Part II OUTBOUND TOURISM Unit 1 At the Airport (I) ---- Check-in at the Airport

Part II Part II OUTBOUND TOURISMOUTBOUND TOURISM

Unit 1 Unit 1 At the Airport (I)At the Airport (I)---- Check-in at the ---- Check-in at the

AirportAirport

Teaching ObjectivesTeaching Objectives

Learn how to get the right information about the Learn how to get the right information about the flight the group will take at the airport flight the group will take at the airport

Learn how to go through group check-in Learn how to go through group check-in

procedures at the airport .procedures at the airport . Learn how to check in luggage for the group.Learn how to check in luggage for the group. Learn how to go through the transferring Learn how to go through the transferring

procedures at the transfer counter procedures at the transfer counter Get familiar with the airport announcementsGet familiar with the airport announcements

Briefing on the Working Briefing on the Working ProceduresProcedures 乘机旅行是出境旅游的主要旅行方式。旅行前，乘机旅行是出境旅游的主要旅行方式。旅行前，

领队应向航空公司核对班机时间、旅客人数与机位领队应向航空公司核对班机时间、旅客人数与机位的确认，安排好送客车辆，并在起飞前一小时到达的确认，安排好送客车辆，并在起飞前一小时到达机场。办理登机手续时，应注意班机出发时间与登机场。办理登机手续时，应注意班机出发时间与登机时间、通关闸口方向、预订到达时间等。协助游机时间、通关闸口方向、预订到达时间等。协助游客办理行李托运时，必须清点行李件数，收好登机客办理行李托运时，必须清点行李件数，收好登机牌和行李领取证，同时要提醒团员随身携带贵重物牌和行李领取证，同时要提醒团员随身携带贵重物品。进入候机室候机时，要注意控制预留时间，一品。进入候机室候机时，要注意控制预留时间，一旦通知登机，应立即带领团员按顺序登机。旦通知登机，应立即带领团员按顺序登机。

Warming-up ActivitiesWarming-up Activities

Discuss the following questions in group and report Discuss the following questions in group and report the results to the class the results to the class 1.What preparations should the tour leader make before the 1.What preparations should the tour leader make before the

tour group departs for the next city? tour group departs for the next city?

2. What should the tour leader do to help the tourists have 2. What should the tour leader do to help the tourists have luggage check-in?luggage check-in?

3. What should the tour leader remind the tourist to do before 3. What should the tour leader remind the tourist to do before taking a flight? taking a flight?

4. To what points should tour leader pay more attention when 4. To what points should tour leader pay more attention when going through group check-in procedures at the airport ? going through group check-in procedures at the airport ?

Working Process of Working Process of Check-in at the Airport (ICheck-in at the Airport (I) )

Information Desk-- get the right information

Check-in Counter -- Arrive one hour ahead of

the departure time

Check-in Counter -- Check in for group--Luggage check in

Departure Lounge --Wait for boarding

Working Process of Working Process of Check-in at the Airport (II) Check-in at the Airport (II)

1.1. Reconfirm the depart time of the flight, Reconfirm the depart time of the flight, check the number of the group check the number of the group members and arrange tour coach for members and arrange tour coach for the group before the tour. the group before the tour.

2.2. Arrive at the airport one hour ahead of Arrive at the airport one hour ahead of the departure time of the flight the departure time of the flight

Working Process of Working Process of Check-in at the Airport (III) Check-in at the Airport (III)

3.3. Help the tourists check in their luggageHelp the tourists check in their luggage* Check the number of the luggage* Check the number of the luggage* have the luggage weighed and safely keep the* have the luggage weighed and safely keep the* boarding passes and luggage claim tags* boarding passes and luggage claim tags

4.4. Remind the tourists to keep their travel Remind the tourists to keep their travel documents and valuables in their hand documents and valuables in their hand luggage luggage

5.5. Take the group to the departure lounge and Take the group to the departure lounge and wait for wait for

boarding. boarding.

Explanation of Texts (I) Explanation of Texts (I)

1. At the Information Desk1. At the Information Desk

Key WordsKey Words

information desk, information desk,

check in, check in,

connecting flight, connecting flight,

departure time, departure time,

waiting lounge, waiting lounge,

Explanation of Texts (I)Explanation of Texts (I)

Useful Expressions Useful Expressions

a. Is this the right counter to check in for the fliga. Is this the right counter to check in for the flight to Sydney? ht to Sydney?

b. Where can I get my boarding pass and have b. Where can I get my boarding pass and have my luggage weighed?my luggage weighed?

c. What are the check-in procedures? c. What are the check-in procedures? d. Is the plane on schedule? d. Is the plane on schedule? e. What’s the departure time of the flight? e. What’s the departure time of the flight?

Explanation of Texts (I)Explanation of Texts (I)

Culture NotesCulture Notes

a. We have a connecting flight on MH235 to Kuala Lumpa. We have a connecting flight on MH235 to Kuala Lumpur. ur.

我们要转乘马航我们要转乘马航 235235 次航班去吉隆坡。次航班去吉隆坡。 connecting flight connecting flight 转接航班；转接航班； MHMH ：： Malaysia Airlines Malaysia Airlines

马来西亚航空公司；马来西亚航空公司； Kuala Lumpur Kuala Lumpur 吉隆坡，马来西吉隆坡，马来西亚的首都亚的首都

b. …check in for the flight NH203 to Tokyo.b. …check in for the flight NH203 to Tokyo. 办理全日空办理全日空前往东京的前往东京的 203203 次航班的登机手续。次航班的登机手续。

NHNH ：： All Nippon Airways Co Ltd. All Nippon Airways Co Ltd. 全日本空输株式会全日本空输株式会社社

Explanation of Texts (II)Explanation of Texts (II)

2. At the Check-in Counter 2. At the Check-in Counter

Key wordsKey words

check-in counter check-in counter

group check-ingroup check-in

boarding passboarding pass

luggage claim tags luggage claim tags


Useful Expressions Useful Expressions

a. Please wait at the departure lounge until it’s aa. Please wait at the departure lounge until it’s announced. nnounced.

b. Which seat do you prefer, a window seat or ab. Which seat do you prefer, a window seat or an aisle seat? n aisle seat?

c. You will have to show the boarding pass on yc. You will have to show the boarding pass on your way to board the plane. our way to board the plane.

d. Can I have a seat in the back of the plane? d. Can I have a seat in the back of the plane?


Culture NotesCulture Notes

a. SQ 368 to Singapore a. SQ 368 to Singapore 新加坡航空公司新加坡航空公司前往新加坡的前往新加坡的 368368 次航班；次航班； SQSQ ：： Singapore Airlines Singapore Airlines 新加坡航空公司新加坡航空公司 b. b. going to Melbourne by QF 238going to Melbourne by QF 238 乘坐澳乘坐澳洲航空公司的洲航空公司的 238238 次航班去墨尔本。次航班去墨尔本。 QF: Qantas Airways Ltd. QF: Qantas Airways Ltd. 澳洲航空公司。澳洲航空公司。

Explanation of Texts (III)Explanation of Texts (III)

3. Luggage Check-in 3. Luggage Check-in

Key wordsKey words

trans-continental flighttrans-continental flight

baggage allowancebaggage allowance

scalescale

overweight overweight

carry-on luggagecarry-on luggage


Useful expressions Useful expressions a. How many pieces of checked luggage have ya. How many pieces of checked luggage have y

ou got? ou got? b. Can I take this as a carry-on?b. Can I take this as a carry-on? c. Here are two tags for the suitcases and two lac. Here are two tags for the suitcases and two la

bels for the hand luggage. bels for the hand luggage. d. Your luggage exceeds the free baggage allod. Your luggage exceeds the free baggage allo

wance. wance. e. 30 kilograms free luggage allowance for first e. 30 kilograms free luggage allowance for first

class and 20 kilograms for economy class. class and 20 kilograms for economy class.


Cultural notes Cultural notes

free baggage allowance: free baggage allowance:

The amount of luggage which is allowed The amount of luggage which is allowed to carry on the plane free of charge by to carry on the plane free of charge by the airlinethe airline

Explanation of Texts (IV)Explanation of Texts (IV)

4. Transit and Transfer 4. Transit and Transfer

Key words Key words

transit transit

transfer transfer

boarding gate boarding gate

boarding timeboarding time

escalator escalator


Useful expressions Useful expressions a. Where should I take my connecting fliga. Where should I take my connecting flig

ht?ht? 　　 b. How long do we have to wait here? b. How long do we have to wait here? c. I lost my transit card. What should I do c. I lost my transit card. What should I do

now? now? d. How do I get to transit lounge from hered. How do I get to transit lounge from here ？？


Cultural notes Cultural notes

transit and transfer transit and transfer 过境与转机过境与转机过境是指旅客因所搭乘的班机在途中补充油过境是指旅客因所搭乘的班机在途中补充油

料，更换机组人员而在机场做短暂停留，通料，更换机组人员而在机场做短暂停留，通常不须换飞机；转机指旅客所乘的不是直飞常不须换飞机；转机指旅客所乘的不是直飞班机（班机（ direct flightdirect flight ），而必须在途中某机场），而必须在途中某机场转乘另一架飞机到达。转乘另一架飞机到达。

Explanation of Texts (V)Explanation of Texts (V)

5. Getting Aboard a Flight 5. Getting Aboard a Flight Key wordsKey words business classbusiness class economy classeconomy class ticket confirmticket confirm overhead compartment overhead compartment control button control button cabincabin take offtake off

Explanation of Texts (V)Explanation of Texts (V)

Useful expressionsUseful expressions a. This bag is for storage in an overhead bin or a. This bag is for storage in an overhead bin or

under the seat. under the seat. b. You can carry one piece of hand luggage b. You can carry one piece of hand luggage

into cabin. into cabin. c. You can put your coat and small things on c. You can put your coat and small things on

the tack over your head and your bag here at the tack over your head and your bag here at your feet. your feet.

d. All carry-on luggage must be placed d. All carry-on luggage must be placed underneath the seat in front of you or in the underneath the seat in front of you or in the overhead compartment. overhead compartment.

Explanation of Texts (VI)Explanation of Texts (VI)

6. Airport Announcement 6. Airport Announcement

Key words Key words

arrivalarrival

departure departure

announce announce

schedule schedule

delay delay

Explanation of Texts (VI)Explanation of Texts (VI)

Useful expressions Useful expressions a. Thai Airways announces the departure of Flia. Thai Airways announces the departure of Fli

ght 454 to Bangkok. Will passengers for this flight 454 to Bangkok. Will passengers for this flight please go to Gate 7?ght please go to Gate 7? 　　

b. Passengers from Shanghai. You have arriveb. Passengers from Shanghai. You have arrived at Australia’s capital, Canberra. Please proced at Australia’s capital, Canberra. Please proceed to the luggage claim area to get your luggaged to the luggage claim area to get your luggage. e.

c. Your attention, please. Flight BA 328 from Loc. Your attention, please. Flight BA 328 from London will be one hour late on account of big fog.ndon will be one hour late on account of big fog.

Cultural notes Cultural notes a. a. This is the final call for TG flight 260 to Bangkok. This is the final call for TG flight 260 to Bangkok. 这是对泰航前往曼谷的这是对泰航前往曼谷的 260260 次航班的最后一次通报。次航班的最后一次通报。 TG: Thai Air-ways International Ltd. TG: Thai Air-ways International Ltd. 泰国国际航空公司泰国国际航空公司 ;;

Bangkok: Bangkok: 曼谷，泰国首都。曼谷，泰国首都。 b. Your attention, please. Flight BA 328 from London b. Your attention, please. Flight BA 328 from London will be one hour late on account of big fog. will be one hour late on account of big fog. BA: British Airways, BA: British Airways, 英国航空公司英国航空公司 ; ; on account of: because of someone or something;on account of: because of someone or something;

Explanation of Texts Explanation of Texts (VI)(VI)

ConsolidationConsolidation

Q and A Q and A 1. When you have your luggage checked in, 1. When you have your luggage checked in,

the luggage is only 5 kg overweight. What the luggage is only 5 kg overweight. What should you do? should you do?

2. When you check in at the airline counter, if 2. When you check in at the airline counter, if you want to have your seats close to each you want to have your seats close to each other, what would you say to the clerk? other, what would you say to the clerk?

3. What is the differences between “Non-stop 3. What is the differences between “Non-stop flight” and “direct flight”? flight” and “direct flight”?

ConsolidationConsolidationRole-play Role-play Situation A: Situation A: You are a tour leader. You have 20 members in You are a tour leader. You have 20 members in

your tour group. You are going to Tokyo by Flight your tour group. You are going to Tokyo by Flight NH 108. You have got 24 pieces of luggage all NH 108. You have got 24 pieces of luggage all together. You check in for your group at the check-together. You check in for your group at the check-in counter of All Nippon Airways. Ask the clerk to in counter of All Nippon Airways. Ask the clerk to help you. help you.

Situation B: Situation B: You are a tour leader. You are taking a group to You are a tour leader. You are taking a group to

transfer to Flight OZ 312 to Seoul. Your plane transfer to Flight OZ 312 to Seoul. Your plane leaves at Gate 8 but you take the group to Gate 18. leaves at Gate 8 but you take the group to Gate 18. You ask an airport clerk to help you. Make up a You ask an airport clerk to help you. Make up a dialogue between the clerk and you.dialogue between the clerk and you.

AssignmentsAssignments

1.1. Learn by heart the dialogue “ Luggage Learn by heart the dialogue “ Luggage Check-in” and then practice the Check-in” and then practice the dialogue in pair. dialogue in pair.

2. Listen to the airport announcements 2. Listen to the airport announcements and turn it into Chinese orally. and turn it into Chinese orally.

Thank you!Thank you!

Documents

Part II OUTBOUND TOURISM Unit 1 At the Airport (I) ---- Check-in at the Airport