Upload
others
View
15
Download
0
Embed Size (px)
Citation preview
The Patient Experience BuilderTM
���������������
EMOTION Touchpoint 1 Touchpoint 2 Touchpoint 3 Touchpoint 4 Touchpoint 5
What do you want your patient to experience?
THINK
FEEL
DESIRE
UNDERSTAND
Systems Required
Frameworks Required
Who is Responsible