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Partner with lsquothersquo Leading Engagement Provider
P A R T N E R P R O G R A M
Ride the digital engagement waveThank you for your interest in the LivePerson partner program It is an exciting time for LivePerson partners as we are riding the wave of increased demand for live digital engagement solutions at organizations of all sizes and industries Todayrsquos consumers demand the availability of a ldquodigital real personrdquo at the touch of a button and LivePerson provides the most comprehensive intelli-gent and scalable solution in the marketplace
As we ride this wave we at LivePerson are investing signicant resources to expand and improve our partner program in 2014 New people streamlined processes and enhanced technology are coming online to help you meet and exceed your business objectives New tools will help you to better sell LivePerson solutions integrate your technology with ours and make digital engagement a part of your go-to-market oerings
The LivePerson Partner Network consists of a diverse group of industry-leading providers of software technology and outsourcing services and strategic consulting Our partners collaborate with LivePerson to propose sell design develop and implement the best possible digital engagement solutions for marketing salese-commerce mobile and customer care teams in businesses of all sizes and in all industries
Our partnerships produce win-win results partners get incremental revenue by leveraging the power of live digital engagement to broaden their solution oerings and expand their customer base while LivePerson expands its geographical and industry-market presence and extends its delivery capabilities through its partnersrsquo resources
We invite you to apply so that we can work together to build your business and ours
John GraySVP Global Sales amp AlliancesLivePerson Inc
Ride the digital engagement waveThank you for your interest in the LivePerson partner program It is an exciting time for LivePerson partners as we are riding the wave of increased demand for live digital engagement solutions at organizations of all sizes and industries Todayrsquos consumers demand the availability of a ldquodigital real personrdquo at the touch of a button and LivePerson provides the most comprehensive intelli-gent and scalable solution in the marketplace
As we ride this wave we at LivePerson are investing signicant resources to expand and improve our partner program in 2014 New people streamlined processes and enhanced technology are coming online to help you meet and exceed your business objectives New tools will help you to better sell LivePerson solutions integrate your technology with ours and make digital engagement a part of your go-to-market oerings
The LivePerson Partner Network consists of a diverse group of industry-leading providers of software technology and outsourcing services and strategic consulting Our partners collaborate with LivePerson to propose sell design develop and implement the best possible digital engagement solutions for marketing salese-commerce mobile and customer care teams in businesses of all sizes and in all industries
Our partnerships produce win-win results partners get incremental revenue by leveraging the power of live digital engagement to broaden their solution oerings and expand their customer base while LivePerson expands its geographical and industry-market presence and extends its delivery capabilities through its partnersrsquo resources
We invite you to apply so that we can work together to build your business and ours
John GraySVP Global Sales amp AlliancesLivePerson Inc
3
Why Join the LivePerson Partner ProgramDifferentiate yourself Lead the way in multi-channel digital engagement
As customer or visitor experience becomes more important to a companyrsquos bottom line sellers need access to strategic vision deep technical skills and specific expertise to help clients drive value across their customersrsquo lifecyclemdashfrom marketing to selling to customer support To address this need software solution providers professional services firms and consultants must work together with this common goal in mind
The LivePerson Partner Program offers a proven technology platform and methodology for driving significant topline revenue and return on investment (ROI) to your business while enabling your customers to create powerful customer experiences that will increase the value of their online channels We offer a partner enablement program that will bring to your business best practices for multi-channel digital engagement and domain expertise across Retail Financial Services Telecom and other verticals Having the world leader in digital engagement as a part of your portfolio will help differentiate your business and bring tangible results
Drive profitable growth through technology and servicesLeverage LivePersonrsquos experience in working with more than 8500 customers and capitalize on the immense opportunity of providing industry-leading real-time digital engagement solutions for your customers As a member of the LivePerson Partner Network we provide you with resources to sell deploy and manage LivePersonrsquos cloud-based service You will also learn best practices for engagement across a multitude of domains LivePerson has a disciplined go-to-market approach to help our partners generate demand and build a profitable practice
ldquoLivePerson is a premier member of Demandwarersquos LINK Technology Partner Program and has built a cartridge that integrates its solution into our platform
LivePersonrsquos digital engagement solutions combined with Demandware Commerce enables retailers to deliver a differentiated level of service to
consumers and prevent lost salesrdquo
ndash Elana Anderson SVP of Worldwide Marketing Demandware
4
The LiveEngage PlatformDelivering a rich intelligent live digital engagement experience
LiveEngage is the leading cloud-based customer engagement solution empowering businesses to drive the greatest possible results from their digital assets Through algorithmic predictive targeting LiveEngage is able to understand customersrsquo needs and estimated values enabling businesses to intelligently connect with their customers through chat voice and targeted contentacross all channels and devicesmdashand deliver rich personalized engagement experiences
Further by applying sentiment analytics deep customer insights can be gained to optimize campaigns and enrich business decision-making LiveEngagersquos cost-per-interaction (CPI) pricing means that customers pay for what they use As a result organizations have unlimited ability to scale their digital engagement operations according to volume with no limits on concurrent agents and no licensing hassles
LiveEngage enables you to intelligently target and meaningfully engagebull The right visitor
bull At the right time
bull At the right location
bull With the right content or representative
bull With the right engagement type
The LiveEngage platform delivers impressive average results and can prove itbull 20 higher conversions
bull 35 higher average order values (AOVs)
bull 25 lower support costs
ldquoLivePerson has kept itself on the cutting edge in terms of technology and strategy and we have always been able to sell its solutions as best of breed In
addition LivePerson has always provided the support we need to make our business successfulrdquo
ndash Paulo Henrique Rios Ojeda Founder and CEO NewVia
ldquoThe cloud is a great way for us to interact with our clients and the fact that the LiveEngage platform is in the cloud gives us a lot of advantages We can set up new clients quickly we can make changes on the fly to the number of agents on duty and we donrsquot have to worry about maintaining the uptime of the platform
LivePerson takes care of thatrdquo
ndash Ralph Barletta Co-Founder Knoah Solutions5
The LiveEngage PlatformFor more information on the LiveEngage platform visit livepersoncomliveengage
bull Co-Browsing bull Secure Form Widget bull Predefined Video (YouTube)
Optional Capabilities
We are here to answer your questions
Save on purchasesover $100
REDEEM NOWWe are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Content
Conversation Insights
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Chat
Voice
Target Contact Center Optimize Integrate Cloud Infrastructure
bull Custom
bull Recommended
bull Predictive
bull Routing and Management
bull Agent Desktop
bull Predictive Availability and Routing
bull Measurement
bull ROI Analysis
bull Operations Dashboard
bull Data API
bull CRM Integration
bull Data Access
bull Call Center Integration
bull Open API
bull Highly Available
bull Secure
bull Scalable
bull Big Data
Capabilities
Partner CategoriesYou can partner with us to suit your go-to-market focus
In order to extend its technology footprint to stay ahead of emerging market demands we at LivePerson continuously evaluate companies that offer software and technology complementary to our own And where it makes sense we add them to our Partner Network The result is a broad cross-section of industry-leading organizations that through their own innovations extend enhance and complement LivePersonrsquos own technology products and services
Similarly we develop strategic partnerships with solution providers to make digital engagement a part of a larger commerce andor customer service infrastructure Business Process Outsourcers value added resellers and digital solution providers differentiate themselves by offering the most comprehensive digital engagement platform as a part of a complete solution for sellers and customer service providers
1 Platform PartnersA broad cross-section of technology providers who offer technology complementary to LivePersonrsquos technology products and services The LivePerson Apps Marketplace enables these partners to highlight their solutions and joint value with LivePerson and benefits LivePerson with the ability to stay ahead of emerging market demands
2 Strategic Independent Software Vendors (ISVs)Industry-leading e-commerce and technology providers that leverage the LiveEngage platform to extend their solution capabilities in order to provide competitive differentiated customer engagement and sales conversion solutions for their B2C and B2B customers
3 Business Process Outsourcers (BPOs) amp Value-Added Resellers (VARs)VARs that bundle LivePerson into their go-to-market solutions and BPO and Contact Center Partners who develop sell and support fully outsourced solutions that leverage LivePerson solutions These solutions can extend LivePerson technology into new areas through the addition of industry-specific functionality to provide targeted solutions for specific market segments
4 Digital Solution ProvidersLeading solution providers interactive agencies and systems integrators who work with LivePerson to deliver personalized digital engagement experiences for customers Their consulting and implementation services help LivePerson customers launch successful solutions that drive ROI via customer acquisition sales conversion customer service and brand loyalty leveraging the LiveEngage digital engagement platform
6
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
Ride the digital engagement waveThank you for your interest in the LivePerson partner program It is an exciting time for LivePerson partners as we are riding the wave of increased demand for live digital engagement solutions at organizations of all sizes and industries Todayrsquos consumers demand the availability of a ldquodigital real personrdquo at the touch of a button and LivePerson provides the most comprehensive intelli-gent and scalable solution in the marketplace
As we ride this wave we at LivePerson are investing signicant resources to expand and improve our partner program in 2014 New people streamlined processes and enhanced technology are coming online to help you meet and exceed your business objectives New tools will help you to better sell LivePerson solutions integrate your technology with ours and make digital engagement a part of your go-to-market oerings
The LivePerson Partner Network consists of a diverse group of industry-leading providers of software technology and outsourcing services and strategic consulting Our partners collaborate with LivePerson to propose sell design develop and implement the best possible digital engagement solutions for marketing salese-commerce mobile and customer care teams in businesses of all sizes and in all industries
Our partnerships produce win-win results partners get incremental revenue by leveraging the power of live digital engagement to broaden their solution oerings and expand their customer base while LivePerson expands its geographical and industry-market presence and extends its delivery capabilities through its partnersrsquo resources
We invite you to apply so that we can work together to build your business and ours
John GraySVP Global Sales amp AlliancesLivePerson Inc
Ride the digital engagement waveThank you for your interest in the LivePerson partner program It is an exciting time for LivePerson partners as we are riding the wave of increased demand for live digital engagement solutions at organizations of all sizes and industries Todayrsquos consumers demand the availability of a ldquodigital real personrdquo at the touch of a button and LivePerson provides the most comprehensive intelli-gent and scalable solution in the marketplace
As we ride this wave we at LivePerson are investing signicant resources to expand and improve our partner program in 2014 New people streamlined processes and enhanced technology are coming online to help you meet and exceed your business objectives New tools will help you to better sell LivePerson solutions integrate your technology with ours and make digital engagement a part of your go-to-market oerings
The LivePerson Partner Network consists of a diverse group of industry-leading providers of software technology and outsourcing services and strategic consulting Our partners collaborate with LivePerson to propose sell design develop and implement the best possible digital engagement solutions for marketing salese-commerce mobile and customer care teams in businesses of all sizes and in all industries
Our partnerships produce win-win results partners get incremental revenue by leveraging the power of live digital engagement to broaden their solution oerings and expand their customer base while LivePerson expands its geographical and industry-market presence and extends its delivery capabilities through its partnersrsquo resources
We invite you to apply so that we can work together to build your business and ours
John GraySVP Global Sales amp AlliancesLivePerson Inc
3
Why Join the LivePerson Partner ProgramDifferentiate yourself Lead the way in multi-channel digital engagement
As customer or visitor experience becomes more important to a companyrsquos bottom line sellers need access to strategic vision deep technical skills and specific expertise to help clients drive value across their customersrsquo lifecyclemdashfrom marketing to selling to customer support To address this need software solution providers professional services firms and consultants must work together with this common goal in mind
The LivePerson Partner Program offers a proven technology platform and methodology for driving significant topline revenue and return on investment (ROI) to your business while enabling your customers to create powerful customer experiences that will increase the value of their online channels We offer a partner enablement program that will bring to your business best practices for multi-channel digital engagement and domain expertise across Retail Financial Services Telecom and other verticals Having the world leader in digital engagement as a part of your portfolio will help differentiate your business and bring tangible results
Drive profitable growth through technology and servicesLeverage LivePersonrsquos experience in working with more than 8500 customers and capitalize on the immense opportunity of providing industry-leading real-time digital engagement solutions for your customers As a member of the LivePerson Partner Network we provide you with resources to sell deploy and manage LivePersonrsquos cloud-based service You will also learn best practices for engagement across a multitude of domains LivePerson has a disciplined go-to-market approach to help our partners generate demand and build a profitable practice
ldquoLivePerson is a premier member of Demandwarersquos LINK Technology Partner Program and has built a cartridge that integrates its solution into our platform
LivePersonrsquos digital engagement solutions combined with Demandware Commerce enables retailers to deliver a differentiated level of service to
consumers and prevent lost salesrdquo
ndash Elana Anderson SVP of Worldwide Marketing Demandware
4
The LiveEngage PlatformDelivering a rich intelligent live digital engagement experience
LiveEngage is the leading cloud-based customer engagement solution empowering businesses to drive the greatest possible results from their digital assets Through algorithmic predictive targeting LiveEngage is able to understand customersrsquo needs and estimated values enabling businesses to intelligently connect with their customers through chat voice and targeted contentacross all channels and devicesmdashand deliver rich personalized engagement experiences
Further by applying sentiment analytics deep customer insights can be gained to optimize campaigns and enrich business decision-making LiveEngagersquos cost-per-interaction (CPI) pricing means that customers pay for what they use As a result organizations have unlimited ability to scale their digital engagement operations according to volume with no limits on concurrent agents and no licensing hassles
LiveEngage enables you to intelligently target and meaningfully engagebull The right visitor
bull At the right time
bull At the right location
bull With the right content or representative
bull With the right engagement type
The LiveEngage platform delivers impressive average results and can prove itbull 20 higher conversions
bull 35 higher average order values (AOVs)
bull 25 lower support costs
ldquoLivePerson has kept itself on the cutting edge in terms of technology and strategy and we have always been able to sell its solutions as best of breed In
addition LivePerson has always provided the support we need to make our business successfulrdquo
ndash Paulo Henrique Rios Ojeda Founder and CEO NewVia
ldquoThe cloud is a great way for us to interact with our clients and the fact that the LiveEngage platform is in the cloud gives us a lot of advantages We can set up new clients quickly we can make changes on the fly to the number of agents on duty and we donrsquot have to worry about maintaining the uptime of the platform
LivePerson takes care of thatrdquo
ndash Ralph Barletta Co-Founder Knoah Solutions5
The LiveEngage PlatformFor more information on the LiveEngage platform visit livepersoncomliveengage
bull Co-Browsing bull Secure Form Widget bull Predefined Video (YouTube)
Optional Capabilities
We are here to answer your questions
Save on purchasesover $100
REDEEM NOWWe are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Content
Conversation Insights
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Chat
Voice
Target Contact Center Optimize Integrate Cloud Infrastructure
bull Custom
bull Recommended
bull Predictive
bull Routing and Management
bull Agent Desktop
bull Predictive Availability and Routing
bull Measurement
bull ROI Analysis
bull Operations Dashboard
bull Data API
bull CRM Integration
bull Data Access
bull Call Center Integration
bull Open API
bull Highly Available
bull Secure
bull Scalable
bull Big Data
Capabilities
Partner CategoriesYou can partner with us to suit your go-to-market focus
In order to extend its technology footprint to stay ahead of emerging market demands we at LivePerson continuously evaluate companies that offer software and technology complementary to our own And where it makes sense we add them to our Partner Network The result is a broad cross-section of industry-leading organizations that through their own innovations extend enhance and complement LivePersonrsquos own technology products and services
Similarly we develop strategic partnerships with solution providers to make digital engagement a part of a larger commerce andor customer service infrastructure Business Process Outsourcers value added resellers and digital solution providers differentiate themselves by offering the most comprehensive digital engagement platform as a part of a complete solution for sellers and customer service providers
1 Platform PartnersA broad cross-section of technology providers who offer technology complementary to LivePersonrsquos technology products and services The LivePerson Apps Marketplace enables these partners to highlight their solutions and joint value with LivePerson and benefits LivePerson with the ability to stay ahead of emerging market demands
2 Strategic Independent Software Vendors (ISVs)Industry-leading e-commerce and technology providers that leverage the LiveEngage platform to extend their solution capabilities in order to provide competitive differentiated customer engagement and sales conversion solutions for their B2C and B2B customers
3 Business Process Outsourcers (BPOs) amp Value-Added Resellers (VARs)VARs that bundle LivePerson into their go-to-market solutions and BPO and Contact Center Partners who develop sell and support fully outsourced solutions that leverage LivePerson solutions These solutions can extend LivePerson technology into new areas through the addition of industry-specific functionality to provide targeted solutions for specific market segments
4 Digital Solution ProvidersLeading solution providers interactive agencies and systems integrators who work with LivePerson to deliver personalized digital engagement experiences for customers Their consulting and implementation services help LivePerson customers launch successful solutions that drive ROI via customer acquisition sales conversion customer service and brand loyalty leveraging the LiveEngage digital engagement platform
6
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
Ride the digital engagement waveThank you for your interest in the LivePerson partner program It is an exciting time for LivePerson partners as we are riding the wave of increased demand for live digital engagement solutions at organizations of all sizes and industries Todayrsquos consumers demand the availability of a ldquodigital real personrdquo at the touch of a button and LivePerson provides the most comprehensive intelli-gent and scalable solution in the marketplace
As we ride this wave we at LivePerson are investing signicant resources to expand and improve our partner program in 2014 New people streamlined processes and enhanced technology are coming online to help you meet and exceed your business objectives New tools will help you to better sell LivePerson solutions integrate your technology with ours and make digital engagement a part of your go-to-market oerings
The LivePerson Partner Network consists of a diverse group of industry-leading providers of software technology and outsourcing services and strategic consulting Our partners collaborate with LivePerson to propose sell design develop and implement the best possible digital engagement solutions for marketing salese-commerce mobile and customer care teams in businesses of all sizes and in all industries
Our partnerships produce win-win results partners get incremental revenue by leveraging the power of live digital engagement to broaden their solution oerings and expand their customer base while LivePerson expands its geographical and industry-market presence and extends its delivery capabilities through its partnersrsquo resources
We invite you to apply so that we can work together to build your business and ours
John GraySVP Global Sales amp AlliancesLivePerson Inc
3
Why Join the LivePerson Partner ProgramDifferentiate yourself Lead the way in multi-channel digital engagement
As customer or visitor experience becomes more important to a companyrsquos bottom line sellers need access to strategic vision deep technical skills and specific expertise to help clients drive value across their customersrsquo lifecyclemdashfrom marketing to selling to customer support To address this need software solution providers professional services firms and consultants must work together with this common goal in mind
The LivePerson Partner Program offers a proven technology platform and methodology for driving significant topline revenue and return on investment (ROI) to your business while enabling your customers to create powerful customer experiences that will increase the value of their online channels We offer a partner enablement program that will bring to your business best practices for multi-channel digital engagement and domain expertise across Retail Financial Services Telecom and other verticals Having the world leader in digital engagement as a part of your portfolio will help differentiate your business and bring tangible results
Drive profitable growth through technology and servicesLeverage LivePersonrsquos experience in working with more than 8500 customers and capitalize on the immense opportunity of providing industry-leading real-time digital engagement solutions for your customers As a member of the LivePerson Partner Network we provide you with resources to sell deploy and manage LivePersonrsquos cloud-based service You will also learn best practices for engagement across a multitude of domains LivePerson has a disciplined go-to-market approach to help our partners generate demand and build a profitable practice
ldquoLivePerson is a premier member of Demandwarersquos LINK Technology Partner Program and has built a cartridge that integrates its solution into our platform
LivePersonrsquos digital engagement solutions combined with Demandware Commerce enables retailers to deliver a differentiated level of service to
consumers and prevent lost salesrdquo
ndash Elana Anderson SVP of Worldwide Marketing Demandware
4
The LiveEngage PlatformDelivering a rich intelligent live digital engagement experience
LiveEngage is the leading cloud-based customer engagement solution empowering businesses to drive the greatest possible results from their digital assets Through algorithmic predictive targeting LiveEngage is able to understand customersrsquo needs and estimated values enabling businesses to intelligently connect with their customers through chat voice and targeted contentacross all channels and devicesmdashand deliver rich personalized engagement experiences
Further by applying sentiment analytics deep customer insights can be gained to optimize campaigns and enrich business decision-making LiveEngagersquos cost-per-interaction (CPI) pricing means that customers pay for what they use As a result organizations have unlimited ability to scale their digital engagement operations according to volume with no limits on concurrent agents and no licensing hassles
LiveEngage enables you to intelligently target and meaningfully engagebull The right visitor
bull At the right time
bull At the right location
bull With the right content or representative
bull With the right engagement type
The LiveEngage platform delivers impressive average results and can prove itbull 20 higher conversions
bull 35 higher average order values (AOVs)
bull 25 lower support costs
ldquoLivePerson has kept itself on the cutting edge in terms of technology and strategy and we have always been able to sell its solutions as best of breed In
addition LivePerson has always provided the support we need to make our business successfulrdquo
ndash Paulo Henrique Rios Ojeda Founder and CEO NewVia
ldquoThe cloud is a great way for us to interact with our clients and the fact that the LiveEngage platform is in the cloud gives us a lot of advantages We can set up new clients quickly we can make changes on the fly to the number of agents on duty and we donrsquot have to worry about maintaining the uptime of the platform
LivePerson takes care of thatrdquo
ndash Ralph Barletta Co-Founder Knoah Solutions5
The LiveEngage PlatformFor more information on the LiveEngage platform visit livepersoncomliveengage
bull Co-Browsing bull Secure Form Widget bull Predefined Video (YouTube)
Optional Capabilities
We are here to answer your questions
Save on purchasesover $100
REDEEM NOWWe are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Content
Conversation Insights
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Chat
Voice
Target Contact Center Optimize Integrate Cloud Infrastructure
bull Custom
bull Recommended
bull Predictive
bull Routing and Management
bull Agent Desktop
bull Predictive Availability and Routing
bull Measurement
bull ROI Analysis
bull Operations Dashboard
bull Data API
bull CRM Integration
bull Data Access
bull Call Center Integration
bull Open API
bull Highly Available
bull Secure
bull Scalable
bull Big Data
Capabilities
Partner CategoriesYou can partner with us to suit your go-to-market focus
In order to extend its technology footprint to stay ahead of emerging market demands we at LivePerson continuously evaluate companies that offer software and technology complementary to our own And where it makes sense we add them to our Partner Network The result is a broad cross-section of industry-leading organizations that through their own innovations extend enhance and complement LivePersonrsquos own technology products and services
Similarly we develop strategic partnerships with solution providers to make digital engagement a part of a larger commerce andor customer service infrastructure Business Process Outsourcers value added resellers and digital solution providers differentiate themselves by offering the most comprehensive digital engagement platform as a part of a complete solution for sellers and customer service providers
1 Platform PartnersA broad cross-section of technology providers who offer technology complementary to LivePersonrsquos technology products and services The LivePerson Apps Marketplace enables these partners to highlight their solutions and joint value with LivePerson and benefits LivePerson with the ability to stay ahead of emerging market demands
2 Strategic Independent Software Vendors (ISVs)Industry-leading e-commerce and technology providers that leverage the LiveEngage platform to extend their solution capabilities in order to provide competitive differentiated customer engagement and sales conversion solutions for their B2C and B2B customers
3 Business Process Outsourcers (BPOs) amp Value-Added Resellers (VARs)VARs that bundle LivePerson into their go-to-market solutions and BPO and Contact Center Partners who develop sell and support fully outsourced solutions that leverage LivePerson solutions These solutions can extend LivePerson technology into new areas through the addition of industry-specific functionality to provide targeted solutions for specific market segments
4 Digital Solution ProvidersLeading solution providers interactive agencies and systems integrators who work with LivePerson to deliver personalized digital engagement experiences for customers Their consulting and implementation services help LivePerson customers launch successful solutions that drive ROI via customer acquisition sales conversion customer service and brand loyalty leveraging the LiveEngage digital engagement platform
6
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
4
The LiveEngage PlatformDelivering a rich intelligent live digital engagement experience
LiveEngage is the leading cloud-based customer engagement solution empowering businesses to drive the greatest possible results from their digital assets Through algorithmic predictive targeting LiveEngage is able to understand customersrsquo needs and estimated values enabling businesses to intelligently connect with their customers through chat voice and targeted contentacross all channels and devicesmdashand deliver rich personalized engagement experiences
Further by applying sentiment analytics deep customer insights can be gained to optimize campaigns and enrich business decision-making LiveEngagersquos cost-per-interaction (CPI) pricing means that customers pay for what they use As a result organizations have unlimited ability to scale their digital engagement operations according to volume with no limits on concurrent agents and no licensing hassles
LiveEngage enables you to intelligently target and meaningfully engagebull The right visitor
bull At the right time
bull At the right location
bull With the right content or representative
bull With the right engagement type
The LiveEngage platform delivers impressive average results and can prove itbull 20 higher conversions
bull 35 higher average order values (AOVs)
bull 25 lower support costs
ldquoLivePerson has kept itself on the cutting edge in terms of technology and strategy and we have always been able to sell its solutions as best of breed In
addition LivePerson has always provided the support we need to make our business successfulrdquo
ndash Paulo Henrique Rios Ojeda Founder and CEO NewVia
ldquoThe cloud is a great way for us to interact with our clients and the fact that the LiveEngage platform is in the cloud gives us a lot of advantages We can set up new clients quickly we can make changes on the fly to the number of agents on duty and we donrsquot have to worry about maintaining the uptime of the platform
LivePerson takes care of thatrdquo
ndash Ralph Barletta Co-Founder Knoah Solutions5
The LiveEngage PlatformFor more information on the LiveEngage platform visit livepersoncomliveengage
bull Co-Browsing bull Secure Form Widget bull Predefined Video (YouTube)
Optional Capabilities
We are here to answer your questions
Save on purchasesover $100
REDEEM NOWWe are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Content
Conversation Insights
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Chat
Voice
Target Contact Center Optimize Integrate Cloud Infrastructure
bull Custom
bull Recommended
bull Predictive
bull Routing and Management
bull Agent Desktop
bull Predictive Availability and Routing
bull Measurement
bull ROI Analysis
bull Operations Dashboard
bull Data API
bull CRM Integration
bull Data Access
bull Call Center Integration
bull Open API
bull Highly Available
bull Secure
bull Scalable
bull Big Data
Capabilities
Partner CategoriesYou can partner with us to suit your go-to-market focus
In order to extend its technology footprint to stay ahead of emerging market demands we at LivePerson continuously evaluate companies that offer software and technology complementary to our own And where it makes sense we add them to our Partner Network The result is a broad cross-section of industry-leading organizations that through their own innovations extend enhance and complement LivePersonrsquos own technology products and services
Similarly we develop strategic partnerships with solution providers to make digital engagement a part of a larger commerce andor customer service infrastructure Business Process Outsourcers value added resellers and digital solution providers differentiate themselves by offering the most comprehensive digital engagement platform as a part of a complete solution for sellers and customer service providers
1 Platform PartnersA broad cross-section of technology providers who offer technology complementary to LivePersonrsquos technology products and services The LivePerson Apps Marketplace enables these partners to highlight their solutions and joint value with LivePerson and benefits LivePerson with the ability to stay ahead of emerging market demands
2 Strategic Independent Software Vendors (ISVs)Industry-leading e-commerce and technology providers that leverage the LiveEngage platform to extend their solution capabilities in order to provide competitive differentiated customer engagement and sales conversion solutions for their B2C and B2B customers
3 Business Process Outsourcers (BPOs) amp Value-Added Resellers (VARs)VARs that bundle LivePerson into their go-to-market solutions and BPO and Contact Center Partners who develop sell and support fully outsourced solutions that leverage LivePerson solutions These solutions can extend LivePerson technology into new areas through the addition of industry-specific functionality to provide targeted solutions for specific market segments
4 Digital Solution ProvidersLeading solution providers interactive agencies and systems integrators who work with LivePerson to deliver personalized digital engagement experiences for customers Their consulting and implementation services help LivePerson customers launch successful solutions that drive ROI via customer acquisition sales conversion customer service and brand loyalty leveraging the LiveEngage digital engagement platform
6
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
ldquoThe cloud is a great way for us to interact with our clients and the fact that the LiveEngage platform is in the cloud gives us a lot of advantages We can set up new clients quickly we can make changes on the fly to the number of agents on duty and we donrsquot have to worry about maintaining the uptime of the platform
LivePerson takes care of thatrdquo
ndash Ralph Barletta Co-Founder Knoah Solutions5
The LiveEngage PlatformFor more information on the LiveEngage platform visit livepersoncomliveengage
bull Co-Browsing bull Secure Form Widget bull Predefined Video (YouTube)
Optional Capabilities
We are here to answer your questions
Save on purchasesover $100
REDEEM NOWWe are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Content
Conversation Insights
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
We are here to answer your questions
Save on purchasesover $100
REDEEM NOW
Chat
Voice
Target Contact Center Optimize Integrate Cloud Infrastructure
bull Custom
bull Recommended
bull Predictive
bull Routing and Management
bull Agent Desktop
bull Predictive Availability and Routing
bull Measurement
bull ROI Analysis
bull Operations Dashboard
bull Data API
bull CRM Integration
bull Data Access
bull Call Center Integration
bull Open API
bull Highly Available
bull Secure
bull Scalable
bull Big Data
Capabilities
Partner CategoriesYou can partner with us to suit your go-to-market focus
In order to extend its technology footprint to stay ahead of emerging market demands we at LivePerson continuously evaluate companies that offer software and technology complementary to our own And where it makes sense we add them to our Partner Network The result is a broad cross-section of industry-leading organizations that through their own innovations extend enhance and complement LivePersonrsquos own technology products and services
Similarly we develop strategic partnerships with solution providers to make digital engagement a part of a larger commerce andor customer service infrastructure Business Process Outsourcers value added resellers and digital solution providers differentiate themselves by offering the most comprehensive digital engagement platform as a part of a complete solution for sellers and customer service providers
1 Platform PartnersA broad cross-section of technology providers who offer technology complementary to LivePersonrsquos technology products and services The LivePerson Apps Marketplace enables these partners to highlight their solutions and joint value with LivePerson and benefits LivePerson with the ability to stay ahead of emerging market demands
2 Strategic Independent Software Vendors (ISVs)Industry-leading e-commerce and technology providers that leverage the LiveEngage platform to extend their solution capabilities in order to provide competitive differentiated customer engagement and sales conversion solutions for their B2C and B2B customers
3 Business Process Outsourcers (BPOs) amp Value-Added Resellers (VARs)VARs that bundle LivePerson into their go-to-market solutions and BPO and Contact Center Partners who develop sell and support fully outsourced solutions that leverage LivePerson solutions These solutions can extend LivePerson technology into new areas through the addition of industry-specific functionality to provide targeted solutions for specific market segments
4 Digital Solution ProvidersLeading solution providers interactive agencies and systems integrators who work with LivePerson to deliver personalized digital engagement experiences for customers Their consulting and implementation services help LivePerson customers launch successful solutions that drive ROI via customer acquisition sales conversion customer service and brand loyalty leveraging the LiveEngage digital engagement platform
6
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
Partner CategoriesYou can partner with us to suit your go-to-market focus
In order to extend its technology footprint to stay ahead of emerging market demands we at LivePerson continuously evaluate companies that offer software and technology complementary to our own And where it makes sense we add them to our Partner Network The result is a broad cross-section of industry-leading organizations that through their own innovations extend enhance and complement LivePersonrsquos own technology products and services
Similarly we develop strategic partnerships with solution providers to make digital engagement a part of a larger commerce andor customer service infrastructure Business Process Outsourcers value added resellers and digital solution providers differentiate themselves by offering the most comprehensive digital engagement platform as a part of a complete solution for sellers and customer service providers
1 Platform PartnersA broad cross-section of technology providers who offer technology complementary to LivePersonrsquos technology products and services The LivePerson Apps Marketplace enables these partners to highlight their solutions and joint value with LivePerson and benefits LivePerson with the ability to stay ahead of emerging market demands
2 Strategic Independent Software Vendors (ISVs)Industry-leading e-commerce and technology providers that leverage the LiveEngage platform to extend their solution capabilities in order to provide competitive differentiated customer engagement and sales conversion solutions for their B2C and B2B customers
3 Business Process Outsourcers (BPOs) amp Value-Added Resellers (VARs)VARs that bundle LivePerson into their go-to-market solutions and BPO and Contact Center Partners who develop sell and support fully outsourced solutions that leverage LivePerson solutions These solutions can extend LivePerson technology into new areas through the addition of industry-specific functionality to provide targeted solutions for specific market segments
4 Digital Solution ProvidersLeading solution providers interactive agencies and systems integrators who work with LivePerson to deliver personalized digital engagement experiences for customers Their consulting and implementation services help LivePerson customers launch successful solutions that drive ROI via customer acquisition sales conversion customer service and brand loyalty leveraging the LiveEngage digital engagement platform
6
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
Partner Program BenefitsLeverage a world-class partner program to help build your business
Your LivePerson partner manager will connect you with all the resources you need to make your LivePerson partnership a success From marketing support to sales tools to meetings with your key customers we are committed to helping you build your business
Discounted SubscriptionsAs a value added reseller of LivePerson solutions you will receive a significant discount on LivePerson subscriptions that you can price as desired and provide them to your customers mdasheither as a stand-alone product or bundled with your offering
LivePerson Partner Network Content is at your fingertips through the LivePerson Partner Network You will have access to all the sales marketing and technical tools to enable you to ramp up on LivePerson solutions and maximize your partnership with LivePerson
Technical Support We offer a variety of support options to ensure that your deployments run smoothly including a customer center 24times7 live chat support knowledge base and online content
TrainingWe provide role-based training and enablement programs for you to ramp up your sales pre-sales and technical teams Depending on your requirements and desire to take a broader role in your LivePerson business you can follow a comprehensive training program to become Accredited Partner for implementing LivePerson solutions Or you can chose to focus on marketing and selling your solutions and leave the implementation to Livepersonrsquos Customer Success organization
Partner Marketing amp Demand Generation LivePersonrsquos partner marketing team will work with you and your partner manager to support demand-generation efforts to both prospects and existing customers
To Get StartedEngage with us today to leverage the power of real-time engagement Please visit us at wwwlivepersoncompartners for more information and to initiate the application process
7
ldquoBeing able to leverage LivePerson to help the marketers we work with is critical especially when it comes to conversion rates LivePersonrsquos data
analytics and predictive targeting technologies are a central component of the strategies we develop with our customersrdquo
ndash Craig Kauffman SVP Global Director of Commerce Platforms MRM Worldwide
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
LivePerson is headquartered in New York City with offices in San Francisco Atlanta Tel Aviv London Amsterdam and Melbourne copy 2014 LivePerson Inc
LivePerson Inc 475 Tenth Ave 5th Floor New York NY 10018
T 2129911794 F 2126094233 partnerslivepersoncom wwwlivepersoncom
