Virtual Eye Education → Entertainment for Every LifeStyle Paula Horn, PhD—Résumé veye@earthlink.net 818.762.7444

1575 Spinnaker Drive 105B, Ventura, Ca 93001

INSTRUCTIONAL DESIGNER / TECHNICAL WRITER

Extensive experience in custom development of Technical Documentation, Marketing Communications, and High Tech solutions in print, electronic, multimedia, and Web-based tools that are clear, well designed, accurate, visually appealing, and instructionally sound to meet organizational goals in corporate, high tech, bioscience, pharma, healthcare, training, utility, research, government, and military organizations. Systematic, structured, cost-efficient approach to project content man-agement of diverse documentation including technical documentation (user guides, Standard Operating Procedures [SOPs], policy/procedure guides, proposals, reports, business processes, system guides, infrastructure diagrams, and best practices), and web-based multimedia (mobile training, eLearning, blogs, and wikis); and regulatory compliance (Sar-banes–Oxley [SOX], FDA, ISO, IEEE, and government). Health-care standards (HIPPA). Current Good Manufacturing Prac-tices (cGMP) and Document Management Systems (DMS). Medicare and Covered California Certification. High level of en-ergy, curiosity, creativity, business analysis, organization, communication, customer focus, flexibility, and project manage-ment in providing technical solutions. Consulting Services below are followed by Publications and Productions and Skill Sets.

CONSULTING SERVICES APR 1988–PRESENT Project Job Functions County of Ventura/VC Technical Writer & Multimedia Specialist Human Services Agency/HSA (2) Public Works Agency /PWA Area Agency on Aging/AAA 5/12–12/16 (5 projects)

Technical Writer / IT HealthCare Consultant Managed, designed, developed, edited, and evaluated multicultural multimedia for training, documentation, and marketing Mac/PC/Mac, Android/Apple smart media, Office 365, Adobe Creative Cloud, Nuance PDF Advanced Converter / Dragon, Wiki, HTML, MindManager ▼ Produced custom documentation training for three agencies with SMEs / work flows

(eLearning LMS, DMS, guides, slideshows, photos, videos, brochures, flyers, reports) ▼ Utilized governmental databases for research and application including ncoa, Medicare

Plan Finder, Covered CA, Social Security, Medi-Cal, Denti-Cal, VC HSA [CWS/CMS]). ▼ Produced and user tested ~150 documents into Document Management System (DMS)

including document / control management, technical / regulatory document formatting, style guidelines, and regulatory compliance. See Publications and Productions (p. 3)

Editage Research articles 3/09–3/11 (P/T)

Technical Editor (Medical Science) Edited, proofread, formatted, desktop published, and localized upcoming online scientific research and web content with rapid turnaround (~100) from Far East to American/British English using online sources in medical science, bioscience, and IT / IS. Content included clinical trials, research studies, LIS / HIS, FDA/ISO/IEEE/MS, ICD, radiology, biotech, pharma, diseases, and conditions (Science Editing Test, 100%, 11/16)

Dako (Denmark) Professional Services Research Department 7/08-11/08

Lead Technical Writer (Medical Devices) Managed international matrix team of subject matter experts (histology, medicine, and bio-technology) , marketing, and compliance in analysis, design, development, publication, pro-duction, localization of web-based documentation for new robotic device and reagents, ▼ Developed/edited documentation system of Basic, Advanced, and Administration guides

for Research and Histotechnology Departments for hospitals for Qol (cradle->grave). ▼ Documented FDA / ISO safety guidelines to ensure medical device compliance and

GMP: FDA 21 CFR Part 820 ((Quality System Regulation); 21 CFR Part 82 (Device Tracking); 21 CFR Part 806 (Medical Device Reporting); and 21 CFR Part 11 (Electronic Records and Electronic Signatures). ISO 9000 Series of Standards; ISO 13485:2003; Council Directive 93/42/EEC June 1993 (Medical Device Directive); Canadian Medical Device Regulations; 21 CFR Part 11 (Electronic Records Signatures).

IBM Corporation (cgs) Application Services, Learning Development 9/07–12/07

Technical Writer / eLearning Instructionally designed and managed WBT (all web-based simulation training of soft/hard skills) from Instructor-Led Training (ILT) to update two telecommunication courses for GMP compliance of AT&T service technicians using with “Service Now” / ITIL including MS Office, SharePoint, IBM Mail, MS NetMeeting, Adobe Captivate, Articulate, LMS/SCORM.

Thalassemia Support Foundation ThalaPedia 4/07–9/07

Wikipedia Writer/Editor With Interactive Multimedia Professor from USC, designed, developed, produced, and man-aged ThalaPedia wiki for Thalassemia parents and pediatric patients on characteristics, se-verity, treatment, and best practices on PC/Mac (Mac/PC, Wiki, Adobe, MS Office)

Amgen (Hudson) Training Department 2 eLearning modules 11/06–1/07

Technical Writer / eLearning (Pharma) Instructionally designed, developed, produced, and managed two eLearning modules for AMGEN Orientation in AMGEN style (ISO, SOX, FDA/21 CFR Part 11, and pharmacopoeia compendia) via Global DMS using MS Office, Adobe Captivate, LMS/SCORM. ▼ Quality Agreements, Performance Level (LMS exam) for legal dept. for suppliers includ-

ing workflow, content, compliance, and GMP (Good Manufacturing Practices). ▼ Supplier Audit/Quality Management Database, Awareness Level (Introduction of series)

providing technical documentation and SOP’s and (SME’s, IT staff and DBA).

Paula Horn PhD—Résumé, p 2

Virtual Eye

CONSULTING SERVICES—CONT Project Job Functions MetLife Investors IT Application Development Department 2004 and 2005 (2 projects)

IT Technical Writer Managed, researched, designed [mapped], developed, validated, and produced docu-mentation, training, process flows, and functional specs for web-based n-tier MS.NET in-frastructure (Adobe Premium, MS Office, Visio, Rationale Suite, and Clearcase) with AMA Manual of Style, Chicago Guide, and IEEE /MS Style Guidelines: ▼ Documented the IT Application Department infrastructure including network security,

backup, and disaster recovery with ISO Best Practices (2004). ▼ Designed/developed IT functional specs, system docs, and requirements C#, Perl, MS

Visual Basic including compliance and GMP (2003–4). Allianz Global Risks IT Client Services/ Security Department 2004

SOX Technical Writer Managed and produced documentation and marketing tools for the IT Security Depart-ment (MS Office, Visio, Lotus Notes, Adobe Photoshop/Illustrator/Acrobat): ▼ Designed/developed documentation, training, and marketing documents including

Awareness document, Announcement, Procedure Guide, and collateral media to mar-ket, train, and support new Shred-It program in the U.S (Acrobat, HTML).

▼ Designed/developed Sarbanes-Oxley (SOX) documentation for Assistant Vice President documenting enterprise infrastructure including security, viruses, Net-Backup, and disaster recovery for MS.NET architecture (VBA, C+, C#, Perl).

▼ Designed/developed IT documentation function, including documentation repository, policy / procedures, master documents, templates, charts/diagrams, photo/graphics.

Kinko’s / KODAK Kinko’s Digital Photo Center, Now FedEx 2000-2001 (2 projects)

Technical Writer (Multimedia Hardware) Managed, instructionally designed, developed, and desktop published documentation training for KODAK Digital Photo Center for Kinko’s/KODAK joint venture, including staff procedure guides and training for store personnel, business, financial, and sales/-market-ing (MS Office/PowerPoint, Adobe Suite [Photoshop, Illustrator, Acrobat, HTM]). ▼ Produced KODAK Digital Photo Center Policy & Procedure Guide using information

workflow, to ensure compliance with GMP of new digital multimedia. ▼ Produced the Kinko Digital Workstation Procedure Guide and the Kinko Digital Photo

Center Maintenance Guide, a competitive system to the KODAK Digital Photo Center. ▼ KODAK Digital Photo Center is still used by many vendors in similar configuration.

Canon Medical Systems IT Marketing Canon PACS / Picture Archiving Communications System 2000

Technical Writer / Documentation Trainer (Medical Devices) Managed, developed, and desktop published initial documentation training and notebook presentations for supporting and marketing Canon PACS hospital teleradiology system (MS Office with PowerPoint and Adobe Suite) with FDA (21 CFR Part 11 and ISO 9000): ▼ Designed/mapped, developed, validated, and published Canon PACS System Inte-

gration Guide and Policy/Procedure Guide for Canon teleradiology system (MS Server and VB applications).

▼ Produced training tools, graphics, and Canon digital photos using first digital camera for sales and IT staff

Apex Fitness Group Dietary Supplementation 2004 and 1999

Science Editor/Writer Instructionally designed, produced graphics, edited, desktop published validated, and pitched to publisher Evaluation of Popular Fitness Enhancing Supplements in comparison to prescription drugs for Neil Spruce, a 500-page biochemistry textbook proposal.

KPMG / WDC (Western Digital Corp) QIS / Quality Information System Data Warehouse 1997–1998

Technical Writer Established multimedia training function, working with V.P., training, mechanical engi-neers, and IT/IS to produce modular 20+ V.P. presentations for Fortune 500 executives during initial 2-year phase of 5-year, Web-based, data warehouse to track hard disk com-ponents for suppliers, vendors, and OEMs (MS Office, Adobe suite, Apple digital camera)

Southern CA Edison Task Accounting System 1997

Technical Writer Designed, developed, edited, and desktop published workshops for SCE TAS/Task Accounting System, Fujitsu 500 trackpad “pentop” and remote proxima for SCE matrix or-ganization: ▼ Designed/mapped, developed, validated, and published first documentation ▼ Directed staff in shooting photos and stills with throw-away cameras.

Paula Horn PhD—Résumé, p 3

Virtual Eye

HONORS AND ORGANIZATIONS

Who’s Who Listings American/International Women and Business Women Local Groups STC, ASTD, ISPI, Phi Delta Kappa, LAMG, AFI, MENSA, .MAC, and AVID, Ventura Film Society Ventura County / Covered Ca Enrollment Counselor Certification (2014-6), Certified Educator (2013-6)

EDUCATION PhD Education (Instructional Technology) major, Evaluation minor, Spanish / Statistics languages, USC, CA MA Educational-Psychology major, Reading minor, NYU, NY MS Secondary English Education, Hofstra University, NY BA English major (Psychology and Spanish minors), Albany State University, NY

PUBLICATIONS AND PRODUCTIONS Paula Horn (Facebook, LinkedIn, Google+, Adobe Behance, UpWork (formerly oDesk), Paula Horn/VeyeSite (YouTube, Twitter) Horn Studio (YouTube) Ventura County English/Spanish documentation, training, and reporting (Area Agency on Aging, Human Services (2), Public Works Agency). New/Revised interactive job aids for LMS/DMS English/Spanish (E/S) for Departments: Public Administra-tion/Public Guardian (PA/PG), 30 pp); Adult Protective Services (APS, E/S 3pp; In Home Support Services (IHSS, 2x2-3pp); Homeless Services (7, 1-12pp, 1-9pp, 1-5pp); Public Authority (8); Medi-Cal (2 E/S); PAPG Fiscal–20). Reports using Medi-care Plan Finder, Covered CA, Social Security (LIS), Medi-Cal, HSA CWS/CMS, ncoa (Medi-cal, Cal Fresh, LiHeap, 2012–6, Medical reports edited/localized for submission to US/UK journals, including ~25 clinical trials /proposals ~100, 2009–10) Basic, Advanced, and Administration Guide for diagnostic robot, DAKO, 2008 [Sony camcorder] Web-based eLearning with LMS simulations for ITIL Customer Service Center, IBM Corporation, 2007 ThalaPedia Patient Website, Thalassemia Support Foundation, LMS/SCORM, 2007 [Sony digital camera] AMGEN Supplier Quality Agreements [Legal Contacts], Performance Level, Captivate eLearning, DMS/LMS/SCORM, 2006) AMGEN Supplier Audit/Quality Management Database, Awareness Level, Captivate eLearning DMS/LMS/SCORM (2006) MetLife Annuities, Corporate Architecture and Application Development, Newport Beach, CA SHRED-IT Awareness Document, Announcement, and Procedure Guide (Allianz IT Security/Client Services, 2004) Sarbanes-Oxley (SOX) compliance documentation (Allianz IT Security/Client Services, 2004) 20+ WDC V.P presentations for executives (Western Digital Corp Data Warehouse) [KODAK digital camera] Evaluation of Popular Fitness Enhancing Supplements, biochemistry textbook and proposal [Sony digital camera] Canon PACS [Teleradiology] System Integration Guide and interactive presentations [Canon digital cameras] WellPoint / Blue Cross HMO/PPO Virtual Nursing Hospital Presentations (hospitals/internal staff) Task Accounting System (TAS) Workshop, Southern California Edison (SCE) [Disposable cameras] KODAK Digital Photo Center Policy & Procedure Guide [Canon digital camera] Eight award-winning catalogs and newsletters for five Fortune 500 companies, Managing Editor, Merisel WITS (Warranty Information Tracking System) User Guide, Metrolink/SCRRA, Los Angeles, CA Xerox Consultants' Handbook, Mager workshops (2 instructor-led and one self-paced) Army TacFire Artillery System (A/V and WBT drill and practice), RANstem Development Corporation, CA Hardware – Workflow / Compliance / GMP

SKILL SETS

Technical Documentation Full scope writing / editing (Eng-Span) Technical documentation Infrastructure/functional specs Document design /development Instructional design / development Medical reports/ HTA submissions Manuals/user guides Standard Op. Procedures (SOPs) Job aids / crib sheets Desktop publishing (DTP Graphics / multimedia /new media Podcasts, BLOGS, new media

Style guides/templates/macros

Marketing Communications Full scope media production Integrated sales / marketing / PR Technology marketing Business analysis / R&D Annual Reports / Proposals Focus groups/ field tests Global presentations (Eng-Span) Sales / marketing communications Business communications Web content / white papers / FAQs Vendor catalogs / data sheets Newsletters / house organs (10) AVID/Final Cut, Final Draft + A/V

Multimedia CD-Rs/DVD-Rs

High Tech OS: IBM mainframe, Sun UNIX, AS/400, MS Windows 10, Mac OS X, smart media, Android & Apple (smart phones / tablets) Multimedia PC/Mac: New Smart Media, Dig-ital camcorders / cameras, SnagIT, Adobe Creative Cloud (Photoshop, Illustrator, In-Design, Acrobat Pro, Story, DreamWeaver/ Flash, In Copy), Final Draft, Final Cut, Wiki, MS Office 2003/4/7/8/10/13/16 Word, PowerPoint, Visio, Excel, Access, Project, SharePoint, Publisher, Paintshop Pro MS.NET Web-based enterprise systems ECOs, .NET, SQL server, 2003 enterprise, 2000 client server/ NT / VBA Telecommunications (Military, Telecoms TCP/IP, HTML, XML, CSS, Java, J2EE, C++, C#, Perl

ACKNOWLEDGMENTS See Profile in LinkedIn resume and sideshow

“I tried it out. Works for me. I approve. Thank you for all your efforts (7/7/16). Looks good, Paula. You are doing an incredible job” (8/4/16). Karen W. Boget Senior Deputy Public Guardian Public Administrator/Public Guardian (HSA) Ventura, CA

Paula, Thank you for all your hard work (11/18/16). Leticia [Ortega] Program Specialist III/Analyst (HSA) Ventura, CA

Hello Paula, This font is much more user friendly for our older cli-ents. Thank you (12/16/16). Maria [Arvelo], LCSW Administrative Specialist III (HSA) Adult Protective Services Ventura, CA

Thank you Paula for the video stills you sent! Awesome (12/19/16). Leticia [Ortega] Program Specialist/Analyst HSA Human Services Agency Ventura, CA

Paula, This looks fine. Thank you and good job (7/13/16). Thanks for getting this done so quick (12/8/16). R. Stephen Cripps Senior Accountant Public Administrator/Public Guardian (HSA) Ventura, CA