Patient Information Leaflet - Care, transport & health

Patient Information Leaflet

SCA Trafalgar Dental Practice – Gosport

Rowner Health Centre, 143 Rowner Lane, Gosport, Hants. PO13 9SP

Telephone: 02392 545000

Email: [email protected]

Visit us online: www.scagroup.co.uk/dentistry

Opening Hours

Monday – Friday 08.00 – 20.00

We are closed over the weekend and on bank holidays

If you have a dental emergency outside of our normal opening hours, you

can access advice and / or treatment via telephone by dialling 111. Calls

are free and the service is available 365 days a year, 24 hours a day.

Please note, this service is not provided by the practice but commissioned

by NHS England.

If you need a copy of this leaflet in a different format, please ask a

member of the reception team

We can arrange interpretation and translation services. Please let us

know whether you will require this service when booking an

appointment.

Leaflet updated: 28.3.17

http://www.scagroup.co.uk/

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Important Information

You are required to pay NHS dental charges unless you hold a valid exemption.

Before your course of treatment, you will be asked to sign your NHS PR form. This

form is a declaration of your agreement to pay NHS dental charges or to declare

your exemption. The practice will not be held responsible for any declaration of

exemption made. We will always ask for any Dental Charges to be paid in

advance, however, on occasions, this may not always be possible. If at the end of

the treatment the balance is not paid, we will pursue the outstanding balance.

Failure to pay an outstanding debt may result in us removing you from our practice

list and legal action being taken.

A dental emergency is classed as pain, swelling or trauma. You will be offered the

first available slot, however, if a slot is not available you will be offered a sit and

wait service on the day. The purpose of your appointment is to relieve your pain

and any associated treatment will need to be booked thereafter. An emergency

appointment is a separate course of treatment and will incur the appropriate NHS

charge (unless you are exempt from NHS dental charges).

We need 24 hours’ notice of cancellation. If you fail to attend or late cancel two

appointments within one year, we may not be able to complete your treatment or

offer you another appointment Always cancel your appointment in advance to

ensure that your slot can be offered to someone else in need.

Although we make every effort to ensure that our clinics run on time, on

occasions, you may be waiting longer than expected. Please be patient. We will

always try and run to schedule, however, some cases may not present as

expected and therefore run over the time booked, therefore, we would much

appreciate your patience and understanding. Thank you.

Your dentist may have advised that you should see our Dental Hygienist. The

Hygienist treatment is available on a private basis only, at a cost of £45.00 per

appointment. The appointment will last between 20—30 minutes, depending on

each individual case. At the point of booking, we ask for a £22.50 deposit. In

case of you failing to attend the hygienist appointment or in case of late

cancellation (i.e. less than 24 hours’ notice), the deposit will be lost.

To ensure that we hold up to date information for you, you must advise us of any

changes to your details and also your medication. Upon registering as a new

patient, you must ensure that you fully complete your registration form; carefully

answering each question, those forms that are not fully complete will not be

registered on our database.

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SCA Trafalgar: Excellence in Dentistry

SCA Trafalgar is a social enterprise delivering high quality NHS dentistry in

Hampshire and Dorset. Currently, around 80,000 dental patients receive

treatment though our network of services. At SCA Trafalgar we are proud to

deliver NHS dentistry in areas that had little or no access to NHS dentistry

and where dental need was high in the community. Trafalgar is changing

lives and helping thousands of people to improve their oral health and

hygiene. As a social enterprise we reinvest every penny we make back into

the organisation and the wider community to help us improve more lives.

SCA Trafalgar is part of the SCA (Social Care in Action) Group of social

enterprises which also include health and social care services, specialist

community transport services, training and consultancy and the Fenwick

Health and Wellbeing Centre in the New Forest. To find out more about the

SCA Group go to www.scagroup.co.uk or call 023 8036 6663.

Welcome to Trafalgar Dental Practice Gosport

Many thanks for choosing Trafalgar Dental Practice Gosport. We currently

provide Dental services to approximately 14,000 patients in Portsmouth and

the surrounding areas. We aim to provide dental care of a consistent high

quality for all of our patients and we are serious about promoting and

educating our community on preventive care.

Meet our Team

We have a fantastic staff team that are committed to providing you with the

best possible dental care and service, delivered within a modern, state of

the art Dental Practice. All staff in the practice partake in regular continuing

professional development (CPD) meeting the General Dental Council’s

requirements

Dental Practice Manager

Deborah Foster

Qualification: NVQ L3 Oral Health Care: Dental Nursing City & Guilds

GDC registration number: 12750

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Dental Practitioners

Dr Adriana Muresan

Qualification: DMD Cluj-Napoca 2003


Language spoken: Romanian, English

Daniela Tranca

Qualification: DMD Bucharest 1998


Language spoken: Romanian, English

Dr Sundeep Marwaha

Qualifications: BDS Lond 2003


Language spoken: English

Dr Zita Lyen

Qualifications: Dr Med Dent Semmelweis University 2002


Language spoken: English, Swedish

Dr Maria Nimako

Qualifications: BDS Liverpool 2009



Dr Dimitrios Dimitrakopoulos

Qualifications: Registered Under s16(2A) Dentists Act 1984


Language spoken: Greek, English

Dr Teodor Valentine Chiscaneanu

Qualifications: DMD Bucharest 2002


Language spoken: Romanian, English, German

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Dental Hygienist/ Therapist

Debbie Withers

Qualification: BSc Dental Hygiene and therapy Portsmouth 2008



Tanya Knight:

Qualification: BSc Dental Hygiene and Dental Therapy Portsmouth 2011


Our Team of Dental Nurses

Carla Austin

Qualification: NVQ/VRQ L3 Dental Nursing City & Guilds

GDC registration number:145350

Vicky Oliver-Hughes:

Qualifications: Qual-National Certificate NEBDN 2011


Amanda Gunnell:

Qualifications: National diploma in dental Nursing NEBDN 2014


Andrea Hack:

Qualifications: Trainee

Natasha Bute-Trotman:

Qualifications: Diploma in Dental Nursing Level 3 QCF City & Guilds 2015


Hasina Gurung:

Qualifications: National Diploma in Dental Nursing


Nirmala Gurung:

Qualification: National Diploma in Dental Nursing NEBDN 2016

GDC Registration Number: 263061

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Elouisa Ballard:

Trainee Dental Nurse

Our Team of Dental Receptionists

Carly Goddard

Judy Dyer

Jane Harris

Wendy Plato

Trudy Chattell

Registering as a Patient

Please complete a registration form. This can be collected from the

reception team or you can visit us online, download a registration form and

send it into us. You must ensure that you fully complete your registration

form; carefully answering each question, those forms that are not fully

complete will not be registered on our database. Please note; your NHS

number is not your national insurance number. You can obtain your NHS

number by contacting your GP.

You may wish to state a preference to receive treatment from a specific

provider and we will do our best to accommodate your wishes.

Your Rights and Responsibilities

You are entitled to

A thorough examination of your mouth, teeth and gums

A full explanation of your treatment options

A written treatment plan (including costs); information about NHS

charges clearly displayed in the practice

Advice on how to keep your teeth and gums healthy

Information about this practice and the services available

A care and treatment summary if you decide to transfer to another

dentist

Make a complaint if you are not happy with your treatment and

care.

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You are responsible for

Following your dentist’s advice and the agreed treatment plan to

prevent tooth decay and gum disease

Arriving promptly for your appointment

Treating our staff and patients with courtesy and respect

Paying your bill promptly

Notifying us when you cannot attend an appointment

Booking an appointment

To book an appointment, call the practice 02392545000. We will always

do our best to match an appointment with your request.

Emergency Appointments

Urgent treatment is classed as pain, trauma, swelling or uncontrolled

bleeding. For patients experiencing any of these symptoms please contact

us as early in the morning as possible. We do have allocated emergency

slots but if these are full, we will offer you a sit and wait service, please

note; there will be no allocated time slot for this service and no guarantee

can be given on the length of waiting time

If you have a dental emergency outside of our normal opening hours, you

can access advice and / or treatment via telephone by dialling 111. Calls

are free and the service is available 365 days a year, 24 hours a day.

Please note, this service is not provided by the practice but commissioned

by NHS England.

Missed Dental Appointments

Missed appointments waste valuable NHS time. If you miss more than two

appointments within one year/ course of treatment, without notifying us, we

may not be able to complete your treatment or offer you NHS dental care in

the future. If you miss your very first examination, we will not re-book

another new patient examination for you. Missed private and hygienist/

Therapist dental appointments will result in loss of deposit or charges being

incurred.

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Cancellations of Your Dental Appointment

If you are unable to keep your appointment please let us know with at least

24 hours’ notice so that we can give the appointment slot to someone else

in need. Late cancelled private and hygienist/ Therapist dental

appointments will result in loss of deposit or charges being incurred.

Dental Recalls and Reminders

At the end of your course of treatment, your dentist will discuss with you

when you will need to see a dentist again. Our dentists follow guidelines

issued by the National Institute for Health and Clinical Excellence (NICE).

This means you should attend as often as advised to keep your teeth and

gums healthy.

NHS Dental Charges

There are three standard charges for all NHS dental treatment:

Band 1 course of treatment – £20.60

this covers an examination, diagnosis (including X-rays), advice on

how to prevent future problems, a scale and polish if needed, and

application of fluoride varnish or fissure sealant.


this covers everything listed in Band 1 above, plus any further

treatment such as fillings, root canal work or removal of teeth.


this covers everything listed in Bands 1 and 2 above, plus crowns,

dentures and bridges.

For further information on NHS dental charges and the banding system,

please visit www.nhs.uk

Payment of Dental Charges

A written treatment plan will be provided to you, including your fees for your

dental treatment. You will be asked to pay for your treatment in advance.

We accept the following methods of payment: Cash, debit / credit card.

http://www.nhs.uk/

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Exemption If you are exempt from paying NHS dental charges, you must bring proof of entitlement to every appointment. You will be asked to show us written proof that you do not have to pay for all or part of your NHS dental treatment. You will also be asked to sign a form to confirm that you do not have to pay and the declaration you make is your responsibility.

You do not have to pay for NHS dental treatment if, when the treatment

starts, you are:

aged under 18

under 19 and receiving full-time education

pregnant or have had a baby in the previous 12 months

staying in an NHS hospital and your treatment is carried out by the hospital dentist

an NHS hospital dental service outpatient (however, you may have to pay for your dentures or bridges).

receiving Income Support

receiving Income-related Employment and Support Allowance

receiving Income-based Jobseeker’s Allowance

receiving Pension Credit guarantee credit

named on a valid NHS tax credit exemption certificate or you are entitled to an NHS tax credit exemption certificate

you are named on a valid HC2 certificate

Partial help If your name is on a valid HC3 certificate, you may not have to pay for all your treatment. Checks are made on free and reduced cost treatment claims. If you say you have the right to free treatment when you do not, you may incur a penalty charge.

Note You will not be exempt from paying because you receive: Incapacity Benefit, Contribution-based Employment and Support Allowance, Contribution-based Jobseeker’s Allowance, Disability Living Allowance, Council Tax Benefit, Housing Benefit or Pension Credit savings credit, when paid on their own.

Medical conditions do not exempt patients from payment for dental treatment.

Help with Costs

For more advice on receiving help with the cost of NHS dental treatment, go

to www.cfsms.nhs.uk and click on ‘Entitled to help with NHS costs’

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Specialist Services

At Trafalgar Gosport, we do not offer any specialist services, however, if this

is something that you require, please discuss this with your dentist as there

are options of internal and external referral.

Violent and Aggressive Patients

SCA Trafalgar operate a zero tolerance policy. Violent, aggressive and

abusive behaviour will not be tolerated towards our staff and patients. Any

person behaving in such a way will not be seen at the practice and reported

to NHS England and in some cases, also reported to the police.

Complaints and Concerns

Trafalgar Dental Practice aims to give you a friendly and professional

service at all times. However, if you feel at any time that our service has not

met these standards, please address your complaint or concern in writing to

the practice manager, Debby Lucas. Alternatively, you can contact:

Parliamentary and Health Service Ombudsman Millbank Tower, Millbank London SW1P 4QP Telephone: 0345 015 4033

A copy of our full complaints procedure is available at the practice.

If you need help or assistance with your complaint, you may wish to contact the NHS Complaints Advocacy service. This organisation provides free independent advice and support. The organisation for your local area is: Health watch Portsmouth, 3 St Georges Business Centre, St Georges Square, Portsmouth, Hampshire, PO1 3EY, Tel: 02393 977079 Website: www.healthwatchportsmouth.co.uk

Comments, Suggestions and Satisfactions

Here at Trafalgar Dental Services, we are continually striving to improve our

customer service and enhance your experience within our dental practice

and we recognise that regular feedback helps us do just that. All feedback

we receive is displayed to our patients within in practice and delivered back

to the team at staff practice meetings to continually ensure that we offer you

the best possible care and service and to also ensure that we are able to

act upon suggestions and improvements. In order to help us monitor and

improve our services, please complete one of our pre-paid satisfaction

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questionnaires. Alternatively, please write in our patient comment book or

place a note in our secure suggestion box.

Confidentiality, Your Dental Records and Data Protection 1998

We have a legal obligation to keep all of your dental records secure and

confidential. However, where records detail NHS care, from time to time we

may need to release these to a relevant third party, the sharing of

information is also covered under the Act. You have the right to see your

dental records. Where copies of records are requested, a fee will be

charged. Please contact the practice manager for further information.

Freedom of information

Trafalgar Dental Practice conforms to the requirements of the Freedom of

Information Act 2000. A publication scheme has been produced in

accordance with the Act, a copy of which can be obtained by writing to the

Practice Manager.

CQC

Our dental practice is monitored by the CQC (Care quality commission).

CQC Inspectors have the legal right to access patient records if necessary.

If you wish to view our CQC report, please visit: www.cqc.org.uk

Safeguarding

As dental professionals, we have a responsibility to raise any concerns that we may have about the possible abuse or neglect of children or vulnerable adults. If we make a professional judgement we may decide to share our concern with the appropriate authority. Equality and Diversity

You have the right to be treated fairly and not to be discriminated against. We will treat every patient as an individual, with respect and dignity, regardless of age, race, sex, gender reassignment status, disability, religion or belief, sexual orientation, marriage and civil partnership status, pregnancy and maternity.

Patient Participation

We believe passionately about receiving and acting on constructive

feedback from our patients. If you would like to become involved in our

practice forum, please contact the practice manager for more information.

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Infection Control

All of our staff receive a full induction and on-going training in relation to

infection control and prevention. We are fully compliant with new

Department of Health guidelines and carry out regular practice audits to

ensure that our infection control processes are of the highest standard to

ensure patient safety at all times. Our surgeries were specifically designed

to help us deliver the highest levels of infection control and all

decontamination is carried out in a dedicated room, which is used for that

purpose only, using state of the art equipment. If you would like to see our

infection control policy, please ask a member of staff.

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SCA Trafalgar Dental Service runs seven dental clinics across the South Coast bringing dental provision

to over 70,000 NHS patients. Trafalgar was established to give people in areas of high deprivation

access to a NHS dentist.

SCA Advocacy works with vulnerable people in our communities to find solutions to problems that they

have in their lives. We empower and enable them to speak up for their rights in times of trouble. These

problems may be around family, relationships, finance issues, benefits, complaints, adult protection,

child protection, bullying, power of attorney as well as many others. SCA Advocacy currently works

with two local authorities, covering Bournemouth and Havant and provides private advocacy across the

SCA region.

SCA Care provides care at home and day care services which together are a core business for SCA

Group. SCA Care currently works with four local authorities: Portsmouth, Southampton, Hampshire and

Dorset, as well as NHS organisations in most of the corresponding areas.

SCA Fenwick is a health and wellbeing centre in Lyndhurst in the New Forest. The centre offers

meeting space for local groups and organisations, complementary therapies, a gym, and a day centre

for older people with memory loss.

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SCA Quinn provides training for the SCA Group and other health and social care providers in the region.

SCA Quinn Centre offers a range of courses such as diplomas in care, moving and handling, medication

and dementia training.

SCA Transport is an accredited specialist in the provision of community transport and health and social

care transport services. We have 25 years experience of providing services to people unable to use

public transport due to physical problems or vulnerability.

Cobbett Hub and Library is a community library and event space that was saved from closure by SCA

Group, Unexpected Places, a local drama charity and the Friends of Cobbett Road Library. We use

volunteers to help deliver library services.

Options Wellbeing Trust is a well established and respected service of over 45 years standing. We

provide counselling, training and development services across the south of England.

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Many thanks for choosing Trafalgar Dental Practice

Onsite parking available

The practice is fully accessible

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Trafalgar Dental Practice is part of SCA Group

Head Office

SCA Group, Amplevine House, Dukes Road, Southampton, SO14 0ST

Tel: 023 8036 6663 or visit www.scagroup.co.uk

http://www.scagroup.co.uk/

Documents

Patient Information Leaflet - Care, transport & health