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SBI INFRA MANAGEMENT SOLUTIONS PVT. LTD.(A Wholly Owned Subsidiary of SBI)
SBI AO, Nehru Place,
REQUEST FOR PROPOSAL FOR CARETAKERAT 900 ATM SITES IN THE STATE OF RAJASTHAN
Tender
CIRCLE HEAD & VICE PRESIDENTSBI INFRA MANAGEMENT SOL.PVT.LTD.
1
INFRA MANAGEMENT SOLUTIONS PVT. LTD.
(A Wholly Owned Subsidiary of SBI) CIRCLE OFFICE
SBI AO, Nehru Place, First floor, Tonk Road, Jaipur-302015
Part – I (Technical Bid)
REQUEST FOR PROPOSAL FOR CARETAKER / HOUSEKEEPING AND MAINTENANCE SERVICES ATM SITES IN THE STATE OF RAJASTHAN
Tender Id: JAI202007013
CIRCLE HEAD & VICE PRESIDENT
SBI INFRA MANAGEMENT SOL.PVT.LTD. SBI-AO 1st floor,
A-5, Nehru Place. [email protected]
0141-2745273
HOUSEKEEPING AND MAINTENANCE SERVICES
SL No. 1 REQUEST FOR PROPOSAL2 OVERVIEW OF REQUIREMENTS3 MANDATORY ELIGIBILITY CRITERIA4 TERMS AND CONDITIONS OF THE PROPOSAL5 PROPOSAL GUIDELINES6 OVERVIEW OF EVALUATION PROCESS7 PROPOSAL FORMAT8 OTHER TERMS AND CONDITIONS
SL No. 1 RESPONSIBILITIES OF CARETAKER AGENCY2 REFERENCE SITE DETAILS3 PROFILE OF THE CARETAKER AGENCY4 COMPLIANCE TO ELIGIBILITY CRITERIA5 TECHNICAL BID (PART 1 TO PART 3)6 OFFER COVERING LETTER7 REPORTS ON CARETAKER SERVICES8 MIS REPORTS / CERTIFICATES/ UNDERTAKING9 CHECK LIST FOR BIDDER
10 FORMAT FOR PRE BID QUERY
11 CERTIFICATE FROM CLIENT TO BE ENCLOSED WITH
12 BANK RATING SHEET (FOR OFFICE USE ONLY)13 TERMS & CONDITIONS OF E14 PROCEDURE OF E
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CONTENTS
PARTICULAR PAGE No
REQUEST FOR PROPOSAL 3OVERVIEW OF REQUIREMENTS 5
MANDATORY ELIGIBILITY CRITERIA 12TERMS AND CONDITIONS OF THE PROPOSAL 13
PROPOSAL GUIDELINES 17OVERVIEW OF EVALUATION PROCESS 18
PROPOSAL FORMAT 22OTHER TERMS AND CONDITIONS 23
ANNEXURES
PARTICULAR PAGE No
RESPONSIBILITIES OF CARETAKER AGENCY 25REFERENCE SITE DETAILS 28
PROFILE OF THE CARETAKER AGENCY 29NCE TO ELIGIBILITY CRITERIA 31
TECHNICAL BID (PART 1 TO PART 3) 32OFFER COVERING LETTER 37
REPORTS ON CARETAKER SERVICES 39MIS REPORTS / CERTIFICATES/ UNDERTAKING 43
CHECK LIST FOR BIDDER 44FORMAT FOR PRE BID QUERY 46
CATE FROM CLIENT TO BE ENCLOSED WITH RFP 47
BANK RATING SHEET (FOR OFFICE USE ONLY) 48TERMS & CONDITIONS OF E-TENDERING 50
PROCEDURE OF E-TENDERING 51
PAGE No.
3 5 2 3 7 8 2 3
PAGE No.
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29 1 2
37 39 3 4 6
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48 0 1
1. REQUEST FORPROPOSAL
SBI Infra Management Solutions Pvt. Ltd. (herein afterFirst Floor , Tonk Road, Jaipur on behalf of SBI Invites through online e-Tendering System Portal (Public Ltd./Pvt. Ltd. Company)for Caretaking/ Housekeeping and Maintenance services referred to as “Agencies”) for providing about 900 Automated Teller Machine (ATM)period of 02 years. Contract may be extended for further 1 year on same terms & conditions if services found satisfactory by SBI number of ATM Sites for Caretaking Services, depending on its requirement.
The Bank requests response to this RFP from those norms detailed in this RFP (Item 3). The the Bank www.sbi.co.in(under menu ‘SBI in the News” https://www.etender.sbi/SBIETENDER.
Rs.50,000/- (Rupees Fifty Thousand onis to be deposited through SB CollectMode only. Tender fee in the form of DD/B. cheque etc. will not be accepted. Such tenders without Online Payment Receipt will be rejected.
The time schedule for various activities is listed below:Last date of submission of Pre- Bid Queries on RFP (if any) by e-mail on prescribed format (Annexure-10) to us email ID – [email protected](9414967739) Last date and time for submission of
in response to this RFP for bothOnline(Price Bid) and Offline(Technical Bid) and Online tender fee through SB collect(www.Onlinesbi.com- SB Collect- State of corporate (all India) - type of corporate (Commercial services)Commercial services name (SBI Infra Management Solutions private Ltd.)- Select payment category (Tender application fees)- Enter tender id(JAI202007013 )
Date and time of opening Technical Bid (Offline)
Date and time of opening Price Bid (online)
3
SBI Infra Management Solutions Pvt. Ltd. (herein after mentioned SBIIMS), SBI AO, AFirst Floor , Tonk Road, Jaipur on behalf of SBI Invites proposals, technical (offline) and commercial
Tendering System Portal https://www.etender.sbi/SBIETENDERLtd./Pvt. Ltd. Company)for Caretaking/ Housekeeping and Maintenance services
for providing Housekeeping and maintenance / Caretaking ServicesMachine (ATM) Sites of the Bank in the State of Rajasthan for a
Contract may be extended for further 1 year on same terms & conditions if by SBI . The Bank may, at its discretion, increase or decrease the
Caretaking Services, depending on its requirement.
The Bank requests response to this RFP from those bidders, who are eligible as per the eligibility norms detailed in this RFP (Item 3). The Tender document can be downloaded from the web site of
menu ‘SBI in the News” -‘Procurement News’) or SBI e.
only) – A Non-Refundable Tender Application & Processing Fee deposited through SB Collect. Please submit Tender Processing Fee
in the form of DD/B. cheque etc. will not be accepted. Such tenders without will be rejected.
The time schedule for various activities is listed below: Bid Queries
n prescribed
Date: 08/08/2020 Time: Till 3:00 PM
Last date and time for submission of Bids for both
(Price Bid) and and Online
tender fee through SB collect State of corporate (all
type of corporate (Commercial services)-Commercial services name (SBI Infra Management
Select payment category (Tender )
Date:19/08/2020 Time: Till 3:00PM
Date and time of opening Technical Bid Date: 20/08/2020 Time: 3:00 PM Place: SBI INFRA MANAGEMENT SOL. PVT. LTD. SBI-AO, 1st floor A-5, Nehru Place
Bid (online) Date:27/08/2020 Time: Till 3:00PM
MS), SBI AO, A-5 Nehru Place, proposals, technical (offline) and commercial
R from Agencies Ltd./Pvt. Ltd. Company)for Caretaking/ Housekeeping and Maintenance services (hereinafter
Caretaking Services(CTS) at Sites of the Bank in the State of Rajasthan for a
Contract may be extended for further 1 year on same terms & conditions if its discretion, increase or decrease the
who are eligible as per the eligibility document can be downloaded from the web site of
‘Procurement News’) or SBI e-Tender Portal
Refundable Tender Application & Processing Fee through Online
in the form of DD/B. cheque etc. will not be accepted. Such tenders without
Place: SBI INFRA MANAGEMENT SOL. PVT. LTD.
For e-Tender related queries
Service provider: M/s. e-Procurement Technologies Ltd. Ahmadabad.Help Desk: Contact Person: Miss Bina Soni, PH:6354919566
e-mail: bina.soni@auctiontiger.
Contact Persons: (On working days 9 AM to 6 PM)
E-Procurement technologies Limited, Ahmadabad.
1. Salina Motani:
2. Jaymeet Rathod:3. Kanchan Kumari:4. Vinayak Khambe:5. Anshul Juneja:6. Nandan Valera:7. Hemangi Patel:8. Nadeem Mansuri:9. Deepak Narekar:10. Sujith Nair:Primary Contact Numbers:
This RFP is not an offer by the Bank, but an invitation for Bidder response. on behalf of the Bank, whatsoever, shall arise from the RFP process unless and until a formal contract is signed and executed by the duly authorized signatories of the Bank and the selected Bidder.All Bids in response to this RFP have SBI E- Tender Portal and technical bid offline at SBIIMS Circle office Jaipurstipulated date and time . Bids received after due date/time, in anynot be entertained. Bids received at any other office of State Bank of India will not be entertained.
Bidders have to submit along with their Bid a nofRs.50,000/- (Rs. Fifty Thousand only)(Refundable**)of Rs.40,00,000/-(Rupees India, Payable at Jaipur. Decision of the Bank in regard to selection of Organizations will be final. The Bank is not bound to assign any reasoncorrespondence will be entertained in this
** Refundable to unsuccessful bidders process. The Bank has absolute right and discretion either to accept or reject any of the sealed tenders or withdraw the tender notice at
DEFINITIONS
As used in this proposal, the following terms will have the following meanings. Capitalized terms not defined in this proposal will have the meaning assigned in the Agreement elsewhere.
“ATM” means Automated Teller Machine/ Cash Deposit Machines/ Cash Recycler Machines / Automated Deposit(Passbook Printer) etc.
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Procurement Technologies Ltd. Ahmadabad.
Contact Person: Miss Bina Soni, PH:-079- 68136889,
(On working days 9 AM to 6 PM) Procurement technologies Limited, Ahmadabad.
Salina Motani:- 079-68136843,[email protected]
Jaymeet Rathod:- 079-68136829,[email protected] Kumari:- 079-68136820,[email protected] Khambe:- 079-68136835,[email protected] Anshul Juneja:- 079-68136840,[email protected] Valera:- 079-68136843,[email protected] Hemangi Patel:- 079-68136852,[email protected] Nadeem Mansuri:- 079-68136853,[email protected] Deepak Narekar:- 079-68136863,[email protected] Sujith Nair:- 079-68136857,[email protected]
Primary Contact Numbers: - +91-9081000427, 9904407997
This RFP is not an offer by the Bank, but an invitation for Bidder response. No contractualon behalf of the Bank, whatsoever, shall arise from the RFP process unless and until a formal contract
uted by the duly authorized signatories of the Bank and the selected Bidder.have to be submitted Price bid through online mode only on
and technical bid offline at SBIIMS Circle office JaipurBids received after due date/time, in any other form other than online will
Bids received at any other office of State Bank of India will not be entertained.
Bidders have to submit along with their Bid a non-refundable Tender application & processing fee (Rs. Fifty Thousand only) through SB Collect and an Earnest Money Deposit
(Rupees Forty Lakhs only) to be deposited in favor of State Bank of Decision of the Bank in regard to selection of Organizations will be final.
any reason for acceptance/ rejection of any applications and no in this regard.
sful bidders within 30 days after completion of the tender
The Bank has absolute right and discretion either to accept or reject any of the sealed the tender notice at any time without assigning any reason
As used in this proposal, the following terms will have the following meanings. Capitalized terms not defined in this proposal will have the meaning assigned in the Agreement elsewhere.
means Automated Teller Machine/ Cash Deposit Machines/ Cash Dispenser Machines / Cash Recycler Machines / Automated Deposit-cum-Withdrawal Machines (ADWMs)/ SWAYAM Machines
[email protected] [email protected]
No contractual obligation on behalf of the Bank, whatsoever, shall arise from the RFP process unless and until a formal contract
uted by the duly authorized signatories of the Bank and the selected Bidder. through online mode only on
and technical bid offline at SBIIMS Circle office Jaipur, within the other form other than online will
Bids received at any other office of State Bank of India will not be entertained.
Tender application & processing fee Earnest Money Deposit
in favor of State Bank of Decision of the Bank in regard to selection of Organizations will be final.
for acceptance/ rejection of any applications and no
within 30 days after completion of the tender
The Bank has absolute right and discretion either to accept or reject any of the sealed time without assigning any reason whatsoever.
As used in this proposal, the following terms will have the following meanings. Capitalized terms not
Dispenser Machines / Cash Withdrawal Machines (ADWMs)/ SWAYAM Machines
“ATM Site/ e-lobbies” means the room (where one or more ATMs/CDMs/CDs/Cash Recyclers/ Automated Deposit-cum-Withdrawal Machines (ADWMs)/ Kiosks/ SWAYAM etc. are functioning) identified and advised by the State Bank of India (SBI) to the agency from time to time for providing Caretaker Services. ATM site may have more than one ATM and/or Machine. It is clarified that the room(s) situated in one location irrespective of number of ATMs operating (one or more) in the location will be treated as one ATM Site.
“ACM/Alternate Channel Manager/Channel Manager” employee of State Bank of India, dealing with ATM Operations.
“AO” means Administrative Office(s) of State Bank of India under
“Bank/SBI/State Bank” means State Bank of India
SBIIMS” shall means SBI Infra Management Solutions Pvt. Ltdsubsidiary having Head Office at Mumbai and One of its Circle office at First Floor, SBI AO, ANehru Place, Tonk Road, Jaipur and includes the client’s representatives, successors and assigns “Branch” means branch (es) of State Bank of India
“CT/Caretaker” means the unskilled employee of Caretaker/Housekeeping & Maintenance Agency providing Housekeeping and maintenance / Caretaker Services at ATM Sites/Branches/Administrative offices.
“CTA/Agency” means Caretaker/Housekeeping & Maintenance Agency/ thprovide the Caretaker Services to SBI pursuant to this RFP
“CTS/CaretakerServices”means CaretakerAgency at the ATM Site
“Customer/ Visitor” means the customer of SBI or othATM
“LHO” means Local Head Office of SBI, located at site in the State of Rajasthan.
“RBO” means Regional Business Office of SBI, LHO,
2. OVERVIEW OFREQUIREMENTS
2.1 The Bank desires to provide worldwell- dressed, well-mannered and helpful Sites. It is, therefore, essential that the Caretaker Agency recruiting in a continuous manner Services, as per the standards stipulated by the Bank in terms of the Services mentioned here under.
2.2 The Caretaker/Housekeeping providing and managing the Caretaker ATM Sites allotted to them and ensuring the presence and performance of duties by the Caretakers engaged by CTA Caretaker Services by the Caretaker Agency is not permitted. transferable/non- assignable.
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means the room (where one or more ATMs/CDMs/CDs/Cash Recyclers/ Machines (ADWMs)/ Kiosks/ SWAYAM etc. are functioning)
identified and advised by the State Bank of India (SBI) to the agency from time to time for providing Caretaker Services. ATM site may have more than one ATM and/or Machine. It is clarified that the oom(s) situated in one location irrespective of number of ATMs operating (one or more) in the
location will be treated as one ATM Site.
“ACM/Alternate Channel Manager/Channel Manager” means authorized representative/ official / ndia, dealing with ATM Operations.
means Administrative Office(s) of State Bank of India under Jaipur Circle.
means State Bank of India
SBI Infra Management Solutions Pvt. Ltd. (SBIIMS), its wholly ownedsubsidiary having Head Office at Mumbai and One of its Circle office at First Floor, SBI AO, A
and includes the client’s representatives, successors and assigns
means branch (es) of State Bank of India
means the unskilled employee of Caretaker/Housekeeping & Maintenance Agency providing Housekeeping and maintenance / Caretaker Services at ATM Sites/Branches/Administrative
means Caretaker/Housekeeping & Maintenance Agency/ the Contractor engaged to provide the Caretaker Services to SBI pursuant to this RFP
Caretaker Services to be provided by Caretaker agency/
means the customer of SBI or other Bank's customer/ person using the SBI
means Local Head Office of SBI, located at Jaipur having jurisdiction over the respective ATM
means Regional Business Office of SBI, LHO, Jaipur.
MENTS
The Bank desires to provide world-class services to its customers at its ATM mannered and helpful Caretakers and with top class ambience of its
It is, therefore, essential that the Caretaker Agency (CTA) has infrastructure capable of recruiting in a continuous manner the Caretakers and providing uninterrupted Services, as per the standards stipulated by the Bank in terms of the Specification of
here under.
eping and Maintenance Agency (CTA) shall be responsible Caretaker Service, which includes engaging Caretakers
Sites allotted to them and ensuring the presence and performance of duties by the CTA at the ATM sites. Out sourcing or Sub contracting
Caretaker Services by the Caretaker Agency is not permitted. The contract is non
means the room (where one or more ATMs/CDMs/CDs/Cash Recyclers/ Machines (ADWMs)/ Kiosks/ SWAYAM etc. are functioning)
identified and advised by the State Bank of India (SBI) to the agency from time to time for providing Caretaker Services. ATM site may have more than one ATM and/or Machine. It is clarified that the oom(s) situated in one location irrespective of number of ATMs operating (one or more) in the
means authorized representative/ official /
. (SBIIMS), its wholly owned subsidiary having Head Office at Mumbai and One of its Circle office at First Floor, SBI AO, A-5
and includes the client’s representatives, successors and assigns
means the unskilled employee of Caretaker/Housekeeping & Maintenance Agency providing Housekeeping and maintenance / Caretaker Services at ATM Sites/Branches/Administrative
e Contractor engaged to
agency/Housekeeping
er Bank's customer/ person using the SBI
having jurisdiction over the respective ATM
ATM Sites through and with top class ambience of its ATM
as infrastructure capable of and providing uninterrupted Caretaker
Specification of
shall be responsible for Caretakers at the
Sites allotted to them and ensuring the presence and performance of duties by the Sub contracting of the The contract is non-
2.3 The CTA will be responsible/
a) Engaging Caretakers at the ATM available 24x7 bases at the ATM changed (one or two or three shifts of 8 hours each) for which the availed, to ensure proper services are delivered at the site. Bank has the discretion to rationalize number of shifts per site and number of Caretakers per site, as and when required.
b) Providing uninterrupted Caretaker Services mentioned in point 2.4providing Caretaker Services, before
c) CTA will be responsible for Management and supervision of monitoring, managing and supervising them
d) Ensuring compliance of all applicable statutory laws while providing statutory obligations in respect of the
e) CTA should not deploy CaretakerCaretakers deployed should be medically & physically fit and should have minimum education qualification of 8th Standard Pass and should be able to write & read Hindi and workable knowledge of English language.
f) The CTA should not deploy any person as Comes to the notice of the Bank that CTA has engaged any Caretaker with criminal record/conviction, the services of CTA may be terminated at the discretion
g) Duty list of Caretaker to be displayed at the and CTA has to ensure that Caretakers ensure that Caretakers with lax and neglectful behavretained & shall be replaced accordingly
h) CTA should provide a mobile phone & active Sites and ensures that the Caretaker connectivity with enough talk time
i) The CTA should ensure that the for the service entrusted by the
j) CTA will be liable for damage to the or any parts / portion of the ATM
k) Deputation of CTA’s representatives/Manager/ any authorized representative of the Bank) to inspect twhether the caretaker services are delivered as per the Service Specifications of the Bank and determining/arriving at any deficiency in services by the
l) Collection of the Reports on Caretaker any authorized representative of the Bank every month same along with attendance sheet & their Invoice to
m) Ensuring that every Caretaker engaged India only, for crediting their Salary
n) The CTA shall appoint/transfer/ locations at any point of time with intimation to any ensuring that replacement is provided
o) The Caretaker(s) engaged by CTA Payroll and in no event the Caretaker(s) shall be deemed to be the employees of the Bank. It will be the responsibility of the Labour Department and SBI, as and
p) CTA shall be solely liable and responsible for Wages Act, 1948, PF Contribution, ESIC Contribution, etc. ato the Caretakers, during the Contract period. The applicable wages shall be the rate of minimum wages notified by the Central Government from time to time in respect of unskilled category
6
will be responsible/ liable for:
ATM Sites allotted to them, such that Caretakers ATM Site as advised by the Bank. Shift timing(s)
or three shifts of 8 hours each) for which the Caretaker er services are delivered at the site. Bank has the discretion to
rationalize number of shifts per site and number of Caretakers per site, as and when required.Caretaker Services at the ATM Sites as per the ―
Services mentioned in point 2.4and Caretakers so engaged shall be trained by before deploying at ATM Sites.
Management and supervision of Caretakers, inclusupervising them.
Ensuring compliance of all applicable statutory laws while providing caretaker statutory obligations in respect of the Caretakers engaged by the agency. CTA should not deploy Caretakers with age less than 18 years and greater than 60 years. Caretakers deployed should be medically & physically fit and should have minimum education qualification of 8th Standard Pass and should be able to write & read Hindi and workable
. should not deploy any person as Caretaker with criminal record/conviction. If
to the notice of the Bank that CTA has engaged any Caretaker with criminal record/conviction, the services of CTA may be terminated at the discretion of the Bank.
to be displayed at the ATM site and copy of it to be given to Caretakers performs their duty as per the duty list.
with lax and neglectful behavior/ attitude during duty hours must not be accordingly.
should provide a mobile phone & active SIM Card to the Caretakers deployed at SBI Caretaker placed at the ATM Site has round the clock
talk time. should ensure that the Caretaker should not replace himself with others
the CTA. will be liable for damage to the all machines installed at ATM site /its perip
ATM site on account of any deficiencies in services.representatives/checkers every month along with Bank Officials (Channel
Manager/ any authorized representative of the Bank) to inspect the ATM services are delivered as per the Service Specifications of the Bank and
deficiency in services by the CTA. Caretaker Services (Annexure 7 and 7A) from C
representative of the Bank every month for the purpose of submission of the same along with attendance sheet & their Invoice to the Bank.
engaged by CTA has a Saving Bank Account with State Bank Salary by the agency.
shall appoint/transfer/ rotate/ replace all or any of the Caretakers locations at any point of time with intimation to any authorized representative
hat replacement is provided in time. CTA shall be the employees of CTA and should be on the
and in no event the Caretaker(s) shall be deemed to be the employees of the Bank. It will be the responsibility of the CTA to provide details of Caretakers engaged by them to the
Department and SBI, as and when demanded. shall be solely liable and responsible for payment of Minimum Wages as per the Minimum
Act, 1948, PF Contribution, ESIC Contribution, etc. and other applicable statutory dues during the Contract period. The applicable rate for payment of minimum
shall be the rate of minimum wages notified by the Central Government from time to time in respect of unskilled category “Employment of Sweeping &Cleaning”.
Caretakers should be Site as advised by the Bank. Shift timing(s) is/are liable to be
Caretaker Services are er services are delivered at the site. Bank has the discretion to
rationalize number of shifts per site and number of Caretakers per site, as and when required. Sites as per the ―Specification of
so engaged shall be trained by CTA for
including deploying,
caretaker services and
s with age less than 18 years and greater than 60 years. Caretakers deployed should be medically & physically fit and should have minimum education qualification of 8th Standard Pass and should be able to write & read Hindi and workable
with criminal record/conviction. If it to the notice of the Bank that CTA has engaged any Caretaker with criminal
of the Bank. site and copy of it to be given to Caretakers
performs their duty as per the duty list. CTA will also ior/ attitude during duty hours must not be
deployed at SBI ATM Site has round the clock mobile
should not replace himself with others at ATM Site
peripherals/cash loss site on account of any deficiencies in services.
every month along with Bank Officials (Channel ATM sites to examine
services are delivered as per the Service Specifications of the Bank and
) from Channel Manager/ the purpose of submission of the
has a Saving Bank Account with State Bank of
Caretakers from ATM Site representative of the Bank after
and should be on the CTA's and in no event the Caretaker(s) shall be deemed to be the employees of the Bank. It
engaged by them to the
as per the Minimum nd other applicable statutory dues
payment of minimum shall be the rate of minimum wages notified by the Central Government from time to
Cleaning”. Any legal
case/expenses/penalty arising out of violation of any provisions of Minimum Wages Act or any other Act, Rules or Regulations shall be at the cost of responsible for the same. Finadue to violation of Minimum Wages be recovered from the CTA/ performance Bank Guarantee and/or from Interest bearing STDR of SBI furnished as security deposit by the CTA to the Bank while awarding
2.4 SPECIFICATION OFSERVICES 2.4.1 Briefly the Caretaker Services will include
a) Sweeping and Cleaning of ATM gates, stairs, ATM exterior, ATM screen, fascia &
b) Display of publicity materials, banners, posters etc., supplied by the Bank in the ATM Sites as per instructions besides replenishing leac) Assisting customers appropriately, the customers. d)Informing forthwith to the Branch Manager / Channel Manager/ any authorized representative ofthe Bank, any irregular and / or People etc. at the ATM Site/Kiosks, including any break down in the ATM or AC.
e)Providing hand sanitizer to be used by all customersmeasure to avoid the spared of any virus infections etc
2.4.2 CTA should provide the mentioned services are descriptive but
1. Caretakers should always be in proper uniform, wear leather black shoes, includin
season sweaters with the logo of identification badges/photo identity card of the
2. Caretakers should maintain cleanliness of the times neat, tidy and spotlessly clean. This includes all items in the room gates, stairs, ATM exterior, ATM screen, and tidy and so as to maintain a hygienic atmosp
3. Caretakers should empty Garbage bins. Garbage and of daily at regular interval as frequently as needed. In materials, banners, posters etc., supplied by the Bank, n
4. Caretakers should provide general assistance, if required, to customers at caretaker shall not operate the ATM caretaker shall manage customer’s queue
5. Caretakers should deal with the customers covered face, squatters, hawkers etc. inside the and avoid being provoked.
6. Caretakers should guide the customerATM.
7. Caretakers should receive complaints/requests/suggestions in writing from customers, in the register provided by the Bank. Complaints/requests/suggestions received during a handed over to the Branch official/Authorized Official/Channel Manager/ any authorized representative of the Bank on next any manner.
8. Caretakers should immediately escalate problems of ATM, lighting, AC, UPS, Access door) including theft/theft attempt/doubtful activities/criminal
7
case/expenses/penalty arising out of violation of any provisions of Minimum Wages Act or any other Act, Rules or Regulations shall be at the cost of CTA only and the Bank shall not be
the same. Financial liabilities/legal complications devolved against the Bank Wages Act or any other Act, Rules or Regulations by the
CTA/ from the amount payable to CTA and/or by invoking the uarantee and/or from Interest bearing STDR of SBI furnished as security
to the Bank while awarding the contract.
Services will include the following: ATM sites, including all items in the room like wall, ceiling, screen, fascia & signage etc.
Display of publicity materials, banners, posters etc., supplied by the Bank in the ATM Sites as per instructions besides replenishing leaflets, brochures etc.
appropriately, where required, but not doing ATM transactions on behalf of
Informing forthwith to the Branch Manager / Channel Manager/ any authorized representative of emergency situation which may lead to loss
at the ATM Site/Kiosks, including any break down in the ATM or AC.
Providing hand sanitizer to be used by all customers/ Surfaces as a preventive/ hygienic spared of any virus infections etc.
Caretaker Services as mentioned here underbut not exhaustive):
should always be in proper uniform, wear leather black shoes, includinwith the logo of CTA and should carry proper authorization and photo
identification badges/photo identity card of the Caretaker Agency. should maintain cleanliness of the ATM sites, including keeping the
and spotlessly clean. This includes all items in the room like wall, ceiling, screen, fascia & signage etc., all should be spotlessly clean, hygienic atmosphere.
empty Garbage bins. Garbage and waste materials are emptied and disposed of daily at regular interval as frequently as needed. In ATM site, except machinery and the publicity materials, banners, posters etc., supplied by the Bank, nothing should be stored.
should provide general assistance, if required, to customers at ATM site. ATM in any manner whatsoever on Customer‘s
customer’s queue. should deal with the customers politely. Prohibit entry of persons wearing helmet
etc. inside the ATM room. The caretaker shall exercise
should guide the customer to the nearest ATM site in case of failure of service by the
should receive complaints/requests/suggestions in writing from customers, in the register provided by the Bank. Complaints/requests/suggestions received during a
ed over to the Branch official/Authorized Official/Channel Manager/ any authorized representative of the Bank on next day. The Caretaker shall not accept any gratitude or
should immediately escalate problems of any kind (e.g. malfunctioning/ breakdown of lighting, AC, UPS, Access door) including theft/theft attempt/doubtful activities/criminal
case/expenses/penalty arising out of violation of any provisions of Minimum Wages Act or any only and the Bank shall not be
ncial liabilities/legal complications devolved against the Bank Act or any other Act, Rules or Regulations by the CTA will
and/or by invoking the uarantee and/or from Interest bearing STDR of SBI furnished as security
luding all items in the room like wall, ceiling, floor,
Display of publicity materials, banners, posters etc., supplied by the Bank in the ATM Sites as
transactions on behalf of
Informing forthwith to the Branch Manager / Channel Manager/ any authorized representative of loss of the property,
as a preventive/ hygienic
under (the below
should always be in proper uniform, wear leather black shoes, including for winter and should carry proper authorization and photo
sites, including keeping the ATM Sites at all wall, ceiling, floor,
& signage etc., all should be spotlessly clean, neat
materials are emptied and disposed site, except machinery and the publicity
site. However, the
in any manner whatsoever on Customer‘s behalf. The
Prohibit entry of persons wearing helmet or with shall exercise restraint
site in case of failure of service by the
should receive complaints/requests/suggestions in writing from customers, in the register provided by the Bank. Complaints/requests/suggestions received during a day will be
ed over to the Branch official/Authorized Official/Channel Manager/ any authorized shall not accept any gratitude or reward in
g. malfunctioning/ breakdown of lighting, AC, UPS, Access door) including theft/theft attempt/doubtful activities/criminal
activities like burglary, snatching, hold up, pilferage, sabotage, fire, natural calamities etc. at/around ATM/ATM site etc. to authorized representative of the Bank. details of such reports made including persons informed
9. Maintain an Access Register at ATM representatives from the Bank/vendor(s).
10. Caretaker should have the contact numbers of the local designated officials of 11. Caretaker should have the contact numbers of respective Bank officials (Cha
authorized representative of the Bank/ 12. Caretaker should arrange to get and display publicity materials, banners,
the Bank in the site as per instructions besides replenishing leaflets, 13. Caretakers should take care of the site ensuring that the site is clean, electrical fittings and signage
are working and switched off when not required, racks are filled with provided at site.
14. If at any time the ATM is out of service, Branch/Channel Manager/ any 8adetails of concerned person provided
15. Caretaker should invariably be present including the Back room [if available] of the so, however Caretaker should take including the ATM.
16. Caretakers should call Police station, Fire service etc. in case of emergencies, and simultaneously inform the Branch Manager/Channel Manager/
17. It is clarified that the Caretaker shall person or keep the same at ATM staff union and association activities
18. The Caretaker should not replace himself with others at CTA.
19. If any of the belongings left inadvertently by the visitors, the same should be handed over to the concerned Channel Manager/ any the Branch to which ATM is linked,
20. The Caretaker should not do any Business/selling of products while stationed 21. Be available at the ATM site as per duty roster for 08 hours duty for 24 x 7 x 365 (in three shifts
from 06.00 A.M. to 02.00 P.M., from 02.0(no deviation). Bank shall have the sole right regarding deciding number of shifts for any site.
22. Under no circumstances a Caretaker will do more than 08 hours duty and in other case the Company has to provide relievers to avoid any overtime / extra duties. After 06 days continuous duties for 08 hours per day, the Caretaker will be provided with one day rest and a reliever may be engaged for that duty as per Central Government directions. The ATM sites sunattended.
23. The Contractor should ensure cleanliness of glass surfaces and proper cleaning of the machine, floor wall and the ATM site by the caretakers engaged for the purpose. The agency will provide cleansing materials as mentioned in should be of standard quality (ISI) available in market. Every month on or before 7materials has to be handed over to the Caretakers in front of Branch Manager / entrusted Officer of the Bank / Branch. The agency will submit a Cleansing Materials Receipt Certificate as perAppendix C from the Caretakers duly counter signed (with stamp) the Branch Manager / entrusted Officer of the Bank, failing which a penalty of Rs.200/
24. Where necessary, Caretakers shall switch off / on the generator set and refill the fuel to be provided and arranged by SBI.
25. Caretakers shall prevent use of the premises by squatters / animals, hawkers or undesirable persons.
26. Caretakers shall prevent misuse of the premises by antisocial elements or any such activities and note any sort of untoward incident in the Daily Report Register and inform the Branch Manager / BankOfficialoftheLinkBranchornearestBranch.TheCaretakeronduty
8
snatching, hold up, pilferage, sabotage, fire, natural calamities etc. the concerned Branch Manager / Channel Manager/ any
authorized representative of the Bank. Caretakers will maintain a suitable register for entering details of such reports made including persons informed by him.
ATM site, for acknowledging the access given to any authorized /vendor(s).
the contact numbers of the local designated officials of the the contact numbers of respective Bank officials (Channel Manager/
authorized representative of the Bank/ Branch Manager) should arrange to get and display publicity materials, banners, posters
the Bank in the site as per instructions besides replenishing leaflets, brochures etccare of the site ensuring that the site is clean, electrical fittings and signage
are working and switched off when not required, racks are filled with brochures / pamphlets when
service, caretaker should immediately notify Vendors authorized representative of the Bank, along with the contact
provided by the bank. present in front of the ATM Site and should not enter inside,
including the Back room [if available] of the ATM site, unless extremely necessary or take proper care of all the assets of the Bank in the
call Police station, Fire service etc. in case of emergencies, and simultaneously the Branch Manager/Channel Manager/ any authorized representative of the
shall not be armed or shall not carry any firearms either on his ATM Site. Caretaker engaged by the CTA shall not
union and association activities against SBI. should not replace himself with others at ATM Site for the service entr
If any of the belongings left inadvertently by the visitors, the same should be handed over to the concerned Channel Manager/ any authorized representative of the Bank/ or Branch Manager of
is linked, for eventual disposal to the owner thereof. should not do any Business/selling of products while stationed at ATM
Be available at the ATM site as per duty roster for 08 hours duty for 24 x 7 x 365 (in three shifts from 06.00 A.M. to 02.00 P.M., from 02.00 P.M. to 10.00 P.M. and from 10.00 P.M. to 06.00 A.M.
Bank shall have the sole right regarding deciding number of shifts for any site.r no circumstances a Caretaker will do more than 08 hours duty and in other case the
provide relievers to avoid any overtime / extra duties. After 06 days continuous duties for 08 hours per day, the Caretaker will be provided with one day rest and a reliever may be engaged for that duty as per Central Government directions. The ATM sites should never be
The Contractor should ensure cleanliness of glass surfaces and proper cleaning of the machine, floor wall and the ATM site by the caretakers engaged for the purpose. The agency will provide
in point 2.5.k and keep a proper record of the sameshould be of standard quality (ISI) available in market. Every month on or before 7materials has to be handed over to the Caretakers in front of Branch Manager / entrusted Officer of the Bank / Branch. The agency will submit a Cleansing Materials Receipt Certificate as per
from the Caretakers duly counter signed (with stamp) the Branch Manager / entrusted Officer of the Bank, failing which a penalty of Rs.200/- will be levied for every succeeding week.Where necessary, Caretakers shall switch off / on the generator set and refill the fuel to be
Caretakers shall prevent use of the premises by squatters / animals, hawkers or undesirable
Caretakers shall prevent misuse of the premises by antisocial elements or any such activities and note any sort of untoward incident in the Daily Report Register and inform the Branch Manager / BankOfficialoftheLinkBranchornearestBranch.TheCaretakerondutyformorningshift(6
snatching, hold up, pilferage, sabotage, fire, natural calamities etc. the concerned Branch Manager / Channel Manager/ any
will maintain a suitable register for entering
acknowledging the access given to any authorized
the CTA. nnel Manager/ any
posters etc. supplied by c.
care of the site ensuring that the site is clean, electrical fittings and signage / pamphlets when
Vendors and/or the representative of the Bank, along with the contact
Site and should not enter inside, site, unless extremely necessary or asked to do
proper care of all the assets of the Bank in the ATM Site
call Police station, Fire service etc. in case of emergencies, and simultaneously representative of the Bank.
firearms either on his shall not take part in any
the service entrusted by the
If any of the belongings left inadvertently by the visitors, the same should be handed over to the representative of the Bank/ or Branch Manager of
ATM. Be available at the ATM site as per duty roster for 08 hours duty for 24 x 7 x 365 (in three shifts
0 P.M. to 10.00 P.M. and from 10.00 P.M. to 06.00 A.M. Bank shall have the sole right regarding deciding number of shifts for any site.
r no circumstances a Caretaker will do more than 08 hours duty and in other case the provide relievers to avoid any overtime / extra duties. After 06 days continuous
duties for 08 hours per day, the Caretaker will be provided with one day rest and a reliever may be hould never be left
The Contractor should ensure cleanliness of glass surfaces and proper cleaning of the machine, floor wall and the ATM site by the caretakers engaged for the purpose. The agency will provide
and keep a proper record of the same. All items should be of standard quality (ISI) available in market. Every month on or before 7th day these materials has to be handed over to the Caretakers in front of Branch Manager / entrusted Officer of the Bank / Branch. The agency will submit a Cleansing Materials Receipt Certificate as per
from the Caretakers duly counter signed (with stamp) the Branch Manager / entrusted vied for every succeeding week.
Where necessary, Caretakers shall switch off / on the generator set and refill the fuel to be
Caretakers shall prevent use of the premises by squatters / animals, hawkers or undesirable
Caretakers shall prevent misuse of the premises by antisocial elements or any such activities and note any sort of untoward incident in the Daily Report Register and inform the Branch Manager /
formorningshift(6
AM to 2 PM) will go to the Branch after being relieved by the evening shift Caretaker after 2P.M. and get the Daily Report Register signed by the Branch Manager / entrusted Officer of the Bank. At no point of time the ATM site should be away from ATM location, then the authorized person from agency must get in touch with concerned Branch Manager and Channel Manager for the issue.
2.4.2 (I) CARETAKER SHOULD NOT:
(i) They should not be under influence(ii) They should not engage himself in any argument or unnecessary conversation with anyone
while on duty. (iii) They should leave the site after being relieved on completion of 8 (iv) They should not eat breakfast or lunch or din(v) They should not be found inside the ATM room unless asked by any customer for help that too
not for more than 5 minutes. Moreover, while assisting customer caretaker shall not seek/take any request from customer regarding PIN of
(vi) Neither sleeping is allowed while on duty nor the caretaker is supposed to bring any bedding materials in the site. In case any report of any caretaker found sleeping or reported found absent for more than 15 minutes while on duty the agency will be double wage of the caretaker per day and caretaker has to be posted immediately to some other entrusted site of the agency. On repetition of the same he may be replaced with other caretaker as advised by Bank. In all case related toby bank officials the digital image/ CCTV data received from ATM site camera or other sources may be treated as source to impose penalty/ further
2.4.3 (II) Daily check of the caretakers at the sitesown cost, about the duty being performed by their employees. Any adverse observation/ laxity found on part of the duty personnel of the site must immediately be brought to the notice of
the Bank (Link branch officials and channel managers). In this effect a written Visit Report as per format provided by Bank in Appendix D duly counter signed by the BM/Branch official of the preceding week should be submitted to LHO on every Monday at own cost of the Cowithout fail to avoid penalty.
2.5 MANAGEMENT AND SUPERVISION
As a part of the providing, management and supervision of Caretaker Services, the obligations of the CTA shall include the following:
a) The Caretaker Services will be rethe Bank will communicate to CTA ID (electronic mode), the list of time to time and the CTA will provide the accordingly.
b) CTA will ensure that there is no violation of any statute; and all the laws, rules and regulations will be strictly followed / implemented by Caretakers for such services.
c) CTA will examine the Access Register maintained at intervals and inform the Bank about of CTA will have to sign the said
d) In the event of emergency or any unusual situation, CTA and/or SBI. CTA in coordination with the Bank will be responsible to initsteps to redress any irregular and / or
e) The CTA shall have an approved Business Continuity Planwill visit the ATM Site, minimum on alternate Caretaker Agency shall ensure that efficiently at the ATM Sites without any break; and initiate corrective steps of its own wherever necessary. Caretaker Agency will respond promptly to any complainSBI from Local Head Office/ Administrative Offices/Branches/Channel Managers in regard to dereliction of duties/default in performance
9
will go to the Branch after being relieved by the evening shift Caretaker after 2P.M. and get the Daily Report Register signed by the Branch Manager / entrusted Officer of the Bank. At no point of time the ATM site should be left unattended. In case the Link Branch is far away from ATM location, then the authorized person from agency must get in touch with concerned Branch Manager and Channel Manager for the issue.
(I) CARETAKER SHOULD NOT:- They should not be under influence of liquor/drug while onduty. They should not engage himself in any argument or unnecessary conversation with anyone
They should leave the site after being relieved on completion of 8 hours duty. They should not eat breakfast or lunch or dinner during duty hours. They should not be found inside the ATM room unless asked by any customer for help that too not for more than 5 minutes. Moreover, while assisting customer caretaker shall not seek/take any request from customer regarding PIN of ATM Card. Neither sleeping is allowed while on duty nor the caretaker is supposed to bring any bedding materials in the site. In case any report of any caretaker found sleeping or reported found absent for more than 15 minutes while on duty the agency will be charged with penalty of double wage of the caretaker per day and caretaker has to be posted immediately to some other entrusted site of the agency. On repetition of the same he may be replaced with other caretaker as advised by Bank. In all case related to deficiency of service other than inspection by bank officials the digital image/ CCTV data received from ATM site camera or other sources may be treated as source to impose penalty/ further necessary action.
(II) Daily check of the caretakers at the sites will have to be carried out by the Contractor at their own cost, about the duty being performed by their employees. Any adverse observation/ laxity found on part of the duty personnel of the site must immediately be brought to the notice of
branch officials and channel managers). In this effect a written Visit Report as per format provided by Bank in Appendix D duly counter signed by the BM/Branch official of the preceding week should be submitted to LHO on every Monday at own cost of the Co
SUPERVISION OF CARETAKER SERVICES
As a part of the providing, management and supervision of Caretaker Services, the obligations of the
Services will be requested for ATM Sites by the Bank as per its requirement and CTA in writing and/or through e-mail through valid official email
ID (electronic mode), the list of ATM sites for which the Caretaker Services will be required will provide the Caretaker Services for the ATM sites allotted to
will ensure that there is no violation of any statute; and all the laws, rules and regulations will be strictly followed / implemented by Caretaker agency in regard to deployment of
will examine the Access Register maintained at ATM Site by the Caretaker intervals and inform the Bank about discrepancy, if any, noticed by them. The
will have to sign the said register, acknowledging his examination of the sameIn the event of emergency or any unusual situation, Caretaker shall escalate the matter to the
in coordination with the Bank will be responsible to initirregular and / or emergency situation.
approved Business Continuity Plan. CTA’s authorized representative minimum on alternate day and record of the visit will be kept prop
shall ensure that Caretaker Service is rendered uninterruptedly and Sites without any break; and initiate corrective steps of its own wherever Agency will respond promptly to any complaint made by the officials of
SBI from Local Head Office/ Administrative Offices/ Regional Business Branches/Channel Managers in regard to dereliction of duties/default in performance
will go to the Branch after being relieved by the evening shift Caretaker after 2 P.M. and get the Daily Report Register signed by the Branch Manager / entrusted Officer of the
left unattended. In case the Link Branch is far away from ATM location, then the authorized person from agency must get in touch with
They should not engage himself in any argument or unnecessary conversation with anyone
They should not be found inside the ATM room unless asked by any customer for help that too not for more than 5 minutes. Moreover, while assisting customer caretaker shall not seek/take
Neither sleeping is allowed while on duty nor the caretaker is supposed to bring any bedding materials in the site. In case any report of any caretaker found sleeping or reported found
charged with penalty of double wage of the caretaker per day and caretaker has to be posted immediately to some other entrusted site of the agency. On repetition of the same he may be replaced with other
deficiency of service other than inspection by bank officials the digital image/ CCTV data received from ATM site camera or other sources
will have to be carried out by the Contractor at their own cost, about the duty being performed by their employees. Any adverse observation/ laxity found on part of the duty personnel of the site must immediately be brought to the notice of
branch officials and channel managers). In this effect a written Visit Report as per format provided by Bank in Appendix D duly counter signed by the BM/Branch official of the preceding week should be submitted to LHO on every Monday at own cost of the Contractor
As a part of the providing, management and supervision of Caretaker Services, the obligations of the
by the Bank as per its requirement and mail through valid official email
Services will be required from sites allotted to it
will ensure that there is no violation of any statute; and all the laws, rules and regulations in regard to deployment of
Caretaker at periodic noticed by them. The authorized official
the same. shall escalate the matter to the
in coordination with the Bank will be responsible to initiate necessary
authorized representative and record of the visit will be kept properly. Service is rendered uninterruptedly and
Sites without any break; and initiate corrective steps of its own wherever t made by the officials of
Regional Business Branches/Channel Managers in regard to dereliction of duties/default in performance
by the Caretaker. f) The CTA should have in place
Caretakers, including thorough background check, police verification report and antecedent’s verification etc. at the time of appointing Contractor will produce the same
g) The CTA will be responsible in all aspects h) The CTA should notify the Bank immediately any event such as damage to the
crimes like theft, burglary, snatching, hold up, pilferage, sabotage, fire, nai) The CTA should obtain the license under the Contact
1970. j) Caretaker Agency shall be responsible for providing at least 2 sets of dress/uniform
including sweaters for Winter season (once ishoes (annually) to all the Caretakers charts/registers.
k) CTA shall ensure that caretakers engaged are following the COVIDthe Government/SBI time to time.
l) Caretaker Agency shall be responsible for providing below) required for keeping the ATM
SL NO MINIMUM 1 500 ml Floor Cleaning Liquid
approved by SBI/SBIIMS)2 500 ml Glass Cleaning Liquid3 Two Dusters 4 Broom/ Jharu 5 Plastic Bucket & Mug6 Dustbin 7 5 Litre Sanitizer , For hand
(3 M/ Jhonson & Jhonson / Equivalent approved by SBI/SBIIMS)
m) CTA shall give prior notification to the Branch Manager of the
authorized official / Channel Manager/ any Caretaker posted at a particular
n) The CTA shall appoint/transfer/ locations at any point of time with intimation to any ensuring that replacement is provided
o) The CTA shall have its own establishment/ setup/ mechanism etc. at its own cost to ensure correct & satisfactory performance
p) The Caretaker Services shall be provided in three shifts round the clock of eight hours each, as under;
1st Shift: from 06:00 Am to 02:00 Pm, 2nd Shift from 02:00 pm to 10:00 pmpm to 06:00 am. However, after every 6 duties of 8 hours each the caretaker wilone day compulsory rest and a reliever will be engaged for that duty, so that at no point of time the SBI Site left unattended. A caretaker will have maximum 26 duties every month and there must be an interchange between reliever and caris to be submitted by the service provider to this effect. Although, Bank reserves the right to change/decrease the duty hours/no. of shifts any time without assigning any reason whatsoever.2.6 RESPONSIBILITIES OF CARE TAKER AGENCIES: In Para-2 OVERVIEW OF REQUIREMENTS, those set out in the Annexure -1 of this
2.7 PENALTIES: In case of the CTA not providing the levy following penalties on CTA:
10
should have in place Know Your Employee Policy and system Caretakers, including thorough background check, police verification report and antecedent’s
the time of appointing Caretakers. As and when demanded by the Bank, the the same.
will be responsible in all aspects for the services provided to SBI by theshould notify the Bank immediately any event such as damage to the
snatching, hold up, pilferage, sabotage, fire, natural should obtain the license under the Contact Labour (Regulation & Abolition) Act,
Agency shall be responsible for providing at least 2 sets of dress/uniform Winter season (once in two years) bearing logo of CTA
Caretakers employed at SBI ATM sites and stationary
CTA shall ensure that caretakers engaged are following the COVID-19 guidelines issued by he Government/SBI time to time.
Agency shall be responsible for providing cleansing material (Detail ATM site neat & clean.
MINIMUM CLEANSING MATERIALS FREQUENCY500 ml Floor Cleaning Liquid (Lizol/Harpik/equivalent approved by SBI/SBIIMS)
Every Month
500 ml Glass Cleaning Liquid (Colin) Every MonthEvery MonthQuarterly
Plastic Bucket & Mug Half YearlyHalf Yearly
, For hand cleaning / Surface cleaning (3 M/ Jhonson & Jhonson / Equivalent approved by
Every Month
shall give prior notification to the Branch Manager of the ATM Linked authorized official / Channel Manager/ any authorized representative of the Bank about the
posted at a particular ATM site. shall appoint/transfer/ rotate/ replace all or any of the Caretakers
locations at any point of time with intimation to any authorized representative ensuring that replacement is provided in time.
its own establishment/ setup/ mechanism etc. at its own cost to ensure correct & satisfactory performance of its duties and responsibilities under the contract
hall be provided in three shifts round the clock of eight hours each,
Shift: from 06:00 Am to 02:00 Pm, 2nd Shift from 02:00 pm to 10:00 pm, 3rd , after every 6 duties of 8 hours each the caretaker will be provided with
one day compulsory rest and a reliever will be engaged for that duty, so that at no point of time the SBI Site left unattended. A caretaker will have maximum 26 duties every month and there must be an interchange between reliever and caretaker during half yearly rotation. An undertaking
to be submitted by the service provider to this effect. Although, Bank reserves the right to change/decrease the duty hours/no. of shifts any time without assigning any reason whatsoever.
IES OF CARE TAKER AGENCIES: In addition to the responsibilities mentioned in this OVERVIEW OF REQUIREMENTS, the additional responsibilities of CTA
of this RFP.
viding the under mentioned services, the Bank may at its discretion
system for engaging Caretakers, including thorough background check, police verification report and antecedent’s
As and when demanded by the Bank, the
the Caretakers. should notify the Bank immediately any event such as damage to the ATM site and
tural calamities etc. (Regulation & Abolition) Act,
Agency shall be responsible for providing at least 2 sets of dress/uniform annually, CTA and black leather
sites and stationary for writing duty
19 guidelines issued by
(Detail mentioned as
FREQUENCY Every Month
Every Month Every Month Quarterly Half Yearly Half Yearly Every Month
Linked Branch or its tative of the Bank about the
Caretakers from ATM site representative of the Bank after
its own establishment/ setup/ mechanism etc. at its own cost to ensure the contract.
hall be provided in three shifts round the clock of eight hours each,
3rd Shift: from 10:00 l be provided with
one day compulsory rest and a reliever will be engaged for that duty, so that at no point of time the SBI Site left unattended. A caretaker will have maximum 26 duties every month and there
etaker during half yearly rotation. An undertaking to be submitted by the service provider to this effect. Although, Bank reserves the right to
change/decrease the duty hours/no. of shifts any time without assigning any reason whatsoever. addition to the responsibilities mentioned in this
CTA shall also include
services, the Bank may at its discretion
Sr No
Deficiency in criterion/ services
1 Age of Caretaker less than 18 or more thanand/ or Qualification of CT less t
2 Non-supply/ non- wearing of uniform by CT / not in proper attire
3 Non-supply of cleansing material by CTA and/ or poor upkeep/ non-cleaning of ATM kiosk by CT
4 Non-supervision/ false/ incorrect reporting by CTA
5 Non Supply / Non maintenance of registers at ATM site
6 Impolite/ inappropriate behavior by CT/ other authorized staff of CTA.
7 (a) Caretaker found sleeping/drowsing/
(b) Caretaker found drunken
8 Absenteeism of CT for more than 15 minutes/ morethan 1 day:
(a) Late reporting for duty by 15 minutes or more)
(b) Absenteeism of Caretaker
9 Failure to replace suitable Caretakers in place of absent / undesirable Caretakers within 4 hours
10 Delay/ Failure by CT/CTA incident to SBI (Beyond delay of 1 hour from the of happening of incident)
11 Caretaker committing / attempting involvement in illegal/criminal activity including fraud/ Theft/ Vandalism etc.
12 Delay/ failure by CTA in payment of Salary, minimum wages as per Minimum Wages Act, 1948, ESIC, EPF, Workmen Compensation, GST,
13 Any undesirable act / omission or commission/ wrongdoing by CT/ CTA causing reputation loss to the Bank
14 Non submission of Salary Slip to the caretakers
15 Nonpayment of salary by 7th or 10applicable, of succeeding month
16 Nonpayment of Statutory dues and /or delay in payment of statutory dues.
11
Deficiency in criterion/ services Penalty (Amount in Rs.)
Age of Caretaker less than 18 or more than 60 years and/ or Qualification of CT less than 8thpass
Rs 10,000/- per instance per caretaker.
wearing of uniform by CT / not in Rs.2000/- per instance per caretaker
supply of cleansing material by CTA and/ or
cleaning of ATM kiosk by CT
Rs.2000/- per instance per Site
supervision/ false/ incorrect reporting by CTA Rs.2000/- per instance
Non Supply / Non maintenance of registers at ATM Rs.1000/- per instance per Site
Impolite/ inappropriate behavior by CT/ other Rs.5000/- per instance
found sleeping/drowsing/
drunken/intoxicated
(a) Rs.5000/- per instance (b) Amount equivalent to 1 month wages payable to CTA Site/Kiosk.
Absenteeism of CT for more than 15 minutes/ more
Late reporting for duty by Caretaker (late by
Caretaker
Rs.5000/- per instance a) Late reporting up tomore than 1 instance; Rs b) For late reporting more than2 days; Rs 2000/- per instances
Failure to replace suitable Caretakers in place of
/ undesirable Caretakers within 4 hours
Rs.1000/- per instance
CTA in reporting untoward incident to SBI (Beyond delay of 1 hour from the time
Rs. 2000/- per instance
Caretaker committing / attempting involvement in illegal/criminal activity including fraud/ Theft/
Rs 5000/- per instance besides recovery of loss from CTA, initiation of legal action and termination of the CTA from the site.
Delay/ failure by CTA in payment of Salary, minimum wages as per Minimum Wages Act, 1948, ESIC, EPF, Workmen Compensation, GST,Bonus, etc.
Rs. 30000/- per instance in addition to recovery of payment made by the bank to statutory Authorities.
Any undesirable act / omission or commission/ wrongdoing by CT/ CTA causing reputation loss to
Termination of site and penalty of Rs 5000/- to Rs 10000/the Bank.
Non submission of Salary Slip to the caretakers Rs 500/- per instance per caretaker
or 10th whichever is succeeding month
Rs.50, 000 per instance.
Nonpayment of Statutory dues and /or delay in Contract may be Terminated.
Penalty (Amount in Rs.)
per instance per
per instance per caretaker
per instance per Site
per instance
per instance per Site
per instance
per instance
Amount equivalent to 1 month CTA for that
per instance
up to 15 Minutes for more than 1 instance; Rs1000/-
For late reporting more than2 per instances
per instance
per instance
per instance besides recovery of loss from CTA, initiation of legal action and termination of the
per instance in addition to recovery of payment made by the
of site and penalty of Rs 10000/- as decided by
r instance per caretaker
Rs.50, 000 per instance.
Contract may be Terminated.
The cumulative penalty on account of defaults / deficiencies in services mentioned above from serial number 1 to 16 for any ATM site during a month shall not particular site. However, any loss on account of damage to absenteeism/negligence/lapse of Caretaker/CTA and loss on account of illegal/criminal activity by Caretaker/CTA will also be recoverable from the Caretaker Agency in addition to The Caretaker agency has to provide uninterrupted serindemnify the Bank for any loss incurred by the Bank on account of failure of the caretaker agency and/or their employees to provide uninterrupted service at all such ATM sites.In all cases related to deficiency of service other than inspection by Bank Official, the digital image/ CCTV footage received from ATM Site Camera or other sources may also be treated as source to impose penalty.
3. MANDATORY ELIGIBILITY CRITERIAThe experience and expertise of bidder, record of satisfactory services and capability for providing the services for the entire ATM Network sites spread over and it would also include the evaluation process mentioned in are illustrative but not exhaustive. The selected bidder should be in a position to meet service level commitment in full. 3.1 The mandatory eligibility criteria 1. The Bidder should be a legal entity registered under the Companies Act 1956 or Companies Act
2013, having an object clause in their Memorandum of Association to provide / Housekeeping and maintenance services as a line of CIN and TIN number in the name of the Labour (Regulation & Abolition) Act, 1970, the Labour Department for providing be in the business of providing caretaker
2. The bidder should be rendering such services (Caretaker/housekeeping and maintenance services at branches/ATMs/ offices) satisfactorily to reputed oryears. They should have been providingleast 400 ATM sites/ offices of similar naturethe Work order and a letter from such The Bidder will have to submit a certificate of excellence from their client after publication of The certificate should be as per Annexureper the category Unsatisfactory/Good/Very Good/Excellentby the authority who has signed the agreement with the
3. The Bidder should not be a loss-making company and its cumulatiAudited Balance Sheet for the last 3 bidder has to submit provisional20alongwith audited Balance Sheet17.CopyofITR for Financial Year 2016
4. The bidder should have at least 25their pay rolls as on the date of publication of tthese personal viz name, address, age etc.
5. The bidder must set up an office in Rajasthan (if not have earlier) and obtain (if not obtained earlier) a valid Shop & Establishment License, Labour License, Trwith the concerned authorities of Labour Deptt. Under the Contract Labour (R&A) Act 1970, award of work. In case of any default, Bank reserves the right to cancel the allotment. The Bidders should submit proof of Lease Agreement/Ownership in their favour in respect of the existing office
6. The Bidder after awarding of the Contract must days of allotment of Bank’s ATM sitesSpecification of Services.
12
penalty on account of defaults / deficiencies in services mentioned above from serial site during a month shall not exceed the monthly payment made
any loss on account of damage to ATM or ATM absenteeism/negligence/lapse of Caretaker/CTA and loss on account of illegal/criminal activity by Caretaker/CTA will also be recoverable from the Caretaker Agency in addition to the PenaltyThe Caretaker agency has to provide uninterrupted services at all allocated ATM sites and has to indemnify the Bank for any loss incurred by the Bank on account of failure of the caretaker agency and/or their employees to provide uninterrupted service at all such ATM sites.
of service other than inspection by Bank Official, the digital image/ CCTV footage received from ATM Site Camera or other sources may also be treated as source to
CRITERIA FOR CARETAKER SERVICE PROVIDERe and expertise of bidder, record of satisfactory services and capability for providing the
services for the entire ATM Network sites spread over Rajasthan will be critical factors in selection and it would also include the evaluation process mentioned in Clause 6. The criteria mentioned below
The selected bidder should be in a position to meet service level
mandatory eligibility criteria will include the following: tity registered under the Companies Act 1956 or Companies Act
2013, having an object clause in their Memorandum of Association to provide caretaker/ Housekeeping and maintenance services as a line of business should possess a valid
nd TIN number in the name of the company. The Bidder should have license under Contact (Regulation & Abolition) Act, 1970, EPF, ESIC, and GST registration and also License
Department for providing Caretaker / housekeeping &maintenance services be in the business of providing caretaker for at least last 3 years as on 30.06.2020The bidder should be rendering such services (Caretaker/housekeeping and maintenance services at branches/ATMs/ offices) satisfactorily to reputed organizations for last
providing the caretaker/Housekeeping & Maintenance of similar nature where more than 1000 persons required. Copies of
such of their clients regarding this must be furnished with the Bid. The Bidder will have to submit a certificate of excellence from their client after publication of
Annexure-11 categorically specifying the conduct/pUnsatisfactory/Good/Very Good/Excellent. This certificate should be signed
authority who has signed the agreement with the Vender on behalf of the Vendeemaking company and its cumulative Annual Turnover
Audited Balance Sheet for the last 3 financial years should not be less than Rs. 4provisional Balance Sheet and P&L Account of Financial
Sheet and P&L Account of FY2018-19,FY201717.CopyofITR for Financial Year 2016-17, 2017-18 and 2018-19 to be submitted.
2500 personnel deployed at various sites/offices/branches on their pay rolls as on the date of publication of this RFP Notice. The bidder to submit the details of these personal viz name, address, age etc. The bidder must set up an office in Rajasthan (if not have earlier) and obtain (if not obtained earlier) a valid Shop & Establishment License, Labour License, Trade License, and must register with the concerned authorities of Labour Deptt. Under the Contract Labour (R&A) Act 1970,
. In case of any default, Bank reserves the right to cancel the allotment. The Bidders Agreement/Ownership in their favour in respect of the existing office
The Bidder after awarding of the Contract must have the minimum capacity to provide within sites to it, caretaker services at 400 ATM sites, as
penalty on account of defaults / deficiencies in services mentioned above from serial the monthly payment made for that
ATM site, due to absenteeism/negligence/lapse of Caretaker/CTA and loss on account of illegal/criminal activity by
the Penalty. vices at all allocated ATM sites and has to
indemnify the Bank for any loss incurred by the Bank on account of failure of the caretaker agency
of service other than inspection by Bank Official, the digital image/ CCTV footage received from ATM Site Camera or other sources may also be treated as source to
PROVIDER e and expertise of bidder, record of satisfactory services and capability for providing the
be critical factors in selection . The criteria mentioned below
The selected bidder should be in a position to meet service level
tity registered under the Companies Act 1956 or Companies Act caretaker services
should possess a valid PAN/TAN, The Bidder should have license under Contact
ESIC, and GST registration and also License from e services and should
30.06.2020 The bidder should be rendering such services (Caretaker/housekeeping and maintenance
last 3 continuous Maintenance service to at
where more than 1000 persons required. Copies of their clients regarding this must be furnished with the Bid.
The Bidder will have to submit a certificate of excellence from their client after publication of RFP. categorically specifying the conduct/performance as
. This certificate should be signed Vendee.
Turnover as per the Rs. 40 crores. (The FinancialYear2019-
19,FY2017-18and2016-
at various sites/offices/branches on The bidder to submit the details of
The bidder must set up an office in Rajasthan (if not have earlier) and obtain (if not obtained ade License, and must register
with the concerned authorities of Labour Deptt. Under the Contract Labour (R&A) Act 1970, before . In case of any default, Bank reserves the right to cancel the allotment. The Bidders
Agreement/Ownership in their favour in respect of the existing office the minimum capacity to provide within 30
as per the Bank's
7. The Bidder should not be a company blacklisted or included in negative list or terminated of their
services by their clients i.e. any Scheduled Bank /PSU/Corporate Body / Government Bodydirector(s) of the Bidder should be/has been a director/Partner/Promoter/Key Managerial Person in a Company/firm/entity blacklisted or included in negative list by any /PSU/Corporate Body/Government Bodysubmitted with the bid(Annexure7).bidder to be false / forged at any time at the time of bid submission or during the period of the contract (if the contract awarded), services and the amount under the EMD/ Interest bearing STDRS furnished as security deposit/ Performance Bank Guarantee will be
8. Bidder has to submit a certificate from Chartestatutory dues/demand by any Government Department GST,BONUS etc.) unpaid/disputed,
9. In the event, it is found any time either at the time of bid submission/processing or during the period of the contract (if the contract awarded) that any information/document furnished by the Bidder is false or forged or incorrect, then the disqualified or terminated of their services (if the EMD/ Interest bearing STDRs furnished as security deposit/ Performance Bank Guarantee will be liable to be forfeited/invoked by the Bank
10. Soliciting during the tender process, of any nature, would disqualify 11. Bidder should have bank account in SBI or submit undertaking for account in SBI before work
For purpose of all transaction in this tender regard. 12. Proposal of bidders who have defaulted
rejected out rightly.
Note: All documentary evidences/ certificates/ attachments submitted with the Bid Document need to be signed and stamped by the rejection. Once qualified, originals to be produced for verificat
4. TERMS AND CONDITIONS OF THE
4.1 This RFP is not an offer by the Bank, but an invitation for Bidder to responses. No contractual obligation on behalf of the Bank, whatsoever, formal contract is signed and executedBidder: However, until a formal contract is prepared and executed, this RFP and the Bid submitted in response to the same by the Successful Bidder together with Bank‘notification of award of the contract to Successful Bidder shall constitute a binding contract with the Successful Bidder. The information contained in this RFP document is subject to updating, expansion, revision and amendment at the information that a bidder may require. SBI does not undertake to provide any bidder with access to any inaccuracies therein, which may become apparent. SBI reserves the right or discretiochange, modify, add to or alter any or all of the provisions of this RFP and/ or the bidding process, without assigning any reasons whatsoever.
SBI reserves the right to reject any or all the expression of interest/ proposals/Bids received in response to this RFP at any stage without assigning any reason whatsoever. The decision of the Bank shall be final, conclusive and binding on all the parties.The Bank reserves the right to amend, modify, add, delete, accept or cancel, in part or full, any condition or specification of all proposals/ bids, without assigning any reason thereof at any time during the tender process and shall be binding on all the parties.Each party shall be entirely responsible for its own costs and expenses that are incurred whileparticipating in the RFP, presentations and contract negotiation processes.
13
be a company blacklisted or included in negative list or terminated of their services by their clients i.e. any Scheduled Bank /PSU/Corporate Body / Government Body
ould be/has been a director/Partner/Promoter/Key Managerial Person in a Company/firm/entity blacklisted or included in negative list by any /PSU/Corporate Body/Government Body. An undertaking / Certificate to this effect
bid(Annexure7).If the Bank finds the undertaking/certificate provided by the at any time at the time of bid submission or during the period of the
awarded), the bidder will be immediately disqualified/ terminated of their services and the amount under the EMD/ Interest bearing STDRS furnished as security deposit/ Performance Bank Guarantee will be forfeited by the Bank. Bidder has to submit a certificate from Chartered Accountant along with technical bid regarding statutory dues/demand by any Government Department (Labour, ESIC, Income
etc.) unpaid/disputed, if any. any time either at the time of bid submission/processing or during the
contract (if the contract awarded) that any information/document furnished by the Bidder is false or forged or incorrect, then the bidder/CTA shall be liable to be immediately disqualified or terminated of their services (if the contract awarded) and the amount under the EMD/ Interest bearing STDRs furnished as security deposit/ Performance Bank Guarantee will be
the Bank. Soliciting during the tender process, of any nature, would disqualify the Bidder.
bank account in SBI or submit undertaking for account in SBI before work purpose of all transaction in this tender regard.
have defaulted in payment of statutory dues/tax (including
Note: All documentary evidences/ certificates/ attachments submitted with the Bid Document need to be signed and stamped by the authorized signatory of the Bidder, else the bid is liable for rejection. Once qualified, originals to be produced for verification, if needed)
THE PROPOSAL by the Bank, but an invitation for Bidder to responses. No contractual
whatsoever, shall arise from the RFP process unless andexecuted by duly authorized officers of the Bank and
However, until a formal contract is prepared and executed, this RFP and the Bid submitted in response to the same by the Successful Bidder together with Bank‘s written acceptance and notification of award of the contract to Successful Bidder shall constitute a binding contract with the Successful Bidder. The information contained in this RFP document is subject to updating, expansion, revision and amendment at the discretion of the Bank. It does not, purport, to contain all the information that a bidder may require. SBI does not undertake to provide any bidder with access to any inaccuracies therein, which may become apparent. SBI reserves the right or discretiochange, modify, add to or alter any or all of the provisions of this RFP and/ or the bidding process, without assigning any reasons whatsoever.
SBI reserves the right to reject any or all the expression of interest/ proposals/Bids received in e to this RFP at any stage without assigning any reason whatsoever. The decision of
the Bank shall be final, conclusive and binding on all the parties. The Bank reserves the right to amend, modify, add, delete, accept or cancel, in part or full, any
ion or specification of all proposals/ bids, without assigning any reason thereof at any time during the tender process and shall be binding on all the parties. Each party shall be entirely responsible for its own costs and expenses that are incurred whileparticipating in the RFP, presentations and contract negotiation processes.
be a company blacklisted or included in negative list or terminated of their services by their clients i.e. any Scheduled Bank /PSU/Corporate Body / Government Body. No
ould be/has been a director/Partner/Promoter/Key Managerial Person in a Company/firm/entity blacklisted or included in negative list by any Scheduled Bank
. An undertaking / Certificate to this effect should be undertaking/certificate provided by the
at any time at the time of bid submission or during the period of the alified/ terminated of their
services and the amount under the EMD/ Interest bearing STDRS furnished as security deposit/
nical bid regarding ESIC, Income Tax, EPFO,
any time either at the time of bid submission/processing or during the contract (if the contract awarded) that any information/document furnished by the
shall be liable to be immediately amount under the
EMD/ Interest bearing STDRs furnished as security deposit/ Performance Bank Guarantee will be
bank account in SBI or submit undertaking for account in SBI before work order.
statutory dues/tax (including GST) will be
Note: All documentary evidences/ certificates/ attachments submitted with the Bid Document need signatory of the Bidder, else the bid is liable for
by the Bank, but an invitation for Bidder to responses. No contractual shall arise from the RFP process unless and until a
and the Successful However, until a formal contract is prepared and executed, this RFP and the Bid submitted in
s written acceptance and notification of award of the contract to Successful Bidder shall constitute a binding contract with the Successful Bidder. The information contained in this RFP document is subject to updating,
the discretion of the Bank. It does not, purport, to contain all the information that a bidder may require. SBI does not undertake to provide any bidder with access to any inaccuracies therein, which may become apparent. SBI reserves the right or discretion to change, modify, add to or alter any or all of the provisions of this RFP and/ or the bidding process,
SBI reserves the right to reject any or all the expression of interest/ proposals/Bids received in e to this RFP at any stage without assigning any reason whatsoever. The decision of
The Bank reserves the right to amend, modify, add, delete, accept or cancel, in part or full, any ion or specification of all proposals/ bids, without assigning any reason thereof at any time
Each party shall be entirely responsible for its own costs and expenses that are incurred while
4.2 Bidder Indication of Authorization to Bid
Responses submitted by a Bidder to this conditions described in the RFP. An ofresponse to the RFP must sign the proposal.authorizing him to submit Bid on behalf of the Bidder in response to this RFP and sign the bid documents on behalf of the Bidder.
4.3 Ownership The RFP and all supporting documentation/templates are the sole property of the Bank and violation of this will be a breach of trust and the Bank would be free to initiate any action deemed appropriate. The proposal and all supporting documentation submitted by the Bidder shall become the property of the Bank.
4.4 Bidder Status Each Bidder must indicate whether or not they have any actual or potential conflict of interest related to contracting services with the Bank.
4.5 Confidentiality This document contains information confidential and proprietary to the Bank. will be exposed by virtue of the contracted activities to internal business information of the Bank, Associates, Subsidiaries and/or business partners. Disclosure of receipt of this RFP or any part of the aforementioned information to parties not directly involved in providing the services requested could be treated as breach of trust and the Bank would be free to initiate any action deemeincluding premature termination of the contract and/or legal action for breach of trust. Reproduction of this RFP, without prior written consent of the Bank, by photographic, electronic, or other means is strictly prohibited. On award of contract, the successful bidder should have to execute an Agreement, inter alia, having a confidentiality clause.
No news release, public announcement, or any other reference to this RFP or any program there under shall be made, at any stage, without writtenlogo of the Bank or any of its documents during any publicity without the prior written permission of the Bank. 4.6 Bidder Utilization of Knowhow
Bidder is prohibited from using any information or knoworganization whose business activities are similar in part or in whole to any of those of the Bank anywhere in the world without prior written consent of the Bank for a period of three years from the date of the contract.
4.7 Intellectual Property Rights The Bank will own all intellectual property rights to all design, software and/or systems created specifically for implementation at the Bank under this contract. The Bidder shall fully protect / indemnify the Bank from all legal actions, claims, or damages from third parties arising out of use of software, designs or processes used by the Bidder.
4.8 Solicitation of Employees Bidder will not hire employees of State Bank or solicit or accept solicitation (either directlyor through a third party) from employees of the Bank directly involved in this contract during the period of the contract.
14
Authorization to Bid
Responses submitted by a Bidder to this RFP, represent a firm offer to contract on the terms and An official authorized by the Bidder to commit on his behalf in proposal. The signatory should submit a copy of
authorizing him to submit Bid on behalf of the Bidder in response to this RFP and sign the bid
The RFP and all supporting documentation/templates are the sole property of the Bank and violation of this will be a breach of trust and the Bank would be free to initiate any action deemed appropriate.
al and all supporting documentation submitted by the Bidder shall become the property of
Each Bidder must indicate whether or not they have any actual or potential conflict of interest related
This document contains information confidential and proprietary to the Bank. Additionally, will be exposed by virtue of the contracted activities to internal business information of the Bank,
iness partners. Disclosure of receipt of this RFP or any part of the aforementioned information to parties not directly involved in providing the services requested could be treated as breach of trust and the Bank would be free to initiate any action deemeincluding premature termination of the contract and/or legal action for breach of trust. Reproduction of this RFP, without prior written consent of the Bank, by photographic, electronic, or other means is
tract, the successful bidder should have to execute an Agreement, , having a confidentiality clause.
No news release, public announcement, or any other reference to this RFP or any program there under shall be made, at any stage, without written consent from the Bank. The CTA will not use the logo of the Bank or any of its documents during any publicity without the prior written permission of
Bidder is prohibited from using any information or know-how gained in this contract for another organization whose business activities are similar in part or in whole to any of those of the Bank anywhere in the world without prior written consent of the Bank for a period of three years from the
The Bank will own all intellectual property rights to all design, software and/or systems created specifically for implementation at the Bank under this contract. The Bidder shall fully protect /
l actions, claims, or damages from third parties arising out of use of software, designs or processes used by the Bidder.
Bidder will not hire employees of State Bank or solicit or accept solicitation (either directlyor through a third party) from employees of the Bank directly involved in this contract during the period
represent a firm offer to contract on the terms and ficial authorized by the Bidder to commit on his behalf in
Board Resolution authorizing him to submit Bid on behalf of the Bidder in response to this RFP and sign the bid
The RFP and all supporting documentation/templates are the sole property of the Bank and violation of this will be a breach of trust and the Bank would be free to initiate any action deemed appropriate.
al and all supporting documentation submitted by the Bidder shall become the property of
Each Bidder must indicate whether or not they have any actual or potential conflict of interest related
Additionally, the Bidder will be exposed by virtue of the contracted activities to internal business information of the Bank,
iness partners. Disclosure of receipt of this RFP or any part of the aforementioned information to parties not directly involved in providing the services requested could be treated as breach of trust and the Bank would be free to initiate any action deemed appropriate, including premature termination of the contract and/or legal action for breach of trust. Reproduction of this RFP, without prior written consent of the Bank, by photographic, electronic, or other means is
tract, the successful bidder should have to execute an Agreement,
No news release, public announcement, or any other reference to this RFP or any program there consent from the Bank. The CTA will not use the
logo of the Bank or any of its documents during any publicity without the prior written permission of
ed in this contract for another organization whose business activities are similar in part or in whole to any of those of the Bank anywhere in the world without prior written consent of the Bank for a period of three years from the
The Bank will own all intellectual property rights to all design, software and/or systems created specifically for implementation at the Bank under this contract. The Bidder shall fully protect /
l actions, claims, or damages from third parties arising out of use of
Bidder will not hire employees of State Bank or solicit or accept solicitation (either directly, indirectly, or through a third party) from employees of the Bank directly involved in this contract during the period
4.9 Indemnity The successful bidder will undertake thorough background check, due diligence in verifying the antecedents of its employees. The Caretaker Agency will indemnify and protect the Bank against all claims, losses, costs, damages, expenses, action suits and other proceedings resulting from;
i) Any actions of the employees or agents of ii) Infringement of any law pertaining to
statutory infringements in respect of all hardware and software used by them or the local laws of any state or the Labour laws or
iii) Damage to the ATM or any component in the iv) Any payment made by the Bank on account of
provisions of the Central/State Government
4.10 Audit The Bank may, at its discretion, audit the services of the CTA by its external / internal auditors. The CTA will facilitate the same. The CTA shall, whenever required, furnish all relevant information, records, and data to inspecting officials of the Bank / RBI. The Bank reserves the right to call for any relevant material information/report including details of wages pa
4.11 Earnest Money Deposit (EMD) The bidder will have to deposit Earnest Money of Favor of State Bank of India, Jaipur.Money Deposit will be refunded to the unsuccessful bidders on completion of the tendering process. The Earnest Money Deposit of the successful bidders would be dealt with
4.12 Tender Documents are not transferableThe Tender Documents are not transfera
4.13 Pricing The price quoted in the Price Bid must be in Indian Rupees, exclusive of minimum wages, all statutory payments and GST. GST will be paid by the Bank on actual basis.
Bidders have to quote in the Price Bidproviding the Caretaker Service, excluding applicable. If the amount quoted by the Bidder in the the Bank reserves the right to reject such Bids.
4.14 Payment to the CTA for the CaretakerNo advance payments will be made to per Month for providing the Caretaker Service, including the Minimum monthly basis. After payment of wages amount from Bank by way of submission GST. The payment would be made on montService and verifying the actual expenses incurred by Bank.
Bank shall make only the statutory / mandatory payments of the following heads
I. Minimum Wages as notified by the Ministry of time. [The applicable rate of paymentnotified by the Central Governmentand cleaning”.]
II. DA as notified by the Ministry of Labour, Government of India from time to
15
The successful bidder will undertake thorough background check, due diligence in verifying the yees. The Caretaker Agency will indemnify and protect the Bank against all
claims, losses, costs, damages, expenses, action suits and other proceedings resulting from;Any actions of the employees or agents of the CTA. Infringement of any law pertaining to patents, trademarks, copyrights etc. or such other statutory infringements in respect of all hardware and software used by them or the local laws
laws or central/state tax laws. or any component in the Amite.
payment made by the Bank on account of any Labour law provisions and other statutory State Government.
The Bank may, at its discretion, audit the services of the CTA by its external / internal auditors. The litate the same. The CTA shall, whenever required, furnish all relevant information,
to inspecting officials of the Bank / RBI. The Bank reserves the right to call for any relevant material information/report including details of wages paid to Caretakers.
The bidder will have to deposit Earnest Money of Rs.40, 00,000/- (Rupees Forty Lakhs only) Jaipur. The bank will not pay any interest on the EMD. The Earnest
l be refunded to the unsuccessful bidders on completion of the tendering process. The Earnest Money Deposit of the successful bidders would be dealt with as detailed in item 6.5.
transferable The Tender Documents are not transferable and not assignable.
must be in Indian Rupees, exclusive of minimum wages, all statutory payments and GST. GST will be paid by the Bank on actual basis.
Price Bid the “Total expenses per ATM caretakerexcluding the Minimum Wages, all statutory payments and
amount quoted by the Bidder in the Price Bids is unreasonable or the right to reject such Bids.
Caretaker Service: No advance payments will be made to CTA. Payments will be made on total expenses per
providing the Caretaker Service, including the Minimum Wages, statutwages and other statutory payments to caretakers, CTA
submission of bill along with documents of payments of statutory The payment would be made on monthly basis, after the Bank is satisfied with the
and verifying the actual expenses incurred by CTA, after deducting Tax at Source by the
Bank shall make only the statutory / mandatory payments of the following heads-
as notified by the Ministry of Labour, Government of India from time to payment of minimum wages shall be rate of minimum
Central Government from time to time in respect of “employment of sweeping
DA as notified by the Ministry of Labour, Government of India from time to time.
The successful bidder will undertake thorough background check, due diligence in verifying the yees. The Caretaker Agency will indemnify and protect the Bank against all
claims, losses, costs, damages, expenses, action suits and other proceedings resulting from;
patents, trademarks, copyrights etc. or such other statutory infringements in respect of all hardware and software used by them or the local laws
law provisions and other statutory
The Bank may, at its discretion, audit the services of the CTA by its external / internal auditors. The litate the same. The CTA shall, whenever required, furnish all relevant information,
to inspecting officials of the Bank / RBI. The Bank reserves the right to call for any
(Rupees Forty Lakhs only) in, bank will not pay any interest on the EMD. The Earnest
l be refunded to the unsuccessful bidders on completion of the tendering process. as detailed in item 6.5.
must be in Indian Rupees, exclusive of minimum wages, all statutory
caretaker per Month for and GST wherever impractical, then
will be made on total expenses per ATM Site statutory payments on
CTA will claim the statutory dues and
hly basis, after the Bank is satisfied with the Caretaker at Source by the
-
, Government of India from time to minimum wages
employment of sweeping
III. Minimum Statutory EPF contribution.
IV. Minimum Statutory ESI contribution.
V. Minimum Statutory contribution towards Labour Welfare
VI. Double Pay for the personnel actually performs duty for three National Holidays a
VII. The payment to the personnel deployed at SBI ATM sites will be made as per existing rates
(which may subject to change in future as per order of Government)below:
PAID BY BANK (per day Rs.)
Central Government Minimum Wages Rate from08.05.2020 (Basic + DA) & subject to change as per order of Government. EPF 13%
ESI 3.25%
Bonus 8.33%
Service Charge Bank’s expenses per caretakerpersonnel per Day
PAID BY VENDOR (per day Rs.)Central Government Minimum Wages Rate from 08.05.2020 (Basic + DA) & subject to change asPer order of Government. EPF 12% Deduction
ESI 0.75% Deduction
Total Deduction
In hand pay per caretaker per man- day / shift
In hand pay per caretaker for 26 man-days / shifts a) All caretakers will do 26 duties every month and remaining duties shall be done by reliever(s).
Normally services of Caretakers will be required round the clock at ATM may reduce/ fix number of Caretaker shifts, say 1 or 2 shifts at any ATM Site(s). For these ATM Sites, the Bank will pay the expenses on pro-is required to provide services accordingly. In certain areas, our ATMof functioning only. In such cases too, the expenses will be paid proportionately
The payments to the CTA shall be on a monthly basis, upon production of invoice in duplicate, along with supporting documents detailed bel
i) Proof of payment of Salary (Wages
savings bank account of the Caretakers
16
contribution.
contribution.
Minimum Statutory contribution towards Labour Welfare Fund.
actually performs duty for three National Holidays a
The payment to the personnel deployed at SBI ATM sites will be made as per existing rates (which may subject to change in future as per order of Government)below:
PAID BY BANK (per day Rs.) AREA B Ajmer(UA), Jaipur M. Corp., Kota M. corp.,
Bikaner M. Corp., Jodhpur(UA)
Central Government Minimum Wages Rate from (Basic + DA) & subject to change as
525 (437+88)
68.25
17.0625
43.7325
caretaker service
PAID BY VENDOR (per day Rs.) AREA B AREA CCentral Government Minimum Wages Rate from
subject to change as 525 420
63
50.4
3.9375
3.15
66.9375
53.55
day / shift 458.0625
366.45
days / 11909.63
9527.7
a) All caretakers will do 26 duties every month and remaining duties shall be done by reliever(s).
Normally services of Caretakers will be required round the clock at ATM locations; however, the Bank mber of Caretaker shifts, say 1 or 2 shifts at any ATM Site(s). For these ATM Sites,
-rata basis as per number of actual Caretaker shift(s). The CTA is required to provide services accordingly. In certain areas, our ATMs are restricted to certain hours of functioning only. In such cases too, the expenses will be paid proportionately.
The payments to the CTA shall be on a monthly basis, upon production of invoice in duplicate, along with supporting documents detailed below, at SBI LHO, Jaipur:
(Wages and other statutory allowances) credited for Caretakers deployed at the ATM Site(s) maintained at branches
actually performs duty for three National Holidays a year.
The payment to the personnel deployed at SBI ATM sites will be made as per existing rates
AREA C Rest of
Rajasthan
420(650+70)
54.6
13.65
34.986
AREA C 420
366.45
9527.7
a) All caretakers will do 26 duties every month and remaining duties shall be done by reliever(s).
however, the Bank mber of Caretaker shifts, say 1 or 2 shifts at any ATM Site(s). For these ATM Sites,
rata basis as per number of actual Caretaker shift(s). The CTA s are restricted to certain hours
The payments to the CTA shall be on a monthly basis, upon production of invoice in duplicate, along
for the month in the Site(s) maintained at branches of
SBI, duly certified by CTA. ii) Taxes, EPF & ESIC acknowledged copy of
& ESIC contribution details. iii) Monthly Visit/Feedback Report as
iv) Original Attendance sheet of Caretakers
branch or Channel Manager/CMF/CMSwhich ever applicable.
v) Monthly certificate from the CTA in regard to per format provided by SBI (Annexure
vi) Any other requirement as notified by the Bank
The CTA should give every month a written confirmation to the Bank that there are no dues towards GST and should also submit copies of the related of the GST. CTA shall be solely liable and responsible 1948, PF contribution, ESIC Contribution, liability of any kind whatsoever including said Caretaker(s) shall devolve upon the Bank.
Financial liabilities/legal complications devolved against the Bank due to violation of Minimum Wages Act or any other Act, Rules or Regulations by the CTA will be recovered from the CTA/ from the amount payable to CTA and/or by invoking the performance Bank Guarantee/ from Interest bearing STDRs furnished as security deposit, by the CTA to the Bank while awarding
In the event, it is found any time that the confirmation/document furnished by the CTA is false or forged or incorrect, the services of CTA shall be liable to be terminated and the amount under Performance Bank Guarantee and/or Interest bearwill be forfeited by the Bank by invoking the Bank Guarantee/breaking STDRs. The CTA shall also be liable to any punitive action for furnishing false or incorrect information / documents.
5 PROPOSALGUIDELINES
5.1 Scope
State Bank invites responses from Bidders for providing Caretaker Services described in this document.
5.2 Proposal Content/Proposal Format
The Bidder‘s proposal is central to the evaluation and selection process. Therefore, it is important that the Bidder carefully prepares the proposal as per the Bank‘s prescribed formats completely. There should be no hand-written material, correction or alteration in the offer. Correct and currentTechnical details must be completely filled in. The Bank may, at its diconformity or any minor irregularity in the offer. The waiver shall be binding on all the bidders.The Bidder is required to respond to the RFP only in the prescribed format as detailed in Section. Under no circumstances, the format can be changed, altered and modified. A duly authorized signatory of the bidder under seal should authenticate all pages of the bid. Incomplete Bids or Bids not confirming to the requirement of RFP are liable to be rejected.
5.3 Rejection of bids
The Bank reserves the right to reject any or all bids and to rereason whatsoever at any stage of the tendering process or even after the same is completed. The Bank also reserves the right to change or modify any specificatthe process of tendering/validity of contract. The Bank is under no obligation to acquire any or all the services proposed. Incomplete Bids or Bids not confirming to the requirement of RFP are liable to rejected.
17
SIC acknowledged copy of Chillan, Receipt/token receipt of billing month and EPF
per the format placed in/as Annexure-7 and 7A.
Caretakers duly certified/ countersigned by respective designated /CMF/CMS, to be furnished separately for Area category A, B & C
in regard to payment of all wages/statutory & mandatory dues, as Annexure 7B).
other requirement as notified by the Bank in future.
The CTA should give every month a written confirmation to the Bank that there are no dues towards GST and should also submit copies of the related Chillan and Tax Return filed by it towards payment
responsible for payment of Minimum Wages as per the Minimum Wages Act, Contribution, and other applicable statutory dues to the Caretakers
whatsoever including Bonus, Gratuity etc payable by the CTA to their employees Bank.
Financial liabilities/legal complications devolved against the Bank due to violation of Minimum Wages y other Act, Rules or Regulations by the CTA will be recovered from the CTA/ from the
amount payable to CTA and/or by invoking the performance Bank Guarantee/ from Interest bearing STDRs furnished as security deposit, by the CTA to the Bank while awarding the contract.
In the event, it is found any time that the confirmation/document furnished by the CTA is false or forged or incorrect, the services of CTA shall be liable to be terminated and the amount under Performance Bank Guarantee and/or Interest bearing STDRs furnished as security deposit by CTA will be forfeited by the Bank by invoking the Bank Guarantee/breaking STDRs. The CTA shall also be liable to any punitive action for furnishing false or incorrect information / documents.
State Bank invites responses from Bidders for providing Caretaker Services described in this
Proposal Format
proposal is central to the evaluation and selection process. Therefore, it is important that er carefully prepares the proposal as per the Bank‘s prescribed formats completely. There
written material, correction or alteration in the offer. Correct and currentdetails must be completely filled in. The Bank may, at its discretion, waive any minor non
conformity or any minor irregularity in the offer. The waiver shall be binding on all the bidders.The Bidder is required to respond to the RFP only in the prescribed format as detailed in Section.
format can be changed, altered and modified. A duly authorized signatory of the bidder under seal should authenticate all pages of the bid. Incomplete Bids or Bids not confirming to the requirement of RFP are liable to be rejected.
ank reserves the right to reject any or all bids and to re-tender the bid without assigning any reason whatsoever at any stage of the tendering process or even after the same is completed. The Bank also reserves the right to change or modify any specifications/ conditions at a later date/ during the process of tendering/validity of contract. The Bank is under no obligation to acquire any or all the services proposed. Incomplete Bids or Bids not confirming to the requirement of RFP are liable to
, Receipt/token receipt of billing month and EPF
A.
gned by respective designated category A, B & C
& mandatory dues, as
The CTA should give every month a written confirmation to the Bank that there are no dues towards led by it towards payment
Minimum Wages Act, Caretakers and no
their employees i.e. the
Financial liabilities/legal complications devolved against the Bank due to violation of Minimum Wages y other Act, Rules or Regulations by the CTA will be recovered from the CTA/ from the
amount payable to CTA and/or by invoking the performance Bank Guarantee/ from Interest bearing the contract.
In the event, it is found any time that the confirmation/document furnished by the CTA is false or forged or incorrect, the services of CTA shall be liable to be terminated and the amount under
ing STDRs furnished as security deposit by CTA will be forfeited by the Bank by invoking the Bank Guarantee/breaking STDRs. The CTA shall also be
State Bank invites responses from Bidders for providing Caretaker Services described in this
proposal is central to the evaluation and selection process. Therefore, it is important that er carefully prepares the proposal as per the Bank‘s prescribed formats completely. There
written material, correction or alteration in the offer. Correct and current scretion, waive any minor non-
conformity or any minor irregularity in the offer. The waiver shall be binding on all the bidders. The Bidder is required to respond to the RFP only in the prescribed format as detailed in Section.
format can be changed, altered and modified. A duly authorized signatory of the bidder under seal should authenticate all pages of the bid. Incomplete Bids or Bids
tender the bid without assigning any reason whatsoever at any stage of the tendering process or even after the same is completed. The
ions/ conditions at a later date/ during the process of tendering/validity of contract. The Bank is under no obligation to acquire any or all the services proposed. Incomplete Bids or Bids not confirming to the requirement of RFP are liable to be
6 OVERVIEW OFEVALUATIONPROCESS
6.1 Evaluation Criteria
The bank has established the following criteria for evaluating Bids in the areas of:
I. Ability of the Bidder to meet the requirements outlined in II. Processes proposed III. Management capabilities of the bidderIV. Field support facilities
6.2 Evaluation Process
6.2.1 The Technical Bid will be evaluated for technical requirements as per the stipulations. The experience and expertise of bidder, record of satisfactory services and capability for providing the Caretaker / housekeeping and maintenance Sites spread over Rajasthan will be critical degree of capability to requirements of the Bank. selected institutes / corporate / organizations / banks etc. comparison of offers, the Bank may, at its discretion, ask for clarifications on such clarifications and bidder‘s response must necessarily be in writing/ebased on the information furnished in the bid document or received otherwise, finds that the bidder is not capable to provide the Caretaker / housekeeping right to reject any or all such bids without assigning any reason evaluation, if so demanded by the Bank, the Bidder should produce the originals of any document(s) submitted by the Bidder with the Bid Document
6.2.2 Reference
As part of evaluation process of technical bids, the Bank may inspect the bidder‘s Corporate Office and the Site/Kiosks of other institutes/ organizations/ banks to whom Caretaker/housekeeping & maintenance Services have been extended by the bidder. The costs incurred by the evaluation team representing the Bank for visits will be borne by
6.2.3 Technical bids will be opened (representative of the bidders who choose
(i) Preliminary examination: After the Bidders who have fulfilled the Mandatory Eligibility Criteria Evaluation. The Bidders who have not their bids will not be considered for further evaluation process.
(ii) Technical Evaluation: Detailed technical evaluation will include, scrutiny of mandatory eligibility criteria and technical information suon the technical evaluation (refer scale of 1 to 100. The Minimum Qualifying Marks to qualify in Technical Evaluation will60 marks. However, if Bank does not recei60, then the Bank reserves the right to reduce who have not obtained the Minimum have obtained Minimum Qualifying MarksEvaluation.
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OVERVIEW OFEVALUATIONPROCESS
The bank has established the following criteria for evaluating Bids in the areas of:
meet the requirements outlined in this RFP
bidder
Bid will be evaluated for technical requirements as per the stipulations. The record of satisfactory services and capability for providing the
maintenance Services for the Offices/Administrative Offices/ will be critical factors in selection. The evaluation will focus on the
degree of capability to requirements of the Bank. It may include reference calls, and Site visits to organizations / banks etc. To facilitate scrutiny,
at its discretion, ask for clarifications on offers. d bidder‘s response must necessarily be in writing/e-mail. However,
on the information furnished in the bid document or received otherwise, finds that the bidder is housekeeping and maintenance Services, the Bank reserves the
right to reject any or all such bids without assigning any reason whatsoever. As part evaluation, if so demanded by the Bank, the Bidder should produce the originals of any document(s)
Bid Document.
As part of evaluation process of technical bids, the Bank may inspect the bidder‘s Corporate Office and the Site/Kiosks of other institutes/ organizations/ banks to whom Caretaker/housekeeping &
en extended by the bidder. The costs incurred by the evaluation team representing the Bank for visits will be borne by the Bank.
bids will be opened (Offline) on the stipulated day in the presence of authorized choose to attend.
After opening of the technical bid sand preliminary examinations, Mandatory Eligibility Criteria will be considered not met the mandatory eligibility criteria will be
their bids will not be considered for further evaluation process.
: Detailed technical evaluation will include, scrutiny of mandatory eligibility criteria and technical information submitted in the Technical Bid
(refer Annexure 12 of this RFP), marks will be awarded The Minimum Qualifying Marks to qualify in Technical Evaluation will
if Bank does not receive sufficient Bids for minimum qualifying marks of Bank reserves the right to reduce the Minimum Qualifying Marks to 50.
obtained the Minimum Qualifying Marks will be eliminated and the Qualifying Marks, will only be considered for
Bid will be evaluated for technical requirements as per the stipulations. The record of satisfactory services and capability for providing the
for the Offices/Administrative Offices/ ATM The evaluation will focus on the
ce calls, and Site visits to scrutiny, evaluation and
offers. The request for However, if the Bank,
on the information furnished in the bid document or received otherwise, finds that the bidder is ices, the Bank reserves the
As part of the scrutiny & evaluation, if so demanded by the Bank, the Bidder should produce the originals of any document(s)
As part of evaluation process of technical bids, the Bank may inspect the bidder‘s Corporate Office and the Site/Kiosks of other institutes/ organizations/ banks to whom Caretaker/housekeeping &
en extended by the bidder. The costs incurred by the evaluation team
) on the stipulated day in the presence of authorized
opening of the technical bid sand preliminary examinations, will be considered for Technical
be eliminated and
: Detailed technical evaluation will include, scrutiny of Technical Bid. Based
), marks will be awarded at a The Minimum Qualifying Marks to qualify in Technical Evaluation will be
for minimum qualifying marks of to 50. The Bidders
Qualifying Marks will be eliminated and the Bidders, who , will only be considered for Commercial
(iii) Commercial Evaluation: After Technical qualified in the Technical evaluation process would be opened (online). The Price Bid will be advised separately to Bidders who have qualified in the and will be opened online on the stipulated Bidders would be ranked L1, L2, L3, L4
The format for Online Price Bid is set out in format specified in PRICE BID will be rejected.
Bidders have to quote in the Price Bidproviding the Caretaker Service, Cleansing materials payments and GST wherever applicable”.
After commercial evaluation bidder will be any of the first three places (L1 to L3),bidders will be ranked through this process. If the amount quoted by the Bidder in thestatutory payments or otherwise, the
6.3 Final Evaluation
Based on the amount quoted in the Price Biddeclared as L1 and the remaining bidders will be the amount they quoted. The “L1 Price” will be the lowest
State Bank of India reserves the right to accept or reject any or all impractical, without assigning any reason thereof or may ask for cost analysis of such rates.
6.4 Successful bidders and Allotment
The Bank reserves the right to allot to L2, L-3 may be eligible for selection and allotment of the remaining ATM Sites as described below, if they agree to match the L-1 Price Services on the said L-1 Price. The number of ATM Sites to be allottshall be at the sole discretion of the Bank.
The Bank reserves the right to allot the ATM Sites in the manner advised below, however, it is not binding on the Bank to allot the ATM Sites as per the below mentioned manner:
i. 50% of the ATM Sites will be allotted to L30% and 20 % to L-2, L-3 bidders
ii. If no Bidder is willing to match the Sites to the Bidder who has quoted the
iii. If only one bidder agrees at Land the second bidder.
The allocation of ATM locations to the successful bidders is at the sole discretion of the Bank. The bidder/bidders have to abide by the decision of the Bank in this regard. The allocation will be done on
19
After Technical evaluation, Price Bid of only those Bidders who are evaluation process would be opened (online). The date and time
will be advised separately to Bidders who have qualified in the Technical evaluation on the stipulated day. Based on the amount quoted in their
L4 and so on in the order of the amount quoted.
is set out in PART-2 . Price Bid submitted in any form, other than the will be rejected.
Price Bid the “Total expenses per ATM caretaker per Month Cleansing materials excluding the Minimum Wages,
wherever applicable”. GST will be paid by the Bank on actual basis.
After commercial evaluation bidder will be ranked as L1 through L3 etc. If there is a tie for any of the first three places (L1 to L3), On line Rank reveres auction will be conducted and bidders will be ranked through this process.
the Price Bids is unreasonable or impractical, basedthe Bank reserves the right to reject such Bids.
Price Bid, the Bidder who has quoted the lowest amount will be emaining bidders will be ranked L-2, L-3, and L-4 and so on, in the order of The “L1 Price” will be the lowest Price Bid amount quoted
State Bank of India reserves the right to accept or reject any or all Price Bids which is unreaut assigning any reason thereof or may ask for cost analysis of such rates.
Allotment of ATM Sites
right to allot to L-1, maximum 50% of the total number of the ATM Sites and L3 may be eligible for selection and allotment of the remaining ATM Sites as described below, if
1 Price and to provide the Caretaker/housekeeping & maintenance number of ATM Sites to be allotted to each Successful Bidders
shall be at the sole discretion of the Bank.
The Bank reserves the right to allot the ATM Sites in the manner advised below, however, it is not binding on the Bank to allot the ATM Sites as per the below mentioned manner:
will be allotted to L-1 and remaining may be distributed in the ratio 3 bidders respectively, if they agree to match the L1 Price
If no Bidder is willing to match the L1 Price, then the Bank may at its discretSites to the Bidder who has quoted the L1 Price or cancel the tender and call for
If only one bidder agrees at L-1 price, the work may be distributed in the ratio 60:40 to L
locations to the successful bidders is at the sole discretion of the Bank. The bidder/bidders have to abide by the decision of the Bank in this regard. The allocation will be done on
of only those Bidders who are and time of opening
evaluation process . Based on the amount quoted in their Price Bids, the
d so on in the order of the amount quoted.
submitted in any form, other than the
caretaker per Month for Wages, al statutory
GST will be paid by the Bank on actual basis.
ranked as L1 through L3 etc. If there is a tie for Rank reveres auction will be conducted and
based on the Bids.
, the Bidder who has quoted the lowest amount will be 4 and so on, in the order of
amount quoted
s which is unreasonable or ut assigning any reason thereof or may ask for cost analysis of such rates.
0% of the total number of the ATM Sites and L-3 may be eligible for selection and allotment of the remaining ATM Sites as described below, if
and to provide the Caretaker/housekeeping & maintenance ed to each Successful Bidders
The Bank reserves the right to allot the ATM Sites in the manner advised below, however, it is not
1 and remaining may be distributed in the ratio of Price.
, then the Bank may at its discretion allot all ATM for fresh tender.
1 price, the work may be distributed in the ratio 60:40 to L-1
locations to the successful bidders is at the sole discretion of the Bank. The bidder/bidders have to abide by the decision of the Bank in this regard. The allocation will be done on
geographical area wise/Network wise/Administrative Office wise/RBO wise, administrative convenience of the Bank.Extension of the service to cover additional solely at the option of the Bank.
The Bank shall have the right to change any/all allotted Sites awithout assigning any reason whatsoever. Similarly, Bank may at its discretion, decrease the number of ATM sites for caretaking services, depending on its requirement.At any point of time the allocation percent i.e. 40%/ changed as per discretion of the Bank.
6.5 Contract Performance Bank Guarantee
The bidders, upon selection, will have to furnish a Performance Bank Guarantee value of the contract from a scheduled commercial Bank acceptable to the Bank. The Bank Guarantee shall have a validity period of to be extended / renewed if the contract is extended /renewed for the period ofBidders can also furnish Interest bearing STDRs of same value equivalent to 10% of annual contract value, of SBI as security deposit instead of Bank Guarantee. Further, if additional ATM sites are awarded or the rate of minimum wage iproportionately so that the total BG value is maintained at 10% of the annual value of the contract awarded. Performance Bank Guarantee (Bank Guarantee) receipt of intimation from the Bank about acceptance of its bid offer by the Bank. For any submission of the Performance Bank Guarantee beyond the stipulated period, penalty @ Rs. 2000/per day on number of days beyond stipulated period will be levieoutstanding payments, if any. In the event any successful bidder selected fails to furnish the Performance Bank Guarantee within the time limit stipulated above, such Bidder shall be liable to be cancelled and the EMD shall
As a security for performance of the Caretaker successful bidders should be kept as Security Deposit with the Bank till the expiry of the period contract, in the form of Bank Fixed Deposit (Interest bearing STDR) The joint names of the Bank & the bidder, deposit receipt will be kept in the custody of the Baamount i.e. Bank guarantee/ Interest bearing STDRs of EMD Rs.40, 00000/- must be 10% of the annual value of
In the event, any financial liabilities/legal coMinimum Wages Act or any other Act, Rules or Regulations by the CTA, the same will be recovered from the CTA/ from the amount payable to CTA and/or by invoking the and/or from the Security Deposit furnished by the CTA to the Bank while awarding the contract. In such circumstances, any depletion of amount in performance Bank Guarantee and/or Security Deposit, the CTA would have to replenish the amount to the
Every time when new ATM sites are being allotted, the agency should follow all this practice/ submission of required documents or BG etc. without being asked/ reminded by the bank to avoid penalty etc.
6.6 Term of Engagement The term of engagement of the selected Bidder have the right at its discretion to renew the term of engagement in writing,
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geographical area wise/Network wise/Administrative Office wise/RBO wise, administrative convenience of the Bank. Extension of the service to cover additional ATM Sites over and above the initial 900
The Bank shall have the right to change any/all allotted Sites any time to any Successful Bidder without assigning any reason whatsoever. Similarly, Bank may at its discretion, decrease the number of ATM sites for caretaking services, depending on its requirement. At any point of time the allocation percent i.e. 40%/ decided by Bank, of ATM locations may be changed as per discretion of the Bank.
Guarantee and Security Deposit
The bidders, upon selection, will have to furnish a Performance Bank Guarantee of from a scheduled commercial Bank other than co- operative bank and SBI
acceptable to the Bank. The Bank Guarantee shall have a validity period of 24 months to be extended / renewed if the contract is extended /renewed for the period of extension / renewal. Bidders can also furnish Interest bearing STDRs of same value equivalent to 10% of annual contract value, of SBI as security deposit instead of Bank Guarantee. Further, if additional ATM sites are awarded or the rate of minimum wage is revised, the value of BGs furnished will also increase proportionately so that the total BG value is maintained at 10% of the annual value of the contract awarded. Performance Bank Guarantee (Bank Guarantee) has to be submitted within
ipt of intimation from the Bank about acceptance of its bid offer by the Bank. For any submission of the Performance Bank Guarantee beyond the stipulated period, penalty @ Rs. 2000/
on number of days beyond stipulated period will be levied and recovered from the EMD/ In the event any successful bidder selected for allotment of the work
fails to furnish the Performance Bank Guarantee within the time limit stipulated above, liable to be cancelled and the EMD shall be forfeited.
Caretaker Service, the Earnest Money (EMD) deposited by the successful bidders should be kept as Security Deposit with the Bank till the expiry of the period contract, in the form of Bank Fixed Deposit (Interest bearing STDR) at any branch of SBI
bidder, duly discharged by the Bidder in favor of the Bank and the deposit receipt will be kept in the custody of the Bank. EMD will be part of 10% of amount i.e. Bank guarantee/ Interest bearing STDRs of SBI furnished as security deposit
must be 10% of the annual value of the contract.
In the event, any financial liabilities/legal complications devolved against the Bank due to violation of Minimum Wages Act or any other Act, Rules or Regulations by the CTA, the same will be recovered from the CTA/ from the amount payable to CTA and/or by invoking the performance Bank
from the Security Deposit furnished by the CTA to the Bank while awarding the contract. In such circumstances, any depletion of amount in performance Bank Guarantee and/or Security Deposit, the CTA would have to replenish the amount to the original amount.
Every time when new ATM sites are being allotted, the agency should follow all this practice/ submission of required documents or BG etc. without being asked/ reminded by the bank to
selected Bidder (CTA) shall be for a period of 2 years. have the right at its discretion to renew the term of engagement in writing, for a further term of 1 year
geographical area wise/Network wise/Administrative Office wise/RBO wise, based on the
00 ATM Sites will be
ny time to any Successful Bidder without assigning any reason whatsoever. Similarly, Bank may at its discretion, decrease the number
decided by Bank, of ATM locations may be
of 10% of the annual operative bank and SBI,
months and would have extension / renewal.
Bidders can also furnish Interest bearing STDRs of same value equivalent to 10% of annual contract value, of SBI as security deposit instead of Bank Guarantee. Further, if additional ATM sites are
s revised, the value of BGs furnished will also increase proportionately so that the total BG value is maintained at 10% of the annual value of the contract
to be submitted within 15 days of the ipt of intimation from the Bank about acceptance of its bid offer by the Bank. For any delay in
submission of the Performance Bank Guarantee beyond the stipulated period, penalty @ Rs. 2000/- d and recovered from the EMD/
allotment of the work fails to furnish the Performance Bank Guarantee within the time limit stipulated above, the selection of
Service, the Earnest Money (EMD) deposited by the successful bidders should be kept as Security Deposit with the Bank till the expiry of the period of the
of SBI, Jaipur in of the Bank and the
EMD will be part of 10% of total security security deposit plus
mplications devolved against the Bank due to violation of Minimum Wages Act or any other Act, Rules or Regulations by the CTA, the same will be recovered
performance Bank Guarantee from the Security Deposit furnished by the CTA to the Bank while awarding the contract. In
such circumstances, any depletion of amount in performance Bank Guarantee and/or Security
Every time when new ATM sites are being allotted, the agency should follow all this practice/ submission of required documents or BG etc. without being asked/ reminded by the bank to
a period of 2 years. The Bank shall for a further term of 1 year
at the same rate and under the same terms and conditions, subject to satisfactowork by the CTA. However, the Bank may, the currency of the contract for violation of any of the terms and conditions by notice of 30days.
6.7 Penalty due to violation of provisionsRegulations Any violation of provisions of Minimum is at the risk and responsibility of the CTA. Any Financial liabilities/legal complications (including any penalty /legal charges) devolved on the Bank due to violation of Minimum Wages recovered from the CTA from the amount Guarantee and/or from the Interest bearing STDRs furnished as Security Deposit, furnished by the CTA to the Bank while awarding the contractIn the event of invocation of performance Bank guaranshould has to make good the amount paid by the Bank and furnish a fresh performance Bank guarantee/ Interest bearing STDR of SBI and/or Security Deposit, as the case may be, for the full amount as stipulated at the time of awarding the contract. This shall be in addition to Bank's rights to terminate the contract for the above violation and also to take necessary legal action against CTA for recovery of any amount due.
6.8 Contract/Service Level Agreement At the completion of selection process, the Bank will enter into a the selected Bidder for the Caretaker/housekeeping & maintenance Services. The selected Bidder has to execute the SLA within the time limit advised by the Bbidder‘s response to this RFP with all its enclosures, modifications arising out of negotiation/ clarification, etc., and will also include the
i) Copies of the licenses, certifications ii) In case of termination of contract during the period of SLA, the Bank will retain the right to
the Bank Guarantee/ recover from Interest bearing STDR and forfeit the Security Deposit that would be submitted by the successful
iii) Monthly or more frequent review meetings at LHO / AO/ Regional Business Offices of SBI with participation at sufficiently senior level
The Bank reserves the right to stipulate, at the time of finalization, any other document(s) to beenclosed as part of the final contract.
In the event, the selected Bidder fails to execute the SLA within the time limit advised by the Bank, the selection of such Bidder shall be liable to be cancelled and the EMD shall be forfeited.
6.9 Failure of successful Bidder to meet
In the event any successful bidder selected for allotment of the work selection formalities, including completionfledged CTS for the ATMs allotted, execution of Service Level Agreement, furnishing of Performance Bank Guarantee etc. within the time limit stipulated by the Bank, the selection of such Bidder shall be liable to be cancelled and the EMD shall be
The Bank reserve the right to distribute the work of the cancelled Bidder amongst the other successful bidders or to add in the list of successful bidders, the next eligible Bidder (in the order of Land so on) who agrees to match the L1 Price panel of successful bidders or to call for a fresh tender for the said work of the cancelled Bidder. However, it is not binding on the Bank to distribute the said work as p
21
at the same rate and under the same terms and conditions, subject to satisfactory performance of may, at its discretion terminate the engagement any
violation of any of the terms and conditions by CTA or otherwise, with a
provisions of Minimum Wages Act or any other Act, violation of provisions of Minimum Wages Act or any other Act, Rules or Regulations
CTA. Any legal issues/penal provisions are at the cost of Financial liabilities/legal complications (including any penalty /legal charges) devolved on the
Wages Act or any other Act, Rules or Regulations by the mount payable to CTA and/or by invoking the performance Bank
Guarantee and/or from the Interest bearing STDRs furnished as Security Deposit, furnished by the the contract.
In the event of invocation of performance Bank guarantee or recovery from the Security Deposit, CTA should has to make good the amount paid by the Bank and furnish a fresh performance Bank guarantee/ Interest bearing STDR of SBI and/or Security Deposit, as the case may be, for the full
t the time of awarding the contract. This shall be in addition to Bank's rights to terminate the contract for the above violation and also to take necessary legal action against CTA for
Service Level Agreement (SLA) the completion of selection process, the Bank will enter into a Service level agreement (SLA
the selected Bidder for the Caretaker/housekeeping & maintenance Services. The selected Bidder has to execute the SLA within the time limit advised by the Bank. The agreement will be based on the
response to this RFP with all its enclosures, modifications arising out of negotiation/ clarification, etc., and will also include the following documents/provisions:
certifications etc. In case of termination of contract during the period of SLA, the Bank will retain the right to the Bank Guarantee/ recover from Interest bearing STDR and forfeit the Security Deposit that
successful bidder. more frequent review meetings at LHO / AO/ Regional Business Offices of SBI with
participation at sufficiently senior level from the Caretaker Agency (CTA).
The Bank reserves the right to stipulate, at the time of finalization, any other document(s) to be
In the event, the selected Bidder fails to execute the SLA within the time limit advised by the Bank, the selection of such Bidder shall be liable to be cancelled and the EMD shall be forfeited.
meet post selection formalities
In the event any successful bidder selected for allotment of the work fails to meet any of the post completion of the process of taking over and operationalization
allotted, execution of Service Level Agreement, furnishing of Performance Bank Guarantee etc. within the time limit stipulated by the Bank, the selection of such Bidder shall be
shall be forfeited, at the discretion of the Bank.
The Bank reserve the right to distribute the work of the cancelled Bidder amongst the other successful bidders or to add in the list of successful bidders, the next eligible Bidder (in the order of L
L1 Price and distribute the work amongst the said revised the panel of successful bidders or to call for a fresh tender for the said work of the cancelled Bidder. However, it is not binding on the Bank to distribute the said work as per the aforesaid manner.
ry performance of its discretion terminate the engagement any time during
or otherwise, with a
Rules or any other Act, Rules or Regulations
at the cost of CTA. Financial liabilities/legal complications (including any penalty /legal charges) devolved on the
Act or any other Act, Rules or Regulations by the CTA will be and/or by invoking the performance Bank
Guarantee and/or from the Interest bearing STDRs furnished as Security Deposit, furnished by the
tee or recovery from the Security Deposit, CTA should has to make good the amount paid by the Bank and furnish a fresh performance Bank guarantee/ Interest bearing STDR of SBI and/or Security Deposit, as the case may be, for the full
t the time of awarding the contract. This shall be in addition to Bank's rights to terminate the contract for the above violation and also to take necessary legal action against CTA for
Service level agreement (SLA) with the selected Bidder for the Caretaker/housekeeping & maintenance Services. The selected Bidder
ank. The agreement will be based on the response to this RFP with all its enclosures, modifications arising out of negotiation/
In case of termination of contract during the period of SLA, the Bank will retain the right to invoke the Bank Guarantee/ recover from Interest bearing STDR and forfeit the Security Deposit that
more frequent review meetings at LHO / AO/ Regional Business Offices of SBI with
The Bank reserves the right to stipulate, at the time of finalization, any other document(s) to be
In the event, the selected Bidder fails to execute the SLA within the time limit advised by the Bank, the selection of such Bidder shall be liable to be cancelled and the EMD shall be forfeited.
to meet any of the post operationalization of full-
allotted, execution of Service Level Agreement, furnishing of Performance Bank Guarantee etc. within the time limit stipulated by the Bank, the selection of such Bidder shall be
The Bank reserve the right to distribute the work of the cancelled Bidder amongst the other successful bidders or to add in the list of successful bidders, the next eligible Bidder (in the order of L-4, L-5, L-6
and distribute the work amongst the said revised the panel of successful bidders or to call for a fresh tender for the said work of the cancelled Bidder.
er the aforesaid manner.
6.10 Transfer/subcontract/delegation In the event of award of contract, the CTA shall not submanpower. The contract is non-transferable or non(CTA) shall not transfer at any stage any of its duties, obligations and benefits of the contract to any third party. The Caretakers engaged by CTA at the Bank's ATM sites should be the employees of CTA and should be on the CTA's Payroll.
7 PROPOSALFORMAT
7.1 Broad Guidelines
Bidders should ensure that their proposals clearly set out all information requested in numbered sections as specified below. The Bidder is required to respond to the RFP only in the prescribed format as detailed in Section. Under no modified. A duly authorized signatory of the bidder under the seal should sign/ authenticate all pages of the proposal and all documents including RFP submitted
Incomplete Bids or Bids not confirming to the requirement of RFP are liable to be rejected. Bidders must provide categorical and factual replies to specific questions. References to sales or other literature should be avoided even if it forms a part of the proposal. Bidders may providtechnical literature relating to their proposals but in a separate annexure.
The bid should be submitted as under:
Part I–Technical Bid (Offline):
The technical bid (Annexure 5 - Part 1 to Part 3)Technical Bid – Caretaker Services / Housekemust be completely filled in. Violation of the above requirements will disqualify the any other form will be rejected. A duly signed copy of this RFP document (signed on all pagesauthorized signatory of the bidder) should Part II – Price Bid (On line):
The Price Bid should be submitted as perPortal www.etender.sbi/SBIETENDER.Price Bid format refer to PART-2 of this RFP
Bidders have to quote in the Price Bidproviding the Caretaker Service and Cleansing materials as detailed in Minimum Wages, statutory paymentson actual basis.
Note: S i g n e d s c a n c o p y o f “Annexure 6” should be submitted along with Technical bid (
7.2 Format for Technical Proposal
Bidders are requested to structure their technical proposal only as per the format gshould be organized, structured and neat. Brochures/leaflets, etc. should not be submitted in loose form. No modification/addition/deletion should be made in the formats/letter stipulated. Any change/modification/addition/deletion to the dessubmission of technical proposals is as under:
Section 1 - Management Information Summary
22
Prohibited. In the event of award of contract, the CTA shall not sub-contract the job awarded or outsource the
transferable or non-assignable. The Caretaker Services Ag(CTA) shall not transfer at any stage any of its duties, obligations and benefits of the contract to any third party. The Caretakers engaged by CTA at the Bank's ATM sites should be the employees of CTA and should be on the CTA's Payroll.
Bidders should ensure that their proposals clearly set out all information requested in numbered sections as specified below. The Bidder is required to respond to the RFP only in the prescribed format as detailed in Section. Under no circumstances, the format can be changed, altered and
signatory of the bidder under the seal should sign/ authenticate all pages of the proposal and all documents including RFP submitted with BIDS.
onfirming to the requirement of RFP are liable to be rejected. Bidders must provide categorical and factual replies to specific questions. References to sales or other literature should be avoided even if it forms a part of the proposal. Bidders may providtechnical literature relating to their proposals but in a separate annexure.
as under:-
Part 1 to Part 3) Services / Housekeeping & Maintenance Services: - The technical details
must be completely filled in. Violation of the above requirements will disqualify the bidder. A duly signed copy of this RFP document (signed on all pages
should also be submitted along with the Technical
per“PRICE BID ”through e-tender mode only on.Bid quote in any other form will be rejected.
this RFP.
Price Bid only “Total expenses per ATM Caretakerand Cleansing materials as detailed in tender”, excluding
payments and GST, wherever applicable.GST will be paid by the
Note: S i g n e d s c a n c o p y o f Annexure 2 to 4 duly filled in with a covering letter as per should be submitted along with Technical bid (Annexure 5) and Price Bid
Bidders are requested to structure their technical proposal only as per the format gshould be organized, structured and neat. Brochures/leaflets, etc. should not be submitted in loose form. No modification/addition/deletion should be made in the formats/letter stipulated. Any change/modification/addition/deletion to the descriptions will invalidate the documents. The format for submission of technical proposals is as under:
Management Information Summary Section2-DetailsoftheProposedSolution Section 3
contract the job awarded or outsource the assignable. The Caretaker Services Agency
(CTA) shall not transfer at any stage any of its duties, obligations and benefits of the contract to any third party. The Caretakers engaged by CTA at the Bank's ATM sites should be the employees of
Bidders should ensure that their proposals clearly set out all information requested in numbered sections as specified below. The Bidder is required to respond to the RFP only in the prescribed
circumstances, the format can be changed, altered and signatory of the bidder under the seal should sign/ authenticate all pages
onfirming to the requirement of RFP are liable to be rejected. Bidders must provide categorical and factual replies to specific questions. References to sales or other literature should be avoided even if it forms a part of the proposal. Bidders may provide additional
The technical details bidder. Bid quote in
A duly signed copy of this RFP document (signed on all pages by Technical Bid.
on SBI e- Tender For details of the
Caretaker per Month for tender”, excluding the
paid by the Bank
duly filled in with a covering letter as per Price Bid PART-2
Bidders are requested to structure their technical proposal only as per the format given below. It should be organized, structured and neat. Brochures/leaflets, etc. should not be submitted in loose form. No modification/addition/deletion should be made in the formats/letter stipulated. Any
criptions will invalidate the documents. The format for
DetailsoftheProposedSolution Section 3
- Reference Site Details Section 4 - Other Details
The Bid shall be liable to be rejectedtechnical details as per the format. The Bank shall not allow/permit changes in the technical specifications once it is submitted. The relevant technical specificsubmitted along with the offer. Failure to submit this information along with the offer could result in disqualification. All sections should be labeled for easy reference.
Section 1 – Management Information Summary • Offer covering letter as per Annexure 6• Summary of the proposed solution describing approach to
Bidder information Bidders are requested to provide details about their organization(s) in this sprovided in Annexure 3. If required by the Bank, the Bidder shall further provide any information pertinent or necessary for determination of the Bidder‘s ability to service the needs of the Bank.
Section 2 – Details of the Proposed SeThis section should include details of the Caretaker Services and of field level operations proposed by the CTA. The technical specification requirements given in and attached.
Section 3 - Reference Site Details Please furnish details in the format provided in institutes/ organizations/ banks to whom the similar services are provided should be furnished along with the Bid. Section 4 – Other Details Please include other details that are pertinent to the evaluation of the proposed solution, including• Proof of present capacity to handle• The bidders must also clearly state the approach they intend to adopt
implementation.
The Bank reserves the right to customize the contract to meet its requirements. All disputes will be subject to Indian laws and courts in Jaipur
8. OTHER TERMS &CONDITIONS
8.1 Start of Services The responsibility of collecting all the required information and implementation of the Services to the ATM Sites shall be with the additional cost to the Bank. There curing expenBank account in SBI shall be borne by the payment of bills will be done/ made by the Bank at INDIA, LOCAL HEAD OFFICE OF JAIPUR
The CTA shall commence taking over the Service (CTS) immediately upon it being intimated by the Bank about the
23
rejected in case of non-adherence to the format or partial submission of technical details as per the format. The Bank shall not allow/permit changes in the technical specifications once it is submitted. The relevant technical specification sheets, etc., should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification. All sections should be labeled for easy reference.
Management Information Summary The following should be provided under this Section:covering letter as per Annexure 6
Summary of the proposed solution describing approach to delivery thereof.
Bidders are requested to provide details about their organization(s) in this section in the If required by the Bank, the Bidder shall further provide any information
pertinent or necessary for determination of the Bidder‘s ability to service the needs of the Bank.
Details of the Proposed Services This section should include details of the Caretaker Services and of field level operations proposed by the CTA. The technical specification requirements given in Annexure 4 should be completely filled in
Please furnish details in the format provided in Annexure 2. A reference issued by the concerned institutes/ organizations/ banks to whom the similar services are provided should be furnished along
de other details that are pertinent to the evaluation of the proposed solution, includinghandle at least 400ATM sites immediately on allotment
The bidders must also clearly state the approach they intend to adopt for systems
The Bank reserves the right to customize the contract to meet its requirements. All disputes will be Jaipur only will have jurisdiction to try the dispute.
The responsibility of collecting all the required information and implementation of the Sites shall be with the CTA and has to be carried out by the
additional cost to the Bank. There curing expenditure relating to the Care takers in opening of Saving by the Caretaker Agency. Allocation / termination fo
payment of bills will be done/ made by the Bank at ANY TIME CHANNEL VERTICAL , JAIPUR CIRCLE.
shall commence taking over the ATM sites and operationalization of full-fledged upon it being intimated by the Bank about the ATMs Sites allotted to
adherence to the format or partial submission of technical details as per the format. The Bank shall not allow/permit changes in the technical
ation sheets, etc., should be submitted along with the offer. Failure to submit this information along with the offer could result in
wing should be provided under this Section:
ection in the format If required by the Bank, the Bidder shall further provide any information
pertinent or necessary for determination of the Bidder‘s ability to service the needs of the Bank.
This section should include details of the Caretaker Services and of field level operations proposed by should be completely filled in
. A reference issued by the concerned institutes/ organizations/ banks to whom the similar services are provided should be furnished along
de other details that are pertinent to the evaluation of the proposed solution, including allotment of contract.
systems
The Bank reserves the right to customize the contract to meet its requirements. All disputes will be will have jurisdiction to try the dispute.
The responsibility of collecting all the required information and implementation of the Caretaker and has to be carried out by the CTA without any
in opening of Saving Allocation / termination foam sites and
, STATE BANK OF
fledged Caretaker Sites allotted to CTA
and complete the above process of taking over and operationalization of fullallotted within a period of 30 days from the date of receipt of intimation of allotment of from the Bank. The position will be reviewed periodically and if the takinof full-fledged CTS is found not satisfactory or not completed as per the above stipulated time line, the Bank has the right to terminate the contract, STDRs furnished as security deposit) and However, in the event of any delay and the Bank decides not to terminate, then days from the date of intimation of allotment by the Bank, a penalty @ Rs 2will be charged for number of days of delay beyond 30 list of ATM sites allotted.
8.2 Liquidated Damages If the CTA fails in providing the services, as per the terms and requirements sprovides services such that penalties are levied by the Bank on 7 occasions (monthly invoices) or more in a period of 12 months from the month of commencement of CTA, the Bank will charge penalty @ 1% of the order value calculated subject to a maximum of Rs 5, 00,000 (Rs. Five Lakhs only). This penalty is in addition to other applicable penalties and also shall be without prejudice the right of the Bank to terminate the contrac
8.3 Review of Caretaker Services Following operationalization of the services, the performance of the CTA will be reviewed, and the Bank reserves the right to terminate the contract at any point of time after assigning any reason.
8.4 Maintenance and Response TimeThe CTA should ensure that co-operation is extended by every Caretaker, to the Managed ServicesVendor concerned such that the uptime and availability of ATMs and in analyzing the performance ofThe ATM network is maintained at a high
8.5 Third Party Services The successful bidder shall extend the Caretaker Services by himself and they are From further outsourcing of the Caretaker Services work to third parties.
8.6 Dispute The Bank reserves the right to customize thsubject to Indian laws and Courts in Jaipur
24
e process of taking over and operationalization of full-fledged CTS from the date of receipt of intimation of allotment of
The position will be reviewed periodically and if the taking over and operationalization fledged CTS is found not satisfactory or not completed as per the above stipulated time line, the
Bank has the right to terminate the contract, forfeit the Security Deposit (EMD and Interest bearing security deposit) and invoke the performance Bank Guarantee submitted
in the event of any delay and the Bank decides not to terminate, then for the days from the date of intimation of allotment by the Bank, a penalty @ Rs 2000/- per
number of days of delay beyond 30 days from CTA's receipt of Bank's intimation of
If the CTA fails in providing the services, as per the terms and requirements specified in this RFP and provides services such that penalties are levied by the Bank on 7 occasions (monthly invoices) or more in a period of 12 months from the month of commencement of CTA, the Bank will charge penalty @ 1% of the order value calculated on the billing for one year from the date of agreement, subject to a maximum of Rs 5, 00,000 (Rs. Five Lakhs only). This penalty is in addition to other applicable penalties and also shall be without prejudice the right of the Bank to terminate the contrac
Following operationalization of the services, the performance of the CTA will be reviewed, and the Bank reserves the right to terminate the contract at any point of time after 30 days’ notice
Time operation is extended by every Caretaker, to the Managed Services
Vendor concerned such that the uptime and availability of ATMs and in analyzing the performance ofhigh-level.
The successful bidder shall extend the Caretaker Services by himself and they are PROHIBITEDfurther outsourcing of the Caretaker Services work to third parties.
The Bank reserves the right to customize the contract to meet its requirements. All disputes will be Jaipur only have jurisdiction to try the dispute.
fledged CTS for all ATMs from the date of receipt of intimation of allotment of ATM Sites
g over and operationalization fledged CTS is found not satisfactory or not completed as per the above stipulated time line, the
the Security Deposit (EMD and Interest bearing submitted by CTA.
for the delay beyond 30 per day per ATM site
receipt of Bank's intimation of
pecified in this RFP and provides services such that penalties are levied by the Bank on 7 occasions (monthly invoices) or more in a period of 12 months from the month of commencement of CTA, the Bank will charge
on the billing for one year from the date of agreement, subject to a maximum of Rs 5, 00,000 (Rs. Five Lakhs only). This penalty is in addition to other applicable penalties and also shall be without prejudice the right of the Bank to terminate the contract.
Following operationalization of the services, the performance of the CTA will be reviewed, and the 30 days’ notice without
operation is extended by every Caretaker, to the Managed Services Vendor concerned such that the uptime and availability of ATMs and in analyzing the performance of
PROHIBITED
e contract to meet its requirements. All disputes will be only have jurisdiction to try the dispute.
RESPONSIBILITIES OF CARETAKER AGENCIES
In addition to the responsibilities of CTA mentioned in thethe responsibilities of CTA shall also include those setout herein below.
1) The Caretaker(s) engaged by Caretaker Agency Agency and in no event the Caretaker(s) shall be deemednot responsible/ liable to the Caretaker(s) and payment of wages (as per Minimum PF Contribution, ESIC Contribution, etc. and other applicable statutory dues to the allowances, any other amount to Agency. No liability on account of payment of wages (as per Minimum Contribution, ESIC Contribution, etc. and other applicable statutory dues shall devolve upon on State Bank of India. Caretaker Agency should indemnify SBI against all losses, damages, expenses and claims which SBI may suffer/incur or which may be against SBI in respect of the said Caretaker Agency.
2) The CTA shall indemnify SBI to the full extent (including the legal cosAttorney's fees and incidental expenses thereto) in the event of any nonlaw, notification, orders etc. and for compliance of the aforesaid or otherwise in demands etc. raised by any employees/ subother rights of SBI to recover the indemnity amount from the deduct/ensure the deduction of the indemnity amount or part thereof from the charges to the CTA under the payment arrangement mentioned in Security Deposit (Interest bearing
3) The Bank shall be entitled to adeposit or Interest bearing STDRs furnished as security deposit, towards loss or damage caused by the agency or its staff equipment etc., or any other liability of
4) The Agency shall also permit the Bank to hold or deduct the amount from the bills/security deposit/performance guarantee/ Interest bearing STDRs furnished as security deposit, performance or part performance/ substandard performance or failure to discharge obligations as more specified in chapter 2 -
5) The Agency shall obtain at his/its own cost, any license or permission of any sort whatsoever viz. Labour license from Assistant Insurance Corporation and Office be required under various Acts of the Central/State Government Authorities, for carrying out the said activity in the premises of the Bank and such Registrations and License as may be deemed necessary for engagement of contract
6) The Agency shall comply with the provisions of all Contractor or his employees and shall be solely responsible compliance, non-compliance or implementation or nonfurnish proof of compliance of all of monthly/quarterly and annual returns and any other statutory requirement within 15 days from the due date, and furnish calculations and proof of payments/challis, made to all Government/Statutory Authorities under limit allowed under the respective Acts and all other statutory rules as amended from time to time.
7) The Agency shall indemnify the Bank arising out of any payments or reimbursemen(Central/State, Semi- Government), statutory authority or any payment made under any statute/notification of the Government (Central/State) or statutory authority in respect of the employees of Caretaker service provider oremployees against the Bank. The Bank of India all payments made and expenses incurred by the Bank in respect of the payments referred to above in this
25
RESPONSIBILITIES OF CARETAKER AGENCIES
In addition to the responsibilities of CTA mentioned in the chapter 2 -“OVERVIEW OF REQUIREMENTS”, responsibilities of CTA shall also include those setout herein below.
The Caretaker(s) engaged by Caretaker Agency (CTA) shall be the employees of and in no event the Caretaker(s) shall be deemed to be the employee of SBI. SBI is
not responsible/ liable to the Caretaker(s) and payment of wages (as per Minimum PF Contribution, ESIC Contribution, etc. and other applicable statutory dues to the allowances, any other amount to the Caretaker(s) shall be the responsibility of
No liability on account of payment of wages (as per Minimum Contribution, ESIC Contribution, etc. and other applicable statutory dues shall devolve upon
. Caretaker Agency should indemnify SBI against all losses, damages, expenses and claims which SBI may suffer/incur or which may be against SBI in respect of the
shall indemnify SBI to the full extent (including the legal cost and reimbursement of Attorney's fees and incidental expenses thereto) in the event of any non-compliance of any
etc. and for any claim from any statutory authority arising out of nonor otherwise in relation to the Services or any claim, right,
demands etc. raised by any employees/ sub-contractors of the CTA. Without prejudice to any other rights of SBI to recover the indemnity amount from the CTA, SBI shall be entitled to
of the indemnity amount or part thereof from the charges under the payment arrangement mentioned in RFP and Performance
STDRs furnished as security deposit) The Bank shall be entitled to adjust the dues out of monthly bills or Performance guarantee deposit or Interest bearing STDRs furnished as security deposit, towards loss or damage
staff in case of any theft, breakage, pilferage of any items, fixtures, other liability of the agency.
The Agency shall also permit the Bank to hold or deduct the amount from the bills/security deposit/performance guarantee/ Interest bearing STDRs furnished as security deposit,
rmance/ substandard performance or failure to discharge obligations -“OVERVIEW OFREQUIREMENTS”.
The Agency shall obtain at his/its own cost, any license or permission of any sort whatsoever license from Assistant Labour Commissioner and register with Employees‘ State
Office of the Regional Provident Fund Commissioner, be required under various Acts of the Central/State Government Authorities, for carrying out
y in the premises of the Bank and such Registrations and License as may be engagement of contract workers for such purpose.
The Agency shall comply with the provisions of all Labour Laws, which are applicable to the mployees and shall be solely responsible for liabilities arising out of such
compliance or implementation or non-implementation thereof. furnish proof of compliance of all Labour Laws requirements including obtaining licenseof monthly/quarterly and annual returns and any other statutory requirement within 15 days from the due date, and furnish calculations and proof of payments/challis, made to all Government/Statutory Authorities under EPF, ESIC, etc. within 15 days of the statutory time limit allowed under the respective Acts and all other statutory rules as amended from time to
The Agency shall indemnify the Bank from and against all liabilities, claims and demands arising out of any payments or reimbursement made by the Bank to Government
Government), statutory authority or any payment made under any statute/notification of the Government (Central/State) or statutory authority in respect of the
service provider or in respect of any claims made by the Agency‘s employees against the Bank. The Caretaker service provider shall promptly reimburse State Bank of India all payments made and expenses incurred by the Bank in respect of the
this clause.
ANNEXURE-1
OVERVIEW OF REQUIREMENTS”,
shall be the employees of Caretaker to be the employee of SBI. SBI is
not responsible/ liable to the Caretaker(s) and payment of wages (as per Minimum Wages act), PF Contribution, ESIC Contribution, etc. and other applicable statutory dues to the Caretakers,
the Caretaker(s) shall be the responsibility of Caretaker No liability on account of payment of wages (as per Minimum Wages act), PF
Contribution, ESIC Contribution, etc. and other applicable statutory dues shall devolve upon . Caretaker Agency should indemnify SBI against all losses, damages,
expenses and claims which SBI may suffer/incur or which may be against SBI in respect of the
t and reimbursement of compliance of any
any statutory authority arising out of non- relation to the Services or any claim, right,
Without prejudice to any SBI shall be entitled to
of the indemnity amount or part thereof from the charges payable Performance Guarantee and
djust the dues out of monthly bills or Performance guarantee deposit or Interest bearing STDRs furnished as security deposit, towards loss or damage
in case of any theft, breakage, pilferage of any items, fixtures,
The Agency shall also permit the Bank to hold or deduct the amount from the bills/security deposit/performance guarantee/ Interest bearing STDRs furnished as security deposit, for non-
rmance/ substandard performance or failure to discharge obligations
The Agency shall obtain at his/its own cost, any license or permission of any sort whatsoever Commissioner and register with Employees‘ State
Commissioner, etc. that may be required under various Acts of the Central/State Government Authorities, for carrying out
y in the premises of the Bank and such Registrations and License as may be
Laws, which are applicable to the liabilities arising out of such
thereof. The Agency will requirements including obtaining licenses, filing
of monthly/quarterly and annual returns and any other statutory requirement within 15 days from the due date, and furnish calculations and proof of payments/challis, made to all
of the statutory time limit allowed under the respective Acts and all other statutory rules as amended from time to
and against all liabilities, claims and demands t made by the Bank to Government
Government), statutory authority or any payment made under any statute/notification of the Government (Central/State) or statutory authority in respect of the
in respect of any claims made by the Agency‘s service provider shall promptly reimburse State
Bank of India all payments made and expenses incurred by the Bank in respect of the
8) The Agency shall make the payment to caretaker(s) engaged by it as per minimum wages notified by the Office of the Central satisfy the Bank showing adequate to provident fund etc. as applicable are being paid to its personnel as required under various Statutory Acts notified by the Government from time to time. It shall be the duty of the to get PF code number allotted by RegionaPF subscription, deducted from amount of contribution should be deposited with the respective PF authorities date of each month. The CTA will compliance fulfilled along with the respective the invoice to the Bank.
9) The Agency shall submit the list of its personnel to be deployed at the locations, along with their personal details photograph,KYC etc. The Bank has the right to advise the Agency to replace any of the personnel engaged by him who are found unsuitable; the Agensuch personnel. The Agency shall provide proper laminated, tamperuniforms to all its personnel.
10) The CTA shall take, at its own cost, insurance policies for adequate amount against death or injury of the CTA‘s employees while providing the services, theft, and/or any other dishonest acts or negligence on the part of the service providers, employees or sub- contractors. SBI shall not be liable or called upon to or damages etc. to any other person, including the personnel of activity and having been called upon to
11) CTA shall be solely liable and responsible regulations and ordinances applicable in respect of the the legislation for the safety and working maintain all proper records.
12) The CTA will maintain the below listed record / registers physically at each i. Caretaker Attendance Registerii. Visit Register (visit by authorized person iii. ATM Access Register/ Visitor Register
Other Service ProvidersBank on verification of their identity/ authority)
iv. Customer Complaint / Suggestion Registerv. Asset / Service Breakdown vi. Caretaker Duty Roaster
13) The CTA will also maintain of all applicable/relevant Registers and records in accordance with the various laws, rules, regulations and ordinances applicable in respect of the employed by it, including but without limitation to the bephysically at their local office(s) in the States of Rajasthan:i) Caretaker /ATM site wise monthly wage ii) Caretaker wise monthly PF & ESI iii) Site wise monthly shift Registeriv) Incident Register. v) Register of Deductions for vi) Register of Workman Employed by vii) GST Paid Register, PF and ESI viii) Record of Caretakers/ authorized employees for visit deployed
record of their background cix) The Wages Slip. Also following record should be maintained by the CTAxii. Records of background checkxiii. Site wise/Shift wise Caretakerxiv. ATM wise visit register
And produce them for inspection as and when demanded by the Bank and/ or any appropriate
26
The Agency shall make the payment to caretaker(s) engaged by it as per minimum wages of the Central Labour Commissioner from time to time. The Agency shall
satisfy the Bank showing adequate recorded proof that the minimum wages, ESIC, contribution to provident fund etc. as applicable are being paid to its personnel as required under various Statutory Acts notified by the Government from time to time. It shall be the duty of the to get PF code number allotted by Regional Provident Fund Office/ EPFO against which the
from the payment of the personnel engaged and equal employer’s amount of contribution should be deposited with the respective PF authorities
will have to produce the documentary evidence of the statutory compliance fulfilled along with the respective challan copy of the preceding month along with
The Agency shall submit the list of its personnel to be deployed at the locations, along with their personal details like name, age, date of birth, permanent address,
etc. The Bank has the right to advise the Agency to replace any of the personnel engaged by him who are found unsuitable; the Agency shall immediately replace such personnel. The Agency shall provide proper laminated, tamper-proof identity cards
shall take, at its own cost, insurance policies for adequate amount against death or employees while providing the services, theft, robbery, forgery,
and/or any other dishonest acts or negligence on the part of the service providers, employees contractors. SBI shall not be liable or called upon to pay any amount as compensation
or damages etc. to any other person, including the personnel of CTA, resulting from activity and having been called upon to pay so, CTA shall fully indemnify SBI for
shall be solely liable and responsible for compliance of all applicable Labourregulations and ordinances applicable in respect of the Caretakers employed by it and also for
and working hours of its personnel and shall establish and
will maintain the below listed record / registers physically at each ATMAttendance Register
Visit Register (visit by authorized person from CTA) Access Register/ Visitor Register (for respective Bank Officials, ATM
Providers visiting ATM site or any other person duly AuthorizedBank on verification of their identity/ authority)
Suggestion Register Breakdown Register (for respective ATM site)
will also maintain of all applicable/relevant Registers and records in accordance with
the various laws, rules, regulations and ordinances applicable in respect of the employed by it, including but without limitation to the below mentioned listed physically at their local office(s) in the States of Rajasthan:
site wise monthly wage payment Register. wise monthly PF & ESI deposit Register.
Register.
for Damage and Loss, Fines etc. Employed by the CTA
PF and ESI deposit Register. authorized employees for visit deployed ATM site wise and
background checks.
Also following record should be maintained by the CTA background check
Caretaker details
produce them for inspection as and when demanded by the Bank and/ or any appropriate
The Agency shall make the payment to caretaker(s) engaged by it as per minimum wages Commissioner from time to time. The Agency shall
es, ESIC, contribution to provident fund etc. as applicable are being paid to its personnel as required under various Statutory Acts notified by the Government from time to time. It shall be the duty of the company
l Provident Fund Office/ EPFO against which the the payment of the personnel engaged and equal employer’s
amount of contribution should be deposited with the respective PF authorities before the due to produce the documentary evidence of the statutory
challan copy of the preceding month along with
The Agency shall submit the list of its personnel to be deployed at the respective Bank of birth, permanent address,
etc. The Bank has the right to advise the Agency to replace any of the cy shall immediately replace
proof identity cards,
shall take, at its own cost, insurance policies for adequate amount against death or robbery, forgery, fraud, fidelity
and/or any other dishonest acts or negligence on the part of the service providers, employees t as compensation
resulting from aforesaid for all such cost.
Labour laws, rules, employed by it and also for
of its personnel and shall establish and
ATM site:
ATM Engineers, Authorized by the
will also maintain of all applicable/relevant Registers and records in accordance with the various laws, rules, regulations and ordinances applicable in respect of the Caretakers
listed record/registers
site wise and
produce them for inspection as and when demanded by the Bank and/ or any appropriate Labour
(To be supported with documentary proofs certified by respective institutes/ organizations/ banks authorized Officials, where Housekeeping & Maintenance/Caretaker services have beeincluding the below details) Details of sites where Manpower support/ Caretaker Services\Housekeeping & Maintenance services are extended:
i. Name and Address of the institutes/ organizations/bankii. No. of offices/Branches/ ATM sites supported by th
ATM sites in respective State. iii. Certifying official Name & Designation of Certifying officialiv. Contact Details– v. Postal Address vi. Telephone Number / Mobile Numbervii. Fax No. viii. Email ID
authorities. ANNEXURE – 2 REFERENCE SITES DETAILS
Please provide details of Sites of institutes/ organizations/ banks etc., to whom Housekeeping & Maintenance/Caretaker Services have been extended by the CTA.
Data of Existing Manpower in Caretaker/ Housekeeping & Maintenance services ATM/Offices/Branches:
The site details must be given in the following format. A separate copy of the format should be used if there are more than one institute/ organizationName of the institute/ organization/ bank :Details of sites where Manpower support/ Caretaker Services/Housekeeping and maintenance services are extended Sr. No.
Location ID Location Name of the Caretaker(s)of
Office/Branch/ ATM ID
A reference issued by the concerned Institute/ Organization/ banks to which the above services are provided should be furnished along with the Bid.
Out of the above, existing number of ScheduledBank Wise), where the CTA is providing
Sr. No. Name of the Bank State wise (
Total ATM Sites/offices/branches
27
(To be supported with documentary proofs certified by respective institutes/ organizations/ banks authorized Officials, where Housekeeping & Maintenance/Caretaker services have bee
Details of sites where Manpower support/ Caretaker Housekeeping & Maintenance services are extended:
of the institutes/ organizations/bank sites supported by the CTA with summary of total no. of sites/
Certifying official Name & Designation of Certifying official
Number / Mobile Number
Please provide details of Sites of institutes/ organizations/ banks etc., to whom Housekeeping & Maintenance/Caretaker Services have been extended by the CTA.
Data of Existing Manpower in Caretaker/ Housekeeping & Maintenance services
The site details must be given in the following format. A separate copy of the format should be used if there are more than one institute/ organization/ bank. Name of the institute/ organization/ bank : Details of sites where Manpower support/ Caretaker Services/Housekeeping and maintenance
Name of the Caretaker(s)
Cell No. of the Caretaker(s)
Name of the officials at Administrative e office.
Cell No. Ofat Administrative office.
A reference issued by the concerned Institute/ Organization/ banks to which the above services are urnished along with the Bid.
Scheduled Bank's Offices/Branches/ATM sites (Stateproviding Caretaker/Housekeeping & Maintenance
Name of the Bank State wise (if more than one state) No. of ATM /Offices/Branch
Total ATM Sites/offices/branches
(To be supported with documentary proofs certified by respective institutes/ organizations/ banks authorized Officials, where Housekeeping & Maintenance/Caretaker services have been provided
with summary of total no. of sites/
Please provide details of Sites of institutes/ organizations/ banks etc., to whom Housekeeping &
Data of Existing Manpower in Caretaker/ Housekeeping & Maintenance services for
The site details must be given in the following format. A separate copy of the format should be used if
Details of sites where Manpower support/ Caretaker Services/Housekeeping and maintenance
Of the officials at Administrative office.
A reference issued by the concerned Institute/ Organization/ banks to which the above services are
(State Wise and/or Maintenance Services
/Offices/Branch Sites
ANNEXURE - 3 PROFILE OF THE HOUSEKEEPING & MAINTENANCE/CARE TAKER AGENCY (Information in the following format) Sr. No.
Item
1 General Name of the Company & its CIN (Company Identification Number)Whether company is Pvt. Ltd or Public LtdNature of Activity Company Registered Address Address for communication (if differs from above)Contact Details (Telephone and fax nuDate/ Year of Establishment No. of Years in the line of activity Details of ownership of the company: (a) Name and address of the Promoter(b) Percentage of Share Capital owned by
(c) Whether the promoters’ shareholding If yes, provide the details thereof
Name of the Directors & Managing Director(s) of the company & their DIN(Director Identification Number)Their PAN no, designation, Address, Mobile No. & eName of the Key person (s) for processing of this RFP with Designation, contact details &e-mail Id Power of Attorney or Board Resolution authorizing the official to sign the bid documents on behalf of the Company
2 Financial Annual Man power/ Caretaker Services/ Housekeeping & Maintenance Services related Revenue in FY 2019Net Profit 2019-20 No. of Manpower/ Caretakers/ Housekeeping & Maintenance Services on rolls (Monthly Average) FY 2019-20Annual Man power/ Caretaker Services/ HousekeeServices related Revenue in FY 2018Net Profit 2018-19 Annual Man power/ Caretaker Services/ Housekeeping & Maintenance Services related Revenue in FY 2017Net Profit 2017-18
Annual Man power/ Caretaker Services/ HousekServices related Revenue in FY 2016
Net Profit 2016-17 3 Certification/ Documents
Certificate of Incorporation, Memorandum of Association and Article of Association, Commencement of BusinessCompany PAN / TAN details Audited Balance sheet of last 3 years (provisional for 2019audited for 2018-19, 2017-18, 2016with CA registration no.
28
PROFILE OF THE HOUSEKEEPING & MAINTENANCE/CARE TAKER AGENCY (Please provide
Details
(Company Identification Number)
Whether company is Pvt. Ltd or Public Ltd
Address for communication (if differs from above) Contact Details (Telephone and fax numbers and email Id)
Details of ownership of the company: - the Promoter(s)
Capital owned by each Promoter Whether the promoters’ shareholding is pledged or encumbered?
details thereof:
Name of the Directors & Managing Director(s) of the company & their DIN (Director Identification Number)
Their PAN no, designation, Address, Mobile No. & e-mail Ids son (s) for processing of this RFP with Designation,
Power of Attorney or Board Resolution authorizing the official to sign the
documents on behalf of the Company - (Enclose copy)
er Services/ Housekeeping & Maintenance
Services related Revenue in FY 2019-20
No. of Manpower/ Caretakers/ Housekeeping & Maintenance Services on
20
Annual Man power/ Caretaker Services/ Housekeeping & Maintenance Services related Revenue in FY 2018-19
Annual Man power/ Caretaker Services/ Housekeeping & Maintenance Services related Revenue in FY 2017-18
Annual Man power/ Caretaker Services/ Housekeeping & Maintenance Services related Revenue in FY 2016-17
Certificate of Incorporation, Memorandum of Association and Article of Association, Commencement of Business
udited Balance sheet of last 3 years (provisional for 2019-20 and
18, 2016-17) certified by a practicing CA along
Please provide
Details
Turnover Certificate of last 3 years (provisional for 2019for 2018-19, 2017-18, 2016-17) certified by a practicing CA along with CAregistration no.
Certificate of Registration under Shops and Establishment Act
Registration and certificate under Employees State Insurance Corporation(ESIC) Certificate from the Employees Provident Fund (EPF) Organization under Employees Provident and Misc. Provision Act.Registration with appropriate authority for GST
LABOUR LICENCE from ministry of (Regulation and abolition) Act.
TRADE LICENCE issued by Municipalities /Municipal Corporations.
4 Staff Total number of employees Break-up of employees
- Manpower provided for housekeeping & maintenance services/ Caretakers (payment of wages by
- Others if any 5 Others
Names of Bank, other companies for which work has been undertakenOffice address in the major cities in the states/ UT of
Any special qualifications
29
Turnover Certificate of last 3 years (provisional for 2019-20 and audited 17) certified by a practicing CA along with CA
Certificate of Registration under Shops and Establishment Act
Registration and certificate under Employees State Insurance Corporation
es Provident Fund (EPF) Organization under Employees Provident and Misc. Provision Act.
Registration with appropriate authority for GST
LABOUR LICENCE from ministry of Labour, Govt. of India under Labour
ENCE issued by Municipalities /Municipal Corporations.
Manpower provided for housekeeping & maintenance services/ of wages by the clients)
mes of Bank, other companies for which work has been undertaken
Office address in the major cities in the states/ UT of Rajasthan
ANNEXURE – 4 COMPLIANCE TO ELIGIBILITY CRITERIA(Please refer to Item 3 of this RFP)
Sr. No.
Criterion
1 Constitution of the Bidder (Pvt. Ltd
2 Registered with Govt. body under Contract (Regulation &Abolition) & having valid Service License under Contract Labour Act 1970 (Regulation &Abolimanpower/ caretaker/Housekeeping & maintenance services
3 The Bidder company should not be a lossMinimum cumulative annual turnover as per Audited Balance Sheet for last 3 years is Rs.40.00 Crores.(The bidder has to submit provisional Account of Financial Year 2019-20and P&L Account of FY 2016-17, 2017
4 Minimum 3 years’ experience Manpower support/ Caretaker/ Housekeeping services) satisfactorily to reputed organizations for continuous years.
5 Having minimum 2500 Personnel / Caretakerspublication of the tender notice
6 Having valid Shop & Establishmenof publication of the tender notice. The Bidder should submit proof of Lease Agreement/Ownership in their Copy of Trade license and Labour
7 Not blacklisted nor included in the negative list nor having any contract terminated due to deficiencies in the services by any PSU / Scheduled Bank / Corporate Body / Government Body
8 No director(s) of the director/Partner/Promoter/Key Company/firm/entity blacklisted or included in negative list by any Scheduled Bank /Corporate Body/Government Body.
9 Having your own know your employee system, including a system of having Police verification report on the employee to
10 Capacity to deploy Caretakers immediately at as stated in the RFP
11 Dedicated system for monitoring the Caretaker Services minimum twice in a week
12 Whether Business Continuity Plan is in place
13 Signed scan copy of Application money and Earnest Money Deposit (EMD) is attached
30
COMPLIANCE TO ELIGIBILITY CRITERIA
(Yes / No)
Pvt. Ltd/Public Ltd)
Registered with Govt. body under Contract Labour Act 1970 (Regulation &Abolition) & having valid Service License under
Act 1970 (Regulation &Abolition) for providing manpower/ caretaker/Housekeeping & maintenance services
should not be a loss-making company and its Minimum cumulative annual turnover as per Audited Balance Sheet
Crores. has to submit provisional Balance Sheet and P&L
20 along with audited Balance Sheet 2017-18 and FY 2018-19).
3 years’ experience in the line of activity + providing Caretaker/ Housekeeping & Maintenance
services) satisfactorily to reputed organizations for last 3
Caretakers as on the date of
Having valid Shop & Establishment License issued prior to the date of publication of the tender notice. The Bidder should submit proof of Lease Agreement/Ownership in their favor in respect of the office.
Labour license also to be submitted.
nor included in the negative list nor having any contract terminated due to deficiencies in the services by any PSU /
/ Corporate Body / Government Body
Bidder is/has been a Managerial Person in a
Company/firm/entity blacklisted or included in negative list by any Scheduled Bank /Corporate Body/Government Body.
Having your own know your employee system, including a system of having Police verification report on the employee to be appointed
immediately at minimum 400 Atomists
Dedicated system for monitoring the Caretaker Services minimum
Whether Business Continuity Plan is in place
can copy of Application money and Earnest Money Deposit
No) Remarks
Organization Profile (To be Included in Technical Bid Only)Description
1. Name of the Organization: 2. Address for Communication
3. Date/ Year of Establishment 3 a. Location of Registered Office of the company3b. Locations of branch offices in Rajasthan4. Address of Controlling Office of the Bidder in Rajasthan. (Proof of Lease Agreement/Ownership document in favour of Bidder in respect Controlling Office should be enclosed.)
5. Type of Company (Whether Private 6. Name of the Directors of the Company along with their Mobile No.
7. Name of the Key Persons for processing of this tender
8. Annual Turnover (Rs. in Crore) FY 201818 FY 2016-17 (** Copy of Audited Annual Report & Balance sheet to be submitted with Registration No & seal of CA)
9. Any ISO Certification
31
Organization Profile (To be Included in Technical Bid Only) Description Details
Address: e-mail ID: Tel. No. :(STD code)- Mob. No. CMD/MD/ Director/ CEOFax No. : (STD code)-
3 a. Location of Registered Office of the company
Rajasthan.
4. Address of Controlling Office of the Bidder in . (Proof of Lease Agreement/Ownership
of Bidder in respect Controlling Office
Address: e-mail ID: Tel. No. :(STD code)- Mob. No. CMD/MD/ Director/ CEO Fax No. : (STD code)-
or Public Limited) 6. Name of the Directors of the Company along with their 1.
(Mob. No.) 2. (Mob. No.) 3. (Mob. No.)
7. Name of the Key Persons for processing of this tender I. Vice President/ Director (Operations/etc.)
2. GM (Operations/etc.)
Annual Turnover (Rs. in Crore) FY 2018-19 FY 2017-
(** Copy of Audited Annual Report & Balance sheet to be submitted with Registration No & seal of CA)
Attach copy with details
ANNEXURE -5
Details
Mob. No. CMD/MD/ Director/ CEO
Mob. No. CMD/MD/ Director/ CEO Fax No.
Vice President/ Director
FACTOR MATRIX
FACTOR MATRIX - TECHNICAL BID CRITERIA (PARTSr. No.
Criteria
(i) (ii) 1 Cumulative Annual Turnover for
the last 3 years as per audited balance sheet
2 Total No. of personnel/ Caretakers on the Payroll of the company
3 Police Verifications of each existing Manpower/ Caretaker
4 Name of states with no. of Office/ATM/branches sites in which the Bidder i
s presently has existing Bank ATM Caretaker /housekeeping &maintenance operations.
5 Date of Incorporation of a Company
6 Is the company on negative list/ blacklisted / termination of services by any PSU Bank/Scheduled Bank Corporate Body/
Government Body 7 Business Details (a) Whether appointed/ selected
with PSU Bank/ Scheduled Bank/Corporate Body/Government Body
(b) Name of Major Clients with address and contact person details
(to enclose supporting documents
– Work Order and Completion/ Performance Certificate
32
ANNEXURE—5(P
TECHNICAL BID CRITERIA (PART- 1)- GENERAL Mandatory y Preferable
/ Status Yes /
No Mark ( )
Remarks
(iii) (iv) (v) Cumulative Annual Turnover for the last 3 years as per audited
Mandatory Rs. 40 Cr (Minimum)
Yes ( ) No ( )
Mandatory 2500(Minimum)
Yes ( ) No ( )
Mandatory Yes ( ) No ( )
Please list out the
Names of States
1.
2.
3. other states
Minimum Period of 3 years (Mandatory) (Housekeeping & maintenance service)
Yes ( ) No ( )
Mandatory (should not be on negative list)
Yes ( ) No ( )
Mandatory Yes ( )
No ( )
Minimum2 clients Yes / No List of Clients:& Maximum 4 Mark ( ) 1.
clients 2.
with minimum 3. businessofRs.5.00
(PART-1)
Please list out the
Names of States
List of Clients:
(c) List of total number of office or branch Sites/ATM sites allocated by PSU Bank/ Scheduled Bank/ Corporate Body/ Government Body
9 Infrastructure i. Recruitment facility
ii. Training facility
iii. Whether Capable of commencing service within 30 days from the date of intimation Of allotment of ATM sites given by Bank.
iv. Authorised Staff for monitoring on the payroll of the company (supported by the List of Name and Contact details of the staff)
v. Availability of supporting staffs/ Equipment/ infrastructure (Vehicles, etc.) for executing the job
10 Others (a) Maintenance of Payroll (or
salary muster roll) (b) Issue of Appointment Letter to
all Employees (c) Details of CTA Bank Account
33
Crore per annum per Client
(Mandatory) Mandatory Pleas
e list
Organization /Scheduled Bank
Name and Total NumberSites/ ATM sites:1. 2. 3.
Owned by Company (Mandatory)
Yes ( ) No ( )
Owned by Company (Optional)
Yes ( ) No ( )
of commencing days from the
allotment of ATM sites given
Mandatory Yes ( ) No ( )
Authorised Staff for monitoring on the payroll of the company (supported by the List of Name
Mandatory Details of authorized staff
staffs/ Equipment/ infrastructure (Vehicles, etc.) for executing the
Mandatory Yes ( ) No ( )
Details A) VehiclesB) Supporting staffs C)Company office D) Others
Mandatory Yes ( )
No ( )
Mandatory Yes ( ) No ( )
Mandatory Yes ( ) No ( )
A/C No: Branch: City: IFSC Code:
list the
Organization / Scheduled Bank
Number of Sites/ ATM sites:
Details of authorized staff
Details A) Vehicles B) Supporting staffs
owned Head
A/C No: Branch
FACTOR MATRIX
FACTOR MATRIX - TECHNICAL BID CRITERIA (PARTSr. No.
Criteria MandatoryPreferable
(i) (ii) (iii)1 Permanent Account No. (PAN)
In the name of the company (supported by documentary evidence)
(Mandatory)
2 Registration under Shops and Establishment act Rajasthan (supported by documentary evidence)
Mandatory
3 Employees Provident Fund (EPF). Registration
Mandatory
EPF Registration No. (supported by documentary evidence with latest ECR and ECR paid Chillan copy)
4 Employees State Insurance Corporation (ESIC) Registration, ESIC
Mandatory
Registration No. (supported by documentary evidence with latest
ESIC Chillan copy) 5 GST Registration
No. (supported by (Mandatory)
Documentary evidence with latest GST Challan copy) 6 Whether registered with 1) Mandatory
Govt. under Contract Labour 2) Should be in Act 1970
(Regulation the Name of the
&Abolition), Furnish date and Company copy of Labour
license
Registration For each State / District In Which it Operates for providing
Caretaker
Services (supported by documentary
evidence)
7 Trade license from appropriate authority
34
ANNEXURE—5(PART
TECHNICAL BID CRITERIA (PART- 2)- COMPLIANCE STATUSMandatory / Preferable
Status Yes / No Mark ( )
Remarks
(iii) (iv) (v) (Mandatory) Yes ( )
No ( )
Mandatory Yes ( ) No ( )
Mandatory Yes ( ) No ( )
Mandatory Yes ( ) No ( )
(Mandatory) Yes ( )
No ( ) Service Tax No.
1) Mandatory Yes ( ) Please list out2) Should be in No ( ) the Names ofthe Name of the States 1.
Company 2. 3.
4. 5. 6.
other states
5(PART-2)
COMPLIANCE STATUS Remarks
Service Tax No.
Please list out the Names of States 1.
other states
FACTOR MATRIX
FACTOR MATRIX - TECHNICAL BID CRITERIA (PARTSr. No.
Criteria
(i) (ii) 1 Income Tax Returns For Last 3 FY
i. 2018-19
ii. 2017-2018
ii. 2016-2017
2 Audited Balance sheet (with Profit &loss Accounts Statement) for last three financialyear with Registration No & seal of CA
i. 2019-2020(provisional)
ii. 2018-2019 (audited)
iii. 2017-2018 (audited)
iv.2016-17(audited)
3 No Penalties should have been imposed or proceedings pending against the Bidder Labour Department, EPF and ESIC Department, Income Tax Dept., GST Department and any otherGovt Department during last 5 years.
4 Details of Penalties imposed, or proceedings are pending against the Bidder by Labour Department, EPF and ESIC Department, Income Tax Dept., GST Department and any other Govt Department before 5 years
Note: All documentary evidences / certificates / attachments need to be signed and stamped by the authorized signatory, along with verification, if needed.
35
ANNEXURE—5(PART
TECHNICAL BID CRITERIA (PART- 3)- ADDITIONAL DATA Mandatory / Preferable
Status Yes / No Mark ( )
Remarks
(iii) (iv) (v) Income Tax Returns For Last 3 FY Mandatory
Yes ( ) No ( )
Yes ( ) No ( )
Audited Balance sheet (with Profit &
Statement) for last three financial year with Registration No & seal of
Mandatory
Yes ( ) No ( )
Yes ( ) No ( )
Yes ( ) No ( )
No Penalties should have been imposed or proceedings are pending against the Bidder by
Department, EPF and ESIC Dept.,
any other during last 5
Mandatory Yes ( ) No ( )
s of Penalties imposed, or against
Department, EPF and ESIC Department, Income
GST Department and any other 5 years
Mandatory Yes ( ) No ( )
Details Nature Amount paid
Note: All documentary evidences / certificates / attachments need to be signed and stamped by the authorized signatory, along with RFP. Once qualified, original should be produced for
5(PART-3)
Remarks
with of Penalty
nt paid
Note: All documentary evidences / certificates / attachments need to be signed and stamped Once qualified, original should be produced for
OFFER COVERING LETTER
The Circle Head & Vice President SBI Infra Management Sol. Pvt. Led Circle Office SBI-AO 1st floor A-5 Nehru Place- 302015 0141-2745273
Dear Sir/ Madam
Ref: Your Request for Proposal (RFP) datedMaintenance services (CTS) at Bank's ATM sites.
We have examined the RFP, the receipt of which is duly acknowledged, duly stamped & signed on each page by authorized signatory and we offer to extend Maintenance services at State Bank Aconditions and technical specifications spelt out, and in accordance with the schedule of prices indicated in the Price Bid and made part of this offer.
2. While submitting this bid, we certify that
i. Prices in its bid have been arrived at, without agreement with any other bidder of this RFP
the purpose of restricting competitionii. The prices in the bid have not been disclosed and will not be disclosed to any other bidder of
this RFP. iii. We have not induced nor attempted to induce any other bidder to submit or not submit a bid
for restricting competition. iv. We have not added/deleted/modified the
document and if bank observes any modification/alteration/additright to reject the bid without assigning
3. We agree to abide by this offer till submission of bid, and our offer shall remain binding upon us and may be acceptime before the expiry of that period.
4. We agree that in the event of our Company being selected for providing services with SBI Bank as Housekeeping & Maintenance /Caretaker contract agreement as per the format formal contract is prepared and executed, thereof and the Bank‘s notification of award shall constitute a bindi
5. We understand that the Bank is not
6. We also certify that we have not been blacklisted or included on negative list or have been terminated of their services of any Schedulhave not abandoned any work or rescinded any part of our contractdirectors of our Company is/has been a director/Partner/Promoter/Key Managerial Person in a Company/firm/entity which is/has been /Corporate Body/Government Body.
36
OFFER COVERING LETTER
dated . for Caretaker Services/Housekeeping &vices (CTS) at Bank's ATM sites.
We have examined the RFP, the receipt of which is duly acknowledged, duly stamped & signed on each page by authorized signatory and we offer to extend Caretaker Services/ Housekeeping & Maintenance services at State Bank ATM sites in the State of Rajasthan as per the terms, conditions and technical specifications spelt out, and in accordance with the schedule of prices
and made part of this offer.
certify that:
es in its bid have been arrived at, without agreement with any other bidder of this RFP restricting competition.
The prices in the bid have not been disclosed and will not be disclosed to any other bidder of
nor attempted to induce any other bidder to submit or not submit a bid
have not added/deleted/modified the contents/text of the document or any part of the bid document and if bank observes any modification/alteration/addition/deletion is made, bank has right to reject the bid without assigning any reason.
till 6 months from the last date stipulated by the Bank for shall remain binding upon us and may be accepted by the bank any
agree that in the event of our Company being selected for providing services with SBI Bank as Caretaker Agency, we will enter into and execute the necessary
format specified by SBI Bank. We understand and agree that until a executed, this offer, together with the Bank‘s written acceptance
thereof and the Bank‘s notification of award shall constitute a binding contract between us.
bound to accept the lowest or any bid that may
also certify that we have not been blacklisted or included on negative list or have been terminated of their services of any Scheduled Bank / Corporate Body / Government Bodyhave not abandoned any work or rescinded any part of our contract. We also certify that none of the directors of our Company is/has been a director/Partner/Promoter/Key Managerial Person in a
firm/entity which is/has been blacklisted or included in negative list by any Scheduled Bank
ANNEXURE - 6
Services/Housekeeping &
We have examined the RFP, the receipt of which is duly acknowledged, duly stamped & signed on Caretaker Services/ Housekeeping &
as per the terms, conditions and technical specifications spelt out, and in accordance with the schedule of prices
es in its bid have been arrived at, without agreement with any other bidder of this RFP for
The prices in the bid have not been disclosed and will not be disclosed to any other bidder of
nor attempted to induce any other bidder to submit or not submit a bid
of the document or any part of the bid ion/deletion is made, bank has
from the last date stipulated by the Bank for ted by the bank any
agree that in the event of our Company being selected for providing services with SBI Bank as and execute the necessary
understand and agree that until a together with the Bank‘s written acceptance
ng contract between us.
may be received.
also certify that we have not been blacklisted or included on negative list or have been Body / Government Body. Further, we
also certify that none of the directors of our Company is/has been a director/Partner/Promoter/Key Managerial Person in a
or included in negative list by any Scheduled Bank
7. We also certify that we are not involved in any litigations/ material litigations with any client/own employee/Directors etc. or any Vigilance impact on our business/finance.
8. We also certify that no litigation/prosecution is pending against us or our directors involving violation of statutory regulations or alleging criminal offe
9. We certify that the information/data/particulars furnished in our Proposal are factually correct. also accept that in the event of any information/data/particulars proving to be incorrect, Bank will have the right to disqualify us from the bid.
10. We undertake to comply with the terms and conditions of the proposal duly signed scanned copy of the RFP document. any or all of the offers without assigning any reason
11. It is certified that the information furnished here in and as per the documents submitted is true
and accurate and nothing has been concealed or tampered with. conditions of bid and are liable to information/documents.
12. We have understood that the engagement of the selected
extended for further one year on same terms & conditions, if services found satisfactory by SBI , however, the Bank may, at its discretion, terminate the engagement any time during the currency of the contract for violation of any of the terms and conditions by end of the contract period of 2 years, or on termination durinwithdraw all our Caretakers from all the concerned sites of SBI Bank, immediately and without any obstruction or exerting of pressure on the Bank from politicians/ Govt. /other officials, for the purpose of continuation of contract or for growth of business interests of the respective whatsoever.
Yours faithfully,
Authorized Signatory (Name and Designation)
For and on behalf of
Note: A copy of the Board Resolution authorizing the signatoenclosed.
37
also certify that we are not involved in any litigations/ material litigations with any client/own any Vigilance cases, whose outcome could have a materially adverse
also certify that no litigation/prosecution is pending against us or our directors involving violation of statutory regulations or alleging criminal offence or tax liabilities.
certify that the information/data/particulars furnished in our Proposal are factually correct. also accept that in the event of any information/data/particulars proving to be incorrect, Bank will have
undertake to comply with the terms and conditions of the RFP. We enclose along with our signed scanned copy of the RFP document. We understand that the Bank may reject
without assigning any reason what so ever.
It is certified that the information furnished here in and as per the documents submitted is true and accurate and nothing has been concealed or tampered with. We have gone through all the conditions of bid and are liable to any punitive action for furnishing false/misleading/incorrect
that the engagement of the selected CTA shall be for 2 yearsextended for further one year on same terms & conditions, if services found satisfactory by
at its discretion, terminate the engagement any time during the violation of any of the terms and conditions by CTA or otherwise.
, or on termination during the currency of the contract, from all the concerned sites of SBI Bank, immediately and
without any obstruction or exerting of pressure on the Bank from politicians/ Govt. /other officials, for rpose of continuation of contract or for growth of business interests of the respective
Authorized Signatory (Name and Designation)
Note: A copy of the Board Resolution authorizing the signatory to represent the Company to be
also certify that we are not involved in any litigations/ material litigations with any client/own whose outcome could have a materially adverse
also certify that no litigation/prosecution is pending against us or our directors involving violation
certify that the information/data/particulars furnished in our Proposal are factually correct. We also accept that in the event of any information/data/particulars proving to be incorrect, Bank will have
enclose along with our understand that the Bank may reject
It is certified that the information furnished here in and as per the documents submitted is true gone through all the
furnishing false/misleading/incorrect
2 years and may be extended for further one year on same terms & conditions, if services found satisfactory by
at its discretion, terminate the engagement any time during the or otherwise. At the
g the currency of the contract, we shall from all the concerned sites of SBI Bank, immediately and unconditionally,
without any obstruction or exerting of pressure on the Bank from politicians/ Govt. /other officials, for rpose of continuation of contract or for growth of business interests of the respective Agency,
ry to represent the Company to be
ANNEXURE - 7 REPORTS ON CARETAKER SERVICES(TO FORM PART OF THE MONTHLY INVOICE & ATTENDANCE SHEET)
With a view to monitoring and constantly improving the Penalties, the CTA will provide a ― Monthly Visit/ Feedback Report as per the format placed herein below as Annexure- 7 (A) relating to observations on the visits conducted by the Bank's Channel Manager/ Branch Manager/ the Bank.
Credibility and integrity of the reports is absolutely vital for performance measurements, and the Bank reserves the right to make surprise checks by officials other than the Channel Manager/ any authorized representative of the Bank and demand back up records in support of the reports.
38
REPORTS ON CARETAKER SERVICES (TO FORM PART OF THE MONTHLY INVOICE & ATTENDANCE SHEET)
With a view to monitoring and constantly improving the Caretaker Services and also for will provide a ― Monthly Visit/ Feedback Report as per the format placed herein
(A) relating to observations on the parameters mentioned in the Report, during visits conducted by the Bank's Channel Manager/ Branch Manager/ any authorized
Credibility and integrity of the reports is absolutely vital for performance measurements, and the Bank reserves the right to make surprise checks by officials other than the Channel Manager/ any
tative of the Bank and demand back up records in support of the reports.
for computation of will provide a ― Monthly Visit/ Feedback Report as per the format placed herein
mentioned in the Report, during representative of
Credibility and integrity of the reports is absolutely vital for performance measurements, and the Bank reserves the right to make surprise checks by officials other than the Channel Manager/ any
tative of the Bank and demand back up records in support of the reports.
ATMID& Location...../ Link Branch & Br. CodeName & code of the Caretakers as in agency ID....Sr. No Particulars
1 Caretaker remains available round the clock (24*7*365) except for natures call & other emergencies.(if any caretaker found absent then date(s)/ duration may be mentioned here or on the attendance sheet)
2 Wears full uniform/ dress including identification badge/ card,leather black shoes, Sweater with CTA logo during Winter season, etc.
3 Ensures proper cleaning of the ATM and ATM Site (inside and outside) including glass surfaces (using good quality cleansing material provided by the Service Provider) & Arranges to empty garbage bins & disposal of garbage and waste materials accumulated within ATM room.
4 Remains polite & courteous while dealing with customers, manages customers queue (if required), stays outside whencustomer is using ATM.
5 Reports any problems/ malfunctioning of ATM, UPS, Lighting,Power, Electrical fittings, Other equipment to Branch Manager/ Channel Manager.
6 Attendance register & other required register at the site is maintained properly, Authorised person of CTA visits/ inspects/ checks periodically (Minimum on alternate days)
7 Caretaker is capable of assisting customers in Hindi/language and aware of the location of next nearest SBI ATM.
8 The Caretaker designated locationprovide Assistance/ enter into the room only when asked for or required.
9 Notice displaying important telephone nos. Police, Fire, Branch, Agency & other help line no.
10 Any other information/ comments/ suggestions by the BrManager/ Channel Manager/ Joint Custodians to improve the services
Comments of the Agency/ CTA:
Signature by the CTA's representative &Stamp
39
Branch & Br. Code..../ RBO& Region... / Name & code of the Caretakers as in agency ID....
Whether complied (Yesor No)
Caretaker remains available round the clock (24*7*365) except for natures call & other emergencies. (if any caretaker found absent then date(s)/ duration may be
on the attendance sheet)
m/ dress including identification badge/ card, leather black shoes, Sweater with CTA logo during Winter
Ensures proper cleaning of the ATM and ATM Site (inside and outside) including glass surfaces (using good quality
rovided by the Service Provider) & Arranges to empty garbage bins & disposal of garbage and waste materials accumulated within ATM room.
Remains polite & courteous while dealing with customers, manages customers queue (if required), stays outside when
Reports any problems/ malfunctioning of ATM, UPS, Lighting, Power, Electrical fittings, Other equipment to Branch
Attendance register & other required register at the site is Authorised person of CTA visits/
Minimum on alternate days).
ing customers in Hindi/English language and aware of the location of next nearest SBI ATM.
The Caretaker designated location is outside the ATM and
/ enter into the room only when asked for or
Notice displaying important telephone nos. Police, Fire, Branch, Agency & other help line no.
Any other information/ comments/ suggestions by the Branch Manager/ Channel Manager/ Joint Custodians to improve the
Signature by the CTA's representative &Stamp
ANNEXURE – 7A
(Yes If no, please provide remarks
Comments of the BM/Channel Manager:
1. The Caretakers i) Shri ................................................ ii) Shri.............................................
iii) Shri ............................................& reliever Shri
Agreement from ............................. (Post rotation date
Satisfactory / unsatisfactory.
2. Any deficiency in service found/any other information: Signature of BM/ Channel Manager with Name &Stamp
40
The Caretakers i) Shri ................................................ ii) Shri...............................................
iii) Shri ............................................& reliever Shri ............................................... is doing duty as per
(Post rotation date deployed at site) and their performance are
2. Any deficiency in service found/any other information:
Signature of BM/ Channel Manager with Name &Stamp
is doing duty as per
Monthly certificate to be submitted along with Invoic
Wages/statutory & mandatory dues
ATM Site ID
ATM Location
Name of the Caretaker
Employee No. / ID No.
1 2 3 4
41
Monthly certificate to be submitted along with Invoice by the CTA in regard to payment of allWages/statutory & mandatory dues
Employee No. / ID No.
Amount of monthly wages paid Rs.
Payment Mode
5 6
ANNEXURE – 7B
e by the CTA in regard to payment of all
Date of Payment
7
M.I.S. REPORTS/CERTIFICATES/UNDERTAKINGS
With a view to monitor and constantly improving the MIS as called by the Bank, like details of wages and allowance paid to the details of provision of cleaning material/uniforms etc. to authorized person from CTA to each site, undertaking every month certifying provision of Minimum wages act are compiled with etc.
Sr. No.
Report Period
1 Minimum Wages act Monthly
2 Statement
of Monthly
Minimum Wages & Statutory payment s
paid furnishing details caretaker wise
3 Cleansing Material Monthly
4 Supervision Monthly
5 PF and contribution
ESI C Monthly
6 Certificates Monthly
In addition to this bank may ask/ call for any other report which will be required during the course of contract period.
42
TS/CERTIFICATES/UNDERTAKINGS
With a view to monitor and constantly improving the Caretaker Services, the CTA will provide various MIS as called by the Bank, like details of wages and allowance paid to the Caretakers
aning material/uniforms etc. to Caretakers, details of the visits made by the authorized person from CTA to each site, undertaking every month certifying provision of Minimum
Period Description
Monthly Certificate of compliance of Minimum Wages act
Monthly Details of Wages/payments made to Caretakers
(Name of the caretaker: Amount paid :
Payment Mode:
Date of Payment: ) Monthly Details of Cleansing Material provided
Monthly Details with dates of visits to ATM Sites by authorized person from CTA.
Monthly Receipt of deposit of PF and ESIC of the personnel deployed at ATM site of the preceding month
Monthly A Certificate signed by the authorized person of the service provider certifying that all the applicable licenses, permissions, registrations, Certificates, exemptions are valid and subsisting that the service provider has complied with all the applicable laws.
In addition to this bank may ask/ call for any other report which will be required during the course of
ANNEXURE- 8
will provide various Caretakers with proof,
details of the visits made by the authorized person from CTA to each site, undertaking every month certifying provision of Minimum
Certificate of compliance of Minimum Wages act
Details of Wages/payments made to Caretakers
Details with dates of visits to ATM Sites by authorized
t of PF and ESIC of the personnel deployed at ATM site of the preceding month A Certificate signed by the authorized person of the service provider certifying that all the applicable licenses,
s, exemptions are valid and subsisting that the service provider has complied with all
In addition to this bank may ask/ call for any other report which will be required during the course of
CHECK LIST FOSr. No.
Particulars
1 Application money* of Rs. 50000 (Rs. Earnest Money Deposit (EMD) of Rs. 40only). Signed scan copy of payment to be attached along with Technical Bid of the Tender
2 Bid Submission: Technical Bid: i. Application money & Earnest Money Deposit(EMD)ii. All documents related to Technical details prescribed in the Tender document
iii. Signed scanned copy of this RFP documenpages by authorized signatory of the bidder) should also be submitted along with the Technical Bid. iv. Certificate from Chartedpending/disputed demand/dues, if
Copy of ALL OTHER LICENCES /ANNUAL RETURN, TUNOVER ETC. Price Bid (will include only the offer/rates)
3 Mandatory Eligibility documents for providing Caretaker Services/ Housekeeping & maintenance services at ATMs/branches/offices
4 Declaration of Penalties imposed/ pending cases agaiby any authority in the last 5 years (if any)
i. CLRA ii. GST iii. EPFO iv. ESIC v. Income Tax
Any other statutory compliances If Yes, submit details…
5 Annexure 2 – Reference Site Detailsi. Details of Housekeeping & maintenance/ Caretaker Services at sites offered by the ii. Details of Housekeeping & maintenance/
services along with their location and 6 Annexure 3 – Profile of Caretaker/Housekeeping & maintenance
Agency 7 Annexure 4 – Compliance to Eligibility Criteria
43
CHECK LIST FOR BIDDER Status Bidder’s
Remark
000 (Rs. Fifty Thousand only) and of Rs. 40, 00,000/- (Rs. Forty Lakhs
only). Signed scan copy of payment to be attached along with
Yes /No
Application money & Earnest Money Deposit(EMD) Technical evaluation as per the document
Yes /No
Signed scanned copy of this RFP document (signed on all pages by authorized signatory of the bidder) should also be submitted
Charted Accountant related to if any.
Copy of ALL OTHER LICENCES /ANNUAL RETURN, TUNOVER
(will include only the offer/rates)
Mandatory Eligibility documents for providing Caretaker Services/ Housekeeping & maintenance services at ATMs/branches/offices
Yes /No
Declaration of Penalties imposed/ pending cases against the Bidder by any authority in the last 5 years (if any)
Any other statutory compliances If Yes, submit details…
Yes /No
Reference Site Details Details of Housekeeping & maintenance/ Caretaker
by the CTA to its clients Details of Housekeeping & maintenance/ Caretaker
along with their location and contact details
Yes /No
Profile of Caretaker/Housekeeping & maintenance Yes /No
nce to Eligibility Criteria Yes /No
ANNEXURE 9
Bidder’s Remark
8 Annexure 5 – Technical Proposal i. Organization Profileii. Part 1 -General iii. Part 2 – Compliance Statusiv. Part 3 – Additional Data
9 Annexure 6 - Offer Covering Letter
10 Annexure 10 – Pre-Bid Query (if any)
11 Annexure 11 - Certificate on letter head of the Client to besubmitted along with the RFP document
12 Certificate of Incorporation, Memorandum of Association, Article of Association and/ or Commencement of Business…
13 Audited Annual Reports (along with P/L Statement and Balance Sheet) certified by CA with CA registration No.i. FY 2019-2020(provisional) ii.
iii. FY2017-2018 iv. FY2016-2017
14 Turnover Certificate for the last 3 financial years certifwith CA registration No.
15 Company PAN Card / TAN
16 Shop & Establishment Certificate under Shops and Establishment law
17 ESIC registration No. and Certificate & ESIC
18 EPFO registration No. and Certificate
19 EPF ECR copy (latest) & EPF paid ECR
20 GST Registration & GST Challan copy (latest)
21 ISO/ other Certificate
22 Contract Labour License along with the details oManpower/Caretakers covered in a district (s)/ state (s)
23 Trade License from appropriate authority
44
Organization Profile
Compliance Status Additional Data
Yes / No
Offer Covering Letter Yes / No
any) Yes / No
Certificate on letter head of the Client to be submitted along with the RFP document
Certificate of Incorporation, Memorandum of Association, Article of Association and/ or Commencement of Business…
Yes / No
ted Annual Reports (along with P/L Statement and Balance Sheet) certified by CA with CA registration No.
2020(provisional) ii. FY2018-2019
Yes / No
Turnover Certificate for the last 3 financial years certified by CA Yes / No
Yes / No
Shop & Establishment Certificate under Shops and Establishment Yes / No
ESIC registration No. and Certificate & ESIC Chillan (latest) Yes / No
tion No. and Certificate Yes / No
EPF ECR copy (latest) & EPF paid ECR Chillan copy (latest) Yes / No
copy (latest) Yes / No
Yes / No
License along with the details of total number of Manpower/Caretakers covered in a district (s)/ state (s)
Yes / No
Trade License from appropriate authority Yes / No
FORMAT FOR PRE-BID QUERIES:
Sr. No. Query Regarding Page No.RFP
45
Page No. of
Query Reasons/Supporting data/papers
Annexure-10
Reasons/Supporting
Print Certificate on letter head of Client of the Vendor to be submitted along with the RFP document.
In case vendor is rendering services to SBI then certificate from competent authority of mandatory
This is to certify that M/s…..........................is giving Caretaker/Housekeeping & maintenance servicesAt our Office/ ATM sites forth last ................ The Services given by the above agency is Unsatisfactory/Good/Very good/ excellent (Tick whatever is appropriate)
Place: Date:
46
Client of the Vendor to be submitted along with the RFP
In case vendor is rendering services to SBI then certificate from competent authority of
Certificate
This is to certify that M/s…..........................is giving Caretaker/Housekeeping & maintenance services................ years.
The Services given by the above agency is Unsatisfactory/Good/Very good/ excellent (Tick whatever is
Authorized Signature on behalf of client
Annexure-11
Client of the Vendor to be submitted along with the RFP
In case vendor is rendering services to SBI then certificate from competent authority of SBI is
This is to certify that M/s…..........................is giving Caretaker/Housekeeping & maintenance services
The Services given by the above agency is Unsatisfactory/Good/Very good/ excellent (Tick whatever is
Authorized Signature on behalf of client
Bank Rating sheet - Technical Evaluation Sl.No. Evaluation Matrix
1. Constitution Public Ltd. Company Pvt. Ltd. Company Others
2 Average Annual Turnover – Financial Years (2017-18, 201817) (Provisional financial statement of year 2019-20, Audited financial statement of 03 years to be submitted along with acknowledged ITR of FY 201618, 2018-19) Rs.150 crores and above Rs.100 crores to less than Rs.150 croresRs.60 crores to less than Rs.100 crores
3 Years of experience in/Housekeeping and Services. 7 years & above Between 5 to 7 years Between 3 to 5 years
4 Number of persons engaged at various sites of institutes/ organizations/ banks etc. on their pay rolls as on the date of publication of tender notice in the state of Rajasthan. More than 1500 1000 to 1499 Less than 1000
5 ISO Certification /Other CertificationFour Certificate Three Certificate Two Certificate One Certificate
6 Office/ Service backupRajasthan State (Proof of Rent Agreement S&E license to be attached) More than 4 places More than three places 1-2 places In other State
47
Technical Evaluation
Yes/No/Figures Max. Marks
15 10 05
last 3 (Three) 18, 2018-19, 2016-
(Provisional financial statement of year 20, Audited financial statement of 03
years to be submitted along with acknowledged ITR of FY 2016-17, 2017-
15 Rs.100 crores to less than Rs.150 crores 12 Rs.60 crores to less than Rs.100 crores 10
in caretaking Maintenance
15 10 8
Number of persons engaged at various sites of institutes/ organizations/ banks etc. on their pay rolls as on the date of publication of tender notice in the state of
12 10 8
ISO Certification /Other Certification 12 10 8 6
backup Centre in Rajasthan State (Proof of Rent Agreement S&E license to be attached)
10 08 06 04
Annexure-12
Document Attached
7 Excellence certificate by existing Vend(Certificate to be issued by existing Vendafter publication of RFP, Preferably in Rajasthan)
Excellent Certificate from 3 or more Clients Excellent Certificate from 3 or more Clients Excellent Certificate from Clients other than Rajasthan
8 Whether a Total of 01 contract for the last 03 years have been done with minimum deployment of 25in caretaking/housekeeping &maintenance in single unit/organization
in Rajasthan Yes No
TOTAL
The Minimum aggregate Marks to qualify in Technical Evaluation should be 60. Bank reserves the right to reduce the minimum aggregate marks for qualifying to 50, if Bank does not receive enough Tenders for minimum qualifying marks of 60.
48
Excellence certificate by existing Vendee. (Certificate to be issued by existing Vendee after publication of RFP, Preferably in
Certificate from 3 or more 12
Excellent Certificate from 3 or more 8
Excellent Certificate from Clients other 4
Whether a Total of 01 contract for the last 03 years have been done with
2500 employee in caretaking/housekeeping & maintenance in single unit/organization
9 0 100
The Minimum aggregate Marks to qualify in Technical Evaluation should be 60. s the right to reduce the minimum aggregate marks for qualifying to 50, if Bank does
receive enough Tenders for minimum qualifying marks of 60. XXXXX
The Minimum aggregate Marks to qualify in Technical Evaluation should be 60. However, the s the right to reduce the minimum aggregate marks for qualifying to 50, if Bank does
Terms &Conditions of e SBI shall finalize the Tender through e-Tendering mode, for which Ltd have been engaged by SBI. Please go through the guidelines given below and submit your acceptance to the same along with your Price Bid
1. E-Tendering shall be conducted by SBI through
pre-specified date. While the Contractors shall be quoting from their own offices/ place of their choice, Internet Connectivity and other paraphernalia requirements shall have to be ensured by the Contractors themselves. In the event of failure of the Indue to any reason whatsoever, it is the Bidders’
In order to ward-off such contingent situation, Bidders are requested to make all the necessary
arrangements/alternatives such as backare able to circumvent such situation and still be able to participate in the esuccessfully. Failure of power at the premises of Contractors during the ebe the cause for not participating in the eTendering cannot be extended and SBIIMS is not responsible for
2. M/s. e-Procurement Technologies Ltd
person (s) without any cost to them. They to the e-Tendering. The Bidders are required to give their compliance on it before start of the Bid Process.
3. BIDDING CURRENCY AND UNIT OF MEASUREMENT: Bidding will be conducted in
Indian Currency (INR) and Unit of Measurement will be displayed in 4. BID PRICE: The Bidder has to quote the rate as per the tender document provided by SBI
or their appointed Architects. 5. VALIDITY OF BIDS: The quoted Bid Price shall be firm for a period specif
document and shall not be subjected to any
49
Terms &Conditions of e-Tendering
Tendering mode, for which M/s. e-Procurement Technologies been engaged by SBI. Please go through the guidelines given below and submit your
Price Bid:
shall be conducted by SBI through M/s. e-Procurement Technologies specified date. While the Contractors shall be quoting from their own offices/ place of
their choice, Internet Connectivity and other paraphernalia requirements shall have to be ensured by the Contractors themselves. In the event of failure of the In ternet Connectivity due to any reason whatsoever, it is the Bidders’ responsibility only.
off such contingent situation, Bidders are requested to make all the necessary arrangements/alternatives such as back-up power supply whatever required, so that they are able to circumvent such situation and still be able to participate in the esuccessfully. Failure of power at the premises of Contractors during the e-Tendering cannot be the cause for not participating in the e-Tendering. On account of this, the time for the eTendering cannot be extended and SBIIMS is not responsible for such eventualities
Procurement Technologies Ltd shall arrange to train the Bidders and their nominated person (s) without any cost to them. They shall also explain the former all the rules related
Tendering. The Bidders are required to give their compliance on it before start of
BIDDING CURRENCY AND UNIT OF MEASUREMENT: Bidding will be conducted in nd Unit of Measurement will be displayed in online e
BID PRICE: The Bidder has to quote the rate as per the tender document provided by SBI
VALIDITY OF BIDS: The quoted Bid Price shall be firm for a period specif ied in the tender document and shall not be subjected to any change whatsoever.
Procurement Technologies been engaged by SBI. Please go through the guidelines given below and submit your
Procurement Technologies Ltd on specified date. While the Contractors shall be quoting from their own offices/ place of
their choice, Internet Connectivity and other paraphernalia requirements shall have to be ternet Connectivity
off such contingent situation, Bidders are requested to make all the necessary red, so that they
are able to circumvent such situation and still be able to participate in the e -Tendering Tendering cannot
n account of this, the time for the e-such eventualities.
shall arrange to train the Bidders and their nominated shall also explain the former all the rules related
Tendering. The Bidders are required to give their compliance on it before start of
BIDDING CURRENCY AND UNIT OF MEASUREMENT: Bidding will be conducted in online e-Tendering.
BID PRICE: The Bidder has to quote the rate as per the tender document provided by SBI
ied in the tender
Procedure of e
Online Tendering:
(a) The soft copy of the Technical as well as Price Bid is available on the Bank’s website during the period specified in the NIT.
(b) Online e-Tendering is open to the empanelled bidders in the
(c) The Price Bid shall be made available online by the Service Provider wherein the
contractors will be required to fill-in their Item (d) The Contractors are advised not to wait till the last minute to submit their online item
quote in the price bid to avoid complications related with internet connectivity, network problems, system crash down, power
It is mandatory to all the bidders participating in the price bid to quote their rates for each and item. In case, contractor fails to quote their rates for any one or more tender items, their tender shall be treated as “Incomplete Tender” and shall be liable for rejection.
1. LOG-IN NAME & PASSWORD: Each Bidder is assigned a Unique Username& Password
by M/s. e-Procurement Technologies Ltdwill be deemed to have been made by
2. BIDS PLACED BY BIDDER: Bids will be taken as an offe
Bids once made, cannot be cancelled / withdrawn and the Bidder shall be bound to execute the work at the quoted bid price. In case the Lwork as per the rates quoted, SBI shall including de-paneling such contractors and forfeiting
3. At the end of the e-Tendering, SBI will decide upon the successful bidder. The decision of
SBI on Award of Contract shall be final and binding o 4. SBI shall be at liberty to cancel the e
ordering, without assigning any reason whatsoever 5. SBI shall not have any liability to bidders for any interruption or delay in access to the site
irrespective of the cause. 6. Other terms and conditions shall be as per the Techno
correspondences till date. 7. OTHER TERMS &CONDITIONS:
• The Bidders shall not involve themselves or any of their representatives in Price
Manipulation of any kind, directly or indirectly, by communicating with other suppliers/bidders.
50
Procedure of e-Tendering
The soft copy of the Technical as well as Price Bid is available on the Bank’s website during the period specified in the NIT.
Tendering is open to the empanelled bidders in the respective category
The Price Bid shall be made available online by the Service Provider wherein the in their Item-wise rates for each item.
re advised not to wait till the last minute to submit their online itemquote in the price bid to avoid complications related with internet connectivity, network problems, system crash down, power failure, etc.
icipating in the price bid to quote their rates for each and In case, contractor fails to quote their rates for any one or more tender items, their tender shall be
treated as “Incomplete Tender” and shall be liable for rejection.
PASSWORD: Each Bidder is assigned a Unique Username& Password Procurement Technologies Ltd. All bids made from the Login ID given to the bidder
will be deemed to have been made by the Bidder.
BIDS PLACED BY BIDDER: Bids will be taken as an offer to execute the work as specified. Bids once made, cannot be cancelled / withdrawn and the Bidder shall be bound to execute the work at the quoted bid price. In case the L-1 Bidder backs out or fail to complete the work as per the rates quoted, SBI shall at liberty to take action as deemed necessary
paneling such contractors and forfeiting their EMD.
Tendering, SBI will decide upon the successful bidder. The decision of SBI on Award of Contract shall be final and binding on all the Bidders.
SBI shall be at liberty to cancel the e-Tendering process/tender at any time, before reason whatsoever.
SBI shall not have any liability to bidders for any interruption or delay in access to the site
Other terms and conditions shall be as per the Techno-Price Bid
OTHER TERMS &CONDITIONS:
The Bidders shall not involve themselves or any of their representatives in Price kind, directly or indirectly, by communicating with other
The soft copy of the Technical as well as Price Bid is available on the Bank’s website
respective category.
The Price Bid shall be made available online by the Service Provider wherein the
re advised not to wait till the last minute to submit their online item-wise quote in the price bid to avoid complications related with internet connectivity, network
icipating in the price bid to quote their rates for each and every In case, contractor fails to quote their rates for any one or more tender items, their tender shall be
PASSWORD: Each Bidder is assigned a Unique Username& Password . All bids made from the Login ID given to the bidder
r to execute the work as specified. Bids once made, cannot be cancelled / withdrawn and the Bidder shall be bound to execute
1 Bidder backs out or fail to complete the at liberty to take action as deemed necessary
Tendering, SBI will decide upon the successful bidder. The decision of
Tendering process/tender at any time, before
SBI shall not have any liability to bidders for any interruption or delay in access to the site
Price Bids and other
The Bidders shall not involve themselves or any of their representatives in Price kind, directly or indirectly, by communicating with other
• The Bidder shall not divulge either his Bids or any other exclusive details of SBI to any other party.
• The decision of SBI on Award of Contract shall be final and binding on all• SBI reserve their rights to extend, re
discretion. • SBI or its authorized service provider shall not have any liability to Bidders for any
interruption or delay in access to the site irrespec • SBI or its authorized service provider is not responsible for any damages, including
damages that result from their works, but are not limited SBI or its authorized service provider will not be held responsible for consebut not limited to systems problems, inability to use the system, loss of electronic information, etc.
All the bidders are requested to ensure that they have a valid Digital Signature Certificate (DSC) well in advance to participate in the online event.
SPECIAL NOTE:
1. CONTRACTORS ARE REQUESTED TO SUBMIT THE COPY OF PAYMENT RECEIPT OF TENDER APPLICATION FEE ALONG WITH THE TECHNICAL BID IN SCANNEDCOPY.2. CONTRACTORS ARE REQUESTED TO CONTACT THE CONCERNED EIC FOR ANY FURTHER QUARRY RELATED TO THISPROJECT.
51
The Bidder shall not divulge either his Bids or any other exclusive details of SBI to any
The decision of SBI on Award of Contract shall be final and binding on all the BiddersSBI reserve their rights to extend, re-schedule or cancel any e-Tendering within its
SBI or its authorized service provider shall not have any liability to Bidders for any interruption or delay in access to the site irrespective of the cause.
SBI or its authorized service provider is not responsible for any damages, including damages that result from their works, but are not limited to negligence.
SBI or its authorized service provider will not be held responsible for consequential damages, including but not limited to systems problems, inability to use the system, loss of electronic information, etc.
All the bidders are requested to ensure that they have a valid Digital Signature Certificate (DSC) well in ipate in the online event.
CONTRACTORS ARE REQUESTED TO SUBMIT THE COPY OF PAYMENT RECEIPT OF TENDER APPLICATION FEE ALONG WITH THE TECHNICAL BID IN SCANNEDCOPY.
CONTRACTORS ARE REQUESTED TO CONTACT THE CONCERNED EIC FOR ANY FURTHER RY RELATED TO THISPROJECT.
The Bidder shall not divulge either his Bids or any other exclusive details of SBI to any
the Bidders. Tendering within its sole
SBI or its authorized service provider shall not have any liability to Bidders for any
SBI or its authorized service provider is not responsible for any damages, including
quential damages, including but not limited to systems problems, inability to use the system, loss of electronic information, etc.
All the bidders are requested to ensure that they have a valid Digital Signature Certificate (DSC) well in
CONTRACTORS ARE REQUESTED TO SUBMIT THE COPY OF PAYMENT RECEIPT OF TENDER APPLICATION FEE ALONG WITH THE TECHNICAL BID IN SCANNEDCOPY.
CONTRACTORS ARE REQUESTED TO CONTACT THE CONCERNED EIC FOR ANY FURTHER
