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Partners in Batching Productivitywith:
Q.iMPACT WebEx Session #6:•Q.iMPACT Support Tools
Mark Whitt, Mettler-Toledo Q.i Product Support EngineerScott Haimerl, Mettler-Toledo Q.i Product Manager
September 26, 2008
Tool Name Where can I find it?
What does it do? How does it work? What tool(s) is it similar to?
Why should I use it?
DMT_Controller FTP Site Transfer files to or from a Q.i or JagXtreme.
See WEBEX #1 - Backup & Recovery Procedures
FreeFTP, Internet Explorer
•Most reliable DMT file transfer method.•Verification mode available.•Can upload files from multiple units with a single click.•Automatic Backup Feature available.
FreeFTP http://www.brandyware.com/freeftp.htm
Transfer files to or from a Q.i or JagX.
Not supported by Mettler-Toledo. Contact Brandyware.
DMT_Controller, Internet Explorer
More reliable than Internet Explorer FTP.
E-Flash FTP Site Update the firmware on a Q.i or JagXtreme
E-Flash Procedure Document
None To update firmware in your Q.i (or JagXtreme).
MT_Port_Monitor FTP Site Records detailed troubleshooting information and Feed History Records.
This WEBEX! HyperTerminal Q.i365
In case you need to send detailed information to Mettler-Toledo for analysis and troubleshooting.Automatically compresses and archives data.Automatically generated exception report to speed analysis.Monitors for unexpected terminal resetsMonitors an entire cluster at once!
MT_Datamonitor FTP Site Records changes to specified Shared Data variables to a log file.
This WEBEX! None Unofficial tool to assist in troubleshooting:Drain Time ProblemsUnstable Scaleetc..
HyperTerminal Various Internet Download sites. No longer free from Hillgraeve!
Records troubleshooting information and Feed History Records.
How to setup HyperTerminal to capture data
MT_Port_Monitor, Q.i365
Already installed on most systems (comes with many Windows Packages). Easy to use, but very limited functionality.
Set_PC FTP Site Sets personality code on Controller card so specified version of Q.i firmware will run.
Set_PC Tool Instructions None Required to run the Q.i firmware!
Prevents accidental usage of incorrect firmware in Q.i unit.
Personality code PRESET at the factory. Rarely needs modification.
Problem Report FTP Site Allows user to collect information about a problem in a structured way and send it to MT.
Problem Report None Helps MT support personnel understand the architecture of your system so they are better able to assist in solving problems.
Better problem definition.
Q.i365 FTP Site Records Feed History Information.
Upcoming WEBEX on Q.i365!
MT_Port_Monitor, HyperTerminal
Stores feed information into a database.
Provides SPC and trend analysis for preventative maintenance.
Provides detailed troubleshooting information for each feed.
Tool Cross-reference
Purpose:
Record detailed information from a Terminal, or Cluster of Terminals, while running a process.
Uses:1. Validate a Process2. Troubleshoot a Process3. Troubleshoot a Terminal4. Archive Data
Produces a complete sequential record of terminal’s activity, including debugging information and Feed History Records.
Use this link: MT_Port_Monitor V1.0.3 OR
Install 7-zip for compression
Special Note: While installing …
Turn on “Log Trace Data” for EACH Q.i as follows:
1
2
3
4
TIP! Synchronize the cluster Time and Date with the PC now!
Master Slave #1 Slave #2
EtherNet Switch
172.18.55.224 172.18.55.225 172.18.55.226
TCP/IP TCP/IP TCP/IP
Cluster Configuration
Enter all of the Cluster IP Addresses.
Don’t forget to click the “Add IP Address” Button!
Auto Archive
• Set the Time
• Check the “Enable Auto Archive” checkbox.
Enable Output Files
• Check “Command / Feed Status” checkbox.
• Check “Process History Records” checkbox.
Once the options are set, click the “Connect” button to start monitoring.
To view live data from a different unit, change the IP address selected.
Note Directories
If any unit being monitored should cycle power or reset, an alert banner is displayed.
The event is also recorded in MT_Port_Monitor’s log file.
This button clears the alert
Click here to force an archive immediately.
Archive in Progress.
Files Generated.
Note Directory!
There is a data file for each IP address.
Each data file contains the following:• All commands sent to the Q.i• All Q.i responses• Feed History Records• Trouble-shooting information
Tick Counter
Note filenames
Something interesting here!
TIP! Any other “.txt” files in the date directory will be compressed and stored here. Good place for project notes!
There is a History file for each IP address.
Each record contains over 80 pieces of information about each feed.
How do we make sense of this???
Excel Spreadsheet Tool: HistoryDataTempl.xls
Detailed help function available!
MT_Port_Monitor can NOT run on the same PC at the same time as MT_Datamonitor and Q.i365.
Questions?
Purpose:
Record changes to Shared Data variables on a Terminal or a Cluster of Terminals.
Uses:1. Validate a Process2. Troubleshoot a Process3. Troubleshoot a Terminal
NOTE: MT_Datamonitor is an UNOFFICIAL tool. It is usually used under the direction of an MT Engineer.
Download from this link: MT_DataMonitor
OR
Master Slave #1 Slave #2
EtherNet Switch
172.18.55.224 172.18.55.225 172.18.55.226
TCP/IP TCP/IP TCP/IP
Cluster Configuration
Enter all of the Cluster IP Addresses.
Don’t forget to click the “Add IP Address” Button!
Select Variable from List
Click “Add Variable”
Controls the size of the Log File.
How do I figure out what Shared Data Variables to look at?
Use ShareData.doc !
Define the Multiple
Define the base units:• 0.1 Seconds• Seconds• Minutes• Hours• Days
Polling Rate controls the amount of Network Traffic generated.
Click here to start logging Click here to stop logging
How many updates were written to the log file
Log File data
Note the following info:• Time Stamp• IP Address• Shared Data Name• Shared Data Value
MT_Datamonitor can NOT run on the same PC at the same time as MT_Port_Monitor and Q.i365.
Questions?
Tool Name Where can I find it?
What does it do? How does it work? What tool(s) is it similar to?
Why should I use it?
DMT_Controller FTP Site Transfer files to or from a Q.i or JagXtreme.
See WEBEX #1 - Backup & Recovery Procedures
FreeFTP, Internet Explorer
•Most reliable DMT file transfer method.•Verification mode available.•Can upload files from multiple units with a single click.•Automatic Backup Feature available.
FreeFTP http://www.brandyware.com/freeftp.htm
Transfer files to or from a Q.i or JagX.
Not supported by Mettler-Toledo. Contact Brandyware.
DMT_Controller, Internet Explorer
More reliable than Internet Explorer FTP.
E-Flash FTP Site Update the firmware on a Q.i or JagXtreme
E-Flash Procedure Document
None To update firmware in your Q.i (or JagXtreme).
MT_Port_Monitor FTP Site Records detailed troubleshooting information and Feed History Records.
This WEBEX! HyperTerminal Q.i365
In case you need to send detailed information to Mettler-Toledo for analysis and troubleshooting.Automatically compresses and archives data.Automatically generated exception report to speed analysis.Monitors for unexpected terminal resetsMonitors an entire cluster at once!
MT_Datamonitor FTP Site Records changes to specified Shared Data variables to a log file.
This WEBEX! None Unofficial tool to assist in troubleshooting:Drain Time ProblemsUnstable Scaleetc..
HyperTerminal Various Internet Download sites. No longer free from Hillgraeve!
Records troubleshooting information and Feed History Records.
How to setup HyperTerminal to capture data
MT_Port_Monitor, Q.i365
Already installed on most systems (comes with many Windows Packages). Easy to use, but very limited functionality.
Set_PC FTP Site Sets personality code on Controller card so specified version of Q.i firmware will run.
Set_PC Tool Instructions None Required to run the Q.i firmware!
Prevents accidental usage of incorrect firmware in Q.i unit.
Personality code PRESET at the factory. Rarely needs modification.
Problem Report FTP Site Allows user to collect information about a problem in a structured way and send it to MT.
Problem Report None Helps MT support personnel understand the architecture of your system so they are better able to assist in solving problems.
Better problem definition.
Q.i365 FTP Site Records Feed History Information.
Upcoming WEBEX on Q.i365!
MT_Port_Monitor, HyperTerminal
Stores feed information into a database.
Provides SPC and trend analysis for preventative maintenance.
Provides detailed troubleshooting information for each feed.
OPEN DISCUSSION!
1. Backup recovery procedures March 19thMark Whitt and Scott Haimerl
2. New features in A.0 firmware April 17thMark Whitt and Scott Haimerl
3. Optimizing material paths and channels June 19th
Bradley Timm and Scott Haimerl (Recorded)
4. Getting help, where, who, when? July 17th Julia King/Scott Haimerl
5. Guidelines for insuring a successful installation August 20th
Bradley Timm and Scott Haimerl (Recorded)
6. Support tools and how to use them September 24 & 26thMark Whitt and Scott Haimerl (Recorded)
7. Mettler-Toledo Q.i 365 product October 23rdBradley Timm and Scott Haimerl
Thank you for your participation!
See you next month for WebEx #7:•Mettler-Toledo Q.i 365
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