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protecting our border securing our future
www.customs.gov.pg
Risk ID
Articulation of the riskWhat can happen and how can it happen
Risk effect
Existing organisational controls (Also include other known partner agency controls where relevant)
Residual risk (consequence/ likelihood)
Agreed Treatment/Improvement Options
1
Unsustainable ICT Platform• System failure• Data loss• Outdated systems cannot support new technologies
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• Seeking remote site/replication of data• Business resumption plan (manual clearances)• Technical training• Upgrade of equipment• Service support
HIGH(Major/Possible)
Reduce risk. In addition to current treatments, deliver information sessions to line areas and stakeholders so they are better informed of the ICT platform and Customs business processes.
2
Limited Human Resource capabilities • Recruitment policies and procedures fail• Training functions reduce or cease• Housing and staff welfare policies fail
Adversely effecting staff recruitment and retention ratesAdversely effecting delivery of core functions
• Establish HR• Develop HR polices• Address staff welfare• Recruitment / training/ syllabus update• Incentives (upgrade positions)
HIGH(Major/Possible)
Reduce risk. Consider development of short term contingency plans where not already developed.
3
Funding Short-fall• Insufficient funding to effectively undertake core functions
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• Annual funding bid• Development of CUSTA policy• PIP funding• Alternate funding opportunities• Monthly and Mid-Year budget assessments / prioritise work
HIGH(Major/Possible)
Reduce the risk through the development of CUSTA policy in addition to residual busdgeting.
4
Insufficient infrastructure / assets• Office accommodation cannot support core business activities• Transport failures• Outdated technologies• Slow or no uptake of new technologies
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• Provide Annual report to Treasury• Supported by more detailed organisational reporting• Develop Asset management guidelines• Stock take of existing assets• Consult with Office Allocations• Liaise with Provincial Administrators
MEDIUM(Moderate /
Possible)
Accept the risk but seek to reduce it through proactive use of organisational controls.
5
Loss of stakeholder confidence• Inter-agency exchange of information reduces or ceases• Adverse media commentary• Public withdraw support• Compliance rates decrease• sjoint operations non-existent
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• MOU / MOA• Industry meetings (Consultative Forums)• Media Campaign / WASMAN• Service Charter• JIG / JAG• Joint inter-agency operations• Regular website updates
MEDIUM(Moderate /
Possible)
Accept the risk but seek to reduce it by effectively engaging stakeholders as an integral part of core business.
6
Inconsistent Policy framework• Unclear guidance for officers and public alike• Legal requirements ignored• External fraud and internal misconduct arises
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• TOR’s• Review of business / line area practices / PCA• Policy development inclusive of operational areas• General Orders• Informative Website
MEDIUM(Moderate /
Possible)
Accept the risk but seek to reduce it through a more inclusive approach to policy development.
7
Poor Communication Processes• Unclear guidance for internal and external users alike• Customs roles, responsibilities and functions not understood or supported
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• CUSTNET expansion• Service Charter• Website update• Executive response and leadership• Training – both technical and managerial
HIGH(Major / Likely)
Reduce the risk through effective communication as an integral part of core business.
8
Poor Environmental Awareness within Customs• Industry requirements and motives not understood• Political requirements and motives not understood• Worldwide standards not understood
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• Organisational objectives aligned to 2050 Vision• Industry / Government / Departmental meetings• Duty travel / Seminars / Workshops• Duty travel & meetings reports• Commissioner & executive briefings• External study
MEDIUM(Moderate /
Possible)Accept the risk but seek to reduce it.
9
Weak Governance and Accountability• Unclear guidance for officers and public alike• Legal requirements ignored• External fraud and internal misconduct arises
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• Code of Ethics• Development of Internal Investigations and Internal Audit work areas• Discipline Committee• Service Plan• Controls on the use of resources• Executive training
HIGH(Major / Possible)
Reduce the risk through effective management practices as an integral part of core business.
10Natural / Man-made Disaster Adversely effecting delivery of core
functions• Agency Disaster Recovery Plan
MEDIUM(Major / Rare)
Accept the risk but seek to reduce it through robust recovery planning.
11
Loss of Political Confidence• Adverse political commentary• Funding restrictions applied• Legal and policy constraints imposed• Delivery of core functions transferred
Adversely effecting agency responsibilities and functions
• Minister’s Monthly Report• Annual report• Minister’s Special briefing• Media• Liaison meetings / Communication with Provincial and/or Local level Government• NSAC meetings
MEDIUM(Moderate /
Possible)
Reduce the risk through effective communication strategies at the executive/political level.
12
Non-compliance with Legislation and Procedures• Legal requirements ignored• External fraud and internal misconduct arises
Adversely effecting cargo/passenger clearance ratesAdversely effecting revenue collectionAdversely effecting border management functions
• Communication of new procedures• Training of new procedures• Internal & external education and awareness• Roles & responsibilities – supervision of officers• Internal review Mechanisms
HIGH(Major / Possible)
Reduce the risk through effective communication, educational and enforcement strategies.
PAPUA NEW GUINEA CUSTOMSSTRATEGIC RISK MANAGEMENT PLAN
PNG CUSTOMS INTELLIGENCE HQ PO BOX 923, PORT MORESBY NATIONAL CAPITAL DISTRICT, PAPUA NEW GUINEAPHONE: +675 322 6983 | +675 322 6894 FAX: +675 321 2169 WEBSITE: www.customs.gov.pg | EMAIL: [email protected]
