Transforming Customer Connections www.paragon-cc.co.uk

Paragon Customer Communications and Asurion

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In Partnership

Transforming Customer Connections www.paragon-cc.co.uk

Asurion:

• Provides mobile technology device insurance

• White labelled by many brands

• Offer 24 hour device replacement

• Cover for loss, theft damage and malfunction

• 280 million customers across 18 countries

Transforming Customer Connections www.paragon-cc.co.uk

3

Paragon powers

billions of

connections

between

organisations and

their customers

each year

Transforming Customer Connections www.paragon-cc.co.uk

Asurion Requirement

A requirement to communicate with their EU end clients’ customers, in an automated manner, regulatory communications including:

• Welcome

• Contract

• Claims

Across a variety of channels including: Mobile, Digital vault, Email, Pack

= Mobile Brand

Transforming Customer Connections www.paragon-cc.co.uk

Solution

UK

France

Netherlands

Transforming Customer Connections www.paragon-cc.co.uk

Example CommsLetter Code Letter Description

BT102 Welcome Pack - Online & Tele sales Welcome Letter - plus terms & conditions

BT103 Welcome Pack - Retail sales Welcome Letter - plus terms & conditions

BT109 ONE SHOT - 25% EXCESS FEE

BT122 Terms Request - Online & Tele sales Customer wants another copy of the terms brochure

BT133 Terms Request -Retail sales Customer wants another copy of the terms brochure

BT301 Premium non-payment - NSF Monthly payment failed - payment collection request in event of NSF (301)

BT303 Premium non-payment - DD Failed other than NSFMonthly payment failed - payment collection request other than in event of NSF

BT304 Premium non-payment - DD Declined Monthly payment failed - payment collection request failed DD

BT402 Policy CancellationConfirmation of cancellation - variable copy based on reason for cancellation

BT403 Pending Cancellation - >6mth

BT404 Policy Cancellation - Deceased Confirmation of cancellation due to death

BT406 Policy Cancellation - Asurion Cancellation Notice

BT804 Policy Amendment

BT805 Policy Amendment - Out of Tier

BT903 Claim Denial Confirmation of claim denial with reason for denial

BT904 Application Decline Customer / Phone not eligible for cover

BTN02 Complaint AcknowledgmentCannot resolve complaint in 48 hours. Issue confirmation that we are investigating

BTN03 Complaint solved within 48-72 hours Issued within 48-72h of complaint being made

BTN05 Complaint Holding (generic)Issued at 2 weeks, 4 weeks and 8 weeks if complaint investigation is ongoing

Transforming Customer Connections www.paragon-cc.co.uk

See it in action

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Transforming Customer Connections www.paragon-cc.co.uk

See it in action

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Transforming Customer Connections www.paragon-cc.co.uk

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Thank YouQuestions?