Part III: CHAPTER 4 Bibliography: Books on · PDF filePart III: CHAPTER 4 Federal ADR Program Manager's Resource Manual - 1 - Bibliography: Books on ADR A. Alternative Dispute Resolution,

Part III: CHAPTER 4

Federal ADR Program Manager's Resource Manual- 1 -

Bibliography: Books on ADRA. Alternative Dispute

Resolution, GeneralAdministrative Conference of the United States. (1987). Sourcebook:Federal agency use of alternative means of dispute resolution.Washington, D. C. : Administrative Conference of the United States.

Administrative Conference of the United States. (1990). Negotiatedrulemaking sourcebook. Washington, D. C.: AdministrativeConference of the United States.

Administrative Conference of the United States. (Feb. 1992).Implementing the ADR Act: Guidance for dispute resolutionspecialists (Resource Papers in Administrative Law). Washington,D. C.: Administrative Conference of the United States

Administrative Conference of the United States. (Oct./Nov. 1993).An introduction to ADR and the roster of neutrals (Resource Papersin Administrative Law). Washington, D. C. : AdministrativeConference of the United States.

Administrative Conference of the United States. (1995). Towardimproved agency dispute resolution: Implementing the ADR Act(Report of the Chairman of the Administrative Conference of theUnited States on Agency Implementation of the AdministrativeDispute Resolution Act). Washington, D. C.: AdministrativeConference of the United States.

Adler, P. (1993). The future of alternative dispute resolution:Reflections on ADR as a social movement. In S. E. Merry & N.Milner (Eds.), Possibilities of popular justice. Ann Arbor, MI:University of Michigan Press.

American Arbitration Association (AAA). (Apr. 1993). Resolvingyour disputes. New York: AAA.

American Bar Association, Standing Committee on DisputeResolution. (1989). Alternative dispute resolution: An ADR primer.Washington, D.C.: ABA Standing Committee on DisputeResolution.

Bibliography: Books on ADR


Auerbach, J. (1983). Justice without law? Oxford University Press.

Brazil, W. D. (1988). Effective approaches to settlement: Ahandbook for lawyers and judges. Prentice Hall Law and Business.

Dauer, E. (1994). Manual for dispute resolution: ADR law andpractice. New York: McGraw-Hill.

Edelman, L., Carr, F. & Creighton, J. L. (1989). The minitrial(Alternative Dispute Resolution Series, Institute for Water Resources(IWR) Pamphlet 89-ADR-P-1). Fort Belvoir, VA: U.S. Army Corpsof Engineers Institute for Water Resources.

Emond, D. P. (Ed.), (1989). Commercial dispute resolution:Alternatives to litigation, Aurora, ON: Canada Law Book, Inc.

Fine, E. S. & Plapinger, E. S. (Eds.), (1988). Containing legal costs:ADR strategies for corporations, law firms and government.Butterworth Legal Publishers.

Fisher, R. & Brown, S. (1988). Getting together. Boston: HoughtonMifflin.

Greenspan, A. L. (Ed.), (1990). Handbook of alternative disputeresolution. (2nd ed.). The State Bar of Texas Standing Committee onAlternate Methods of Dispute Resolution.

Jandt. F. E. (1996). Alternative dispute resolution for paralegals.Anderson Publishing Co.

Kanowitz, L. (1986). Cases and materials on alternative disputeresolution. St. Paul, MN: West Publishing Co.

Lancaster, C. L. (1990). ADR round table: U.S. Army Corps ofEngineers (Alternative Dispute Resolution Series, IWR WorkingPaper 90-ADR-SP-1). Fort Belvoir, VA: U.S. Army Corps ofEngineers Institute for Water Resources.

Levinson, D. R., Shaw, C. J., & Okay, C. M. (1993). Usingalternative dispute resolution in the federal government. Huntsville,AL: FPMI Communications.



Millhauser, M. S. & Pou, C. P., Jr. (1987). Sourcebook: Federalagency use of alternative means of dispute resolution. Washington,DC: Administrative Conference of the United States

Moore, C. W. & Priscoli, J. D. (1989). The executive seminar onalternative dispute resolution (ADR) procedures: The U.S. Corps ofEngineers. Boulder, CO: CDR Associates.

Pirie, A. (1989). The lawyer as a third party neutral: Promise andproblems. In D. P. Emond (Ed.), Commercial dispute resolution:Alternatives to litigation (pp. 27-54). Aurora, ON: Canada Lawbook, Inc.

Potapchu, W. R., Laue, J. H., & Murray, J. S. (1990). Getting to thetable (IWR Working Paper 90-ADR-WP-3). Fort Belvoir, VA: U.S.Army Corps of Engineers Institute for Water Resources.

Singer, L. R. (1990). Settling disputes: Conflict resolution inbusiness, families, and the legal system. San Francisco: WestviewPress.

Stitt, A. J., (Ed.), (1996). Alternative dispute resolution practicemanual [Loose-leaf service]. North York, Ontario: CCH CanadianLimited.

Trollip, A. T. (1991). Alternative dispute resolution. Durban, SouthAfrica: Butterworths.

Wilkinson, J. H., (Ed.), (1990). Donovan Leisure Newton & IrvineADR practice book. New York: Wiley Law Publications.

B. Arbitration Brand, N., et al. (Eds.), (1998). Discipline and discharge inarbitration. Washington, D.C.: Bureau of National Affairs.

Edelman, L., Carr, F., Lancaster, C., & Creighton, J. L. (1990). Non-binding arbitration (Alternative Dispute Resolution Series, IWRpamphlet 90-ADR-P-2). Fort Belvoir, VA: U.S. Army Corps ofEngineers Institute for Water Resources.

Haagen, P. H., (Ed.), (1999). Arbitration now: Opportunities forfairness, process renewal and invigoration. American BarAssociation's Section of Dispute Resolution.



Lötter, C. & Mosime, K. (1993). Arbitration at work. Cape Town,South Africa: Juta & Co. Ltd.

Uniform Law Conference of Canada (ULCC). (1990). Uniformarbitration act. In Proceedings of the seventy-second annual meeting.ULCC.

Watson Hamilton, J. (1999). Adjudicative processes. In J.Macfarlane (Ed.), Dispute resolution readings and case studies. (pp.523-582). Toronto: Emond Montgomery.

C. Conflict/DisputeResolution

American Arbitration Association. (Apr. 1993). Resolving yourdisputes. New York: AAA.

Anstey, M. (1991). Negotiating conflict. Cape Town, South Africa:Juta & Co. Ltd.

Anstey, M. (1993). Practical peace making. Cape Town, SouthAfrica: Juta & Co. Ltd.

Arrow, K., Mnookin, R. H., Ross, L., Tversky, A., & Wilson, R.(1995). Barriers to conflict resolution. W. W. Norton & Company.

Assefa, H., & Wahrhaftig, P. The MOVE crisis in Philadelphia:Extremist groups and conflict resolution. Pittsburgh, PA: Universityof Pittsburgh Press.

Auerbach, J. S. Justice without law? Resolving disputes withoutlawyers. New York: Oxford University Press.

Augsburger, D. W. (1992). Conflict: The power of honor, dignity,and face. In D. W. Augsburger, Conflict mediation across cultures:Pathways and patterns (pp. 73-112). Louisville, Kentucky:Westminster/John Knox Press.

Avery, M., et al. (1981). Building united judgment: A handbook forconsensus decision making. 731 State Street, Madison, WI 53703:Center for Conflict Resolution.

Axelrod, R. M. (1984). The evolution of cooperation. New York:Basic Books.



Blake, R. R., & Mouton, J. S. (1985). Solving costly organizationalconflicts: Achieving intergroup trust, cooperation, and teamwork.San Francisco, CA: Jossey-Bass Publishers.

Bunker, B., & Rubin, J. Z., (Eds.), (1995). Conflict, cooperation andjustice: Essays inspired by the work of Morton Deutsch. SanFrancisco, CA: Jossey-Bass Publishers.

Burton, J. W. (1990). Conflict: Resolution and prevention. NewYork: St. Martin’s Press.

Burton, J. W. & Dukes, E. F. (1990). Conflict: Practices inmanagement, settlement and resolution. New York: St. Martin’sPress.

Burton, J. W. & Dukes, E. F. (1990). Conflict: Readings inmanagement and resolution. New York: St. Martin’s Press.

Blake, R. R., & Mouton, J. S. (1985). Solving costly organizationalconflicts: Achieving intergroup trust, cooperation, and teamwork.San Francisco, CA: Jossey-Bass Publishers.

Bunker, B., & Rubin, J. Z., (Eds.), (1995). Conflict, cooperation andjustice: Essays inspired by the work of Morton Deutsch. SanFrancisco, CA: Jossey-Bass Publishers.

Burton, J. W. (1990). Conflict: Resolution and prevention. NewYork: St. Martin’s Press.

Burton, J. W. & Dukes, E. F. (1990). Conflict: Practices inmanagement, settlement and resolution. New York: St. Martin’sPress.

Burton, J. W. & Dukes, E. F. (1990). Conflict: Readings inmanagement and resolution. New York: St. Martin’s Press.

Conflict Resolution Network. (1993). The conflict resolutiontrainers’ manual: 12 skills. Chatswood, NSW, Australia: TheConflict Resolution Network.

Crum, T. (1987). The magic of conflict: Turning a life of work into awork of art. New York: Simon & Schuster Inc.



Crawley, J. (1992). Constructive conflict management: Managing tomake a difference. San Diego, CA: Pfeiffer & Co.

Dauer, E. A. (1994). Manual of dispute resolution. Shepard's/McGraw-Hill.

De Bono, E. (1985). Conflicts: A better way to resolve them.Middlesex: Penguin.

Deutsch, M. (1973). The resolution of conflict: Conflict:Constructive and destructive processes. New Haven, CT: YaleUniversity.

Fisher, R. J. (1997). Interactive conflict resolution. Syracuse, NY:Syracuse University Press.

Fisher, R. J., Kopelman, E., & Schneider, A. K. (1994). BeyondMachiavelli: Tools for coping with conflict. Cambridge, MA:Harvard University Press.

Folberg, J. , & Taylor, A. (1984). Mediation: A comprehensiveguide to resolving conflict without litigation. San Francisco, CA:Jossey-Bass Publishers.

Folger, J. P. & Poole, M. S. (1984). Working through conflict: Acommunication perspective. Scott, Foresman and Co.

Folger, J. P., Poole, M .S., & Stutman, R.K. (1993). Workingthrough conflict: Strategies for relationships, groups andorganizations. New York: Harper Collins College Publishers.

Follett, M. P. (1918). The new state: Group organization the solutionof popular government. New York: Longmans, Green and Co.

Follett, M. P. (1924). Creative experience. New York: Longmans,Green and Co.

Goldberg, S. B., Sander, F. E. A., & Rogers, N. H. (1992). Disputeresolution. (2nd ed.). Boston: Little, Brown, and Co.

Gray, B. (1989). Collaborating: Finding common ground formultiparty problems. San Francisco, CA: Jossey-Bass Publishers.



Hughes, M. A., Princeton University. (1988). Teaching materials inintergovernmental dispute resolution. Washington, DC: NationalInstitute for Dispute Resolution.

Jandt, F. E. (1987). Win-win negotiating: Turning conflict intoagreement. John Wiley & Sons, Inc.

Jeong, H. W. (Ed.), (1999). Conflict resolution: Process, dynamicsand structure. Aldershot, UK: Ashgate Publishing.

Kolb, D. M., & Bartunek, J.M. (1992). Hidden conflict inorganizations: Uncovering behind-the-scenes disputes. NewburyPark, Ca: Sage Publications.

Kottler, J. A. (1994). Beyond blame: A new way of resolvingconflict in relationships. San Francisco: Jossey-Bass Publishers.

Kreisberg, L., Northrup, T., & Thorson, S. (Eds.), (1989). Intractableconflicts and their transformations. New York: Syracuse UniversityPress.

Kritek, P. B. (1994). Negotiating at an uneven table: Developingmoral courage in resolving our conflicts. San Francisco, CA: Jossey-Bass Publishers.

Laue, J. H. (1993). Resolution: Transforming conflict and violence.(Occasional Paper 7, Institute for Conflict Analysis and Resolution).Fairfax, VA: George Mason University.

Leeson, S. M. & Johnston, B. M. (1998). Ending it: Disputeresolution in America. Cincinnati: Anderson Publishing.

Macfarlane, J. (1999). Dispute resolution readings and case studies.Toronto: Emond Montgomery Publications.

Morris, C. & Pirie, A. (Eds.), (1994). Qualifications for disputeresolution: Perspectives on the debate. Victoria, BC: UVIC Institutefor Dispute Resolution.

Nicoterra, A. M. (1995). Conflict and organizations: Communicativeprocesses. Albany, NY: State University of New York Press.

Pretorius, P. (1993). Dispute resolution. Cape Town, South Africa:Juta & Co. Ltd.



Rahim, M. A. (1992). Managing conflict in organizations. (2nd ed.).Westport, CT: Praeger Publishers.

Rahim, M. A., ed. (1990). Theory and research in conflictmanagement. New York: Praeger.

Riskin, L. L. & Westbrook, J. E. (1987). Dispute resolution andlawyers. St. Paul, Minnesota: West Publishing Co.

Ross, M. H. (1993). The management of conflict: Interpretations andinterests in comparative perspective. New Haven: Yale UniversityPress.

Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict:Escalation, stalemate and settlement. New York: McGraw Hill.

Sandole, J. D. & Kelman, H. C. (1993). Conflict resolution andtheory and practice: Integration and application. New York: St.Martin’s Press.

Schon, D. A. (1983). The reflective practitioner. New York: BasicBooks.

Schoene, L. P. & DuPraw, M. (1992). Facing racial and culturalconflict: Tools for rebuilding community. Washington, DC: Programfor Community Problem Solving.

Singer, L. R. (1994). Settling disputes: Conflict resolution inbusiness, families and the legal system. (2nd ed.). Boulder, CO:Westview Press.

Stulberg, J. B. (1987). Taking charge/managing conflict. Lexington,MA: Lexington Books.

Susskind, L. E. & Cruikshank, J. (1987). Breaking the impasse:Consensual approaches to resolving public disputes. New York:Basic Books.

Susskind, L. E., McKearnan, S. & Thomas-Larmer, J. (Eds.), (1999).The consensus building handbook: A comprehensive guide toreaching agreement. Thousand Oaks, CA: Sage.

Tillett, G. (1991). Resolving conflict: A practical approach. Sydney,Australia: Sydney University Press.



Tjosvold, D. (1991). The conflict-positive organization: Stimulatediversity and create unity. Don Mills, ON: Addison-WesleyPublishing Company.

Van der Merwe, N. (1991). Listening: A skill for everyone. CapeTown, South Africa: Arrow Publishers.

Wehr, P. (1979). Conflict regulation. Boulder, CO: Westview.

D. Conflict Theory Augsburger, D. W. (1992). Conflict: Anger, anxiety, and aggression.In D. W. Augsburger, Conflict mediation across cultures: Pathwaysand patterns (pp. 113-142). Louisville, Kentucky: Westminster/JohnKnox Press.

Azar, E. E. (1990). The management of protracted social conflict:Theory and cases. Bookfield, VT: Gower Pub. Co.

Blalock, Hubert M. (1989). Power and conflict: Towards a generaltheory. Newbury Park. CA: Sage Publications.

Boulding, K. (1989). Three faces of power. Newbury Park, CA: SagePublications.

Burton, J. W. (1990). Conflict: Human needs theory. New York: St.Martin’s Press.

Bunker, B. B., Rubin, J., & Associates. (1995). Conflict,cooperation, and justice. San Francisco, CA: Jossey-Bass Publishers.

Collins, R. (1975). Conflict sociology: Toward an explanatoryscience. New York: Academic Press.

Coser, L. A. (1956). The function of social conflict. London:Routledge and Kegan Paul.

French, J. R. P., & Raven, B. H. (1963). The bases of power. In E. P.Hollander & R. G. Hunt (Eds.), Current perspectives in socialpsychology. New York: Oxford University Press.



Glasl, F. (1982). The process of conflict escalation and roles of thirdparties. In G. B. J. Bomers & R. B. Peterson (Eds.), Conflictmanagement and industrial relations (pp.119-140). The Hague:Kluwer Nijhoff Publishing.

Gulliver, P. H. (1979). Disputes and negotiations: A cross-culturalperspective. New York: Academic Press.

Hocker, J. L., & Wilmot, W. W. (1991) Interpersonal conflict.Dubuque, IA: William C. Brown.

Kriesberg, L. (1982). Social conflicts. Englewood, NJ: Prentice-Hall.

Rahim, M. A. (Ed.), (1990). Theory and research in conflictmanagement. New York: Praeger.

Ross, M. H. (1993). The culture of conflict: Interpretations andinterests in comparative perspective. New Haven: Yale UniversityPress.

Sandole, J. D. & Kelman, H. C. (1993). Conflict resolution andtheory and practice: Integration and application. New York: St.Martin’s Press.

Schelling, T.C. (1960). The strategy of conflict. Cambridge, MA:Harvard University Press.

Thomas, K. & Kilmann, R. (1974). Thomas-Kilmann conflict madeinstrument. Tuxedo, NY: XICOM.

E. Dispute ResolutionSystems Design

Brett, J. M., Goldberg, S. B., & Ury, W. (1994). Managing conflict:The strategy of dispute systems design. New York: Business WeekExecutive Briefing Service.

British Columbia Commission on Resources and Environment.(1995). The provincial land use strategy: Dispute resolution (Vol. 3).Victoria, BC: Commission on Resources and Environment.

Clark, M. Seven necessary and sufficient conditions for designing aconflict management program. Center for Public Policy DisputeResolution, University of Texas School of Law.



Clark, M. 10 postulates for systems design. Center for Public PolicyDispute Resolution, University of Texas School of Law.

Clark, M. Suggested data checklist information. Center for PublicPolicy Dispute Resolution, University of Texas School of Law.

Costantino, C. A., Miller, & Campos-Infantino. (Feb. 25, 1994).Dispute systems design handbook. Washington, DC: AdministrativeConference of the United States, Dispute Systems Design Group.

Costantino, C. A. & Merchant, C. S. (1996). Designing conflictmanagement systems: A guide to creating productive and healthyorganizations. San Francisco: Jossey-Bass Publishers.

Darling, C. (Ed.), (1988). Working together: Designing shareddecision-making processes. In Dispute resolution series (Vol. 3).Continuing Legal Education Society of B. C. and Dispute ResolutionOffice, B. C. Ministry of Attorney General.

Honeyman, C. (1995). Financing dispute resolution. Madison, WI:Wisconsin Employment Relations Commission.

Law Society of Upper Canada. (1992 July). Condensed spectrum ofdispute resolution processes and glossary. Toronto: Law Society ofUpper Canada.

Mediation Institute. (1984). Developing systems for the settlement ofrecurring disputes: Four case studies, analysis and recommendations.Washington, DC: National Institute for Dispute Resolution.

Plapinger, E. & Shaw, M. L. (1992). Court ADR: Elements ofprogram design. New York: Center for Public Resources.

Rowe, M. P. (1988). Organizational response to assessed risk. InProgram Record of the 1988 IEEE Electro 1988 Conference, RiskAssessment and Response. IEEE.

Rowe, M. P. (1993). Options and choice for conflict resolution in theworkplace. In L. Hall (Ed.), Negotiation: Strategies for mutual gain.(pp. 105-19). Newbury Park: CA: Sage Publications.



Rowe, M. P. (1996). Dealing with harassment: A systems approach.In P. Stockdale (Ed.), Sexual harassment: Perspectives, frontiers, andresponse strategies, women & work (Vol. 5). Newbury Park, CA:Sage Publications.

Rowe, M. P. (1997). Dispute resolution in the non-unionenvironment: An evolution toward integrated systems for conflictmanagement? In S. Gleason (Ed.), Frontiers in dispute resolution inlabor relations and human resources. Michigan: Michigan StateUniversity Press.

Rowe, M. P. (1997). Specifications for an effective integratedcomplaint system. In R. Shoop, et al. (Eds.), Sexual harassment oncampus. New York: Simon and Schuster.

Society for Professionals in Dispute Resolution. (Jan. 1997) Bestpractices for government agencies: Guidelines for usingcollaborative agreement-seeking progress.

Thomas, K. & Kilmann, R. (1974). Thomas-Kilmann conflict madeinstrument. Tuxedo, NY: XICOM.

Ury, W. L., Brett, J. M., & Goldberg, S. B. (1988). Getting disputesresolved: Designing systems to cut the costs of conflict. SanFrancisco, CA: Jossey-Bass Publishers.

Weise, R. H. (1991). Representing the corporate client: Designs forquality. Englewood Cliffs, NJ: Prentice-Hall.

F. EnvironmentalDispute Resolution

Amy, D. J. (1987). The politics of environmental mediation. NewYork: Columbia University Press.

Bingham, G. (1986). Resolving environmental disputes: A decade ofexperience. Washington, DC: The Conservation Foundation.

Blackburn, J. W. & Bruce, W. M. (Eds.), (1995). Mediatingenvironmental conflicts. Westport, CT: Quorum Books.

Croker, J., DuPraw, M., Kunde, J., & Potapchuk, W. Negotiatedapproaches to environmental decision making in communities: Anexploration of lessons learned. Washington, DC: Program forCommunity Problem Solving.



Gunderson, L. H., Holling, C. S., & Light, S. S. (1995). Barriers andbridges to the renewal of ecosystems and institutions.

Lee, K. (1993). Compass and gyroscope: Integrating science andpolitics for the environment.

Round Tables on Environment and Economy in Canada. (1993).Building consensus for a sustainable future: Guiding principles.Ottawa, ON: National Round Table on Environment and Economy.

Shaftoe, D. (Ed.), (1993). Responding to changing times:Environmental mediation in canada. Waterloo, ON: The Network:Interaction for Conflict Resolution.

Society of Professionals in Dispute Resolution (SPIDR),Environmental/Public Disputes Sector. (1992). Competencies formediators of complex public disputes. Washington D.C.: TheSociety of Professionals in Dispute Resolution

Susskind, L. E. (1994). Environmental diplomacy: Negotiating moreeffective global agreements. Oxford, New York: Oxford UniversityPress.

Wheeler, M. & Bacaw, L. S. (1984). Environmental disputeresolution. Plenum Press.

G. Ethics Bermant, G., Kelman, H. C., & Warwick, D. (Eds.), (1978). Theethics of social intervention. New York: Halsted Press.

Burton, L., University of Colorado. (1987). Ethical aspects of publicsector negotiation: Concepts, cases, and commentary. Washington,DC: National Institute for Dispute Resolution.

Bush, R. A. B. (1992). The dilemmas of mediation practice: A studyof ethical dilemmas and policy implications. Washington, DC: TheNational Institute for Dispute Resolution.

Bush, R. A. B. (Summer-Fall 1993). Defining the job of mediators:ADR's benefits and mediators' ethical dilemmas. NIDR Forum.



Folberg, J. & Taylor, A. (1984). Ethical, professional, and legalissues. In Mediation: A comprehensive guide to resolving conflictswithout litigation. San Francisco: Jossey-Bass Publishers.

Morris, C. (1997). The trusted mediator: Ethics and interaction inmediation. In J. Macfarlane (Ed.), Rethinking disputes: TheMediation alternative (pp. 301-48). London: Cavendish Publishing.

Salkin, P. E. (Ed.), (1999). Ethical standards in the public sector: Aguide for government lawyers, clients and public officials.Washington, DC: American Bar Association.

Society of Professionals in Dispute Resolution. (1986). Ethicalstandards of professional conduct for members of the society ofprofessionals in dispute resolution. Washington, D. C.: SPIDR.

Society of Professionals in Dispute Resolution. (1991). Making thetough calls: Ethical exercises for neutral dispute resolvers.Washington, D. C.: SPIDR.

University of Texas Center for Public Policy Dispute Resolution.(June 1998). What would you do?: Handling ethical issues in publicand private mediation. [Course materials].

H. Evaluation Administrative Conference of the United States (ACUS), DisputeSystems Design Working Group, Evaluation Subgroup. (Nov. 1993).Performance indicators for ADR program evaluation. Washington,DC: ACUS.

ACUS, Dispute Systems Design Working Group. (Mar. 1995).Evaluating ADR programs: A handbook for federal agencies.Washington, D. C.: Administrative Conference of the United States.

Austin, M. (1982). Evaluating your agency's programs. NewburyPark, CA: Sage Publications.

Babbie, E. R. (1990). Survey research methods. ( 2nd ed.). Belmont,CA: Wadsworth Publishing Co., Inc.

Benoit, J., Kopachevsky, J., Macdonald, S., & Macdonald, G.Evaluating the effects and methods of delivery of mediation.Ministry of the Solicitor General, Canada.



Brudney, J. L. & Meier, K. J. (1993). Applied statistics for publicadministration. (3rd ed.). Belmont CA: Wadsworth Publishing Co.,Inc.

Converse, J. & Presser, S. (1986). Survey questions. Newbury Park,CA: Sage Publications.

Costantino, C. A. & Sickles-Merchant, C. (1996). Evaluation:Measuring program effectiveness. In Designing conflict managementsystems: A guide to creating productive and healthy organizations(p. 168-186). San Francisco: Jossey-Bass Publishers.

CPR Institute for Dispute Resolution. (1994). CPR model ADRprocedures and practices: ADR cost savings & benefits studies.

Federal Deposit Insurance Corporation. (1999). Checklist forevaluation of federal agency ADR programs: Short and long form.(Workplace Session Notes, 5/18/99). Attorney General's ADRWorking Group.

Federal Deposit Insurance Corporation. (1997). ADR ProgramEvaluation Project, Annual Report.

Fink, A. & Kosecoff, J. (1982). Evaluation basics. Newbury Park,CA: Sage Publications.

Fitz-Gibbon, C. T. & Morris, L. (1987). How to analyze data.Newbury Park, CA: Sage Publications.

Fitz-Gibbon, C. T. & Morris, L. (1987). How to design a programevaluation. Newbury Park, CA: Sage Publications.

Fitz-Gibbon, C. T., Freeman, M., & Morris, L. (1987). How tocommunicate evaluation finding. Newbury Park, CA: SagePublications.

Fitz-Gibbon, C. T., Henerson, M., & Morris, L. (1987). How tomeasure attitudes. Newbury Park, CA: Sage Publications.

Fitz-Gibbon, C. T., Herman, J., & Morris, L. (1987). Evaluator'shandbook. Newbury Park, CA: Sage Publications.

Fitz-Gibbon, C. T., King, J., & Morris, L. (1987). How to assessprogram implementation. Newbury Park, CA: Sage Publications.



Freeman, H. E. & Rossi, P. H. (1993). Evaluation: A systematicapproach. (5th ed.). Newbury Park, CA: Sage Publications.

Hatry, H. P., Newcomer, K. E., & Wholey, J. S., eds. (1995).Handbook of practical program evaluation. San Francisco: Jossey-Bass.

Honeyman, C., Miezio, K., &. Houlihan, W. C. (1990). In the mind'seye? Consistency and variation in evaluating mediators. Cambridge,Massachusetts: Program on Negotiation at Harvard Law School.

Honeyman, C. (1995). Financing dispute resolution. Madison, WI:Wisconsin Employment Relations Commission.

Kidder, L., Judd, C. M., & Smith, E. R. (1986). Research methods insocial relations. (5th ed.). New York: Holt, Rinehart and Wilson.

Kressel, K. & Pruitt, D. G. (Eds.), (1989). Mediation research: Theprocess and effectiveness of third-party intervention. San Francisco,Ca: Jossey-Bass Publishers.

Lewis-Beck, M. S. (1981). Applied regression: An introduction.Beverly Hills, CA: Sage Publications.

Macfarlane, J. (1995). Court-based mediation for civil cases: Anevaluation of the Ontario Court (General Division) ADR Centre.Ontario Ministry of the Attorney-General.

McAllister, R., Singleton, R., Straits, B., & Straits, M. (1993).Approaches to social research. New York: Oxford University Press.

McEwen, C. A. (1991). Evaluating ADR programs. In F. E. A.Sander (Ed.), Emerging ADR issues in state and federal courts.Washington, D.C.

McEwen, C. A. (1993, Sept.). Evaluating ADR in administrativeagencies. Washington, DC: Administrative Conference of the UnitedStates.

S. Keilitz (Ed.), (1994). National symposium on court-connecteddispute resolution research: A report on current research findings-implications for courts and future research needs. National Centerfor States Courts.



Patton, M. Q. (1982). Practical evaluation. Newbury Park, CA: SagePublications.

Patton, M. Q. (1986). Utilization-focused evaluation. (2nd ed.).Beverly Hills, CA: Sage Publications.

Patton, M. Q. (1987). How to use qualitative methods in evaluation.Newbury Park, CA: Sage Publications.

Patton, M. Q. (1990). Qualitative evaluation and research methods.Beverly Hills, CA: Sage Publications.

Posovac, E. J. & Carey, R. B. (1997). Program evaluation: Methodsand case studies. (5th ed.). Prentice Hall Humanities/Social Sciences.

RAND. (Sept. 1994). Evaluating agency ADR programs: A user'sguide to data collection and use. Washington, D. C.: AdministrativeConference of the United States.

Rossi, P. H. & Freeman, H. E. (1993). Evaluation: A systematicapproach. Beverly Hills, CA: Sage Publications.

Stevens, C., Donnelly, L., & Grove, S. (1989). Court-orderedmediation in North Carolina: An evaluation of its effects. ChapelHill, NC: Institute of Government, University of North CarolinaPress.

U.S. Department of Agriculture. (May 1994). Dispute ResolutionBoard pilot project evaluation.

U.S. Department of Labor. (Aug. 1993). A cost-analysis of theDepartment of Labor's Philadelphia ADR pilot project.

U.S. General Accounting Office. (1993, May). Program Evaluation.Training Institute Instructor Manual. (Approach and MethodologySelection Workshop).

Wholey, J. S., Hatry, H. P., &. Newcomer, K. E. (Eds.), (1994).Handbook of practical program evaluation. San Francisco, CA:Jossey-Bass Publishers.

Worthen, B. R., Sanders, J. R. & Fitzpatrick, J. (1997). Programevaluation: Alternative approaches and practical guidelines.Addison, Wesley, Longman.



I. Facilitation Auvine, B., et al. (1978). A manual for group facilitators. 731 StateStreet, Madison, WI 53703: Center for Conflict Resolution.

Federal Mediation and Conciliation Service. (Aug. 16, 1998).Facilitation skills: Pre-conference workshop (Workshop workbook).[Presented by Commissioner Rich Giacolone and CommissionerGary Hattal].

Field Advisory Service, Labor-Management Cooperation Program.Facilitator Training. In Interest-Based Negotiations and FacilitatorTraining (p. 56-76).

Hart, L. B., ED.D. Faultless facilitation: A resource guide for groupand team leaders.

Interaction Associates. (1993). The complete facilitator. InteractionAssociates, Inc.

Kaner, S., et al. (1996). Facilitator’s guide to participatory decision-making. Gabriola Island, BC: .New Society Publishers.

Mennonite Conciliation Service. (1995). Mediation and facilitationmanual: Foundations and skills for constructive conflicttransformation. (3rd ed.). Akron, PA: Mennonite ConciliationService.

Schwarz, R. (1994). The skilled facilitator: Practical wisdom fordeveloping effective groups. San Francisco, CA: Jossey-BassPublishers.

J. Labor/EmploymentDispute Resolution

Brand, J., Lötter, C., Mischke, J., & Steadman, F. (1997). Labordispute resolution. Cape Town, South Africa: Juta & Co. Ltd.

Estreicher, S. (Ed.), (1998). Employee representation in theemerging workplace: Alternatives/supplements to collectivebargaining (Proceedings of New York University 50th AnnualConference on Labor). Boston: Kluwer Law International.



U.S. Department of Labor. (1991). Committee effectiveness training:Skill building for labor-management groups. Washington, DC:Bureau of Labor-Management Relations and Cooperative Programsand the Government Printing Office, Bureau of Labor-ManagementRelations.

U.S. Office of Personnel Management. (May 1992). Compendiumof labor-management cooperation activities in the federalgovernment. Washington, DC: Office of Labor Relations andWorkforce Performance, Personnel Systems and Oversight Group.

U.S. Office of Personnel Management. (July 1993). Federal labor-management cooperation: A guide to resources. Washington, DC:Office of Labor Relations and Workforce Performance, PersonnelSystems and Oversight Group.

Walton, R. E., & McKersie, R. B. (1991). A behavioral theory oflabor negotiations: An analysis of a social interaction system. (2nd

ed.). Ithaca, N.Y.: ILR Press. (Original work published 1965. NewYork: McGraw-Hill.)

Walton, R. E., Cutcher-Gershenfeld, J. & McKersie, R. B. (1994).Strategic negotiations: A theory of change in labor-managementrelations. Boston, MA: Harvard Business School Press.

K. Mediation Millhauser, M. S. & Pou, C., Jr. (Eds.), (1987). Sourcebook: Federalagency use of alternative means of dispute resolution. Washington,DC: Administrative Conference of the United States.

Administrative Conference of the United States. (Oct./Nov. 1993).Mediation: A primer for federal agencies (Resource Papers inAdministrative Law). Washington, DC: Administrative Conferenceof the United States.

American Arbitration Association (AAA). (Dec. 1992). Grievancemediation procedures. New York: AAA.

American Bar Association (ABA) & Society of Professionals inDispute Resolution (SPIDR). (1995). Model standards of conduct formediators. Washington, D.C.: SPIDR.



Benoit, J., Kopachevsky, J., Macdonald, S., & Macdonald, G.Evaluating the effects and methods of delivery of mediation.Ministry of the Solicitor General, Canada.

British Columbia Mediator Roster Society.( June 1998,. Standards ofconduct for mediators. Victoria, B.C.: B.C. Mediator Roster Society.

Bush, R. A. B. (1992). The dilemmas of mediation practice: A studyof ethical dilemmas and policy implications. Washington, DC:National Institute for Dispute Resolution.

Bush, R. A. B. (Summer-Fall 1993). Defining the job of mediators:ADR's benefits and mediators' ethical dilemmas. NIDR Forum.

Bush, R. A. B. & Folger, J. P. (1994). The promise of mediation:Responding to conflict through empowerment and recognition. SanFrancisco, CA: Jossey-Bass Publishers.

Colosi, T. R. & Colosi, C. B. (1993). Mediation: A primer for federalagencies (Resource Papers in Administrative Law). Washington,D.C.: Administrative Conference of the United States.

Duffy, K. G., Grosch, J.W., & Olczak, P. V. (Eds.), (1991).Community mediation: A handbook for practitioners andresearchers. New York: Guilford.

Duryea, M. L. (1994). The quest for qualifications: A quick tripwithout a good map. In C. Morris and A. Pirie (Eds.), Qualificationsfor dispute resolution: Perspectives on the debate (pp. 109-129).Victoria, B.C.: UVic Institute for Dispute Resolution.

Edwards, C. & Morris, C. (1995). Competence and the role ofstandards for neutrals. In A. J. Stitt (Ed.), Alternative disputeresolution practice manual (pp. 8591-8699). North York, ON: CCHCanadian Limited.

Feld, L. & Simm, P.A. (1998). Mediating professional conductcomplaints. Waterloo, ON: Network: Interaction for ConflictResolution.

Folberg, J. & Taylor, A. (1984). Mediation: A comprehensive guideto resolving conflicts without litigation. San Francisco: Jossey-BassPublishers.



Folger, J. P. & Bush, R. A. B. (1994). Ideology, orientation toconflict, and mediation discourse. In J. P. Folger and T. Jones (Eds.),New directions in mediation: Communication research andperspectives (pp. 3-25). Thousand Oaks, CA: Sage Publications.

Folger, J.P. & Jones, T.S. (Eds.), (1994). New directions inmediation: Communication research and perspectives. ThousandOaks, CA: Sage Publications.

Freund, J. C. (1994). The neutral negotiator: Why and howmediation can work to resolve dollar disputes. Prentice Hall Law &Business.

Golann, D. (1996). Mediating legal disputes. Little, Brown andCompany.

Goss, J. H. & Elliot, D.C. (1994). Grievance mediation: Why andhow it works. Aurora, ON: Canada Law Book.

Honeyman, C., Miezio, K., &. Houlihan, W. C. (1990). In the mind'seye? Consistency and variation in evaluating mediators. Cambridge,Massachusetts: Program on Negotiation at Harvard Law School.

Kolb, D. M. (1994). When talk works: profiles of mediators. SanFrancisco, CA: Jossey-Bass Publishers.

Kolb, D. M. (1995). The mediators. Cambridge, Mass: MIT Press.

Kressel, K. & Pruitt, D. G., eds. (1989). Mediation research: Theprocess and effectiveness of third-party intervention. San Francisco,CA: Jossey-Bass Publishers.

Kressel, K. & Pruitt, D. G. (1989). Mediation research. NewburyPark, CA: Sage.

Lederach, J. P. ( 1986). Mediation in North America: Anexamination of the profession's cultural premises. Akron, PA:Mennonite Central Committee.

Leviton, S. C. & Greenstone, J. L. (1997). Elements of mediation.Pacific Grove, CA: Brooks/Cole Publishing Company.



Macfarlane, J. (1995). Court-based mediation for civil cases: Anevaluation of the Ontario Court (General Division) ADR Centre.Ontario Ministry of the Attorney-General.

Macfarlane, J. (Ed.), (1997). Rethinking disputes: The mediationalternative. London: Cavendish and Toronto, ON: EmondMontgomery Publishers.

McHale, J. (Nov. 1997). The mediator roster consultation paper.Victoria, B.C.: Dispute Resolution Office, Ministry of AttorneyGeneral.

Mediation UK. (1993). Mediation UK practice standards. Bristol,UK: Mediation UK.

Mennonite Conciliation Service. (1995). Mediation and facilitationmanual: Foundations and skills for constructive conflicttransformation. (3rd ed.). Akron, PA: Mennonite ConciliationService.

Moore, C. W. (1996). The mediation process: Practical strategies forresolving conflict. (2nd ed.). San Francisco, Ca: Jossey-BassPublishers.

Morris, C. (1997). The trusted mediator: Ethics and interaction inmediation. In J. Macfarlane (Ed.), Rethinking disputes: Themediation alternative. Toronto: Emond Montgomery and London:Cavendish Publishing.

National Institute for Dispute Resolution (NIDR). (1993). Interimguidelines for selecting mediators. Washington, D.C.: NationalInstitute for Dispute Resolution.

Noble, C., Dizgun, L.L., & Emond, D. P. (1998). Mediationadvocacy: Effective client presentation in mediation proceedings.Toronto: Emond Montgomery.

Noone, M. (1996). Mediation. In J. Macfarlane (Ed.), Essential legalskills. [Series]. London, UK: Cavendish Publishing.

Picard, C. (1998). Mediating interpersonal and small group conflict.Ottawa: Golden Dog Press.



Pirie, A. (1994). Manufacturing mediation: The professionalizationof informalism. In C. Morris and A. Pirie (Eds.), Qualifications fordispute resolution: Perspectives on the debate (pp. 165-91). Victoria,BC: UVic Institute for Dispute Resolution.

Rogers, N. H. (1987). A student's guide to mediation and the law.Matthew Bender & Company.

Rogers, N. H. & McEwen, C. A. (1994). Mediation: Law, policy,practice. (2nd ed.). Deerfield, Ill.: Clark, Boardman, Callaghan.

Schwerin, E. W. (1995). Mediation, citizen empowerment andtransformational politics. Westport, CT: Praeger.

Scimecca, J. (1991). Conflict resolution in the United States: Theemergence of a profession? In K. Avruch, P. Black and J. Scimecca(Eds.), Conflict resolution: Cross cultural perspectives. Westport,Connecticut: Greenwood Press. (Reprinted 1997, Westport, Conn.:Praeger Publishers)

Society of Professionals in Dispute Resolution (SPIDR),Environmental/Public Disputes Sector. (1992). Competencies formediators of complex public disputes. Washington D.C.: TheSociety of Professionals in Dispute Resolution.

Society of Professionals in Dispute Resolution (SPIDR). (1993).Qualifications sourcebook compendium. (Prepared for the 21stAnnual SPIDR Conference, Pre-Conference Session, Oct. 21, 1993).Washington, D.C.: Society of Professionals in Dispute Resolution.

Society of Professionals in Dispute Resolution (SPIDR). (1995).Ensuring competence and quality in dispute resolution practice.(Report No. 2 of the SPIDR Commission on Qualifications, Apr.1995). Washington, D.C.: Society of Professionals in DisputeResolution.

Stevens, C., Donnelly, L., & Grove, S. (1989). Court-orderedmediation in North Carolina: An evaluation of its effects. ChapelHill, NC: Institute of Government, University of North CarolinaPress.

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Eleventh Annual Conference of the Society of Professionals inDispute Resolution (SPIDR) (pp. 32-50). Washington, D.C.: Societyof Professionals in Dispute Resolution.

Umbreit, M. S. (1995). Mediating interpersonal conflicts: A pathwayto peace. West Concord, MN: CPI Publishing.

Van Slyck, M. (1993). Determining sources of mediatoreffectiveness: Predisposition, training and experience. In MonographSeries. New York: Research Institute for Dispute Resolution.

L. Negotiation Pritzker, D. M. & Dalton, D. S. (Eds.), (1990). Negotiatedrulemaking sourcebook. Washington, D.C.: AdministrativeConference of the United States.

Anstey, M. (1991). Negotiating conflict. Cape Town, South Africa:Juta & Co. Ltd.

Bazerman M. H. & Neale, M.(1991). Negotiating rationally. NewYork: Free Press.

Bazerman, M. H., Lewicki, R. J., & Sheppard, B.H. (Eds.), (1991).Research on negotiation in organizations. Greenwich, CT: JAI Press.

Breslin, J.W. &. Rubin, J. Z., (Eds.), (1991). Negotiation theory andpractice. Cambridge, MA: Program on Negotiation Books.

Cramton, P. C., Yale School of Organization and Management.(1988). Four exercises in negotiation and competitive decisions.Washington, DC: National Institute for Dispute Resolution.

Craver, C. B. (1997). Effective legal negotiation and settlement. (3rd

ed.). Charlottesville, VA: Michie.

Cutcher-Gershenfeld, J., McKersie, R. B., & Walton, R. E. (1995).Pathways to change: Case studies of strategic negotiations.Kalamazoo, MI: W. E. Upjohn Institute for Employment Research.

Druckman, D. (Ed.), (1979). Negotiation: Social-psychologicalperspectives. Beverly Hills, CA: Sage Publications.



Edelman, J. & Crain, M. B. (1993). The Tao of negotiation. NewYork: Harper.

Fisher, R. J. & Brown, S. (1989). Getting together: Buildingrelationships as we negotiate. New York: Penguin Books.

Fisher, R. J. & Ury, W. (1991). Getting to yes: Negotiatingagreement without giving in. (2nd ed.). New York: Penguin Books.

Freund, J. C. (1993). Smart negotiating: How to make good deals inthe real world. New York: Simon & Schuster.


Gifford, D. G. (1989). Legal negotiations: Theory and applications.St. Paul, Minnesota: West Publishing Co.

Gulliver, P. H. (1979). Disputes and negotiations: A cross-culturalperspective. New York: Academic Press.

Hall, L. (Ed.), (1993). Negotiation: Strategies for mutual gain.Newbury Park, CA: Sage Publications.

Jandt, F. E. (1987). Win-win negotiating: Turning conflict intoagreement. New York: John Wiley & Sons, Inc.

Kolb, D. M. (Oct. 1988). Her place at the table: A consideration ofgender issues in negotiation. In Program on negotiation workingpaper series. [revised] Cambridge, Mass.: Program on Negotiation.

Kritek, P. B. (1994). Negotiating at an uneven table: Developingmoral courage in resolving our conflicts. San Francisco, CA: Jossey-Bass Publishers.

Lax, D. A. & Sebenius, J. .K. (1986). The manager as negotiator:Bargaining for cooperation and competitive gain. New York: FreePress.

Lewicki, R. J., et al. (1993). Negotiation: Readings, exercises, andcases. (2nd ed.). Homewood, IL: Richard D. Irwin.



Lewicki, R. J., et al. (1994). Negotiation. (2nd ed.). Burr Ridge, IL:Irwin.

Lewicki R. J., et al. (1996). Essentials of negotiation. Homewood,IL: Richard D. Irwin.

Mnookin, R. H., Susskind, L. E., & Foster, P. C. (Eds.), (1999).Negotiating on behalf of others: Advice to lawyers, businessexecutives, diplomats, politicians, and everybody else. ThousandOaks, CA: Sage.

Nierenberg, G. I. (1986). The complete negotiator. Nierenberg &Zeif.

Pruitt, D. G.& Carnevale, P. C. (1993). Negotiation in socialconflict. Pacific Grove, CA: Brooks/Cole.

Putnam, L. L. & Roloff, M. E. Communication and negotiation.Newbury Park, CA: Sage Publications.

Raiffa, H. (1982). The art and science of negotiation. Cambridge,Mass.: Belknap Press.

Raiffa, H. (1996). Lectures on negotiation analysis. Program onNegotiation at Harvard Law School.

Spoelstra, M. & Pienaar, W. (1996). Negotiation: Theories,strategies and skills. Cape Town, South Africa: Juta & Co. Ltd.

Susskind, L. E. & Ozawa, C. P. (1983). Mediated negotiation in thepublic sector: Mediator accountability and the public interest. InEthical issues in dispute resolution: 1983 proceedings of the eleventhannual conference of the Society of Professionals in DisputeResolution (SPIDR) (pp. 32-50). Washington, D.C.: Society ofProfessionals in Dispute Resolution

Susskind, L. & Field, P. (1996). Dealing with an angry public: Themutual gains approach. New York: The Free Press.

Ury, W. (1991). Getting past no: Negotiation with difficult people.New York: Bantam Books.



Walton, R. E. & McKersie, R. B. (1991). A behavioral theory oflabor negotiations: An analysis of a social interaction system. (2nd

ed.). Ithaca, N.Y.: ILR Press. (Original work published (1965). NewYork: McGraw-Hill.)

Walton, R. E., Cutcher-Gershenfeld, J., & McKersie, R. B. (1994).Strategic negotiations: A theory of change in labor-managementrelations. Boston, MA: Harvard Business School Press.

Williams, G. R. (1983). Legal negotiation and settlement. St. Paul,MN: West.

M. Neutrals Administrative Conference of the United States. (Oct./Nov. 1993).An introduction to ADR and the roster of neutrals (Resource papersin Administrative Law). Washington, D. C.: AdministrativeConference of the United States.

Anderson, D. R. & Hill, L. B. (1991). The ombudsman: A primer forfederal agencies (Resource Papers in Administrative Law).Washington, D. C.: Administrative Conference of the United States.

Edwards, C. & Morris, C. (1995). Competence and the role ofstandards for neutrals. In A. J. Stitt (Ed.), Alternative disputeresolution practice manual (pp. 8591-8699). North York, ON: CCHCanadian Limited.


Pirie, A. (1989). The lawyer as a third party neutral: Promise andproblems. In D. P. Emond (Ed.), Commercial dispute resolution:Alternatives to litigation (pp. 27-54). Aurora, ON: Canada Lawbook, Inc.

Reif, L., Marshall, M., & Ferris, C. (1993). The ombudsman:Diversity and development. Edmonton, AB: InternationalOmbudsman Institute.

Society of Professionals in Dispute Resolution. (1991). Making thetough calls: Ethical exercises for neutral dispute resolvers.Washington, D. C.: SPIDR.



Society of Professionals in Dispute Resolution. (1993). Qualifyingneutrals: The basic principles. (Report of the SPIDR Commission onQualifications). Washington, D.C.: National Institute for DisputeResolution.

N. Planning/PublicPolicy/CommunityDispute Resolution

Bryson, J. & Crosby, B. (1992). Leadership for the common good:Tackling public problems in a shared-power world. San Francisco,CA: Jossey-Bass Publishers.

Carpenter, S. L. & Kennedy, W. J. D. (1988). Managing publicdisputes: A practical guide to handling conflict and reachingagreements. San Francisco, CA: Jossey-Bass Publishers.

Chrislip, D. D. & Larson, C. E. (1994). Collaborative leadership:How citizens and civic leaders made a difference. San Francisco,CA: Jossey-Bass Publishers.

Cochrane, M. G. (Ed.), (1990). Attorneys general and new methodsof dispute resolution. Washington, DC: The American BarAssociation, Standing Committee on Dispute Resolution and theNational Association of Attorneys General.

Creighton, J. L. (1992). Involving citizens in community decisionmaking: A guidebook. Washington, D.C.: Program on CommunityProblem Solving.

Duffy, K. G., Grosch, J.W., & Olczak, P. V. (Eds.), (1991).Community mediation: A handbook for practitioners andresearchers. New York: Guilford.

Dukes, E. F. (1996). Resolving public conflict: Transformingcommunity and governance. New York: Manchester UniversityPress.

Godschalk, D., et al.(1994). Pulling together: A planning anddevelopment consensus-building manual. Washington, DC: UrbanLand Institute.

Gray, B. (1989). Collaborating: Finding common ground formultiparty problems.



Herrman, M. S. (Ed.), (1994). Resolving conflict: Strategies for localgovernment. Washington, DC: International City/CountyManagement Association.

Kaner, S., et al. (1996). Facilitator’s guide to participatory decision-making. New Society Publishers, Gabriola Island, BC.

Kraybill, R. S. (1980). Repairing the breach: Ministering incommunity conflict. Scottdale, PA: Herald Press.

Mason, R. & Midriff, I. (1981). Challenging strategic planningassumptions.

Popos, G. M. & Stephenson, M. O., Jr., West Virginia University.(1987). Conflict resolution in the policy process. Washington, DC:National Institute for Dispute Resolution.

Ross, Monique & Saunders, J. O. (Eds.), (1991). Growing demandson a shrinking heritage: Managing resource-use conflicts. Calgary,AB: Canadian Institute of Resource Law.

Rubin, J. Z., Pruitt, D. G., & Kim, S. H. (1994). Social conflict:Escalation, stalemate and settlement. New York: McGraw Hill.

Schoene, L. P. & DuPraw, M. (1992). Facing racial and culturalconflict: Tools for rebuilding community. Washington, DC: Programfor Community Problem Solving.

Society of Professionals in Dispute Resolution (SPIDR),Environmental/Public Disputes Sector. (1992). Competencies formediators of complex public disputes. Washington D.C.: SPIDR.

Stulberg, J. B. (1987). Taking charge/managing conflict. Lexington,MA: Lexington Books.

Susskind, L. E. & Cruikshank, J. (1987). Breaking the impasse:Consensual approaches to resolving public disputes. New York:Basic Books.

Thomas, J. C. (1995). Public participation in public decisions: Newskills and strategies for public managers. San Francisco: Jossey-Bass.



Documents

Part III: CHAPTER 4 Bibliography: Books on · PDF filePart III: CHAPTER 4 Federal ADR Program Manager's Resource Manual - 1 - Bibliography: Books on ADR A. Alternative Dispute Resolution,