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Susan Park 703-283-8645
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Summary of Qualifications
I am a proposal writer and editor who makes highly complex, technical information
understandable to readers. I have 22 years of experience as a professional writer and
editor, with my most recent 6 years developing responses to government Requests
for Proposals (RFPs). I have experience supporting both government and
commercial customers, with one year as a technical writer and editor for the Littoral
Combat Ship (LCS) system at the Naval Surface Warfare Center-Dahlgren Division
(NSWCDD). Prior to that, I spent 11 years as a technical writer and consultant,
developing user manuals, online help, technical documents, and training
presentations for complex software applications.
Experience
October 2010 -
Present
Proposal Developer
UIC Government Services, LLC, 4900 Seminary Road, Suite 1200, Alexandria, VA
22311 Review and respond to government Requests for Proposals (RFPs), Requests
for Information (RFIs), and sources sought notices.
Collaborate with technical and business subject matter experts (SMEs),
contracts personnel, and marketing department to develop and coordinate
proposals.
Write and edit proposals, marketing materials, presentations, and website
content.
Develop compliance matrices to ensure proposals meet government
requirements.
Developed in-house template for department use, which reduced re-work and
increased standardization across proposals.
Maintain and regularly update department knowledge base, including templates,
annual revenue numbers, corporate facility descriptions, and stock material.
June 2009 -
September 2010
Technical Writer/Editor (with Secret clearance)
Bowhead Science and Technology, LLC, 4900 Seminary Road, Suite 1200,
Alexandria, VA 22311 Supported the Non Line of Sight Launch System (NLOS-LS) mission package
for the Littoral Combat Ship (LCS) project at the Naval Surface Warfare
Center-Dahlgren Division (NSWCDD).
Wrote and edited technical specifications, requirements, test plans, white
papers, and other technical documents.
Edited classified and unclassified technical documents and ensured that
documents adhered to style guide specifications and standards.
Assisted in developing and reviewing requirements, specifications, drawings,
presentation materials, reports, change notices, CDRLs, and other documents.
Supported briefs and presentations.
August 2006 -
April 2009
Technical Writer/Training Consultant
CDC Global Services-Catalyst, 150 S. Warner Road, Suite 270, King of Prussia, PA Developed user manuals and training presentations for customized SAP
applications (Logistics Execution System).
Supported clients during software “go-live” implementations onsite.
Susan Park 703-283-8645
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Conducted training classes and desk-side training for end users of SAP
Warehouse Management (WM).
Participated in conference-room pilots to gather client requirements.
Wrote and edited a wide range of business and technical documents, including
proposals, technical specifications, and customer requirements.
June 1999 -
July 2006
Senior Technical Writer
Catalyst International, Inc., 8989 North Deerwood Drive, Milwaukee, WI 53233
Collaborated with programmers, software testers, and trainers to design and
develop context-sensitive online help, paper documentation, process flows, and
training materials for complex JAVA, UNIX, and SAP applications.
Managed documentation projects from initial design specifications to
completion.
Conducted usability tests with end users to evaluate the effectiveness of
technical materials.
Led review meetings to discuss the impact of software and business process
changes on documentation.
September 1997 -
May 1999
Technical Writer
Manpower International, 5301 North Ironwood Road, Milwaukee, WI 53217
Researched, wrote, and revised online and paper documentation.
Managed and coordinated document projects.
Worked with vendors to produce and distribute paper documentation within
specified time and budget constraints.
Assisted project team by assuming a business analyst role to complete a major
software release.
January 1994 -
September 1997
Editorial Assistant
Southern Progress Corporation (Southern Living Magazine), 2100 Lakeshore Drive,
Birmingham, AL 35209
Researched, wrote, and revised travel and features articles.
Edited stories and checked facts for accuracy.
Trained and supervised student interns.
Education
M.A., Instructional Design/Adult Education, 2004
Alverno College, Milwaukee, WI
M.A., English, 1996
Emory University, Atlanta, GA
B.A., English, 1991
Lawrence University, Appleton, WI
