Upload
others
View
14
Download
0
Embed Size (px)
Citation preview
PAPERLESS B/L – CUSTOMER PRESENTATIONVersion 1.2 - 12/11/2019
1
2
PA P E R L E S S D E S C R I P T I O N01
PA P E R L E S S C U S TO M E R J O U R N E Y04
AGENDA
02 PA P E R L E S S B E N E F I T S
B I L L O F L A D I N G03
eCommerce – Paperless B/L presentation to customer
3
Paperless B/L is the electronic version of the traditional paper B/L. The main purpose of “Paperless Bill of Lading” is to issue Bills of Lading that
are manageable online, using CMA CGM Group’s eBusiness websites. A Paperless Bill of Lading replicates the functions of a traditional paper
Bill of Lading. It also offer the possibility to have a draft.
BL preview and download
▪ B/L data is still available for preview on the website
▪ B/L copy still available for download
▪ Transfer history is displayed
Instant transfer to next party
▪ Transfer the B/L within seconds, in just one click
▪ Possibility to invite next party to create a web account
Instant surrender to carrier
▪ Surrender the B/L to CMA within seconds in just one click
▪ Agent will be notified for Delivery Order issuing
Switch to paper at anytime
▪ Switch back to paper B/L at any time if needed
▪ Paperless B/L will be cancelled
▪ Agent will be notified for re-publishing B/L in paper mode
eCommerce – Paperless B/L presentation to customer
01. PRODUCT DESCRIPTION|What is Paperless B/L?
4
Easy, fast and secure transfer
between parties.
Instant transferNothing can get lost during
transfer (no paper anymore) &
no fraud risk.
More securityRight of title to the cargo
ensured, more control & less
human errors.
Better traceabilityElectronic B/L has the same
legal value than traditional
B/L.
Same legal value
THE SHIPPING REVOLUTION There are some benefits for entire customer’s environment such as:
ShipperConsignee
Booking agentForwarderCustomer
eCommerce – Paperless B/L presentation to customer
02. PAPERLESS BENEFITS|For Customers
REGULAR OBL
WEB OBL (EDI OBL)
PAPERLESS OBL
EXPORTCUSTOMER
IMPORT CUSTOMER
EXPORTAGENCY
IMPORTAGENCY
Straight B/L only with named consignee
Without documentary creditUp to 3 roles(Export Forwarder, Shipper, Consignee)
eCommerce – Paperless B/L presentation to Sales
03. BILL OF LADING|Comparison process
6
R E G U L A R O B L
All parties use paper to transfer Bill of Lading
▪ Each party is able to receive BL▪ BL can be amended
▪ Risk to loss BL▪ Time consuming on the process ▪ Transfer only done by courier
PA P ER L ES S B / L
▪ No paper using, it’s digital▪ There is no risk of loss BL▪ Time saving on the process▪ Better traceability
▪ BL cannot be amended and to order
▪ All parties should be onboarded > digital process
All parties use digital to transfer Bill of Lading
W E B / E D I O B L
Some parties use paper to transfer Bill of Lading
▪ Need to wait specific paper to print and send BL
▪ Still to send BL by post ▪ Risk of loss BL
▪ Print BL at your convenience ▪ BL can be amended when
customer receive it in his web account
eCommerce – Paperless B/L presentation to customer
03. BILL OF LADING|The differences
7
S U B S C R I B E V I A S I S T E P 5
1
O N B O A R D I N G O F C U S T O M E R S & PA R T I E S
A C C E S S T O PA P E R L E S S T R A N S F E R PA P E R L E S S B E T W E E N PA R T I E S
This process explain customer’s journey with 4 uses case to use Paperless B/L.
2 3 4
eCommerce – Paperless B/L presentation to Sales
05. CUSTOMER JOURNEY |Overview
8
05. CUSTOMER JOURNEY |Subscribe via SI step 5
Click on Paperless B/L purposed on SI step 5 “payment”
Complete your details and click on “subscribe”
Sign the contract with DocuSign – online signature Then, a notification will be send to confirm the subscription
1
2
3
1
2
Enter email address. If other parties to onboard: give the following information > Partner code, carrier, email address and Partner name.
Your parties will be onboard by CMA CGM and if they don’t
have web account they should to register online.
eCommerce – Paperless B/L presentation to Sales
→ See details with appendix n°2
9
05. CUSTOMER JOURNEY |Onboarding customers’parties
eCommerce – Paperless B/L presentation to Sales
1
3
You receive a notification to sign Paperless B/L contract
Connect you on CMA CGM (If you don’t have an account you need to register)
Sign the contract with DocuSign – online signature Then, a notification will be send to confirm the subscription
1
2
3
→ You should verify your Paperless right in your account (appendix n°3)
10
Connect to your CMA CGM account
Click on “Transport management Tab” and on “Document dashboard”
Click on “Paperless original” on the right of the screenAll of your Paperless are displayed
1
2
3
1
2
eCommerce – Paperless B/L presentation to Sales
05. CUSTOMER JOURNEY |Access to Paperless
11
Click on Paperless that you want to transferStatus should be “owned B/L” (Forwarder and shipper can transfer)
Click on “Transfer” to the next holderParties should be onboard, if not, switch to paper
The transfer chain on the bottom highlights the history for all previous Transfer events that took place
1
2
3
1
2
After the transfer, the consignee surrender to carrier and
recuperate delivery order.
eCommerce – Paperless B/L presentation to Sales
→Details of your transfer (appendix n°4)→ If your Parties are not onboard, see appendix n°5
05. CUSTOMER JOURNEY |Transfer Paperless
12
Appendix n°1
Customer view during the shipping instruction step 5
Select Negotiable
13
Appendix n°2
Verify your Paperless B/L rights
Select My Services
14
Appendix n°3
Paperless B/L transfer
Holder view
Date and time of transferred Paperless B/L
15
Appendix n°4
Parties not onboard yet…
Consignee is not onboarded
Click on “Cancel..” and transfer your B/L as paper process
Contact Support team for more information
eCommerce – Paperless B/L presentation to customer