Partner Guide

US Customer Immersion Experience

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all s

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ties

to t

he m

axi

mu

m e

xten

t availab

le b

y law

2

6

7

8

10

14

18

20

22

24

26

30

33

34

37

CIE Overview

What is CIE

The Methodology

Why Join the US CIE Program

Business Impact

Additional Benefits

Investment

CIE Under the Hood

Products and Solutions

CIE Locations

The Standard CIE Kit

CIE Modules

Specialized Versions of CIE

CIE Facilitator Training

Step 1 Partner Nomination

Step 2 Facilitator Training

Step 3 Maintain Qualification

Mini CIE amp PACE Training

3

Contents

4

We will sell our full

portfolio of products as

One Microsoft by sharing

1st Person experiences

that put Microsoft in a

Category of One and we

will win the hearts and

minds of decision makers

across America

- Judson Althoff President

Microsoft North America

Customer Immersion Experience

overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for

customers to get hands-on experience with the Microsoft Business Productivity

Platform Not a demo itrsquos a true-to-life user experience that puts customers in the

driverrsquos seat CIE immerses customers in the technology encourages discussion and

helps customers discover the right set of products and solutions for their business

Using CIE customers experience whatrsquos possible now

5

What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves

on the value that a consolidated Microsoft platform could deliver for their business Using a PC

phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios

in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business

practices processes and pain points while exploring the technology they find interesting Breaking

down communication barriers and helping to drive internal customer consensus a CIE session

creates a truly unique dynamic that builds trust and unlocks new business opportunities for the

customer Microsoft and its partners

Participating in a CIE session is the best way for customers to learn about productivity tools and

technologies without any sales pressure long demos or redundant presentations CIE sessions are

designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with

you Business and technology decision makers discuss relevant business scenarios that address

common business problems

6

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

copy 2

015 M

icro

soft

In

c A

ll r

igh

ts r

ese

rved

Th

is m

ate

rial is

pro

vid

ed

as-

is a

nd

fo

r in

form

ati

on

al p

urp

ose

s o

nly

M

icro

soft

make

s

no

warr

an

ties

exp

ress

or

imp

lied

an

d h

ere

by d

iscl

aim

s an

y a

nd

all s

uch

warr

an

ties

to t

he m

axi

mu

m e

xten

t availab

le b

y law

2

6

7

8

10

14

18

20

22

24

26

30

33

34

37

CIE Overview

What is CIE

The Methodology

Why Join the US CIE Program

Business Impact

Additional Benefits

Investment

CIE Under the Hood

Products and Solutions

CIE Locations

The Standard CIE Kit

CIE Modules

Specialized Versions of CIE

CIE Facilitator Training

Step 1 Partner Nomination

Step 2 Facilitator Training

Step 3 Maintain Qualification

Mini CIE amp PACE Training

3

Contents

4

We will sell our full

portfolio of products as

One Microsoft by sharing

1st Person experiences

that put Microsoft in a

Category of One and we

will win the hearts and

minds of decision makers

across America

- Judson Althoff President

Microsoft North America

Customer Immersion Experience

overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for

customers to get hands-on experience with the Microsoft Business Productivity

Platform Not a demo itrsquos a true-to-life user experience that puts customers in the

driverrsquos seat CIE immerses customers in the technology encourages discussion and

helps customers discover the right set of products and solutions for their business

Using CIE customers experience whatrsquos possible now

5

What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves

on the value that a consolidated Microsoft platform could deliver for their business Using a PC

phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios

in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business

practices processes and pain points while exploring the technology they find interesting Breaking

down communication barriers and helping to drive internal customer consensus a CIE session

creates a truly unique dynamic that builds trust and unlocks new business opportunities for the

customer Microsoft and its partners

Participating in a CIE session is the best way for customers to learn about productivity tools and

technologies without any sales pressure long demos or redundant presentations CIE sessions are

designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with

you Business and technology decision makers discuss relevant business scenarios that address

common business problems

6

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

6

7

8

10

14

18

20

22

24

26

30

33

34

37

CIE Overview

What is CIE

The Methodology

Why Join the US CIE Program

Business Impact

Additional Benefits

Investment

CIE Under the Hood

Products and Solutions

CIE Locations

The Standard CIE Kit

CIE Modules

Specialized Versions of CIE

CIE Facilitator Training

Step 1 Partner Nomination

Step 2 Facilitator Training

Step 3 Maintain Qualification

Mini CIE amp PACE Training

3

Contents

4

We will sell our full

portfolio of products as

One Microsoft by sharing

1st Person experiences

that put Microsoft in a

Category of One and we

will win the hearts and

minds of decision makers

across America

- Judson Althoff President

Microsoft North America

Customer Immersion Experience

overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for

customers to get hands-on experience with the Microsoft Business Productivity

Platform Not a demo itrsquos a true-to-life user experience that puts customers in the

driverrsquos seat CIE immerses customers in the technology encourages discussion and

helps customers discover the right set of products and solutions for their business

Using CIE customers experience whatrsquos possible now

5

What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves

on the value that a consolidated Microsoft platform could deliver for their business Using a PC

phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios

in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business

practices processes and pain points while exploring the technology they find interesting Breaking

down communication barriers and helping to drive internal customer consensus a CIE session

creates a truly unique dynamic that builds trust and unlocks new business opportunities for the

customer Microsoft and its partners

Participating in a CIE session is the best way for customers to learn about productivity tools and

technologies without any sales pressure long demos or redundant presentations CIE sessions are

designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with

you Business and technology decision makers discuss relevant business scenarios that address

common business problems

6

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

4

We will sell our full

portfolio of products as

One Microsoft by sharing

1st Person experiences

that put Microsoft in a

Category of One and we

will win the hearts and

minds of decision makers

across America

- Judson Althoff President

Microsoft North America

Customer Immersion Experience

overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for

customers to get hands-on experience with the Microsoft Business Productivity

Platform Not a demo itrsquos a true-to-life user experience that puts customers in the

driverrsquos seat CIE immerses customers in the technology encourages discussion and

helps customers discover the right set of products and solutions for their business

Using CIE customers experience whatrsquos possible now

5

What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves

on the value that a consolidated Microsoft platform could deliver for their business Using a PC

phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios

in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business

practices processes and pain points while exploring the technology they find interesting Breaking

down communication barriers and helping to drive internal customer consensus a CIE session

creates a truly unique dynamic that builds trust and unlocks new business opportunities for the

customer Microsoft and its partners

Participating in a CIE session is the best way for customers to learn about productivity tools and

technologies without any sales pressure long demos or redundant presentations CIE sessions are

designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with

you Business and technology decision makers discuss relevant business scenarios that address

common business problems

6

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

Customer Immersion Experience

overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for

customers to get hands-on experience with the Microsoft Business Productivity

Platform Not a demo itrsquos a true-to-life user experience that puts customers in the

driverrsquos seat CIE immerses customers in the technology encourages discussion and

helps customers discover the right set of products and solutions for their business

Using CIE customers experience whatrsquos possible now

5

What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves

on the value that a consolidated Microsoft platform could deliver for their business Using a PC

phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios

in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business

practices processes and pain points while exploring the technology they find interesting Breaking

down communication barriers and helping to drive internal customer consensus a CIE session

creates a truly unique dynamic that builds trust and unlocks new business opportunities for the

customer Microsoft and its partners

Participating in a CIE session is the best way for customers to learn about productivity tools and

technologies without any sales pressure long demos or redundant presentations CIE sessions are

designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with

you Business and technology decision makers discuss relevant business scenarios that address

common business problems

6

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves

on the value that a consolidated Microsoft platform could deliver for their business Using a PC

phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios

in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business

practices processes and pain points while exploring the technology they find interesting Breaking

down communication barriers and helping to drive internal customer consensus a CIE session

creates a truly unique dynamic that builds trust and unlocks new business opportunities for the

customer Microsoft and its partners

Participating in a CIE session is the best way for customers to learn about productivity tools and

technologies without any sales pressure long demos or redundant presentations CIE sessions are

designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with

you Business and technology decision makers discuss relevant business scenarios that address

common business problems

6

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business

problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity

platform from Microsoft The standard productivity CIE session relates various solution scenarios to

business problems and needs that are common to most organizations helping customers experience

whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified

communications business intelligence and collaboration

Industry-specific scenarios centered around government healthcare and education follow personas

in their respective field through a typical work day

CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully

guiding customers to discover for themselves the power of Microsoft technology and how it can

impact their businesses

Exploring products and product features is secondary the discussion is not around any one product

but around a solution comprising multiple integrated Microsoft products

7

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the

benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and

marketing program in the US and partners have an opportunity to access its powerful resources when

they become qualified

Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than

20

Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average

services revenue generated for partner through the CIE is about 10 of the

size of the closed Microsoft deal

20IMPROVEMENT

95LEAD TO

OPPOTRUNITIES

8

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

9

Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by

50 - thatrsquos 15 times the amount of revenue

Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold

per account nearly tripling the original number of seats sold

50O365 INCREASE

180SFB INCREASE

Wow the CustomerCIE provides a fun engaging experience for clients The average customer

satisfaction score is 85 out of 9

What partners are saying

859AVERAGE CSAT

The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in

front of 30 new customers and have built $2M + in pipeline because we have it

- Ben Tosado Conquest Technology Services

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

Additional benefits

10

With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their

business but they also get access to wide range other community benefits

The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools

using pre-populated data and documents that represent most organizations In this environment

participants explore how the fully deployed Microsoft platform of devices and services will improve

their business Partners also have to option to customize the environment to sell their services and

grow their practice

The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available

for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location

of choice to deliver CIE sessions

Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology

Centers to run CIE sessions

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

11

CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community

Monthly community calls are provided to announce updates share key

insights and best practices develop facilitation skills and provide ongoing

training and get questions answered

Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome

barriers Some restrictions apply we only support approved hardware in the CIE environment

Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to

successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation

templates and materials for internal awareness and demand generation

Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE

environment but with a shortened modified script for 11 conversations or 1many events

12

Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE

sessions on a Microsoft landing page where Microsoft will help drive

customer demand Details of this new offering will be available on

wwwMicrosoftCIEcom partners must agree to the terms and

conditions to participate in this benefit

Windows To GoThe CIE environment is also available to qualified partners on Windows

To Go sticks At wwwMicrosoftCIEcom partners can be create their

own CIE environment on approved WTG sticks for either a convenient

lightweight means to deliver CIE content on the go andor to build out

more cost-effective CIE kits using their own or customer equipment

CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year

based upon number of accounts engaged and quality of evaluations

Partners and facilitators will have the opportunity to compete for

awards and those with proven track records will receive additional

exposure on wwwMicrosoftCIEcom and internal and external-facing

publications

13

The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver

winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm

CIE qualification candidates are guided through the whole process In this section we outline the time

and dollar commitments CIE partner candidates can expect

14

MPN MembershipMicrosoft Sponsor

Presentation experience passion for sharing solutions and scenarios with an audience

Strong interpersonal skills ability to interact with CxO levels and facilitate interactive

conversation amongst attendees

Ability to adapt and accommodate a participant-driven agenda

200-level knowledge and experience with all O365 workloads including Yammer OneDrive

Delve Power BI Excel Power View and Power Map Skype for Business on all device types

200-level experience with Windows 81 and O365 scenarios on Windows phone 81

200-level knowledge of Windows 8 tablet Office touch apps and digital inking

100-level knowledge of Office 365 apps and services working across iOS devices

100-level knowledge of Dynamics CRM Online and integration with O365

100-level experience with Windows App Portals

PRE-REQUISITES

SKILL SET

Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)

Partners that meet the prerequisites may select delegates within their

organization to attend a CIE Partner Facilitator Training Delegates attend a

35-day in-person training where they learn the soft skills of facilitating a CIE

session commercial or industry-specific content technical setup and

programmatic details and resources Trainings are held in select locations and

dates seats are filled on a first-come-first-serve based upon availability at

registration CIEBrainStormInccom See pages 34-35 for more information

Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to

begin leading sessions immediately Within 90 days of qualification

facilitators must deliver their first CIE session in order to maintain CIE-

Qualified status and agree to lead a minimum of 4 CIE sessions per year

Please see pages 34-35 for complete facilitator requirements

35 DAYS

TRAINING

15

PARTICIPATE

The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver

winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm

CIE qualification candidates are guided through the whole process In this section we outline the time

and dollar commitments CIE partner candidates can expect

14

MPN MembershipMicrosoft Sponsor

Presentation experience passion for sharing solutions and scenarios with an audience

Strong interpersonal skills ability to interact with CxO levels and facilitate interactive

conversation amongst attendees

Ability to adapt and accommodate a participant-driven agenda

200-level knowledge and experience with all O365 workloads including Yammer OneDrive

Delve Power BI Excel Power View and Power Map Skype for Business on all device types

200-level experience with Windows 81 and O365 scenarios on Windows phone 81

200-level knowledge of Windows 8 tablet Office touch apps and digital inking

100-level knowledge of Office 365 apps and services working across iOS devices

100-level knowledge of Dynamics CRM Online and integration with O365

100-level experience with Windows App Portals

PRE-REQUISITES

SKILL SET

Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)

Partners that meet the prerequisites may select delegates within their

organization to attend a CIE Partner Facilitator Training Delegates attend a

35-day in-person training where they learn the soft skills of facilitating a CIE

session commercial or industry-specific content technical setup and

programmatic details and resources Trainings are held in select locations and

dates seats are filled on a first-come-first-serve based upon availability at

registration CIEBrainStormInccom See pages 34-35 for more information

Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to

begin leading sessions immediately Within 90 days of qualification

facilitators must deliver their first CIE session in order to maintain CIE-

Qualified status and agree to lead a minimum of 4 CIE sessions per year

Please see pages 34-35 for complete facilitator requirements

35 DAYS

TRAINING

15

PARTICIPATE

Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)

Partners that meet the prerequisites may select delegates within their

organization to attend a CIE Partner Facilitator Training Delegates attend a

35-day in-person training where they learn the soft skills of facilitating a CIE

session commercial or industry-specific content technical setup and

programmatic details and resources Trainings are held in select locations and

dates seats are filled on a first-come-first-serve based upon availability at

registration CIEBrainStormInccom See pages 34-35 for more information

Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to

begin leading sessions immediately Within 90 days of qualification

facilitators must deliver their first CIE session in order to maintain CIE-

Qualified status and agree to lead a minimum of 4 CIE sessions per year

Please see pages 34-35 for complete facilitator requirements

35 DAYS

TRAINING

15

PARTICIPATE

16

The ldquousualrdquo demos do not

give me the comfort level I

need to understand and

promote new

technologieshellip Microsoft

made a very wise decision

to provide this type of

forum I would

recommend this to my

peers

-Phil Bertolini

Chief Information Officer amp

Deputy County Executive

Oakland County MI

CIE under the hood

The CIE program provides partners with both the environment itself as well as

equipment on which to deliver a compelling experience for attendees with

minimal complexity for facilitators This section examines the content platform

and hardware components of CIE

17

Client SoftwareWindows 81reg Update 1 Enterprise operating system

Microsoft Officereg Professional Plus 2013 (32 bit)

Microsoft Visioreg Professional Plus 2013 (32 bit)

Microsoft Projectreg Professional Plus 2013 (32 bit)

Microsoft Dynamics reg CRM 2013 for Microsoft Office

Outlook (32 bit)

Microsoft Application Virtualization (App-V) Client 50 SP2

Online ServicesOffice 365 (E3)

Dynamics CRM 2013 Online (Leo)

Yammer (Standard)

Project Online

Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing

about product features These are the technologies and related solutions available in a CIE session

18

19

There are three primary ways to get a CIE tenant Each take no more than a few moments on

wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content

QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant

provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be

claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will

mitigate most difficulties associated with the provisioning process due to outages and unexpected

events in the provisioning engine that prevent successful completion of a CIE tenant

QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled

with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines

(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates

common pain points such as configuration time costly hardware and location limitations resulting

in increased participation and improved ease of use

Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming

conventions in the tenant name After completion of the form this process typically takes 24-72

hours

CIE under the hood

The CIE program provides partners with both the environment itself as well as

equipment on which to deliver a compelling experience for attendees with

minimal complexity for facilitators This section examines the content platform

and hardware components of CIE

17

Client SoftwareWindows 81reg Update 1 Enterprise operating system

Microsoft Officereg Professional Plus 2013 (32 bit)

Microsoft Visioreg Professional Plus 2013 (32 bit)

Microsoft Projectreg Professional Plus 2013 (32 bit)

Microsoft Dynamics reg CRM 2013 for Microsoft Office

Outlook (32 bit)

Microsoft Application Virtualization (App-V) Client 50 SP2

Online ServicesOffice 365 (E3)

Dynamics CRM 2013 Online (Leo)

Yammer (Standard)

Project Online

Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing

about product features These are the technologies and related solutions available in a CIE session

18

19

There are three primary ways to get a CIE tenant Each take no more than a few moments on

wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content

QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant

provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be

claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will

mitigate most difficulties associated with the provisioning process due to outages and unexpected

events in the provisioning engine that prevent successful completion of a CIE tenant

QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled

with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines

(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates

common pain points such as configuration time costly hardware and location limitations resulting

in increased participation and improved ease of use

Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming

conventions in the tenant name After completion of the form this process typically takes 24-72

hours

Client SoftwareWindows 81reg Update 1 Enterprise operating system

Microsoft Officereg Professional Plus 2013 (32 bit)

Microsoft Visioreg Professional Plus 2013 (32 bit)

Microsoft Projectreg Professional Plus 2013 (32 bit)

Microsoft Dynamics reg CRM 2013 for Microsoft Office

Outlook (32 bit)

Microsoft Application Virtualization (App-V) Client 50 SP2

Online ServicesOffice 365 (E3)

Dynamics CRM 2013 Online (Leo)

Yammer (Standard)

Project Online

Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing

about product features These are the technologies and related solutions available in a CIE session

18

19

There are three primary ways to get a CIE tenant Each take no more than a few moments on

wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content

QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant

provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be

claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will

mitigate most difficulties associated with the provisioning process due to outages and unexpected

events in the provisioning engine that prevent successful completion of a CIE tenant

QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled

with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines

(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates

common pain points such as configuration time costly hardware and location limitations resulting

in increased participation and improved ease of use

Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming

conventions in the tenant name After completion of the form this process typically takes 24-72

hours

19

There are three primary ways to get a CIE tenant Each take no more than a few moments on

wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content

QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant

provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be

claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will

mitigate most difficulties associated with the provisioning process due to outages and unexpected

events in the provisioning engine that prevent successful completion of a CIE tenant

QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled

with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines

(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates

common pain points such as configuration time costly hardware and location limitations resulting

in increased participation and improved ease of use

Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming

conventions in the tenant name After completion of the form this process typically takes 24-72

hours

CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers

and Microsoft Offices These locations are designed to give customers a stellar experience and

minimize technical setup for partners as the event hosts

Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices

(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos

choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp

Microsoft field CIE rooms

There is no cost to qualified partners Microsoft pays for shipping

manages the delivery of the mobile kit to your door and provides

technical support for the hardware and CIE setup

20

2321

22

The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes

1 HP Z820 Server + Monitor (stationary locations only)

5 Microsoft Surface Pro 3

3 Lenovo Carbon X1 Touch Ultrabooks

3 Lenovo Thinkpad Twists

11 Windows Phones (3 Windows Phones in Mobile Kits)

1 iPad Air

1 iPhone 5s

Power supplies Mice Dongles Gigabit Network Switch Wireless

Access Point Net cables Headsets USB Imaging sticks USB

Backup drive USB Hub Stylus Business Cards

23

CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in

each CIE session However depending on the areas of customer interest potential sales or services

opportunities or other relevant factors the session might focus on some areas more than others

24

Experience mobile

productivity

Encourage social

collaboration

Gather personalized

insights

Enhance organizational

productivity

The modules that make up the CIE ldquoday in the liferdquo session are as follows

Experience mobile productivityManage personal and work-related information on the go

Encourage social collaborationStreamline communications among employees customers and business partners

Gather personalized insightsTurn data into information and turn information into insight

Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share

content across boundaries and devices

25

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

2321

22

The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes

1 HP Z820 Server + Monitor (stationary locations only)

5 Microsoft Surface Pro 3

3 Lenovo Carbon X1 Touch Ultrabooks

3 Lenovo Thinkpad Twists

11 Windows Phones (3 Windows Phones in Mobile Kits)

1 iPad Air

1 iPhone 5s

Power supplies Mice Dongles Gigabit Network Switch Wireless

Access Point Net cables Headsets USB Imaging sticks USB

Backup drive USB Hub Stylus Business Cards

23

CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in

each CIE session However depending on the areas of customer interest potential sales or services

opportunities or other relevant factors the session might focus on some areas more than others

24

Experience mobile

productivity

Encourage social

collaboration

Gather personalized

insights

Enhance organizational

productivity

The modules that make up the CIE ldquoday in the liferdquo session are as follows

Experience mobile productivityManage personal and work-related information on the go

Encourage social collaborationStreamline communications among employees customers and business partners

Gather personalized insightsTurn data into information and turn information into insight

Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share

content across boundaries and devices

25

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

22

The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes

1 HP Z820 Server + Monitor (stationary locations only)

5 Microsoft Surface Pro 3

3 Lenovo Carbon X1 Touch Ultrabooks

3 Lenovo Thinkpad Twists

11 Windows Phones (3 Windows Phones in Mobile Kits)

1 iPad Air

1 iPhone 5s

Power supplies Mice Dongles Gigabit Network Switch Wireless

Access Point Net cables Headsets USB Imaging sticks USB

Backup drive USB Hub Stylus Business Cards

23

CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in

each CIE session However depending on the areas of customer interest potential sales or services

opportunities or other relevant factors the session might focus on some areas more than others

24

Experience mobile

productivity

Encourage social

collaboration

Gather personalized

insights

Enhance organizational

productivity

The modules that make up the CIE ldquoday in the liferdquo session are as follows

Experience mobile productivityManage personal and work-related information on the go

Encourage social collaborationStreamline communications among employees customers and business partners

Gather personalized insightsTurn data into information and turn information into insight

Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share

content across boundaries and devices

25

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

23

CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in

each CIE session However depending on the areas of customer interest potential sales or services

opportunities or other relevant factors the session might focus on some areas more than others

24

Experience mobile

productivity

Encourage social

collaboration

Gather personalized

insights

Enhance organizational

productivity

The modules that make up the CIE ldquoday in the liferdquo session are as follows

Experience mobile productivityManage personal and work-related information on the go

Encourage social collaborationStreamline communications among employees customers and business partners

Gather personalized insightsTurn data into information and turn information into insight

Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share

content across boundaries and devices

25

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in

each CIE session However depending on the areas of customer interest potential sales or services

opportunities or other relevant factors the session might focus on some areas more than others

24

Experience mobile

productivity

Encourage social

collaboration

Gather personalized

insights

Enhance organizational

productivity

The modules that make up the CIE ldquoday in the liferdquo session are as follows

Experience mobile productivityManage personal and work-related information on the go

Encourage social collaborationStreamline communications among employees customers and business partners

Gather personalized insightsTurn data into information and turn information into insight

Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share

content across boundaries and devices

25

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

The modules that make up the CIE ldquoday in the liferdquo session are as follows

Experience mobile productivityManage personal and work-related information on the go

Encourage social collaborationStreamline communications among employees customers and business partners

Gather personalized insightsTurn data into information and turn information into insight

Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share

content across boundaries and devices

25

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions

of the CIE environment All of these versions follow a story line that is similar to the standard CIE but

they help to deliver targeted content or industry-specific messages

To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator

training then self-train on the industry-specific storyline and content by using the facilitator guides

provided on wwwMicrosoftCIEcom

26

CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI

CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new

world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from

a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and

presentation

CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care

continuum to drive better outcomes and improve efficiency

CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration

managing classes attendance and access to information to improve the learning and teaching

process

CIE for GovernmentCovers topics such as emergency-response management government daily operations

understanding trends in the community and improving possible impact made by government leaders

27

28

Rather than relying on

sales speak or conjecture

from competitors business

managers are able to

experience for themselves

the power of Microsoftrsquos

business productivity

offering

- James Savage

Concurrency

CIE trainingOur authorized CIE training partner will coach your team through the CIE partner

qualification process In this section we outline the details from start to finish so

that you will be prepared to join the CIE partner community

29

Step 1 get nominated

30

Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB

team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any

number of facilitators to go through the qualification process The profile of a typical facilitator varies

and could include any number of sales marketing or technical roles within an organization

Profile of a Great CIE Facilitator

Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft

technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of

Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within

the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended

facilitator skill set

Presentation Experience facilitators should have experience demonstrating and facilitating

technology discussions and engagements with business decision-makers and high-profile executives

Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A

key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a

the facilitator trainer and peer feedback during the 35 days of training

31

Step 2 facilitators attend training

32

35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get

the foundational understanding they need to deliver CIE events CIE qualification is based on the

individual rather than the organization Attendees will practice facilitating CIE modules and will

receive personalized coaching from a BrainStorm trainer

Time Monday Tuesday Wednesday Thursday

830 - 900 Check-in Check-in Check-in

900 - 930

930 - 1000

1000 - 1030

1030 - 1100

1130 - 1200

1200 - 1230 Lunch Lunch Lunch

1230 - 100 Kick-off amp Introductions Partner Commmunity

100 - 130

130 - 200

230 - 300

300 - 330

330 - 400

400 - 430

430 - 500 Closing QampA

Teach Backs Teach Backs

Technical Setup

Teach Backs

Teach Backs

CIE Videos

Mock CIE Session

CIE Program Guide Review

Facilitation Training amp Best

Practices

Video Review

Teach Backs

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

28

Rather than relying on

sales speak or conjecture

from competitors business

managers are able to

experience for themselves

the power of Microsoftrsquos

business productivity

offering

- James Savage

Concurrency

CIE trainingOur authorized CIE training partner will coach your team through the CIE partner

qualification process In this section we outline the details from start to finish so

that you will be prepared to join the CIE partner community

29

Step 1 get nominated

30

Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB

team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any

number of facilitators to go through the qualification process The profile of a typical facilitator varies

and could include any number of sales marketing or technical roles within an organization

Profile of a Great CIE Facilitator

Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft

technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of

Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within

the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended

facilitator skill set

Presentation Experience facilitators should have experience demonstrating and facilitating

technology discussions and engagements with business decision-makers and high-profile executives

Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A

key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a

the facilitator trainer and peer feedback during the 35 days of training

31

Step 2 facilitators attend training

32

35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get

the foundational understanding they need to deliver CIE events CIE qualification is based on the

individual rather than the organization Attendees will practice facilitating CIE modules and will

receive personalized coaching from a BrainStorm trainer

Time Monday Tuesday Wednesday Thursday

830 - 900 Check-in Check-in Check-in

900 - 930

930 - 1000

1000 - 1030

1030 - 1100

1130 - 1200

1200 - 1230 Lunch Lunch Lunch

1230 - 100 Kick-off amp Introductions Partner Commmunity

100 - 130

130 - 200

230 - 300

300 - 330

330 - 400

400 - 430

430 - 500 Closing QampA

Teach Backs Teach Backs

Technical Setup

Teach Backs

Teach Backs

CIE Videos

Mock CIE Session

CIE Program Guide Review

Facilitation Training amp Best

Practices

Video Review

Teach Backs

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

CIE trainingOur authorized CIE training partner will coach your team through the CIE partner

qualification process In this section we outline the details from start to finish so

that you will be prepared to join the CIE partner community

29

Step 1 get nominated

30

Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB

team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any

number of facilitators to go through the qualification process The profile of a typical facilitator varies

and could include any number of sales marketing or technical roles within an organization

Profile of a Great CIE Facilitator

Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft

technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of

Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within

the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended

facilitator skill set

Presentation Experience facilitators should have experience demonstrating and facilitating

technology discussions and engagements with business decision-makers and high-profile executives

Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A

key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a

the facilitator trainer and peer feedback during the 35 days of training

31

Step 2 facilitators attend training

32

35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get

the foundational understanding they need to deliver CIE events CIE qualification is based on the

individual rather than the organization Attendees will practice facilitating CIE modules and will

receive personalized coaching from a BrainStorm trainer

Time Monday Tuesday Wednesday Thursday

830 - 900 Check-in Check-in Check-in

900 - 930

930 - 1000

1000 - 1030

1030 - 1100

1130 - 1200

1200 - 1230 Lunch Lunch Lunch

1230 - 100 Kick-off amp Introductions Partner Commmunity

100 - 130

130 - 200

230 - 300

300 - 330

330 - 400

400 - 430

430 - 500 Closing QampA

Teach Backs Teach Backs

Technical Setup

Teach Backs

Teach Backs

CIE Videos

Mock CIE Session

CIE Program Guide Review

Facilitation Training amp Best

Practices

Video Review

Teach Backs

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

Step 1 get nominated

30

Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB

team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any

number of facilitators to go through the qualification process The profile of a typical facilitator varies

and could include any number of sales marketing or technical roles within an organization

Profile of a Great CIE Facilitator

Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft

technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of

Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within

the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended

facilitator skill set

Presentation Experience facilitators should have experience demonstrating and facilitating

technology discussions and engagements with business decision-makers and high-profile executives

Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A

key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a

the facilitator trainer and peer feedback during the 35 days of training

31

Step 2 facilitators attend training

32

35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get

the foundational understanding they need to deliver CIE events CIE qualification is based on the

individual rather than the organization Attendees will practice facilitating CIE modules and will

receive personalized coaching from a BrainStorm trainer

Time Monday Tuesday Wednesday Thursday

830 - 900 Check-in Check-in Check-in

900 - 930

930 - 1000

1000 - 1030

1030 - 1100

1130 - 1200

1200 - 1230 Lunch Lunch Lunch

1230 - 100 Kick-off amp Introductions Partner Commmunity

100 - 130

130 - 200

230 - 300

300 - 330

330 - 400

400 - 430

430 - 500 Closing QampA

Teach Backs Teach Backs

Technical Setup

Teach Backs

Teach Backs

CIE Videos

Mock CIE Session

CIE Program Guide Review

Facilitation Training amp Best

Practices

Video Review

Teach Backs

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

31

Step 2 facilitators attend training

32

35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get

the foundational understanding they need to deliver CIE events CIE qualification is based on the

individual rather than the organization Attendees will practice facilitating CIE modules and will

receive personalized coaching from a BrainStorm trainer

Time Monday Tuesday Wednesday Thursday

830 - 900 Check-in Check-in Check-in

900 - 930

930 - 1000

1000 - 1030

1030 - 1100

1130 - 1200

1200 - 1230 Lunch Lunch Lunch

1230 - 100 Kick-off amp Introductions Partner Commmunity

100 - 130

130 - 200

230 - 300

300 - 330

330 - 400

400 - 430

430 - 500 Closing QampA

Teach Backs Teach Backs

Technical Setup

Teach Backs

Teach Backs

CIE Videos

Mock CIE Session

CIE Program Guide Review

Facilitation Training amp Best

Practices

Video Review

Teach Backs

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

Step 2 facilitators attend training

32

35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get

the foundational understanding they need to deliver CIE events CIE qualification is based on the

individual rather than the organization Attendees will practice facilitating CIE modules and will

receive personalized coaching from a BrainStorm trainer

Time Monday Tuesday Wednesday Thursday

830 - 900 Check-in Check-in Check-in

900 - 930

930 - 1000

1000 - 1030

1030 - 1100

1130 - 1200

1200 - 1230 Lunch Lunch Lunch

1230 - 100 Kick-off amp Introductions Partner Commmunity

100 - 130

130 - 200

230 - 300

300 - 330

330 - 400

400 - 430

430 - 500 Closing QampA

Teach Backs Teach Backs

Technical Setup

Teach Backs

Teach Backs

CIE Videos

Mock CIE Session

CIE Program Guide Review

Facilitation Training amp Best

Practices

Video Review

Teach Backs

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

21

Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view

demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the

liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content

Day 2Overview of programmatic details and resources video recording playback self-evaluation and

BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions

practice leading modules with a BrainStorm trainer

Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules

with a BrainStorm trainer gain greater understanding of personal productivity software by using UC

BI collaboration and the cloud technical overview of the CIE environment including setup

configuration and troubleshooting

Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions

and best practices for leveraging CIE within a partner organization

33

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

Step 3 maintain qualified status

34

To provide a high-quality experience for every CIE session Microsoft requires qualified partner

facilitators to maintain qualified status

US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification

Deliver at least 4 CIE sessions annually

Stay current on versions of the CIE storyline and content

Report all CIE sessions on a monthly cadence

ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to

know how many sessions are delivered who is attending and how the audience reacts Partners must

report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes

and reporting instructions are provided upon completion of the CIE facilitator training

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

21

CIE Facilitator Requirements

A facilitator must belong to a current Microsoft Partner Network member organization to remain

qualified If a facilitator transfers to another organization they may maintain their qualified status

provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within

90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their

US CIE-Qualified status

Facilitators must lead their first CIE session within 90 days of completing the facilitator training and

must lead a minimum of 4 CIE sessions per Microsoft fiscal year

Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest

content and storylines in the quarterly CIE updates

If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos

qualification expires at the end of the Microsoft fiscal year The individual is then subject to the

standard qualification process for new partners

Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-

person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the

minimum requirements post-training are not required to attend additional training

35

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

36

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you

Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers

through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment

Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations

1many events or webcasts

PrerequisitesMPN Membership

Windows Live ID

How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account

Complete the PACE (Partners Accelerating Customer Experiences) training

What You Will GetFull CIE tenants (all content packs)

Mini CIE scripts

37

38

One 3-hour session

thoroughly addressed my

business problems and

provided helpful solutions

I now have new ideas for

my clients that I look

forward to implementing

- Noelle DeAtley

Creative Thinking

Call to action

31

Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the

PACE training and get started using Mini CIE

39

1

2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot

camp at CIEBrainStormInccom

Call to action

31

Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the

PACE training and get started using Mini CIE

39

1

2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot

camp at CIEBrainStormInccom

copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION

US CIE contacts and more information

More Information wwwMicrosoftCIEcom

US CIE Partner Team CIEpartmicrosoftcom

US CIE Facilitator Training CIEBrainStormInccom