Patient Opinion and the Commissioning Support Units

Our Senior Team

Mission

To delight our customers by providing outstanding business solutions

Our Business• £57m business covering a wide ranging portfolio and growing

• 15 clinical commissioning groups (CCGs) in West and South Yorkshire and Bassetlaw, which represent over 500 member GP practices and serve a population of 3.9 million. We also provide services to the NHS England, national, regional and area level, provider trusts, public health and CCGs across Yorkshire and Humber.

• Circa 650 staff and a pool of Associates working on our behalf

Our services

•Business intelligence•Communications, engagement and diversity•Continuing healthcare•Finance•Governance•Information technology•Medicines management

•Primary care development•Procurement •Provider management•Transformation•Workforce and organisational development

Patient Opinion & the CSU

• Focus on the patient experience • Focus on post Francis recommendations • Focus on the impact of the experience on the

services offered • Focus on the assurance process and input to

Quality and Contract Monitoring • A ‘watched voice’ for better care delivery • Partnership

Our Future Business Strategy• To innovate

• Create value for our CCGs and other customers

• Solve problems in urgent care, QIPP and Quality

• Support, lead and deliver Transformation

• Focus on enabling mobile working and efficient delivery

• Do things at scale in an evidenced way e.g. Individual Funding Reviews and Medicines Management

Questions