Upload
molly-wentworth
View
214
Download
0
Tags:
Embed Size (px)
Citation preview
Part III
The Baldrige Model of
Performance Excellence
Prepared for:Prepared for:
The Cedar Rapids Community The Cedar Rapids Community Schools Board of EducationSchools Board of Education
August 16, 2004August 16, 2004
Baldrige and the Board
Leadership1
Strategy
Leadership1
2
Strategy
Leadership
Customers
1
2
3
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
Human Resource
Focus
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
5
Human Resource
Focus
Process Management
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
5
6
Results
Human Resource
Focus
Process Management
Strategy
Leadership
Customers
Information and Analysis
1
2
3
4
5
6
7
Results
Human Resource
Focus
Process Management
Delight
Strategy
Leadership
Customers
Requirements
Information and Analysis
1
2
3
4
5
6
7
Dashboard to Monitor Progress
Results
Human Resource
Focus
Process Management
Delight
Strategy
Leadership
Customers
Requirements
Information and Analysis
1
2
3
4
5
6
7
Examples of Quality Tools
HistogramHistogram ConsensogramConsensogram Lotus DiagramLotus Diagram Force Field Force Field
AnalysisAnalysis Fishbone Fishbone
DiagramDiagram Radar ChartRadar Chart Pareto DiagramPareto Diagram
BrainstormingBrainstorming Flow ChartFlow Chart Plus/DeltaPlus/Delta Check SheetCheck Sheet Affinity Affinity
DiagramDiagram Light VotingLight Voting Scatter Scatter
DiagramDiagram
What Is PDSA?PPlanlan
DDoo
SStudytudy
AActct
Using
PDSA to
Improve Math
Baldrige-Based Self-Assessment for the Board of Education
The purpose of the
Board QuickCheck is to
provide a quick
evaluation of the school
as a learning system
complete with an action
plan for getting started.
LEADERSHIPWe work with key
stakeholders to develop a School Board mission
statement that supports the state and district
mission.
YES *TBA
In the process
STAKEHOLDER FOCUS
We have surveyed our We have surveyed our
stakeholders to determine the stakeholders to determine the
degree of satisfaction with the degree of satisfaction with the
Board’s level of performance.Board’s level of performance.
YES *TBA
Sometimes
STRATEGIC PLANNING
We have School Board goals
that are measurable, publicly
displayed, and support
district goals.
YES *TBA
Sometimes
HUMAN RESOURCES
FOCUSWe have created a School Board in which Board members are partners in their work and learning through:
Collaboration designed to achieve common goals;
shared ownership of Board improvement goals;
positive environment.
YES *TBA
Sometimes
Process Management
All Board members work on continually improving
Board processes. We use a + delta as well as other quality tools to analyze Board performance and
make improvements.
YES *TBA
Sometimes
Performance Results
We have data that
indicate that our Board
does well compared to
similar (then best)
Boards.
YES *TBA
Sometimes
INFORMATION AND ANALYSIS
Results data are publicly displayed and
used to monitor progress toward Board
goals.
YES *TBA
In the process
If you see a If you see a need and need and choose to choose to accept the accept the challenge…challenge…
……a process a process to bring to bring about about
intentional intentional improvemenimprovement is initiated.t is initiated.
Board Improvement Process
Validate the need for school board Validate the need for school board improvement (consult QuickCheck).improvement (consult QuickCheck).
Clarify and communicate board mission, Clarify and communicate board mission, goals, and measures.goals, and measures.
Adopt and deploy an approach of Adopt and deploy an approach of continual improvement for all board continual improvement for all board work.work.
Translate the approach to aligned action Translate the approach to aligned action by every board member.by every board member.
Analyze results and make improvements.Analyze results and make improvements. Repeat the cycle.Repeat the cycle.
Plus/Delta
Based on QuickCheck Based on QuickCheck results, STRENGTHS results, STRENGTHS and OPPORTUNITIES and OPPORTUNITIES for IMPROVEMENT for IMPROVEMENT
are identified.are identified.
Readily Available Resources
Langford - Langford - Tool Time for Tool Time for EducationEducation
Koalaty Kid/Keys Resources Koalaty Kid/Keys Resources (ASQ)(ASQ)
Malcolm Baldrige National Malcolm Baldrige National Quality Program (ASQ and Quality Program (ASQ and National Institute of Standards National Institute of Standards and Technology) and Technology)
Jim Shipley and Associates – Jim Shipley and Associates – Integrated Systems SolutionsIntegrated Systems Solutions
A Gold Mine…
The Iowa Quality Center The Iowa Quality Center (IRPE training)(IRPE training)
Grant Wood Area Education Grant Wood Area Education AgencyAgency
Business partners Business partners embracing embracing Baldrige/continuous Baldrige/continuous improvement principlesimprovement principles
When school districts apply When school districts apply the principles and the principles and
techniques of continuous techniques of continuous improvement over time, improvement over time,
positive and lasting positive and lasting changes in all parts of the changes in all parts of the system (including student system (including student
learning) are dramatic.learning) are dramatic.
A possible Cedar Rapids approach to continuous
improvement…
Review the District Strategic PlanReview the District Strategic Plan Train for and utilize the Baldrige framework (7 Train for and utilize the Baldrige framework (7
Categories)Categories) Baldrige in the classroom for teachers and Baldrige in the classroom for teachers and
principals (building on Action Research)principals (building on Action Research) Iowa Recognition for Performance Excellence Iowa Recognition for Performance Excellence
examiner training for supervisorsexaminer training for supervisors PDSA as the process improvement model for PDSA as the process improvement model for
data driven decisionsdata driven decisions Develop and utilize a school improvement Develop and utilize a school improvement
planning format that is…planning format that is… Based on Baldrige (and meets Iowa DE Based on Baldrige (and meets Iowa DE
requirements)requirements) Reviewed quarterly and at the end of each yearReviewed quarterly and at the end of each year
Are we Are we willing?willing?