part of the

“Our mission is to support self-sustaining improvement from within local government.”

“Our mission is to support self-sustaining improvement from within local government.”

Improvement and Development AgencyImprovement and Development Agency

E Government directorateE Government directorate

“We aim to provide a focus for the implementation of local e government andenable local authorities to co-ordinate andshare progress.”

“We aim to provide a focus for the implementation of local e government andenable local authorities to co-ordinate andshare progress.”

Information HouseInformation House

“Delivering national projects to improve services locally.”“Delivering national projects to improve services locally.”

2005 and beyond………..2005 and beyond………..

r%ts:r%ts:r%ts:r%ts:

Roots

GWTF: Go with the flow – data flow process mapping project

Lead local authorities: process mapping, service trees, BVPI 157 data

LEAP: Life Episode Access Project

ESD Steering group

‘Local authorities want to understand, monitor and report on processes and progress.’‘Local authorities want to understand, monitor and report on processes and progress.’

a solution:a solution:a solution:a solution:

Consistent methodology for the recording and reporting of BVPI 157 data

System for monitoring progress over time across the broad e government agenda Continuous development environment, driven by users, funded by subscriptions Flexibility to offer functionality beyond 2005

Enable participating LA’s to access ‘peer to peer’ communities and forums

Different levels of secure access according to LA needs

Resource effective

Give broad access to best practice and shared knowledge from key projects lead LA’s

Toolkit: a solution

structure:structure:structure:structure: esd network: registered users – free

esd t%lkit: subscribed users – annual fee

t%lkit PLUS: higher subscription – greater functionality

• Generic process data download• Mediated & ‘peer to peer’ forums• Access to a range of best practice from many LA’s

• LA specific process data uploads• Devolve t%lkit responsibilities across authority• Mediated & ‘peer to peer’ forums• Access to wide range of process maps• Record comprehensive process & volumetric data in secure online database• Drive future developments & functionality• Report generation for BVPI 157 & IEG• Next release developments

Toolkit: the structure

Details Interactions Documents Barriers Delivery Responsible Partners Channels Officer

Record process details,PID (unique ID)Generic nameLocal nameComments

Record process details,PID (unique ID)Generic nameLocal nameComments

Interaction types relevant to process(BVPI 157)Delivered fromPlanned fromNot applicable

Interaction types relevant to process(BVPI 157)Delivered fromPlanned fromNot applicable

Link to any documentsSuch as process Maps that are associated witha process.

Link to any documentsSuch as process Maps that are associated witha process.

Record anybarriers to theE delivery ofa process

Record anybarriers to theE delivery ofa process

Record thechannels bywhich aprocess is beingdelivered

Record thechannels bywhich aprocess is beingdelivered

Record detailsof officerresponsible forthis process

Record detailsof officerresponsible forthis process

Record detailsof any partners in thedelivery of a service

Record detailsof any partners in thedelivery of a service

data recording:

data recording:

IEG2 Reporting

Reporting: IEG2 compliant

Date stamped

benefits:benefits:benefits:benefits: Toolkit is designed by and for Local Authorities to help bring some consistency into the reporting of electronic service delivery within the UK. Toolkit presents one list of broad based customer-facing processes derived from input by a wide range of UK local authorities Toolkit offers a forum in which this generic UK process list may be discussed and refined Toolkit sub-divides the list into service groups and sub-groups for easier control and navigation

Toolkit offers an interpretation of BVPI (best value performance indicator) 157 interaction types and indicates some which are appropriate to each process with a forum for discussion and refinement of interpretations Toolkit enables monitoring & reporting of progress towards electronic service delivery targets Toolkit is entirely Web based and requires only an internet connection with IE 5 or equivalent Toolkit functionality will continue to be enhanced over time with developments being driven by users

smart working:

smart working:

T%lkit allows each local authority to see a view of it’s processes according to its own internalorganisational structure

BUTBUT

By maintaining a common set of unique process identities (PID’s) T%lkit constantly maps the local structure to the national generic process list

WHICH WHICH MEANSMEANS

National and local reporting, benchmarking and dialogue can take place using common process names – whatever they may be called within individual authorities

Multi authority, cross cutting processes can easily be identified and referred to when planning for the implementation of shared systems and service delivery

Groups of processes that share common characteristics, such as those needing an address, involving a financial transaction or the granting of a license, can be easily identified and compared locally or nationally.

2005 and beyond………..2005 and beyond………..