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Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

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J. Willard Marriott Library Why Do We Build Collections? Access

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Page 1: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

Patron Knows Best: Why We Should Put the Patron in

the Driver's Seat

Rick AndersonAssociate DirectorScholarly Resources & Collections

Page 2: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

Two Broad Categories of “Collection”

Unique/Curatorial (Special Collections) Orientation: Global

General/Functional (Circulating Collections) Orientation: Local

Page 3: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

Why Do We Build Collections?

Access Access Access

Page 4: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

How Do We Build Collections?

Guessing what patrons will want Buying documents based on those guesses Describing the documents (proxy docs) Organizing them

Page 5: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

Alternatives

Share. (Ugh.)

Books: expose [everything we can] and buy only when the patron points Ebooks (MyiLibrary, NetLibrary, EBL, Ebrary, etc.) Print books (LightningSource, OUP, etc.) Print books (Espresso Book Machine)

Journals: by-the-drink purchasing Remember: patrons don’t need journals; they need articles This is the opposite of the Big Deal: it’s the Tiny Deal Problem: publishers don’t want to sell that way

Page 6: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

The Unattainable Ideal (“North Star” Approach)

Every book ever published is easily and immediately findable

Any book ever published can be purchased by library for patron immediately upon realization of need (purchase or borrow)

Every article...

Every data set...

This ideal does not have to be attainable in order to be useful.

Page 7: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

Problems

Budget management

“Every book”? Come on.

What if they select garbage?

What about my job?

Page 8: Patron Knows Best: Why We Should Put the Patron in the Driver's Seat Rick Anderson Associate Director Scholarly Resources & Collections

J. Willard Marriott Library

Contact:

Rick AndersonUniversity of [email protected]