Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean 2007 September 19 1

Partnering for Core IT Services:

A Case Study

Deirdre Woods

CIO and Associate Dean

2007 September 191

Wharton Characteristics

Innovation

Scale

Engagement

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InnovationScale Innovation Engagement

Scale: Wharton

The largest international business school in the world

Broadest range of programs, reach of audience, diversity of clients

Largest fulltime student body – MBA, Undergraduate, Doctoral, Executive MBA and Executive Education Programs

Philadelphia and San Francisco

Programs with INSEAD, Singapore, India and China


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Innovation: Wharton

First business school (1881)

First ongoing executive education program (1953)

Designed the business research center model

Wharton faculty: The most published on any business school

Pioneered curricular developments



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Engagement: Wharton

Active engagement in the practice of business

More than two-thirds of the 2004 Fortune 500 companies are active partners

More than 8,000 executives from around the world participate in Wharton executive education programs

Wharton research centers explore issues and create growth for global business



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Scale: Wharton Computing

50 terabytes of data storage

10,000 network nodes

1.5-2 million email messages delivered daily (and 3-5 million spam messages deflected)

70 classrooms

475 lab and classroom computers

Redundant machine rooms

Wharton IT Characteristics

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Ongoing feedback: Formal Channels

Student Advisory Board

Student Surveys

Events

Ongoing feedback: Informal Channels

Student Blogs

“Wharton Follies”



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Wharton IT: Email and Communications

Email

Microsoft Exchange

Integrated email, calendar, contacts

Student pleased with functionality

Key issues: Quota, Alumni migration, Spam

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Wharton IT: Email and Communications

Email Forwarding:

Offered since 1995

Originally for:

• summer internships

• lifelong email

17% students accounts forwarded outside Wharton as of Spring ‘07.

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Changing Universe

Photo Sharing

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Changing Universe

Video Infrastructure

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Changing Universe

Not just in higher ed

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What to Provide?

Telephone?

Computer?

Internet Access?

Email?

Assessment Process: The Feature Trap

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Assessment Process: Why?

Scale a factor…

Students generally happy with Exchange environment, but they want more quota. A lot more quota!

Should we compete with Microsoft ($265 billion), Yahoo ($31 billion), Google ($156 billion) on mailbox storage limits?

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Assessment Process: Why?

For Wharton -- Not about “outsourcing” email

Seeking a suite of online communication and collaboration tools.

A supplement, not a replacement for existing student communications tools

What will communications look like in 5 or 10 years?

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Assessment Process: Who?

Whose quota is more infinite?

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Pick the Right Partner

With whom do you want to work?

Which partner is the most engaged?

Which partner is the most flexible?


Assessment Process: Who?

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• Discussions with School of Arts and Sciences

• Student Advisory Board of Wharton and SAS students

Vendor visits and demo

• Products evaluations and betas

• Year 1: Pilot


Assessment Process: How?

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Wharton Computing

Expanding scope, fostering innovation, engaging with our constituents

Supporting Scale, Innovation, Engagement

Innovation

Scale

Engagement

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Documents

Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean 2007 September 19 1