation

Integrated Customer Services

Beyondthe Electron

Residential

Commercial & Industrial

$1.3T Industry Value from:

Service platforms

Smart devices

The ‘cloud’

Advanced analytics

$387B Asset Performance Management Value from:

Lower repair & maintenance costs

Lower downtime of assets

Fewer critical breakdowns

$2+T Societal Benefits from:

Reduction in carbon emissions

Net new job creation

Value creation for consumers

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Top 10 Digital Trends

IMPACT OF RENEWABLES AND DISTRIBUTED ENERGY RESOURCES (DER)As more utility-scale wind and solar reach grid parity, the industry must aggressively adopt digital technology to become more efficient, flexible and compliant with environmental regulations.1

ARTIFICIAL INTELLIGENCE (AI) We will see a growing number of innovative applications of AI for the energy industry, from autonomous drones capable of inspecting and analyzing remote transmission assets to predicting equipment problems that prevent unplanned downtime.

DISRUPTIVE CYBERATTACKSEscalating cyber attacks, together with the increase in number of IP-enabled edge connected devices, will necessitate adoption of even more robust and extensive cyber security solutions.

MULTI-DIRECTIONAL IS THE NEW GRIDThe future will increasingly be defined by digitally-enabled, intelligent grid technology, multi-directional power flows and higher quality power.

THE PROSUMER WAVEProsumers are starting to shape the power industry in transformative ways, requiring energy providers to use analytics and digital platforms to forecast usage, predict and manage two-way grid flows and deliver well-designed mobile customer experiences.

CXO ROLES TRANSFORM“CIOs are playing an increasingly central role in both OT and IT as utilities are undergoing digital transformation by leveraging IoT to integrate people, business and things,” according to Gartner. New Chief Digital Officer (CDO) and Chief Transformational Officer (CTO) roles are also driving digitalization.2

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CLOUD + EDGE IS THE NEXT IMPERATIVECloud + Edge provides powerful, step-function advantages over existing IT/OT infrastructures, including greater speed, end-to-end security, lower costs, better performance, reliability, ability to scale and global visibility across geographies and assets.3

THE TALENT CHALLENGEDigitalization, mobile, wearable devices and analytics will increase the productivity of energy workers while capturing and augmenting the knowledge of a rapidly retiring workforce.4

THE PLATFORM ECONOMYThe power industry will increasingly be defined by digital platforms that developers and companies use to scale collaboration, rapidly build capabilities that address a huge number of challenges and drive new value creation.5, 6

NEW BUSINESS MODELSPower and utility companies are increasingly using digitalization to change their business models to compete in a rapidly changing power market driven by distributed generation, renewables, smart grids, storage, digitalization, non-traditional competitors and prosumers.

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“Utilities’ traditional business models are under attack, directly and indirectly. Utilities are racing to reinvent their roles and have started a profound transformation journey. The industry will be reborn in 3D: decentralized, divergent, and digital.”

— Roberta Bigliani, IDC Energy Insights

FOOTNOTES:1 “Roadmap for a Renewable Energy Future,” International Renewable Energy Agency, 2016.2 Gartner – Predicts 2017: Energy and Utilities Get Ready for Digital Disruption.3 Industrial Internet Report for 2015, GE and Accenture. 4 U.S. Senate Committee on Energy & Natural Resources.5 Platform Economy: Technology-driven Business Model Change from the Outside In, Accenture 2016. 6 Global Platform Survey, The Center for Global Enterprises 2015.

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>$1B annual investment by GE

~30% of world’s generation capacity

>20,000 GE Predix* developers

>5,000 electricity sector patents

Our Commitment GE is committed and uniquely positioned to support our customers through a period of unprecedented industry transformation with the following beliefs:

• Access to electricity is a basic human right; every person needs power that is affordable, reliable, and more sustainable.

• Navigating a changing industry requires an understanding across the entire EVN.

• No single technology is the answer. Instead, a broad combination of solutions is needed, based on resource availability, distribution systems, regional dynamics and customer needs.

• GE’s installed base and new grid, plant and system investments, with digital as a key enabler, will drive tremendous value for our customers.

8 9*Predix is a trademark of General Electric Company.

2016 Minds + Machines15% global power representedPower leaders from all global regions 24 customer speakers

UNIVERSALACCESS

DIGITALIZATI ON

DECARBONIZATION

DEC

ENTR

ALIZATION

AFFORDABLE

RELIA

BLE

SUSTAIN

ABLE

Digitalization Yields Benefits Across the EVN

FOSSIL

3% increased fuel efficiency

10% increase in output capacity

3%–4% emissions reduction

NUCLEAR

Up to $2K/MW annual O&M reduction

RENEWABLE ENERGY

10% reduction in O&M cost

8% increase in production

TRANSMISSION & DISTRIBUTION

33% reduction in system interruption

20%+ increased carrying capacity of networks

COMMERCIAL AND INDUSTRIAL CUSTOMERS

Up to 10%–20% reduction overall energy consumption

Up to 70% reduction in lighting costs

Asset Performance Management: Up to 5% reduction in unplanned downtime; 15% increased asset utilization (T&D grid)

Cyber: From avoidance of $1MM per NERC infraction to millions per day in lost production from catastrophic cyber event

Predix: Up to 15% IT cost reduction; up to 30% application acceleration; millions in benefits from cross-EVN data sharing

Digital Worker: Up to 8% reduction in service costs

CROSS EVN BENEFITS

REAL CUSTOMER RESULTS*

*Representative customer outcomes are not guarantees of results.10 11

GE Digital Solutions GE Digital Solutions Ecosystem

Nuclear Wind HydroGasSteam SubstationDistribution

Cyber Security

Asset PerformanceManagement ReliabilityReal-Time Actions

Operations Optimization Productivity

DigitalWorker

Better, Faster Decisions

Business Optimization Pro�tabilityDeeper Insights

ProsumerSolar Transmission

OPERATIONS OPTIMIZATION

Generation &Renewable Energy GridsTrading Commercial &

Industrial Customers

DIGITAL WORKER

Digital Demand Response Storage Management Intelligent Environment

MICROGRIDS

VIRTUAL POWER PLANT (VPP)

Emer

ging

Dig

ital

O�e

rings

&Bu

sine

ss M

odel

s

Building Energy Management System

In-store MarketingStore Operations

Inventory ManagementBuilding OptimizationSpace Optimization

Grid Energy Management System

DER Integration (DERM)

Grid Stability Management

Advanced DMS

Advanced Meter Insight (AMI)

Machine & Equipment Health

Reliability Management

Asset Strategy Optimization

Compliance & Integrity Management

Mobile Field-Service Management

BUSINESS OPTIMIZATION

ASSET PERFORMANCE MANAGEMENT (APM)

Security Assessment

NetworkSegmentation

Cyber Asset Protection

Security Patch Management

Intrusion Detection

Data Capture, Processing & Management Predix Edge

Parts Management

Analytics Catalog

Field Service Scheduling

Digital Twin

Work Order Management

Mobility & User Experience

Metrics and Reporting & Dashboards

CYBER SECURITY

PREDIX

GE

Dig

ital

Sol

utio

n C

apab

iliti

es

Roadmap 2017*

Plant Optimization

E�ciencyFlexibility

AvailabilityCapacity

Emissions

Capacity Forecasting

Production Plan

Daily Awards

Portfolio Management

FinancialPerformance*

BusinessCommunications*

40 new Predix customers

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A2A

AES

BC Hydro

Bord Gais

Competitive Power Ventures

Duke Energy

Dynegy

EDF Energy

Engro

E.On

Exelon

Gas Natural Fenosa

General Electric Company of Libya

GMR Power Corporation

Halmore Power

HUBCO

Invenergy

Municipal Electric Authority of Georgia (MEAG Power)

New York Power Authority

Orient Energy Systems

PSEG

RasGas

SAIF

Salt River Project

Sapphire

Saudi Electricity Company

Sembcorp Fujairah

SSE

Star Buck Power Corporation

Tennessee Valley Authority

Development plans are not guarantees of future solution availability.

“All the operational data goes directly into Predix. By collecting all the data in the GE hosted Predix cloud — instead of spread across many systems — it can be brought together for analysis and machine learning.”

— Brian Hoff, Director of Innovation at Exelon

400+ partners

$60 Trillion investment in IoT in next 15 years

20,000+ registered base of Predix developers

The Industrial Internet Platform Built for massive industrial data volumes and powerful analytics, to speed operational and business innovation

GE

GE

UI / Mobile Applications

End-to-End Security

SolutionsServices

Cloud Foundry

Data Infrastructure

Digital Twin

Assets Analytics DataAccess

AuthorizationOperations

Connectivity

Industrial Assets(Includes Non-GE Equipment)

OperationsOptimization

AssetPerformanceManagement

(APM)

BusinessOptimization

The Predix Cloud

EnterpriseSystems

Edge Analytics Engine

EdgeAnalytics

PredixMachine

PREDIX CLOUD

Cross plant, fleet and EVN data integration and software for optimized business insights and actions.

PREDIX DESIGN STUDIO

Leverage a catalog of analytic models to build new digital twins across all asset types.

PREDIX EDGE

Decision making analytics exactly where they need to be for real-time decisions — adjacent to machines.

Enterprise-wide Predix application implementation

38 GW of power plants in 48 states and Canada

Deployed across fossil, nuclear, wind and solar plants

Integrates data from nearly

2 MM smart meters, more than 5,000

relays, 2,000 routers and 30 different

OT/IT and legacy systems to a single

platform

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>550,000 GE Digital Twins created

Digital Twin: The Core Innovation Behind GE’s Digital Solutions

WHAT IS A DIGITAL TWIN?

A Digital Twin is a digital replica of any industrial asset — like a gas or wind turbine that is used to monitor, analyze and improve its performance.

HOW THEY WORK

A Digital Twin continuously collects sensor data on the asset and applies advanced analytics and self-learning AI to gain unique insights about its performance and operation. Self-learning techniques ensure more refined model accuracy the more they are used.

WATCH VIDEO:Minds + Machines: Meet the Digital Twin

www.ge.com/digital/power-digital-twin

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DIGITAL TWIN RESULTS

Digital Twins predict and respond to any customer problem and improve the operational and financial performance of an asset, plant or fleet.

Asset Performance ManagementIncrease asset reliability and availability while reducing maintenance cost

SubstationDistribution Prosumer

Asset Performance Management

Machine & Equipment Health

Reliability Management

Compliance & Integrity Management

Asset Strategy Optimization

Generation • Grid • Commercial & Industrial Business

Nuclear Wind HydroGasSteam Solar Transmission

Most Comprehensive Failure Coverage in the Industry

GE APM Product Roadmap

Risk-Based StrategiesGE PartnerEcosystem

GE EVNExtensions

GE DigitalAPM

BasicMonitoring

100%

80%

65%

50%

< 40%

COVE

RAG

E O

F ES

SEN

TIA

L FA

ILU

RE M

OD

ES

2015 2016 2017 2018+

100% coverage of most critical NERC failure modes by 2018

Plants utilizing APM are more reliable and have fewer annual unplanned outage hours than plants without APM. (Source: 2015 ORAP Data)

APM CAPABILITY — COMBINED CYCLE GAS TURBINE PLANT900800700600500

400

300

200

10090807060

50

40

30

20

10

AN

NU

AL

UN

PLA

NN

ED O

UTA

GE

HO

URS

DISTRIBUTION OF PLANT RELIABILITY

More Reliable

Less Reliable

20 30 40 Median 60 70 80

Without APMWith APM

APM FOR GAS/STEAM

+10% starting reliability

+3% total plant availability

APM FOR RENEWABLES

+1.5% site/farm availability

-5% maintenance cost

APM FOR GRID

+15% asset utilization

“It is critical for Whitegate, which provides electricity to up to 10% of Ireland’s house-holds, to be available for power generation when called upon by the national grid. GE’s new software technology is an ideal solution to help increase our plant’s reliability and availability, while making the most of our planned maintenance outages.”

— Rory Griffin, Operations Engineer — Whitegate, Asset Operations, Bord Gáis Energy

Today GE’s APM analytics provide

65% coverage of the most

critical NERC failure modes with

a goal of 100% coverage of

critical failures by 2018.

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Operations OptimizationDriving the most profitable use of resources for market conditions

Business OptimizationLinking energy operations with energy trading

SubstationDistributionTransmission Prosumer

Operations Optimization

Generation Grid Commercial & Industrial Business

Plant Optimization

• E�ciency • Flexibility • Availability • Capacity • Emissions

GridOptimization

Prosumer Optimization

Nuclear Wind HydroGasSteam Solar

• Grid Energy Management System

• DER Integration (DERM)

• Grid Stability Management

• Advanced DMS

• Advanced Meter Insight (AMI)

• Building Energy Management System

• In-store Marketing

• Store Operations

• Inventory Management

• Building Optimization

• Space Optimization

Business Optimization

Generation • Grid • Commercial & Industrial Business

Market Intelligence & Forecasting

Portfolio Management

Financial Performance

Business Communications

SubstationDistribution ProsumerNuclear Wind HydroGasSteam Solar Transmission

“Operations Optimization provides us with visibility and the insights to our KPIs and allows us to look at the actions that will improve performance at lower costs.”

— Richard Lopriore, President of Fossil Generation, PSEG

Raise E�ciency

Increase Output

IncreaseAvailability

ReduceMaintenance Costs

Enhance Flexibility

BalanceWear & Tear

ImproveReliability

With sophisticated analytics and optimization software, power leaders now have the ability to balance trade-offs in real time. Up to 2% increased fuel efficiency

Up to 5% increased output capacity

20% emissions reduction

Increase annual AEP by 10%

INPUTS

Demand

Generation

Contracts

Transmission Limits

Market Prices

Market Conditions

OUTPUTS

Financials• Expected P&L

• Revenue

• Costs (Production, O&M, Emissions)

Physical Data• Optimized Unit

Schedules of Energy & Ancillary Services

• Hydro Schedules

• Fuel Consumption

Portfolio Management

Optimization Model

Bids, O�ers, Settlements

Communication with Third Parties

and ISO

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Cyber SecurityProtecting critical assets and operations

Cyber Security

Generation • Grid • Commercial & Industrial Business

Security Assessment Services

Security/ST and Patch Management

Cyber Security Training

Cyber Asset Protection (CAP)

OpShield

SubstationDistribution ProsumerNuclear Wind HydroGasSteam Solar Transmission

64% of power and utilities executives believe that their security strategy is not aligned with today’s risk environment. (Source: Ernst & Young)

BASELINE PROTECT PREVENT

Health CheckPatch Updates

Personnel Training

Intrusion DetectionWhitelistBlacklist

Event MonitoringAnomaly DetectionAdaptive Protection

Low HighMaturity

Low

Hig

hRi

sk

RESULTS OF GE ASSESSMENTS PERFORMED FOR POWER GENERATION

96% at least one system with a vulnerable OS

92% at least one system with an expired end-point solution

88% user access practices that do not align to industry best practices

96% at least one “dual-homed” systems (circumventing firewall)

8% at least one system where malware has been detected

0% effective Cyber Security monitoring

12+ years longest duration since administrator password changed

WHY CYBER SECURITY NOW?

• Unplanned outages/trips cost ~$500K a day on average (modeled on 500MW Block)

• In the Ukraine, 225K people lost power due to cyber attack in December 2015 — and again in December 2016

• NERC CIP carries $1M per day fine for security compliance violation

BASELINEImmediately identify security issues that can impact operations, even if the environment is thought to be “air gapped.”

PROTECTImplement security monitoring and defensive layers to comply with standards and strengthen the security posture.

PREVENTPursue proactive and predictive security measures such as running attack scenarios on cloud-collected data. “Digital twins” can replicate operating environments and simulate defenses to measure threat impact and improve security.

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Digital WorkerDigital technologies will augment the abilities and power of workers of every skill level

18% increase in technician productivity

8% reduction in services costs

13% reduction in the time it takes to repair equipment

13% increase in service revenue

Nuclear Wind HydroGasSteam SubstationDistribution Prosumer

Digital Worker

Generation • Grid • Commercial & Industrial Business

Metrics, Reporting & Dashboards

Work Order Management

Parts Management

Field Service Scheduling

M T W T F SSMobile Field Service Management

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Digital workers must be enabled with the most efficient device for their role.

NAMED A LEADER

FOR FIELD SERVICEM A N A G E M E N T

MAGIC QUADRANT2016 GARTNER

Create a More Strategic Capital Allocation Approach

Asset Management and Operations Insights — Improve measurement and forecast of current and future load, asset health, criticality, life and performance leveraging data insights. 

Financial Trends and Forecasting — Utilize digitalization to ensure greater forecasting accuracy by leveraging new and multiple data sources to understand and optimize upstream supply, market, and internal financial scenarios.   

Customer Intelligence and Service — Understand the specific needs and demands of customers across the system through use of distribution-level and customer- site data.

Regulation and Compliance — Create flexible scenario planning with digitalization around legislation and regulations, (environmental, cyber security, etc.) that could affect new and existing infrastructure, as well as the development of new business models and service offerings.

Cloud Computing — By leveraging cloud technologies and data management, capital planning for the entire EVN can be accomplished with a common data source.

New Business Models — Transitioning business models can signify significant changes in asset planning, capitalization, depreciation and retirement. The ability to study the impact of these changing models across EVN assets provides a more refined assessment of new model impacts.

DIGITALIZATION ENHANCES CAPITAL PLANNING

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From every point along the Electricity Value Network — machine sensor data is captured to contribute to capital planning success

Business ModelInnovationALL ABOUT OUTCOMES

Productivity

Transformation

Growth

Capabilities& OperatingModelCHANGE THE GAME

Data & ConnectedInfrastructure

HARNESS THE PLATFORM

PartnerEcosystem

GO TOGETHER, GO FAR

Digital Talent& Culture

BUILDING DIGITAL DNA

Digital TransformationA digital transformation requires a vision, strategy, and roadmap that is aligned with long-term business goals and metrics. Success will be determined by the ability to set a strategy, deliver results, cultivate partnerships, transform culture, and capture growth opportunities.

• Strategy Is Paramount — Establish a vision, assess the environment, understand your capabilities, and define the metrics for success.

• Early Wins Deliver — Drive productivity in existing operations and build support and credibility across the organization.

• Partnerships Are a Force Multiplier — Expand the view and nature of partnerships to accelerate the transformation internally and externally.

• Transformation Must Be Intentional — Transformation is complex. It requires change across people, process and technology.

• Digital Is a Growth Multiplier — Digitalization enables new business models that take advantage of emerging value creation opportunities for your operations and customers.

GE Digital Professional Services Ensure a Successful TransformationSTRATEGIC PROJECT SERVICESGuidance for new revenue opportunities

DELIVERY SERVICESSpeed time to value with rapid installations

SUPPORT SERVICESMonitor and respond to minimize production impact

DESIGN THINKING

Create modern and solid system architectures and UI

MANAGED SERVICESOperate with integrity and transparency

EDUCATION SERVICESTrain and coach toward independent operations

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China Datang Group will implement China’s first and most advanced Monitoring and Diagnostic

Centre, co-developed with GE Power Digital Solutions, which will help increase plant performance and reduce

maintenance cost through big data analytics. This represents an intelligent digital hub servicing the entire Asia-Pacific

region and will be the cornerstone for Chinese power groups to begin their digital transformation.

GE Portfolio Companies

Independent Software Vendors (ISVs)Technology Partners

Software Representatives/Resellers Global Strategic Systems Integrators

The GE Ecosystem: 400+ Partners Signed and GrowingGE Digital has joined forces with other industry leaders and innovators to build a powerful ecosystem of companies committed to advancing the new digital industrial era.

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ENERGY RESOURCES

Digital Power Plants, Renewables, Energy Storage, Distributed Generation

New and legacy energy resources utilize digital solutions to monitor and manage assets, drive new operating efficiencies, and optimize value creation opportunities.

 

ENERGY CONNECTIVITY

Virtual Power Plants (VPP), Microgrids, Distributed Energy Resource Management Systems (DERM), Blockchain Technology

Digital solutions are enabling the aggregation of resources, the connectivity of systems and collaboration across the grid, as well as new transaction mechanisms both centrally and at the edge, to drive value across the ecosystem.

 

COMMERCIAL AND INDUSTRIAL BUSINESS

Energy Efficiency, Mobility Services, Smart Cities, Retail Marketplaces, Community Energy, Intelligent Environments

Power and utility customers are leveraging digital solutions for new businesses and solutions that extend beyond traditional energy services for commercial and industrial customers.

New Utility Business Models

As power and utility companies seek growth opportunities, they are increasingly investing in, testing, and launching digitally-driven and digitally-enabled business models to tap new sources of value for customers, grid operators, and others across the ecosystem.

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“Dynegy is always looking for ways to economically increase output, reliability and efficiency at our power stations while upholding our commitment to safety and environmental responsibility. Through our collaboration with GE, Dynegy is upgrading four of our facilities with some of the latest technologies to achieve these goals.”

— Marty Daley, Executive Vice President, Dynegy

“By working with GE to increase the flexibility and efficiency of our power plants at EGAT North and South Bangkok, we are strengthening power security for our country in the event of different gas compositions (WOBBE INDEX) while also improving air quality and reducing fuel consumption.”

— Mr. Charin Kanjanarat, EGAT Assistant Governor

1% efficiency improvement at thermal plants reduces

CO2 emissions 2–3%Applied to global thermal fleet, this equals offsetting of

~50K wind turbines

20% hidden transmission capacity optimization — avoid costs of new lines

25% decrease in renewable curtailment resulting in less CO2 emissions

Digitalization Drives Powerful Eco Results

3% reduction in CO2 emissions

40% reduction in start-up fuel consumption

3% increase in fuel efficiency

10% NOX reduction

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“This digital solutions platform supports our primary mission to provide customers with low-cost, clean, reliable power with the industry-leading energy infrastructure and services they value.”

— Gil C. Quiniones, President and Chief Executive Officer, NYPA

Enterprise-wide software agreement

6 power plants in New York state

~6 GW of coverage

Monitor power generation & transmission equipment

“As the only Fortune 100 company in the electricity sector, we have a unique opportunity to lead the energy industry in the exploration, development and deployment of the next generation of clean, diverse energy technologies.”

— Chris Crane, President and Chief Executive Officer, Exelon

* Projected estimates based on GE modeling and historical PJM energy pricing.

Enterprise-wide Predix & applications implementation

38 GW of power plants in 48 states and in Canada

Deployed across fossil, nuclear, wind and solar plants

€1.2MM cost avoidance in first year

Potential avoidance of additional

€1.2MM

Top quartile achieved in heat rate and reduced production costs

1% year 1 = $2MM improved reliability value

40% faster combined cycle plant starts

50% less costly combined cycle starts

NRG 2–3% output improvement*

$5MM customer revenue per 32K hrs.*

Accurate daily meter performance for 20 market retailers

700K meters monitored

94% forecast accuracy — 6% better than industry best

$126K per farm/year lower imbalance penalties

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“Our foundries bring together power and utility innovators with GE digital engineers, data scientists and design experts to bring their vision of digital transformation to life. It’s at these collaboration centers where the work is done to blueprint the path to business success with Predix.”

— Bill Ruh, Chief Executive Officer, GE Digital

Digital Foundry San Ramon, California, USA

Digital Foundry Paris, FranceDigital Foundry Shanghai, China

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Leadership To Help Drive Your Digital Transformation

Steve MartinCDO — GE Power

Sanjeev AddalaCDO — Renewable Energy

Bill RuhCEO — GE Digital

GE Digital Headquarters San Ramon, California

GE Digital | 1-855-your1GE | www.ge.com/digital/power-utility

Copyright © 2017 General Electric. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, or mechanical, including photocopy, recording, or any information storage and retrieval system, without prior permission in writing from GE.