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Pangian Recruiting Advisors Connecting You With Superstar Talent

Pangian Recruiting Advisors

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Page 1: Pangian Recruiting Advisors

PangianRecruiting Advisors

Connecting You With Superstar Talent

Page 2: Pangian Recruiting Advisors

PANGIAN Recruiting Advisors

A recruiting referral network backed by Techstars. Our primary market is junior to executive marketing, software engineering and customer success roles for top growth companies (Series: A, B, C, D, IPO) and Fortune 500, Network includes: 100,000+ superstar professionals from companies like FB, Apple, Salesforce, Digit, Paypal & more.

Page 3: Pangian Recruiting Advisors

Recruiting Verticals

Marketing

Talent

Engineering

Talent

Customer Support

Talent

Page 4: Pangian Recruiting Advisors

Marketing Talent

(Sample)

Page 5: Pangian Recruiting Advisors

Junior to Mid-Level

Digital Marketing Specialist

Performance / Growth Specialist

Paid User Acquisition Specialist

Digital Strategist/SEM

eCommerce Analyst

SEO Specialist

SEO/Email/Social Specialist

Product Marketing Specialist

Manager / Director / VP / CMO

CMO

VP of Marketing

Director of Marketing

Director of Performance Marketing

Director of Product Marketing

Digital Marketing Manager

Performance / Growth Manager

Experimentation Manager

Page 6: Pangian Recruiting Advisors

● Experience: 10+ years in Performance & Brand Marketer scaling DTC, B2C & B2B in Fintech, Insurance, Personal Finance App, Agency, Logistics /Supply Chain. Reforge Program by Brian B. Experimentation & Testing / Advance Growth Strategy alumni

● Expertise: Specializes in marketing strategy for growth, A/B testing and hypothesis testing, optimization and new channel development. Results: Increased LTV by 35%, reduced paid CAC by 20%, increased new customers from CRM dynamic workflow by 50% YoY, increase revenue from repeat customers via CRM campaigns by 96% YoY. Develops media and channel strategy, new acquisition cost basis reporting to improve acquisition efficiency. Increase new customers via video acquisition by 400% at profitable CPA. Increase new customers via paid social channels by 289% at 40% lower CPA. • Lower YoY Cost per New App User by 67% & Increase YoY ROAS by 290.2% on mobile campaigns, increase ROAS by 300% on search and shopping campaigns, maintain ROAS of 2000% - 2500% on search campaign.

Candidate:Director of Performance Marketing (Paid, Growth)

Location: NY

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 7: Pangian Recruiting Advisors

● Experience: 10+ years in Performance Marketing / Product Launch B2B & B2C. Fintech, Food, Family/Baby, SaaS, CPG, eCommerce

● Expertise: Managing a $25M paid marketing budget, KPI’s, measurement, and creative experimentation strategy. Improved ROAS by 40% through creative iteration, targeting experiments, and messaging enhancements. Launched the top 2 performing campaigns and 3 new top-tier partnerships in 2020; reduced CAC by 35%. . Grew revenue 220% via paid campaigns (Google/Facebook/Amazon); expanded LTV by 55% in 6 months.

Go-to-market strategy including multichannel branding and product launch, growing sales for $0 to $2M for eCommerce startup, venture-backed by Mark Cuban.

Launched 2 new innovative products; designed 3 outbound demand generation campaigns producing $1.1M of new revenue in 12 months.

Candidate:Director of Marketing (Performance, Brand, Growth)

Location: California

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 8: Pangian Recruiting Advisors

● Experience: 10+ yrs of B2B & B2C eCommerce, SaaS. Co: Top Marketing Agencies. Client campaigns: Google App, Google Pay, Google Video, North Face, NBC Universal, Flipkart, Airtel, and Britannia.

● Expertise: Head of planning, paid acquisition, growth. Budgets: $40K- $50M/year. Channels: Web & App, Facebook Ads, LinkedIn Ads, Twitter, Google Ads/Shopping/SEM, DV360,Google Analytics, Kochava Fa, App: optimization and growth of download, sign in, register, engagement (30, 60, + days.) Set up the Marketing Agency, starting with 7 employees working on the Google account, scaled to 220+ employees, including over 40 direct reports, in 3 offices and 6 clients such as Flipkart, Airtel, and Britannia. Specializes in data strategy and performance marketing new business development. .Managed B2C branding campaigns for Qualcomm Snapdragon, and IBM, working across Digital and Offline media. Led process from beginning to end for major sponsorships with partners like the US Open, NFL, ESPN, Forbes, Wired

Candidate:Director of Marketing/Planning & Data Strategy Advisor

Location: New York

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 9: Pangian Recruiting Advisors

● Experience: 3+ years of experience in paid marketing: Facebook Ads, Google Ads, Apple Ads and Snapchat Ads. Currently: global marketing agency, clients include: Spotify, Headspace, Asana, KRY, Fair.com & Strava

● Campaigns: Manages paid acquisition channels at $1MM+ monthly for brands in fintech, fitness and music verticals (company valuations $15MM to $4B). Scaled media budget for fitness app from $500k to $2MM per month yielding 4x subscription growth in 3 months. Improved CAC 40% within 4 months for fintech start-up. Grew Apple Search Ads share 4x at positive ROI for $15M company.

● Data: Strong knowledge Tablou (fav tool!,), Google Data Studio, Data Analytics, Fb Analytics,

Candidate:Performance Marketer

Location: NY

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 10: Pangian Recruiting Advisors

● Experience: 5+ years in Performance & Experimentation Marketer scaling B2B & B2C brands. (Network on demand, Agency, former Google). Marketing with Mark Ritson Alumni - Mini MBA

● Expertise: Executed and optimizing paid acquisition campaigns $500K - $1.2M budget Google AdWords, Bing, Facebook, Instagram, YouTube ads, Linkedin Ads.. Collaborates with a cross-functional team: Product, Services, Sales, and Engineering to create consistent and compelling product benefits to target audiences and drive customer acquisition and engagement. Managed accounts for payment products including fleet cards, food cards, corporate lodging discount cards. Increased account budget by $200,000, CTR by 15%, and decreased CPC in half, increased conversion rate by 3 times.

Data: Established robust data collection and A/B testing, improved campaign performance to ~75% increase in efficiency of all marketing activities. Lead implementation of real-time reporting in Power BI.

Candidate:Digital Marketing Manager(Performance & Experimentation)

Location: California

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 11: Pangian Recruiting Advisors

● Experience: 7+ years of experience in digital marketing, DTC, B2C & B2B. Google SEM-PPC, FB Ads, Instagram Ads, Amazon. B2c , eCommerce. Clients: Furniture, Luxury Fashion

● Campaigns: Build and optimize all Amazon Advertising Campaigns (Sponsored Products, Display and Brands) netting a consistent 26x ROAS ($1M spend). Developed the B2B, Retail and DTC strategies across paid channels including PPC, OTT, display & social with 8x ROAS. Specializes in optimization and ROI/ROAS effectiveness. Created and optimized all display retargeting campaigns (Google, FB + Criteo), campaign set up, bidding creatives. ($6M spend; 40% YoY growth). Single-handedly developed company’s paid-social strategy: Facebook, Instagram, and YouTube, reaching 120 different countries in 6 languages. ($1.4M spend)

● Data: Strong knowledge in Tableau, Google Analytics, Adobe Analytics, Google Tag Manager

Candidate:Senior Digital Marketer (Performance, Paid)

Location: Michigan

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 12: Pangian Recruiting Advisors

Candidate:Senior Digital Marketer

Location: NC

Linkedin: > …………………………………….

● Experience: 8+ years of experience in paid marketing: Google Adwords, Facebook Ads Instagram Ads, Twitter Ads, LinkedIn Ads, Pinterest, Youtube, Salesforce, Bing. Marketing Agency, eCommerce. Clients: Open English, Humana, Aflac, Aetna, Telefonica, FOX, J&J, Nintendo.

● Campaigns: Managed a diverse portfolio of client budgets $5k - $1.7M+/month, eCommerce, gaming, language app, subscriptions to online, including $20M+ paid campaign for Nintendo. Analyzed U.S. and LATAM market trends for relevant digital channels, as well as recurring competitor strategy analysis. Specializes in campaign optimizations. media buying, PPC, paid social, and RTB proficiency, A/B testing, BI integrations. Increased YoY ROI from 1.5x to 3.2x, reduced CPA by 30%, increased traffic by 190%.

● Data: Strong knowledge of IN-APP event data (Kochava, Adjust, Fabric), Google Analytics, Smartly, Sprinklr, Ads Manager, Spotfire, Salesforce, Excel & BI Integrations

Resume: > …………………………………….

Sample

Page 13: Pangian Recruiting Advisors

● Experience: 7+ yrs of B2C Product Marketing in Fintech, Crypto Exchange, SaaS, Communication

● Expertise: Launched product feature to $1M consumer investment in 3 weeks, 2nd most successful product launch (directed positioning, customer research efforts, focus groups, demand testing, in-app, product roadmap.

Drove the go-to-market + brand strategy positing the company in the team communication space against Slack and Microsoft Teams.

Product Marketer at a hyper-growth start-up that launched 20+ new products and features in 15 months. Collaborated with Product, Design, Engineers, PR, Comms, Leadership to define positioning, evangelize new products, shape marketing strategies, and execute efficiently.

Candidate:Product Marketing Manager

Location: California

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 14: Pangian Recruiting Advisors

● Experience: 10+ yrs of B2C Product Marketing in Fintech, Social Network, Agency, Reforge Program by Brian B. alumni

● Expertise: Established GTM launch process, driving 2x activation for new features, improving app downloads by 24% and sign up flow user activation by 6%.

Scoped and scaled lifecycle marketing, driving a 4.5% lift in user retention. Led member advocacy in response to covid and to deepen brand engagement, with +500k unique blog visitors, +20 brand ambassadors and 25% lift in social engagement. Defined brand strategy, differentiators, and personas through market, segmentation studies and focus groups

Hired and managed team of 7 marketers across product marketing, lifecycle, brand and comms, and Senior Leadership team member

Candidate:Director of Product Marketing

Location: California

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 15: Pangian Recruiting Advisors

Software Engineering / Data Science/

AI Talent

(Sample)

Page 16: Pangian Recruiting Advisors

Junior to Mid-Level

Software Engineer - Front End

Software Engineer - Back End

Software Engineer - Full Stack

Software Engineer - AI

Software Engineer - Machine Learning

Software Engineer - Embedded

Software Engineer - Senior

Software Engineer - Team Lead

Manager / Director / VP / CMO

Chief Technology Officer (CTO)

Head of Information Technology

VP Of Technology

Dir of Software Engineering

Manager of Software Engineering

Manager of AI / Machine Learning

Manager of Data Science/Analytics

Manager of Technical Operations

Page 17: Pangian Recruiting Advisors

● Tech Skills: Full Stack - Backend: Python (Django), GraphQL/Apollo, Java, C++, C, Ruby, Bash, Frontend: ReactJS, EmberJS, JavaScript, TypeScript, Angular, jQuery, CSS/HTMLDatabases: SQL, PostgreSQL, MongoDB, Testing Frameworks: Cypress, Py.test, Behave, Selenium WebDriver, Watir, Cucumber, RSpec, Protractor , Tools: GIT, Jenkins, CircleCI, OpenCV, AWS (EC2/S3), Hadoop, Kafka, Postman

● Experience: 3+ years B2B SaaS HR Venture-backed Startup ($20M+ Funding) Specializes in APIs & Integrations. Mentors junior engineers with software implementation. Collaborates with PMs, designers, and engineers in building Business Intelligence product using JavaScript and Python. Push production-ready front-end (JavaScript/EmberJS) and backend code (Python/Django) with full test coverage: unit, integration, and end-to-end. Built and maintained test framework using Protractor and Selenium Webdriver for NodeJS/AngularJS application

● Education: B.S. in Computer Science | GPA: 3.93

Candidate:Software Engineer

Location: New York

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 18: Pangian Recruiting Advisors

● Tech Skills: Full Stack -HTML, CSS, JS, Angular, Typescript, Payton, AWS,Cloud Applications, Android, SQL Server, Oracle, MySQL, Network Algorithms, APIs)

● Experience: 5+ years B2B SaaS B2C Nasdaq traded leading Enterprise Software provider. Develops, tests and supports 3 brand-new data reporting and visualization tools as a member of a three-engineer team for financial and fundraising clients using Microsoft microservice architecture, GoodData SDK, and Angular7. Implemented the algorithm on a database composed of over 3,000 datatables with the goal of isolating the most data heavy locations based on common indexes, the result led to 6-8 tables with minimum data coupling. Mentores 3 interns in Agile development, Angular and QA engineering tools through personalized projects to expand the above-mentioned products.

● Education: B.S. in Computer Science Philosophy Minor | 3.05 GPA; Dean’s List

Candidate:Software Engineer II

Location: South Carolina

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 19: Pangian Recruiting Advisors

● Tech Skills: Back End -Java, Android, Object-Oriented Design, Data Structures & Algorithms, MYSQL, HTML, CSS, JavaScript, Agile, Software Development Life Cycle, Docker, AWS, React, Node.js, Firebase, SQLite, Jira, Git, Bitbucket, Quick Build, SourceTree, IntelliJ, JSON, Oracle, Toad, Rapid SQL

● Experience: 5+ years B2B & B2C at leading Communication Software Platforms. Developed Serverless Framework using AWS Lambda functions to update Xyleme with the latest commit in AWS CodeCommit Implemented security using AWS API gateway and Cognito User pool to authorize user. Developed an application to generate and enhance the docker compose file generator application with GUI using React and Node.js at backend. Developed complex Oracle database queries which required to extract data for reports and reduced team efforts by 11% Honored with ‘Insta Award’ for leading a team of 4-members for planning delivery builds, application support tasks.

● Education: Master of Science in Computer Science | GPA – 4.0

Candidate:Software Engineer - Senior Lead

Location: North Carolina

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 20: Pangian Recruiting Advisors

● Tech Skills: Microservices, Golang, Node.js, MongoDB, Typescript, Javascript, Kubernetes, Node.js, Typescript, Kubernetes, Openshift

● Experience: 6+ years Enterprise and Startups for Tech. Member of the Redhat Marketplace team as a full stack developer. Contributed to a microservice that allows for software purchased on Red Hat Marketplace, to be applied to a customer's cluster. Built an authentication system between IBM Cloud Object Storage and customer clusters (Node.js, Typescript, MongoDB, Kubernetes, Openshift) Contributed to an open source Operator that applies resources to the customer cluster and deploys a metering system. Mobile iOS Developer - developed a lifestyle monitoring app (Swift,iOS). Developed backend security and server-side logic that consolidated data from an existing IoT system. Built out post-processing infrastructure that utilizes MongoDB Change Streams.

● Education: B.S. in Computer Science | GPA: 3.7

Candidate:Software Engineer Manager

Location: Florida

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 21: Pangian Recruiting Advisors

● Tech Skills: 6 Patents: Methods and systems for inserting media content, Cloud delivery with reusable resource indicator, System and method for delivery of content objects, Edge-based resource spin-up for cloud computing Ad server integration System, Method and computer program product for providing an e-commerce interface to facilitate involving digital assets

● Experience: 15+ years B2B, B2C and Enterprise (Venture Backed Startups and Fortune 500 - ad tech, SaaS platforms, mobile video, digital rights management, event-driven infrastructure, financial systems, and scientific applications). Leads agile engineering and product organizations and establishes a culture of agile problem solvers and effective leaders. . Responsible for all tech ( dev, data science, devops ) and portfolio of content, search, and social websites (~40 domains)) in over 15 domestic and international locales. Developed innovative microservice, application, and job infrastructure with CI/CD automation allowing all teams to release nearly continuously into production.

● Education: B.S. in Computer Science | GPA: 3.5

Candidate:CTO - Chief Technology Officer

Location: California

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 22: Pangian Recruiting Advisors

Customer Service / Success Talent

(Sample)

Page 23: Pangian Recruiting Advisors

Junior to Mid-Level

Customer Service Representative

Customer Support Analyst

Customer Support Associate

Customer Support Team Lead

Technical Support Representative

Technical Support Specialist

Technical Support Engineer

Technical Support Team Lead

Manager / Director / VP / CMO

Chief Customer Officer (CCO)

Head of Tech/Customer Support

VP Of Customer Service/Success

Dir of Customer Service/Success

Manager of Customer Service

Manager of Tech Customer Service

Manager of Customer Success

Manager of Tech Customer Success

Page 24: Pangian Recruiting Advisors

● CS Experience: 10 yrs in Customer Support (Medical Software), QA Software Testing, Analytics and Reporting, CS Team Management. Supports: 50+ tickets / day. KPIs: Reduced average ticket response time from over 60 hours to under 24 hours. Compiles a quarterly report to management with the quarter's statistics, and plans for improvement. Certifications: Google IT Professional Certification (2020) and CompTIA A+ (2015-2018)

● CS Tools: Zendesk, Jira and Happy Fox. Very experienced with automation features in ZenDesk. Setup various automated tasks: Completed tickets of old equipment notifying the sales team, Pending tickets automatically updating issues in Jira, Alerts to team members based on department if issues have not received any updates in a certain time frame, Sending follow up emails to customers at set time frames following their ticket completion.

● CS Team Management: Trained 5 support technicians, getting them up to speed swiftly, and helping each develop a plan to learn extensive line of software hearing equipment.

Candidate:IT Support Technician

Location: Florida

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 25: Pangian Recruiting Advisors

● CS Experience: 4+ yrs in Customer Support - SaaS & PaaS (Community engagement, Product Experience, Medtech), Supports: 500 clients, 300 tickets weekly. Responds to Zendesk and Salesforce inquiries (1) Bugs (2) Questions (3) Feature Request. Maintains a 93% CSAT score while meeting an SLA of 8 hour response time to bug reports, 48 hour response time to product questions, and 1 week response time to feature requests. Updates Knowledge Base to provide a living resource of product documentation and best uses for clients. Creates Maze Design testing and InVision prototypes for customer testing and UX developments. Submits JIRA bug reports based on customer feedback and in testing / error replication in sandbox environment reproduction. Works with product team and development team to resolve problems.

● CS Tools: Zendesk (Macros & Analytics) (4 yrs), Jira, Salesforce, Productboard, InVision, Maze Design, 15Five.

● CS Team Management: Onboarded 8-9 new customer support representatives, getting them up to speed.

Candidate:Customer Support Agent

Location: New York

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 26: Pangian Recruiting Advisors

● CS Experience: 4+ yrs in Customer Support (Tech Startup Series A - $3.9M founding, & B - $38M ) Started as Customer Service Specialist and moved to Customer Support TL and Customer Support Manager. Supports 150 customer interactions per day on Zendesk, Intercom, email. Drives team metrics (Response Times, CSAT, etc.) while ensuring SLAs and KPIs are being met. Currently works remotely as Customer Care Manager at a venture backed Real Estate Tech Startup. Built entire support function: processes, KPIs, and developed support team. Loves startups and building things from ground up. Performs QA assessments, review CSAT responses and analyze performance results. Manages customer feedback and escalation requests with multiple teams (product, engineering, success). Improved time to first response by 75% on each channel, one touch tickets from 50% to 70% in Zendesk and set a CSAT benchmark at 95%

● CS Tools: Zendesk (builds macros and automations), Jira, Intercom.

● CS Team Management: Manages Customer Support team of 5. Built and developed team to peak performance.

Candidate:Customer Support Manager

Location: Minnesota

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 27: Pangian Recruiting Advisors

● CS Experience: 6+ yrs in Customer Support - SaaS (Venture Back, Series D, HR Tech startup), Current: Customer Support Manager supporting 8K customers and 51,000 tickets. Manages a team of 10 world class performers; CSAT at 4.7/5. L. Runs weekly metrics reports via Salesforce to analyze data and make informed business decisions. Cross-team collaborator with Engineering, Sales, Product, Success and Marketing. Creates, develops and maintains team tools and resources. Serves as point of escalation for high touch customer issues. Manages and enforces proper QA requirements to ensure a high-caliber customer base. Spearheads discussions with stakeholders to ensure system enhancements and defect corrections work properly and meet end user expectations

● CS Tools: Salesforce, ZenDesk, Airtable, Atlassian/JIRA, HTML and CSS.

● CS Team Management: Manages and hired a team of 10 world class Customer Service Representative performers CSAT at 4.7/5. Trains, mentors, and coaches new and existing team members.

Candidate:Customer Support Manager

Location: Pennsylvania

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 28: Pangian Recruiting Advisors

● CS Experience: 10+ yrs in Customer Support - SaaS/PaaS (Enterprise level Contact Center & Marketing) Started as Customer Service Representative and moved to Team Lead, QA Manager and Customer Care Manager. Experienced managing support tickets through Zendesk, email and phone. Manages influx of tickets ranging from 500 to 2,000+ tickets weekly for clients like Samsung, Lowes, Taco Bell Xbox. Prior: Served as QA Manager at a global accounting firm. Key SLA: 24 hr-48 hr 1st response, currently manages team of 8 customer support agents. Prior: Hired as QA Manager to evaluate, clean up and organize the support system. Worked with VP of Delivery to develop and implement a quality monitoring program, created training material and recorded training sessions for remote teams.

● CS Tools: Zendesk - (automations & macros) - responsible for adding new macros a couple times per week.

● CS Team Management: Manages office with 8 support agents. Supports the interview and hiring process. Creates forecast on how many employees will be needed during upcoming season.

Candidate:Customer Care Senior Manager

Location: Michigan

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 29: Pangian Recruiting Advisors

● CS Experience: 9+ yrs in Customer Support - (Enterprise CRM SaaS, Archtics (Ticketmaster). Managed support 10,000 tickets/annual tickets via Team Support web platform. Acted as part of a general Support Team of 5 full-time and 2 part-time Customer Support Representatives to help troubleshoot and resolve software related issues collaborating with Tech team on resolution. Feedback provided by members: had a 96% positivity rating. Created internal Knowledge Base articles and software training guides. Prior as Customer Service manager: Managed the Archtics (Ticketmaster) database: upgrades. Performed virtual trainings on Account Management, AWS Access and Analytics aspects of the software. KPIs: (1) member feedback, (2) phone response, (3) phone duration.

● CS Tools: Salesforce, Team Support (Ticketing System), Jira, Citrix • Active Directory • DualShield • Confluence SSMS/SQL • RingCentral, Archtics Ticketing Databases.

● CS Team Management: Supervised 5 full-time and 2 part-time employees for the Broadway In Portland box office.

Candidate:Customer Success Sr. Manager

Location: Oregon

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 30: Pangian Recruiting Advisors

● CS Experience: 10+ yrs in Customer Support (Investor backed edtech startup, Seed $850K . Prior: Quality and Customer Supervisor at (Fortune 500 Telecom), managed Customer Care team of 4+ via Zendesk supporting up to 1,600 tickets and up to 3,000 documents weekly. Steered resolution of bug fixes and eased 300 product updates across 26 sprints to bolster customer retention by collaborating with Product and Development team. Worked with Client Experience and Sales teams to to reduce escalations by 80%. Reorganized workflow yielding 10% YOY gain in customer satisfaction scores with 23% clientbase growth. Streamlined integration process, allowing for 50% growth in customer integrations and 30% improvement in customer satisfaction for this service.

● CS Tools: Zendesk (builds macros, automations, reporting).

● CS Team Management: Client Service Manager at Investor backed edtech startup, Seed $850K. Managed team 8 Customer Service Specialists. Prior: Quality and Customer Supervisor at (Fortune 500 Telecom corporation) managed team of 15.

Candidate:Director of Customer Services

Location: Texas

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 31: Pangian Recruiting Advisors

● CS Experience: 10+ yrs in Customer Support (Gaming, Mobile, SaaS, Tech Startups (IPO) Started as Community Manager and moved to Customer Care Team Lead & Customer Care Manager. Currently works remotely as Customer Care Manager at San Francisco based, venture backed gaming startup (IPO) (4 yrs). Supports 1600 tickets per day. Manages CRM tools including creating knowledge base articles and setting automation's such as tagging issues for routing, time based responses to customers and automatic responses to commonly asked questions. KPIs: Improved Time to First Response by 36%, Improved Time to Each Response by 56%, Improved Customer Satisfaction by 10%.

● CS Tools: Currently on Help Shift (creates automation, macros) and Jira. In the past, Zendesk. Can switch to Zendesk no problem.

● CS Team Management: Manages team of 6 direct and 26 indirect reports throughout the United States, Canada and Mexico. Developed and implement processes and practices to ensure all representatives are coached, developed, recognized and motivated to achieve performance goals.

Candidate:Director - Technical Customer Service

Location: Missouri

Linkedin: > …………………………………….

Resume: > …………………………………….

Sample

Page 32: Pangian Recruiting Advisors

Trusted by High-Growth Employers

Page 33: Pangian Recruiting Advisors

JEFF McNEILCO-FOUNDER & CEO, QEEPSAKE

As a fast growing startup, at Qeepsake we’ve recognized

the value of finding great talent quickly. We’ve recently

partnered with Pangian to help us recruit the Director of

Brand. Pangian was fantastic! They recruited candidates

quickly for us.I felt they got who we were as a company and

why this was an exciting opportunity for top talent. Pangian

candidates were as excited about Qeepsake as we are! We

ended up finding the perfect candidate through Pangian!

Page 34: Pangian Recruiting Advisors

JONATHAN FRAZIERCHIEF DATA OFFICER, FORECASTR

When we needed to find expert Javascript developers to

accelerate product development at Forecastr, we wasted a

lot of time scanning job boards and we couldn't find people

that had the right experience. We brought our problem to

Pangian and 1 WEEK LATER we had more qualified

candidates than we had open positions. I didn't think it was

possible to find developers with the exact skills we needed

this quickly, but Pangian has got this down to a science.

Page 35: Pangian Recruiting Advisors

JOSH STURGEONCO-FOUNDER, EMBERTRIBE

EmberTribe is Marketing Agency behind high-growth

startups : Techstars, Y Combinator, 500 Startups. In the last

couple of weeks alone, we’ve hired multiple members from

Pangian. These candidate came in and not only have been

crushing it but have also been adding value by looking out

for the broader vision of the company. Pangian candidates

are self-starters, autonomous, quick study and I can’t

recommend Pangian enough!

Page 36: Pangian Recruiting Advisors

Let’s Connect

Page 37: Pangian Recruiting Advisors

● CEO - Head of Recruiting for startups (Series: A, B, C, D, E to IPO)

and Fortune 500. Founder of Pangian [Techstars], recruiting referral

network with over 100,000 remote work professionals from

companies like FB, Apple, EY, Salesforce, Digit, Paypal and more.

● VP - Strategy & Operations, Practices Group at Wells Fargo

(800+ team) specializes in building top performing teams

(business, operations, engineering)

● Program Manager (Remote), Honeywell Aerospace

($50M+ programs, 2000+ teams). Specializing in building

Top 3% Performance remote teams on 4 continents

(North America, South America, Europe, Asia) 100% remotely

Mag BoronCEO / Head of RecruitingPangian

Linkedin: > Mag Boron I-CUBED acquired by

Contact: > [email protected]

Page 38: Pangian Recruiting Advisors

Mag BoronCEO / Head of RecruitingPangian

Linkedin: > Mag Boron

Contact: > [email protected]

Hiring?

Message me here.

I would love to

help.